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<!DOCTYPE html><html><head><meta name="viewport" content="width=device-width"/><meta charSet="utf-8"/><title>SKlabs | Privacy policy</title><meta name="description" content="Privacy policy"/><link rel="icon" href="/favicon.ico"/><meta name="next-head-count" content="5"/><link rel="preload" href="/_next/static/css/251df3facd1fee5b.css" as="style"/><link rel="stylesheet" href="/_next/static/css/251df3facd1fee5b.css" data-n-g=""/><noscript data-n-css=""></noscript><script defer="" nomodule="" src="/_next/static/chunks/polyfills-5cd94c89d3acac5f.js"></script><script src="/_next/static/chunks/webpack-69bfa6990bb9e155.js" defer=""></script><script src="/_next/static/chunks/framework-5f4595e5518b5600.js" defer=""></script><script src="/_next/static/chunks/main-c586b89e07064d4a.js" defer=""></script><script src="/_next/static/chunks/pages/_app-9cd1d19dd7237c4c.js" defer=""></script><script src="/_next/static/chunks/335-c80ccfb90c2999e4.js" defer=""></script><script src="/_next/static/chunks/586-f6097c6dd9d3f2c8.js" defer=""></script><script src="/_next/static/chunks/879-496b7ccd6d9e16b0.js" defer=""></script><script src="/_next/static/chunks/pages/privacy-policy-e908f897cb55f7e2.js" defer=""></script><script src="/_next/static/kkU5sfmQjQpOi-v6L982r/_buildManifest.js" defer=""></script><script src="/_next/static/kkU5sfmQjQpOi-v6L982r/_ssgManifest.js" defer=""></script><script src="/_next/static/kkU5sfmQjQpOi-v6L982r/_middlewareManifest.js" defer=""></script></head><body><div id="__next" data-reactroot=""><div><div><div><div class=" bg-transparent absolute top-0 left-0 z-40 w-full flex items-center "><div class="container"><div class="flex -mx-4 items-center justify-between relative"><div class="px-4 w-60 max-w-full"><a class="navbar-logo w-full block py-5" href="/"><img src="/assets/images/logo/logo-white.svg" alt="logo" class="w-full max-h-10 header-logo"/></a></div><div class="flex px-4 justify-between items-center w-full"><div><button id="navbarToggler" class=" block absolute right-4 top-1/2 -translate-y-1/2 lg:hidden focus:ring-2 ring-primary px-3 py-[6px] rounded-lg "><span class="relative w-[30px] h-[2px] my-[6px] block bg-white"></span><span class="relative w-[30px] h-[2px] my-[6px] block bg-white"></span><span class="relative w-[30px] h-[2px] my-[6px] block bg-white"></span></button><nav id="navbarCollapse" class=" absolute py-5 lg:py-0 lg:px-4 xl:px-6 bg-white lg:bg-transparent shadow-lg rounded-lg max-w-[250px] w-full lg:max-w-full lg:w-full right-4 top-full lg:block lg:static lg:shadow-none hidden "><ul class="blcok lg:flex"><li class="relative group"><a class=" ud-menu-scroll text-base text-dark lg:text-white lg:group-hover:opacity-70 lg:group-hover:text-white group-hover:text-primary py-2 lg:py-6 lg:inline-flex lg:px-0 flex mx-8 lg:mr-0 " href="/#home">Home</a></li><li class="relative group"><a class=" ud-menu-scroll text-base text-dark lg:text-white lg:group-hover:opacity-70 lg:group-hover:text-white group-hover:text-primary py-2 lg:py-6 lg:inline-flex lg:px-0 flex mx-8 lg:mr-0 lg:ml-7 xl:ml-12 " href="/#products">Products</a></li><li class="relative group"><a href="https://docs.sklabs.dev" target="_blank" rel="noreferrer" class=" ud-menu-scroll text-base text-dark lg:text-white lg:group-hover:opacity-70 lg:group-hover:text-white group-hover:text-primary py-2 lg:py-6 lg:inline-flex lg:px-0 flex mx-8 lg:mr-0 lg:ml-7 xl:ml-12 ">Documentation</a></li></ul></nav></div></div></div></div></div></div><div id="home" class="relative pt-[120px] md:pt-[130px] lg:pt-[160px] bg-primary"><div class="container"><div class="flex flex-wrap items-center -mx-4"><div class="w-full px-4"><div class=" hero-content text-center max-w-[780px] mx-auto wow fadeInUp " data-wow-delay=".2s"><h1 class=" text-white font-bold text-3xl sm:text-4xl md:text-[45px] leading-snug sm:leading-snug md:leading-snug mb-8 ">Privacy policy</h1></div></div></div></div></div><section id="products" class="pt-20 lg:pt-[120px] pb-8 lg:pb-[70px]"><div class="container"><p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp "><em>Last updated: February 10, 2023</em></p> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">The privacy of your data — and it is your data, not ours! In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.