Standard Optical closure becomes permanent: what can customers do now to get their eyewear?

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class="opscoad-news-top-leaderboard leaderboard-ad"></div>  <article class="pad"> <div class="wrapper article"> <p class="article_cat"><a href="https://ksltv.com/category/kslinvestigates/">KSL INVESTIGATES</a></p> <h1>Standard Optical closure becomes permanent: what can customers do now to get their eyewear?</h1> <div class="date"> <p>Oct 30, 2024, 10:37 PM | <span style="color:#c00;">Updated: </span>10:40 pm</p> </div> <div class="flex"> <div class="flex_article"> <div id="videoOverride"> <div style="position:relative;overflow:hidden;padding-bottom:56.25%"><iframe src="https://cdn.jwplayer.com/players/hsxwwlKP-g7Cql2Iu.html" width="100%" height="100%" frameborder="0" scrolling="auto" title="Standard Optical closure becomes permanent: what can customers do now to get their eyewear?" style="position:absolute;" allowfullscreen></iframe></div> </div> <div class="byline"> <div class="share"> <div class="share-button"> Share <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path fill="#333" d="M503.7 226.2l-176 151.1c-15.38 13.3-39.69 2.545-39.69-18.16V272.1C132.9 274.3 66.06 312.8 111.4 457.8c5.031 16.09-14.41 28.56-28.06 18.62C39.59 444.6 0 383.8 0 322.3c0-152.2 127.4-184.4 288-186.3V56.02c0-20.67 24.28-31.46 39.69-18.16l176 151.1C514.8 199.4 514.8 216.6 503.7 226.2z"/></svg> </div> </div> <a href="https://ksltv.com/author/mgephardt/"><img src="https://ksltv.com" alt="Matt Gephardt's Profile Picture"></a> <p><span>BY</span> <a href="https://ksltv.com/author/mgephardt/" style="font-weight:500;"><span class="author">MATT GEPHARDT</span></a></p><br> <p class="date">KSLTV.com</p> </div> <div class="story_body"> <p><em>WEST VALLEY CITY </em>— It has been a month since Utah-based eyewear company Standard Optical abruptly shut its doors to all its locations and left customers wondering if they’ll ever get the contact lenses or glasses they’ve paid for.</p> <p>“I’ve been waiting for about a year for my contacts,” Lily Salgado told the KSL Investigators in the waiting room at Standard Optical’s headquarters in West Valley City.</p> <p>She was desperate to get ahold of the contact lenses she paid $1,000 for. Her desperation was further amplified by the fact all the retailer’s storefronts were locked with signs posted on the doors saying they’re “closed for the foreseeable future.”</p> <p>“I’ve been to three locations and no update whatsoever,” Salgado said.</p> <p>She is far from alone.</p> <p>Since we <a href="https://ksltv.com/688786/standard-optical-ceo-says-customers-will-get-their-orders-after-the-utah-eyecare-provider-closed-its-stores-this-week/" target="_blank" rel="noopener">broke the story earlier this month,</a> the KSL Investigators have been inundated with calls and emails from frustrated customers of Standard Optical.</p><div class="adbreak"><div data-unit="/21740664820/SLC/KSLTV/ksltv_article_1" class="opscoad-news-in-article-1"></div></div></p> <p>A month ago, the 113-year-old company’s owner, Stephen Schubach, put the blame on a business deal gone sideways for their need to “go dark,” as he called it. On that day, he told me the plan was to reopen quickly.</p> <p>“Probably two weeks,” Schuback estimated.</p> <p>“You think your stores will be open again in two weeks?” I asked.</p> <p>“I would hope so.”</p> <p>Now, four weeks later, the reopening has not happened. The doors have new signs: eviction notices from unpaid landlords.</p> <p>Via text message to me, Schubach wrote, “We are not reopening our stores”</p> <p>I asked, “What does that mean for people who placed orders but they have not been completed. Are they out of luck?”</p> <p>“No we will continue processing work” he responded.</p> <p>I asked, “Do you have a timeline on when people who are still awaiting orders may receive their glasses or contact lenses?”