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Appointment to collect document | IND
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title="Home" href="/en"> Home </a> </li> </ul> </div> </nav> <div> <div class="no-gutters row"> <div class="col-12"> <main id="content" class="content"> <section class="header header--default has-content-elevation"> <div class="header__caption"> <div class="header__caption-plane"> <div class="container"> <div class="row no-gutters"> <div class="col-12 col-xl-9"> <h1 class="header__title header__title--large" tabindex="0">Appointment to collect document</h1> </div> </div> </div> </div> </div> </section> <div class="container"> <div class="row no-gutters"> <div class="col-12"> <div id="indsitewidealertmeldingen" class="block block-ind-custom"> <div class="no-gutters row"> <div class="col-12"> <div data-sitewide-alert data-sitewide-alert-type="notification"></div> </div> </div> </div> </div> </div> </div> <section class="pane pane--default pane--elevated"> <div class="container px-0"> <div class="no-gutters row"> <div class="col-12 col-lg-9 px-0"> <section class="pane--intro pane--intro-elevated pane pane--default" data-pane-type="intro"> <div class="container pr-0"> <div class="no-gutters row row"> <div class="col-12 intro-elevated"> <div class="pane__content"> <div class="paragraph--call-to-action-button"> <div class="row no-gutters"> <div class="text-lead d-block col-lg-11"> <i class="text-lead--changed"> Last update: 18 October 2024 </i> <p>You have received a message from the IND. In this message it says that your residence permit, original document (such as your passport of birth certificate), statelessness document, or EU registration card is ready. On this page you can make an appointment to collect your document.</p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="pane--wysiwyg pane pane--default" data-pane-type="wysiwyg"> <div class="container "> <div class="no-gutters row"> <div class="col-10"> <div class="pane__content"> <div class="paragraph--wysiwyg"> </div> </div> </div> </div> </div> </section> <section class="pane--wysiwyg pane pane--default" data-pane-type="wysiwyg"> <div class="container "> <div class="no-gutters row"> <div class="col-10"> <div class="pane__content"> <div class="paragraph--wysiwyg"> <h2>When to make an appointment</h2><p>You can only make an appointment if the IND has sent you a message that your document is ready. We can do this in 3 ways: </p><ul class="styled-list"><li class="styled-list-item styled-list-item--checked"><strong>By letter</strong><br>The letter states that your document is ready. And where to collect your document. </li><li class="styled-list-item styled-list-item--checked"><strong>Online in My IND</strong><br><a href="/en/my-ind" data-entity-type="node" data-entity-uuid="a73c114e-e7ab-412c-82e4-f87a1aa6c2bc" data-entity-substitution="canonical" title="My IND">My IND</a> states that your document is ready. It also shows the letter from the IND. In this letter, it says where to collect your document. Does My IND state that your document is ready, but does it not show the letter? <a href="https://ind.nl/en/service-contact/contact-with-ind/call-the-ind" title="Please call the IND.">Please call the IND</a>.</li><li class="styled-list-item styled-list-item--checked"><strong>By SMS</strong><br>The text message states that your Foreign Nationals Identity Document Type W is ready. And where to collect your document. </li></ul><h2>Make an appointment</h2><p>In the letter or text message from the IND, it says where to collect your document. You can only pick up your document at that specific location. Do you make an appointment at another location? Then we will cancel your appointment.</p><p><a class="btn btn--wysiwyg btn--primary" href="https://oap.ind.nl/oap/en/#/doc" title="Make appointment at IND Desk or IND Service Point">Make appointment at IND Desk or IND Service Point</a></p><h3>Collect document in Maastricht</h3><p>Is your document ready for you to collect in Maastricht? Then make an appointment at the Expat Centre Maastricht.</p><p><a class="btn btn--wysiwyg btn--primary" href="https://afspraak.mic.maastricht.nl/services#" title="Make appointment in Maastricht">Make appointment in Maastricht</a></p><h3>Collect document in Zeeland</h3><p>Do you live in the province of Zeeland? You can make an appointment in Goes or Terneuzen.</p><p><a class="btn btn--wysiwyg btn--primary" href="https://oap.ind.nl/oap/en/#/doz" title="Make appointment in Zeeland">Make appointment in Zeeland</a></p><h3>Collect Foreign Nationals Identity Document type W2</h3><p>Have you received a letter to come collect your W2 document? Then you can only make an appointment by <a href="https://ind.nl/en/service-contact/contact-with-ind/call-the-ind" title="calling the IND">calling the IND</a>.