</p> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">This policy applies to all products built and maintained by SKlabs Software Ltd.</p> <h2 class=" font-bold text-dark text-[26px] sm:text-3xl md:text-4xl leading-snug sm:leading-snug md:leading-snug mb-6 wow fadeInUp ">What we collect and why</h2> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">Our guiding principle is to collect only what we need. Here’s what that means in practice:</p> <h3 class=" font-bold mb-8 text-dark text-2xl sm:text-[26px] wow fadeInUp ">Identity & access</h3> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">When you install an app developed by SKlabs Software Ltd, we store your email address to identify you as a customer.</p> <h3 class=" font-bold mb-8 text-dark text-2xl sm:text-[26px] wow fadeInUp ">Billing information</h3> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">We do not store any billing information on our system. This is handled by our partners, such has <a href="https://livechat.com">https://livechat.com</a>, when you purchase one of our apps.</p> <h3 class=" font-bold mb-8 text-dark text-2xl sm:text-[26px] wow fadeInUp ">Geolocation data</h3> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">Web analytics data — described further in the Website Interactions section — are also tied temporarily to IP addresses to assist with troubleshooting cases.</p> <h3 class=" font-bold mb-8 text-dark text-2xl sm:text-[26px] wow fadeInUp ">Website interactions</h3> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting and page load timing.</p> <h3 class=" font-bold mb-8 text-dark text-2xl sm:text-[26px] wow fadeInUp ">Cookies</h3> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: <a href="https://www.allaboutcookies.org">www.allaboutcookies.org</a>.</p> <h3 class=" font-bold mb-8 text-dark text-2xl sm:text-[26px] wow fadeInUp ">Voluntary correspondence</h3> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">When you write SKlabs Software Ltd with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.</p> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.</p> <h3 class=" font-bold mb-8 text-dark text-2xl sm:text-[26px] wow fadeInUp ">Information we do not collect</h3> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.</p> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.</p> <h2 class=" font-bold text-dark text-[26px] sm:text-3xl md:text-4xl leading-snug sm:leading-snug md:leading-snug mb-6 wow fadeInUp ">When we access or share your information</h2> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">Our default practice is to not access your information. The only times we’ll ever access or share your info are:</p> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp "><strong>To help you troubleshoot or squash a software bug, with your permission.</strong> If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.</p> <h2 class=" font-bold text-dark text-[26px] sm:text-3xl md:text-4xl leading-snug sm:leading-snug md:leading-snug mb-6 wow fadeInUp ">Your rights with respect to your information</h2> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">At SKlabs Software Ltd Software Ltd, we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. SKlabs Software recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:</p> <ul class=" text-base text-body-color leading-relaxed my-6 wow fadeInUp list-disc "> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to Know.</strong> You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right of Access.</strong> This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to Correction.</strong> You have the right to request correction of your personal information.</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to Erasure / “To be Forgotten”.</strong> This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using SKlabs Software Ltd services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to Complain.</strong> You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to <a href="https://edpb.europa.eu/about-edpb/board/members_en">https://edpb.europa.eu/about-edpb/board/members_en</a>.</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to Restrict Processing.</strong> This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data.)</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to Object.