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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Track storage and move data across products | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a2b17584df699a8dea16f0d197bb8573773aea89', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a2b17584df699a8dea16f0d197bb8573773aea89' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"1IYIwHTuXPzvC8z100C1N3","lastPublished":"2024-05-02T01:49:23.995Z","firstPublishedAt":"2020-12-16T23:36:01.311Z","type":"topic","topicType":"Procedure","topicTitle":"Track storage and move data across products","description":"Understand your cloud data storage limits, when we back up your data, and how you can import and export data.","metaDescription":"Learn about Atlassian cloud data storage limits, data backups, and how you can import and export data.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":{"title":"Enterprise Cloud Content Design (admin experience)","description":"We unleash the potential in every enterprise cloud customer through kick-ass content experiences.","slackChannel":"CN4GACJLU","jiraProject":"https://hello.atlassian.net/jira/software/c/projects/AECDN/issues/","confluenceSpace":"https://hello.atlassian.net/wiki/spaces/ECCD/","notificationEnabledEnvironments":null},"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='1'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='64'>Jira and Confluence products all come with their own file storage space. This is the case even if you have more than one instance of the same product. For example, if you have two Confluence instances from two sites, each will have its own storage. This storage is primarily used for attachments.</p><p data-renderer-start-pos='362'>The amount of storage available to a product depends on its plan. See storage allowances for:</p><ul class='ak-ul'><li><p data-renderer-start-pos='457'><a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/software/jira/pricing' title='https://www.atlassian.com/software/jira/pricing'>Jira plans</a></p></li><li><p data-renderer-start-pos='471'><a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/software/jira/service-management/pricing' title='https://www.atlassian.com/software/jira/service-management/pricing'>Jira Service Management plans</a></p></li><li><p data-renderer-start-pos='504'><a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/software/confluence/pricing' title='https://www.atlassian.com/software/confluence/pricing'>Confluence plans</a></p></li></ul><h2 id='How-do-I-track-storage-for-each-product'>How do I track storage for each product?</h2><p data-renderer-start-pos='568'>You must be a site admin to track storage.</p><p data-renderer-start-pos='612'>To track storage for your site:</p><ol class='ak-ol'><li><p data-renderer-start-pos='645'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='650'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select the site's name and URL to open the <strong>Admin</strong> for that site. <br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Products</strong></span></span></span> then select the site from the left hand side.</p></li><li><p data-renderer-start-pos='796'> Under <strong>Site settings</strong>, select <strong>Storage</strong>.</p></li><li><p data-renderer-start-pos='837'>For each product, you’ll see the amount of storage used and the amount remaining (if it’s not unlimited).</p></li></ol><h2 id='What-happens-if-I-exceed-my-storage-limit'>What happens if I exceed my storage limit?</h2><p data-renderer-start-pos='992'>When you reach your storage limit on Jira or Confluence, you’ll need to upgrade to a higher plan or delete content to free up storage space. We won’t remove any of your data, but some actions in Jira and Confluence will become restricted until you upgrade or free up storage. </p><h2 id='Can-I-increase-my-storage-limit'>Can I increase my storage limit?</h2><p data-renderer-start-pos='1304'>Each Jira and Confluence plan comes with a set amount of storage. Currently, the only way to increase your storage is to upgrade your plan.</p><h2 id='What-happens-to-my-storage-and-stored-items-if-I-move-from-a-Premium-or-Enterprise-plan-to-a-Standard-or-Free-plan'>What happens to my storage and stored items if I move from a Premium or Enterprise plan to a Standard or Free plan?</h2><p data-renderer-start-pos='1562'>If you exceed a storage limit, nothing will happen to your stored items at this time, as long as usage is in accordance with our <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/legal/acceptable-use-policy' title='https://www.atlassian.com/legal/acceptable-use-policy'>acceptable use policy</a>. </p><h2 id='What-happens-to-Free-plan-products-if-they--x27-re-inactive-for-too-long'>What happens to Free plan products if they're inactive for too long?</h2><h3 id='Confluence'>Confluence</h3><p data-renderer-start-pos='1798'>Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.</p><h3 id='Jira'>Jira</h3><p data-renderer-start-pos='2025'>If <em>all</em> the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.</p><p data-renderer-start-pos='2256'>Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.</p><p data-renderer-start-pos='2546'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan' title='https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan'>Read more about deactivating inactive products and other limitations in Free plans</a>.</p><h2 id='Where-is-data-stored'>Where is data stored?</h2><p data-renderer-start-pos='2654'>See the <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/trust/reliability/infrastructure' title='https://www.atlassian.com/trust/reliability/infrastructure'>cloud hosting infrastructure</a> page.</p><h2 id='How-often-is-data-backed-up'>How often is data backed up?</h2><p data-renderer-start-pos='2728'>Automated Amazon Relational Database Service (RDS) backups are generated daily and retained for 30 days to allow for point-in-time data restoration. RDS snapshots are encrypted at rest.</p><h2 id='Can-Atlassian’s-RDS-backups-be-used-to-roll-back-changes'>Can Atlassian’s RDS backups be used to roll back changes?</h2><p data-renderer-start-pos='2974'>We cannot use our RDS backups to roll back changes. These include changes such as fields overwritten using scripts, or deleted issues, projects, or sites.</p><p data-renderer-start-pos='3130'>This is because our data isn’t stored in a single central database. Instead, it is stored across many micro services, which makes rolling back changes a risky process.</p><p data-renderer-start-pos='3299'>To avoid data loss, we recommend making regular backups. For how to do this, see our documentation: </p><ul class='ak-ul'><li><p data-renderer-start-pos='3401'><strong>Confluence</strong> – <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup' title='https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup'>Create a site backup</a></p></li><li><p data-renderer-start-pos='3438'><strong>Jira products</strong> – <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-cloud-administration/docs/export-issues' title='https://support.atlassian.com/jira-cloud-administration/docs/export-issues'>Exporting issues</a></p></li></ul><h2 id='Does-Atlassian-archive-or-delete-my-data'>Does Atlassian archive or delete my data?</h2><p data-renderer-start-pos='3519'>We don’t archive or delete data for any of your active subscriptions. </p><h2 id='What-security-procedures-are-in-place-to-protect-my-data'>What security procedures are in place to protect my data?</h2><p data-renderer-start-pos='3650'>See the <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/trust/security/security-practices' title='https://www.atlassian.com/trust/security/security-practices'>Atlassian security practices</a> page.</p><h2 id='How-does-cancellation-impact-my-data'>How does cancellation impact my data?</h2><h3 id='What-happens-if-I-miss-a-payment'>What happens if I miss a payment?</h3><p data-renderer-start-pos='3768'>If payment fails for your Atlassian product subscription, we’ll send you emails to let you know. If we don’t receive payment within <strong>15 days</strong>, your subscription will be canceled and your site will be deactivated, which means your product enters a data retention period.