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_nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 _nghost-ausmed-cpd-state-c2736206900><ui-resource-card _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c1923909468 class><a _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card" href="/learn/training-modules/incident-report-writing"><div _ngcontent-ausmed-cpd-state-c1923909468 class="img-container"><img _ngcontent-ausmed-cpd-state-c1923909468 errorimage="./images/image-missing.gif" class="resource-card-image" src="https://cdn-images.ausmed.com.au/ausmed-course/COURSE115_01v3.0.jpg" alt="Image for Incident Report Writing"></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__content"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">Incident Report 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class="cpd-display-count">30m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 _nghost-ausmed-cpd-state-c2736206900><ui-resource-card _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c1923909468 class><a _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card" href="/learn/training-modules/communicating-in-aged-care"><div _ngcontent-ausmed-cpd-state-c1923909468 class="img-container"><img _ngcontent-ausmed-cpd-state-c1923909468 errorimage="./images/image-missing.gif" class="resource-card-image" src="https://ausmed-images.s3.ap-southeast-2.amazonaws.com/ausmed.com/ausmed-modules/AUSMOD032v1.0/AUSMOD032_00v2.0.jpg" alt="Image for Communicating in Aged Care"></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__content"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">Communicating in Aged Care</div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__detail"><ui-progress _ngcontent-ausmed-cpd-state-c1923909468 size="px" class="res-progress" _nghost-ausmed-cpd-state-c1878467724><div _ngcontent-ausmed-cpd-state-c1878467724 class="progress px"><div _ngcontent-ausmed-cpd-state-c1878467724 role="progressbar" class="default progress-bar" style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">24m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn 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Service"></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__content"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">Customer Service</div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__detail"><ui-progress _ngcontent-ausmed-cpd-state-c1923909468 size="px" class="res-progress" _nghost-ausmed-cpd-state-c1878467724><div _ngcontent-ausmed-cpd-state-c1878467724 class="progress px"><div _ngcontent-ausmed-cpd-state-c1878467724 role="progressbar" class="default progress-bar" style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">29m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 _nghost-ausmed-cpd-state-c2736206900><ui-resource-card _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c1923909468 class><a _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card" href="/learn/training-modules/choking-management-in-aged-care"><div _ngcontent-ausmed-cpd-state-c1923909468 class="img-container"><img _ngcontent-ausmed-cpd-state-c1923909468 errorimage="./images/image-missing.gif" class="resource-card-image" src="https://ausmed-images.s3.ap-southeast-2.amazonaws.com/ausmed.com/ausmed-modules/AUSMOD030v1.0/AUSMOD030_00v2.0.jpg " alt="Image for Choking Management in Aged Care"></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__content"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">Choking Management in Aged Care</div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__detail"><ui-progress _ngcontent-ausmed-cpd-state-c1923909468 size="px" class="res-progress" _nghost-ausmed-cpd-state-c1878467724><div _ngcontent-ausmed-cpd-state-c1878467724 class="progress px"><div _ngcontent-ausmed-cpd-state-c1878467724 role="progressbar" class="default progress-bar" style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">20m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 _nghost-ausmed-cpd-state-c2736206900><ui-resource-card _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c1923909468 class><a _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card" href="/learn/training-modules/hand-hygiene-essentials"><div _ngcontent-ausmed-cpd-state-c1923909468 class="img-container"><img 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_ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">23m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block 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_ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">Intimacy and Sexuality in Aged Care</div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__detail"><ui-progress _ngcontent-ausmed-cpd-state-c1923909468 size="px" class="res-progress" _nghost-ausmed-cpd-state-c1878467724><div _ngcontent-ausmed-cpd-state-c1878467724 class="progress px"><div _ngcontent-ausmed-cpd-state-c1878467724 role="progressbar" class="default progress-bar" style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">30m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 _nghost-ausmed-cpd-state-c2736206900><ui-resource-card _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c1923909468 class><a _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card" href="/learn/training-modules/pain-management-in-aged-care"><div _ngcontent-ausmed-cpd-state-c1923909468 class="img-container"><img _ngcontent-ausmed-cpd-state-c1923909468 errorimage="./images/image-missing.gif" class="resource-card-image" src="https://ausmed-images.s3.ap-southeast-2.amazonaws.com/ausmed.com/ausmed-modules/AUSMOD050v1.0/AUSMOD050_00v1.0.jpg" alt="Image for Pain Management in Aged Care: Care Workers"></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__content"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">Pain Management in Aged Care: Care Workers</div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__detail"><ui-progress _ngcontent-ausmed-cpd-state-c1923909468 size="px" class="res-progress" _nghost-ausmed-cpd-state-c1878467724><div _ngcontent-ausmed-cpd-state-c1878467724 class="progress px"><div _ngcontent-ausmed-cpd-state-c1878467724 role="progressbar" class="default progress-bar" style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">28m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 _nghost-ausmed-cpd-state-c2736206900><ui-resource-card _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c1923909468 class><a _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card" href="/learn/training-modules/ndis-practice-standards-core-module"><div _ngcontent-ausmed-cpd-state-c1923909468 class="img-container"><img _ngcontent-ausmed-cpd-state-c1923909468 errorimage="./images/image-missing.gif" class="resource-card-image" src="https://ausmed-images.s3.ap-southeast-2.amazonaws.com/ausmed.com/ausmed-modules/AUSMOD051v1.0/AUSMOD051_THUMBNAIL.jpg" alt="Image for NDIS Practice Standards: Core Module"></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__content"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">NDIS Practice Standards: Core Module</div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__detail"><ui-progress _ngcontent-ausmed-cpd-state-c1923909468 size="px" class="res-progress" _nghost-ausmed-cpd-state-c1878467724><div _ngcontent-ausmed-cpd-state-c1878467724 class="progress px"><div _ngcontent-ausmed-cpd-state-c1878467724 role="progressbar" class="default progress-bar" style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">22m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block 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class="resource-card__content"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">Minimising Restrictive Practices in Healthcare Settings</div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__detail"><ui-progress _ngcontent-ausmed-cpd-state-c1923909468 size="px" class="res-progress" _nghost-ausmed-cpd-state-c1878467724><div _ngcontent-ausmed-cpd-state-c1878467724 class="progress px"><div _ngcontent-ausmed-cpd-state-c1878467724 role="progressbar" class="default progress-bar" style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">31m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 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class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 _nghost-ausmed-cpd-state-c2736206900><ui-resource-card _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c1923909468 class><a _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card" href="/learn/training-modules/emergency-disaster-and-evacuation-management"><div 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style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">30m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription 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class="resource-card__content"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__header"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__title">Supporting Activities of Daily Living: Continence and Toileting</div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__detail"><ui-progress _ngcontent-ausmed-cpd-state-c1923909468 size="px" class="res-progress" _nghost-ausmed-cpd-state-c1878467724><div _ngcontent-ausmed-cpd-state-c1878467724 class="progress px"><div _ngcontent-ausmed-cpd-state-c1878467724 role="progressbar" class="default progress-bar" style="width: 0%;" aria-valuemin="0" aria-valuemax="100" aria-valuenow="0"></div></div></ui-progress><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">29m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button _ngcontent-ausmed-cpd-state-c2736206900 _nghost-ausmed-cpd-state-c746005094></app-mn-add-to-plan-button></div></div></div></a></ui-resource-card></mn-resource-card><mn-resource-card _ngcontent-ausmed-cpd-state-c1343650027 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class="resource-card__meta"><cpd-badge _ngcontent-ausmed-cpd-state-c1923909468 type="resource" _nghost-ausmed-cpd-state-c3257604799><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display cpd-display-resource-card cpd-display-sm"><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-item"><div _ngcontent-ausmed-cpd-state-c3257604799>CPDTime.resource</div></div><div _ngcontent-ausmed-cpd-state-c3257604799 class="cpd-display-count">25m</div></div></cpd-badge><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag resource-card__tag--badge"><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__tag-item">Module</div></div></div><div _ngcontent-ausmed-cpd-state-c1923909468 class="resource-card__footer"><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn resource-card-sub" hidden> Subscription needed </button><button _ngcontent-ausmed-cpd-state-c2736206900 class="btn btn-block btn-outline-secondary">View</button><app-mn-add-to-plan-button 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You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. You are not permitted to pass the Courses, Lectures/Videos off as your own intellectual property.\u003C/p>\n \u003Cp>Ausmed also advises that viewing of or listening to the Courses, Lectures/Videos outside of Ausmed’s complete framework for Courses, Lectures/Videos does not entitle the viewer to the approved CPD hours, which have may been allocated by Ausmed. 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The Aged Care Infection Prevention and Control Guide [Internet]. Canberra (AU): Australian Government; 2024 [cited 2024 Aug 30]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/publications-and-resources/resource-library/aged-care-infection-prevention-and-control-guide\" target=\"_blank\">https://www.safetyandquality.gov.au/publications-and-resources/resource-library/aged-care-infection-prevention-and-control-guide\u003C/a>.","[3] Ausmed. Infection Prevention in the Home. Ausmed [Internet]. 2024 May 16 [cited 2024 Aug 30]. Available from: \u003Ca href=\"https://www.ausmed.com.au/learn/articles/infection-prevention-in-the-home\" target=\"_blank\">https://www.ausmed.com.au/learn/articles/infection-prevention-in-the-home\u003C/a>.","[4] Australian Commission on Safety and Quality in Health Care. Environmental cleaning: information for cleaners [Internet]. Canberra (AU): Australian Government; 2023 Nov [cited 2024 Aug 30]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/publications-and-resources/resource-library/environment-cleaning-information-cleaners\" target=\"_blank\">https://www.safetyandquality.gov.au/publications-and-resources/resource-library/environment-cleaning-information-cleaners\u003C/a>.","[5] Centers for Disease Control and Prevention. Environmental Cleaning Procedures [Internet]. Atlanta (USA): United States Government; 2024 Mar 19 [cited 2024 Sep 9]. Available from: \u003Ca href=\"https://www.cdc.gov/healthcare-associated-infections/hcp/cleaning-global/procedures.html\" target=\"_blank\">https://www.cdc.gov/healthcare-associated-infections/hcp/cleaning-global/procedures.html\u003C/a>.","[6] Clinical Excellence Commission. Module 4 Work procedures for cleaning - specialised patient conditions [Internet]. Sydney (AU): New South Wales Government; 2012 Jul [cited 2024 Sep 20]. Available from: \u003Ca href=\"https://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0006/258666/Module-4-Work-procedures-for-cleaning-in-conditions-situations-with-high-infection-risk-and-specialised-departments.pdf\" target=\"_blank\">https://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0006/258666/Module-4-Work-procedures-for-cleaning-in-conditions-situations-with-high-infection-risk-and-specialised-departments.pdf\u003C/a>.","[7] SA Health. Cleaning Standard For South Australian Healthcare Facilities [Internet]. Adelaide (AU): Government of South Australia; 2021 Dec [cited 2024 Aug 30]. Available from: \u003Ca href=\"https://www.sahealth.sa.gov.au/wps/wcm/connect/18741180499970f0891e8faa8650257d/SA-Health-cleaning-standard-2014_%28v1.1%29-cdcb-ics-20180301.pdf?MOD=AJPERES&CACHEID=ROOTWORKSPACE-18741180499970f0891e8faa8650257d-mUgA.-J\" target=\"_blank\">https://www.sahealth.sa.gov.au/wps/wcm/connect/18741180499970f0891e8faa8650257d/SA-Health-cleaning-standard-2014_%28v1.1%29-cdcb-ics-20180301.pdf?MOD=AJPERES&CACHEID=ROOTWORKSPACE-18741180499970f0891e8faa8650257d-mUgA.-J\u003C/a>.","[8] Basta M, Annamaraju P. Bacterial Spores. StatPearls [Internet]. 2023 Jan 30 [cited 2024 Aug 30]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK556071/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK556071/\u003C/a>.","[9] ServiceMaster Clean. High-level Disinfectant Vs. Low-Level Disinfectant [Internet]. Memphis (AU): ServiceMaster Clean; 2018 [cited 2024 Sep 20]. Available from: \u003Ca href=\"https://www.google.com/url?q=https://www.servicemasterclean.com/clean-blog/healthcare-cleaning/high-level-disinfectant-vs-low-level-disinfectant/&sa=D&source=docs&ust=1731463793125966&usg=AOvVaw2AQUsD3wfTgiMF8LTnTisK\" target=\"_blank\">https://www.google.com/url?q=https://www.servicemasterclean.com/clean-blog/healthcare-cleaning/high-level-disinfectant-vs-low-level-disinfectant/&sa=D&source=docs&ust=1731463793125966&usg=AOvVaw2AQUsD3wfTgiMF8LTnTisK\u003C/a>.","[10] St John Ambulance Australia (VIC). Gloves [Internet]. Melbourne (AU): St John Ambulance Australia; 2020 [cited 2024 Sep 24]. Available from: \u003Ca href=\"https://www.stjohnvic.com.au/products/ppe/gloves/\" target=\"_blank\">https://www.stjohnvic.com.au/products/ppe/gloves/\u003C/a>.","[11] Safe Work Australia. Cleaning to prevent the spread of COVID-19 [Internet]. Canberra (AU): Australian Government; 2020 Apr 15 [cited 2024 Sep 20]. Available from: \u003Ca href=\"https://www.safeworkaustralia.gov.au/sites/default/files/2020-04/COVID-and-Cleaning-info-sheet.pdf\" target=\"_blank\">https://www.safeworkaustralia.gov.au/sites/default/files/2020-04/COVID-and-Cleaning-info-sheet.pdf\u003C/a>.","[12] Victoria Department of Health. Managing spills of blood and body fluids and substances [Internet]. Melbourne (AU): Victoria State Government; 2023 Aug 21 [cited 2024 Aug 30]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/infectious-diseases/managing-spills-of-blood-and-body-fluids-and-substances\" target=\"_blank\">https://www.health.vic.gov.au/infectious-diseases/managing-spills-of-blood-and-body-fluids-and-substances\u003C/a>.","[13] Comcare. Biological hazards [Internet]. Canberra (AU): Australian Government; 2024 Jun 25 [cited 2024 Aug 30]. Available from: \u003Ca href=\"https://www.comcare.gov.au/safe-healthy-work/prevent-harm/biological-hazards\" target=\"_blank\">https://www.comcare.gov.au/safe-healthy-work/prevent-harm/biological-hazards\u003C/a>.","[14] The Royal Australian College of General Practitioners. Cleaning after contamination by blood or other body substances (spills) [Internet]. Melbourne (AU): RACGP; 2024 Jun 17 [cited 2024 Sep 20]. Available from: \u003Ca href=\"https://www.racgp.org.au/running-a-practice/practice-standards/racgp-infection-prevention-and-control-guidelines/9-cleaning-laundry-and-waste-management/cleaning-after-contamination-by-blood-or-other-bod\" target=\"_blank\">https://www.racgp.org.au/running-a-practice/practice-standards/racgp-infection-prevention-and-control-guidelines/9-cleaning-laundry-and-waste-management/cleaning-after-contamination-by-blood-or-other-bod\u003C/a>."],"guidelines":["f8aa0c6d-0b4f-4c8b-abea-b150dba2ec17","72ff7b39-80d1-46de-99c1-b5e5aa114d60","b11123e3-09ad-4f1d-9619-98b8ef1c2458","8cb8ca3a-38a3-43d8-a6c0-2f76375a8e75","20e9f7c1-c88b-4530-98ef-4c44d857844d","cfd2d351-bdef-4cab-8e31-59ee576d844c","87c21bf3-c77e-4622-86af-8396c9be3968"],"courseExtraDetail":{"resourceID":"526d5a32-28b4-4361-8928-63a43ef18e8a","targetAudience":"Any healthcare professional, worker and ancillary staff working in the delivery of care or services in any healthcare settings.","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. Ausmed accepts no liability for the performance and exercise of your work duties or professional skills.\u003C/p>\n \u003Cp>The Content does not constitute medical, health, wellness or nutritional advice nor consultation and should not at any time be considered a replacement for the services or advice of a qualified health professional engaging in the provision of evidence-based care within a specific context. The Content is general in nature and does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person, which are factors relevant to the correct diagnosis and treatment of any health condition. 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Learn more about changes to basic vital signs and appropriately escalating care with the Stop and Watch Early Warning Tool. \n\n"},"createDate":"2023-10-08T23:35:24.000Z","updateDate":"2024-10-16T00:54:15.000Z","availableDate":"2024-10-14T13:00:00.000Z","expiryDate":"2025-10-30T13:00:00.000Z","ausmedGoals":["34bb45da-8192-4bac-8f0f-8ab458c73269"],"bundles":["1abae61e-91eb-4813-81a1-22acf58c6691","33cce188-ee06-4ac8-a185-82c4efd472ba","ec442063-3982-4d27-9d56-a95774577e6b"],"courseDetail":{"courseEducators":[{"relationID":"9ccc57dc-06e1-4fad-a30a-4a105dc88541","resourceID":"00cde393-a00e-407f-9efb-2347f389467f","educatorID":"19d618b9-9e1b-421d-9b09-7ad56a48ba40","educatorModel":{"educatorID":"19d618b9-9e1b-421d-9b09-7ad56a48ba40","email":"ausmed.@ausmed.com.au","firstName":" ","lastName":"Ausmed","createDate":"2019-05-29T15:03:17.000Z","updateDate":"2024-10-28T01:59:23.000Z","alias":"ausmed-editorial-team","contactDetail":{"position":"Editorial Team","department":"","organisation":"","qualifications":"","photoURL":"https://ausmed-images.s3.amazonaws.com/ausmed.com/ausmed-educator/Ausmed-logo-square.jpg?stamp=1690771155383","country":"AUS","allowPost":true,"allowEmail":true,"allowTextMsg":true},"eventDetail":{"topics":["e6279e61-739d-4009-ac7c-2531b49a2425"],"biographyNames":["Default",""],"biographies":["Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email ausmed@ausmed.com.au with your concerns.",""],"extraBio":"","brochureBio":""},"types":"Educator"}}],"resourceID":"00cde393-a00e-407f-9efb-2347f389467f","overview":"As a care worker, you are often the first to notice changes or worsening health in your clients. 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You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. You are not permitted to pass the Courses, Lectures/Videos off as your own intellectual property.\u003C/p>\n \u003Cp>Ausmed also advises that viewing of or listening to the Courses, Lectures/Videos outside of Ausmed’s complete framework for Courses, Lectures/Videos does not entitle the viewer to the approved CPD hours, which have may been allocated by Ausmed. All additional terms and conditions relevant to the use of this video education document can be found at the bottom of this page, or by clicking \u003Ca href=\"http://www.ausmed.com.au/general-company-information/terms-and-conditions\" target=\"_blank\"> here\u003C/a>. © 2022 Ausmed Education Pty Ltd.\u003C/p>","references":["[1] WA Country Health Service. Mediction Guideline for Direct Care Unregulated Health Workers [Internet]. Perth (AU): Government of Western Australia; 2018 Mar 14 [cited 2023 Aug 17]. Available from: \u003Ca href=\"https://www.wapha.org.au/wp-content/uploads/2018/12/Medication-Guideline-for-Direct-Care-Unregulated-Health-Workers_v1.pdf\" target=\"_blank\">https://www.wapha.org.au/wp-content/uploads/2018/12/Medication-Guideline-for-Direct-Care-Unregulated-Health-Workers_v1.pdf\u003C/a>.","[2] palliAGED. Tips for Careworkers: Recognising Deterioration [Internet]. Adelaide (AU): palliAGED; 2022 Jul [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.palliaged.com.au/tabid/7378/Default.aspx\" target=\"_blank\">https://www.palliaged.com.au/tabid/7378/Default.aspx\u003C/a>.","[3] Egan C. Something’s not right: Recognising the signs of a deteriorating resident. HelloCare [Internet]. 2020 Nov 18 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://hellocare.com.au/something-isnt-right-recognising-signs-deteriorating-resident/\" target=\"_blank\">https://hellocare.com.au/something-isnt-right-recognising-signs-deteriorating-resident/\u003C/a>.","[4] Aged Care Quality and Safety Commission. Guidance material for the strengthened aged care quality standards: Standard 5. [Internet]. Canberra (AU): Australian Government; 2024 Jan [cited 2024 Mar 12]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/sites/default/files/media/guidance-material-for-the-strengthened-aged-care-quality-standards-standard-5.pdf\" target=\"_blank\">https://www.agedcarequality.gov.au/sites/default/files/media/guidance-material-for-the-strengthened-aged-care-quality-standards-standard-5.pdf\u003C/a>.","[5] End of Life Directions for Aged Care. Respond to Deterioration [Internet]. Adelaide (AU): ELDAC; 2022 Dec 14 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.eldac.com.au/tabid/5025/Default.aspx\" target=\"_blank\">https://www.eldac.com.au/tabid/5025/Default.aspx\u003C/a>.","[6] Australian Commission on Safety and Quality in Health Care. Improving documentation at transitions of care for complex patients [Internet]. Canberra (AU): Australian Government; 2017 May [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/migrated/Rapid-review-Improving-documentation-at-transitions-of-care-for-complex-patients.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/migrated/Rapid-review-Improving-documentation-at-transitions-of-care-for-complex-patients.pdf\u003C/a>.","[7] Florida Atlantic University. Stop and Watch Early Warning Tool [Internet]. Florida (US): Florida Atlantic University; 2018 Jun [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://pathway-interact.com/wp-content/uploads/2018/09/INTERACT-Stop-and-Watch-v4_0-June2018_June-2018.pdf\" target=\"_blank\">https://pathway-interact.com/wp-content/uploads/2018/09/INTERACT-Stop-and-Watch-v4_0-June2018_June-2018.pdf\u003C/a>.","[8] North & West Metro Region Palliative Care Consortium. Identifying the deteriorating resident [Internet]. Melbourne (AU): North & West Metro Region Palliative Care Consortium; 2022 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.northwestpalliative.com.au/aged-care-strategy/assessing-the-deteriorating-person/\" target=\"_blank\">https://www.northwestpalliative.com.au/aged-care-strategy/assessing-the-deteriorating-person/\u003C/a>.","[9] West Midlands Academic Health Science Network. How to use the STOP AND WATCH tool [Internet]. Birmingham (UK): Academic Health Science Network; 2020 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.ahsnnetwork.com/wp-content/uploads/2020/05/Stop-and-Watch-poster.pdf\" target=\"_blank\">https://www.ahsnnetwork.com/wp-content/uploads/2020/05/Stop-and-Watch-poster.pdf\u003C/a>.","[10] Doyle GR, McCutcheon, JA. Clinical Procedures for Safer Patient Care [Internet]. British Columbia (CA): BCcampus; 2015. Chapter 2.3, Vital Signs. [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://opentextbc.ca/clinicalskills/chapter/vital-signs/\" target=\"_blank\">https://opentextbc.ca/clinicalskills/chapter/vital-signs/\u003C/a>.