Support : Exotel Support Center

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var attachment_size = 20; var blocked_extensions = ""; </script> </head> <body> <div class="page"> <header class="banner"> <div class="banner-wrapper"> <div class="banner-title"> <a href="/support/home"class='portal-logo'><span class="portal-img"><i></i> <img src='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3095166009/logo/FUx0--qXUOOBEEPUt-Ju8JG7RHDnrM--Yg.jpg' alt="Logo" onerror="default_image_error(this)" data-type="logo" /> </span></a> <h1 class="ellipsis heading">Exotel Support Center</h1> </div> <nav class="banner-nav"> <div class="welcome">Welcome <b></b> </div> <b><a href="/support/login"><b>Login</b></a></b> </nav> </div> </header> <nav class="page-tabs" > <a data-toggle-dom="#header-tabs" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a> <div class="nav-link" id="header-tabs"> <a href="/support/home" class="active">Home</a> <a href="/support/solutions" class="">Solutions</a> <a href="/support/discussions" class="">Forums</a> </div> </nav>  <section class="help-center rounded-6"> <div class="hc-search"> <div class="hc-search-c"> <h2 class="heading hide-in-mobile">How can we help you today?</h2> <form class="hc-search-form print--remove" autocomplete="off" action="/support/search" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">Enter your search term here...</label> <input placeholder="Enter your search term here..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> </form> </div> </div> <div class="hc-nav "> <nav> </nav> </div> </section>  <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <section class="main content rounded-6 min-height-on-desktop fc-portal-solution-home" id="solutions-index-home"> <h2 class="heading">Knowledge base</h2> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/56660">Start here</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92355" title="Getting Started"> Getting Started <span class='item-count'>39</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/49385-what-is-exotel-">What is Exotel?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/105436-what-is-the-registration-process-">What is the registration process?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000019921-i-have-an-exotel-trial-account-how-do-i-test-it-out-or-how-do-i-get-started-with-my-exotel-trial-">I have an Exotel Trial Account. How do I test it out? (or) How do I get started with my Exotel Trial account?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/135824-what-regions-circles-are-you-available-">What regions/circles are you available?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/135845-exotel-is-not-available-in-my-circle-what-can-i-do-">Exotel is not available in my circle. What can I do?</a> </div> </li> </ul><a href="/support/solutions/folders/92355" class="see-more">View all 39</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/174493" title="Cloud telephony"> Cloud telephony <span class='item-count'>6</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/105754-how-is-cloud-telephony-different-from-internet-telephony-voip-and-services-like-skype-">How is cloud telephony different from internet telephony, VOIP, and services like Skype?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/105755-does-exotel-have-enough-infrastructure-to-handle-the-our-customer-s-call-loads-">Does Exotel have enough infrastructure to handle the our customer's call loads?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/132807-how-can-exotel-help-an-e-commerce-company-">How can Exotel help an E-commerce company?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000013420-how-can-i-make-receive-calls-in-my-exotel-account-using-sip-client-">How can i make/receive calls in my Exotel account using SIP client?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000108526-c-o-d-verification">C.O.D. Verification</a> </div> </li> </ul><a href="/support/solutions/folders/174493" class="see-more">View all 6</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/219250" title="Trial account"> Trial account <span class='item-count'>17</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35109-what-is-a-trial-account-">What is a Trial Account?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35417-what-is-my-trial-account-pin-">What is my trial account pin?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/134228-why-should-i-sign-up-for-a-trial-account-">Why should I sign up for a trial account?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/102083-what-is-the-difference-between-a-trial-account-and-a-full-account-">What is the difference between a trial account and a full account?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/110606-trial-accounts-how-do-i-test-outbound-calling-">Trial Accounts: How do I test outbound calling?</a> </div> </li> </ul><a href="/support/solutions/folders/219250" class="see-more">View all 17</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000020934" title="Dashboard"> Dashboard <span class='item-count'>6</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000114918-can-we-enable-dispositions-for-our-account-">Can we enable dispositions for our account?