</p><h3 id='What-happens-if-I-cancel-my-subscription'>What happens if I cancel my subscription? </h3><p data-renderer-start-pos='4081'>If you cancel your product subscription, we won’t process any further subscription renewals. After your subscription period ends, you’ll be able to access your site for 15 more days. Your site will then be deactivated, and your products will enter a data retention period. </p><h3 id='Data-retention-period'>Data retention period</h3><p data-renderer-start-pos='4379'>The length of your product’s data retention period will depend on the plan and billing system. At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered. If you want immediate deletion of your data, you can <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/trust/privacy/gdpr/request-delete-personal-data' title='https://www.atlassian.com/trust/privacy/gdpr/request-delete-personal-data'>submit a request.</a></p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:205px'><col style='width:372px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='242'><p data-renderer-start-pos='4661'><strong>Plan</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='438'><p data-renderer-start-pos='4669'><strong>Data retention period</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='242'><p data-renderer-start-pos='4696'>Trials</p></td><td rowspan='1' colSpan='1' data-colwidth='438'><p data-renderer-start-pos='4706'>15 days</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='242'><p data-renderer-start-pos='4719'>Free, Standard, Premium or Enterprise plan</p></td><td rowspan='1' colSpan='1' data-colwidth='438'><p data-renderer-start-pos='4765'>60 days*</p><p data-renderer-start-pos='4775'>*For Free plans managed by the original billing system, data is only retained for <strong>15 days</strong>. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/' title='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/'>Learn how to tell the difference</a></p></td></tr></tbody></table></div></div><h3 id='Reactivating-a-canceled-site'>Reactivating a canceled site</h3><p data-renderer-start-pos='4936'>You can reactivate a subscription any time within the data retention period. See <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Cancel a subscription</a></span></p><h3 id='Google-Apps-Marketplace-data'>Google Apps Marketplace data</h3><p data-renderer-start-pos='5050'>We won't delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.</p><h2 id='What-happens-if-I-delete-or-cancel-one-product-on-an-Atlassian-product-subscription'>What happens if I delete or cancel one product on an Atlassian product subscription? </h2><p data-renderer-start-pos='5352'>Individual products on Atlassian product subscriptions can be removed in a few ways, as noted per product below. </p><h3 id='Confluence.1'>Confluence</h3><p data-renderer-start-pos='5479'>To remove <strong>Confluence</strong>, you can delete it from your Atlassian product subscription. This will <em>immediately delete your Confluence data</em> and remove Confluence access from all users. No further Confluence renewals will be processed. </p><h3 id='Jira.1'>Jira</h3><p data-renderer-start-pos='5714'>To remove a Jira product,<em> </em>you can unsubscribe from it on your Atlassian product subscription. All users will immediately lose access to the product and no further renewals will be processed.</p><p data-renderer-start-pos='5906'>If you unsubscribe from<em> one</em> Jira product (e.g. <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira</span></span></span>) and retain another (e.g. <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira Service Management</span></span></span>), your Jira data will be retained. <strong>If you unsubscribe from </strong><em><strong>all</strong></em><strong> </strong>Jira<strong> products on your site, your Jira data will be deleted immediately.</strong></p><h2 id='What-happens-at-the-end-of-the-evaluation-period-for-an-individual-product-on-an-annual-Atlassian-product-subscription'>What happens at the end of the evaluation period for an individual product on an annual Atlassian product subscription?</h2><p data-renderer-start-pos='6240'>Evaluations for individual products on an <em>annual</em> Atlassian product subscription last for 30 days. If we don’t receive payment, you will be unsubscribed from Jira and Confluence products<strong> 17 days after the payment due</strong> <strong>date</strong>, at which point users will lose access to Jira and Confluence.</p><p data-renderer-start-pos='6525'><strong>Confluence data</strong> will be <strong>deleted 15 days after</strong> the product is unsubscribed. If your evaluation for one Jira product (e.g. <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira Service Management</span></span></span>) ends but you still have other Jira products (e.g. <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira</span></span></span>) on your annual subscription, your Jira data will <em>not</em> be deleted. Jira data will only be deleted if you unsubscribe from <em>all</em> Jira products. </p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='6843'>Your data can't be recovered after it's deleted. We strongly recommend creating a Confluence site backup or Jira site backup, as noted <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Trackstorageandmovedataacrossproducts-Exportdatav' title='https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Trackstorageandmovedataacrossproducts-Exportdatav'>below</a>.</p></div></div><h2 id='Import-data'>Import data</h2><p data-renderer-start-pos='7001'>You can bring in existing information, like Jira products issues or Confluence spaces, so that you don't need to start from scratch. Choose the type of import you need to complete for more info.</p><h3 id='Jira-products'>Jira products</h3><ul class='ak-ul'><li><p data-renderer-start-pos='7212'><span><a href='https://support.atlassian.com/jira-cloud-administration/docs/import-issues/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Import issues</a></span> </p></li></ul><h3 id='Confluence.2'>Confluence</h3><ul class='ak-ul'><li><p data-renderer-start-pos='7232'><span><a href='https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Import a Confluence Cloud space</a></span></p></li><li><p data-renderer-start-pos='7237'><a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/migration/plan/cloud-guide' title='https://www.atlassian.com/migration/plan/cloud-guide'>Plan your Confluence Data Center to Cloud migration</a></p></li></ul><h2 id='Export-data'>Export data</h2><p data-renderer-start-pos='7307'>As with importing data, you'll export content data from each specific cloud product you're using. You can also export user data from Atlassian admin hub.</p><h3 id='Jira-products.1'>Jira products</h3><ul class='ak-ul'><li><p data-renderer-start-pos='7477'><span><a href='https://support.atlassian.com/jira-cloud-administration/docs/export-issues/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Export data from Jira Cloud</a></span> </p></li></ul><h3 id='Confluence.3'>Confluence</h3><ul class='ak-ul'><li><p data-renderer-start-pos='7497'><span><a href='https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Export a space's content as Word, PDF, or data files</a></span></p></li><li><p data-renderer-start-pos='7502'><span><a href='https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Export a data backup file of your instance</a></span></p></li></ul></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"5UMAa519G8KvzBniliA55k","collections":[{"id":"5xfFYyjunqZC2TY5BC1Eel","pageType":"Documentation","title":"Learn about security solutions and standards","description":"Care about security? 