</p><h2>Collect document in person</h2><p>You must collect your document yourself. You cannot have someone else do this for u. Children under 18 years are required to collect their document together with a parent or legal representative.</p><h2>Information about your appointment</h2> </div> </div> </div> </div> </div> </section> </div> <div class="col-12 col-lg-3 pane--sidebar px-0"> <section class="pane--wysiwyg pane--first pane pane--default" data-pane-type="wysiwyg"> <div class="container "> <div class="no-gutters row"> <div class=""> <div class="pane__content"> <div class="paragraph--wysiwyg"> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> <section class="pane pane--default" data-pane-type="accordion"> <div class="container "> <div class="no-gutters row"> <div class="col-12"> <div class="pane__content"> <div class="row"> <div class="col-12 col-md-8"> <div class="paragraph--accordion"> <div class="accordion"> <a class="accordion__toggler initializing" role='button' tabindex='0'> <span class="accordion__action accordion__action--open">Show details</span> <span class="accordion__action accordion__action--close">Hide details</span> </a> <ul class="accordion__content"> <li class="accordion-item "> <a class="accordion-item__heading" role='button' tabindex='0'> <h3>What to bring to your appointment</h3> <span class="accordion-item__handler accordion-item__handler--open"> <svg aria-hidden="true" tabindex="-1" role="img" class="icon icon--24 "> <use xlink:href="/themes/custom/ind/static/symbol/svg/sprite.symbol.svg#open"></use> </svg> <span class="visually-hidden">open</span> </span> <span class="accordion-item__handler accordion-item__handler--close"> <svg aria-hidden="true" tabindex="-1" role="img" class="icon icon--24 "> <use xlink:href="/themes/custom/ind/static/symbol/svg/sprite.symbol.svg#minus"></use> </svg> <span class="visually-hidden">minus</span> </span> </a> <div class="accordion-item__content hidden"> <p>Bring the following documents to your appointment:</p><ul><li>Your valid passport or other travel document.</li><li>Your appointment code. This code is in the email you receive when you make an appointment online.</li><li>Your (expired) residence document or your (old) Foreign Nationals Identity Document (type W or W2).</li><li>Have you lost your residence document or Foreign Nationals Identity Document, or has it been stolen? Then bring the report of the loss or theft reported to the police.</li></ul><h4>Appointment for a child born in the Netherlands</h4><p>As the parent of the child, you must bring the following documents to the appointment:</p><ul><li>Your valid passport or valid residence document.</li><li>The child's valid passport, or the (copy of) birth certificate, or the (copy of) registration of the child in the Personal Records Database (<span>in Dutch: Basisregistratie Personen or BRP</span>) at the municipality.</li></ul> </div> <li class="accordion-item "> <a class="accordion-item__heading" role='button' tabindex='0'> <h3>Paying costs for your application</h3> <span class="accordion-item__handler accordion-item__handler--open"> <svg aria-hidden="true" tabindex="-1" role="img" class="icon icon--24 "> <use xlink:href="/themes/custom/ind/static/symbol/svg/sprite.symbol.svg#open"></use> </svg> <span class="visually-hidden">open</span> </span> <span class="accordion-item__handler accordion-item__handler--close"> <svg aria-hidden="true" tabindex="-1" role="img" class="icon icon--24 "> <use xlink:href="/themes/custom/ind/static/symbol/svg/sprite.symbol.svg#minus"></use> </svg> <span class="visually-hidden">minus</span> </span> </a> <div class="accordion-item__content hidden"> <p>Do you still have to pay the application fee for your application? You pay the entire amount at the IND-desk or IND Service Point. The preferred way of payment is by debit card or contactless. But you can also pay with cash. Payment by credit card is not possible.</p> </div> <li class="accordion-item "> <a class="accordion-item__heading" role='button' tabindex='0'> <h3>Reschedule or cancel an appointment</h3> <span class="accordion-item__handler accordion-item__handler--open"> <svg aria-hidden="true" tabindex="-1" role="img" class="icon icon--24 "> <use xlink:href="/themes/custom/ind/static/symbol/svg/sprite.symbol.svg#open"></use> </svg> <span class="visually-hidden">open</span> </span> <span class="accordion-item__handler accordion-item__handler--close"> <svg aria-hidden="true" tabindex="-1" role="img" class="icon icon--24 "> <use xlink:href="/themes/custom/ind/static/symbol/svg/sprite.symbol.svg#minus"></use> </svg> <span class="visually-hidden">minus</span> </span> </a> <div class="accordion-item__content hidden"> <p>Have you made an appointment, but are you unable to attend? It is not possible to reschedule your appointment. There is a link in the email with the appointment confirmation. Click on that link and cancel your appointment. And then make a new appointment.</p><p>Have you made an appointment for multiple people? 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