SITA | Services

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<div class="logoHolder "> <a href="/" title="SITA Logo"> <img src="/static/images/logo.svg" alt="Easy and safe travel every step of the way" title="Easy and safe travel every step of the way" /> </a> </div> <nav> <ul> <li class="hasSubMenu "> <a href="javascript:;" > Solutions </a> <div class="subNav"> <div class="container"> <span class="menuTitle"> Solutions</span> <div class="row noMargin"> <div class="col-md-8"> <div class="menuSubSection"> <span>By Industry</span> <ul> <li><a href="/solutions/industries/airlines/" target=""> Airlines</a></li> <li><a href="/solutions/industries/airports/" target=""> Airports</a></li> <li><a href="/solutions/industries/ground-handlers/" target=""> Ground Handlers</a></li> <li><a href="/solutions/industries/governments/" target=""> Governments</a></li> <li><a href="/solutions/industries/air-navigation-service-providers/" target=""> Air Navigation Service Providers</a></li> <li><a href="/travel-and-transport/" target="_blank"> Travel and Transport</a></li> </ul> </div> <div class="menuSubSection"> <span>Our Portfolio</span> <ul> <li><a href="/digital-travel/" target=""> Digital Travel</a></li> <li><a href="/solutions/sita-at-airports/sita-baggage-management/" target=""> SITA Baggage Management</a></li> <li><a href="/solutions/sita-at-borders/border-management/" target=""> SITA Border Management</a></li> <li><a href="/solutions/sita-communications-and-data-exchange/" target=""> SITA Communications and Data Exchange</a></li> <li><a href="/solutions/sita-at-airports/sita-operations-at-airports/" target=""> SITA Operations at Airports</a></li> <li><a href="/solutions/sita-at-airports/sita-passenger-processing/" target=""> SITA Passenger Processing</a></li> <li><a href="/solutions/sita-for-aircraft/" target=""> SITA for Aircraft Portfolio</a></li> </ul> </div> </div> </div> </div> <div class="blueBar"> <div class="container"> <div class="rightSection"> <label> APIs for developers </label> <a href="https://www.sita.aero/solutions/apis-for-developers/" title="https://www.sita.aero/solutions/apis-for-developers/">View all SITA APIs for the Air Transport Industry</a> </div> </div> </div> </div> </li> <li class=" "> <a href="https://www.sita.aero/services/" > Services </a> </li> <li class="hasSubMenu "> <a href="javascript:;" > Media </a> <div class="subNav"> <div class="container"> <span class="menuTitle"> Media</span> <div class="row noMargin"> <div class="col-md-3"> <div class="menuSubSection"> <span></span> <ul> <li><a href="/pressroom/#press-releases" target=""> Press releases</a></li> <li><a href="/pressroom/#blogs" target=""> Blogs</a></li> <li><a href="/stories/" target=""> Stories</a></li> </ul> </div> </div> <div class="col-md-9"> <div class="menu-text-image"> <div class="textBlock"><p>Stay up to date with the latest news from SITA</p></div> </div> </div> </div> </div> </div> </li> <li class="hasSubMenu "> <a href="https://www.sita.aero/about-us/" > About </a> <div class="subNav"> <div class="container"> <a href="https://www.sita.aero/about-us/" class="menuTitle"> About</a> <div class="row noMargin"> <div class="col-md-3"> <div class="menuSubSection"> <span></span> <ul> <li><a href="/about-us/#whoweare" target="_top"> Who we are</a></li> <li><a href="/about-us/meet-the-team/" target="_top"> Leadership and Governance</a></li> <li><a href="/about-us/sita-membership/" target=""> SITA membership</a></li> </ul> </div> </div> <div class="col-md-9"> <div class="menu-text-image"> <div class="textBlock"><p>The world's leading specialist in air transport communications and information technology</p></div> </div> </div> </div> </div> </div> </li> <li class=" "> <a href="https://www.sita.aero/sustainability/" > Sustainability </a> </li> <li class=" "> <a href="https://careers.sita.aero/" > Careers </a> </li> </ul> </nav> <div class="rightSection"> <a href="https://www.sita.aero/mysita/" class="headerBtn " title="DIGIHUB">DIGIHUB</a> <a href="https://www.sita.aero/about-us/contact-us/" class="headerBtn blue" title="Contact us">Contact us</a> <a href="javascript:;" class="searchToggle"> <img src="/static/images/search.svg" alt="Search" /> </a> </div> <div class="searchHolder"> <div class="innerBlock"> <input