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","id":"What-happens-if-I-cancel-my-subscription"},{"title":"Data retention period","id":"Data-retention-period"},{"title":"Reactivating a canceled site","id":"Reactivating-a-canceled-site"},{"title":"Google Apps Marketplace data","id":"Google-Apps-Marketplace-data"},{"title":"What happens if I delete or cancel one product on an Atlassian product subscription? ","id":"What-happens-if-I-delete-or-cancel-one-product-on-an-Atlassian-product-subscription"},{"title":"Confluence","id":"Confluence.1"},{"title":"Jira","id":"Jira.1"},{"title":"What happens at the end of the evaluation period for an individual product on an annual Atlassian product subscription?","id":"What-happens-at-the-end-of-the-evaluation-period-for-an-individual-product-on-an-annual-Atlassian-product-subscription"},{"title":"Import data","id":"Import-data"},{"title":"Jira products","id":"Jira-products"},{"title":"Confluence","id":"Confluence.2"},{"title":"Export data","id":"Export-data"},{"title":"Jira products","id":"Jira-products.1"},{"title":"Confluence","id":"Confluence.3"}],"url":"/security-and-access-policies/docs/track-storage-and-move-data-across-products/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos=\"48\">To check, go to your organization at <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\" title=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\">Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos=\"1\"><em>We’ll note these changes in the support documentation below</em>.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"0\"><strong>Original </strong></p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"13\"><strong>Centralized </strong></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"31\">As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png\" alt=\"Original user management png\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"118\">As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png\" alt=\"Centralized user management png\"/></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"188\"> </p></div></div></div></div></div></div><p data-renderer-start-pos=\"64\">Jira and Confluence products all come with their own file storage space. This is the case even if you have more than one instance of the same product. For example, if you have two Confluence instances from two sites, each will have its own storage. This storage is primarily used for attachments.</p><p data-renderer-start-pos=\"362\">The amount of storage available to a product depends on its plan. See storage allowances for:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"457\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/software/jira/pricing\" title=\"https://www.atlassian.com/software/jira/pricing\">Jira plans</a></p></li><li><p data-renderer-start-pos=\"471\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/software/jira/service-management/pricing\" title=\"https://www.atlassian.com/software/jira/service-management/pricing\">Jira Service Management plans</a></p></li><li><p data-renderer-start-pos=\"504\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/software/confluence/pricing\" title=\"https://www.atlassian.com/software/confluence/pricing\">Confluence plans</a></p></li></ul><h2 id=\"How-do-I-track-storage-for-each-product?\">How do I track storage for each product?</h2><p data-renderer-start-pos=\"568\">You must be a site admin to track storage.</p><p data-renderer-start-pos=\"612\">To track storage for your site:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"645\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"650\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select the site's name and URL to open the <strong>Admin</strong> for that site. <br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Products</strong></span></span></span> then select the site from the left hand side.</p></li><li><p data-renderer-start-pos=\"796\"> Under <strong>Site settings</strong>, select <strong>Storage</strong>.</p></li><li><p data-renderer-start-pos=\"837\">For each product, you’ll see the amount of storage used and the amount remaining (if it’s not unlimited).</p></li></ol><h2 id=\"What-happens-if-I-exceed-my-storage-limit?\">What happens if I exceed my storage limit?</h2><p data-renderer-start-pos=\"992\">When you reach your storage limit on Jira or Confluence, you’ll need to upgrade to a higher plan or delete content to free up storage space. We won’t remove any of your data, but some actions in Jira and Confluence will become restricted until you upgrade or free up storage. </p><h2 id=\"Can-I-increase-my-storage-limit?\">Can I increase my storage limit?</h2><p data-renderer-start-pos=\"1304\">Each Jira and Confluence plan comes with a set amount of storage. Currently, the only way to increase your storage is to upgrade your plan.</p><h2 id=\"What-happens-to-my-storage-and-stored-items-if-I-move-from-a-Premium-or-Enterprise-plan-to-a-Standard-or-Free-plan?\">What happens to my storage and stored items if I move from a Premium or Enterprise plan to a Standard or Free plan?</h2><p data-renderer-start-pos=\"1562\">If you exceed a storage limit, nothing will happen to your stored items at this time, as long as usage is in accordance with our <a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/legal/acceptable-use-policy\" title=\"https://www.atlassian.com/legal/acceptable-use-policy\">acceptable use policy</a>. </p><h2 id=\"What-happens-to-Free-plan-products-if-they're-inactive-for-too-long?\">What happens to Free plan products if they're inactive for too long?</h2><h3 id=\"Confluence\">Confluence</h3><p data-renderer-start-pos=\"1798\">Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.</p><h3 id=\"Jira\">Jira</h3><p data-renderer-start-pos=\"2025\">If <em>all</em> the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.</p><p data-renderer-start-pos=\"2256\">Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.</p><p data-renderer-start-pos=\"2546\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan\" title=\"https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan\">Read more about deactivating inactive products and other limitations in Free plans</a>.</p><h2 id=\"Where-is-data-stored?\">Where is data stored?</h2><p data-renderer-start-pos=\"2654\">See the <a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/trust/reliability/infrastructure\" title=\"https://www.atlassian.com/trust/reliability/infrastructure\">cloud hosting infrastructure</a> page.</p><h2 id=\"How-often-is-data-backed-up?\">How often is data backed up?</h2><p data-renderer-start-pos=\"2728\">Automated Amazon Relational Database Service (RDS) backups are generated daily and retained for 30 days to allow for point-in-time data restoration. RDS snapshots are encrypted at rest.</p><h2 id=\"Can-Atlassian’s-RDS-backups-be-used-to-roll-back-changes?\">Can Atlassian’s RDS backups be used to roll back changes?</h2><p data-renderer-start-pos=\"2974\">We cannot use our RDS backups to roll back changes. These include changes such as fields overwritten using scripts, or deleted issues, projects, or sites.</p><p data-renderer-start-pos=\"3130\">This is because our data isn’t stored in a single central database. Instead, it is stored across many micro services, which makes rolling back changes a risky process.</p><p data-renderer-start-pos=\"3299\">To avoid data loss, we recommend making regular backups. For how to do this, see our documentation: </p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"3401\"><strong>Confluence</strong> – <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup\" title=\"https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup\">Create a site backup</a></p></li><li><p data-renderer-start-pos=\"3438\"><strong>Jira products</strong> – <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/jira-cloud-administration/docs/export-issues\" title=\"https://support.atlassian.com/jira-cloud-administration/docs/export-issues\">Exporting issues</a></p></li></ul><h2 id=\"Does-Atlassian-archive-or-delete-my-data?\">Does Atlassian archive or delete my data?</h2><p data-renderer-start-pos=\"3519\">We don’t archive or delete data for any of your active subscriptions. </p><h2 id=\"What-security-procedures-are-in-place-to-protect-my-data?\">What security procedures are in place to protect my data?</h2><p data-renderer-start-pos=\"3650\">See the <a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/trust/security/security-practices\" title=\"https://www.atlassian.com/trust/security/security-practices\">Atlassian security practices</a> page.</p><h2 id=\"How-does-cancellation-impact-my-data?\">How does cancellation impact my data?</h2><h3 id=\"What-happens-if-I-miss-a-payment?\">What happens if I miss a payment?