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000119453-upgrade-your-browser-to-support-tlsv1-2">Upgrade your Browser to support TLSv1.2</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000119662-new-inbox-filter-how-to-search-call-logs-older-than-7-days-">New Inbox Filter- How to search call logs older than 7 days?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000120477-email-notification-is-on-but-not-receiving-the-notification">Email notification is on but not receiving the notification</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000120611-new-inbox-filter-latest-how-to-search-call-logs-older-than-7-days-">New Inbox Filter_Latest - How to search call logs older than 7 days?</a> </div> </li> </ul><a href="/support/solutions/folders/3000020934" class="see-more">View all 6</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000022774" title="IP PSTN"> IP PSTN <span class='item-count'>0</span></a> </div> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/56664">Pricing and Billing</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92358" title="Pricing, Billing & Payments"> Pricing, Billing & Payments <span class='item-count'>20</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/45984-when-can-find-my-usage-summary-and-the-tax-invoice-where-can-i-see-my-payment-history-">When can find my usage summary and the tax invoice? Where can I see my payment history?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/49138-where-can-i-get-my-bills-">Where can I get my bills?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/49154-how-do-i-pay-">How do I Pay?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/49534-how-why-and-what-next-of-account-closure">How? Why? and What next? of account closure</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/50244-who-gets-the-bills-in-my-company-">Who gets the bills in my company?</a> </div> </li> </ul><a href="/support/solutions/folders/92358" class="see-more">View all 20</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000003875" title="Prepaid"> Prepaid <span class='item-count'>2</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/125015-my-exotel-credits-are-expiring-soon-how-do-i-make-best-use-of-my-existing-credits-">My Exotel credits are expiring soon. How do I make best use of my existing credits?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/162232-what-happens-when-my-exotel-account-s-validity-expires-">What happens when my Exotel account's validity expires?</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000003876" title="Postpaid"> Postpaid <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/146882-postpaid-what-is-credit-limit-and-how-does-it-matter-">POSTPAID: What is credit limit and how does it matter?</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/56672">Voice & Phone Calls</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92378" title="Call Docs"> Call Docs <span class='item-count'>53</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35123-how-do-i-make-outbound-calls-via-exotel-how-to-make-calls-">How do I make outbound calls via Exotel / How to make calls?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/43709-how-do-i-download-all-call-recordings-">How do I download all Call Recordings?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/45252-what-notifications-do-i-get-for-calls-and-where-do-they-show-up-">What notifications do I get for calls and where do they show up?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/45993-aargh-i-hear-echo-in-my-phone-calls">Aargh! I hear echo in my phone calls</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/46001-call-recording-of-an-outgoing-call-using-api-">Call Recording of an outgoing call using API?</a> </div> </li> </ul><a href="/support/solutions/folders/92378" class="see-more">View all 53</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000003431" title="Conference calls "> Conference calls <span class='item-count'>10</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000019105-is-it-possible-to-edit-a-conference-bridge-after-i-set-it-up-">Is it possible to edit a conference bridge after I set it up?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000019106-what-is-a-passcode-why-do-i-need-one-for-my-conference-bridge-">What is a Passcode? Why do I need one for my conference bridge?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000019107-who-is-a-moderator-">Who is a moderator? </a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000019108-what-happens-if-the-moderator-doesn-t-join-the-conference-">What happens if the moderator doesn't join the conference?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000019109-how-do-i-set-a-moderator-for-my-conference-call-">How do I set a moderator for my conference call?