Terms and Conditions | Telegraph Tickets

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Bookings made with this site are supplied by Encore Tickets Limited and other suppliers chosen by this site. <a href="https://web.archive.org/web/20190307210947/https://www.encoretickets.co.uk/">Encore Tickets</a> acts as a bonded fulfilment agent for this site. Encore Tickets is a member of the Society of Ticket Agents and Retailers (STAR) and operates within the code of practice STAR sets down for its members. For more information on STAR please see <a href="https://web.archive.org/web/20190307210947/http://www.star.org.uk/" target="_blank">www.star.org.uk</a>. For information about how and why we process Personal Data, please see our <a href="/web/20190307210947/https://tickets.telegraph.co.uk/privacy-policy">Privacy Policy</a>.</p> <p>2. Tickets or Packages cannot be exchanged or cancelled, unless you have purchased a Flexiticket option. Flexiticket allows you to change your booking to an alternative date up to 3 days before the original performance date, and protect yourself against cancellation charges.</p> <p>3. This site acts as an agent only and has no control over the event or venue.</p> <p>4. Tickets are sold subject to the Rules and Regulations of the event organiser/venue which are available on request. The event organiser/venue reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break.</p> <p>5. Personal arrangements including travel and accommodation relating to the event are the ticket holder鈥檚 own risk and in no event shall Encore Tickets Limited, the venue or the producer/promoter be liable for any wasted expenditure beyond the ticket price and booking fee.</p> <p>6. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket. Both Encore Tickets Limited and the venue management reserve the right to provide an alternative seat to that stated on the ticket.</p> <p>7. If accurate personal contact details are not provided at the time of booking (correct email, phone number and billing address), we reserve the right to cancel and refund the transaction.</p> <p>8. All prices which are displayed include any applicable payment processing fees and booking fees. All prices are inclusive of any applicable VAT. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.</p> <p>9. All prices which are displayed include any applicable payment processing fees and booking fees. All prices are inclusive of any applicable VAT.</p> <p>10. We try our very best to ensure the accuracy of all of our prices, but in rare instances pricing errors may occur. If we discover an error in the price of your booking, we will contact you via email or phone or letter and will give you the option of either a) re-processing your booking at the correct price or b) cancelling your booking with a full refund of any monies already paid.</p> <p>11. The savings which are shown alongside our combined dinner and show packages, is calculated from the package price as a percentage of the ticket face value and restaurant price.</p> <p>12. Tickets and items purchased from this site by customers outside the UK will be available for collection from the event venue on the date of performance or upon arrival at the hotel, restaurant or attraction. Tickets will only ever be posted to the registered billing address of the credit card holder in the UK.</p> <p>13. Personal data you provide, including your name and address, will be processed by this site, by Encore Tickets Limited, and by other parties involved in providing services to you, such as for ticket fulfilment, or if you have requested that we send you information by email or post which may be of interest. For more information about how and why we process Personal Data, please see our <a href="/web/20190307210947/https://tickets.telegraph.co.uk/privacy-policy">Privacy Policy</a>.</p> <p>14. Your name and address will be held by this site. This information will not be divulged to, sold or shared with any other organisation. This site may from time to time send you information by email or post which it believes may be of interest to you. A copy of your personal data will also be held by Encore Tickets Ltd who are licensed solely to use your information for the processing of your booking and not for on-going marketing purposes.</p> <p>15. In the unlikely event that you have any reason to complain or experience any problems you must immediately inform the supplier of the service(s) in question (including the Restaurant or Hotel) at the time of the experience. Any complaints must then be put in writing to us and we resolve to reply within 48 hours. Please note any complaints need to be made within 14 days of the experience booked.</p> <p>16. All rights, including copyright, in this website are owned by or licensed to Encore Tickets Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Encore Tickets Limited. 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