</h3><p data-renderer-start-pos=\"3768\">If payment fails for your Atlassian product subscription, we’ll send you emails to let you know. If we don’t receive payment within <strong>15 days</strong>, your subscription will be canceled and your site will be deactivated, which means your product enters a data retention period.</p><h3 id=\"What-happens-if-I-cancel-my-subscription?\">What happens if I cancel my subscription? </h3><p data-renderer-start-pos=\"4081\">If you cancel your product subscription, we won’t process any further subscription renewals. After your subscription period ends, you’ll be able to access your site for 15 more days. Your site will then be deactivated, and your products will enter a data retention period. </p><h3 id=\"Data-retention-period\">Data retention period</h3><p data-renderer-start-pos=\"4379\">The length of your product’s data retention period will depend on the plan and billing system. At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered. If you want immediate deletion of your data, you can <a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/trust/privacy/gdpr/request-delete-personal-data\" title=\"https://www.atlassian.com/trust/privacy/gdpr/request-delete-personal-data\">submit a request.</a></p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:205px\"/><col style=\"width:372px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"242\"><p data-renderer-start-pos=\"4661\"><strong>Plan</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"438\"><p data-renderer-start-pos=\"4669\"><strong>Data retention period</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"242\"><p data-renderer-start-pos=\"4696\">Trials</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"438\"><p data-renderer-start-pos=\"4706\">15 days</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"242\"><p data-renderer-start-pos=\"4719\">Free, Standard, Premium or Enterprise plan</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"438\"><p data-renderer-start-pos=\"4765\">60 days*</p><p data-renderer-start-pos=\"4775\">*For Free plans managed by the original billing system, data is only retained for <strong>15 days</strong>. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/\" title=\"https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/\">Learn how to tell the difference</a></p></td></tr></tbody></table></div></div><h3 id=\"Reactivating-a-canceled-site\">Reactivating a canceled site</h3><p data-renderer-start-pos=\"4936\">You can reactivate a subscription any time within the data retention period. See <span><a href=\"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Cancel a subscription</a></span></p><h3 id=\"Google-Apps-Marketplace-data\">Google Apps Marketplace data</h3><p data-renderer-start-pos=\"5050\">We won't delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.</p><h2 id=\"What-happens-if-I-delete-or-cancel-one-product-on-an-Atlassian-product-subscription?\">What happens if I delete or cancel one product on an Atlassian product subscription? </h2><p data-renderer-start-pos=\"5352\">Individual products on Atlassian product subscriptions can be removed in a few ways, as noted per product below. </p><h3 id=\"Confluence.1\">Confluence</h3><p data-renderer-start-pos=\"5479\">To remove <strong>Confluence</strong>, you can delete it from your Atlassian product subscription. This will <em>immediately delete your Confluence data</em> and remove Confluence access from all users. No further Confluence renewals will be processed. </p><h3 id=\"Jira.1\">Jira</h3><p data-renderer-start-pos=\"5714\">To remove a Jira product,<em> </em>you can unsubscribe from it on your Atlassian product subscription. All users will immediately lose access to the product and no further renewals will be processed.</p><p data-renderer-start-pos=\"5906\">If you unsubscribe from<em> one</em> Jira product (e.g. <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Jira</span></span></span>) and retain another (e.g. <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Jira Service Management</span></span></span>), your Jira data will be retained. <strong>If you unsubscribe from </strong><em><strong>all</strong></em><strong> </strong>Jira<strong> products on your site, your Jira data will be deleted immediately.</strong></p><h2 id=\"What-happens-at-the-end-of-the-evaluation-period-for-an-individual-product-on-an-annual-Atlassian-product-subscription?\">What happens at the end of the evaluation period for an individual product on an annual Atlassian product subscription?</h2><p data-renderer-start-pos=\"6240\">Evaluations for individual products on an <em>annual</em> Atlassian product subscription last for 30 days. If we don’t receive payment, you will be unsubscribed from Jira and Confluence products<strong> 17 days after the payment due</strong> <strong>date</strong>, at which point users will lose access to Jira and Confluence.</p><p data-renderer-start-pos=\"6525\"><strong>Confluence data</strong> will be <strong>deleted 15 days after</strong> the product is unsubscribed. If your evaluation for one Jira product (e.g. <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Jira Service Management</span></span></span>) ends but you still have other Jira products (e.g. <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Jira</span></span></span>) on your annual subscription, your Jira data will <em>not</em> be deleted. Jira data will only be deleted if you unsubscribe from <em>all</em> Jira products. </p><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"6843\">Your data can't be recovered after it's deleted. We strongly recommend creating a Confluence site backup or Jira site backup, as noted <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Trackstorageandmovedataacrossproducts-Exportdatav\" title=\"https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Trackstorageandmovedataacrossproducts-Exportdatav\">below</a>.</p></div></div><h2 id=\"Import-data\">Import data</h2><p data-renderer-start-pos=\"7001\">You can bring in existing information, like Jira products issues or Confluence spaces, so that you don't need to start from scratch. 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data-testid="pagetree-back-arrow" class="pagetree__back-arrow" role="button" aria-label="close page tree" tabindex="0"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><img class="pagetree__icon" alt="Security and access policies" height="40" width="40"/><div><a href="/security-and-access-policies/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">Security and access policies</a><p class="pagetree__subhead">Documentation</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/learn-about-security-solutions-standards/" data-testid="atlas_link">Learn about security solutions and standards</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/how-to-keep-my-organization-secure/" data-testid="atlas_link">How to keep my organization secure?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/understand-atlassian-guard/" data-testid="atlas_link">Understand Atlassian Guard</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/atlassian-guard-product-and-plan-availability/" data-testid="atlas_link">Atlassian Guard product and plan availability</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/" data-testid="atlas_link">Supported security protocols for Atlassian cloud products</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/configure-authentication-policies-for-your-organization/" data-testid="atlas_link">Configure authentication policies for your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/understand-authentication-policies/" data-testid="atlas_link">Understand authentication policies</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/edit-authentication-settings-and-members/" data-testid="atlas_link">Edit authentication settings and members</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/configure-single-sign-on-for-your-organizations-users/" data-testid="atlas_link">Configure single sign-on for your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/configure-saml-single-sign-on/" data-testid="atlas_link">Configure SAML single sign-on</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/" data-testid="atlas_link">Configure