TenMarks Help Desk

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://help.tenmarks.com/hc/en-us","20180816091729","https://web.archive.org/","web","/_static/", "1534411049"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8">  <title>TenMarks Help Desk</title> <meta name="csrf-param" content="authenticity_token"/> <meta name="csrf-token" content="+r/9ZQ3w/fGDi6jDBAsAHfBRMPesUA2Sx+5lhGW2xuIzi9114L8chgN5a2m//s2YLsL1M6F29prkK9S0EtZ6dg=="/> <link rel="canonical" href="https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/en-us"/> <link rel="alternate" hreflang="en" href="https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/en-us"/>  <link rel="stylesheet" media="all" href="//web.archive.org/web/20180816091729cs_/https://static.zdassets.com/hc/assets/application-be7996635be623dcfc7e4f8f27ad7084.css" id="stylesheet"/> <link rel="stylesheet" type="text/css" href="//web.archive.org/web/20180816091729cs_/https://p19.zdassets.com/hc/themes/131953/115006249567/style-399ee937de34c99d54a0a65d38189877.css?brand_id=105254&locale=en-us"/> <link rel="shortcut icon" type="image/x-icon" href="//web.archive.org/web/20180816091729im_/https://p19.zdassets.com/hc/settings_assets/131953/200073604/Hm9axtu0Kbt0WjnW4qDXmg-favicon.ico"/>  <script src="//web.archive.org/web/20180816091729js_/https://static.zdassets.com/hc/assets/jquery-b60ddb79ff2563b75442a6bac88b00b5.js"></script> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//web.archive.org/web/20180816091729/https://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-8511814-15', 'auto'); ga('send', 'pageview'); </script> <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport"/> <script type="text/javascript" src="//web.archive.org/web/20180816091729js_/https://p19.zdassets.com/hc/themes/131953/115006249567/script-399ee937de34c99d54a0a65d38189877.js?brand_id=105254&locale=en-us"></script> </head> <body class=""> <header class="header"> <div class="logo"> <a title="Home" href="/web/20180816091729/https://help.tenmarks.com/hc/en-us"> <img src="//web.archive.org/web/20180816091729im_/https://p19.zdassets.com/hc/settings_assets/131953/200073604/jeEiaxPqHhtTvfKzxbig2A-xZ6ifoJny9LPMbrag9KzRQ-TenMarks_Amazon_Site.png" alt="Logo"> </a> </div> <div class="nav-wrapper"> <span class="icon-menu"></span> <nav class="user-nav" id="user-nav"> <a class="submit-a-request" href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/requests/new">Submit a request</a> </nav>  </div> </header> <main role="main"> <section class="section hero"> <div class="hero-inner"> <form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/web/20180816091729/https://help.tenmarks.com/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"/><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search"/></form> </div> </section> <div class="container"> <section class="section knowledge-base"> <section class="categories blocks"> <ul class="blocks-list"> <li class="blocks-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/categories/200249334-Getting-Started-with-Math-and-Writing" class="blocks-item-link"> <h4 class="blocks-item-title">Getting Started with Math and Writing</h4> <p class="blocks-item-description"></p> </a> </li> <li class="blocks-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/categories/200249324-TenMarks-Math" class="blocks-item-link"> <h4 class="blocks-item-title">TenMarks Math</h4> <p class="blocks-item-description"></p> </a> </li> <li class="blocks-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/categories/115001609148-TenMarks-Writing" class="blocks-item-link"> <h4 class="blocks-item-title">TenMarks Writing</h4> <p class="blocks-item-description"></p> </a> </li> <li class="blocks-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/categories/202923547-Webinars-Resources" class="blocks-item-link"> <h4 class="blocks-item-title">Webinars & Resources</h4> <p class="blocks-item-description"></p> </a> </li> <li class="blocks-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/categories/200249354-Administrators" class="blocks-item-link"> <h4 class="blocks-item-title">Administrators</h4> <p class="blocks-item-description"></p> </a> </li> </ul> </section> <section class="articles"> <h3>Promoted articles</h3> <ul class="article-list promoted-articles"> <li class="promoted-articles-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/articles/218888068-What-is-Class-Archival-"> What is Class Archival? </a> </li> <li class="promoted-articles-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/articles/115010741848-What-s-New-in-TenMarks"> What’s New in TenMarks </a> </li> <li class="promoted-articles-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/articles/204938054-Technical-Requirements"> Technical Requirements </a> </li> <li class="promoted-articles-item"> <a href="/web/20180816091729/https://help.tenmarks.com/hc/en-us/articles/115004511468-TenMarks-Math-Curriculum-Alignment-Guides"> TenMarks Math Curriculum Alignment Guides </a> </li> </ul> </section> </section> <section class="section activity"> <div data-app="recent-activity" data-url="/web/20180816091729oe_/https://help.tenmarks.com/hc/api/internal/recent_activities?locale=en-us"></div> </section> </div> </main> <footer class="footer"> <div class="footer-inner"> <a title="Home" href="/web/20180816091729/https://help.tenmarks.com/hc/en-us">TenMarks Help Desk</a> <div class="footer-language-selector"> </div> </div> </footer> <div