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data-schema-version="1" data-product-key="jiraSoftware" data-label="Télécharger gratuitement" >Open and close the navigation menu</button> </div> <ul class="imkt-navbar__link-list" > <li > <a href="#" class="imkt-navbar__link-list-link imkt-navbar__link-list-link--dropdown-trigger" data-event="clicked" data-uuid="ac990e2f-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label="Catégories" data-label-english="Categories" >Catégories</a> <div class="imkt-navbar__dropdown-links dropdown-container " > <ul> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/software-development" tabindex="0" data-event="clicked" data-uuid="996a3724-46" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Développement logiciel" data-label-english="Software development" class="imkt-navbar__dropdown-links__link">Développement logiciel</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/marketing" tabindex="0" data-event="clicked" data-uuid="b50e0d6c-df" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Marketing" data-label-english="Marketing" class="imkt-navbar__dropdown-links__link">Marketing</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/design" tabindex="0" data-event="clicked" data-uuid="73eb2d03-96" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Conception" data-label-english="Design" class="imkt-navbar__dropdown-links__link">Conception</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/sales" tabindex="0" data-event="clicked" data-uuid="5e2b88b6-38" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Ventes" data-label-english="Sales" class="imkt-navbar__dropdown-links__link">Ventes</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/operations" tabindex="0" data-event="clicked" data-uuid="709e29d4-0d" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Opérations" data-label-english="Operations" class="imkt-navbar__dropdown-links__link">Opérations</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/service-management" tabindex="0" data-event="clicked" data-uuid="069a6a07-19" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gestion des services" data-label-english="Service management" class="imkt-navbar__dropdown-links__link">Gestion des services</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/hr" tabindex="0" data-event="clicked" data-uuid="3328a750-08" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="RH" data-label-english="HR" class="imkt-navbar__dropdown-links__link">RH</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/legal" tabindex="0" data-event="clicked" data-uuid="a30d474f-4f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Juridique" data-label-english="Legal" class="imkt-navbar__dropdown-links__link">Juridique</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/it-operations" tabindex="0" data-event="clicked" data-uuid="41836af2-85" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Opérations informatiques" data-label-english="IT Operations" class="imkt-navbar__dropdown-links__link">Opérations informatiques</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/finance" tabindex="0" data-event="clicked" data-uuid="fde28131-8e" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Finances" data-label-english="Finance" class="imkt-navbar__dropdown-links__link">Finances</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/project-management/templates" tabindex="0" data-event="clicked" data-uuid="8cee1cb2-4b" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Modèles de gestion de projet" data-label-english="Project Management Templates" class="imkt-navbar__dropdown-links__link">Modèles de gestion de projet</a> </li> </ul> </div> </li> <li > <a href="" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="c4bc5b50-d9" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label-english=" " ></a> </li> </ul> <div class="imkt-navbar__right-nav"> Télécharger gratuitement </div> </div> </div> </div> <div class="container-fluid imkt-navbar__collapsed-section"> <div class="row"> <div class="column"> <ul class="imkt-navbar__collapsed-link-list" > <li > <a href="#" class="imkt-navbar__collapsed-link-list-link imkt-navbar__collapsed-link-list-link--dropdown-trigger" data-event="clicked" data-uuid="ac990e2f-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label="Catégories" data-label-english="Categories" >Catégories</a> <div class="imkt-navbar__collapsed-dropdown-links dropdown-container " > <ul> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/software-development" tabindex="0" data-event="clicked" data-uuid="996a3724-46" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Développement logiciel" data-label-english="Software development" class="imkt-navbar__dropdown-links__link">Développement