</p> <p>Schubach wrote, “I’m sorry but I don’t”</p> <p>A month ago, <a href="https://www.standardoptical.net/" target="_blank" rel="noopener">Standard Optical</a> gave me a phone number customers could call that I was told would be answered. I’ve heard from many folks who said they’ve tried it and all they get is a message saying the voicemail box is full. When I pointed that out to Schubach, he told me they are continuing to call people when their orders are ready for pick up.</p> <p>I spoke to one of Standard Optical’s competitors who asked that I not use their name. Their advice to Standard Optical customers is to get the insurance company involved if you paid for any part of your order using insurance. I’m told they have helped some Medicaid recipients explain to the agency how they never got what they ordered so they could get a replacement order approved.</p> <p>If you paid with a credit card, you could have your credit card company issue a chargeback. Unfortunately, many are way past the typical 60-day deadline for that.</p><div class="adbreak"><div data-unit="/21740664820/SLC/KSLTV/ksltv_article_1" class="opscoad-news-in-article-2"></div></div></p> <div class="post-content-author-socials"><p><a class="twitter-follow-button" href="https://twitter.com/KSL5TV" data-size="large" data-show-count="false">Follow @KSL5TV</a><script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script></p><div class="facebook-follow-button"><a href="https://www.facebook.com/ksltv" data-show-count="false"><img decoding="async" alt="white facebook logo" src="https://cdn.ksltv.com/ksltv/wp-content/uploads/2023/03/f_logo_RGB-White_58.png"><span>Like us on Facebook</span></a></div></div> <div class="share"> <div class="share-button"> Share <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path fill="#333" d="M503.7 226.2l-176 151.1c-15.38 13.3-39.69 2.545-39.69-18.16V272.1C132.9 274.3 66.06 312.8 111.4 457.8c5.031 16.09-14.41 28.56-28.06 18.62C39.59 444.6 0 383.8 0 322.3c0-152.2 127.4-184.4 288-186.3V56.02c0-20.67 24.28-31.46 39.69-18.16l176 151.1C514.8 199.4 514.8 216.6 503.7 226.2z"/></svg> </div> </div> </div> </div> <div class="three"> <div class="textwidget custom-html-widget"><div class="col_label"><h2><svg style="width:8px;height:8px;margin-right:5px;" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"> <path fill="#c00" d="M512 256C512 397.4 397.4 512 256 512C114.6 512 0 397.4 0 256C0 114.6 114.6 0 256 0C397.4 0 512 114.6 512 256z"></path> </svg> KSL 5 TV Live</h2></div> <div id="fuel-video"> <fuel-video data-channel="9272c31b-1ed0-4e44-b2a6-029110448982" data-poster-image="https://fuel-streaming-prod01.fuelmedia.io/player/v3/poster.jpg" data-swc="" data-ad-method="1" data-muted="true" data-autoplay="true"></fuel-video> </div></div> <div data-unit="/21740664820/SLC/KSLTV/ksltv_right_1" class="opscoad-news-right-1 sidebar_ad"></div> <div class="textwidget custom-html-widget"><div class="meet-the-investigators-widget-container"> <h3>Meet the KSL Investigators</h3> <div style="display:flex;padding-top:10px;"> <div style="width:25%;margin-right:5%;"> <a href="https://ksltv.com/our-team-members/mike-headrick/"> <img width="75" height="45" src="https://cdn.ksltv.com/ksltv/wp-content/uploads/2018/02/Mike-Headrick--250x149.png" alt="Mike Headrick, KSL Investigative Reporter" style="width:100%;"> </a> </div> <div style="width:70%"> <a href="https://ksltv.com/our-team-members/mike-headrick/" class="investigators-link">Mike Headrick, KSL Investigative Reporter</a> </div> </div> <div style="display:flex;padding-top:10px;"> <div style="width:25%;margin-right:5%;"> <a href="https://ksltv.com/our-team-members/matt-gephardt/"> <img width="75" height="45" src="https://ksltv.com/wp-content/uploads/2020/02/Matt-Gephardt-300x169.png" alt="Matt Gephardt, KSL Investigative Reporter" style="width:100%;"> </a> </div> <div style="width:70%"> <a href="https://ksltv.com/our-team-members/matt-gephardt/" class="investigators-link">Matt Gephardt, KSL Investigative Reporter</a> </div> </div> <div style="display:flex;padding-top:10px;"> <div style="width:25%;margin-right:5%;"> <a href="https://ksltv.com/our-team-members/daniella-rivera/"> <img width="75" height="45" src="https://cdn.ksltv.com/ksltv/wp-content/uploads/2021/09/DaniellaRivera2-300x169.png" alt="Daniella Rivera, KSL Investigative Reporter" style="width:100%;"> </a> </div> <div