class="powered-by-zendesk"> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" focusable="false" viewbox="0 0 26 26"> <path d="M12 8.2v14.5H0zM12 3c0 3.3-2.7 6-6 6S0 6.3 0 3h12zm2 19.7c0-3.3 2.7-6 6-6s6 2.7 6 6H14zm0-5.2V3h12z"/> </svg> <a href="https://web.archive.org/web/20180816091729/https://www.zendesk.com/help-center/?utm_source=helpcenter&utm_medium=poweredbyzendesk&utm_campaign=text&utm_content=TenMarks%20Support" target="_blank">Powered by Zendesk</a> </div>  <script type="text/javascript" src="//web.archive.org/web/20180816091729js_/https://static.zdassets.com/hc/assets/locales/en-us-a0641c733263647996ef55470af7e5b0.js"></script> <script src="https://web.archive.org/web/20180816091729js_/https://tenmarks.zendesk.com/auth/v2/host.js" data-brand-id="105254" data-return-to="https://help.tenmarks.com/hc/en-us" data-theme="hc" data-locale="1" data-auth-origin="105254,true,true"></script> <script type="text/javascript" src="https://web.archive.org/web/20180816091729js_/https://p19.zdassets.com/assets/zendesk_pci_hc.v4.js"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"tenmarks","environment":"production","name":"TenMarks Support"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":null,"role":"anonymous","avatar_url":"https://web.archive.org/web/20180816091729/https://assets.zendesk.com/hc/assets/default_avatar.png","organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//web.archive.org/web/20180816091729/https://static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://web.archive.org/web/20180816091729/https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":"Lab72fcd8qR38BElx1QM934XDhwjrxZzWFVoICAZpDHkktvJGlIT0/cC0o98ocFyoITL2C6J7Xt7kNkQV3kYpQ==","shared_csrf_token":null},"settings":{"zopim_enabled":false,"spam_filter_enabled":false},"current_record_id":null,"current_record_url":null,"current_record_title":null,"search_results_count":null,"current_text_direction":"ltr","current_brand_url":"https://web.archive.org/web/20180816091729/https://tenmarks.zendesk.com","current_host_mapping":"help.tenmarks.com","current_path":null,"authentication_domain":"https://web.archive.org/web/20180816091729/https://tenmarks.zendesk.com","show_autocomplete_breadcrumbs":true,"rollbar_config":{"enabled":true,"endpoint":"https://web.archive.org/web/20180816091729/https://rollbar-us.zendesk.com/api/1/item/","accessToken":"731a5a953e9a4b7ab6cac9623f50c732","captureUncaught":true,"captureUnhandledRejections":true,"payload":{"environment":"production","client":{"javascript":{"source_map_enabled":true,"code_version":"c7e258ef87f7d1c67978778debfff9fb4c7d2e80","guess_uncaught_frames":true}}}},"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_anonymous_kb_voting":true,"has_professional_upsell":false,"has_multi_language_help_center":true,"mobile_device":false,"mobile_site_enabled":false,"show_at_mentions":false,"has_copied_content":true,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"base_domain":"zendesk.com","answer_bot_subdomain":"static","plans_url":"https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/admin/plan?locale=en-us","manage_content_url":"https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/en-us","arrange_content_url":"https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/admin/arrange_contents?locale=en-us","general_settings_url":"https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/admin/user_segments?locale=en-us","import_articles_url":"https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/admin/import_articles?locale=en-us","has_community_enabled":false,"has_groups":true,"has_internal_sections":true,"has_organizations":true,"has_tag_restrictions":false,"has_answer_bot_enabled_in_classic":false,"has_answer_bot_web_form_enabled":false,"has_close_the_loop_enabled":false,"billing_url":"/access/return_to?return_to=https://tenmarks.zendesk.com/agent/admin/subscription","has_answer_bot":true,"has_guide_docs_importer":true,"has_guide_permission_groups":false,"answer_bot_management_url":"https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/admin/answer_bot?locale=en-us","is_account_owner":false,"has_theming_templates":false,"theming_center_url":"https://web.archive.org/web/20180816091729/https://help.tenmarks.com/theming","theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-preview","is_preview":false,"permission_groups_url":"https://web.archive.org/web/20180816091729/https://tenmarks.zendesk.com/knowledge/permissions?brand_id=105254","has_guide_user_segments_search":false,"has_alternate_templates":false,"has_guide_user_segments_v2":false}; </script> <script src="//web.archive.org/web/20180816091729js_/https://static.zdassets.com/hc/assets/hc_enduser-d44c351cb3a93fd523fb444d946cc187.js"></script> <script type="text/javascript"> (function() { var Tracker = {}; Tracker.track = function(eventName, data) { var url = "https://web.archive.org/web/20180816091729/https://help.tenmarks.com/hc/tracking/events?locale=en-us"; var payload = { "event": eventName, "data": data, "referrer": document.referrer }; var xhr = new XMLHttpRequest(); xhr.open("POST", url, true); xhr.setRequestHeader("Content-Type", "application/json; charset=UTF-8"); xhr.send(JSON.stringify(payload)); }; Tracker.track("front_page_viewed", "BAh7BjoKX21ldGF7CzoPYWNjb3VudF9pZGkDcQMCOhNoZWxwX2NlbnRlcl9pZGkEhOHsCzoNYnJhbmRfaWRpAyabAToMdXNlcl9pZDA6DnVzZXJfcm9sZUkiDmFub255bW91cwY6BkVUOgtsb2NhbGVJIgplbi11cwY7C1Q=--17689df0b66b756b480ac8e32f745f45e83c7c5a"); })(); </script> </body> </html>

CINXE.COM

TenMarks Help Desk