logiciel</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/marketing" tabindex="0" data-event="clicked" data-uuid="b50e0d6c-df" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Marketing" data-label-english="Marketing" class="imkt-navbar__dropdown-links__link">Marketing</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/design" tabindex="0" data-event="clicked" data-uuid="73eb2d03-96" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Conception" data-label-english="Design" class="imkt-navbar__dropdown-links__link">Conception</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/sales" tabindex="0" data-event="clicked" data-uuid="5e2b88b6-38" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Ventes" data-label-english="Sales" class="imkt-navbar__dropdown-links__link">Ventes</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/operations" tabindex="0" data-event="clicked" data-uuid="709e29d4-0d" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Opérations" data-label-english="Operations" class="imkt-navbar__dropdown-links__link">Opérations</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/service-management" tabindex="0" data-event="clicked" data-uuid="069a6a07-19" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gestion des services" data-label-english="Service management" class="imkt-navbar__dropdown-links__link">Gestion des services</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/hr" tabindex="0" data-event="clicked" data-uuid="3328a750-08" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="RH" data-label-english="HR" class="imkt-navbar__dropdown-links__link">RH</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/legal" tabindex="0" data-event="clicked" data-uuid="a30d474f-4f" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Juridique" data-label-english="Legal" class="imkt-navbar__dropdown-links__link">Juridique</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/it-operations" tabindex="0" data-event="clicked" data-uuid="41836af2-85" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Opérations informatiques" data-label-english="IT Operations" class="imkt-navbar__dropdown-links__link">Opérations informatiques</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/software/jira/templates/finance" tabindex="0" data-event="clicked" data-uuid="fde28131-8e" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Finances" data-label-english="Finance" class="imkt-navbar__dropdown-links__link">Finances</a> </li> <li class=" imkt-navbar__dropdown-links__individual-link " > <a href="/fr/project-management/templates" tabindex="0" data-event="clicked" data-uuid="8cee1cb2-4b" data-event-component="linkButton" data-event-container="navbarDropdownLink" data-schema-version="1" data-product-key="jiraSoftware" data-label="Modèles de gestion de projet" data-label-english="Project Management Templates" class="imkt-navbar__dropdown-links__link">Modèles de gestion de projet</a> </li> </ul> </div> </li> <li > <a href="" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="c4bc5b50-d9" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-product-key="jiraSoftware" data-label-english=" " ></a> </li> </ul> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Navbar", "params": { "hasCharlie":"false" } } </script></nav> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 column-lg-8 " > <div class="intra-div alignContentStretch alignItemsStretch justifyStart noWrap no s0 between has-border border-color-b50 padding-default padding-style- allSides border-radius-5 border-width-5"> <div class="component component--image"> <img id="90a0126f" alt="Capture d'écran d'approbation de document" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:6f180ade-7944-40a9-9671-4a720a5a8ba5/Facilities%20Service%20Management.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> <div class="column column-md-5 column-lg-4 alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modèle de gestion des services d'infrastructure </h1> <p>Gérez les demandes de maintenance, de déménagement et de planification d'événements.</p> </div> <div class="component component--template-library__cta__action"> <span style="cursor: pointer" data-template-name="Gestion des services client" data-template-id="com.atlassian.servicedesk:next-gen-external-service-desk" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:next-gen-external-service-desk" data-blue-print-module="com.atlassian.servicedesk:next-gen-external-service-desk" class="component--template-library__cta__action component__link button button--one button--regular button--primary" id="customer-service-management" > Utiliser le modèle </span> <div id="imkt-jsx--4dea4ca7" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--4dea4ca7", "props": { "cloudSignupLink": "/fr/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", "redirectToIdentity": false, "internalLinkAfterIdentity": "", "id": "customer-service-management", "labels": { "SiteSelectorModal.cancel": "Annuler", "SiteSelectorModal.createPage": "Créer une page", "SiteSelectorModal.selectASite": "Sélectionner un site", "SiteSelectorModal.startASite": "Lancer un nouveau site", "SiteSelectorModal.switchAccount": "Se connecter avec un autre compte", "SiteSelectorModal.selectedTemplate": "Vous avez sélectionné" } } } </script> </div> <div class="component