id="globalSearchTextbox" type="text" name="name" placeholder="Type to search..." title="Type to search..." /> <a href="javascript:;" class="closeSearch"><img src="/static/images/close-search.svg" alt="Close Search"></a> <a id="globalSearchBtn" href="javascript:;" class="searchTrigger"><img src="/static/images/search.svg" alt="Search"></a> </div> </div> </div> </header> <main> <section class="banner imageInBanner MediumHeader" data-color-coded="" > <div class="container"> <div class="imageHolder"> <img src="/globalassets/images/services/sita-services.jpg" alt="image" title="Service excellence is at the heart of everything we do" /> </div> <div class="contentHolder"> <h1 data-aos="fade-up" > Service excellence is at the heart of everything we do </h1> <span class="subText" data-aos="fade-up"> <p>Global coverage dedicated to the air transport industry</p> </span> <a href="/about-us/contact-us/" class="btn headerBtn " data-aos="fade-up" title="Contact us"> Contact us</a> </div> </div> </section> <section class="blueMenu pageAnchor Blue"> <div class="container"> <span class="pageTitle">Services</span> <div class="linksHolder"> <a href="/services/#overview" title="Overview">Overview</a> <a href="/services/#explore" title="Explore">Explore</a> <a href="/services/#testimonial" title="What our customers say">What our customers say</a> </div> </div> </section> <div class="topSectionServices"> <div><div class="block infographicsblock col-lg-12 col-md-12 col-sm-12 col-xs-12 " id="overview"> <section class="sitaNumbers halfWidth " id="whoweare"> <div class="container"> <div class="row"> <div class="contentBlock"> <h2 data-aos="fade-up">Always-on, support for customers everywhere</h2> <a href="/about-us/" class="btn" data-aos="fade-up" data-aos-delay="200" title="Always-on, support for customers everywhere">About SITA</a> </div> <div class="listingHolder"> <div class="listingItem" data-aos="fade-up"> <div class="listingImage"> <img src="/globalassets/images/icons/headset.svg" alt="support " title="support " /> </div> <div class="listingInfos"> <span class="number">24/7</span> <span class="description">support </span> </div> </div> <div class="listingItem" data-aos="fade-up"> <div class="listingImage"> <img src="/globalassets/images/icons/expert.svg" alt="IT specialists and field engineers " title="IT specialists and field engineers " /> </div> <div class="listingInfos"> <span class="number">2,000+</span> <span class="description">IT specialists and field engineers </span> </div> </div> <div class="listingItem" data-aos="fade-up"> <div class="listingImage"> <img src="/globalassets/images/icons/customers.svg" alt="customers are serviced by us globally" title="customers are serviced by us globally" /> </div> <div class="listingInfos"> <span class="number">2,800</span> <span class="description">customers are serviced by us globally</span> </div> </div> </div> </div> </div> </section> </div><div class="block youtubeblock col-lg-12 col-md-12 col-sm-12 col-xs-12 " id="0693565b-b147-45de-8ff7-3dd18b6fc68d"> <section class="video-section "> <div class="container"> <a data-fancybox href="https://www.youtube.com/embed/AkLG17GYIUc"> <div class="video-holder"> <img src="/globalassets/images/services/smartpath_doh_self-bag-drop.jpg?width=1920&height=870&mode=crop" alt="Youtube video" title="Youtube video" class="img-fluid"> </div> </a> </div> </section> </div></div> </div> <section class="intro" style="border-top: 2px solid #E6EBF4;"> <div class="container"> <h2>Discover SITA’s services</h2> <p>We are experts in providing world-class services that your business can rely on.</p> </div> </section> <section class="featuresContainer"> <section id="Benefits" class="imgText leftImage biggerMarginBottom"> <div class="row" data-aos="fade-up"> <div class="col"> <div class="imageHolder"> <img src="/globalassets/images/services/command-center-representative-950x700.jpg?width=885&height=885&mode=crop" title="SITA Service Desk and Command Center" alt="SITA Service Desk and Command Center"> </div> </div> <div class="col" data-aos="fade-up"> <div class="contentHolder"> <h3>SITA Service Desk and Command Center</h3> <div class="blockDescription"> <p>We provide 24x7 multi-lingual support to all SITA customers. Our teams handle event management, incidents, and service requests. We'll help you resolve and escalate reported incidents to the appropriate teams and act as the communication interface between the IT groups and vendors.