\n","[11] O'Driscoll BR, Howard LS, Earis J, Mak, V. British Thoracic Society Guideline for oxygen use in adults in healthcare and emergency settings. BMJ [Internet]. 2017 May 15 [cited 2023 Jul 13];4(1). Available from: \u003Ca href=\"https://pubmed.ncbi.nlm.nih.gov/28883921/\" target=\"_blank\">https://pubmed.ncbi.nlm.nih.gov/28883921/\u003C/a>.","[12] Hafen BB, Sharma S. Oxygen Saturation. StatPearls [Internet]. 2022 Nov 23 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK525974/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK525974/\u003C/a>.","[13] Castlemaine Health. Deteriorating Resident Procedure – Residential Aged Care [Internet]. Castlemaine (AU): Castlemaine Health; 2021 Mar 23 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.coronerscourt.vic.gov.au/sites/default/files/2021-06/Attachment%201_HONEYCHURCH.pdf\" target=\"_blank\">https://www.coronerscourt.vic.gov.au/sites/default/files/2021-06/Attachment%201_HONEYCHURCH.pdf\u003C/a>.","[14] Clark E et al. Detecting Risk Of Postural hypotension (DROP): derivation and validation of a prediction score for primary care. BMJ Open [Internet]. 2018 Apr 20 [cited 2023 Jul 13];8(4). Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5914723/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5914723/\u003C/a>.","[15] Laskowski ER. What's a normal resting heart rate? [Internet]. (US): Mayo Clinic; 2022 Oct 8 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.mayoclinic.org/healthy-lifestyle/fitness/expert-answers/heart-rate/faq-20057979\" target=\"_blank\">https://www.mayoclinic.org/healthy-lifestyle/fitness/expert-answers/heart-rate/faq-20057979\u003C/a>.","[16] MedlinePlus. Body temperature norms [Internet]. Bethesda (US): U.S. Department of Health and Human Services; 2023 Feb 2 [cited 2023 Aug 17]. Available from: \u003Ca href=\"https://medlineplus.gov/ency/article/001982.htm\" target=\"_blank\">https://medlineplus.gov/ency/article/001982.htm\u003C/a>.","[17] Doyle GR, McCutcheon, JA. Clinical Procedures for Safer Patient Care [Internet]. British Columbia (CA): BCcampus; 2015. Chapter 29.3, Hypoglycemia and Hyperglycemia. [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://opentextbc.ca/clinicalskills/chapter/hypoglycemia-protocol/\" target=\"_blank\">https://opentextbc.ca/clinicalskills/chapter/hypoglycemia-protocol/\u003C/a>.","[18] Diabetes Australia. Blood glucose level range [Internet]. Canberra (AU): Diabetes Australia; 2023 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.diabetesaustralia.com.au/managing-diabetes/blood-glucose-range/\" target=\"_blank\">https://www.diabetesaustralia.com.au/managing-diabetes/blood-glucose-range/\u003C/a>.","[19] Queensland Health. Recognition of the deteriorating resident [Internet]. Brisbane (AU): Queensland Government; 2023 Jun 27 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.health.qld.gov.au/clinical-practice/guidelines-procedures/clinical-pathways/residential-aged-care-clinical-pathways/all-pathways/recognition-of-the-deteriorating-resident\" target=\"_blank\">https://www.health.qld.gov.au/clinical-practice/guidelines-procedures/clinical-pathways/residential-aged-care-clinical-pathways/all-pathways/recognition-of-the-deteriorating-resident\u003C/a>.","[20] Romanelli D, Farrell, MW. AVPU Score. StatPearls [Internet]. 2023 Apr 3 [cited 2023 Jul 13]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK538431/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK538431/\u003C/a>."],"guidelines":["a3ac727a-fe5d-41e4-85ce-24a2b0d97866","dcaed7e0-6d01-4740-9a68-e3ad3719e49d","72ff7b39-80d1-46de-99c1-b5e5aa114d60","8461199e-7ea7-4078-8e91-6933f90a9bf3","a49cdc7e-fa28-4cf9-91fd-34d17125570a","90cfc2e6-6cc1-4247-8b29-4b4965b031b1","11e4a37c-0331-4feb-81f3-e09e16395c4c","b4400512-51f1-48c3-99ed-c7cc9790a3af","adea920b-c99c-47c0-a303-0f26d1c5c529","ca88656c-b6c1-4deb-b2f1-9e3f3f2a84a0","1d7dec75-8d74-4a8d-a93f-8b6c252aee97","afacf6ab-2c4b-4216-ab7b-444443d0895c","10dab604-883f-4751-8f53-2d315f5549a8"],"courseExtraDetail":{"resourceID":"00cde393-a00e-407f-9efb-2347f389467f","topicText":["What is deterioration and when should care be escalated?\n","Changes indicating deterioration\n","The Stop and Watch Early Warning Tool\n","Basic vital signs \n"],"targetAudience":"All care work staff in any healthcare setting, including residential aged care, home care and disability care.\n\n","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. Ausmed accepts no liability for the performance and exercise of your work duties or professional skills.\u003C/p>\n \u003Cp>The Content does not constitute medical, health, wellness or nutritional advice nor consultation and should not at any time be considered a replacement for the services or advice of a qualified health professional engaging in the provision of evidence-based care within a specific context. The Content is general in nature and does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person, which are factors relevant to the correct diagnosis and treatment of any health condition. Ausmed expressly advises that you must not disregard, or advise others to disregard, medical advice or delay seeking it because of the Content.\u003C/p>\n \u003Cp>While Ausmed uses reasonable endeavours to ensure that all Content is complete and accurate at the time of publication we accept no responsibility for any error, omission or defects contained in the Content. Ausmed does not warrant the accuracy of information provided by any third party and accepts no liability for any loss or damage which you may suffer in reliance on it.\u003C/p>","isANCCAccredited":false,"courseTemplate":1,"videoRecordingLocation":"Melbourne, Australia","peerReviewers":["f9c30bc3-45c1-43a9-95c7-d0220bf66ccd"],"isMandatoryTraining":true,"alternativeResourceLink":"","reasonForExpiry":"","actionStatus":"","metaData":{"isTrainingModule":true}}}},{"resourceID":"115bb934-05e1-4e64-b81f-d06a28e1b2a2","title":"Medication Safety Principles","activityType":"OnlineCourse","code":"AUSMOD054v1.0","min":32,"categories":["1af627df-0b81-48bc-88fa-ee050e3dbfa2","3a3973b8-1857-4469-936b-c68abe9cb6e9","7ce2666f-1c9b-4882-90be-2cf097b776f0","9d2c64a9-cd8c-4ec4-8bf6-ec83b607d9ad","fdf4b1d2-47dd-43c1-a1d5-ac88751342a0"],"topics":["967f8195-b8cd-4ed8-8288-7d0fe9c7f62f","c4c3836d-b231-4593-ab0f-6eece20f9bea","d64629bd-3a96-400f-a8e0-88afd3f21046","f524fe22-809f-4707-b9c7-1a3e5257e052","f2f4abba-4859-4da0-a65e-db693194ad4c","ff860469-4f5f-4f33-bbae-91550cda37e0","f2e0da36-8418-4060-8c79-29897750f778","942bad96-1e84-49dc-9fec-33c8413c3713","17c907a9-ca29-44cf-8e43-63a5a74b8bd0"],"keywords":["Aged Care","Clinical Assessment","Communication","Documentation","Enrolled Nurses","Mandatory Training","Medications","Patient Safety","Registered Nurse"],"educatorNames":["Ausmed "],"aliasObject":{"alias":"medication-safety-principles","resourceID":"115bb934-05e1-4e64-b81f-d06a28e1b2a2","resourceType":"OnlineCourse","metaTitle":"Medication Safety Principles","metaDescription":"In this Ausmed Training Module, we cover the potential risks of medications, the importance of continuity of medication management and documentation, and how to obtain a Best Possible Medication History. "},"createDate":"2024-10-08T04:42:09.000Z","updateDate":"2024-10-15T22:23:22.000Z","availableDate":"2024-10-14T13:00:00.000Z","expiryDate":"2025-10-30T13:00:00.000Z","ausmedGoals":["4d0b2eb1-0e67-4579-8e6b-88d6e7b77195","c63eef3f-3cbd-4216-a81a-7b4de614aa90","5535ea72-f945-4b6d-a4b0-8d88aafaaa5d"],"bundles":["1abae61e-91eb-4813-81a1-22acf58c6691","33cce188-ee06-4ac8-a185-82c4efd472ba","ec442063-3982-4d27-9d56-a95774577e6b"],"courseDetail":{"courseEducators":[{"relationID":"60dfbb74-50f0-4893-bef6-4e145e8e7e0c","resourceID":"115bb934-05e1-4e64-b81f-d06a28e1b2a2","educatorID":"19d618b9-9e1b-421d-9b09-7ad56a48ba40","educatorModel":{"educatorID":"19d618b9-9e1b-421d-9b09-7ad56a48ba40","email":"ausmed.@ausmed.com.au","firstName":" ","lastName":"Ausmed","createDate":"2019-05-29T15:03:17.000Z","updateDate":"2024-10-28T01:59:23.000Z","alias":"ausmed-editorial-team","contactDetail":{"position":"Editorial Team","department":"","organisation":"","qualifications":"","photoURL":"https://ausmed-images.s3.amazonaws.com/ausmed.com/ausmed-educator/Ausmed-logo-square.jpg?stamp=1690771155383","country":"AUS","allowPost":true,"allowEmail":true,"allowTextMsg":true},"eventDetail":{"topics":["e6279e61-739d-4009-ac7c-2531b49a2425"],"biographyNames":["Default",""],"biographies":["Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email ausmed@ausmed.com.au with your concerns.",""],"extraBio":"","brochureBio":""},"types":"Educator"}}],"resourceID":"115bb934-05e1-4e64-b81f-d06a28e1b2a2","overview":"Did you know medications are the most commonly used treatment in Australian healthcare? That's why medication safety is crucial in reducing errors and adverse effects. In this Ausmed Training Module, we cover the potential risks of medications, the importance of continuity of medication management and documentation, and how to obtain a Best Possible Medication History. You'll learn about key concepts, including medication reviews, high-risk medicines, common terminology and the '7 rights' of medication administration. Learn more today!","status":"Published","outcomes":["Understand the importance of medication safety.","Understand the causes of medication errors, including human factors and system failures.","Recognise risk factors for common types of medication errors.","Apply medication risk reduction strategies (including the ‘7 rights’) to enhance patient safety.","Employ effective communication and documentation techniques to prevent medication errors."],"reviewDate":"2025-06-30T14:00:00.000Z","publishDate":"2024-10-14T13:00:00.000Z","recordDate":"2024-10-08T13:00:00.000Z","version":1,"coverImageURL":"https://ausmed-images.s3.ap-southeast-2.amazonaws.com/ausmed.com/ausmed-modules/AUSMOD054v1.0/AUSMOD054_00v1.0.jpg","disclosure":"No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.\n\n","usage":"\u003Cp>You have the right to save and listen to the Content for your personal use only. You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. You are not permitted to pass the Courses, Lectures/Videos off as your own intellectual property.\u003C/p>\n \u003Cp>Ausmed also advises that viewing of or listening to the Courses, Lectures/Videos outside of Ausmed’s complete framework for Courses, Lectures/Videos does not entitle the viewer to the approved CPD hours, which have may been allocated by Ausmed. All additional terms and conditions relevant to the use of this video education document can be found at the bottom of this page, or by clicking \u003Ca href=\"http://www.ausmed.com.au/general-company-information/terms-and-conditions\" target=\"_blank\"> here\u003C/a>. © 2022 Ausmed Education Pty Ltd.\u003C/p>","references":["[1] Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standards. Second edition – 2021 [Internet]. Canberra (AU): Australian Government; 2021 May [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/2021-05/national_safety_and_quality_health_service_nsqhs_standards_second_edition_-_updated_may_2021.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/2021-05/national_safety_and_quality_health_service_nsqhs_standards_second_edition_-_updated_may_2021.pdf\u003C/a>. ","[2] Pharmaceutical Society of Australia. Medicine Safety: Take Care [Internet]. Canberra (AU): PSA; 2019 Jan [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.psa.org.au/wp-content/uploads/2019/01/PSA-Medicine-Safety-Report.pdf\" target=\"_blank\">https://www.psa.org.au/wp-content/uploads/2019/01/PSA-Medicine-Safety-Report.pdf\u003C/a>.","[3] Smith Marsh DE. Adverse Drug Reactions. MSD Manual [Internet]. 2023 Mar [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.msdmanuals.com/en-au/professional/clinical-pharmacology/adverse-drug-reactions/adverse-drug-reactions\" target=\"_blank\">https://www.msdmanuals.com/en-au/professional/clinical-pharmacology/adverse-drug-reactions/adverse-drug-reactions\u003C/a>.","[4] WHO Office on Quality of Care and Patient Safety. Key Facts About Medication Errors (MEs) In The WHO European Region [Internet]. Athens (GR): World Health Organisation; 2022 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://cdn.who.int/media/docs/librariesprovider2/country-sites/medication-error-wpsd-final.pdf?sfvrsn=e5853e2a_1&download=true\" target=\"_blank\">https://cdn.who.int/media/docs/librariesprovider2/country-sites/medication-error-wpsd-final.pdf?sfvrsn=e5853e2a_1&download=true\u003C/a>.","[5] Patton K, Borshoff DC. Adverse drug reactions. Anaesthesia [Internet]. 2018 Jan 3 [cited 2024 Jul 5];73(S1):76-84. Available from: \u003Ca href=\"https://associationofanaesthetists-publications.onlinelibrary.wiley.com/doi/full/10.1111/anae.14143\" target=\"_blank\">https://associationofanaesthetists-publications.onlinelibrary.wiley.com/doi/full/10.1111/anae.14143\u003C/a>.","[6] Sayadi L, Nasrabadi AN, Hosseini A. The effect of drug dosage calculation training program on math anxiety and nursing students’ skills: A non-randomized trial study. Nursing Practice Today [Internet]. 2021 [cited 2024 Jul 5];8(3). Available from: \u003Ca href=\"https://npt.tums.ac.ir/index.php/npt/article/view/1156\" target=\"_blank\">https://npt.tums.ac.ir/index.php/npt/article/view/1156\u003C/a>.","[7] Tariq RA, Vashisht R, Sinha A, Scherbak Y. Medication Dispensing Errors and Prevention. StatPearls [Internet]. 2024 Feb 12 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK519065/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK519065/\u003C/a>.","[8] New South Wales Coroners Court. Inquest into the death of Paul Lau: Findings. Sydney: NSW Coroners Court; 2018. Available from: \u003Ca href=\"https://coroners.nsw.gov.au/documents/findings/2018/Findings%20Paul%20Lau%20Final.pdf\" target=\"_blank\">https://coroners.nsw.gov.au/documents/findings/2018/Findings%20Paul%20Lau%20Final.pdf\u003C/a>.","[9] Health.vic. Optimising medication use [Internet]. Melbourne (AU): Victoria State Government; 2021 Nov 23 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/older-people-in-hospital/medication-0\" target=\"_blank\">https://www.health.vic.gov.au/older-people-in-hospital/medication-0\u003C/a>.","[10] Australian Commission on Safety and Quality in Health Care. Documentation of patient information [Internet]. Canberra (AU): Australian Government; 2017 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/documentation-patient-information\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/documentation-patient-information\u003C/a>. ","[11] Australian Commission on Safety and Quality in Health Care. Medication reconciliation [Internet]. Canberra (AU): Australian Government; 2013 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/our-work/medication-safety/medication-reconciliation\" target=\"_blank\">https://www.safetyandquality.gov.au/our-work/medication-safety/medication-reconciliation\u003C/a>.","[12] WA Department of Health. Medication reconciliation [Internet]. Perth (AU): Government of Western Australia; 2022 Dec 12 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.health.wa.gov.au/Articles/J_M/Medication-reconciliation\" target=\"_blank\">https://www.health.wa.gov.au/Articles/J_M/Medication-reconciliation\u003C/a>.","[13] Clinical Excellence Commission. Best Possible Medication History [Internet]. Sydney (AU): New South Wales Government; 2021 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.cec.health.nsw.gov.au/keep-patients-safe/medication-safety/cmm/bpmh\" target=\"_blank\">https://www.cec.health.nsw.gov.au/keep-patients-safe/medication-safety/cmm/bpmh\u003C/a>.","[14] Clinical Excellence Commission. Best Possible Medication History Interview Guide [Internet]. Sydney (AU): New South Wales Government; 2020 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0006/429927/BPMH-Interview-Guide-PDF.pdf\" target=\"_blank\">https://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0006/429927/BPMH-Interview-Guide-PDF.pdf\u003C/a>.","[15] Pharmaceutical Society of Australia. Guidelines for comprehensive medication management reviews [Internet]. Canberra (AU): PSA; 2020 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.ppaonline.com.au/wp-content/uploads/2020/04/PSA-Guidelines-for-Comprehensive-Medication-Management-Reviews.pdf\" target=\"_blank\">https://www.ppaonline.com.au/wp-content/uploads/2020/04/PSA-Guidelines-for-Comprehensive-Medication-Management-Reviews.pdf\u003C/a>.","[16] Australian Commission on Safety and Quality in Health Care. Action 4.10 Medication review [Internet]. Canberra (AU): Australian Government; 2019 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/continuity-medication-management/action-410\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/continuity-medication-management/action-410\u003C/a>.","[17] Australian Commission on Safety and Quality in Health Care. Action 4.12 Provision of a medicines list [Internet]. Canberra (AU): Australian Government; 2018 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/continuity-medication-management/action-412\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/continuity-medication-management/action-412\u003C/a>. ","[18] Australian Commission on Safety and Quality in Health Care. Action 4.13 Information and decision support tools for medicines [Internet]. Canberra (AU): Australian Government; 2018 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/medication-management-processes/action-413\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/medication-management-processes/action-413\u003C/a>. ","[19] Australian Commission on Safety and Quality in Health Care. Action 4.14 Safe and secure storage and distribution of medicines [Internet]. Canberra (AU): Australian Government; 2019 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/medication-management-processes/action-414\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/medication-management-processes/action-414\u003C/a>. ","[20] Australian Commission on Safety and Quality in Health Care. Principles for safe selection and storage of medicines: Guidance and survey tool. Sydney (AU): ACSQHC; 2020 [cited 2024 Aug 14]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/2020-08/principles_for_safe_selection_and_storage_of_medicines_-_guidance_and_survey_tool_0.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/2020-08/principles_for_safe_selection_and_storage_of_medicines_-_guidance_and_survey_tool_0.pdf\u003C/a>.","[21] Australian Commission on Safety and Quality in Health Care. High risk medicines [Internet]. Canberra (AU): Australian Government; 2017 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/our-work/medication-safety/high-risk-medicines\" target=\"_blank\">https://www.safetyandquality.gov.au/our-work/medication-safety/high-risk-medicines\u003C/a>.","[22] U.S. Food & Drug Administration. FY2015 Regulatory Science Research Report: Narrow Therapeutic Index Drugs [Internet]. Maryland (USA): U.S. Government; 2017 May 9 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.fda.gov/industry/generic-drug-user-fee-amendments/fy2015-regulatory-science-research-report-narrow-therapeutic-index-drugs\" target=\"_blank\">https://www.fda.gov/industry/generic-drug-user-fee-amendments/fy2015-regulatory-science-research-report-narrow-therapeutic-index-drugs\u003C/a>.","[23] Clinical Excellence Commission. High-Risk Medicines [Internet]. Sydney (AU): New South Wales Government; 2012 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.cec.health.nsw.gov.au/keep-patients-safe/medication-safety/high-risk-medicines\" target=\"_blank\">https://www.cec.health.nsw.gov.au/keep-patients-safe/medication-safety/high-risk-medicines\u003C/a>.","[24] Australian Commission on Safety and Quality in Health Care. APINCHS classification of high risk medicines [Internet]. Canberra (AU): Australian Government; 2017 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/our-work/medication-safety/high-risk-medicines/apinchs-classification-high-risk-medicines\" target=\"_blank\">https://www.safetyandquality.gov.au/our-work/medication-safety/high-risk-medicines/apinchs-classification-high-risk-medicines\u003C/a>. ","[25] Australian Commission on Safety and Quality in Health Care. Action 4.15 High-risk medicines [Internet]. Canberra (AU): Australian Government; 2019 [cited 2024 Jul 15]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/medication-management-processes/action-415\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/medication-safety-standard/medication-management-processes/action-415\u003C/a>. ","[26] Australian Commission on Safety and Quality in Health Care. Recommendations for terminology, abbreviations and symbols used in medicines documentation [Internet]. Canberra (AU): Australian Government; 2016 Dec [cited 2024 Jul 15]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/migrated/Recommendations-for-terminology-abbreviations-and-symbols-used-in-medicines-December-2016.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/migrated/Recommendations-for-terminology-abbreviations-and-symbols-used-in-medicines-December-2016.pdf\u003C/a>.","[27] Queensland Government. Guideline for Medication Assistance. Residential Service Providers (Level 3 Services) [Internet]. Brisbane (AU): Queensland Government; 2021 Oct [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.hpw.qld.gov.au/__data/assets/pdf_file/0026/3779/guidelineformedicationassistance.pdf\" target=\"_blank\">https://www.hpw.qld.gov.au/__data/assets/pdf_file/0026/3779/guidelineformedicationassistance.pdf\u003C/a>.","[28] Australian Commission on Safety and Quality in Health Care. National Medication Management Plan [Internet]. Canberra (AU): Australian Government; 2019 [cited 2024 Jul 5]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/our-work/medication-safety/medication-reconciliation/national-medication-management-plan\" target=\"_blank\">https://www.safetyandquality.gov.au/our-work/medication-safety/medication-reconciliation/national-medication-management-plan\u003C/a>."],"guidelines":["65696b81-a9df-479a-ab11-f24f51ecbed5","05301d8d-58f9-4c5d-a720-2770d9ad423a","c18d7c36-978b-448e-bbc1-8e6eb6a66071","adea920b-c99c-47c0-a303-0f26d1c5c529","72ff7b39-80d1-46de-99c1-b5e5aa114d60"],"courseExtraDetail":{"resourceID":"115bb934-05e1-4e64-b81f-d06a28e1b2a2","targetAudience":"This module is designed for registered healthcare professionals who are responsible for handling medications within their scope of practice.","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. Ausmed accepts no liability for the performance and exercise of your work duties or professional skills.\u003C/p>\n \u003Cp>The Content does not constitute medical, health, wellness or nutritional advice nor consultation and should not at any time be considered a replacement for the services or advice of a qualified health professional engaging in the provision of evidence-based care within a specific context. The Content is general in nature and does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person, which are factors relevant to the correct diagnosis and treatment of any health condition. Ausmed expressly advises that you must not disregard, or advise others to disregard, medical advice or delay seeking it because of the Content.\u003C/p>\n \u003Cp>While Ausmed uses reasonable endeavours to ensure that all Content is complete and accurate at the time of publication we accept no responsibility for any error, omission or defects contained in the Content. 