SAML single sign-on with an identity provider</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/configure-saml-single-sign-on-for-portal-only-customers/" data-testid="atlas_link">Configure SAML single sign-on for portal-only customers</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/configure-saml-single-sign-on-with-ad-fs/" data-testid="atlas_link">Configure SAML single sign-on with AD FS</a></li></ul></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/require-users-to-log-in-with-google/" data-testid="atlas_link">Require users to log in with Google</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/configure-settings-for-secure-user-login/" data-testid="atlas_link">Configure settings for secure user login</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/manage-your-password-policy/" data-testid="atlas_link">Manage your password policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/enforce-two-step-verification/" data-testid="atlas_link">Enforce two-step verification</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/update-idle-session-duration/" data-testid="atlas_link">Update idle session duration</a></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/report-and-track-data-across-your-organization/" data-testid="atlas_link">Report and track data across your organization</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/security-and-access-policies/docs/gain-insights-into-product-usage-and-security-practices/" data-testid="atlas_link">Gain insights into product usage and security practices</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/track-storage-and-move-data-across-products/" data-testid="atlas_link">Track storage and move data across products</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/export-user-accounts/" data-testid="atlas_link">Export user accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/export-users-from-a-site/" data-testid="atlas_link">Export users from a site</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/export-managed-accounts/" data-testid="atlas_link">Export managed accounts</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/export-accounts-from-domains/" data-testid="atlas_link">Export accounts from domains</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/track-user-api-tokens-in-your-organization/" data-testid="atlas_link">Track user API tokens in your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/understand-user-api-tokens/" data-testid="atlas_link">Understand user API tokens</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/view-user-api-tokens/" data-testid="atlas_link">View user API tokens</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/revoke-user-api-tokens/" data-testid="atlas_link">Revoke user API tokens</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/manage-data-residency-for-products/" data-testid="atlas_link">Manage data residency</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/understand-data-residency/" data-testid="atlas_link">Understand data residency</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/move-data-to-another-location/" data-testid="atlas_link">Move product data to another location</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/moving-your-marketplace-apps-data-to-another-location/" data-testid="atlas_link">Moving your Marketplace apps data to another location</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/maintain-secure-access-to-products/" data-testid="atlas_link">Maintain secure access to products</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/specify-ip-addresses-for-product-access/" data-testid="atlas_link">Specify IP addresses for product access</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/manage-your-users-third-party-apps/" data-testid="atlas_link">Manage your organisation's third-party apps</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/manage-third-party-contacts/" data-testid="atlas_link">Manage third-party contacts</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/mobile-app-management-mam-for-atlassian-mobile-apps/" data-testid="atlas_link">Mobile App Management (MAM) for Atlassian mobile apps</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/mobile-policy-mam-security-controls-and-supported-apps/" data-testid="atlas_link">Security settings in a mobile app policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/create-a-mobile-policy/" data-testid="atlas_link">Create a mobile app policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/edit-a-mobile-policy/" data-testid="atlas_link">Edit a mobile app policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/delete-a-mobile-policy/" data-testid="atlas_link">Delete a mobile app policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/test-a-mobile-policy/" data-testid="atlas_link">Test a mobile app policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-is-the-end-user-experience-of-a-mobile-policy/" data-testid="atlas_link">What will my users experience when I set a mobile policy?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/mobile-device-management-mdm-for-atlassian-mobile-apps/" data-testid="atlas_link">Mobile Device Management (MDM) for Atlassian mobile apps</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/create-an-appconfig-json-string-for-ios/" data-testid="atlas_link">Create an AppConfig JSON string for iOS</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-are-the-appconfig-settings-for-mdm/" data-testid="atlas_link">What are the AppConfig settings for my MDM?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/mdm-security-controls-and-supported-apps/" data-testid="atlas_link">MDM security controls and supported apps</a></li></ul></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-happens-when-apps-access-third-party-websites/" data-testid="atlas_link">What happens when apps access third-party websites?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/classify-your-organizations-data/" data-testid="atlas_link">Classify your organization’s data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-is-data-classification/" data-testid="atlas_link">What is data classification?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-can-users-classify/" data-testid="atlas_link">What can users classify?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/manage-classification-levels/" data-testid="atlas_link">Manage classification levels</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/create-a-classification-level/" data-testid="atlas_link">Create a classification level</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/customize-a-classification-level/" data-testid="atlas_link">Customize a classification level</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/publish-a-classification-level/" data-testid="atlas_link">Publish a classification level</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/archive-a-classification-level/" data-testid="atlas_link">Archive a classification level</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/restore-a-classification-level/" data-testid="atlas_link">Restore a classification level</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/understand-default-classification-levels/" data-testid="atlas_link">Understand default classification levels</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-is-a-default-classification-level/" data-testid="atlas_link">What is a default classification level?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/set-a-default-classification-level/" data-testid="atlas_link">Set a default classification level</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/control-how-users-outside-your-organization-access-products/" data-testid="atlas_link">Control how users outside your organization access products</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/understand-external-user-security/" data-testid="atlas_link">Understand external user security</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/who-are-external-users/" data-testid="atlas_link">Who are external users?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-is-external-user-security/" data-testid="atlas_link">What is external user security?