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Questions You May Have | Phoenix Children's Hospital
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</div> <div class="accordion-item"> <a href="/specialties-conditions/primary-complex-care" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Pediatric Primary Care" data-drupal-link-system-path="node/1827">Primary & Complex Care</a> </div> <div class="accordion-item"> <a href="/healthcare-professionals/phoenix-childrens-care-network-pccn" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Pediatric Primary Care" data-drupal-link-system-path="node/14276">Phoenix Children's Care Network (PCCN)</a> </div> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="accordion-heading---main-nav"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--4" aria-expanded="false" aria-controls="accordion-collapse---main-nav--4"></button> <a href="/articles-faqs">Articles and FAQs</a> </div> <div id="accordion-collapse---main-nav--4" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <a href="/articles-faqs/news-articles" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Articles and FAQs" data-drupal-link-system-path="articles-faqs/news-articles">News</a> </div> <div class="accordion-item"> <a href="/articles-faqs/blog" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Articles and FAQs" data-drupal-link-system-path="articles-faqs/blog">Blog</a> </div> <div class="accordion-item"> <a href="/articles-faqs/patient-stories" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Articles and FAQs" 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id="accordion---main-nav"> <div class="accordion-item"> <a href="/research-institute/programs-services" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Research Institute" data-drupal-link-system-path="node/3124">Programs & Services</a> </div> <div class="accordion-item"> <a href="/research-institute/translational-research" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Research Institute" data-drupal-link-system-path="node/14551">Translational Research</a> </div> <div class="accordion-item"> <a href="/research-institute/news-innovation" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="Research Institute" data-drupal-link-system-path="node/3123">News & Innovation</a> </div> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="accordion-heading---main-nav"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--6" aria-expanded="false" aria-controls="accordion-collapse---main-nav--6"></button> <a href="/healthcare-professionals">For Healthcare Professionals</a> </div> <div id="accordion-collapse---main-nav--6" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <a href="/healthcare-professionals/patient-referrals" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="For Healthcare Professionals" data-drupal-link-system-path="node/250">Patient Referrals</a> </div> <div class="accordion-item"> <a href="/healthcare-professionals/continuing-medical-education" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="For Healthcare Professionals" data-drupal-link-system-path="node/464">Continuing Medical Education (CME)</a> </div> <div class="accordion-item"> <a href="/healthcare-professionals/medical-education" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="For Healthcare Professionals" data-drupal-link-system-path="node/14371">Medical Education</a> </div> <div class="accordion-item"> <a href="/healthcare-professionals/medical-staff" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="For Healthcare Professionals" data-drupal-link-system-path="node/14291">Medical Staff</a> </div> <div class="accordion-item"> <a href="/healthcare-professionals/phoenix-childrens-care-network-pccn" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="For Healthcare Professionals" data-drupal-link-system-path="node/14276">Phoenix Children's Care Network (PCCN)</a> </div> </div> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="accordion-heading---main-nav"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--7" aria-expanded="false" aria-controls="accordion-collapse---main-nav--7"></button> <a href="/about-us">About Us</a> </div> <div id="accordion-collapse---main-nav--7" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <div class="accordion widget__main expanding-cards__accordion" id="accordion---main-nav"> <div class="accordion-item"> <a href="/about-us/awards-recognition" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/1196">Awards & Recognition</a> </div> <div class="accordion-item"> <a href="/about-us/careers" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/3130">Careers</a> </div> <div class="accordion-item"> <a href="/about-us/contact" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/1101">Contact</a> </div> <div class="accordion-item"> <a