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Wherever possible, generic or non-proprietary names of medications or products have been used.\n\n","usage":"\u003Cp>You have the right to save and listen to the Content for your personal use only. You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. 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Available from: \u003Ca href=\"https://www.health.gov.au/topics/aged-care/providing-aged-care-services/working-in-aged-care/managing-infectious-diseases-in-aged-care\" target=\"_blank\">https://www.health.gov.au/topics/aged-care/providing-aged-care-services/working-in-aged-care/managing-infectious-diseases-in-aged-care\u003C/a>.","[2] Safer Care Victoria. Managing outbreaks in residential aged care Preparedness ‘health check’ [Internet]. Melbourne (AU): Victoria State Government; 2020 Apr [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.safercare.vic.gov.au/sites/default/files/2020-04/Guidance_Managing%20outbreaks%20in%20residential%20aged%20care.pdf\" target=\"_blank\">https://www.safercare.vic.gov.au/sites/default/files/2020-04/Guidance_Managing%20outbreaks%20in%20residential%20aged%20care.pdf\u003C/a>.","[3] Australian Aged Care Quality Agency. Review of infection control practices in residential aged care in Australia [Internet]. Canberra (AU): Australian Government; 2018 Apr [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/sites/default/files/media/report_on_review_of_infection_control_in_residential_aged_care_in_australia_april_2018.pdf\" target=\"_blank\">https://www.agedcarequality.gov.au/sites/default/files/media/report_on_review_of_infection_control_in_residential_aged_care_in_australia_april_2018.pdf\u003C/a>.","[4] Australian Institute of Health and Welfare. Older Australians [Internet]. Canberra (AU): Australian Government; 2023 Jun 28 [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.aihw.gov.au/reports/older-people/older-australians/contents/aged-care\" target=\"_blank\">https://www.aihw.gov.au/reports/older-people/older-australians/contents/aged-care\u003C/a>.","[5] Vally H. Why are older people more at risk of coronavirus?. The Conversation [Internet]. 2020 Mar 17 [cited 2023 Jun 16]. Available from: \u003Ca href=\"https://theconversation.com/why-are-older-people-more-at-risk-of-coronavirus-133770\" target=\"_blank\">https://theconversation.com/why-are-older-people-more-at-risk-of-coronavirus-133770\u003C/a>.","[6] Nursing Home Abuse Center. Infections [Internet]. Massachusetts (US): Nursing Home Abuse Center; 2021 Sep 29 [cited 2023 Jun 16]. Available from: \u003Ca href=\"https://www.nursinghomeabusecenter.com/nursing-home-injuries/infections/\" target=\"_blank\">https://www.nursinghomeabusecenter.com/nursing-home-injuries/infections/\u003C/a>.","[7] Clinical Excellence Commission. Infection prevention and control practice handbook [Internet]. Sydney (AU): New South Wales Government; 2020. Chapter 11, Outbreak Management. [cited 2023 Jun 16]. Available from: \u003Ca href=\"https://www.google.com/url?q=https://www.cec.health.nsw.gov.au/keep-patients-safe/infection-prevention-and-control/resources/handbook&sa=D&source=docs&ust=1727763461031814&usg=AOvVaw0cUL7LFLCnCkylAmiFj3Sg\" target=\"_blank\">https://www.google.com/url?q=https://www.cec.health.nsw.gov.au/keep-patients-safe/infection-prevention-and-control/resources/handbook&sa=D&source=docs&ust=1727763461031814&usg=AOvVaw0cUL7LFLCnCkylAmiFj3Sg\u003C/a>.","[8] Ausmed. Infectious Diseases: How Do You Break the Chain?. Ausmed [Internet]. 2023 Apr 5 [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.ausmed.com.au/cpd/articles/infectious-diseases/view\" target=\"_blank\">https://www.ausmed.com.au/cpd/articles/infectious-diseases/view\u003C/a>.","[9] World Health Organisation. Rights, roles and responsibilities of health workers, including key considerations for occupational safety and health [Internet]. Geneva (CH): WHO; 2020 [cited 2023 Jun 16]. Available from: \u003Ca href=\"https://www.google.com/url?q=https://www.who.int/docs/default-source/coronaviruse/who-rights-roles-respon-hw-covid-19.pdf?sfvrsn%3Dbcabd401_0&sa=D&source=docs&ust=1727763515348656&usg=AOvVaw31cmQHzL3Czalq_gAple8A\" target=\"_blank\">https://www.google.com/url?q=https://www.who.int/docs/default-source/coronaviruse/who-rights-roles-respon-hw-covid-19.pdf?sfvrsn%3Dbcabd401_0&sa=D&source=docs&ust=1727763515348656&usg=AOvVaw31cmQHzL3Czalq_gAple8A\u003C/a>.","[10] Healthdirect. Symptoms of COVID-19 and when to seek medical advice [Internet]. Canberra (AU): Australian Government; 2023 Jun [cited 2023 Jul 28]. Available from: \u003Ca href=\"https://www.healthdirect.gov.au/covid-19/symptoms-and-medical-advice\" target=\"_blank\">https://www.healthdirect.gov.au/covid-19/symptoms-and-medical-advice\u003C/a>.","[11] NSW Health. Viral gastroenteritis fact sheet [Internet]. Sydney (AU): New South Wales Government; 2022 Nov 8 [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.health.nsw.gov.au/Infectious/factsheets/Pages/viral-gastroenteritis.aspx\" target=\"_blank\">https://www.health.nsw.gov.au/Infectious/factsheets/Pages/viral-gastroenteritis.aspx\u003C/a>.","[12] Department of Health and Aged Care. COVID-19 outbreaks in Australian residential aged care facilities [Internet]. Canberra (AU): Australian Government; 2023 Apr 14 [cited 2023 Jul 28]. Available from: \u003Ca href=\"https://www.health.gov.au/sites/default/files/2023-04/covid-19-outbreaks-in-australian-residential-aged-care-facilities-14-april-2023.pdf\" target=\"_blank\">https://www.health.gov.au/sites/default/files/2023-04/covid-19-outbreaks-in-australian-residential-aged-care-facilities-14-april-2023.pdf\u003C/a>.","[13] Department of Health and Ageing. Gastro-Info Outbreak Coordinator’s Handbook [Internet]. Canberra (AU): Australian Government; 2011 Apr 8 [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.health.gov.au/resources/publications/outbreak-coordinators-handbook-gastroenteritis-kit-for-aged-care\" target=\"_blank\">https://www.health.gov.au/resources/publications/outbreak-coordinators-handbook-gastroenteritis-kit-for-aged-care\u003C/a>.","[14] Department of Health and Aged Care. Managing a COVID-19 outbreak in residential aged care [Internet]. Canberra (AU): Australian Government; 2023 Jun 30 [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.health.gov.au/topics/aged-care/advice-on-aged-care-during-covid-19/managing-a-covid-19-outbreak-in-residential-aged-care\" target=\"_blank\">https://www.health.gov.au/topics/aged-care/advice-on-aged-care-during-covid-19/managing-a-covid-19-outbreak-in-residential-aged-care\u003C/a>.","[15] Healthdirect. Notification of illness and disease [Internet]. Canberra (AU): Australian Government; 2021 Nov [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.healthdirect.gov.au/notification-of-illness-and-disease\" target=\"_blank\">https://www.healthdirect.gov.au/notification-of-illness-and-disease\u003C/a>.","[16] Health.vic. Infection control - standard and transmission-based precautions [Internet]. Melbourne (AU): Victoria State Government; 2021 Oct 24 [cited 2023 Jul 28]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/infectious-diseases/infection-control-standard-and-transmission-based-precautions\" target=\"_blank\">https://www.health.vic.gov.au/infectious-diseases/infection-control-standard-and-transmission-based-precautions\u003C/a>.","[17] SafeWork NSW. Personal protective equipment (PPE) [Internet]. Sydney (AU): New South Wales Government; 2020 [cited 2023 Jun 16]. Available from: \u003Ca href=\"https://www.safework.nsw.gov.au/safety-starts-here/physical-safety-at-work-the-basics/personal-protective-equipment-ppe\" target=\"_blank\">https://www.safework.nsw.gov.au/safety-starts-here/physical-safety-at-work-the-basics/personal-protective-equipment-ppe\u003C/a>.","[18] MedlinePlus. Personal protective equipment [Internet]. Maryland (US): U.S. Department of Health and Human Services; 2021 Oct 24 [cited 2023 Jun 16]. Available from: \u003Ca href=\"https://medlineplus.gov/ency/patientinstructions/000447.htm\" target=\"_blank\">https://medlineplus.gov/ency/patientinstructions/000447.htm\u003C/a>.","[19] Clinical Excellence Commission. PPE for combined contact, droplet and airborne precautions [video on the Internet]. Sydney (AU): New South Wales Government; 2020 Apr 7 [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.youtube.com/watch?v=tfITL694UAQ\" target=\"_blank\">https://www.youtube.com/watch?v=tfITL694UAQ\u003C/a>.","[20] Health.vic. Managing staff, visitors and outbreaks [Internet]. Melbourne (AU): Victoria State Government; 2023 Jun 19 [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/covid-19-infection-prevention-control-guidelines/ipc-control-strategies\" target=\"_blank\">https://www.health.vic.gov.au/covid-19-infection-prevention-control-guidelines/ipc-control-strategies\u003C/a>.","[21] Environment Protection Authority Victoria. Coronavirus (COVID-19): Disposing clinical waste [Internet]. Melbourne (AU): Victoria State Government; 2020 Aug [cited 2023 Jul 27]. Available from: \u003Ca href=\"https://www.dhhs.vic.gov.au/sites/default/files/documents/202008/Coronavirus%20COVID-19%20-%20Disposing%20Clinical%20Waste.pdf\" target=\"_blank\">https://www.dhhs.vic.gov.au/sites/default/files/documents/202008/Coronavirus%20COVID-19%20-%20Disposing%20Clinical%20Waste.pdf\u003C/a>.","[22] Prevention and control of infection in residential and community aged care. Australian Government [Internet]. ACT (AU); 2013 [cited 2023 Jun 20]. Available from: \u003Ca href=\"https://www.dss.gov.au/sites/default/files/documents/10_2014/d1034_pocket_book_d13-1522052.pdf\" target=\"_blank\">https://www.dss.gov.au/sites/default/files/documents/10_2014/d1034_pocket_book_d13-1522052.pdf\u003C/a>.","[23] Ausmed. Laundry and Infection Control in Aged Care. Ausmed [Internet]. 2021 Jul 5 [cited 2023 Jun 16]. Available from: \u003Ca href=\"https://www.ausmed.com.au/cpd/articles/laundry-infection-control-in-aged-care/view\" target=\"_blank\">https://www.ausmed.com.au/cpd/articles/laundry-infection-control-in-aged-care/view\u003C/a>.","[24] Critical Success Solutions. Outbreak Management Planning in Aged Care – from Aged Care Quality and Safety Commission [Internet]. Blaxland East (AU): Critical Success Solutions; 2021 Feb 26 [cited 2023 Jul 28]. Available from: \u003Ca href=\"https://criticalsuccesssolutions.com.au/outbreak-management-planning-in-aged-care-from-aged-care-quality-and-safety-commission/\" target=\"_blank\">https://criticalsuccesssolutions.com.au/outbreak-management-planning-in-aged-care-from-aged-care-quality-and-safety-commission/\u003C/a>.","[25] Aged Care Quality and Safety Commission. Outbreak management planning in aged care [Internet]. Canberra (AU): Australian Government; 2020 Nov [cited 2023 Jun 16]. Available from: [Link unavailable]","[26] Australian Commission on Safety and Quality in Health Care. The Aged Care Infection Prevention and Control Guide [Internet]. Australian Government; 2024 [cited 2024 Sep 30]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/2024-08/The-Aged-Care-Infection-Prevention-and-Control-Guide.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/2024-08/The-Aged-Care-Infection-Prevention-and-Control-Guide.pdf\u003C/a>."],"guidelines":["f8aa0c6d-0b4f-4c8b-abea-b150dba2ec17","b11123e3-09ad-4f1d-9619-98b8ef1c2458","8cb8ca3a-38a3-43d8-a6c0-2f76375a8e75","20e9f7c1-c88b-4530-98ef-4c44d857844d"],"courseExtraDetail":{"resourceID":"ef2d31bd-95a5-4754-8a64-baf55b2334be","topicText":["The importance of outbreak management in aged care\n","Common infectious outbreaks in aged care settings\n","Outbreak management plans\n","Roles and responsibilities during an outbreak\n","Early detection and surveillance of infectious diseases\n","Personal protective equipment (PPE)\n","Infection control cleaning, handling laundry and waste management\n","Isolation and quarantine protocols\n","Supporting clients and providing care during an outbreak\n"],"targetAudience":"Healthcare professionals, healthcare workers and ancillary staff working with older adults. ","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. Ausmed accepts no liability for the performance and exercise of your work duties or professional skills.\u003C/p>\n \u003Cp>The Content does not constitute medical, health, wellness or nutritional advice nor consultation and should not at any time be considered a replacement for the services or advice of a qualified health professional engaging in the provision of evidence-based care within a specific context. The Content is general in nature and does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person, which are factors relevant to the correct diagnosis and treatment of any health condition. Ausmed expressly advises that you must not disregard, or advise others to disregard, medical advice or delay seeking it because of the Content.\u003C/p>\n \u003Cp>While Ausmed uses reasonable endeavours to ensure that all Content is complete and accurate at the time of publication we accept no responsibility for any error, omission or defects contained in the Content. Ausmed does not warrant the accuracy of information provided by any third party and accepts no liability for any loss or damage which you may suffer in reliance on it.\u003C/p>","isANCCAccredited":false,"courseTemplate":1,"videoRecordingLocation":"Melbourne, Australia","peerReviewers":["1c76107a-8673-4d67-9c66-a0cb4975ef6e"],"isMandatoryTraining":true,"alternativeResourceLink":"","reasonForExpiry":"","actionStatus":"","metaData":{"isTrainingModule":true}}}},{"resourceID":"46aa4408-cc37-4776-95fd-58421698854f","title":"The NDIS Code of Conduct","activityType":"OnlineCourse","code":"AUSMOD053v1.0","min":24,"categories":["0e9c78c5-925b-4ae0-9640-870472ad9a91","1af627df-0b81-48bc-88fa-ee050e3dbfa2","4c047507-13f1-442d-960c-061579034faf","a29df85e-01a7-4d64-bfc6-456297399907"],"topics":["ea656c97-83d8-4c38-af7d-116c36e0cdb3","da8c28f9-49cc-4314-8fb3-6b4262acdee2"],"keywords":["National Disability Insurance Scheme (NDIS)","Disability"],"educatorNames":["Ausmed "],"aliasObject":{"alias":"the-ndis-code-of-conduct","resourceID":"46aa4408-cc37-4776-95fd-58421698854f","resourceType":"OnlineCourse","metaTitle":"The NDIS Code of Conduct","metaDescription":"The National Disability Insurance Scheme (NDIS) Code of Conduct is a set of standards designed to ensure the safe, respectful care of Australians living with disabilities. 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Available from: \u003Ca href=\"https://www.ausmed.com/learn/training-modules/mandatory-reporting\" target=\"_blank\">https://www.ausmed.com/learn/training-modules/mandatory-reporting\u003C/a>.","[5] Queensland State Government. Health Ombudsman Act 2013 [Internet]. 2013 [cited 2024 September 23]. Available from: \u003Ca href=\"https://www.legislation.qld.gov.au/view/html/inforce/current/act-2013-036\" target=\"_blank\">https://www.legislation.qld.gov.au/view/html/inforce/current/act-2013-036\u003C/a>.","[6] New South Wales State Government. NSW Legislation; Health Practitioner Regulation National Law (NSW) No 96A [Internet]. 2019 [cited 2024 September 23]. Available from: \u003Ca href=\"https://legislation.nsw.gov.au/view/html/inforce/current/act-2009-86a\" target=\"_blank\">https://legislation.nsw.gov.au/view/html/inforce/current/act-2009-86a\u003C/a>.","[7] Victorian State Government. Health Practitioner Regulation National Law (Victoria) Act 2009 , No. 79 of 2009 [Internet]. 2009 [cited 2024 September 23]. Available from: \u003Ca href=\"https://www.legislation.vic.gov.au/in-force/acts/health-practitioner-regulation-national-law-victoria-act-2009/006\" target=\"_blank\">https://www.legislation.vic.gov.au/in-force/acts/health-practitioner-regulation-national-law-victoria-act-2009/006\u003C/a>.","[8] ACT Government. ACT Legislation Register. Health Practitioner Regulation National Law (ACT.) [Internet]. 2019 [cited 2024 September 23]. Available from: \u003Ca href=\"https://www.legislation.act.gov.au/a/db_39269/\" target=\"_blank\">https://www.legislation.act.gov.au/a/db_39269/\u003C/a>.","[9] Northern Territory of Australia. Health Practitioner Regulation (National Uniform Legislation) Act [Internet]. 2016 [cited 2024 September 23]. Available from: \u003Ca href=\"https://parliament.nt.gov.au/__data/assets/pdf_file/0010/587854/Health-Practitioner-Regulation-National-Uniform-Legislation-Act-NT.pdf \" target=\"_blank\">https://parliament.nt.gov.au/__data/assets/pdf_file/0010/587854/Health-Practitioner-Regulation-National-Uniform-Legislation-Act-NT.pdf\u003C/a>.","[10] Tasmanian State Government, Tasmanian Legislation. Health Practitioner Regulation National Law (Tasmania) Act 2010 [Internet]. 2016 [cited 2024 September 23]. Available from: \u003Ca href=\"https://parliament.nt.gov.au/__data/assets/pdf_file/0010/587854/Health-Practitioner-Regulation-National-Uniform-Legislation-Act-NT.pdf \" target=\"_blank\">https://parliament.nt.gov.au/__data/assets/pdf_file/0010/587854/Health-Practitioner-Regulation-National-Uniform-Legislation-Act-NT.pdf\u003C/a>.","[11] Government of South Australia, Attorney-General’s Department. Health Practitioner Regulation National Law (South Australia) Act 2010 [Internet]. 2019 [cited 2024 September 23]. Available from: \u003Ca href=\"https://www.legislation.sa.gov.au/lz?path=%2FC%2FA%2FHealth+Practitioner+Regulation+National+Law+%28South+Australia%29+Act+2010\" target=\"_blank\">https://www.legislation.sa.gov.au/lz?path=%2FC%2FA%2FHealth+Practitioner+Regulation+National+Law+%28South+Australia%29+Act+2010\u003C/a>.","[12] Western Australia State Government. Health Practitioner Regulation National Law (WA) Amendment Act 2018 [Internet]. 2018 [cited 2024 September 23]. Available from:\u003Ca href=\"https://www.legislation.wa.gov.au/legislation/prod/filestore.nsf/FileURL/mrdoc_40825.pdf/$FILE/Health%20Practitioner%20Regulation%20National%20Law%20(WA)%20Amendment%20Act%202018%20-%20%5B00-00-04%5D.pdf?OpenElement\" target=\"_blank\">https://www.legislation.wa.gov.au/legislation/prod/filestore.nsf/FileURL/mrdoc_40825.pdf/$FILE/Health%20Practitioner%20Regulation%20National%20Law%20(WA)%20Amendment%20Act%202018%20-%20%5B00-00-04%5D.pdf?OpenElement\u003C/a>.","[13] Coronial Inquest into the Death of Dorothy Mavis Baum (2018), (SA) [Internet], date unknown [cited 2024 September 23]. 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Available from: \u003Ca href=\"https://carevision.com/managing-staff-communication-for-aged-care/\" target=\"_blank\">https://carevision.com/managing-staff-communication-for-aged-care/\u003C/a>.","[2] Australian Commission on Safety and Quality in Health Care. Communicating for Safety Standard [Internet]. Canberra (AU): Australian Government; 2019 [cited 2023 Jul 19]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/communicating-safety-standard\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/communicating-safety-standard\u003C/a>.","[3] Aged Care Quality and Safety Commission. Draft Standard 3 Care and Services. Guidance material for the strengthened Aged Care Quality Standards for review and discussion [Internet]. Canberra (AU): Australian Government; 2024 Jan [cited 2024 Mar 1]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/sites/default/files/media/guidance-material-for-the-strengthened-aged-care-quality-standards-standard-3.pdf\" target=\"_blank\">https://www.agedcarequality.gov.au/sites/default/files/media/guidance-material-for-the-strengthened-aged-care-quality-standards-standard-3.pdf\u003C/a>.","[4] National Institute on Aging. Talking With Your Older Patients [Internet]. Maryland (US): National Institutes of Health; 2023 Jan 25 [cited 2023 Jul 19]. Available from: \u003Ca href=\"https://www.nia.nih.gov/health/talking-your-older-patients\" target=\"_blank\">https://www.nia.nih.gov/health/talking-your-older-patients\u003C/a>.","[5] Brooks LA, Manias E, Bloomer MJ. Culturally sensitive communication in healthcare: A concept analysis. Collegian [Internet]. 2019 Jun [cited 2023 Jul 19];26(3):383-91. Available from: \u003Ca href=\"https://www.collegianjournal.com/article/S1322-7696(17)30315-3/pdf\" target=\"_blank\">https://www.collegianjournal.com/article/S1322-7696(17)30315-3/pdf\u003C/a>.","[6] Centre for Culture, Ethnicity & Health. Communicating via an interpreter [Internet]. Melbourne (AU): Centre for Culture, Ethnicity & Health; 2020 [cited 2023 Jul 19]. Available from: \u003Ca href=\"https://www.ceh.org.au/resource-hub/communicating-via-an-interpreter/\" target=\"_blank\">https://www.ceh.org.au/resource-hub/communicating-via-an-interpreter/\u003C/a>.","[7] Department of Health. Communicating with older people [Internet]. Melbourne (AU): Victoria State Government; 2024 Jul 17 [cited 2024 Sep 12]. Available from: \u003Ca href=\"https://www.google.com/url?q=https://www.health.vic.gov.au/older-people-in-hospital/assessment-communication-and-person-centred-practice/communicating-with-older-people&sa=D&source=docs&ust=1726107935270353&usg=AOvVaw3joUSqvnXT5YTXc49SbPo8\" target=\"_blank\">https://www.google.com/url?q=https://www.health.vic.gov.au/older-people-in-hospital/assessment-communication-and-person-centred-practice/communicating-with-older-people&sa=D&source=docs&ust=1726107935270353&usg=AOvVaw3joUSqvnXT5YTXc49SbPo8\u003C/a>.","[8] ConnectAbility Australia. The Role of Family Involvement in the Care of Seniors in Aged Care Facilities [Internet]. NSW (AU): ConnectAbility Australia; 2023 [cited 2023 Jul 19]. Available from: \u003Ca href=\"https://www.connectability.org.au/the-role-of-family-involvement-in-the-care-of-seniors-in-aged-care-facilities/\" target=\"_blank\">https://www.connectability.org.au/the-role-of-family-involvement-in-the-care-of-seniors-in-aged-care-facilities/\u003C/a>.","[9] Department of Health. Communication strategies [Internet]. Melbourne (AU): Victoria State Government; 2024 Aug 30 [cited 2024 Sep 12]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/dementia-friendly-environments/communication-strategies\" target=\"_blank\">https://www.health.vic.gov.au/dementia-friendly-environments/communication-strategies\u003C/a>.","[10] Australian Commission on Safety and Quality in Health Care. Communication at clinical handover [Internet]. Canberra (AU): Australian Government; 2018 [cited 2023 Aug 29]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/communicating-safety-standard/communication-clinical-handover\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/communicating-safety-standard/communication-clinical-handover\u003C/a>.","[11] Hunter New England Health. ISBAR revisited: Identifying and Solving BARriers to effective clinical handover [Internet]. Newcastle (AU): Australian Government; 2009 May [cited 2023 Aug 29]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/migrated/ISBAR-toolkit.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/migrated/ISBAR-toolkit.pdf\u003C/a>.","[12] Australian Commission on Safety and Quality in Health Care. Action 6.07. Clinical handover [Internet]. Canberra (AU): Australian Government; 2019 [cited 2023 Aug 29]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/communicating-safety-standard/communication-clinical-handover/action-607\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/communicating-safety-standard/communication-clinical-handover/action-607\u003C/a>.","[13] Allied Health Professions’ Office of Queensland. Guidelines for allied health assistants documenting in health records [Internet]. Brisbane (AU): Queensland Government; 2019 Dec [cited 2023 Aug 29]. Available from: \u003Ca href=\"https://www.health.qld.gov.au/__data/assets/pdf_file/0029/144866/ahadocguide.pdf\" target=\"_blank\">https://www.health.qld.gov.au/__data/assets/pdf_file/0029/144866/ahadocguide.pdf\u003C/a>."],"guidelines":["cfb175cb-7140-41d8-ba59-0e214d6ecee1","f7dfb34c-9cc8-4595-a4ad-d9832db89e0e","b7f388d7-2aea-41db-b68e-74456b15c300","c73fbc98-1798-4781-901a-d2842590fadf","aa32678f-fd5f-4fbe-8ef3-73213181f068","3409b504-387f-4000-a526-8ed31cbb2734","aa48ee4f-c2ce-4e86-881c-6bed3e9442dc","83d92386-6798-4525-920a-1c226d43a846","1543a695-4795-4fb1-bc58-b21a6c6ab6cd","30fefa68-d1b5-44c7-b2bc-cb2b58695681","a49cdc7e-fa28-4cf9-91fd-34d17125570a","11e4a37c-0331-4feb-81f3-e09e16395c4c","90cfc2e6-6cc1-4247-8b29-4b4965b031b1","b4400512-51f1-48c3-99ed-c7cc9790a3af","0013b87b-17f7-4434-9d82-5c0afa451469","adea920b-c99c-47c0-a303-0f26d1c5c529","ca88656c-b6c1-4deb-b2f1-9e3f3f2a84a0","afacf6ab-2c4b-4216-ab7b-444443d0895c"],"courseExtraDetail":{"resourceID":"5c8eb533-0a7d-48f4-a791-8e916194dadd","topicText":["Communicating with clients\n","Communicating with loved ones and carers\n","Communicating interprofessionally","Using ISOBAR during handover\n"],"targetAudience":"All healthcare staff working with older adults or in an aged care setting.","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. Ausmed accepts no liability for the performance and exercise of your work duties or professional skills.