</a> </div> </li> </ul><a href="/support/solutions/folders/3000003431" class="see-more">View all 10</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000018898" title="Call Center"> Call Center <span class='item-count'>5</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000102478-call-centre-dashboard-private-beta-">Call Centre - Dashboard (Private Beta)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000104288-call-centre-dashboard-private-beta-updated-">Call Centre - Dashboard (Private Beta) [Updated]</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000112351-custom-date-range-filter-in-live-call-dashboard">Custom Date Range Filter In Live Call Dashboard</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000112784-how-to-use-analytics-feature-agent-on-off-logs-">How to use Analytics Feature? (Agent on/off logs)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000122132-voice-communication-with-exotel-s-voip-softphone-beta">Voice Communication with Exotel's VOIP SoftPhone - Beta</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/56673">Messaging</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92377" title="SMS From Exotel"> SMS From Exotel <span class='item-count'>38</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35149-how-do-i-check-exotel-account-settings-and-sms-settings-">How do I check Exotel Account settings and SMS settings?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/38686-what-is-an-sms-template-and-how-can-i-get-a-template-approved-">What is an SMS template and how can I get a template approved?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/48518-how-do-i-find-the-delivery-status-of-the-sms-i-sent-using-exotel-api-">How do I find the delivery status of the SMS I sent using Exotel API?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/56992-why-has-my-sms-not-reached-the-recipient-when-will-it-reach-">Why has my SMS not reached the recipient? When will it reach?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/82238-i-want-to-change-my-sms-sender-id-header-how-can-i-do-that-">I want to change my SMS Sender ID(Header). How can I do that?</a> </div> </li> </ul><a href="/support/solutions/folders/92377" class="see-more">View all 38</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000020969" title="Whatsapp"> Whatsapp <span class='item-count'>24</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000116144-whatsapp-business-api-applying-for-official-business-account-green-tick-">Whatsapp Business API: Applying for Official Business Account (Green Tick )?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000116174-how-to-verify-your-facebook-business-manager-account-">How to Verify your Facebook Business Manager Account?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000116683-configure-exotel-s-whatsapp-integration-with-clevertap">Configure Exotel's Whatsapp Integration with Clevertap</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000116866-how-to-send-whatsapp-otp-messages-">How to send WhatsApp OTP Messages?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000118500-which-whatsapp-features-are-supported-by-exotel-s-omnichannel-api-">Which Whatsapp features are supported by Exotel's Omnichannel API?</a> </div> </li> </ul><a href="/support/solutions/folders/3000020969" class="see-more">View all 24</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000023241" title="RCS"> RCS <span class='item-count'>3</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000130237-how-to-create-rcs-templates">How to Create RCS Templates</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000130236-adding-test-devices-to-your-rcs-bot">Adding Test Devices to your RCS bot</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000130235-how-to-complete-rcs-onboarding-prod">How to complete RCS onboarding - Prod</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/56662">Exotel Goodies & Addons</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92356" title="Mobile"> Mobile <span class='item-count'>0</span></a> </div> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92357" title="Reporting & Analytics"> Reporting & Analytics <span class='item-count'>16</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35156-where-can-i-find-my-call-reports-and-what-is-the-reporting-format-used">Where can I find my call reports and what is the reporting format used</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/59329-all-about-sms-reports">All about SMS reports</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/61007-how-do-you-arrive-at-the-billable-duration-for-outbound-calls-">How do you arrive at the Billable Duration for outbound calls?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/128941-what-is-the-difference-between-outbound-dial-and-outbound-api-">What is the difference between "outbound-dial" and "outbound-api"?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/177791-how-can-i-segregate-reports-per-agent-group-">How can I segregate reports per Agent/Group?</a> </div> </li> </ul><a href="/support/solutions/folders/92357" class="see-more">View all 16</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/149037" title="App Bazaar"> App Bazaar <span class='item-count'>15</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/45985-will-click-to-call-app-work-in-an-https-page-">Will 'Click to Call' App work in an HTTPS page?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/92767-phone-a-friend">Phone a friend</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/112445-how-do-i-get-a-call-app-to-work-on-my-exotel-number-">How do I get a call app to work on my Exotel number?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/125572-zero-app-">Zero app </a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/139163-why-is-my-missed-call-app-not-disconnecting-immediately-">Why is my missed call app not disconnecting immediately?