component--block" > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s8 between has-border border-color-n40 padding-16 padding-style-topOnly topOnly border-radius-default border-width-2"> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn-8 fnt-ln font-lnh- eyebrows heading" > Idéale pour </h6> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M13.19,34V20.58a1.8,1.8,0,0,1,1.8-1.8h6.29a1.8,1.8,0,0,1,1.8,1.8V34Z"/><path style="fill: #0052cc; fill-rule:evenodd;" d="M2.7,14.73V30.45A3.59,3.59,0,0,0,6.29,34H30a3.6,3.6,0,0,0,3.6-3.59V14.92L18,4.62ZM13.16,34V20.58a1.81,1.81,0,0,1,1.8-1.8h6.3a1.8,1.8,0,0,1,1.79,1.8V34Z"/><path style="opacity:0.5; fill:#0052cc; fill-rule:evenodd;" d="M17.33,2.16a1.21,1.21,0,0,1,1.28,0l.06,0L35.46,13.25a1.22,1.22,0,0,1-1.29,2.06l-.05,0L18,4.63,1.88,15.27A1.2,1.2,0,0,1,.24,15l0-.05a1.23,1.23,0,0,1,.29-1.65l.05,0Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Installations</p> </div> </div> </div> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s8 between component--block xs-none-top" > <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn-8 fnt-ln font-lnh- eyebrows heading" > Fonctionnalités clés </h6> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M13.48,12a3,3,0,0,0-3-3H5.65a3,3,0,0,0-3,3V23.34a1.52,1.52,0,0,0,1.51,1.52H12a1.52,1.52,0,0,0,1.51-1.52ZM5.27,20.82A1.13,1.13,0,0,0,6.41,22H10a1.13,1.13,0,0,0,1.08-1.13,1.14,1.14,0,0,0-1.14-1.14H6.35A1.14,1.14,0,0,0,5.27,20.82Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M14.49,35V35A1.14,1.14,0,0,0,16.77,35V24.86H14.49Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M25.61,8.94H11.21V9A3,3,0,0,1,13.48,12V23.34A1.52,1.52,0,0,1,12,24.86H27.12a1.52,1.52,0,0,0,1.52-1.52V12A3,3,0,0,0,25.61,8.94Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M6.91,3.64V9.12a1.14,1.14,0,0,0,2.28,0V3.64Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M6.91.86A.76.76,0,0,1,7.67.1H12a.76.76,0,0,1,.75.76v2a.76.76,0,0,1-.75.76H6.91Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Types de demande</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M0,28.81a1.3,1.3,0,0,0,1.31,1.31H34.69a1.31,1.31,0,1,0,0-2.61H1.31A1.3,1.3,0,0,0,0,28.81Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M33,25.91a1.74,1.74,0,0,1-1.74,1.74H4.79a1.74,1.74,0,0,1-1.74-1.74V9.36A3.48,3.48,0,0,1,6.53,5.88H29.47A3.48,3.48,0,0,1,33,9.36ZM30.34,8.49H5.66V24.9H30.34Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M5.66,8.49H30.34V24.9H5.66Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Formulaires</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M18,0A18,18,0,1,0,36,18,18,18,0,0,0,18,0Zm4.89,13.74a5.05,5.05,0,1,0-10.1,0,1.42,1.42,0,1,0,2.84,0v-.08A2.21,2.21,0,1,1,17.84,16h-.08a1.41,1.41,0,0,0-1.42,1.42v2.28a1.42,1.42,0,0,0,2.84-.07v-1A5.06,5.06,0,0,0,22.89,13.74ZM17.68,26.53a1.9,1.9,0,1,0-1.89-1.9A1.9,1.9,0,0,0,17.68,26.53Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Portail d'assistance</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>Files d'attente</p> </div> </div> <div class="component component--image-heading-textblock hero-label margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-16 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M12.06,6.06a6.06,6.06,0,1,1,12.11,0v2h-3v-2A3,3,0,0,0,18.2,3h-.09a3,3,0,0,0-3,3v2h-3ZM19.8,17.5H35.27V32a4,4,0,0,1-4,4H4.66a4,4,0,0,1-4-4V17.5H16.77v2.18a1.52,1.52,0,1,0,3,0Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M35.27,12.11a4,4,0,0,0-4-4H4.66a4,4,0,0,0-4,4V17.5H16.77V14.63a1.52,1.52,0,0,1,3,0V17.5H35.27Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:16px;"> <p>de ressources</p> </div> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Qu'est-ce que le modèle de gestion de services liés aux installations ? </h2> <p>Le modèle de gestion de services liés aux installations est idéal pour les équipes chargées des installations ayant besoin d'un moyen plus simple pour suivre le travail et gérer les demandes des employés. Il permet aux équipes de gérer les demandes de maintenance, de déplacement et de planification d'événements.</p> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Quels éléments comporte le modèle de gestion de services liés aux installations ? </h2> </div> </div> </div> </div> <div class="imkt-tab-container container-fluid"> <div class="component component--tab-navigation positionTop center "> <div class="mobile-nav-container default"> <div class="mobile-tab-navigation pill" id="select-ccd51ac8-83c1-4ad6-bd60-829a154768d6"> <button class="b50 text-n800 border-color-n50 active"></button> <ul class="tab-dropdown-options"> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-f0d41ad2-9ffb-4fb3-b41d-1dcf878b9cf1" data-tab-name="request-types" data-event="clicked" data-uuid="f0d41ad2-9f-0" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Request types" >Types de demande</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-3f339cd2-51d3-4139-88a1-9a2f63bd2761" data-tab-name="forms" data-event="clicked" data-uuid="3f339cd2-51-1" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Forms" >Formulaires</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-9988f2c4-e60c-413a-96d3-38ee817f4e0c" data-tab-name="help-portal" data-event="clicked" data-uuid="9988f2c4-e6-2" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Help