\u003C/p>\n \u003Cp>The Content does not constitute medical, health, wellness or nutritional advice nor consultation and should not at any time be considered a replacement for the services or advice of a qualified health professional engaging in the provision of evidence-based care within a specific context. The Content is general in nature and does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person, which are factors relevant to the correct diagnosis and treatment of any health condition. Ausmed expressly advises that you must not disregard, or advise others to disregard, medical advice or delay seeking it because of the Content.\u003C/p>\n \u003Cp>While Ausmed uses reasonable endeavours to ensure that all Content is complete and accurate at the time of publication we accept no responsibility for any error, omission or defects contained in the Content. Ausmed does not warrant the accuracy of information provided by any third party and accepts no liability for any loss or damage which you may suffer in reliance on it.\u003C/p>","isANCCAccredited":false,"courseTemplate":1,"videoRecordingLocation":"Melbourne, Australia","peerReviewers":["4673d3ac-d84d-4fa3-bfaf-6e370753d2b1"],"isMandatoryTraining":true,"alternativeResourceLink":"","reasonForExpiry":"","actionStatus":"","metaData":{"isTrainingModule":true}}}},{"resourceID":"f924f2db-cdb3-4e21-9af9-33bb02610110","title":"Customer Service","activityType":"OnlineCourse","code":"AUSMOD033v1.0","min":29,"categories":["0e9c78c5-925b-4ae0-9640-870472ad9a91","1af627df-0b81-48bc-88fa-ee050e3dbfa2","4c047507-13f1-442d-960c-061579034faf","a29df85e-01a7-4d64-bfc6-456297399907","eb44d997-54bb-4aeb-a2b7-09a9dc0b147a","f056f770-12c9-4288-ab03-14b6f05ce7b9"],"topics":["967f8195-b8cd-4ed8-8288-7d0fe9c7f62f","2e474730-b811-4c28-8d29-2b1b9fca6fd3","d64629bd-3a96-400f-a8e0-88afd3f21046","8d6be780-370f-43ec-a9f4-fd9ebe9ed383","1b9f2662-74c0-4116-85e6-c5d862dc5ac1","f7575745-f134-417e-8a52-8639364459f8","6ff98e29-4df6-4d0e-a803-59f5e42ed6bb","da8c28f9-49cc-4314-8fb3-6b4262acdee2","f2f4abba-4859-4da0-a65e-db693194ad4c","f4cbd380-64e6-4765-931d-54f185d5930d","92601469-c027-450b-84b9-95bda32d0ebf","540b7181-346b-4f11-9f20-91b69b2c22eb","ff860469-4f5f-4f33-bbae-91550cda37e0","ea656c97-83d8-4c38-af7d-116c36e0cdb3","942bad96-1e84-49dc-9fec-33c8413c3713","c592857d-daae-4c3a-b28f-f624098b21ca","7ec53d90-2f5a-4ed0-b5df-08fe06fa923a","d22e32d6-1e7d-4d7d-bfa7-92602f0699cf","e61bfdec-8c89-4a39-946f-132dae575fce"],"keywords":["Aged Care","Allied Health","Communication","Community Nursing","Complaints","Complaints Handling","Cultural Diversity","Disability","Enrolled Nurses","Home Care","Incident Management Systems","Leadership","Mandatory Training","National Disability Insurance Scheme (NDIS)","Patient Safety","Primary Health","Private Practice","Residential Aged Care","Telehealth"],"professions":["Physiotherapist","Chinese Medicine Practitioner","Nurse Practitioner","Other","Registered Nurse","Registered Midwife","Enrolled Nurse","Non-Practising","Occupational Therapist","Pharmacist","Other Profession","Osteopath","Community Care Worker","Health Care Worker","Personal Care Assistant (PCA)","Assistant in Nursing (AIN)","Direct Care Worker","Allied Health Assistant","Ward Assistant","Other Profession","Paramedic","Chiropractor","Psychologist"],"aliasObject":{"alias":"customer-service","resourceID":"f924f2db-cdb3-4e21-9af9-33bb02610110","resourceType":"OnlineCourse","metaTitle":"Customer Service in Healthcare | Ausmed Training Module","metaDescription":"Customer service in healthcare involves various tasks, ranging from providing lab results to ensuring comfort during a stay. Whether you're dealing with clients directly or supporting them behind the scenes, everyone is responsible for making sure patients and their families get top-quality care."},"createDate":"2023-11-21T02:27:14.000Z","updateDate":"2024-09-12T01:40:57.000Z","availableDate":"2024-09-11T14:00:00.000Z","expiryDate":"2026-11-29T13:00:00.000Z","ausmedGoals":["a918534f-ac0d-48d0-8958-8af7591d7e19","881746a4-c608-46ec-9f0c-3325a81aa3b2","51aa4879-3735-4a4e-b71f-57c8cc271cd8","200511bb-7619-4cd8-91ef-c2bfdd4426d1"],"bundles":["1abae61e-91eb-4813-81a1-22acf58c6691","33cce188-ee06-4ac8-a185-82c4efd472ba","ec442063-3982-4d27-9d56-a95774577e6b","68b02b19-a10d-478b-8e80-a92010c833b4"],"courseDetail":{"resourceID":"f924f2db-cdb3-4e21-9af9-33bb02610110","overview":"Customer service in healthcare involves various tasks, ranging from providing lab results to ensuring comfort during a stay. 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Wherever possible, generic or non-proprietary names of medications or products have been used.","usage":"\u003Cp>You have the right to save and listen to the Content for your personal use only. You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. You are not permitted to pass the Courses, Lectures/Videos off as your own intellectual property.\u003C/p>\n \u003Cp>Ausmed also advises that viewing of or listening to the Courses, Lectures/Videos outside of Ausmed’s complete framework for Courses, Lectures/Videos does not entitle the viewer to the approved CPD hours, which have may been allocated by Ausmed. All additional terms and conditions relevant to the use of this video education document can be found at the bottom of this page, or by clicking \u003Ca href=\"http://www.ausmed.com.au/general-company-information/terms-and-conditions\" target=\"_blank\"> here\u003C/a>. © 2022 Ausmed Education Pty Ltd.\u003C/p>","references":["[1] Zendesk. What is hospital customer service? [Internet]. San Francisco (US): Zendesk; 2022 [cited 2023 Aug 4]. Available from: \u003Ca href=\"https://www.zendesk.com/au/service/ticketing-system/hospital-customer-service/\" target=\"_blank\">https://www.zendesk.com/au/service/ticketing-system/hospital-customer-service/\u003C/a>.","[2] Chambers S. 10 Tips To Improve Customer Service Communication. Freshdesk blog [Internet]. 2021 Oct 6 [cited 2023 Aug 4]. Available from: \u003Ca href=\"https://www.freshworks.com/freshdesk/customer-support/customer-service-communication-tips-blog/\" target=\"_blank\">https://www.freshworks.com/freshdesk/customer-support/customer-service-communication-tips-blog/\u003C/a>.","[3] Australian Bureau of Statistics. Patient Experiences [Internet]. Canberra (AU): Australian Government; 2022 Nov 18 [cited 2023 Aug 4]. Available from: \u003Ca href=\"https://www.abs.gov.au/statistics/health/health-services/patient-experiences/2021-22\" target=\"_blank\">https://www.abs.gov.au/statistics/health/health-services/patient-experiences/2021-22\u003C/a>.","[4] Tsirtsakis A. Less than half of LGBTQI people feel accepted by healthcare providers. newsGP [Internet]. 2020 Nov 20 [cited 2023 Sep 4]. Available from: \u003Ca href=\"https://www1.racgp.org.au/newsgp/clinical/less-than-half-of-lgbtqi-people-feel-accepted-by-h\" target=\"_blank\">https://www1.racgp.org.au/newsgp/clinical/less-than-half-of-lgbtqi-people-feel-accepted-by-h\u003C/a>.","[5] Kinger T. How to Provide Outstanding Customer Service in Healthcare. Hiver [Internet]. 2023 Jul 6 [cited 2023 Aug 4]. Available from: \u003Ca href=\"https://hiverhq.com/blog/customer-service-healthcare\" target=\"_blank\">https://hiverhq.com/blog/customer-service-healthcare\u003C/a>.","[6] Business.gov.au. Communicate with customers [Internet]. Canberra (AU): Australian Government; 2023 Mar 7 [cited 2023 Aug 4]. Available from: \u003Ca href=\"https://business.gov.au/people/customers/communicate-with-customers\" target=\"_blank\">https://business.gov.au/people/customers/communicate-with-customers\u003C/a>.","[7] Cocoroco. Why does cultural diversity matter in customer support?. Cocoroco [Internet]. 2022 May 3 [cited 2023 Aug 4]. Available from: \u003Ca href=\"https://cocoroco.com/blog/companies/cultural-diversity-in-customer-support/\" target=\"_blank\">https://cocoroco.com/blog/companies/cultural-diversity-in-customer-support/\u003C/a>.","[8] Ausmed. How to Deal with Complaints in Healthcare. Ausmed [Internet]. 2020 Nov 30 [cited 2023 Aug 4]. Available from: \u003Ca href=\"https://www.ausmed.com.au/cpd/articles/complaints-in-healthcare/view\" target=\"_blank\">https://www.ausmed.com.au/cpd/articles/complaints-in-healthcare/view\u003C/a>.","[9] Aged Care Quality and Safety Commission. Better practice guide to complaints handling in aged care services [Internet]. Canberra (AU): Australian Government; 2021 Mar [cited 2023 Aug 4]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/sites/default/files/media/better_practice_guide_to_complaints_handling_in_aged_care_services_v4.pdf\" target=\"_blank\">https://www.agedcarequality.gov.au/sites/default/files/media/better_practice_guide_to_complaints_handling_in_aged_care_services_v4.pdf\u003C/a>."],"guidelines":["f8aa0c6d-0b4f-4c8b-abea-b150dba2ec17","f7dfb34c-9cc8-4595-a4ad-d9832db89e0e","97c84c86-96f6-440e-ad30-d5ed9c1a9492","cfb175cb-7140-41d8-ba59-0e214d6ecee1","9f13b24a-52ec-4f71-8b15-eeab995aa8ac","c656f066-2047-44e4-93b2-aeef51a4a0eb","6bd8b153-153b-488a-9be8-c364fd935f2c","b7f388d7-2aea-41db-b68e-74456b15c300","c73fbc98-1798-4781-901a-d2842590fadf","aa48ee4f-c2ce-4e86-881c-6bed3e9442dc","83d92386-6798-4525-920a-1c226d43a846","08dca312-44f5-4b59-ba28-e9da4f12c92e","1543a695-4795-4fb1-bc58-b21a6c6ab6cd","059bdc68-c907-4fc2-b066-fe9a5a4ed113","87db9b46-c14e-4be2-b81e-4a91cdfc113d","4cac8957-3b2a-4255-86f4-27f16bff93be"],"courseExtraDetail":{"resourceID":"f924f2db-cdb3-4e21-9af9-33bb02610110","topicText":["Fundamentals of providing customer service","Conflict resolution\n","Showing emotional intelligence\n","Feedback and complaints\n"],"targetAudience":"All healthcare workers, support workers, professionals and ancillary staff that are involved with patients and families. 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Ausmed does not warrant the accuracy of information provided by any third party and accepts no liability for any loss or damage which you may suffer in reliance on it.\u003C/p>","isANCCAccredited":false,"courseTemplate":1,"videoRecordingLocation":"Melbourne, Australia","peerReviewers":["4673d3ac-d84d-4fa3-bfaf-6e370753d2b1"],"isMandatoryTraining":true,"alternativeResourceLink":"","reasonForExpiry":"","actionStatus":"","metaData":{"isTrainingModule":true}}}},{"resourceID":"cf1b8671-5ef1-43e9-9cf0-7d63ee0da3c9","title":"Choking Management in Aged Care","activityType":"OnlineCourse","code":"AUSMOD030v1.0","min":20,"categories":["0e9c78c5-925b-4ae0-9640-870472ad9a91","9d2c64a9-cd8c-4ec4-8bf6-ec83b607d9ad","a29df85e-01a7-4d64-bfc6-456297399907","1af627df-0b81-48bc-88fa-ee050e3dbfa2"],"topics":["631049a1-3d46-4057-93b5-47b4f8be1340","78cf0a0f-ec90-4e51-bc8e-6f810c0e8ed4","f2f4abba-4859-4da0-a65e-db693194ad4c","f4cbd380-64e6-4765-931d-54f185d5930d","17c907a9-ca29-44cf-8e43-63a5a74b8bd0","d22e32d6-1e7d-4d7d-bfa7-92602f0699cf","ff860469-4f5f-4f33-bbae-91550cda37e0"],"keywords":["Ageing","Emergency","Enrolled Nurses","Home Care","Registered Nurse","Residential Aged Care","Mandatory Training"],"professions":["Nurse Practitioner","Other","Registered Nurse","Registered Midwife","Enrolled Nurse","Non-Practising","Other Profession","Community Care Worker","Health Care Worker","Personal Care Assistant (PCA)","Assistant in Nursing (AIN)","Direct Care Worker","Allied Health Assistant","Ward Assistant","Other Profession"],"educatorNames":["Ausmed "],"aliasObject":{"alias":"choking-management-in-aged-care","resourceID":"cf1b8671-5ef1-43e9-9cf0-7d63ee0da3c9","resourceType":"OnlineCourse","metaTitle":"Choking Management in Aged Care | Ausmed Training Module","metaDescription":"This Ausmed training module will equip you with useful resources to understand who is at an increased risk of choking, how to recognise the signs of choking, and the theory of performing first aid during a choking incident. \n"},"createDate":"2023-09-20T02:43:43.000Z","updateDate":"2024-09-30T02:30:58.000Z","availableDate":"2024-09-11T14:00:00.000Z","expiryDate":"2026-09-29T14:00:00.000Z","bundles":["68b02b19-a10d-478b-8e80-a92010c833b4","58f08239-cd03-47d9-8aff-a936f48db8fb","1abae61e-91eb-4813-81a1-22acf58c6691","33cce188-ee06-4ac8-a185-82c4efd472ba"],"courseDetail":{"courseEducators":[{"relationID":"1958b917-c8d1-434f-a6bb-4beb442aabfe","resourceID":"cf1b8671-5ef1-43e9-9cf0-7d63ee0da3c9","educatorID":"19d618b9-9e1b-421d-9b09-7ad56a48ba40","educatorModel":{"educatorID":"19d618b9-9e1b-421d-9b09-7ad56a48ba40","email":"ausmed.@ausmed.com.au","firstName":" ","lastName":"Ausmed","createDate":"2019-05-29T15:03:17.000Z","updateDate":"2024-10-28T01:59:23.000Z","alias":"ausmed-editorial-team","contactDetail":{"position":"Editorial Team","department":"","organisation":"","qualifications":"","photoURL":"https://ausmed-images.s3.amazonaws.com/ausmed.com/ausmed-educator/Ausmed-logo-square.jpg?stamp=1690771155383","country":"AUS","allowPost":true,"allowEmail":true,"allowTextMsg":true},"eventDetail":{"topics":["e6279e61-739d-4009-ac7c-2531b49a2425"],"biographyNames":["Default",""],"biographies":["Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. 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Available from: \u003Ca href=\"https://www.qld.gov.au/health/condition/accidents-injuries-and-poisonings/first-aid/choking\" target=\"_blank\">https://www.qld.gov.au/health/condition/accidents-injuries-and-poisonings/first-aid/choking\u003C/a>.\n","[2] Kahn A. What You Should Know About Choking. Healthine [Internet]. 2019 Sep 4 [cited 2023 Jun 28]. Available from: \u003Ca href=\"https://www.healthline.com/health/choking-adult-or-child-over-1-year\" target=\"_blank\">https://www.healthline.com/health/choking-adult-or-child-over-1-year\u003C/a>.","[3] Australian and New Zealand Committee on Resuscitation. Guideline 4 – Airway [Internet]. Melbourne (AU): ANZCOR; 2021 Apr [cited 2023 Jun 28]. Available from: \u003Ca href=\"https://www.anzcor.org/home/basic-life-support/guideline-4-airway/\" target=\"_blank\">https://www.anzcor.org/home/basic-life-support/guideline-4-airway/\u003C/a>.\n","[4] Headway. Hypoxic brain injury [Internet]. Nottingham (UK): Headway; 2018 [cited 2023 Jun 28]. Available from: \u003Ca href=\"https://www.headway.org.uk/media/2804/hypoxic-brain-injury-factsheet.pdf\" target=\"_blank\">https://www.headway.org.uk/media/2804/hypoxic-brain-injury-factsheet.pdf\u003C/a>.","[5] Better Health Channel. Choking [Internet]. Melbourne (AU): Victoria State Government; 2014 Aug 31 [cited 2023 Jun 28]. Available from: \u003Ca href=\"https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/choking\" target=\"_blank\">https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/choking\u003C/a>.","[6] Cichero JAY. Age-Related Changes to Eating and Swallowing Impact Frailty: Aspiration, Choking Risk, Modified Food Texture and Autonomy of Choice. Geriatrics (Basel) [Internet]. 2018 Oct 12 [cited 2023 Jun 28];3(4):69. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6371116/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6371116/\u003C/a>.","[7] Healthdirect. Dysphagia (difficulty swallowing) [Internet]. Canberra (AU): Australian Government; 2022 Aug [cited 2023 Jun 28]. Available from: \u003Ca href=\"https://www.healthdirect.gov.au/dysphagia\" target=\"_blank\">https://www.healthdirect.gov.au/dysphagia\u003C/a>.","[8] Department of Health. Swallowing [internet]. Melbourne (AU): Victoria State Government; 2024 Jul 17 [cited 2024 Sep 12]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/older-people-in-hospital/nutrition-and-swallowing-in-older-people/swallowing\" target=\"_blank\">https://www.health.vic.gov.au/older-people-in-hospital/nutrition-and-swallowing-in-older-people/swallowing\u003C/a>.","[9] Nursing Home Abuse Center. Choking in Nursing Homes [Internet]. Boston (US); Nursing Home Abuse Center; 2022 Jul 13 [cited 2023 Jun 28]. Available from: \u003Ca href=\"https://www.nursinghomeabusecenter.com/nursing-home-neglect/choking/\" target=\"_blank\">https://www.nursinghomeabusecenter.com/nursing-home-neglect/choking/\u003C/a>.","[10] Aged Care Quality and Safety Commission. Ensuring first aid capabilities to manage choking risk in residential aged care [Internet]. Canberra (AU): Australian Government; 2023 Feb 21 [cited 2023 Jun 28]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/news-centre/clinical-alerts/ensuring-first-aid-capabilities-manage-choking-risk-residential-aged-care\" target=\"_blank\">https://www.agedcarequality.gov.au/news-centre/clinical-alerts/ensuring-first-aid-capabilities-manage-choking-risk-residential-aged-care\u003C/a>.","[11] Wayne G. Airway Clearance Therapy & Coughing Nursing Care Plan. Nurseslabs [Internet]. 2023 Jul 31 [cited 2023 Aug 15]. Available from: \u003Ca href=\"https://nurseslabs.com/ineffective-airway-clearance/\" target=\"_blank\">https://nurseslabs.com/ineffective-airway-clearance/ \u003C/a>.","[12] Health.vic. Choking: Standardised care process [internet]. Melbourne (AU): Victoria State Government; 2022 Aug [cited 2023 Jun 28]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/sites/default/files/2022-12/choking-standardised-care-process.pdf\" target=\"_blank\">https://www.health.vic.gov.au/sites/default/files/2022-12/choking-standardised-care-process.pdf\u003C/a>.","[13] Wayne G. Airway Clearance Therapy & Coughing Nursing Care PlanAirway Clearance Therapy & Coughing Nursing Care Plan. Nurselabs [Internet]. 2023 Jul 31 [cited 2023 Aug 17]. Available from:\u003Ca href=\"https://nurseslabs.com/ineffective-airway-clearance/\" target=\"_blank\">https://nurseslabs.com/ineffective-airway-clearance/\u003C/a>.","[14] National Health Service. What should I do if someone is choking? [Internet]. London (UK): NHS; 2022 Sep 14 [cited 2023 Jun 30]. Available from: \u003Ca href=\"https://www.nhs.uk/common-health-questions/accidents-first-aid-and-treatments/what-should-i-do-if-someone-is-choking/\" target=\"_blank\">https://www.nhs.uk/common-health-questions/accidents-first-aid-and-treatments/what-should-i-do-if-someone-is-choking/\u003C/a>.\n","[15] Ausmed. Choking First Aid in Residential Aged Care. Ausmed [Internet]. 2021 Feb 10 [cited 2023 Jun 28]. 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Canberra (AU): Australian Government; 2023 Jul [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/2023-07/nhhi_implementation_guide_july_2023.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/2023-07/nhhi_implementation_guide_july_2023.pdf\u003C/a>.","[3] Vermeil T, Peters A, Kilpatrick C, Pires D, Allegranzi, B, Pittet D. Hand hygiene in hospitals: anatomy of a revolution. Journal of Hospital Infection [Internet]. 2018 Sep 17 [cited 2024 Aug 2];101(4):383-92. Available from: \u003Ca href=\"https://www.journalofhospitalinfection.com/article/S0195-6701(18)30482-1/abstract\" target=\"_blank\">https://www.journalofhospitalinfection.com/article/S0195-6701(18)30482-1/abstract\u003C/a>.","[4] Australian Commission on Safety and Quality in Health Care. What is hand hygiene? [Internet]. Canberra (AU): Australian Government; 2019 [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/our-work/infection-prevention-and-control/national-hand-hygiene-initiative/what-hand-hygiene\" target=\"_blank\">https://www.safetyandquality.gov.au/our-work/infection-prevention-and-control/national-hand-hygiene-initiative/what-hand-hygiene\u003C/a>.","[5] Healthdirect. Hand washing [Internet]. Canberra (AU): Australian Government; 2023 Dec [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.healthdirect.gov.au/hand-washing\" target=\"_blank\">https://www.healthdirect.gov.au/hand-washing\u003C/a>.","[6] Better Health Channel. Handwashing - Why it's important [Internet]. Melbourne (AU): Victoria State Government; 2021 May 25 [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/handwashing-why-its-important\" target=\"_blank\">https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/handwashing-why-its-important\u003C/a>.","[7] Australian Commission on Safety and Quality in Health Care. World Hand Hygiene Day [Internet]. Canberra (AU): Australian Government; 2023 [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/2024-04/x-whhd-2024-stats_0.jpg\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/2024-04/x-whhd-2024-stats_0.jpg\u003C/a>.","[8] Reuter MS. Nursing Assistant [Internet]. Eau Claire (USA): Chippewa Valley Technical College; 2022. Chapter 4.2, Chain of infection. [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://wtcs.pressbooks.pub/nurseassist/chapter/4-2-chain-of-infection/\" target=\"_blank\">https://wtcs.pressbooks.pub/nurseassist/chapter/4-2-chain-of-infection/\u003C/a>.","[9] Australian Commission on Safety and Quality in Health Care. Infection prevention and control workbook [Internet]. Canberra (AU): Australian Government; 2022 Dec [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/2022-12/d19-20469_infection_prevention_and_control_workbook_-_dec_2022_web_site_version_chapters_1_to_6_0.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/2022-12/d19-20469_infection_prevention_and_control_workbook_-_dec_2022_web_site_version_chapters_1_to_6_0.pdf\u003C/a>.","[10] Australian Commission on Safety and Quality in Health Care. 5 Moments for Hand Hygiene [Internet]. Canberra (AU): Australian Government; 2019 [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.mayoclinic.org/healthy-lifestyle/adult-health/in-depth/hand-washing/art-20046253\" target=\"_blank\">https://www.mayoclinic.org/healthy-lifestyle/adult-health/in-depth/hand-washing/art-20046253\u003C/a>.","[11] Mayo Clinic. Hand-washing: Do's and don'ts [Internet]. Rochester (USA): Mayo Clinic; 2021 Dec 10 [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.hha.org.au/hand-hygiene/alcohol-based-handrubs\" target=\"_blank\">https://www.hha.org.au/hand-hygiene/alcohol-based-handrubs\u003C/a>.","[12] Hand Hygiene Australia. Alcohol-based Handrubs [Internet]. Melbourne (AU): HHA; 2018 [cited 2024 Aug 6]. Available from: \u003Ca href=\"https://www.hha.org.au/hand-hygiene/alcohol-based-handrubs\" target=\"_blank\">https://www.hha.org.au/hand-hygiene/alcohol-based-handrubs\u003C/a>.","[13] World Health Organisation. How to Handrub? [Internet]. Geneva (CH): WHO; 2009 May [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://cdn.who.int/media/docs/default-source/patient-safety/how-to-handrub-poster.pdf?sfvrsn=9d2f6e89_11\" target=\"_blank\">https://cdn.who.int/media/docs/default-source/patient-safety/how-to-handrub-poster.pdf?sfvrsn=9d2f6e89_11\u003C/a>.","[14] World Health Organisation. How to Handwash? [Internet]. Geneva (CH): WHO; 2009 May [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://cdn.who.int/media/docs/default-source/patient-safety/how-to-handwash-poster.pdf?sfvrsn=7004a09d_7\" target=\"_blank\">https://cdn.who.int/media/docs/default-source/patient-safety/how-to-handwash-poster.pdf?sfvrsn=7004a09d_7\u003C/a>.","[15] Ernstmeyer K, Christman E. Nursing Skills [Internet]. 2nd edition. Eau Claire (USA): Chippewa Valley Technical College; 2023. Chapter 4, Aseptic Technique. [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK596727/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK596727/\u003C/a>.","[16] World Health Organisation. WHO best practices for injections and related procedures toolkit [Internet]. Geneva (CH): WHO; 2010 Jan 3 [cited 2024 Aug 2]. Available from: \u003Ca href=\"https://www.who.int/publications/i/item/9789241599252\" target=\"_blank\">https://www.who.int/publications/i/item/9789241599252\u003C/a>.","[17] Higgins CL, Palmer AM, Cahill JL, Nixon RL. Occupational skin disease among Australian healthcare workers: a retrospective analysis from an occupational dermatology clinic, 1993–2014. Contact Dermatitis [Internet]. 