</a> </div> </li> </ul><a href="/support/solutions/folders/149037" class="see-more">View all 15</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/192370" title="App Builder"> App Builder <span class='item-count'>14</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/117777-connect-applet-call-queue-">Connect Applet: Call queue </a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/134833-why-cant-i-find-the-users-in-choose-a-user-or-group-">Why cant I find the users in "Choose a user or group"?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/129083-voicemail">Voicemail</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35431-applets">Applets</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/136704-email-applet">Email applet</a> </div> </li> </ul><a href="/support/solutions/folders/192370" class="see-more">View all 14</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/197392" title="Chrome plugin"> Chrome plugin <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000069690-make-an-api-outgoing-call-using-postman">Make an API Outgoing call using Postman</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/234484" title="Email and SMS Notifications"> Email and SMS Notifications <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/143670-i-get-mail-daily-about-the-previous-day-s-activity-on-my-exotel-account-how-do-i-make-sense-of-it-">I get mail daily about the previous day's activity on my Exotel Account. How do I make sense of it?</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/34879">Other Frequently Asked Questions</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/71549" title="Frequently Asked Questions"> Frequently Asked Questions <span class='item-count'>44</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/148171-understanding-call-status-on-exotel-status-board">Understanding Call Status on Exotel Status Board</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000020734-adding-back-a-deleted-user">Adding back a deleted user</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35155-how-do-i-change-the-super-admin-email-">How do I change the Super Admin Email?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35760-where-do-i-upload-my-kyc-verification-docs-and-what-documents-qualify-for-kyc-">Where do I upload my KYC/Verification docs and what documents qualify for KYC?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/37274-co-workers-access-rights">Co-workers Access Rights</a> </div> </li> </ul><a href="/support/solutions/folders/71549" class="see-more">View all 44</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92359" title="NDNC, DND & Other Regulations"> NDNC, DND & Other Regulations <span class='item-count'>11</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35418-what-is-the-difference-between-a-transactional-call-and-a-promotional-call-">What is the difference between a transactional call and a promotional call?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35419-what-is-the-do-not-call-list-or-ncpr-national-customer-preference-register-">What is the 'Do Not Call' list or NCPR (National Customer Preference Register)?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35421-what-kind-of-calls-can-i-make-to-people-who-have-registered-in-the-ncpr-and-to-people-who-have-not-">What kind of calls can I make to people who have registered in the NCPR and to people who have not?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35423-how-does-exotel-define-whitelisted-customer-and-what-is-a-customer-whitelist-">How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/38061-why-am-i-not-able-to-make-a-promotional-call-to-a-j-k-number-">Why am I not able to make a Promotional call to a J&K number?</a> </div> </li> </ul><a href="/support/solutions/folders/92359" class="see-more">View all 11</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92373" title="Advanced Configs"> Advanced Configs <span class='item-count'>19</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35125-how-do-i-use-the-addressbook-and-the-lists-feature-">How do I use the Addressbook and the Lists feature?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35140-how-do-i-create-edit-save-a-flow-">How do I create/edit/save a flow?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35144-what-kind-of-flows-can-i-build-using-exotel">What kind of flows can I build using Exotel</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35152-how-do-i-add-a-list-of-numbers-into-my-addressbook-">How do I add a list of numbers into my addressbook?</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/35153-how-do-i-import-export-numbers-to-a-list-">How do I import/export numbers to a list?</a> </div> </li> </ul><a href="/support/solutions/folders/92373" class="see-more">View all 19</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/152656" title="Account Closure"> Account Closure <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/177843-what-happens-after-my-account-is-closed-">What happens after my account is closed?</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000004255" title="Notifications & Alerts"> Notifications & Alerts <span class='item-count'>2</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/142511-updating-my-exotel-sms-and-email-notifications">Updating my Exotel SMS and Email notifications</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000024093-how-do-you-remind-me-about-my-payments-">How do you remind me about my payments?