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/available-external-user-security-settings/" data-testid="atlas_link">Available external user security policy and settings</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-is-api-token-access/" data-testid="atlas_link">What is API token access?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/edit-external-user-settings/" data-testid="atlas_link">Edit external user security settings</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/make-external-user-policy-non-billable/" data-testid="atlas_link">Make external user policy non-billable</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/set-api-token-access/" data-testid="atlas_link">Block user API token access</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/add-test-policy/" data-testid="atlas_link">Add test policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/export-external-users/" data-testid="atlas_link">Export external users</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/reset-sessions-for-external-users/" data-testid="atlas_link">Reset sessions for external users</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/apply-authorization-method/" data-testid="atlas_link">Apply authorization method </a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/update-verification-frequency/" data-testid="atlas_link">Update session expiration</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/edit-external-user-policy/" data-testid="atlas_link">Edit external user policy </a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/detect-investigate-and-respond-to-threats/" data-testid="atlas_link">Detect, investigate, and respond to threats</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-is-guard-detect/" data-testid="atlas_link">What is Guard Detect?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/add-guard-detect-to-your-organization/" data-testid="atlas_link">Add Guard Detect to your organization</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/add-people-to-guard-detect/" data-testid="atlas_link">Add people to Guard Detect</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/manage-detections/" data-testid="atlas_link">Manage detections</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-events-are-detected/" data-testid="atlas_link">What user activity is detected?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-sensitive-data-is-detected/" data-testid="atlas_link">What sensitive data is detected?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/exclude-a-page-from-detection/" data-testid="atlas_link">Exclude a page from a detection</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/exclude-a-user-from-a-detection/" data-testid="atlas_link">Exclude a user from a detection</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/create-a-custom-detection/" data-testid="atlas_link">Create a custom detection</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/request-a-new-system-detection/" data-testid="atlas_link">Request a new system detection</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/manage-alerts/" data-testid="atlas_link">Manage alerts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/view-an-alert/" data-testid="atlas_link">View an alert</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/get-more-or-fewer-alerts/" data-testid="atlas_link">Get more or fewer alerts</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/track-the-status-of-an-alert/" data-testid="atlas_link">Track the status of an alert</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/send-alerts-to-your-own-tools/" data-testid="atlas_link">Send alerts to your own tools</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/send-alerts-to-slack/" data-testid="atlas_link">Send alerts to Slack</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/send-alerts-to-microsoft-teams/" data-testid="atlas_link">Send alerts to Microsoft Teams</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/send-alerts-to-a-siem-slack-or-other-tools/" data-testid="atlas_link">Send alerts to a SIEM or other tool</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/send-alerts-to-jira/" data-testid="atlas_link">Send alerts to Jira</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/send-alerts-to-opsgenie/" data-testid="atlas_link">Send alerts to Opsgenie</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/send-alerts-to-splunk/" data-testid="atlas_link">Send alerts to Splunk</a></li></ul></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/investigate-and-remediate-an-alert/" data-testid="atlas_link">Investigate and remediate an alert</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/respond-to-alerts/" data-testid="atlas_link">Respond to alerts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/create-an-automation-rule/" data-testid="atlas_link">Create an automation rule</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/how-does-automation-work-with-guard-detect/" data-testid="atlas_link">How does automation work with Guard Detect?</a></li></ul></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/guard-detect-faq/" data-testid="atlas_link">Guard Detect frequently asked questions</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/manage-bring-your-own-key-encryption/" data-testid="atlas_link">Manage bring your own key encryption</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-is-byok-encryption-for-atlassian-products/" data-testid="atlas_link">What is BYOK encryption?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/set-up-an-aws-account-and-create-iam-roles/" data-testid="atlas_link">Set up an AWS account and create an IAM role</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/set-up-byok-encryption/" data-testid="atlas_link">Set up BYOK encryption</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/data-managed-with-byok-encryption/" data-testid="atlas_link">Data managed with BYOK encryption</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/revoke-your-byok-encryption-keys/" data-testid="atlas_link">Revoke access to your BYOK encryption keys</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/restore-your-byok-encryption-keys/" data-testid="atlas_link">Restore access to your BYOK encryption keys</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/request-byok-re-encryption/" data-testid="atlas_link">Request BYOK re-encryption</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/byok-limitations/" data-testid="atlas_link">BYOK encryption limitations</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/byok-frequently-asked-questions/" data-testid="atlas_link">BYOK frequently asked questions</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/monitor-and-audit-activity-in-your-organization/" data-testid="atlas_link">Monitor and audit activity in your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/track-organization-activities-from-the-audit-log/" data-testid="atlas_link">What activities does the audit log include?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/view-audit-log-activities/" data-testid="atlas_link">View audit log activities</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/export-audit-logs/" data-testid="atlas_link">Export audit logs</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/learn-more-about-audit-log-webhooks/" data-testid="atlas_link">Send audit log activities to another tool using a webhook</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/audit-log-activities-database/" data-testid="atlas_link">Audit log activities database</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/secure-your-organizations-data/" data-testid="atlas_link">Secure your organization's data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/what-is-a-data-security-policy/" data-testid="atlas_link">What is a data security policy?