2016 [cited 2024 Aug 6];75:213-22. Available from: \u003Ca href=\"https://skinhealthinstitute.org.au/wp-content/uploads/2023/06/Healthcare-workers-Higgins_et_al-2016-Contact_Dermatitis.pdf\" target=\"_blank\">https://skinhealthinstitute.org.au/wp-content/uploads/2023/06/Healthcare-workers-Higgins_et_al-2016-Contact_Dermatitis.pdf\u003C/a>. doi: 10.1111/cod.12616","[18] Wu B. Skin problems in healthcare personnel [Internet]. Hamilton (NZ): DermNet; 2021 Apr [cited 2024 Aug 6];75:213-22. Available from: \u003Ca href=\"https://dermnetnz.org/topics/occupational-skin-disorders-in-medical-and-nursing-personnel\" target=\"_blank\">https://dermnetnz.org/topics/occupational-skin-disorders-in-medical-and-nursing-personnel\u003C/a>.","[19] Hand Hygiene Australia. Hand Care Issues [Internet]. Melbourne (AU): HHA; 2018 [cited 2024 Aug 6]. Available from: \u003Ca href=\"https://www.hha.org.au/hand-hygiene/what-is-hand-hygiene/hand-care-issues\" target=\"_blank\">https://www.hha.org.au/hand-hygiene/what-is-hand-hygiene/hand-care-issues\u003C/a>."],"guidelines":["f8aa0c6d-0b4f-4c8b-abea-b150dba2ec17","dcaed7e0-6d01-4740-9a68-e3ad3719e49d","22cf905c-e31d-4b7e-99eb-4fd3630f15c2","72ff7b39-80d1-46de-99c1-b5e5aa114d60","40a58630-3c02-4196-89c7-15b794b961e1","b11123e3-09ad-4f1d-9619-98b8ef1c2458","3bd25140-fee3-4fcf-936d-e224c53b1cb5","8cb8ca3a-38a3-43d8-a6c0-2f76375a8e75","20e9f7c1-c88b-4530-98ef-4c44d857844d","05301d8d-58f9-4c5d-a720-2770d9ad423a"],"courseExtraDetail":{"resourceID":"2b62bc59-4669-481d-8d97-dc0d16f1c7ff","targetAudience":"All staff members in any healthcare setting.\n\n","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. 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Wherever possible, generic or non-proprietary names of medications or products have been used.\n\n","usage":"\u003Cp>You have the right to save and listen to the Content for your personal use only. You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. 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Available from: \u003Ca href=\"https://www.health.vic.gov.au/dementia-friendly-environments/sexuality\" target=\"_blank\">https://www.health.vic.gov.au/dementia-friendly-environments/sexuality\u003C/a>.","[2] Miley A. Maintaining social connections as we age. The Other Paper [Internet]. 2019 Dec 6 [cited 2024 May 27]. Available from: \u003Ca href=\"https://www.vtcng.com/otherpapersbvt/opinion/opinion_columns/maintaining-social-connections-as-we-age/article_7fffde95-dc33-5a14-9633-02a8c4cf7028.html\" target=\"_blank\">https://www.vtcng.com/otherpapersbvt/opinion/opinion_columns/maintaining-social-connections-as-we-age/article_7fffde95-dc33-5a14-9633-02a8c4cf7028.html\u003C/a>.","[3] Bauer M, Fetherstonhaugh D. Sexuality and people in residential aged care facilities: A guide for partners and families [Internet]. Melbourne (AU): Dementia Collaborative Research Centre, Dementia Collaborative Research Centre, Queensland University of Technology; 2016 [cited 2024 May 27]. Available from: \u003Ca href=\"https://www.latrobe.edu.au/__data/assets/pdf_file/0009/746712/Sexuality-and-people-in-residential-aged-care.pdf\" target=\"_blank\">https://www.latrobe.edu.au/__data/assets/pdf_file/0009/746712/Sexuality-and-people-in-residential-aged-care.pdf\u003C/a>.","[4] Ausmed. Intimacy and Sexuality in Aged Care. Ausmed [Internet]. 2024 Apr 8 [cited 2024 May 27]. Available from: \u003Ca href=\"https://www.ausmed.com.au/learn/articles/intimacy-and-sexuality-in-aged-care\" target=\"_blank\">https://www.ausmed.com.au/learn/articles/intimacy-and-sexuality-in-aged-care\u003C/a>.","[5] palliAGED. Intimacy and Sexuality - Synthesis [Internet]. Adelaide (AU): palliAGED; 2024 Jan 29 [cited 2024 May 27]. Available from: \u003Ca href=\"https://www.palliaged.com.au/Evidence-Centre/Evidence-Summaries/Intimacy-and-Sexuality/Intimacy-and-Sexuality-Synthesis\" target=\"_blank\">https://www.palliaged.com.au/Evidence-Centre/Evidence-Summaries/Intimacy-and-Sexuality/Intimacy-and-Sexuality-Synthesis\u003C/a>.","[6] LeWine HE. Oxytocin: The love hormone. Harvard Health Blog [Internet]. 2023 Jun 13 [cited 2024 Jul 16]. Available from: \u003Ca href=\"https://www.health.harvard.edu/mind-and-mood/oxytocin-the-love-hormone\" target=\"_blank\">https://www.health.harvard.edu/mind-and-mood/oxytocin-the-love-hormone\u003C/a>.","[7] National Seniors Australia. Aged care and sexual intimacy – when the door shuts on getting together. National Seniors Australia news [Internet]. 2023 Feb 2 [cited 2024 May 27]. Available from: \u003Ca href=\"https://nationalseniors.com.au/news/health/aged-care-and-sexual-intimacy\" target=\"_blank\">https://nationalseniors.com.au/news/health/aged-care-and-sexual-intimacy\u003C/a>.","[8] Department of Health and Aged Care. The strengthened aged care quality standards: Final draft [Internet]. Canberra (AU): Australian Government. 2023 Dec. [cited 2024 Jul 10]. Available from: \u003Ca href=\"https://www.health.gov.au/sites/default/files/2023-12/the-strengthened-aged-care-quality-standards-final-draft-november-2023.pdf\" target=\"_blank\">https://www.health.gov.au/sites/default/files/2023-12/the-strengthened-aged-care-quality-standards-final-draft-november-2023.pdf\u003C/a>.","[9] National Institute on Aging. Bathing, Dressing, and Grooming: Alzheimer's Caregiving Tips [Internet]. Maryland (USA): National Institutes of Health; 2017 May 18 [cited 2024 May 27]. Available from: \u003Ca href=\"https://www.nia.nih.gov/health/alzheimers-caregiving/alzheimers-caregiving-bathing-dressing-and-grooming\" target=\"_blank\">https://www.nia.nih.gov/health/alzheimers-caregiving/alzheimers-caregiving-bathing-dressing-and-grooming\u003C/a>.","[10] Homestyle Aged Care. The Importance of Self Care in the Elderly. Homestyle Aged Care [Internet]. 2022 Mar 30 [cited 2024 May 27]. Available from: \u003Ca href=\"https://homestyleagedcare.com.au/2022/03/the-importance-of-personal-care-for-the-elderly/\" target=\"_blank\">https://homestyleagedcare.com.au/2022/03/the-importance-of-personal-care-for-the-elderly/\u003C/a>.","[11] Sexual Medicine Society of North America. The Sex-Positivity Movement: What it Means to Be Sex-Positive [Internet]. Burnsville (USA): 2021 [cited 2024 Jul 16]. Available from: \u003Ca href=\"https://www.smsna.org/patients/did-you-know/the-sex-positivity-movement-what-it-means-to-be-sex-positive\" target=\"_blank\">https://www.smsna.org/patients/did-you-know/the-sex-positivity-movement-what-it-means-to-be-sex-positive\u003C/a>.","[12] Aged Care Quality and Safety Commission. Unlawful sexual contact or inappropriate sexual conduct [Internet]. Canberra (AU): Australian Government; 2022 [cited 2024 May 27]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/providers/serious-incident-response-scheme/reportable-incidents/unlawful-sexual-contact-or-inappropriate-sexual-conduct?info_about=8487&working_in=8489\" target=\"_blank\">https://www.agedcarequality.gov.au/providers/serious-incident-response-scheme/reportable-incidents/unlawful-sexual-contact-or-inappropriate-sexual-conduct?info_about=8487&working_in=8489\u003C/a>.","[13] Australian Institute of Health and Welfare. Dementia in Australia [Internet]. 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Acute vs Chronic Pain [Internet]. Sydney (AU): New South Wales Government; 2021 Aug 23 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.slhd.nsw.gov.au/rpa/PainMgmt/pains_acute.html\" target=\"_blank\">https://www.slhd.nsw.gov.au/rpa/PainMgmt/pains_acute.html\u003C/a>.","[3] The Australian Pain Society. For Aged Care Staff & Health Professionals: Fact Sheet 1 Understanding Pain [Internet]. Sydney (AU): APS; 2022 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3c_Fact1_Staff-_Understanding_Pain.pdf\" target=\"_blank\">https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3c_Fact1_Staff-_Understanding_Pain.pdf\u003C/a>.","[4] Cosio D. The Perseverance Loop: The Psychology of Pain and Factors in Pain Perception. Practical Management of Pain [Internet]. 2020 Feb 4 [cited 2024 May 13];20(1). Available from:\u003Ca href=\"https://www.medcentral.com/behavioral-mental/cbt/perseverance-loop-psychology-pain-factors-pain-perception\" target=\"_blank\">https://www.medcentral.com/behavioral-mental/cbt/perseverance-loop-psychology-pain-factors-pain-perception\u003C/a>.","[5] The Australian Pain Society. For Care Workers: Fact Sheet 1 Pain and Older People in Residential Care Facilities [Internet]. Sydney (AU): APS; 2022 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3i_Fact_1_PCA-_Pain_and_Older_People_Residential.pdf\" target=\"_blank\">https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3i_Fact_1_PCA-_Pain_and_Older_People_Residential.pdf\u003C/a>.","[6] Aged Care Quality and Safety Commission. Draft Provider Guidance Standard 5 [Internet]. Canberra (AU): Australian Government; 2024 Feb 6 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/resource-library/draft-provider-guidance-standard-5\" target=\"_blank\">https://www.agedcarequality.gov.au/resource-library/draft-provider-guidance-standard-5\u003C/a>.","[7] Department of Health. Identifying pain [Internet]. Melbourne (AU): Victoria State Government; 2024 Jan 23 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/patient-care/identifying-pain\" target=\"_blank\">https://www.health.vic.gov.au/patient-care/identifying-pain\u003C/a>.","[8] The Australian Pain Society. For Care Workers: Fact Sheet 2 Assessing Pain [Internet]. Sydney (AU): APS; 2021 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3j_Fact2_PCA-_Assessing_Pain.pdf\" target=\"_blank\">https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3j_Fact2_PCA-_Assessing_Pain.pdf\u003C/a>.","[9] Department of Health. Pain: Standardised care process [Internet]. Melbourne (AU): Victoria State Government; 2023 Apr [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/sites/default/files/2023-11/standardised-care-pain.pdf\" target=\"_blank\">https://www.health.vic.gov.au/sites/default/files/2023-11/standardised-care-pain.pdf\u003C/a>.","[10] Fuchs-Lacelle S, Hadjistavropoulos T. Pain Assessment Checklist for Seniors with Limited Ability to Communicate (PACSLAC) [Internet]. [place unknown]: GeroCentral; 2013 [cited 2024 May 13]. Available from: \u003Ca href=\"https://gerocentral.org/wp-content/uploads/2013/12/Pain-Assessment-Checklist-for-Seniors-with-Limited-Ability-to-Communicate-PASLAC.pdf\" target=\"_blank\">https://gerocentral.org/wp-content/uploads/2013/12/Pain-Assessment-Checklist-for-Seniors-with-Limited-Ability-to-Communicate-PASLAC.pdf\u003C/a>.","[11] The Australian Pain Society. For Care Workers: Fact Sheet 1 Pain and Older People in Residential Care Facilities [Internet]. Sydney (AU): APS; 2022 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3i_Fact_1_PCA-_Pain_and_Older_People_Residential.pdf\" target=\"_blank\">https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3i_Fact_1_PCA-_Pain_and_Older_People_Residential.pdf\u003C/a>.","[12] Department of Health. Wong Baker FACES Pain rating scale [Internet]. Canberra (AU): Australian Government; 2013 Jan 21 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www1.health.gov.au/internet/publications/publishing.nsf/Content/triageqrg~triageqrg-pain~triageqrg-wong\" target=\"_blank\">https://www1.health.gov.au/internet/publications/publishing.nsf/Content/triageqrg~triageqrg-pain~triageqrg-wong\u003C/a>.","[13] Healthline. What is a pain scale, and how is it used? [Internet]. Healthline; 2023 [cited 2024 Jun 7]. Available from: \u003Ca href=\"https://www.healthline.com/health/pain-scale#:~:text=This%20pain%20scale%20is%20most,treatment%2C%20or%20periodically%20after%20treatment\" target=\"_blank\">https://www.healthline.com/health/pain-scale#:~:text=This%20pain%20scale%20is%20most,treatment%2C%20or%20periodically%20after%20treatment\u003C/a>.","[14] Dydyk AM, Grandhe S. Pain Assessment. StatPearls [Internet]. 2023 Jan 29 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK556098/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK556098/\u003C/a>.","[15] The Australian Pain Society. For Care Workers: Fact Sheet 4 Pain Management with Medicine [Internet]. Sydney (AU): APS; 2021 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3l_Fact4_PCA-_Pain_Management_with_Medicine.pdf\" target=\"_blank\">https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3l_Fact4_PCA-_Pain_Management_with_Medicine.pdf\u003C/a>.","[16] The Australian Pain Society. For Care Workers: Fact Sheet 3 Pain Management without Medicine [Internet]. Sydney (AU): APS; 2022 [cited 2024 May 13]. Available from: \u003Ca href=\"https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3k_Fact3_PCA-_Pain_Management_without_Medicine.pdf\" target=\"_blank\">https://www.apsoc.org.au/PDF/Publications/PMG2Toolkit/3k_Fact3_PCA-_Pain_Management_without_Medicine.pdf\u003C/a>.","[17] The Australian Pain Society. For Care Workers: Fact Sheet 5 Tips for reassuring residents about their pain [Internet]. Sydney (AU): APS; 2022 [cited 2024 May 13]. 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Available from: \u003Ca href=\"https://www.mentalhealthcommission.gov.au/lived-experience/contributing-lives,-thriving-communities/reducing-restrictive-practices\" target=\"_blank\">https://www.mentalhealthcommission.gov.au/lived-experience/contributing-lives,-thriving-communities/reducing-restrictive-practices\u003C/a>.","[3] Royal College of Nursing. Let’s talk about restraint - rights, risks and responsibility [Internet]. UK: London [2008; cited 2023 Jun 15]. Available from: \u003Ca href=\"https://restraintreductionnetwork.org/wp-content/uploads/2016/11/Lets-talk-about-restraint.pdf\" target=\"_blank\">https://restraintreductionnetwork.org/wp-content/uploads/2016/11/Lets-talk-about-restraint.pdf\u003C/a>.","[4] Australian Commission on Safety and Quality in Healthcare. Action 5.35 Minimising restrictive practices: restraint [Internet]. ACT: Canberra [date unknown; cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/comprehensive-care-standard/minimising-patient-harm/action-535\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/comprehensive-care-standard/minimising-patient-harm/action-535\u003C/a>.","[5] Nursing and Midwifery Board (AHPRA). Professional Standards [Internet]. ACT: Canberra [2016; cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.nursingmidwiferyboard.gov.au/codes-guidelines-statements/professional-standards.aspx\" target=\"_blank\">https://www.nursingmidwiferyboard.gov.au/codes-guidelines-statements/professional-standards.aspx\u003C/a>.","[6] Department of Health. Restrictive interventions - bodily restraint and seclusion [Internet]. VIC: Victoria [date unknown, cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/practice-and-service-quality/restrictive-interventions-bodily-restraint-and-seclusion\" target=\"_blank\">https://www.health.vic.gov.au/practice-and-service-quality/restrictive-interventions-bodily-restraint-and-seclusion\u003C/a>.","[7] Victorian Government. Mental Health and Wellbeing Act Handbook: Restrictive Interventions [Internet]. Victoria: Victorian Government; [cited 2024 Jul 15]. Available from: \u003Ca href=\"https://www.google.com/url?q=https://www.health.vic.gov.au/mental-health-and-wellbeing-act-handbook/treatments-and-interventions/restrictive-interventions&sa=D&source=docs&ust=1721173606190215&usg=AOvVaw1zuiJYa-4OzYoGJBwBWN8k\" target=\"_blank\">https://www.google.com/url?q=https://www.health.vic.gov.au/mental-health-and-wellbeing-act-handbook/treatments-and-interventions/restrictive-interventions&sa=D&source=docs&ust=1721173606190215&usg=AOvVaw1zuiJYa-4OzYoGJBwBWN8k\u003C/a>.","[8] Department of Health. Reducing restrictive interventions [Internet]. VIC: Victoria [date unknown; cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/practice-and-service-quality/reducing-restrictive-interventions\" target=\"_blank\">https://www.health.vic.gov.au/practice-and-service-quality/reducing-restrictive-interventions\u003C/a>.","[9] NDIS Quality and Safeguards Commission. Regulated restrictive practices [Internet]. VIC: NDIS [date unknown, cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.ndiscommission.gov.au/regulated-restrictive-practices#:~:text=If%20a%20restrictive%20practice%20is,of%20the%20person%20or%20others\" target=\"_blank\">https://www.ndiscommission.gov.au/regulated-restrictive-practices#:~:text=If%20a%20restrictive%20practice%20is,of%20the%20person%20or%20others\u003C/a>.","[10] NDIS Quality and Safeguards Commission. Regulated restrictive practices guide - chemical restraint, environmental restraint, mechanical restraint, physical restraint, seclusion [Internet]. VIC: NDIS, 2020 [cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.ndiscommission.gov.au/sites/default/files/2022-02/regulated-restrictive-practice-guide-rrp-20200.pdf\" target=\"_blank\">https://www.ndiscommission.gov.au/sites/default/files/2022-02/regulated-restrictive-practice-guide-rrp-20200.pdf\u003C/a>.","[11] NDIS Quality and Safeguards Commission. Unauthorised use of restrictive practices Questions and answers [Internet]. VIC: NDIS [date unknown, cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.ndiscommission.gov.au/sites/default/files/2022-02/unauthorised-use-restrictive-practices-questions-and-answers.pdf\" target=\"_blank\">https://www.ndiscommission.gov.au/sites/default/files/2022-02/unauthorised-use-restrictive-practices-questions-and-answers.pdf\u003C/a>.","[12] ACT Government. Mental Health Treatment and Care Under the Act: Confinement, Restraint, Seclusion, and Forcible Giving of Medication [Internet]. Canberra: ACT Government; [cited 2024 Jul 15]. Available from: \u003Ca href=\"https://www.google.com/url?q=https://www.act.gov.au/health/providing-health-care-in-the-act/treatment-and-clinical-information/mental-health-treatment-and-care-under-the-act/confinement-restraint-seclusion-and-forcible-giving-of-medication&sa=D&source=docs&ust=1721173606191443&usg=AOvVaw0H_8AIp2Hrj_uPqmDRpgya\" target=\"_blank\">https://www.google.com/url?q=https://www.act.gov.au/health/providing-health-care-in-the-act/treatment-and-clinical-information/mental-health-treatment-and-care-under-the-act/confinement-restraint-seclusion-and-forcible-giving-of-medication&sa=D&source=docs&ust=1721173606191443&usg=AOvVaw0H_8AIp2Hrj_uPqmDRpgya\u003C/a>.","[13] SA Health. Minimising Restrictive Practices in Health Care [Internet]. Adelaide: SA Health; [cited 2024 Jul 15]. Available from: \u003Ca href=\"https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/clinical+resources/clinical+programs+and+practice+guidelines/safety+and+wellbeing/minimising+restrictive+practices+in+health+care\" target=\"_blank\">https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/clinical+resources/clinical+programs+and+practice+guidelines/safety+and+wellbeing/minimising+restrictive+practices+in+health+care\u003C/a>.","[14] Department of Education. Prevention and De-escalation of Risk Behaviour [Internet]. QLD: Queensland Government [date unknown, cited 2023 Jun 15]. Available from: \u003Ca href=\"https://behaviour.education.qld.gov.au/supportingStudentBehaviour/PositiveBehaviourforLearning/Documents/prevention-de-escalation-risk-behaviour-fact-sheet.pdf \" target=\"_blank\">https://behaviour.education.qld.gov.au/supportingStudentBehaviour/PositiveBehaviourforLearning/Documents/prevention-de-escalation-risk-behaviour-fact-sheet.pdf \u003C/a>.","[15] Department of Health. Framework for reducing restrictive interventions [Internet]. VIC: Victoria [date unknown, cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/practice-and-service-quality/framework-for-reducing-restrictive-interventions\" target=\"_blank\">https://www.health.vic.gov.au/practice-and-service-quality/framework-for-reducing-restrictive-interventions\u003C/a>.","[16] Department of Health. Providing a safe environment for all - Framework for reducing restrictive interventions [Internet]. VIC: Victoria, 2013 [cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/sites/default/files/migrated/files/collections/research-and-reports/f/framework-for-reducing-restrictive-interventions-final---pdf.pdf\" target=\"_blank\">https://www.health.vic.gov.au/sites/default/files/migrated/files/collections/research-and-reports/f/framework-for-reducing-restrictive-interventions-final---pdf.pdf\u003C/a>.","[17] Government of South Australia. Restrictive Practices in Health Care [Internet]. SA: SA Health [date unknown, updated 2022 May 09] [cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/clinical+resources/clinical+programs+and+practice+guidelines/safety+and+wellbeing/restrictive+practices+in+health+care/restrictive+practices+in+health+care\" target=\"_blank\">https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/clinical+resources/clinical+programs+and+practice+guidelines/safety+and+wellbeing/restrictive+practices+in+health+care/restrictive+practices+in+health+care\u003C/a>.","[18] Government of Western Australia. Restraint Minimisation Policy [Internet]. WA: WA Country Health Service [date unknown, reviewed 2020 May] [cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.wacountry.health.wa.gov.au/~/media/WACHS/Documents/About-us/Policies/Restraint-Minimisation-Policy.pdf?thn=0\" target=\"_blank\">https://www.wacountry.health.wa.gov.au/~/media/WACHS/Documents/About-us/Policies/Restraint-Minimisation-Policy.pdf?thn=0\u003C/a>.","[19] Health South Eastern Sydney Local Health District. Restrictive practices with adult patients [Internet]. NSW: Health South Eastern Sydney Local Health District; July 2021 [cited 2023 Jun 15]. Available from: \u003Ca href=\"https://www.seslhd.health.nsw.gov.au/sites/default/files/documents/SESLHDPR%20483%20-%20Restrictive%20Practices%20with%20adult%20patients_1.pdf\" target=\"_blank\">https://www.seslhd.health.nsw.gov.au/sites/default/files/documents/SESLHDPR%20483%20-%20Restrictive%20Practices%20with%20adult%20patients_1.pdf\u003C/a>.","[20] The public advocate. Restrictive practices in health settings [Internet]. QLD: The public advocate [date unknown; cited 2023 Jun 15]. 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By learning how to perform basic cleaning and domestic tasks, as well as implementing infection control measures, you will be able to improve your clients' quality of life and help them stay in their own homes for longer.","status":"Published","outcomes":["Understand the importance of basic cleaning and domestic tasks.","Implement fundamental infection control considerations for environmental cleaning and laundry.","Know how to perform basic cleaning and domestic assistance tasks."],"reviewDate":"2025-04-30T14:00:00.000Z","publishDate":"2023-07-30T14:00:00.000Z","recordDate":"2023-07-13T14:00:00.000Z","version":1,"coverImageURL":"https://ausmed-images.s3.ap-southeast-2.amazonaws.com/ausmed.com/ausmed-modules/AUSMOD028v1.0/AUSMOD028_00v1.0_2024.jpg","disclosure":"No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.","usage":"\u003Cp>You have the right to save and listen to the Content for your personal use only. You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. You are not permitted to pass the Courses, Lectures/Videos off as your own intellectual property.\u003C/p>\n \u003Cp>Ausmed also advises that viewing of or listening to the Courses, Lectures/Videos outside of Ausmed’s complete framework for Courses, Lectures/Videos does not entitle the viewer to the approved CPD hours, which have may been allocated by Ausmed. All additional terms and conditions relevant to the use of this video education document can be found at the bottom of this page, or by clicking \u003Ca href=\"http://www.ausmed.com.au/general-company-information/terms-and-conditions\" target=\"_blank\"> here\u003C/a>. © 2022 Ausmed Education Pty Ltd.