portal" >Portail d'assistance</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-e6330ad1-6467-4c00-a93f-cb3b91f7baa5" data-tab-name="queues" data-event="clicked" data-uuid="e6330ad1-64-3" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Queues" >Files d'attente</a> </li> <li class="tab-dropdown-option border-color-n50"> <a href="#tab-d2decb9c-12e1-4ce8-857a-8939eb51a3ee" data-tab-name="assets" data-event="clicked" data-uuid="d2decb9c-12-4" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Assets" >de ressources</a> </li> </ul> </div> </div> <ul class="imkt-tab-list even pill center border-color-n50 no-mobile-nav "> <li class="imkt-tab border-color-n50"> <a href="#tab-f0d41ad2-9ffb-4fb3-b41d-1dcf878b9cf1" data-event="clicked" data-uuid="f0d41ad2-9f-5" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Types de demande" data-label-english="Request types" data-tab-name="request-types" class="n20 text-n300 border-color-n50 "> Types de demande </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-3f339cd2-51d3-4139-88a1-9a2f63bd2761" data-event="clicked" data-uuid="3f339cd2-51-6" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Formulaires" data-label-english="Forms" data-tab-name="forms" class="n20 text-n300 border-color-n50 "> Formulaires </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-9988f2c4-e60c-413a-96d3-38ee817f4e0c" data-event="clicked" data-uuid="9988f2c4-e6-7" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Portail d'assistance" data-label-english="Help portal" data-tab-name="help-portal" class="n20 text-n300 border-color-n50 "> Portail d'assistance </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-e6330ad1-6467-4c00-a93f-cb3b91f7baa5" data-event="clicked" data-uuid="e6330ad1-64-8" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="Files d'attente" data-label-english="Queues" data-tab-name="queues" class="n20 text-n300 border-color-n50 "> Files d'attente </a> </li> <li class="imkt-tab border-color-n50"> <a href="#tab-d2decb9c-12e1-4ce8-857a-8939eb51a3ee" data-event="clicked" data-uuid="d2decb9c-12-9" data-event-component="linkButton" data-event-container="tabContent" data-schema-version="1" data-product-key="jiraSoftware" data-label="de ressources" data-label-english="Assets" data-tab-name="assets" class="n20 text-n300 border-color-n50 "> de ressources </a> </li> </ul> </div> <div class="content-tabs "> <div id="tab-f0d41ad2-9ffb-4fb3-b41d-1dcf878b9cf1" class="imkt-tab-block active"> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Collectez des informations pertinentes sur les clients </h2> <p>Utilisez des types de demandes modifiables pour les problèmes d'assistance externe les plus courants, ou bien créez des types de demande spécifiques aux services d'assistance externe de votre équipe.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="d49017d0" alt="Capture d'écran des astreintes" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:c78d4622-7cb0-44e8-9fe6-abb3fd592eac/facilities-requests-types.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-3f339cd2-51d3-4139-88a1-9a2f63bd2761" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Répondez plus efficacement aux demandes </h2> <p>Utilisez un formulaire prédéfini ou créez le vôtre pour obtenir des informations plus structurées auprès des personnes lorsque celles-ci soumettent une demande d'assistance.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="695b2771" alt="Capture d'écran des Actifs" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:04ba1d34-1e0f-4a0d-b5c0-85c5afeeaef5/facilities-forms.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-9988f2c4-e60c-413a-96d3-38ee817f4e0c" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Personnalisez le portail de votre centre d'aide </h2> <p>Créez un portail de services en vous basant sur des types de demandes et des flux de travail personnalisables afin de répondre aux besoins de vos employés.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="3ee7beee" alt="Capture d'écran des demandes de changements" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:f21b5c0a-2eaf-49a6-bc18-6e9cb7f37d47/facilities-portal.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-e6330ad1-6467-4c00-a93f-cb3b91f7baa5" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Créez et optimisez vos files d'attente </h2> <p>Organisez les demandes des employés provenant du centre d'aide, d'e-mails, du chat, ainsi que d'autres canaux, sous la forme de files d'attente, afin de les consulter, les trier et les assigner rapidement au fur et à mesure qu'elles arrivent.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="f911fac9" alt="Capture d'écran de backlog" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:f275c6a6-5573-4ae4-8286-20d969e8f81d/facilities-queues.