</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/56657">API Documentation</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/92360" title="API Docs"> API Docs <span class='item-count'>30</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/48259-outbound-call-to-connect-an-agent-to-a-customer-">Outbound Call to connect an Agent to a Customer </a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/127422-api-to-convert-text-to-high-quality-voice-using-shout-out-app">API to convert text to high quality voice using Shout Out app</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/48278-outbound-call-to-connect-a-customer-to-an-app">Outbound Call to connect a Customer to an App</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/56523-call-api-to-get-details-of-a-call">Call API to get details of a Call</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/29261-how-to-send-an-automated-sms-after-an-outbound-call-using-api-">How to send an automated SMS after an outbound call using API?</a> </div> </li> </ul><a href="/support/solutions/folders/92360" class="see-more">View all 30</a> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/3000001120">Data Security </a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000004325" title="Non-Disclosure Agreement "> Non-Disclosure Agreement <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000024623-exotel-non-disclosure-agreement-">Exotel Non-Disclosure Agreement </a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/3000004464">Exotel Integrations</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000017520" title="ZOHO integration"> ZOHO integration <span class='item-count'>2</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000093018-exotel-integration-with-zoho-desk">Exotel Integration With Zoho Desk</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000096806-exotel-integration-with-zoho-crm-pstn-and-voip-">Exotel Integration With Zoho CRM (PSTN and VoIP)</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000018687" title="Freshworks Integrations"> Freshworks Integrations <span class='item-count'>3</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000126282-exotel-integration-with-freshsales">Exotel Integration with FreshSales</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000112978-exotel-integration-with-freshchat">Exotel Integration With Freshchat</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000101252-exotel-integration-with-freshdesk">Exotel Integration With Freshdesk</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000020073" title="Hubspot Integration"> Hubspot Integration <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000109298-exotel-hubspot-calling-integration">Exotel Hubspot Calling Integration</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000020539" title="Leadsquared Integrations"> Leadsquared Integrations <span class='item-count'>4</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000111960-exotel-leadsquared-utc-connector">Exotel - LeadSquared UTC connector</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000111962-exotel-leadsquared-mobile-app-integration">Exotel - LeadSquared Mobile app integration</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000127371-lsq-ip-pstn-connector">LSQ IP-PSTN Connector</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000130200-configure-exotel-s-whatsapp-cloud-integration-with-leadsquared">Configure Exotel's WhatsApp cloud Integration with LeadSquared</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000020892" title="Integrations - SMS"> Integrations - SMS <span class='item-count'>4</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000114565-use-clevertap-via-exotel-generic-sms-plugin-">Use CleverTap via Exotel (Generic SMS plugin)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000114660-use-clevertap-via-exotel-native-sms-plugin-">Use CleverTap via Exotel (Native SMS plugin)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000116274-use-webengage-via-exotel-native-sms-plugin-">Use WebEngage via Exotel (Native SMS plugin)</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000116294-use-moengage-via-exotel-generic-sms-plugin-">Use MoEngage via Exotel (Generic SMS plugin)</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000021079" title="Shopify Integration"> Shopify Integration <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000116150-exotel-verify-customer-number-confirm-orders-automatically">Exotel : Verify customer number & confirm orders automatically</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000021405" title="Salesforce Integration"> Salesforce Integration <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000118734-exotel-integration-with-salesforce">Exotel Integration With Salesforce</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000021707" title="WebRTC SDK integration"> WebRTC SDK integration <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000120566-ip-pstn-intermix-customer-onboarding-and-webrtc-sdk-integration">IP-PSTN intermix: Customer onboarding and WebRTC SDK integration</a> </div> </li> </ul> </section> </div> </div> <div