\u003C/p>","references":["[1] Better Health Channel. Living at home as you get older [Internet]. Melbourne (AU): Victoria State Government; 2015 Oct 15 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.betterhealth.vic.gov.au/health/ServicesAndSupport/living-at-home-as-you-get-older\" target=\"_blank\">https://www.betterhealth.vic.gov.au/health/ServicesAndSupport/living-at-home-as-you-get-older\u003C/a>.","[2] Aged Care Guide. Personal care and domestic assistance [Internet]. Adelaide (AU): DPS; 2023 Jan 13 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.agedcareguide.com.au/information/personal-care-and-domestic-assistance\" target=\"_blank\">https://www.agedcareguide.com.au/information/personal-care-and-domestic-assistance\u003C/a>.","[3] My Aged Care. Help at home [Internet]. Canberra (AU): Australian Government; date unknown [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.myagedcare.gov.au/help-at-home\" target=\"_blank\">https://www.myagedcare.gov.au/help-at-home\u003C/a>.","[4] Shaw M. 6 reasons why cleaning your home is Important [Internet]. Stalybridge (UK): We Clean Homes; 2022 Sep 25 [cited 2023 May 11]. Available from: URL not available","[5] HelloCare. Are home care workers been hired as glorified cleaners? HelloCare [Internet]. 2020 Nov 27 [cited 2023 May 11]. Available from: \u003Ca href=\"https://hellocare.com.au/not-time-to-leave-a-mess-should-home-care-workers-cleaners-in-disguise/\" target=\"_blank\">https://hellocare.com.au/not-time-to-leave-a-mess-should-home-care-workers-cleaners-in-disguise/\u003C/a>.","[6] Right at Home Australia. Personal Care Assistant/ Personal Care Worker [Internet]. Brisbane (AU): Right at Home Australia; 2011 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.rightathome.com.au/possible-positions/personal-care-assistant-personal-care-worker\" target=\"_blank\">https://www.rightathome.com.au/possible-positions/personal-care-assistant-personal-care-worker\u003C/a>.","[7] The Good Care Group. I’m a Carer, Not a Cleaner! [Internet]. London (AU): The Good Care Group; 2018 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.thegoodcaregroup.com/news/im-carer-not-cleaner/\" target=\"_blank\">https://www.thegoodcaregroup.com/news/im-carer-not-cleaner/\u003C/a>.","[8] Southcare. The difference between an aged care worker and a cleaner [Internet]. Perth (AU): Southcare; 2019 May 14 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.southcare.org.au/southcare-stories/the-difference-between-an-aged-care-worker-and-a-cleaner/\" target=\"_blank\">https://www.southcare.org.au/southcare-stories/the-difference-between-an-aged-care-worker-and-a-cleaner/\u003C/a>.","[9] Madison Cleaning Services. How to Maintain a Safe and Healthy Environment in Aged Care [Internet]. Brisbane (AU): Madison Cleaning Services; 2022 Feb 15 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.madisoncleaning.com.au/resources/how-to-maintain-a-safe-and-healthy-environment-aged-care/\" target=\"_blank\">https://www.madisoncleaning.com.au/resources/how-to-maintain-a-safe-and-healthy-environment-aged-care/\u003C/a>.","[10] National Health and Medical Research Council. Australian Guidelines for the Prevention and Control of Infection in Healthcare [Internet]. Canberra (AU): Australian Government; 2022 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/publications-and-resources/resource-library/australian-guidelines-prevention-and-control-infection-healthcare\" target=\"_blank\">https://www.safetyandquality.gov.au/publications-and-resources/resource-library/australian-guidelines-prevention-and-control-infection-healthcare\u003C/a>.","[11] Australian Commission on Safety and Quality in Health Care. Environmental Cleaning: Information for Cleaners [Internet]. Canberra (AU): Australian Government; 2021 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/2021-06/environmental_cleaning_information_for_cleaners_fact_sheet.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/2021-06/environmental_cleaning_information_for_cleaners_fact_sheet.pdf\u003C/>.","[12] Winderl AM. Here’s How Often You *Really* Need to Clean Your Bathroom. Self [Internet]. 2022 Nov 24 [cited 2022 Jul 3]. Available from: \u003Ca href=\"https://www.self.com/story/how-often-should-you-clean-bathroom\" target=\"_blank\">https://www.self.com/story/how-often-should-you-clean-bathroom\u003C/a>.","[13] Health.vic. Cleaning and waste disposal procedures - infection control [Internet]. Melbourne (AU): Victoria State Government; 2021 Oct 24 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/infectious-diseases/cleaning-and-waste-disposal-procedures-infection-control\" target=\"_blank\">https://www.health.vic.gov.au/infectious-diseases/cleaning-and-waste-disposal-procedures-infection-control\u003C/a>.","[14] SA Health. Cleaning Standard For South Australian Healthcare Facilities [Internet]. Adelaide (AU): Government of South Australia; 2021 Dec [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.sahealth.sa.gov.au/wps/wcm/connect/18741180499970f0891e8faa8650257d/SA-Health-cleaning-standard-2014_%28v1.1%29-cdcb-ics-20180301.pdf?MOD=AJPERES&CACHEID=ROOTWORKSPACE-18741180499970f0891e8faa8650257d-mUgA.-J\" target=\"_blank\">https://www.sahealth.sa.gov.au/wps/wcm/connect/18741180499970f0891e8faa8650257d/SA-Health-cleaning-standard-2014_%28v1.1%29-cdcb-ics-20180301.pdf?MOD=AJPERES&CACHEID=ROOTWORKSPACE-18741180499970f0891e8faa8650257d-mUgA.-J\u003C/a>.","[15] Better Health Channel. Chemicals in the home [Internet]. Melbourne (AU): Victoria State Government; 2023 May 23 [cited 2023 Jul 3]. Available from: \u003Ca href=\"https://www.betterhealth.vic.gov.au/health/healthyliving/Chemicals-in-the-home\" target=\"_blank\">https://www.betterhealth.vic.gov.au/health/healthyliving/Chemicals-in-the-home\u003C/a>.","[16] Centers for Disease Control and Prevention. Background G. Laundry and Bedding [Internet]. Atlanta (US): U.S. Department of Health & Human Services; 2015 Nov 5 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.cdc.gov/infection-control/hcp/environmental-control/laundry-bedding.html\" target=\"_blank\">https://www.cdc.gov/infection-control/hcp/environmental-control/laundry-bedding.html\u003C/a>.","[17] Ausmed. Infection Prevention and Control. Ausmed [Internet]. 2022 Oct 4 [cited 2023 Jul 3]. \u003Ca href=\"https://www.ausmed.com/cpd/courses/infection-prevention-and-control\" target=\"_blank\">https://www.ausmed.com/cpd/courses/infection-prevention-and-control\u003C/a>.","[18] Dependable Laundry Solutions. Aged Care Laundry Guidelines [Internet]. Perth (AU): Dependable Laundry Solutions; 2017 May 17 [cited 2023 May 11]. Available from: \u003Ca href=\"https://dependablelaundry.com.au/aged-care-laundry-guidelines/\" target=\"_blank\">https://dependablelaundry.com.au/aged-care-laundry-guidelines/\u003C/a>.","[19] Camden and Islington NHS Foundation Trust. Linen and Laundry Policy [Internet]. London (AU): National Health Service; 2019 Jan [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.elft.nhs.uk/sites/default/files/2022-04/Linen%20and%20Laundry%20Policy%202.0.pdf\" target=\"_blank\">https://www.elft.nhs.uk/sites/default/files/2022-04/Linen%20and%20Laundry%20Policy%202.0.pdf\u003C/a>.","[20] National Health and Medical Research Council. Prevention and control of infection in residential and community aged care [Internet]. Canberra (AU): Australian Government; 2013 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.dss.gov.au/sites/default/files/documents/10_2014/d1034_pocket_book_d13-1522052.pdf\" target=\"_blank\">https://www.dss.gov.au/sites/default/files/documents/10_2014/d1034_pocket_book_d13-1522052.pdf\u003C/a>.","[21] Easy Cleaners. 10.0 Cleaners PPE (Personal Protective Equipment) – Explained [Internet]. Birmingham (UK): Easy Cleaners; 2020 [cited 2023 Jul 3]. Available from: \u003Ca href=\"https://easycleanersbirmingham.co.uk/blog/easy-cleaning-guide/ppe\" target=\"_blank\">https://easycleanersbirmingham.co.uk/blog/easy-cleaning-guide/ppe\u003C/a>.","[22] Bradford A. How often should you empty your vacuum?. CNET [Internet]. 2016 Jan 6 [cited 2023 Jun 29]. Available from: \u003Ca href=\"https://www.cnet.com/home/kitchen-and-household/how-to-increase-the-performance-of-your-vacuum/\" target=\"_blank\">https://www.cnet.com/home/kitchen-and-household/how-to-increase-the-performance-of-your-vacuum/\u003C/a>.","[23] Churchill A. Martha's Best Mopping Tips—Including How Often You Should Really Clean Your Floors. Martha Stewart [Internet]. 2020 Feb 28 [cited 2023 Jun 29]. Available from: \u003Ca href=\"https://www.marthastewart.com/1116297/mopping-101\" target=\"_blank\">https://www.marthastewart.com/1116297/mopping-101\u003C/a>.","[24] Abramson A. A Cleaning Expert Weighs in on the Best, Most Efficient Ways to Vacuum Any Room. Apartment Therapy [Internet]. 2019 Jun 18 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.apartmenttherapy.com/best-way-to-vacuum-properly-29685340\" target=\"_blank\">https://www.apartmenttherapy.com/best-way-to-vacuum-properly-29685340\u003C/a>.","[25] CleanLink. Vacuums: Tips on How Often to Change a HEPA Filter [Internet]. [place unknown]: CleanLink; 2010 [cited 2023 Jul 3]. Available from: \u003Ca href=\"https://www.cleanlink.com/casestudieswhitepapers/details.aspx?id=24775\" target=\"_blank\">https://www.cleanlink.com/casestudieswhitepapers/details.aspx?id=24775\u003C/a>.","[26] Aguirre S, Berry K, Estep E. How to Clean a Floor. The Spruce [Internet]. 2022 Jun 7 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.thespruce.com/how-to-mop-a-floor-1901114\" target=\"_blank\">https://www.thespruce.com/how-to-mop-a-floor-1901114\u003C/a>.","[27] Niesten R. How To Clean Your Kitchen Benchtops Like a Pro. Bricks+Agent [Internet]. 2017 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.bricksandagent.com/blog/clean-your-kitchen-like-pro\" target=\"_blank\">https://www.bricksandagent.com/blog/clean-your-kitchen-like-pro\u003C/a>.","[28] American Home Shield. 5 Best Ways to Clean a Microwave. HomeMatters [Internet]. 2022 [cited 2023 May 22]. Available from: \u003Ca href=\"https://www.ahs.com/home-matters/quick-tips/how-to-clean-microwave/\" target=\"_blank\">https://www.ahs.com/home-matters/quick-tips/how-to-clean-microwave/\u003C/a>.","[29] Centers for Disease Control and Prevention. 5 Steps to Clean Your Refrigerator [Internet]. Atlanta (US): U.S. Department of Health & Human Services; 2019 [cited 2023 May 22]. Available from: \u003Ca href=\"https://www.cdc.gov/foodsafety/pdfs/5-steps-to-clean-your-refrigerator.pdf\" target=\"_blank\">https://www.cdc.gov/foodsafety/pdfs/5-steps-to-clean-your-refrigerator.pdf\u003C/a>.","[30] Franklin S. How To Clean Your Stove Top. Maid2Match blog [Internet]. 2022 Jun 7 [cited 2023 Jun 30]. Available from: \u003Ca href=\"https://www.maid2match.com.au/how-to-clean-a-stove-top/\" target=\"_blank\">https://www.maid2match.com.au/how-to-clean-a-stove-top/\u003C/a>.","[31] Fazio E. How to Hand-Wash Clothes. HGTV [Internet]. 2023 Mar 3 [cited 2023 Jul 3]. Available from: \u003Ca href=\"https://www.hgtv.com/lifestyle/clean-and-organize/how-to-hand-wash-clothes\" target=\"_blank\">https://www.hgtv.com/lifestyle/clean-and-organize/how-to-hand-wash-clothes\u003C/a>.","[32] Leverette MM, Picott K. How to Do Laundry in 10 Easy Steps. The Spruce [Internet]. 2022 Jun 7 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.thespruce.com/how-to-do-laundry-2146149\" target=\"_blank\">https://www.thespruce.com/how-to-do-laundry-2146149\u003C/a>.","[33] Reeve J. How (and How Often) to Clean Your Towels. Wirecutter [Internet]. 2023 Jan 19 [cited 2023 Jun 30]. Available from: \u003Ca href=\"https://www.nytimes.com/wirecutter/guides/how-to-clean-your-towels/\" target=\"_blank\">https://www.nytimes.com/wirecutter/guides/how-to-clean-your-towels/\u003C/a>. ","[34] Abuan B. How often should you change your sheets? [Internet]. (AU): Koala; 2023 [cited 2023 Jun 30]. Available from: \u003Ca href=\"https://koala.com/en-au/blog/how-often-should-you-change-your-sheets/\" target=\"_blank\">https://koala.com/en-au/blog/how-often-should-you-change-your-sheets/\u003C/a>.","[35] Bennett J, Estep E. How to Clean a Shower So It Sparkles from Top to Bottom. Better Homes & Gardens [Internet]. 2023 Feb 22 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.bhg.com/homekeeping/house-cleaning/tips/how-to-clean-a-shower/\" target=\"_blank\">https://www.bhg.com/homekeeping/house-cleaning/tips/how-to-clean-a-shower/\u003C/a>.","[36] Manning-Schaffel V. How often you should wash everything in your home, according to science. Better [Internet]. 2017 Dec 5 [cited 2023 Jun 30]. Available from: \u003Ca href=\"https://www.nbcnews.com/better/pop-culture/how-often-you-should-wash-everything-your-home-according-science-ncna826271\" target=\"_blank\">https://www.nbcnews.com/better/pop-culture/how-often-you-should-wash-everything-your-home-according-science-ncna826271\u003C/a>.","[37] Molly Maid. How To Clean A Toilet [Internet]. (CA): Molly Maid; 2019 [cited 2023 May 11]. Available from: \u003Ca href=\"https://www.mollymaid.com/cleaning-tips/bathrooms/how-to-clean-a-toilet/\" target=\"_blank\">https://www.mollymaid.com/cleaning-tips/bathrooms/how-to-clean-a-toilet/\u003C/a>.","[38] Groth L. How to Clean a Toilet the Right Way—and How Often to Do It. Reader's Digest [Internet]. 2023 May 23 [cited 2023 Jun 30]. Available from: \u003Ca href=\"https://www.rd.com/article/how-to-clean-toilet/\" target=\"_blank\">https://www.rd.com/article/how-to-clean-toilet/\u003C/a>.","[39] MEDtegrity. How to Make a Hospital Bed. MEDtegrity [Internet]. 2018 May 9 [cited 2023 May 11]. Available from: \u003Ca href=\"https://medtegrity.us/blog/how-to-make-a-hospital-bed/\" target=\"_blank\">https://medtegrity.us/blog/how-to-make-a-hospital-bed/\u003C/a>.","[40] Aged Health. Decluttering could reduce fall risk by 26%. Aged Health [Internet]. 2023 Mar 17 [cited 2023 Jun 30]. Available from: \u003Ca href=\"https://www.agedhealth.com.au/content/food-and-wellbeing/news/decluttering-could-reduce-fall-risk-by-26--937091246\" target=\"_blank\">https://www.agedhealth.com.au/content/food-and-wellbeing/news/decluttering-could-reduce-fall-risk-by-26--937091246\u003C/a>.","[41] Heavenly Care. Clearing Clutter – How it Can Make All the Difference to Your Health. Heavenly Care [Internet]. 2019 Apr 8 [cited 2023 Jun 30]. Available from: \u003Ca href=\"https://www.heavenlycaregivers.com/clearing-clutter-how-it-can-make-all-the-difference-to-your-health/\" target=\"_blank\">https://www.heavenlycaregivers.com/clearing-clutter-how-it-can-make-all-the-difference-to-your-health/\u003C/a>.","[42] MHA Care. Home Care: Support In Your Home [Internet]. Yarrawonga (AU): MHA Care; 2023 [cited 2023 May 11]. Available from: \u003Ca href=\"https://mhacare.org.au/home-care/\" target=\"_blank\">https://mhacare.org.au/home-care/\u003C/a>.","[43] Australian Commission on Safety and Quality in Health Care. Processes and product selection for routine environmental cleaning [Internet]. Canberra (AU): Australian Government; 2022 [cited 2023 July 10]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/sites/default/files/2022-06/environmental_cleaning_flow_chart_-_adapted_from_aicgs_-_processes_for_routine_cleaning_and_product_choice.pdf\" target=\"_blank\">https://www.safetyandquality.gov.au/sites/default/files/2022-06/environmental_cleaning_flow_chart_-_adapted_from_aicgs_-_processes_for_routine_cleaning_and_product_choice.pdf\u003C/a>."],"guidelines":["cfb175cb-7140-41d8-ba59-0e214d6ecee1","860a7699-a357-4eb2-ae3f-ef9f868175b2","f8aa0c6d-0b4f-4c8b-abea-b150dba2ec17","72ff7b39-80d1-46de-99c1-b5e5aa114d60","87c21bf3-c77e-4622-86af-8396c9be3968","20e9f7c1-c88b-4530-98ef-4c44d857844d"],"courseExtraDetail":{"resourceID":"c898ba49-7f30-46f1-955f-c8b352012894","topicText":["What domestic duties might you assist with in a client’s home?\n","Fundamentals of environmental cleaning\n","Safety considerations when using cleaning chemicals\n","Cleaning techniques\n","Laundry and infection control considerations when cleaning\n","How to perform basic housekeeping \n"],"targetAudience":"Healthcare staff and care staff providing care in the home. ","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. Ausmed accepts no liability for the performance and exercise of your work duties or professional skills.\u003C/p>\n \u003Cp>The Content does not constitute medical, health, wellness or nutritional advice nor consultation and should not at any time be considered a replacement for the services or advice of a qualified health professional engaging in the provision of evidence-based care within a specific context. The Content is general in nature and does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person, which are factors relevant to the correct diagnosis and treatment of any health condition. Ausmed expressly advises that you must not disregard, or advise others to disregard, medical advice or delay seeking it because of the Content.\u003C/p>\n \u003Cp>While Ausmed uses reasonable endeavours to ensure that all Content is complete and accurate at the time of publication we accept no responsibility for any error, omission or defects contained in the Content. Ausmed does not warrant the accuracy of information provided by any third party and accepts no liability for any loss or damage which you may suffer in reliance on it.\u003C/p>","isANCCAccredited":false,"courseTemplate":1,"videoRecordingLocation":"Melbourne, Australia","peerReviewers":["1c76107a-8673-4d67-9c66-a0cb4975ef6e"],"isMandatoryTraining":true,"alternativeResourceLink":"","reasonForExpiry":"","actionStatus":"","metaData":{"isTrainingModule":true}}}},{"resourceID":"a3a44394-2437-4efd-8526-14b438ba5279","title":"Emergency, Disaster and Evacuation Management","activityType":"OnlineCourse","code":"AUSMOD049v1.0","min":30,"categories":["0e9c78c5-925b-4ae0-9640-870472ad9a91","1af627df-0b81-48bc-88fa-ee050e3dbfa2","9d2c64a9-cd8c-4ec4-8bf6-ec83b607d9ad","eb44d997-54bb-4aeb-a2b7-09a9dc0b147a","f056f770-12c9-4288-ab03-14b6f05ce7b9"],"topics":["967f8195-b8cd-4ed8-8288-7d0fe9c7f62f","d64629bd-3a96-400f-a8e0-88afd3f21046","e6279e61-739d-4009-ac7c-2531b49a2425","78cf0a0f-ec90-4e51-bc8e-6f810c0e8ed4","3172792c-be79-4ab1-b4ff-43efb41a4495","f4cbd380-64e6-4765-931d-54f185d5930d","ff860469-4f5f-4f33-bbae-91550cda37e0","f4505d82-510e-476a-aed9-a02ddf6a14ba","942bad96-1e84-49dc-9fec-33c8413c3713","17c907a9-ca29-44cf-8e43-63a5a74b8bd0","d22e32d6-1e7d-4d7d-bfa7-92602f0699cf","8001b4f2-3b4a-4c96-b1c0-da088392825d","6104a774-5e0e-4b69-9d76-8f373e8f4634"],"keywords":["Aged Care","Communication","Educator Resources","Emergency","Fire Safety","Home Care","Mandatory Training","Occupational Health and Safety","Patient Safety","Registered Nurse","Residential Aged Care","Standards","Teamwork"],"professions":["Other Profession","Nurse Practitioner","Other","Registered Nurse","Registered Midwife","Enrolled Nurse","Non-Practising","Chiropractor","Pharmacist","Physiotherapist","Community Care Worker","Health Care Worker","Personal Care Assistant (PCA)","Assistant in Nursing (AIN)","Direct Care Worker","Allied Health Assistant","Ward Assistant","Other Profession"],"educatorNames":["Ausmed "],"aliasObject":{"alias":"emergency-disaster-and-evacuation-management","resourceID":"a3a44394-2437-4efd-8526-14b438ba5279","resourceType":"OnlineCourse","metaTitle":"Emergency, Disaster and Evacuation Management","metaDescription":"Understanding the different types of emergency codes is essential for ensuring your own safety, as well as the safety of your colleagues and patients. 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You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. You are not permitted to pass the Courses, Lectures/Videos off as your own intellectual property.\u003C/p>\n \u003Cp>Ausmed also advises that viewing of or listening to the Courses, Lectures/Videos outside of Ausmed’s complete framework for Courses, Lectures/Videos does not entitle the viewer to the approved CPD hours, which have may been allocated by Ausmed. All additional terms and conditions relevant to the use of this video education document can be found at the bottom of this page, or by clicking \u003Ca href=\"http://www.ausmed.com.au/general-company-information/terms-and-conditions\" target=\"_blank\"> here\u003C/a>. © 2022 Ausmed Education Pty Ltd.\u003C/p>","references":["[1] Ausmed. Fire, Security and Workplace Emergencies. Ausmed [Internet]. 2024 Apr 16 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.ausmed.com.au/learn/articles/fire-and-emergencies\" target=\"_blank\">https://www.ausmed.com.au/learn/articles/fire-and-emergencies\u003C/a>.","[2] Aged Care Act 1997 (Cth).","[3] Department of Health and Aged Care. Service continuity and emergency events in aged care [Internet]. Canberra (AU): Australian Government; 2024 Mar 20 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.health.gov.au/topics/aged-care/providing-aged-care-services/training-and-guidance/service-continuity-and-emergency-events-in-aged-care\" target=\"_blank\">https://www.health.gov.au/topics/aged-care/providing-aged-care-services/training-and-guidance/service-continuity-and-emergency-events-in-aged-care\u003C/a>.\n","[4] Department of Health and Human Services. Preparing for emergencies: A reference guide for organisations in the Health and Community Services Sectors [Internet]. Melbourne (AU): Victoria State Government; 2020 Aug [cited 2024 May 10]. Available from: \u003Ca href=\"https://providers.dffh.vic.gov.au/preparing-emergencies-reference-guide\" target=\"_blank\">https://providers.dffh.vic.gov.au/preparing-emergencies-reference-guide\u003C/a>.","[5] SafeWork NSW. Emergency plans [Internet]. Sydney (AU): New South Wales Government; 2023 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.safework.nsw.gov.au/safety-starts-here/safety-overview/emergency-plans\" target=\"_blank\">https://www.safework.nsw.gov.au/safety-starts-here/safety-overview/emergency-plans\u003C/a>.","[6] The University of Western Australia. Emergency procedures [Internet]. Perth (AU): The University of Western Australia; 2023 Nov 3 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.safety.uwa.edu.au/incidents-injuries-emergency/procedures\" target=\"_blank\">https://www.safety.uwa.edu.au/incidents-injuries-emergency/procedures\u003C/a>.","[7] Safe Work Australia. Emergency plans and procedures [Internet]. Canberra (AU): Australian Government; 2021 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.safeworkaustralia.gov.au/safety-topic/managing-health-and-safety/emergency-plans-and-procedures/overview\" target=\"_blank\">https://www.safeworkaustralia.gov.au/safety-topic/managing-health-and-safety/emergency-plans-and-procedures/overview\u003C/a>.\n","[8] Standards Australia. Australian Standard. Planning for emergencies in facilities [Internet]. Sydney (AU): Standards Australia; 2010 Nov 25 [cited 2024 May 10]. Available from: \u003Ca href=\"https://irp-cdn.multiscreensite.com/a4ee45f8/files/uploaded/AS_3745-2010_Planning_for_emergencies_in_facilities_GA.pdf\" target=\"_blank\">https://irp-cdn.multiscreensite.com/a4ee45f8/files/uploaded/AS_3745-2010_Planning_for_emergencies_in_facilities_GA.pdf\u003C/a>.","[9] Monash Health. Emergency Code Booklet [Internet]. Melbourne (AU): Monash Health; 2021 Nov [cited 2024 May 10]. Available from: \u003Ca href=\"https://coronavirus.monashhealth.org/wp-content/uploads/2021/11/Emergency-Code-Booklet-2021_Digital-1.pdf\" target=\"_blank\">https://coronavirus.monashhealth.org/wp-content/uploads/2021/11/Emergency-Code-Booklet-2021_Digital-1.pdf\u003C/a>.\n","[10] Department of Health and Human Services. Code Grey Standards [Internet]. Melbourne (AU): Victoria State Government; 2017 Sep [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/worker-health-wellbeing/code-grey-and-code-black\" target=\"_blank\">https://www.health.vic.gov.au/worker-health-wellbeing/code-grey-and-code-black\u003C/a>.","[11] Australian Commission on Safety and Quality in Health Care. Recognising and Responding to Acute Deterioration Standard [Internet]. Canberra (AU): Australian Government; 2019 [cited 2024 May 20]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/standards/nsqhs-standards/recognising-and-responding-acute-deterioration-standard\" target=\"_blank\">https://www.safetyandquality.gov.au/standards/nsqhs-standards/recognising-and-responding-acute-deterioration-standard\u003C/a>.","[12] Institute of Health & Management. What Is A Code Blue? A New Nurse’s Guide To Hospital Emergency Codes. Institute of Health & Management Blog [Internet]. 2022 Sep 27 [cited 2024 May 10]. Available from: \u003Ca href=\"https://ihm.edu.au/blog/what-is-a-code-blue-a-new-nurses-guide-to-hospital-emergency-codes/\" target=\"_blank\">https://ihm.edu.au/blog/what-is-a-code-blue-a-new-nurses-guide-to-hospital-emergency-codes/\u003C/a>.","[13] Ausmed. Fire Safety in Your Client’s Home. Ausmed [Internet]. 