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> </div> </div> <div id="tab-d2decb9c-12e1-4ce8-857a-8939eb51a3ee" class="imkt-tab-block "> <div class="container-fluid xs-cozy-top"> <div class="row flex-container reduced-row"> <div class="column column-md-6 s0 between" > <div class="component component--heading-textblock text-oversized"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Suivez l'évolution de l'infrastructure de vos installations </h2> <p>Avec le volet « Actifs », les équipes chargées des installations peuvent suivre tous les actifs qu'elles sont chargées de gérer à partir d'un emplacement unique et pratique.</p> </div> </div> <div class="column column-md-6 s0 between" > <div class="component component--image"> <img id="7fd7f403" alt="Capture d'écran de backlog" class="component__image img-dropshadow" src="https://wac-cdn.atlassian.com/dam/jcr:56c08160-7e57-40c7-ae0c-ef1be6040fb1/facilities-assets.png?cdnVersion=2445" loading="lazy" /> </div> </div> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Tabs", "params": { "tabBorderColor":"n50", "tabBackgroundColor":"n20", "tabTextColor":"n300", "tabBackgroundColorActive":"b50", "tabTextColorActive":"n800", "defaultTab":"request-types", "linkedContainerTab":false, "selectId":"select-ccd51ac8-83c1-4ad6-bd60-829a154768d6" } } </script></div> <div class="container-fluid xs-cozy-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="8951a40c" alt="Fenêtre de cloche de service" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:29098174-2eb2-411f-aad0-f9bf8fa365f0/illustrations-spot-Service%20Bell%20Window.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Espace centralisé </h3> <p>Un espace central où les employés peuvent consigner les tickets de maintenance, faciliter les changements de bureau, demander des équipements et rester informés des dangers critiques.</p> </div> </div> </div> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="123aa013" alt="Fenêtre du centre d'assistance" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:3ea875a6-6756-43df-9772-b5bccd8c97ac/illustrations-spot-Help%20Desk%20Window.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Portail personnalisable </h3> <p>Personnalisez le portail en fonction des types de demandes de vos employés et des besoins de votre équipe.</p> </div> </div> </div> <div class="column column-md-4 no-flex" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="0cd2e60d" alt="Plusieurs documents" class="component__image" style="height:80px;" src="https://wac-cdn.atlassian.com/dam/jcr:91b1020d-8785-4966-b22d-04c8dfaab94f/illustrations-spot-Document%20multi.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rapports et métriques </h3> <p>Créez des rapports et des tableaux de bord personnalisés pour suivre le type et la fréquence des incidents afin de réduire la quantité de tickets.</p> </div> </div> </div> </div> </div> <div class="container-fluid xs-cozy-top xs-none-bottom"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Comment vous lancer avec le modèle de gestion de services liés aux installations </h2> <p>Commencez à gérer et à simplifier les communications relatives aux demandes de services de maintenance et d'autres services liés aux installations.</p> </div> </div> </div> </div> <div class="container-fluid xs-none"> <div class="row flex-container"> <div class="column column-md-10 column-lg-8 column-md-offset-1 column-lg-offset-2 xs-none-bottom alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > </div> <div class="column column-md-8 column-md-offset-2 s0 between accordion-block" > <div class="imkt-feature-table-container with-circular-show-hide"> <div class="features-header bottomOnly"> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="4eb3cc2a-33-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="1. Configurez votre centre d'aide et votre portail " id="set-up-help-center-and-portal" href="javascript:void(0);"> <span class="label"> 1. Configurez votre centre d'aide et votre portail </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Le centre d'aide permet aux employés d'envoyer des demandes et d'accéder à votre base de connaissances en libre-service. Configurez le message de bienvenue, les annonces et la mise en page. <a data-event="clicked" data-uuid="b27b1401-9d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more. " href="https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/facilities-service-management#get-started">En savoir plus</a>. </p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="984844a5-85-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="2. Personnalisez vos types de demande " id="customize-request-types" href="javascript:void(0);"> <span class="label"> 2. Personnalisez vos types de demande </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Aidez les employés et les agents avec des types de demande personnalisés, ou créez les vôtres.