class="cs-s"> <h3 class="heading"><a href="/support/solutions/3000005458">Campaigns</a></h3> <div class="cs-g-c"> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000021705" title="Call Campaign"> Call Campaign <span class='item-count'>5</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000109069-how-to-use-new-call-campaigns">How to use NEW Call Campaigns</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000111339-deprecation-of-features-in-the-old-call-dialer-campaign">Deprecation of features in the Old Call & Dialer Campaign</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000114680-how-to-use-call-campaign-throttling">How to use call campaign throttling</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000109826-how-to-use-new-auto-dialer-outbound-dialer-campaigns">How to use NEW Auto-Dialer(Outbound Dialer) Campaigns</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000121191-voicebot-campaigns">Voicebot Campaigns</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000021706" title="SMS Campaign"> SMS Campaign <span class='item-count'>3</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000115067-how-to-create-new-sms-campaign">How to Create New SMS Campaign</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000118384-sms-campaign-url-shortening-and-tracking">SMS Campaign URL shortening and tracking</a> </div> </li> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000113326-is-there-any-limitation-to-the-number-of-contacts-for-which-i-can-create-an-sms-campaign-">Is there any limitation to the number of contacts for which I can create an SMS Campaign?</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000021714" title="Whatsapp Campaign"> Whatsapp Campaign <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000120563-how-to-create-whatsapp-campaign">How to create Whatsapp Campaign</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/3000022595" title="RCS Campaign"> RCS Campaign <span class='item-count'>1</span></a> </div> <ul> <li class="article"> <div class="ellipsis"> <a href="/support/solutions/articles/3000126296-rcs-campaign-with-wa-and-sms-fallback">RCS Campaign with WA and SMS fallback</a> </div> </li> </ul> </section> </div> </div> </section> <section class="sidebar content community-sidebar rounded-6 min-height-on-desktop fc-community-sidebar" id="home-community-sidebar"> <h2 class="heading">Community forums</h2> <p class="intro">Showing recent updates</p> <div></div> <div class="cs-s"> <h3 class="heading"><a href="/support/discussions/16651">Got Feedback?</a></h3> <div class="cs-g-c"> <section class="cs-g topic-list"> <div class="list-lead badge-announcement"> <a href="/support/discussions/forums/65790" title="Have an Idea? Got suggestion on making something work better?"> Have an Idea? Got suggestion on making something work better? <span class='item-count'>2</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/discussions/topics/21797">Visit our Feedback forum</a> </div> <div class="help-text"> Posted by <b>Exotel @ Accounts</b>, <span class='timeago' title='Sat, 25 May, 2013 at 11:09 AM' data-timeago='2013-05-25 11:09:23 +0530' data-livestamp='2013-05-25 11:09:23 +0530'> almost 12 years ago </span> <div> <a href='/support/discussions/topics/21797/page/last#post-3000245544'>Last Reply</a> by Vinoth <span class='timeago' title='Sun, 13 Aug, 2023 at 11:27 AM' data-timeago='2023-08-13 11:27:01 +0530' data-livestamp='2023-08-13 11:27:01 +0530'> over 1 year ago </span> </div> </div> </li> <li> <div class="ellipsis"> <a href="/support/discussions/topics/3000180465">zoho desk Integration</a> </div> <div class="help-text"> Posted by <b>Sudheer Shivaram Shet</b>, <span class='timeago' title='Tue, 10 Aug, 2021 at 7:50 PM' data-timeago='2021-08-10 19:50:35 +0530' data-livestamp='2021-08-10 19:50:35 +0530'> over 3 years ago </span> <div> <a href='/support/discussions/topics/3000180465/page/last#post-3000243233'>Last Reply</a> by Sudheer Shivaram Shet <span class='timeago' title='Tue, 10 Aug, 2021 at 7:50 PM' data-timeago='2021-08-10 19:50:35 +0530' data-livestamp='2021-08-10 19:50:35 +0530'> over 3 years ago </span> </div> </div> </li> </ul> </section> </div> </div> </section> </div> <footer class="footer rounded-6"> <nav class="footer-links"> <a href="/support/home" class="active">Home</a> <a href="/support/solutions" class="">Solutions</a> <a href="/support/discussions" class="">Forums</a> </nav> </footer> </div> <script src="https://assets9.freshdesk.com/assets/cdn/portal_bottom-b13f0ef6352d3ae3936782ceb4fed0eaa1daf148bfc7776df3256680ae6aa1b6.js"></script> <script src="https://assets6.freshdesk.com/assets/cdn/redactor-10a54c9b6ce9a442c8a2e6a131947e0d106a4af7c5b98360494520fc5245be28.js"></script> <script src="https://assets3.freshdesk.com/assets/cdn/lang/en-4a75f878b88f0e355c2d9c4c8856e16e0e8e74807c9787aaba7ef13f18c8d691.js"></script>  <script src="https://assets7.freshdesk.com/assets/cdn/i18n/portal/en-89d70c1cfc14e8bfd1100be59d517490352cdbdeb82858862f30e630a2a10c2a.js"></script>  <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('en'); var validation_meassages = {"required":"This field is required.","remote":"Please fix this field.","email":"Please enter a valid email address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. 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