2024 May 9 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.ausmed.com.au/learn/articles/fire-safety-home\" target=\"_blank\">https://www.ausmed.com.au/learn/articles/fire-safety-home\u003C/a>.","[14] Department of Health. Preparing and managing hospitals for a disaster or emergency [Internet]. Perth (AU): Government of Western Australia; 2022 Mar 21 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.health.wa.gov.au/Articles/N_R/Preparing-and-managing-hospitals-for-a-disaster-or-emergency\" target=\"_blank\">https://www.health.wa.gov.au/Articles/N_R/Preparing-and-managing-hospitals-for-a-disaster-or-emergency\u003C/a>.","[15] Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standards. Second edition – 2021 [Internet]. Canberra (AU): Australian Government; 2021 May [cited 2024 May 20]. Available from: \u003Ca href=\"https://www.safetyandquality.gov.au/publications-and-resources/resource-library/national-safety-and-quality-health-service-standards-second-edition\" target=\"_blank\">https://www.safetyandquality.gov.au/publications-and-resources/resource-library/national-safety-and-quality-health-service-standards-second-edition\u003C/a>.","[16] Aged Care Quality and Safety Commission. Draft Provider Guidance Standard 2 [Internet]. Canberra (AU): Australian Government; 2024 Feb 6 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/resource-library/draft-provider-guidance-standard-2\" target=\"_blank\">https://www.agedcarequality.gov.au/resource-library/draft-provider-guidance-standard-2\u003C/a>.","[17] Health.vic. Standardised Emergency Number project [Internet]. Melbourne (AU): Victoria State Government; 2023 Jul 28 [cited 2024 May 15]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/quality-safety-service/standardised-emergency-number-project\" target=\"_blank\">https://www.health.vic.gov.au/quality-safety-service/standardised-emergency-number-project\u003C/a>.","[18] Ausmed. Fire Safety in Residential Aged Care. Ausmed [Internet]. 2023 Jun 6 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.ausmed.com.au/learn/training-modules/fire-safety-in-residential-aged-care\" target=\"_blank\">https://www.ausmed.com.au/learn/training-modules/fire-safety-in-residential-aged-care\u003C/a>.","[19] Western Health. Emergency Codes and Fire Safety Training [Internet]. Melbourne (AU): Western Health; 2015 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.westernhealth.org.au/Careers/Documents/New-Recruit-Forms/Emergency%20Procedures.pdf\" target=\"_blank\">https://www.westernhealth.org.au/Careers/Documents/New-Recruit-Forms/Emergency%20Procedures.pdf\u003C/a>.","[20] Fire and Rescue NSW. In Case of Fire [Internet]. Sydney (AU): New South Wales Government; 2017 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.fire.nsw.gov.au/page.php?id=74\" target=\"_blank\">https://www.fire.nsw.gov.au/page.php?id=74\u003C/a>.","[21] University of Tasmania. Emergency Procedures: The Basics [Internet]. Hobart (AU): University of Tasmania; 2021 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.utas.edu.au/__data/assets/pdf_file/0006/1620744/Emergency-Codes-Poster-A3-PRESS.pdf\" target=\"_blank\">https://www.utas.edu.au/__data/assets/pdf_file/0006/1620744/Emergency-Codes-Poster-A3-PRESS.pdf\u003C/a>.","[22] NSW Health. Fire Safety in Health Care Facilities [Internet]. Sydney (AU): New South Wales Government; 2010 Apr 27 [cited 2024 May 20]. Available from: \u003Ca href=\"https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/PD2010_024.pdf\" target=\"_blank\">https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/PD2010_024.pdf\u003C/a>.","[23] St Vincent's Hospital Melbourne. MET service [Internet]. Melbourne (AU): St Vincent's Health Australia; 2020 [cited 2024 May 10]. Available from: \u003Ca href=\"https://stvincentsicu.com/met-service/\" target=\"_blank\">https://stvincentsicu.com/met-service/\u003C/a>.","[24] Liverpool Hospital. Medical Emergency Team [Internet]. Sydney (AU): New South Wales Government; 2023 Apr 6 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.swslhd.health.nsw.gov.au/liverpool/icu/met.html\" target=\"_blank\">https://www.swslhd.health.nsw.gov.au/liverpool/icu/met.html\u003C/a>.","[25] CPR First Aid. Code Blue: Decoding Medical Codes [Internet]. (AU): CPR First Aid; 2023 May 5 [cited 2024 May 10]. Available from: \u003Ca href=\"https://cprfirstaid.com.au/code-blue-decoding-medical-codes/\" target=\"_blank\">https://cprfirstaid.com.au/code-blue-decoding-medical-codes/\u003C/a>.","[26] WA Country Health Service. Emergency Response Procedure - Code Blue Medical Emergency [Internet]. Perth (AU): Government of Western Australia; 2022 Sep 1 [cited 2024 May 15]. Available from: \u003Ca href=\"https://www.wacountry.health.wa.gov.au/~/media/WACHS/Documents/About-us/Policies/Emergency-Response-Procedure--Code-Blue-Medical-Emergency---Geraldton-Health-Campus.pdf?thn=0\" target=\"_blank\">https://www.wacountry.health.wa.gov.au/~/media/WACHS/Documents/About-us/Policies/Emergency-Response-Procedure--Code-Blue-Medical-Emergency---Geraldton-Health-Campus.pdf?thn=0\u003C/a>.","[27] DerSarkissian MD, WebMD Editorial Contributors. What Is a Code Blue?. WebMD [Internet]. 2023 May 6 [cited 2024 May 15]. Available from: \u003Ca href=\"https://www.webmd.com/a-to-z-guides/what-is-a-code-blue\" target=\"_blank\">https://www.webmd.com/a-to-z-guides/what-is-a-code-blue\u003C/a>.","[28] La Trobe University. Code Yellow: Gas Leak or Chemical Spill [Internet]. Melbourne (AU): La Trobe University; 2023 Nov 27 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.latrobe.edu.au/emergency/procedures/code-yellow-gas-leak-or-chemical-spill\" target=\"_blank\">https://www.latrobe.edu.au/emergency/procedures/code-yellow-gas-leak-or-chemical-spill\u003C/a>.","[29] The University of Adelaide. EMERGENCY COLOUR CHART (For buildings with a single fire alarm signal) [Internet]. Adelaide (AU): The University of Adelaide; 2018 Oct 30 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.adelaide.edu.au/hr/ua/media/1227/emergency-app-b2-single.pdf\" target=\"_blank\">https://www.adelaide.edu.au/hr/ua/media/1227/emergency-app-b2-single.pdf\u003C/a>.","[30] West Gippsland Healthcare Group. Services under pressure [Internet]. Warragul (AU): West Gippsland Healthcare Group; 2023 [cited 2024 May 10]. Available from: \u003Ca href=\"https://wghg.com.au/news_archive/services-under-pressure/\" target=\"_blank\">https://wghg.com.au/news_archive/services-under-pressure/\u003C/a>.","[31] Health.vic. Code Brown guidelines [Internet]. Melbourne (AU): Victoria State Government; 2023 Oct 5 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/publications/code-brown-guidelines\" target=\"_blank\">https://www.health.vic.gov.au/publications/code-brown-guidelines\u003C/a>.","[32] ABC News. What does a Code Brown mean? Why has it been activated for Victoria’s hospitals?. ABC News [Internet]. 2022 Jan 19 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.abc.net.au/news/2022-01-19/what-is-code-brown-emergency-in-victorian-hospitals/100765890\" target=\"_blank\">https://www.abc.net.au/news/2022-01-19/what-is-code-brown-emergency-in-victorian-hospitals/100765890\u003C/a>.","[33] Epworth HealthCare. Orientation [Internet]. Melbourne (AU): Epworth HealthCare; 2020 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.epworth.org.au/for-specialists/partner-with-epworth/medical-practice-at-epworth/orientation\" target=\"_blank\">https://www.epworth.org.au/for-specialists/partner-with-epworth/medical-practice-at-epworth/orientation\u003C/a>.","[34] Resolution Education. 5 Ways to Improve Code Black Procedures [Internet]. Brisbane (AU): Resolution Education; 2023 [cited 2024 May 10]. Available from: \u003Ca href=\"https://resolutioneducation.com.au/news/code-black-emergency-procedure-improvements/\" target=\"_blank\">https://resolutioneducation.com.au/news/code-black-emergency-procedure-improvements/\u003C/a>.","[35] South Eastern Sydney Local Health District. Emergency Management [Internet]. Sydney (AU): New South Wales Government; 2023 Apr [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.seslhd.health.nsw.gov.au/sites/default/files/documents/SESLHDPD%20265%20-%20Emergency%20Management.pdf\" target=\"_blank\">https://www.seslhd.health.nsw.gov.au/sites/default/files/documents/SESLHDPD%20265%20-%20Emergency%20Management.pdf\u003C/a>.","[36] La Trobe University. Code Purple: Bomb/Chemical or Biological Threat [Internet]. Melbourne (AU): La Trobe University; 2023 Nov 27 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.latrobe.edu.au/emergency/procedures/code-purple-bombchemical-or-biological-threat\" target=\"_blank\">https://www.latrobe.edu.au/emergency/procedures/code-purple-bombchemical-or-biological-threat\u003C/a>.","[37] First 5 Minutes. What to do in the event of a Bomb Threat [Internet]. Brisbane (AU): First 5 Minutes; 2023 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.first5minutes.com.au/blog/what-to-do-in-the-event-of-a-bomb-threat/\" target=\"_blank\">https://www.first5minutes.com.au/blog/what-to-do-in-the-event-of-a-bomb-threat/\u003C/a>.","[38] National Counter Terrorism Security Office. Unattended Items: Lost… or Suspicious? [Internet]. (UK): United Kingdom Government; 2016 [cited 2024 May 10]. Available from: \u003Ca href=\"https://assets.publishing.service.gov.uk/media/5a806e19e5274a2e8ab5019a/HOT_Poster_NaCTSO.pdf\" target=\"_blank\">https://assets.publishing.service.gov.uk/media/5a806e19e5274a2e8ab5019a/HOT_Poster_NaCTSO.pdf\u003C/a>.","[39] Monash University. Bomb Threat [Internet]. Melbourne (AU): Monash University; 2020 [cited 2024 May 10]. Available from: \u003Ca href=\"https://www.monash.edu/emergency-booklet/bomb-threat\" target=\"_blank\">https://www.monash.edu/emergency-booklet/bomb-threat\u003C/a>.","[40] HSU. Maitland Hospital Code Black Local Procedure [Internet]. Sydney (NSW): Health Services Union; 2020 [cited 2024 Jun 5]. Available from: \u003Ca href=\"https://www.hsu.asn.au/assets/Uploads/Newsletter-attachments/LHS-MAIT-01_Maitland_Hospital_Code_Black_Local_Procedure-002.pdf?vid=3\" target=\"_blank\">https://www.hsu.asn.au/assets/Uploads/Newsletter-attachments/LHS-MAIT-01_Maitland_Hospital_Code_Black_Local_Procedure-002.pdf?vid=3\u003C/a>."],"guidelines":["3bd25140-fee3-4fcf-936d-e224c53b1cb5","8461199e-7ea7-4078-8e91-6933f90a9bf3","4dcbac5b-d700-47da-ad3f-a3fe0722a4ac","83d92386-6798-4525-920a-1c226d43a846","87db9b46-c14e-4be2-b81e-4a91cdfc113d","c656f066-2047-44e4-93b2-aeef51a4a0eb","2993a006-defb-4ff4-bb3f-47305bf8355a","4cac8957-3b2a-4255-86f4-27f16bff93be"],"courseExtraDetail":{"resourceID":"a3a44394-2437-4efd-8526-14b438ba5279","topicText":["What is a workplace emergency?\n","Emergency and disaster requirements in healthcare\n","Emergency control organisation structures\n","Emergency colour codes: Who initiates them, what to expect and how to respond\n","Code Red: Fire and smoke\n","Code Orange: Evacuations\n","MET Call: Medical emergencies\n","Code Blue: Critical medical emergencies\n","Code Grey: Clinical aggression\n","Code Black: Personal threats\n","Code Purple: Bomb threats\n","Code Yellow: Internal emergencies\n","Code Brown: External emergencies\n"],"targetAudience":"All healthcare professionals and staff working in healthcare facilities and settings. \n\n","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. Ausmed accepts no liability for the performance and exercise of your work duties or professional skills.\u003C/p>\n \u003Cp>The Content does not constitute medical, health, wellness or nutritional advice nor consultation and should not at any time be considered a replacement for the services or advice of a qualified health professional engaging in the provision of evidence-based care within a specific context. The Content is general in nature and does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person, which are factors relevant to the correct diagnosis and treatment of any health condition. 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Available from: \u003Ca href=\"https://www.futurelearn.com/info/courses/understanding-continence-promotion/0/steps/46064\" target=\"_blank\">https://www.futurelearn.com/info/courses/understanding-continence-promotion/0/steps/46064\u003C/a>.","[3] The National Ageing Research Institute. A Best Practice Model of Continence Care for Residential Aged Care [Internet]. Melbourne (AU): NARI; 2020 Nov 23 [cited 2023 Apr 24]. Available from: \u003Ca href=\"https://www.nari.net.au/model-of-continence-care?psafe_param=1&gclid=CjwKCAjwov6hBhBsEiwAvrvN6GaboYEuVz_NL1FkVdxZK0WRmlFcuIrtY1a1U6q8NL1WUcEdRVz5vRoC2lUQAvD_BwE\" target=\"_blank\">https://www.nari.net.au/model-of-continence-care?psafe_param=1&gclid=CjwKCAjwov6hBhBsEiwAvrvN6GaboYEuVz_NL1FkVdxZK0WRmlFcuIrtY1a1U6q8NL1WUcEdRVz5vRoC2lUQAvD_BwE\u003C/a>.","[4] Better Health Channel. Incontinence and continence problems [Internet]. Melbourne (AU): Victoria State Government; 2021 Dec 7 [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/incontinence-and-continence-problems\" target=\"_blank\">https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/incontinence-and-continence-problems\u003C/a>.","[5] Bostock N. Management of Urinary Incontinence. Ausmed [Internet]. 2022 Nov 8 [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://www.ausmed.com.au/cpd/courses/urinary-incontinence\" target=\"_blank\">https://www.ausmed.com.au/cpd/courses/urinary-incontinence\u003C/a>.","[6] Continence Foundation of Australia. Types of Incontinence: Urinary Incontinence [Internet]. Melbourne (AU): Continence Foundation of Australia; 2022 Mar 30 [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://www.continence.org.au/types-incontinence/urinary-incontinence\" target=\"_blank\">https://www.continence.org.au/types-incontinence/urinary-incontinence\u003C/a>.","[7] Lim DS. Management of urinary incontinence in residential care. Australian Family Physician [Internet]. 2016 Jul [cited 2023 Apr 24];45(7). Available from: \u003Ca href=\"https://www.racgp.org.au/afp/2016/july/management-of-urinary-incontinence-in-residential\" target=\"_blank\">https://www.racgp.org.au/afp/2016/july/management-of-urinary-incontinence-in-residential\u003C/a>.\n","[8] Continence Product Advisor. Catheters [Internet]. (UK): Continence Product Advisor; 2020 [cited 2023 May 10]. Available from: \u003Ca href=\"https://www.continenceproductadvisor.org/catheters\" target=\"_blank\">https://www.continenceproductadvisor.org/catheters\u003C/a>.","[9] The National Ageing Research Institute. The Best Practice Model of Continence Care in Residential Aged Care [Internet]. Melbourne (AU): NARI; 2022 [cited 2023 Apr 24]. Available from: \u003Ca href=\"https://www.nari.net.au/Handlers/Download.ashx?IDMF=e8ede82e-5888-47af-8b75-ddea517c6ff3\" target=\"_blank\">https://www.nari.net.au/Handlers/Download.ashx?IDMF=e8ede82e-5888-47af-8b75-ddea517c6ff3\u003C/a>.\n","[10] Ausmed. Continence Management in the Community. Ausmed [Internet]. 2022 Sep 30 [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://www.ausmed.com.au/cpd/articles/continence-management/view\" target=\"_blank\">https://www.ausmed.com.au/cpd/articles/continence-management/view\u003C/a>.","[11] Unique HomeCare Services. Toileting and Incontinence Assistance [Internet]. Massachusetts (US): Unique HomeCare Services; 2023 [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://auniquehomecareservices.com/toileting-and-incontinence-assistance/\" target=\"_blank\">https://auniquehomecareservices.com/toileting-and-incontinence-assistance/\u003C/a>.","[12] Department of Health. Caring for someone with bladder or bowel problems [Internet]. Canberra (AU): Australian Government; 2017 [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://continence.my.salesforce.com/sfc/p/#A0000000KUc9/a/5K00000014rT/kQUlYf3hrYvkFasaXmcYlfuzHEoGaJy1ZUCnoR7tqGQ\" target=\"_blank\">https://continence.my.salesforce.com/sfc/p/#A0000000KUc9/a/5K00000014rT/kQUlYf3hrYvkFasaXmcYlfuzHEoGaJy1ZUCnoR7tqGQ\u003C/a>.","[13] Reuter MS. Nursing Assistant. Wisconsin (US): Chippewa Valley Technical College; 2020. Chapter 5.8, Assistance with Toileting. [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://wtcs.pressbooks.pub/nurseassist/chapter/5-8-assistance-with-toileting/\" target=\"_blank\">https://wtcs.pressbooks.pub/nurseassist/chapter/5-8-assistance-with-toileting/\u003C/a>.\n","[14] Bowdler J. Taking your Client to the Toilet [Internet]. London (UK): PrimeCarers; 2019 Sep 23 [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://primecarers.co.uk/blog/taking-your-client-to-the-toilet\" target=\"_blank\">https://primecarers.co.uk/blog/taking-your-client-to-the-toilet\u003C/a>.\n","[15] Marie Curie. Helping someone use the toilet [Internet]. London (UK): Marie Curie; 2022 Nov 24 [cited 2023 Apr 4]. Available from: \u003Ca href=\"https://www.mariecurie.org.uk/help/support/being-there/caring/helping-someone-use-the-toilet\" target=\"_blank\">https://www.mariecurie.org.uk/help/support/being-there/caring/helping-someone-use-the-toilet\u003C/a>.\n","[16] Edemekong, PF, Bomgaars, DL, Sukumaran, S, Schoo, C. Activities of Daily Living. StatPearls [Internet]. 2022 Jul 3 [cited 2023 May 31]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK470404/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK470404/\u003C/a>.","[17] Bursack, CB. The Importance of Activities of Daily Living (ADLs). AgingCare [Internet]. 2022 Jul 1 [cited 2023 May 31]. Available from: \u003Ca href=\"https://www.agingcare.com/articles/activities-of-daily-living-why-this-measure-matters-186853.htm\" target=\"_blank\">https://www.agingcare.com/articles/activities-of-daily-living-why-this-measure-matters-186853.htm\u003C/a>.\n","[18] Physiopedia. Activities of daily living (ADLs) [Internet]. United Kingdom: Physiopedia; 2017 [cited 2023 May 31]. Available from: \u003Ca href=\"https://www.physio-pedia.com/ADLs\" target=\"_blank\">https://www.physio-pedia.com/ADLs\u003C/a>.","[19] Aged Care Quality and Safety Commission. Guidance and resources for providers to support the Aged Care Quality Standards [Internet]. Canberra (AU): Australian Government; 2021 Apr 9 [cited 2023 May 31]. 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You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. You are not permitted to pass the Courses, Lectures/Videos off as your own intellectual property.\u003C/p>\n \u003Cp>Ausmed also advises that viewing of or listening to the Courses, Lectures/Videos outside of Ausmed’s complete framework for Courses, Lectures/Videos does not entitle the viewer to the approved CPD hours, which have may been allocated by Ausmed. All additional terms and conditions relevant to the use of this video education document can be found at the bottom of this page, or by clicking \u003Ca href=\"http://www.ausmed.com.au/general-company-information/terms-and-conditions\" target=\"_blank\"> here\u003C/a>. © 2022 Ausmed Education Pty Ltd.\u003C/p>","references":["[1] Edemekong PF, Bomgaars DL, Sukumaran S, Schoo C. Activities of Daily Living. StatPearls [Internet]. 2022 Nov 19 [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK470404/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK470404/\u003C/a>.\n","[2] Grossman J. Your Top Guide to Ambulating a Patient or Loved One [Internet]. US: Commonwise Health Care; 2019 Oct 8 [cited 2023 March 1]. Available from: \u003Ca href=\"https://www.commonwisecare.com/ambulate-with-assistance/\" target=\"_blank\">https://www.commonwisecare.com/ambulate-with-assistance/\u003C/a>.\n","\n[3] WorkSafe Victoria. A Guide to Designing Workplaces for Safer Handling of People for Health, Aged Care, Rehabilitation and Disability Facilities [Internet]. Melbourne (AU): Victoria State Government; 2007 Sep [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://content.api.worksafe.vic.gov.au/sites/default/files/2018-06/ISBN-Designing-workplaces-for-safer-handling-of-people-guide-2007-09.pdf\" target=\"_blank\">https://content.api.worksafe.vic.gov.au/sites/default/files/2018-06/ISBN-Designing-workplaces-for-safer-handling-of-people-guide-2007-09.pdf\u003C/a>.\n","[4] National Health Service. How to move, lift and handle someone else [Internet]. England (UK): Government of the United Kingdom; 2021 Apr 20 [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://www.nhs.uk/conditions/social-care-and-support-guide/practical-tips-if-you-care-for-someone/how-to-move-lift-and-handle-someone-else/\" target=\"_blank\">https://www.nhs.uk/conditions/social-care-and-support-guide/practical-tips-if-you-care-for-someone/how-to-move-lift-and-handle-someone-else/\u003C/a>.\n","[5] Australian Nursing & Midwifery Federation. Safe patient handling [Internet]. Melbourne (AU): ANMF; 2018 Nov [cited 2023 May 16]. Available from: \u003Ca href=\"https://www.anmfvic.asn.au/news-and-publications/publications/2020/12/01/safe-patient-handling#:~:text=Safe%20Patient%20Handling%3A%20refers%20to,a%20nurse%2C%20midwife%20or%20carer.\" target=\"_blank\">https://www.anmfvic.asn.au/news-and-publications/publications/2020/12/01/safe-patient-handling#:~:text=Safe%20Patient%20Handling%3A%20refers%20to,a%20nurse%2C%20midwife%20or%20carer.\u003C/a>.\n","[6] National Institute for Health and Care Excellence. Quality statement 5: Safe manual handling after an inpatient fall [Internet]. (UK): NICE; 2017 Jan 31 [cited 2023 May 16]. Available from: \u003Ca href=\"https://www.nice.org.uk/guidance/qs86/chapter/quality-statement-5-safe-manual-handling-after-an-inpatient-fall\" target=\"_blank\">https://www.nice.org.uk/guidance/qs86/chapter/quality-statement-5-safe-manual-handling-after-an-inpatient-fall\u003C/a>.\n","[7] Marie Curie. Moving someone in bed [Internet]. England (UK): Marie Curie; 2023 Jan 24 [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://www.mariecurie.org.uk/help/support/being-there/caring/moving-someone-bed\" target=\"_blank\">https://www.mariecurie.org.uk/help/support/being-there/caring/moving-someone-bed\u003C/a>.\n","[8] Osmosis. Assisting clients with ambulation: Clinical skills notes [Internet]. US: Elsevier; 2021 Aug 31 [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://www.osmosis.org/learn/Assisting_clients_with_ambulation:_Clinical_skills_notes\" target=\"_blank\">https://www.osmosis.org/learn/Assisting_clients_with_ambulation:_Clinical_skills_notes\u003C/a>.\n","[9] OT Dude. Proper & Safe Transfer Techniques Occupational Therapy [Internet]. California (US): OT Dude; 2019 Nov 21 [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://www.otdude.com/reference-guides/proper-transfer-techniques/\" target=\"_blank\">https://www.otdude.com/reference-guides/proper-transfer-techniques/\u003C/a>.\n","[10] Department of Human Services. Rolling and Repositioning a Person [Internet]. Adelaide (AU): Government of South Australia; 2020 Aug 6 [cited 2023 Apr 19]. Available from: Available from: URL not available","[11] Department of Human Services. Use of a Slide Sheet - Moving a Person up a Bed [Internet]. Adelaide (AU): Government of South Australia; 2020 Feb 21 [cited 2023 Feb 27]. Available from: URL not available","[12] Reuter M S. Nursing Assistant [Internet]. Wisconsin (US): Chippewa Valley Technical College; 2022. Chapter 8.2, Moving and positioning clients. [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://wtcs.pressbooks.pub/nurseassist/chapter/8-2-moving-and-positioning-clients/\" target=\"_blank\">https://wtcs.pressbooks.pub/nurseassist/chapter/8-2-moving-and-positioning-clients/\u003C/a>.\n","[13] Egan C. Can one person hoist a resident by themselves?. HelloCare [Internet]. 2020 Aug 13 [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://hellocare.com.au/can-one-person-hoist-resident/\" target=\"_blank\">https://hellocare.com.au/can-one-person-hoist-resident/\u003C/a>.\n","[14] Sutedja N. How to use a hoist: step-by-step instructions for carers and family members. Active Mobility [Internet]. 2021 Dec 16 [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://info.activemobility.com.au/blog/how-to-use-a-hoist-step-by-step\" target=\"_blank\">https://info.activemobility.com.au/blog/how-to-use-a-hoist-step-by-step\u003C/a>.