</strong> You have the right, in certain situations, to object to how or why your personal information is processed.</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to Portability.</strong> You have the right to receive the personal information we have about you and the right to transmit it to another party.</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to not be subject to Automated Decision-Making.</strong> You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.</li> <li class=" text-base text-body-color ml-7 pl-2 my-3 wow fadeInUp "><strong>Right to Non-Discrimination.</strong> This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) may, by virtue of your exercising those rights, prevent you from using our Services.</li> </ul> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">If you have questions about exercising these rights or need assistance, please contact us at <a href="/cdn-cgi/l/email-protection#7a090f0a0a15080e3a0911161b1809541e1f0c"><span class="__cf_email__" data-cfemail="0f7c7a7f7f607d7b4f7c64636e6d7c216b6a79">[email protected]</span></a>. For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.</p> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at <a href="https://edpb.europa.eu/about-edpb/board/members_en">https://edpb.europa.eu/about-edpb/board/members_en</a>.</p> <h2 class=" font-bold text-dark text-[26px] sm:text-3xl md:text-4xl leading-snug sm:leading-snug md:leading-snug mb-6 wow fadeInUp ">How we secure your data</h2> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">All data is encrypted via <a href="https://en.wikipedia.org/wiki/Transport_Layer_Security">SSL/TLS</a> when transmitted from our servers to your browser.</p> <h2 class=" font-bold text-dark text-[26px] sm:text-3xl md:text-4xl leading-snug sm:leading-snug md:leading-snug mb-6 wow fadeInUp ">Data retention and deletion of data</h2> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">Generally, we retain your Personal Information for as long as you have our apps installed. When you uninstall one of our apps, the data is trashed and then completely removed after 60 days.</p> <h2 class=" font-bold text-dark text-[26px] sm:text-3xl md:text-4xl leading-snug sm:leading-snug md:leading-snug mb-6 wow fadeInUp ">Location of site and data</h2> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">Our products and other web properties are operated in the United Kingdom.</p> <h3 class=" font-bold mb-8 text-dark text-2xl sm:text-[26px] wow fadeInUp ">We commit to resolving all complaints</h3> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">In compliance with the EU-US Privacy Shield Principles and the Swiss-US Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information. European Union, United Kingdom, or Swiss individuals with inquiries or complaints regarding this privacy policy should contact SKlabs Software Ltd at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="4d3e383d3d223f390d3e26212c2f3e6329283b">[email protected]</a>.</p> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">If your EU-US Privacy Shield complaint cannot be resolved through these described channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. To learn more, please view the Privacy Shield Annex 1 at <a href="https://www.privacyshield.gov/article?id=ANNEX-I-introduction">https://www.privacyshield.gov/article?id=ANNEX-I-introduction</a>.</p> <h2 class=" font-bold text-dark text-[26px] sm:text-3xl md:text-4xl leading-snug sm:leading-snug md:leading-snug mb-6 wow fadeInUp ">Data sharing</h2> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">Some of our integrations, such as Chat Summary, share LiveChat data with OpenAI to support the features we offer to our customers. More details can be found on <a href="https://docs.sklabs.dev/livechat-apps/chat-summary#privacy">Chat Summary documentation</a>.</p> <h2 class=" font-bold text-dark text-[26px] sm:text-3xl md:text-4xl leading-snug sm:leading-snug md:leading-snug mb-6 wow fadeInUp ">Changes & questions</h2> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">We may update this policy as needed to comply with relevant regulations and reflect any new practices.</p> <p class=" text-base text-body-color leading-relaxed mb-8 wow fadeInUp ">Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? 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