<a data-event="clicked" data-uuid="deadf6f2-350" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label=" En savoir plus. " data-label-english=" Learn more. " href="https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/facilities-service-management#get-started"> En savoir plus. </a></p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a220ab75-f6-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="3. Organisez vos files d'attente " id="organize-queues" href="javascript:void(0);"> <span class="label"> 3. Organisez vos files d'attente </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Alignez votre file d'attente en fonction des méthodes appliquées par vos équipes pour trier les demandes de maintenance et y répondre.<a data-event="clicked" data-uuid="ce706518-ee0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more. " href="https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/facilities-service-management#get-started">En savoir plus</a>. </p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="669be758-a4-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="4. Ajoutez des agents " id="add-agents" href="javascript:void(0);"> <span class="label"> 4. Ajoutez des agents </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Que la fête commence ! Ajoutez des agents à votre équipe de projet de services.<a data-event="clicked" data-uuid="d80d857a-0f0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more. " href="https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/facilities-service-management#get-started">En savoir plus</a>. </p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "useExpandAll":false, "useAccordionStyle":true } } </script></div> </div> </div> </div> <div class="container-fluid xs-cozy-bottom"> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modèles associés de gestion des services liés aux installations </h2> </div> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/general-service-management" data-event="clicked" data-uuid="2c8f38cf-a2" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="943ce91c" alt="Vue des files d'attente" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f4f1a80b-82c9-4951-878a-ce360fb2da9d/Screen_Queues.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion des services généraux </h4> <p>Collect, prioritize, and manage requests for any business teams.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/it-service-management" data-event="clicked" data-uuid="0fae6c1b-c4" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="0eb0bdb8" alt="Feuille de route Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f4f1a80b-82c9-4951-878a-ce360fb2da9d/Screen_Queues.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion des services informatiques </h4> <p>Recevez les demandes, configurez les alertes, signalez les incidents et résolvez les tickets rapidement.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/hr-service-management" data-event="clicked" data-uuid="4d030fd8-49" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="6bf1338d" alt="Feuille de route Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:b7e76c98-78d2-4c35-9cf3-a30b6f888dc1/Screen_HelpCenter.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion des services RH </h4> <p>Manage onboarding and offboarding and respond to HR requests.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid xs-cozy" data-container-id="5e90afae-d07a-4a0f-a045-a0957b7b5753"> <style class="background-image-styles" data-for="5e90afae-d07a-4a0f-a045-a0957b7b5753"> [data-container-id="5e90afae-d07a-4a0f-a045-a0957b7b5753"] { background-image: linear-gradient(180deg, #FFFFFF 0%, #DEEBFF 100%); ; background-position: ; background-repeat: no-repeat ; background-size: ; } </style> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Ressources associées pour la gestion de services liés aux installations </h2> </div> </div> <div class="column column-md-4 " > <a href="/fr/software/jira/service-management/product-guide/tips-and-tricks/facilities-service-management#overview" data-event="clicked" data-uuid="a8056cd9-08" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guide </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Conseils et astuces en matière de gestion des services pour les équipes chargées des installations </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Découvrez comment démarrer avec Jira Service Management et optimiser cette solution afin de répondre aux besoins spécifiques de votre équipe chargée des installations.</p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="/fr/software/jira/service-management/product-guide/tips-and-tricks/facilities-service-management#spotlight-hr" data-event="clicked" data-uuid="c5445221-d0" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guide </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Comment Atlassian utilise Jira Service Management pour la gestion des services liés aux installations </h3> </div> <div class="component component--textblock component--text-block-white"> <p>Découvrez comment l'équipe « Workplace Experience » d'Atlassian supervise les opérations quotidiennes d'Atlassian, que ce soit au siège de l'entreprise ou à distance.