\n","[15] Mobility Caring. A Guide to Manual Handling Equipment in Aged Care [Internet]. New South Wales (AU): Mobility Caring; 2022 [cited 2023 Feb 27]. Available from: \u003Ca href=\"https://mobilitycaring.com.au/a-guide-to-manual-handling-equipment-in-aged-care/\" target=\"_blank\">https://mobilitycaring.com.au/a-guide-to-manual-handling-equipment-in-aged-care/\u003C/a>.\n","[16] Doyle GR, McCutcheon JA. Clinical Procedures for Safer Patient Care [Internet]. British Columbia (CA): BCcampus; 2015. 3.6 Assisting a Patient to a Sitting Position and Ambulation. Image 3, Assist into a sitting position, [Cited 2023 Jun 22]. Available from: \u003Ca href=\"https://opentextbc.ca/clinicalskills/chapter/3-5-positioning-a-patient-on-the-side-of-a-bed/\" target=\"_blank\">https://opentextbc.ca/clinicalskills/chapter/3-5-positioning-a-patient-on-the-side-of-a-bed/\u003C/a>. Licensed under a CC BY 4.0 License.\n","[17] Doyle GR, McCutcheon JA. Clinical Procedures for Safer Patient Care [Internet]. British Columbia (CA): BCcampus; 2015. 3.6 Assisting a Patient to a Sitting Position and Ambulation. Image 2, Assisting patient into a sitting position, [Cited 2023 Jun 22]. Available from: \u003Ca href=\"https://opentextbc.ca/clinicalskills/chapter/3-5-positioning-a-patient-on-the-side-of-a-bed/\" target=\"_blank\">https://opentextbc.ca/clinicalskills/chapter/3-5-positioning-a-patient-on-the-side-of-a-bed/\u003C/a>. Licensed under a CC BY 4.0 License.\n","[18] Doyle GR, McCutcheon JA. Clinical Procedures for Safer Patient Care [Internet]. British Columbia (CA): BCcampus; 2015. 3.6 Assisting a Patient to a Sitting Position and Ambulation. Image 8, Rock back and forth to provide momentum, [Cited 2023 Jun 22]. Available from: \u003Ca href=\"https://opentextbc.ca/clinicalskills/chapter/3-5-positioning-a-patient-on-the-side-of-a-bed/\" target=\"_blank\">https://opentextbc.ca/clinicalskills/chapter/3-5-positioning-a-patient-on-the-side-of-a-bed/\u003C/a>. Licensed under a CC BY 4.0 License.\n","[19] Doyle GR, McCutcheon JA. Clinical Procedures for Safer Patient Care [Internet]. British Columbia (CA): BCcampus; 2015. 3.2 Body Mechanics. Image 4, Mechanical lift, [Cited 2023 Jun 22]. Available from: \u003Ca href=\"https://opentextbc.ca/clinicalskills/chapter/3-2-body-mechanics/\" target=\"_blank\">https://opentextbc.ca/clinicalskills/chapter/3-2-body-mechanics/\u003C/a>. - Licensed under a CC BY 4.0 License.","[20] Doyle GR, McCutcheon JA. Clinical Procedures for Safer Patient Care [Internet]. British Columbia (CA): BCcampus; 2015. 3.5 Positioning Patients in Bed. Image 6, Semi-Fowler’s position, [Cited 2023 Jun 22]. Available from: \u003Ca href=\"https://opentextbc.ca/clinicalskills/chapter/3-4-positioning-a-patient-in-bed/ \" target=\"_blank\">https://opentextbc.ca/clinicalskills/chapter/3-4-positioning-a-patient-in-bed/ \u003C/a>. - Licensed under a CC BY 4.0 License.\n","[21] Edemekong, PF, Bomgaars, DL, Sukumaran, S, Schoo, C. Activities of Daily Living. StatPearls [Internet]. 2022 Jul 3 [cited 2023 Jun 26]. Available from: \u003Ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK470404/\" target=\"_blank\">https://www.ncbi.nlm.nih.gov/books/NBK470404/\u003C/a>.","[22] Bursack, CB. The Importance of Activities of Daily Living (ADLs). AgingCare [Internet]. 2022 Jul 1 [cited 2023 Jun 26]. Available from: \u003Ca href=\"https://www.agingcare.com/articles/activities-of-daily-living-why-this-measure-matters-186853.htm\" target=\"_blank\">https://www.agingcare.com/articles/activities-of-daily-living-why-this-measure-matters-186853.htm\u003C/a>.\n","[23] Physiopedia. Activities of daily living (ADLs) [Internet]. United Kingdom: Physiopedia; 2017 [cited 2023 Jun 26]. Available from: \u003Ca href=\"https://www.physio-pedia.com/ADLs\" target=\"_blank\">https://www.physio-pedia.com/ADLs\u003C/a>.\n"],"guidelines":["dcaed7e0-6d01-4740-9a68-e3ad3719e49d","cfb175cb-7140-41d8-ba59-0e214d6ecee1","72ff7b39-80d1-46de-99c1-b5e5aa114d60","6bd8b153-153b-488a-9be8-c364fd935f2c","a49cdc7e-fa28-4cf9-91fd-34d17125570a","90cfc2e6-6cc1-4247-8b29-4b4965b031b1","20e9f7c1-c88b-4530-98ef-4c44d857844d","87c21bf3-c77e-4622-86af-8396c9be3968","adea920b-c99c-47c0-a303-0f26d1c5c529","ca88656c-b6c1-4deb-b2f1-9e3f3f2a84a0","1d7dec75-8d74-4a8d-a93f-8b6c252aee97","5544f4ae-d902-4c76-a253-7225e8525ddb","e8a8a68a-9b46-46f8-99fa-e3ca5de35c8a"],"courseExtraDetail":{"resourceID":"cd072806-bde9-4702-8995-cfe2f65af559","topicText":["What is ambulating and transferring?\n","Safety considerations when assisting with ambulation and transferring\n","Bed mobility manoeuvers such as turning a client over and side-lying to sit\n","Providing assistance to stand and walk\n","Hoist lifting considerations\n"],"targetAudience":"All care staff who assist a client with mobility, ambulating and transferring. \n\n","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. Ausmed accepts no liability for the performance and exercise of your work duties or professional skills.\u003C/p>\n \u003Cp>The Content does not constitute medical, health, wellness or nutritional advice nor consultation and should not at any time be considered a replacement for the services or advice of a qualified health professional engaging in the provision of evidence-based care within a specific context. The Content is general in nature and does not take into account the circumstances, physical wellbeing, mental status or medical requirements of a particular person, which are factors relevant to the correct diagnosis and treatment of any health condition. Ausmed expressly advises that you must not disregard, or advise others to disregard, medical advice or delay seeking it because of the Content.\u003C/p>\n \u003Cp>While Ausmed uses reasonable endeavours to ensure that all Content is complete and accurate at the time of publication we accept no responsibility for any error, omission or defects contained in the Content. Ausmed does not warrant the accuracy of information provided by any third party and accepts no liability for any loss or damage which you may suffer in reliance on it.\u003C/p>","isANCCAccredited":false,"courseTemplate":1,"videoRecordingLocation":"Melbourne, Australia ","peerReviewers":["b7bb93c5-292b-4cd4-9502-a47b5449815d"],"isMandatoryTraining":true,"alternativeResourceLink":"","reasonForExpiry":"","actionStatus":"","metaData":{"isTrainingModule":true}}}},{"resourceID":"0f6287b9-1026-4572-ac85-e77e81060a2d","title":"Palliative and End-of-Life Care: Care Workers","activityType":"OnlineCourse","code":"AUSMOD048v1.0","min":25,"categories":["0e9c78c5-925b-4ae0-9640-870472ad9a91","1af627df-0b81-48bc-88fa-ee050e3dbfa2","9d2c64a9-cd8c-4ec4-8bf6-ec83b607d9ad","a29df85e-01a7-4d64-bfc6-456297399907","fdf4b1d2-47dd-43c1-a1d5-ac88751342a0","f5e9bf36-9d3e-4b8b-9f76-08fc71170f19"],"topics":["2bc0050d-5405-451d-9f46-7c79aad71a1d","967f8195-b8cd-4ed8-8288-7d0fe9c7f62f","631049a1-3d46-4057-93b5-47b4f8be1340","ffbf105e-8eee-495d-8b88-839b2d73fcc9","d64629bd-3a96-400f-a8e0-88afd3f21046","ff860469-4f5f-4f33-bbae-91550cda37e0","4b7d5a36-0163-4e88-9a7c-d5ff5a7d48ef","d22e32d6-1e7d-4d7d-bfa7-92602f0699cf","8001b4f2-3b4a-4c96-b1c0-da088392825d"],"keywords":["Activities of Daily Living (ADLs)","Aged Care","Ageing","Advance Care Planning","Communication","Mandatory Training","Palliative Care","Residential Aged Care","Standards"],"professions":["Other Profession","Community Care Worker","Health Care Worker","Personal Care Assistant (PCA)","Assistant in Nursing (AIN)","Direct Care Worker","Allied Health Assistant","Ward Assistant","Other Profession"],"educatorNames":["Ausmed "],"aliasObject":{"alias":"palliative-and-end-of-life-care","resourceID":"0f6287b9-1026-4572-ac85-e77e81060a2d","resourceType":"OnlineCourse","metaTitle":"Palliative and End-of-Life Care: Care Workers","metaDescription":"As a care worker, you have the unique opportunity to spend significant time with people receiving palliative and end-of-life care. The care and support you provide in these final stages of life is crucial and its importance can not be overstated."},"createDate":"2024-06-20T22:45:04.000Z","updateDate":"2024-08-22T06:57:41.000Z","availableDate":"2024-06-20T14:00:00.000Z","expiryDate":"2025-06-29T14:00:00.000Z","bundles":["1abae61e-91eb-4813-81a1-22acf58c6691","33cce188-ee06-4ac8-a185-82c4efd472ba","ec442063-3982-4d27-9d56-a95774577e6b"],"courseDetail":{"courseEducators":[{"relationID":"f03e8b6e-09c4-40e0-9a53-064b65d6a845","resourceID":"0f6287b9-1026-4572-ac85-e77e81060a2d","educatorID":"19d618b9-9e1b-421d-9b09-7ad56a48ba40","educatorModel":{"educatorID":"19d618b9-9e1b-421d-9b09-7ad56a48ba40","email":"ausmed.@ausmed.com.au","firstName":" ","lastName":"Ausmed","createDate":"2019-05-29T15:03:17.000Z","updateDate":"2024-10-28T01:59:23.000Z","alias":"ausmed-editorial-team","contactDetail":{"position":"Editorial Team","department":"","organisation":"","qualifications":"","photoURL":"https://ausmed-images.s3.amazonaws.com/ausmed.com/ausmed-educator/Ausmed-logo-square.jpg?stamp=1690771155383","country":"AUS","allowPost":true,"allowEmail":true,"allowTextMsg":true},"eventDetail":{"topics":["e6279e61-739d-4009-ac7c-2531b49a2425"],"biographyNames":["Default",""],"biographies":["Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email ausmed@ausmed.com.au with your concerns.",""],"extraBio":"","brochureBio":""},"types":"Educator"}}],"resourceID":"0f6287b9-1026-4572-ac85-e77e81060a2d","overview":"As a care worker, you have the unique opportunity to spend significant time with people receiving palliative and end-of-life care. The care and support you provide in these final stages of life is crucial and its importance can not be overstated. 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Wherever possible, generic or non-proprietary names of medications or products have been used.\n\n","usage":"\u003Cp>You have the right to save and listen to the Content for your personal use only. You are not permitted to make copies for, or give copies to, other people. You are not permitted to reproduce any tools including self-evaluation tools, or distribute or make available to non-subscribers any support materials whatsoever that relate to the Courses or Lectures/Videos.\u003C/p>\n \u003Cp>You are not permitted to photocopy support materials and/or electronically distribute these to third parties. You are not permitted to make any alterations to the Courses, Lectures/Videos, whatsoever. You are not permitted to pass the Courses, Lectures/Videos off as your own intellectual property.\u003C/p>\n \u003Cp>Ausmed also advises that viewing of or listening to the Courses, Lectures/Videos outside of Ausmed’s complete framework for Courses, Lectures/Videos does not entitle the viewer to the approved CPD hours, which have may been allocated by Ausmed. All additional terms and conditions relevant to the use of this video education document can be found at the bottom of this page, or by clicking \u003Ca href=\"http://www.ausmed.com.au/general-company-information/terms-and-conditions\" target=\"_blank\"> here\u003C/a>. © 2022 Ausmed Education Pty Ltd.\u003C/p>","references":["[1] Department of Health and Aged Care. What is palliative care? [Internet]. Canberra (AU): Australian Government; 2023 Oct 30 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.health.gov.au/topics/palliative-care/about-palliative-care/what-is-palliative-care\" target=\"_blank\">https://www.health.gov.au/topics/palliative-care/about-palliative-care/what-is-palliative-care\u003C/a>.","[2] World Health Organisation. Palliative care [Internet]. Geneva (CH): WHO; 2020 Aug 5 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.who.int/news-room/fact-sheets/detail/palliative-care\" target=\"_blank\">https://www.who.int/news-room/fact-sheets/detail/palliative-care\u003C/a>.","[3] Palliative Care Australia. Understanding palliative care [Internet]. Canberra (AU): Palliative Care Australia; 2015 Apr 22 [cited 2024 May 3]. Available from: \u003Ca href=\"https://palliativecare.org.au/resource/understanding-palliative-care/\" target=\"_blank\">https://palliativecare.org.au/resource/understanding-palliative-care/\u003C/a>.","[4] Program of Experience in the Palliative Approach (PEPA) Project Team. Learning Guide for Care Workers 2020 [Internet]. Brisbane (AU): Queensland University of Technology; 2020 [cited 2024 May 3]. Available from: \u003Ca href=\"https://pepaeducation.com/wp-content/uploads/2021/01/PEPA_CareWorkersGuide_Online.pdf\" target=\"_blank\">https://pepaeducation.com/wp-content/uploads/2021/01/PEPA_CareWorkersGuide_Online.pdf\u003C/a>.","[5] Victorian Government. Standardised care: End of life [Internet]. Victoria: Health Victoria; 2022 Dec [cited 2024 May 14]. Available from: \u003Ca href=\"https://www.health.vic.gov.au/sites/default/files/2022-12/standardise-care-end-of-life.PDF\" target=\"_blank\">https://www.health.vic.gov.au/sites/default/files/2022-12/standardise-care-end-of-life.PDF\u003C/a>.","[6] Better Health Channel. At the end – dying explained [Internet]. Melbourne (AU): Victoria State Government; 2018 Mar 8 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.betterhealth.vic.gov.au/health/servicesandsupport/At-the-end-dying-explained\" target=\"_blank\">https://www.betterhealth.vic.gov.au/health/servicesandsupport/At-the-end-dying-explained\u003C/a>.","[7] Better Health Channel. End of life and palliative care explained [Internet]. Melbourne (AU): Victoria State Government; 2017 Feb 21 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.betterhealth.vic.gov.au/health/servicesandsupport/end-of-life-and-palliative-care-explained#who-delivers-end-of-life-and-palliative-care\" target=\"_blank\">https://www.betterhealth.vic.gov.au/health/servicesandsupport/end-of-life-and-palliative-care-explained#who-delivers-end-of-life-and-palliative-care\u003C/a>.","[8] Aged Care Quality and Safety Commission. Draft Provider Guidance Standard 5 [Internet]. Canberra (AU): Australian Government; 2024 Feb 6 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/resource-library/draft-provider-guidance-standard-5\" target=\"_blank\">https://www.agedcarequality.gov.au/resource-library/draft-provider-guidance-standard-5\u003C/a>.","[9] Palliative Care Australia. National Palliative Care Standards for All Health Professionals and Aged Care Services [Internet]. Canberra (AU): Palliative Care Australia; 2022 Mar 16 [cited 2024 May 3]. Available from: \u003Ca href=\"https://palliativecare.org.au/publication/national-palliative-care-standards-for-all-health-professionals-and-aged-care-services/\" target=\"_blank\">https://palliativecare.org.au/publication/national-palliative-care-standards-for-all-health-professionals-and-aged-care-services/\u003C/a>.","[10] Palliative Care Australia. National Palliative Care Standards for all health professionals and aged care services [Internet]. Canberra: Palliative Care Australia; 2022 Mar [cited 2024 May 14]. Available from: \u003Ca href=\"https://palliativecare.org.au/publication/national-palliative-care-standards-for-all-health-professionals-and-aged-care-services/\" target=\"_blank\">https://palliativecare.org.au/publication/national-palliative-care-standards-for-all-health-professionals-and-aged-care-services/\u003C/a>.","[11] Australian Institute of Health and Welfare. Australia’s health 2016: 6.18 End-of-life care [Internet]. Canberra (AU): Australian Government; 2016 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.aihw.gov.au/getmedia/68ed1246-886e-43ff-af35-d52db9a9600c/ah16-6-18-end-of-life-care.pdf.aspx\" target=\"_blank\">https://www.aihw.gov.au/getmedia/68ed1246-886e-43ff-af35-d52db9a9600c/ah16-6-18-end-of-life-care.pdf.aspx\u003C/a>. ","[12] Supportive and Palliative Care Indicators Tool. The SPICT™ [Internet]. Edinburgh (GB-SCT): The University of Edinburgh; 2014 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.spict.org.uk/the-spict/\" target=\"_blank\">https://www.spict.org.uk/the-spict/\u003C/a>. ","[13] Cancer Council Victoria. Caring for someone nearing the end of life [Internet]. Melbourne (AU): Cancer Council Victoria; 2023 Aug [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.cancervic.org.au/get-support/facing-end-of-life/caring-for-someone-nearing-the-end-of-life\" target=\"_blank\">https://www.cancervic.org.au/get-support/facing-end-of-life/caring-for-someone-nearing-the-end-of-life\u003C/a>.","[14] Royal College of Nursing. Mouth Care during End of Life Care: Keeping the Mouth Clean, Moist and Comfortable [Internet]. London (GB): RCN; 2023 May 17 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.rcn.org.uk/Professional-Development/publications/mouth-care-during-end-of-life-care-uk-pub-010-715\" target=\"_blank\">https://www.rcn.org.uk/Professional-Development/publications/mouth-care-during-end-of-life-care-uk-pub-010-715\u003C/a>.","[15] Crossroads Hospice. How to Reposition a Bedbound Patient. Hospice & Palliative Care Insights [Internet]. 2021 Jan 21 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.crossroadshospice.com/hospice-palliative-care-blog/2021/january/21/how-to-reposition-someone-in-bed/\" target=\"_blank\">https://www.crossroadshospice.com/hospice-palliative-care-blog/2021/january/21/how-to-reposition-someone-in-bed/\u003C/a>.","[16] Crossroads Hospice. How to Give a Bed Bath Step By Step. Hospice & Palliative Care Insights [Internet]. 2022 Mar 20 [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.crossroadshospice.com/hospice-palliative-care-blog/2022/march/20/how-to-give-a-bed-bath-step-by-step/\" target=\"_blank\">https://www.crossroadshospice.com/hospice-palliative-care-blog/2022/march/20/how-to-give-a-bed-bath-step-by-step/\u003C/a>.","[17] palliAGED. Tips for Careworkers: Eye Care [Internet]. Adelaide (AU): palliAGED; 2022 Jul [cited 2024 May 3]. Available from: \u003Ca href=\"https://www.palliaged.com.au/Practice-Centre/For-Careworkers/Practice-Tip-Sheets-for-Careworkers/Careworker-Tip-Sheets/Eye-Care\" target=\"_blank\">https://www.palliaged.com.au/Practice-Centre/For-Careworkers/Practice-Tip-Sheets-for-Careworkers/Careworker-Tip-Sheets/Eye-Care\u003C/a>.","[18] Palliative Care Australia. Resources: the dying process [Internet]. Canberra: Palliative Care Australia; [2015 Apr 22] [cited 2024 May 14]. Available from: \u003Ca href=\"https://palliativecare.org.au/resource/resources-the-dying-process/\" target=\"_blank\">https://palliativecare.org.au/resource/resources-the-dying-process/\u003C/a>.","[19] Loddon Mallee Regional Palliative Care Consultancy Service. Customs and beliefs around death and dying [Internet]. Bendigo: Loddon Mallee Regional Palliative Care Consultancy Service; 2011 Jul [cited 2024 May 14]. Available from: \u003Ca href=\"https://lmrpcc.org.au/wp-content/uploads/2011/07/Customs-Beliefs-Death-Dying.pdf\" target=\"_blank\">https://lmrpcc.org.au/wp-content/uploads/2011/07/Customs-Beliefs-Death-Dying.pdf\u003C/a>.","[20] palliAGED. Tips for Careworkers: After-Death Choices [Internet]. Adelaide (AU): palliAGED; 2024[cited 2024 May 3]. Available from: \u003Ca href=\"https://www.palliaged.com.au/Portals/5/Documents/Practice-Tip_Sheets/After-Death-Choices-Careworkers.pdf\" target=\"_blank\">https://www.palliaged.com.au/Portals/5/Documents/Practice-Tip_Sheets/After-Death-Choices-Careworkers.pdf\u003C/a>."],"guidelines":["adea920b-c99c-47c0-a303-0f26d1c5c529","10dab604-883f-4751-8f53-2d315f5549a8","40a58630-3c02-4196-89c7-15b794b961e1","6bd8b153-153b-488a-9be8-c364fd935f2c"],"courseExtraDetail":{"resourceID":"0f6287b9-1026-4572-ac85-e77e81060a2d","topicText":["What is palliative care and end-of-life care?\n","Who receives palliative care?\n","What are your responsibilities?\n","The National Palliative Care Standards\n","Providing end-of-life care and support\n"],"targetAudience":"All aged care providers, healthcare professionals and staff who work with older people.\n\n","disclaimer":"\u003Cp>The Content that Ausmed Education Pty Ltd and its related entities (Ausmed) provide is for your general information and educational purposes only, to assist in enabling you to satisfy your continuing professional development requirements. 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Available from: \u003Ca href=\"https://www.agedcarequality.gov.au/sites/default/files/media/guidance-material-for-the-strengthened-aged-care-quality-standards-standard-2.pdf\" target=\"_blank\">https://www.agedcarequality.gov.au/sites/default/files/media/guidance-material-for-the-strengthened-aged-care-quality-standards-standard-2.pdf\u003C/a>.","[3] Work Health and Safety Act [Internet]. Canberra (AU): Federal Register of Legislation; [2018 Jul 1] [cited 2023 Mar 16]. Available from: URL not available.","[4] Standards Catalogue [Internet]. NSW (AU): Standards Australia; [2010] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/fp-017/as--3745-2010 \" target=\"_blank\">https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/fp-017/as--3745-2010 \u003C/a>.","[5] Ausmed Editorial Team. Fire Safety in Your Client’s Home [Internet]. Victoria (AU): Ausmed; [2020 Sep 1] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://www.ausmed.com.au/cpd/articles/fire-safety-home\" target=\"_blank\">https://www.ausmed.com.au/cpd/articles/fire-safety-home\u003C/a>.","[6] Fire, Electrical & Safety Compliance Services. Fire Safety For Aged Care Facilities [Internet]. Queensland (AU): Fire, Electrical & Safety Compliance Services; [2019 Apr 30] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://www.fcfnational.com.au/blog/fire-safety-for-aged-care-facilities\" target=\"_blank\">https://www.fcfnational.com.au/blog/fire-safety-for-aged-care-facilities\u003C/a>.","[7] La Trobe University. Health and Safety Procedure - Emergency Control Organisation [Internet]. Victoria (AU): La Trobe University; [2017 Oct 21] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://policies.latrobe.edu.au/document/view.php?id=183\" target=\"_blank\">https://policies.latrobe.edu.au/document/view.php?id=183\u003C/a>.","[8] Weekes J. 7 key duties of a fire warden [Internet]. Victoria (AU): Portner Press; [2017 Nov 23] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://www.healthandsafetyhandbook.com.au/bulletin/7-key-duties-of-a-fire-warden/\" target=\"_blank\">https://www.healthandsafetyhandbook.com.au/bulletin/7-key-duties-of-a-fire-warden/\u003C/a>.","[9] South Australian Country Fire Service. Home fire safety & prevention [Internet]. South Australia (AU): South Australian Government; [date unknown] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://www.cfs.sa.gov.au/plan-prepare/before-a-fire-be-prepared/home-fire-safety-prevention/\" target=\"_blank\">https://www.cfs.sa.gov.au/plan-prepare/before-a-fire-be-prepared/home-fire-safety-prevention/\u003C/a>.","[10] Home fire safety [Internet]. Australia: raisingchildren.net.au; [2021 Jan 29] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://raisingchildren.net.au/newborns/safety/burns-scalds-fire/house-fires\" target=\"_blank\">https://raisingchildren.net.au/newborns/safety/burns-scalds-fire/house-fires\u003C/a>.","[11] South Australian Metropolitan Fire Service. The Elderly and People with Disabilities [Internet]. South Australia (AU): South Australian Government; [2020 Sep 22] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://www.mfs.sa.gov.au/community/safety-and-education/fact-sheets-and-brochures/fact-sheet-pages/the-elderly-and-people-with-disabilities\" target=\"_blank\">https://www.mfs.sa.gov.au/community/safety-and-education/fact-sheets-and-brochures/fact-sheet-pages/the-elderly-and-people-with-disabilities\u003C/a>.","[12] Country Fire Authority. Fire safety for older people and people with disability [Internet]. Victoria (AU): Country Fire Authority; [2012 May][cited 2023 Mar 16]. Available from: URL not available.","[13] Fire and Rescue NSW. Smoke Alarm Maintenance Guide [Internet]. New South Wales (AU): NSW Government; [2021 Apr 19] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://www.fire.nsw.gov.au/page.php?id=444\" target=\"_blank\">https://www.fire.nsw.gov.au/page.php?id=444\u003C/a>.","[14] Smoke Alarms [Internet]. Victoria (AU): FRV headquarters; [updated 2021 Jun 18] [cited 2023 Mar 16]. Available from: \u003Ca href=\"https://www.frv.vic.gov.au/smoke-alarms\" target=\"_blank\">https://www.frv.vic.gov.au/smoke-alarms \u003C/a>.","[15] Fire and Rescue NSW. In Case of Fire [Internet]. New South Wales (AU): NSW Government; [2021] [cited 2023 Mar 16]. 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