</p> </div> </div> </div> </div> </section> <section id="Benefits" class="imgText leftImage biggerMarginBottom"> <div class="row" data-aos="fade-up"> <div class="col"> <div class="imageHolder"> <img src="/globalassets/images/services/ground-crew-aircraft-background-950x700.jpg?width=885&height=885&mode=crop" title="Local support worldwide" alt="Local support worldwide"> </div> </div> <div class="col" data-aos="fade-up"> <div class="contentHolder"> <h3>Local support worldwide</h3> <div class="blockDescription"> <p>Our global team of IT service professionals and field engineers supports you in optimizing operational performance, adapting to changing business requirements, as well as providing technical support and advice.</p> </div> </div> </div> </div> </section> <section id="Benefits" class="imgText leftImage biggerMarginBottom"> <div class="row" data-aos="fade-up"> <div class="col"> <div class="imageHolder"> <img src="/globalassets/images/services/women-one-to-one-discussion-table-laptop-950x700.jpg?width=885&height=885&mode=crop" title="Customer Success Managers" alt="Customer Success Managers"> </div> </div> <div class="col" data-aos="fade-up"> <div class="contentHolder"> <h3>Customer Success Managers</h3> <div class="blockDescription"> <p>Our designated CSMs ensure your contracted service levels are met or exceeded, making sure major incidents are dealt with swiftly and prevented from happening again. Our CSMs proactively seek improvements through a continuous service improvement plan. </p> <p><a class="btn" title="Customer Success Managers" href="/link/04e37d3d3512412eb85ae0ccce847b7c.aspx" target="_self" aria-label="Customer Success Managers">SITA Service Management</a></p> </div> </div> </div> </div> </section> </section> <div><div class="block highlightedlistblock col-lg-12 col-md-12 col-sm-12 col-xs-12 " id="testimonial"> <section id="Testimonial" class="testimonials" id="testimonialsSection"> <div class="container"> <h2> See how customers are succeeding with SITA </h2> <img src="/static/images/quotes.svg" class="quotes" alt="Quotes" /> <div class="listingHolder owl-theme owl-carousel"> <div class="listingItem "> <div class="description"> <p>We owe this success, not least to SITA’s commitment and professionalism. You worked continuously in and around our termi...<p> </div> <div class="writer"> Maria Dahlhaus and Stefan Landes, Managing Directors, Terminal 2 Gesellschaft mbH &Co oHG </div> </div> <div class="listingItem "> <div class="description"> <p>Almost 100% of systems and networks at all times: outstanding, best in class, totally reliable. The Gatwick Site, led by...<p> </div> <div class="writer"> Ian Envis, London Gatwick Airline Operators Committee </div> </div> <div class="listingItem "> <div class="description"> <p>SITA has been an exceptional business partner. Their commitment to resolving challenging technology problems and ensurin...<p> </div> <div class="writer"> James Bogusz, Vice-President Operations & Development, Victoria Airport Authority </div> </div> </div> </div> </section> </div></div> <div><div class="block genericblock col-lg-12 col-md-12 col-sm-12 col-xs-12 " id="7bbaffc5-0496-4b0a-b06c-01f6038cdfb4"> <section class="generalBlock withBgFixed whiteBg"> <div class="imageHolder backgroundFixed"> <img class="lazy" data-src="/globalassets/images/banners/about-us-careers.jpg?width=1200&height=576&mode=crop"/> </div> <div class="container"> <div class="blockInfos"> <div class="tag"> Careers </div> <h2 data-aos="fade-up"> Come define the future of travel </h2> <div class="intro" data-aos="fade-up" data-aos-delay="200"> <p>Find out more about the career opportunities at SITA</p> </div> <a href="https://careers.sita.aero/" class="btn" data-aos="fade-up" data-aos-delay="400" title="Come define the future of travel" aria-label="Come define the future of travel">Explore our job opportunities</a> </div> </div> </section> </div><div class="block iconsummaryblock col-lg-12 col-md-12 col-sm-12 col-xs-12 " id="b8aa7080-db79-43d0-8a2a-770316febca4"><section class="contactUs row"> <div class="container"> <h3> Do you have a question? 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