style="width:70%"> <a href="https://ksltv.com/our-team-members/daniella-rivera/" class="investigators-link">Daniella Rivera, KSL Investigative Reporter</a> </div> </div> <div style="display:flex;padding-top:10px;"> <div style="width:25%;margin-right:5%;"> <a href="https://ksltv.com/our-team-members/courtney-johns/"> <img width="75" height="45" src="https://cdn.ksltv.com/ksltv/wp-content/uploads/2024/08/Courtney-Johns-1-300x169.jpg" alt="Courtney Johns, KSL Investigative Reporter" style="width:100%;"> </a> </div> <div style="width:70%"> <a href="https://ksltv.com/our-team-members/courtney-johns/" class="investigators-link">Courtney Johns, KSL Investigative Reporter</a> </div> </div> <div style="display:flex;padding-top:10px;"> <div style="width:25%;margin-right:5%;"> <a href="https://ksltv.com/our-team-members/sloan-schrage-ksl-investigativeconsumer-producer/"> <img width="75" height="45" src="https://cdn.ksltv.com/ksltv/wp-content/uploads/2020/01/Sloan-Schrage-Web-300x169.png?21490" alt="Sloan Schrage, Consumer Investigative Producer" style="width:100%;"> </a> </div> <div style="width:70%"> <a href="https://ksltv.com/our-team-members/sloan-schrage-ksl-investigativeconsumer-producer/" class="investigators-link">Sloan Schrage, Consumer Investigative Producer</a> </div> </div> <div style="display:flex;padding-top:10px;"> <div style="width:25%;margin-right:5%;"> <a href="https://ksltv.com/our-team-members/annie-knox/"> <img width="75" height="45" src="https://cdn.ksltv.com/ksltv/wp-content/uploads/2021/10/AnnieKnox2-300x169.png" alt="Annie Knox, KSL Investigative Producer" style="width:100%;"> </a> </div> <div style="width:70%"> <a href="https://ksltv.com/our-team-members/annie-knox/" class="investigators-link">Annie Knox, KSL Investigative Producer</a> </div> </div> </div> </div> </div> </div> </div> </article>  <div class="wrapper cat_section_wrapper"> <h2 class="bottom_border">KSL Investigates</h2> <div class="flex"> <div class="two"> <div class="flex"> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/710576/get-gephardt-licensing-department-con/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/710576/get-gephardt-licensing-department-con/','Category_Section_Story_1']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/11/posterImage-15-e1732812731293.jpg" srcset="https://ksltv.com/wp-content/uploads/2024/11/posterImage-15-420x236.jpg 420w, https://ksltv.com/wp-content/uploads/2024/11/posterImage-15-600x338.jpg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="If you need a license to do your job, beware. Scammers may be coming for you, according to an urgen..."> </a> <p class="author-name">Matt Gephardt</p> <h3> <a href="https://ksltv.com/710576/get-gephardt-licensing-department-con/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/710576/get-gephardt-licensing-department-con/','Category_Section_Story_1']);"> Get Gephardt: Licensing Department Con </a> </h3> <p class="description"> If you need a license to do your job, beware. Scammers may be coming for you, according to an urgent warning from state regulators. </p> <p class="bottom-date">4 days ago</p> </div> </div> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/710171/how-long-is-too-long-to-wait-for-a-recall-replacement/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/710171/how-long-is-too-long-to-wait-for-a-recall-replacement/','Category_Section_Story_2']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/11/posterImage-1-e1732685625549.jpeg" srcset="https://ksltv.com/wp-content/uploads/2024/11/posterImage-1-420x236.jpeg 420w, https://ksltv.com/wp-content/uploads/2024/11/posterImage-1-600x338.jpeg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="Computer rendering of the BlendJet 2 global recall notice. (KSL TV)..."