</p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="/fr/customers/iss-group" data-event="clicked" data-uuid="0914a404-d5" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div s0 between column__background n0 block-theme-one-reduce-padding-hover "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Témoignage d'un client </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Témoignage client : ISS World </h3> </div> <div class="component component--textblock component--text-block-white"> <p>ISS World a mis à niveau ses anciens systèmes logiciels de gestion des installations hérités afin de moderniser ses processus.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid md-cozy-top xl-cozy-top xs-comfortable-top lg-comfortable-top xs-cozy-bottom b50" id="hero" data-container-id="a5b0bf4e-081e-4db8-bfe9-86c43ef88dd3"> <style class="background-image-styles" data-for="a5b0bf4e-081e-4db8-bfe9-86c43ef88dd3"> @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="a5b0bf4e-081e-4db8-bfe9-86c43ef88dd3"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2445") , url("https://wac-cdn.atlassian.com/dam/jcr:28105cdd-528a-46df-a8c7-796fdc03f04b/JiraTemplateLibrary_Hero_Icons-Right.svg?cdnVersion=2445") ; background-position: left -100px bottom 35% , right -100px bottom 35% ; background-repeat: no-repeat , no-repeat ; background-size: , ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="a5b0bf4e-081e-4db8-bfe9-86c43ef88dd3"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:cecdef00-917f-4c3f-a158-5bb88925a298/JiraTemplateLibrary_Hero_Icons-Left.svg?cdnVersion=2445") , 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font-mgn- fnt-ln font-lnh- heading" > Prêt à utiliser ce modèle ? </h2> </div> <div class="component component--template-library__cta__action"> <span style="cursor: pointer" data-template-name="Gestion de services liés aux installations" data-template-id="com.atlassian.servicedesk:next-gen-facilities-service-desk" data-product-key="jira-servicedesk.ondemand" data-template-key="com.atlassian.servicedesk:next-gen-facilities-service-desk" data-blue-print-module="com.atlassian.servicedesk:next-gen-facilities-service-desk" class="component--template-library__cta__action component__link button button--one button--regular button--primary" id="facilities-service-management2" > Utiliser le modèle </span> <div id="imkt-jsx--8aeaae6c" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--8aeaae6c", "props": { "cloudSignupLink": "/fr/try/cloud/signup", "product": "jira-servicedesk.ondemand", "prefix": "jsm.show", 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} .language-selector { display: flex; gap: 5px; margin-right: 20px; } .footer select#footer-language-selector { background: none; } .column.footer-standard-links > .intra-div { column-gap: 24px; row-gap: 48px; display: grid; grid-template-columns: 1fr 1fr 1fr 1fr; } @media (max-width: 1023px) { .column.footer-standard-links > .intra-div { grid-template-columns: 1fr 1fr; } } @media (max-width: 768px) { .column.footer-standard-links > .intra-div { grid-template-columns: 1fr; } } </style> </div> <div class="column footer-standard-links " style="border-radius:0 0 24px 24px;float:none;" > <div class="intra-div alignItemsStretch justifySpaceBetween wrap no s40 between column__background n10 has-border border-color- padding-24 padding-style-allSides allSides border-radius-15 border-width-0"> <div class="component s0 between component--block left-footer" > <div class="component component--image"> <img id="d8cf6e7a" alt="" class="component__image xs-outerspace-bottom" style="width:26px;height:26px;" src="https://wac-cdn.atlassian.com/dam/jcr:9c4bf443-5045-4ff9-a48d-36ae466f3ced/logos-atlassian-mini-icon-onecolor-blue.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--link-button "> <a href="/fr/company" data-event="clicked" data-uuid="fbf3b54c-4e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Entreprise" data-label-english="Company" class="component__link default " > Entreprise </a> </div> <div class="component component--link-button "> <a href="/fr/company/careers" data-event="clicked" data-uuid="658e91b4-45" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Carrières" data-label-english="Careers" class="component__link default " > Carrières </a> </div> <div class="component component--link-button "> <a href="/fr/company/events" data-event="clicked" data-uuid="f547dec4-ee" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Événements" data-label-english="Events" class="component__link default " > Événements </a> </div> <div class="component component--link-button "> <a href="https://atlassian.com/blog" data-event="clicked" data-uuid="104c1e17-07" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Blogs" data-label-english="Blogs" class="component__link default " > Blogs </a> </div> <div class="component component--link-button "> <a href="https://investors.atlassian.com/" data-event="clicked" data-uuid="8dff4c3d-81" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Relations avec les investisseurs" data-label-english="Investor Relations" class="component__link 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