</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/create-a-data-security-policy/" data-testid="atlas_link">Create a data security policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/edit-a-data-security-policy/" data-testid="atlas_link">Edit a data security policy</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/deactivate-or-delete-a-data-security-policy/" data-testid="atlas_link">Deactivate or delete a data security policy</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/security-and-access-policies/docs/manage-data-security-policy-rules/" data-testid="atlas_link">Manage data security policy rules</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/security-and-access-policies/docs/prevent-data-export/" data-testid="atlas_link">Prevent data export</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/prevent-public-links/" data-testid="atlas_link">Prevent public links</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/prevent-anonymous-access/" data-testid="atlas_link">Prevent anonymous access</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/block-app-access/" data-testid="atlas_link">Block app access</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/app-access-rule-coverage-summary/" data-testid="atlas_link">App access rule coverage summary</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/apps-that-cannot-be-blocked-by-app-access-rules/" data-testid="atlas_link">Apps that cannot be blocked by app access rules</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/app-access-rule-coverage-summary-for-confluence-cloud/" data-testid="atlas_link">App access rule coverage summary for Confluence Cloud</a></li><li class="pagetree__item "><a href="/security-and-access-policies/docs/app-access-rule-coverage-summary-for-jira-cloud/" data-testid="atlas_link">App access rule coverage summary for Jira Cloud</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/security-and-access-policies/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Security and access policies Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/security-and-access-policies/docs/report-and-track-data-across-your-organization/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Report and track data across your organization</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Track storage and move data across products</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='1'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='64'>Jira and Confluence products all come with their own file storage space. This is the case even if you have more than one instance of the same product. For example, if you have two Confluence instances from two sites, each will have its own storage. This storage is primarily used for attachments.</p><p data-renderer-start-pos='362'>The amount of storage available to a product depends on its plan. See storage allowances for:</p><ul class='ak-ul'><li><p data-renderer-start-pos='457'><a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/software/jira/pricing' title='https://www.atlassian.com/software/jira/pricing'>Jira plans</a></p></li><li><p data-renderer-start-pos='471'><a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/software/jira/service-management/pricing' title='https://www.atlassian.com/software/jira/service-management/pricing'>Jira Service Management plans</a></p></li><li><p data-renderer-start-pos='504'><a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/software/confluence/pricing' title='https://www.atlassian.com/software/confluence/pricing'>Confluence plans</a></p></li></ul><h2 id='How-do-I-track-storage-for-each-product'>How do I track storage for each product?</h2><p data-renderer-start-pos='568'>You must be a site admin to track storage.</p><p data-renderer-start-pos='612'>To track storage for your site:</p><ol class='ak-ol'><li><p data-renderer-start-pos='645'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='650'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select the site's name and URL to open the <strong>Admin</strong> for that site. <br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Products</strong></span></span></span> then select the site from the left hand side.</p></li><li><p data-renderer-start-pos='796'> Under <strong>Site settings</strong>, select <strong>Storage</strong>.</p></li><li><p data-renderer-start-pos='837'>For each product, you’ll see the amount of storage used and the amount remaining (if it’s not unlimited).</p></li></ol><h2 id='What-happens-if-I-exceed-my-storage-limit'>What happens if I exceed my storage limit?</h2><p data-renderer-start-pos='992'>When you reach your storage limit on Jira or Confluence, you’ll need to upgrade to a higher plan or delete content to free up storage space. We won’t remove any of your data, but some actions in Jira and Confluence will become restricted until you upgrade or free up storage. </p><h2 id='Can-I-increase-my-storage-limit'>Can I increase my storage limit?</h2><p data-renderer-start-pos='1304'>Each Jira and Confluence plan comes with a set amount of storage. Currently, the only way to increase your storage is to upgrade your plan.</p><h2 id='What-happens-to-my-storage-and-stored-items-if-I-move-from-a-Premium-or-Enterprise-plan-to-a-Standard-or-Free-plan'>What happens to my storage and stored items if I move from a Premium or Enterprise plan to a Standard or Free plan?</h2><p data-renderer-start-pos='1562'>If you exceed a storage limit, nothing will happen to your stored items at this time, as long as usage is in accordance with our <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/legal/acceptable-use-policy' title='https://www.atlassian.com/legal/acceptable-use-policy'>acceptable use policy</a>. </p><h2 id='What-happens-to-Free-plan-products-if-they--x27-re-inactive-for-too-long'>What happens to Free plan products if they're inactive for too long?</h2><h3 id='Confluence'>Confluence</h3><p data-renderer-start-pos='1798'>Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.</p><h3 id='Jira'>Jira</h3><p data-renderer-start-pos='2025'>If <em>all</em> the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.</p><p data-renderer-start-pos='2256'>Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.</p><p data-renderer-start-pos='2546'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan' title='https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan'>Read more about deactivating inactive products and other limitations in Free plans</a>.</p><h2 id='Where-is-data-stored'>Where is data stored?</h2><p data-renderer-start-pos='2654'>See the <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/trust/reliability/infrastructure' title='https://www.atlassian.com/trust/reliability/infrastructure'>cloud hosting infrastructure</a> page.</p><h2 id='How-often-is-data-backed-up'>How often is data backed up?</h2><p data-renderer-start-pos='2728'>Automated Amazon Relational Database Service (RDS) backups are generated daily and retained for 30 days to allow for point-in-time data restoration. RDS snapshots are encrypted at rest.</p><h2 id='Can-Atlassian’s-RDS-backups-be-used-to-roll-back-changes'>Can Atlassian’s RDS backups be used to roll back changes?</h2><p data-renderer-start-pos='2974'>We cannot use our RDS backups to roll back changes. These include changes such as fields overwritten using scripts, or deleted issues, projects, or sites.</p><p data-renderer-start-pos='3130'>This is because our data isn’t stored in a single central database. Instead, it is stored across many micro services, which makes rolling back changes a risky process.</p><p data-renderer-start-pos='3299'>To avoid data loss, we recommend making regular backups. For how to do this, see our documentation: </p><ul class='ak-ul'><li><p data-renderer-start-pos='3401'><strong>Confluence</strong> – <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup' title='https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup'>Create a site backup</a></p></li><li><p data-renderer-start-pos='3438'><strong>Jira products</strong> – <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-cloud-administration/docs/export-issues' title='https://support.atlassian.com/jira-cloud-administration/docs/export-issues'>Exporting issues</a></p></li></ul><h2 id='Does-Atlassian-archive-or-delete-my-data'>Does Atlassian archive or delete my data?</h2><p data-renderer-start-pos='3519'>We don’t archive or delete data for any of your active subscriptions. </p><h2 id='What-security-procedures-are-in-place-to-protect-my-data'>What security procedures are in place to protect my data?