> </a> <p class="author-name">Matt Gephardt</p> <h3> <a href="https://ksltv.com/710171/how-long-is-too-long-to-wait-for-a-recall-replacement/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/710171/how-long-is-too-long-to-wait-for-a-recall-replacement/','Category_Section_Story_2']);"> How long is too long to wait for a recall replacement? </a> </h3> <p class="description"> One Utah woman has been waiting for a replacement ever since. Worried it may never come, it was time to Get Gephardt. </p> <p class="bottom-date">6 days ago</p> </div> </div> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/709029/utah-youth-firearm-offenses-double-but-no-one-really-knows-where-theyre-getting-the-guns/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/709029/utah-youth-firearm-offenses-double-but-no-one-really-knows-where-theyre-getting-the-guns/','Category_Section_Story_3']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/11/Student-Violence-5-112224_1.jpg" srcset="https://ksltv.com/wp-content/uploads/2024/11/Student-Violence-5-112224_1-420x236.jpg 420w, https://ksltv.com/wp-content/uploads/2024/11/Student-Violence-5-112224_1-600x338.jpg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="A graphic showing the number of juvenile lockups for gun offenses from 2015 to 2024. (KSL TV)..."> </a> <p class="author-name">Courtney Johns and Annie Knox, KSL-TV</p> <h3> <a href="https://ksltv.com/709029/utah-youth-firearm-offenses-double-but-no-one-really-knows-where-theyre-getting-the-guns/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/709029/utah-youth-firearm-offenses-double-but-no-one-really-knows-where-theyre-getting-the-guns/','Category_Section_Story_3']);"> Utah youth firearm offenses double, but no one really knows where they’re getting the guns </a> </h3> <p class="description"> Utah has seen a troubling rise in teens charged with firearm-related crimes, prompting calls for better data tracking and prevention efforts as experts explore how minors are obtaining guns. </p> <p class="bottom-date">10 days ago</p> </div> </div> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/708649/as-you-shop-during-this-season-watch-out-for-the-holiday-scams/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/708649/as-you-shop-during-this-season-watch-out-for-the-holiday-scams/','Category_Section_Story_4']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/11/Holiday-scam-warning-112124-e1732233238566.jpeg" srcset="https://ksltv.com/wp-content/uploads/2024/11/Holiday-scam-warning-112124-420x236.jpeg 420w, https://ksltv.com/wp-content/uploads/2024/11/Holiday-scam-warning-112124-600x338.jpeg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="Experts said consumers need to be mindful of deception mixed among holiday deals to avoid scams. 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Scams often rise as scammers exploit the season's generosity, distractions, and online activity. </p> <p class="bottom-date">11 days ago</p> </div> </div> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/708708/something-has-to-change-searching-for-solutions-after-5-utah-teens-killed-by-peers/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/708708/something-has-to-change-searching-for-solutions-after-5-utah-teens-killed-by-peers/','Category_Section_Story_5']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/11/TEEN-VIOLENCE-112124_1.jpg" srcset="https://ksltv.com/wp-content/uploads/2024/11/TEEN-VIOLENCE-112124_1-420x236.jpg 420w, https://ksltv.com/wp-content/uploads/2024/11/TEEN-VIOLENCE-112124_1-600x338.jpg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="A family photo of Kian Hamilton, who was stabbed and killed in August 2024...."> </a> <p class="author-name">Courtney Johns</p> <h3> <a href="https://ksltv.com/708708/something-has-to-change-searching-for-solutions-after-5-utah-teens-killed-by-peers/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/708708/something-has-to-change-searching-for-solutions-after-5-utah-teens-killed-by-peers/','Category_Section_Story_5']);"> ‘Something has to change’: Searching for solutions to Utah’s rise in student violence </a> </h3> <p class="description"> Recent deaths of several teenagers sent the KSL Investigators searching for solutions to a rise in teen violence. </p> <p class="bottom-date">11 days ago</p> </div> </div> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/707941/ai-revolution-how-artificial-intelligence-could-reshape-public-safety/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/707941/ai-revolution-how-artificial-intelligence-could-reshape-public-safety/','Category_Section_Story_6']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/11/AI_PoliceFeatureImage-e1732076617870.jpg" srcset="https://ksltv.com/wp-content/uploads/2024/11/AI_PoliceFeatureImage-420x236.jpg 420w, https://ksltv.com/wp-content/uploads/2024/11/AI_PoliceFeatureImage-600x338.jpg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="West Jordan Police Officer Ramon Ramirez speaks with the KSL Investigators in Nov. 2024. 