</h2><p data-renderer-start-pos='3650'>See the <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/trust/security/security-practices' title='https://www.atlassian.com/trust/security/security-practices'>Atlassian security practices</a> page.</p><h2 id='How-does-cancellation-impact-my-data'>How does cancellation impact my data?</h2><h3 id='What-happens-if-I-miss-a-payment'>What happens if I miss a payment?</h3><p data-renderer-start-pos='3768'>If payment fails for your Atlassian product subscription, we’ll send you emails to let you know. If we don’t receive payment within <strong>15 days</strong>, your subscription will be canceled and your site will be deactivated, which means your product enters a data retention period.</p><h3 id='What-happens-if-I-cancel-my-subscription'>What happens if I cancel my subscription? </h3><p data-renderer-start-pos='4081'>If you cancel your product subscription, we won’t process any further subscription renewals. After your subscription period ends, you’ll be able to access your site for 15 more days. Your site will then be deactivated, and your products will enter a data retention period. </p><h3 id='Data-retention-period'>Data retention period</h3><p data-renderer-start-pos='4379'>The length of your product’s data retention period will depend on the plan and billing system. At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered. If you want immediate deletion of your data, you can <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/trust/privacy/gdpr/request-delete-personal-data' title='https://www.atlassian.com/trust/privacy/gdpr/request-delete-personal-data'>submit a request.</a></p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:205px'><col style='width:372px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='242'><p data-renderer-start-pos='4661'><strong>Plan</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='438'><p data-renderer-start-pos='4669'><strong>Data retention period</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='242'><p data-renderer-start-pos='4696'>Trials</p></td><td rowspan='1' colSpan='1' data-colwidth='438'><p data-renderer-start-pos='4706'>15 days</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='242'><p data-renderer-start-pos='4719'>Free, Standard, Premium or Enterprise plan</p></td><td rowspan='1' colSpan='1' data-colwidth='438'><p data-renderer-start-pos='4765'>60 days*</p><p data-renderer-start-pos='4775'>*For Free plans managed by the original billing system, data is only retained for <strong>15 days</strong>. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/' title='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/'>Learn how to tell the difference</a></p></td></tr></tbody></table></div></div><h3 id='Reactivating-a-canceled-site'>Reactivating a canceled site</h3><p data-renderer-start-pos='4936'>You can reactivate a subscription any time within the data retention period. See <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Cancel a subscription</a></span></p><h3 id='Google-Apps-Marketplace-data'>Google Apps Marketplace data</h3><p data-renderer-start-pos='5050'>We won't delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.</p><h2 id='What-happens-if-I-delete-or-cancel-one-product-on-an-Atlassian-product-subscription'>What happens if I delete or cancel one product on an Atlassian product subscription? </h2><p data-renderer-start-pos='5352'>Individual products on Atlassian product subscriptions can be removed in a few ways, as noted per product below. </p><h3 id='Confluence.1'>Confluence</h3><p data-renderer-start-pos='5479'>To remove <strong>Confluence</strong>, you can delete it from your Atlassian product subscription. This will <em>immediately delete your Confluence data</em> and remove Confluence access from all users. No further Confluence renewals will be processed. </p><h3 id='Jira.1'>Jira</h3><p data-renderer-start-pos='5714'>To remove a Jira product,<em> </em>you can unsubscribe from it on your Atlassian product subscription. All users will immediately lose access to the product and no further renewals will be processed.</p><p data-renderer-start-pos='5906'>If you unsubscribe from<em> one</em> Jira product (e.g. <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira</span></span></span>) and retain another (e.g. <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira Service Management</span></span></span>), your Jira data will be retained. <strong>If you unsubscribe from </strong><em><strong>all</strong></em><strong> </strong>Jira<strong> products on your site, your Jira data will be deleted immediately.</strong></p><h2 id='What-happens-at-the-end-of-the-evaluation-period-for-an-individual-product-on-an-annual-Atlassian-product-subscription'>What happens at the end of the evaluation period for an individual product on an annual Atlassian product subscription?</h2><p data-renderer-start-pos='6240'>Evaluations for individual products on an <em>annual</em> Atlassian product subscription last for 30 days. If we don’t receive payment, you will be unsubscribed from Jira and Confluence products<strong> 17 days after the payment due</strong> <strong>date</strong>, at which point users will lose access to Jira and Confluence.</p><p data-renderer-start-pos='6525'><strong>Confluence data</strong> will be <strong>deleted 15 days after</strong> the product is unsubscribed. If your evaluation for one Jira product (e.g. <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira Service Management</span></span></span>) ends but you still have other Jira products (e.g. <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira</span></span></span>) on your annual subscription, your Jira data will <em>not</em> be deleted. Jira data will only be deleted if you unsubscribe from <em>all</em> Jira products. </p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='6843'>Your data can't be recovered after it's deleted. We strongly recommend creating a Confluence site backup or Jira site backup, as noted <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Trackstorageandmovedataacrossproducts-Exportdatav' title='https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Trackstorageandmovedataacrossproducts-Exportdatav'>below</a>.</p></div></div><h2 id='Import-data'>Import data</h2><p data-renderer-start-pos='7001'>You can bring in existing information, like Jira products issues or Confluence spaces, so that you don't need to start from scratch. Choose the type of import you need to complete for more info.</p><h3 id='Jira-products'>Jira products</h3><ul class='ak-ul'><li><p data-renderer-start-pos='7212'><span><a href='https://support.atlassian.com/jira-cloud-administration/docs/import-issues/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Import issues</a></span> </p></li></ul><h3 id='Confluence.2'>Confluence</h3><ul class='ak-ul'><li><p data-renderer-start-pos='7232'><span><a href='https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Import a Confluence Cloud space</a></span></p></li><li><p data-renderer-start-pos='7237'><a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/migration/plan/cloud-guide' title='https://www.atlassian.com/migration/plan/cloud-guide'>Plan your Confluence Data Center to Cloud migration</a></p></li></ul><h2 id='Export-data'>Export data</h2><p data-renderer-start-pos='7307'>As with importing data, you'll export content data from each specific cloud product you're using. You can also export user data from Atlassian admin hub.</p><h3 id='Jira-products.1'>Jira products</h3><ul class='ak-ul'><li><p data-renderer-start-pos='7477'><span><a href='https://support.atlassian.com/jira-cloud-administration/docs/export-issues/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Export data from Jira Cloud</a></span> </p></li></ul><h3 id='Confluence.3'>Confluence</h3><ul class='ak-ul'><li><p data-renderer-start-pos='7497'><span><a href='https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Export a space's content as Word, PDF, or data files</a></span></p></li><li><p data-renderer-start-pos='7502'><span><a href='https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Export a data backup file of your 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