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The KSL Investigators look at the public safety impact of the AI revolution. </p> <p class="bottom-date">13 days ago</p> </div> </div> </div> </div> <div class="three"> <div class="stick-to-top">  <div data-unit="/21740664820/SLC/KSLTV/ksltv_category" class='opscoad-news-category-1'></div> </div> </div> </div> </div> <div class="wrapper"> <h2 class="bottom_border">Sponsored Articles</h2> <div class="flex"> <div class="two"> <div class="flex"> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/697356/choosing-the-right-computer-a-comprehensive-guide/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/697356/choosing-the-right-computer-a-comprehensive-guide/','Sponsored_Section_Story_1']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/10/Customer-1-e1732722829967.jpg" srcset="https://ksltv.com/wp-content/uploads/2024/10/Customer-1-e1732722829967-420x236.jpg 420w, https://ksltv.com/wp-content/uploads/2024/10/Customer-1-e1732722829967-600x338.jpg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="2 computer techs in a computer shop holding up a computer server with the "hang loose" sign..."> </a> <p class="author-name"> PC Laptops </p> <h3> <a href="https://ksltv.com/697356/choosing-the-right-computer-a-comprehensive-guide/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/697356/choosing-the-right-computer-a-comprehensive-guide/','Sponsored_Section_Story_1']);"> Choosing the Right Computer: A Comprehensive Guide </a> </h3> <p class="description"> With these tips, choosing the right computer that fits your needs and your budget will be easier than ever. </p>  </div> </div> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/709666/christkind-at-this-is-the-place/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/709666/christkind-at-this-is-the-place/','Sponsored_Section_Story_2']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/11/201612_christkindlmarkt14-2.jpg" srcset="https://ksltv.com/wp-content/uploads/2024/11/201612_christkindlmarkt14-2-420x236.jpg 420w, https://ksltv.com/wp-content/uploads/2024/11/201612_christkindlmarkt14-2-600x338.jpg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="crowds of people in a German style Christmas market..."> </a> <p class="author-name"> This Is The Place Heritage Park </p> <h3> <a href="https://ksltv.com/709666/christkind-at-this-is-the-place/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/709666/christkind-at-this-is-the-place/','Sponsored_Section_Story_2']);"> Celebrate Christkindlmarket at This Is The Place Heritage Park! </a> </h3> <p class="description"> The Christkindlmarket is an annual holiday celebration influenced by German traditions and generous giving. </p>  </div> </div> <div class="flex_division"> <div class="flex_internal"> <a href="https://ksltv.com/707741/brighten-your-mood-this-winter-with-these-lighting-tricks/" onclick="_gaq.push(['_trackEvent','KSLTV Article','https://ksltv.com/707741/brighten-your-mood-this-winter-with-these-lighting-tricks/','Sponsored_Section_Story_3']);"> <img width="765" height="430" src="https://ksltv.com/wp-content/uploads/2024/11/AdobeStock_129804797.jpeg" srcset="https://ksltv.com/wp-content/uploads/2024/11/AdobeStock_129804797-420x236.jpeg 420w, https://ksltv.com/wp-content/uploads/2024/11/AdobeStock_129804797-600x338.jpeg 600w" sizes="(min-width: 865px) 420px, 100vw" loading="lazy" alt="Image of pretty woman walking in snowy mountains. 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Standard Optical closure becomes permanent: what can customers do now to get their eyewear?