href="/about-us/events-healthcare-professionals" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/3189">Events - Healthcare Professionals</a> </div> <div class="accordion-item"> <a href="/about-us/healthcare-outreach" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/1195">Healthcare Outreach</a> </div> <div class="accordion-item"> <a href="/about-us/history-phoenix-childrens" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/396">History of Phoenix Children's</a> </div> <div class="accordion-item"> <a href="/about-us/leadership-team" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/721">Leadership Team</a> </div> <div class="accordion-item"> <a href="/about-us/newsroom-media-guidelines" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/8426">Newsroom - Media Guidelines</a> </div> <div class="accordion-item"> <a href="/about-us/phoenix-childrens-foundation" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/14281">Phoenix Children’s Hospital Foundation</a> </div> <div class="accordion-item"> <a href="/about-us/ways-help" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-contenttitle="About Us" data-drupal-link-system-path="node/382">Ways to Help</a> </div> </div> </div> </div> </div> </div> </nav> <nav role="navigation" aria-labelledby="block-phoenix-default-mainnavigationbottom-menu" id="block-phoenix-default-mainnavigationbottom" class="block block-menu navigation menu--main-navigation-bottom"> <div class="visually-hidden" id="block-phoenix-default-mainnavigationbottom-menu">Main Navigation (Bottom)</div> <div class="mobile-menu--bottom"> <div class="accordion widget__main" id="accordion---main-nav--bottom"> <div class="accordion-item main-nav-item-level main-nav-item-level--0"> <div class="accordion-header" data-href="/home" id="accordion-heading---main-nav"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse---main-nav--i-am-a-patient-family" aria-expanded="false" aria-controls="accordion-collapse---main-nav--i-am-a-patient-family"> I am a Patient Family </button> </div> <div id="accordion-collapse---main-nav--i-am-a-patient-family" class="accordion-collapse collapse" aria-labelledby="accordion-heading---main-nav" data-bs-parent="#accordion---main-nav"> <div class="accordion-body"> <a href="/" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-drupal-link-system-path="<front>">Patient Family</a> <a href="/" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-drupal-link-system-path="<front>">Healthcare Professional</a> <a href="/about-us/careers" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--1" data-drupal-link-system-path="node/3130">Career Seeker</a> </div> </div> </div> </div> <a href="/wait-times" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--0" data-drupal-link-system-path="node/14656">Wait Times</a> <a href="/patient-visitor-information/after-your-visit/patient-portal" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--0" data-drupal-link-system-path="node/1216">Patient Portal</a> <a href="/patient-visitor-information/after-your-visit/billing-financial-assistance/pay-your-bill-online" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--0" data-drupal-link-system-path="node/1215">Pay a Bill</a> <a href="/patient-visitor-information/after-your-visit/medical-record-requests" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--0" data-drupal-link-system-path="node/1219">Request Medical Records</a> <a href="/healthcare-professionals/patient-referrals" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--0" data-drupal-link-system-path="node/250">Refer a Patient</a> <a href="https://phoenixchildrensfoundation.org/donate2024" target="_blank" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--0">Donate</a> <a href="https://careers.phoenixchildrens.com/" class="data-gtm-hamburgerNav main-nav-item-level main-nav-item-level--0">Careers</a> </div> </nav> </div> </div> </div> </div> <main role="main" class="main-container"> <a id="main-content" tabindex="-1"></a> <div class="layout-content"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-phoenix-default-mainpagecontent" class="block block-system block-system-main-block"> <div class="views-element-container"> <div class="content-hub view view-content-hub view-id-content_hub view-display-id-content_hub_questions js-view-dom-id-0f4b1b92b82e2770a309baca90f33f4747d147582cea734b30f224d6f328c04b"> <div class="hero pacific-blue-bg hero--content-hub"> <div class="hero--inner"> <div class="hero--content"> <div> <h1>Questions You May Have</h1> </div> </div> </div> </div> <div class="menu-content-hub--container"> <div class="menu menu-content-hub_container tab-mobile-caret"> <ul class="menu menu-content-hub"> <li class="menu-item menu-content-hub--link"> <a href="/articles-faqs" data-drupal-link-system-path="node/3193">All</a> </li> <li class="menu-item menu-content-hub--link"> <a href="/articles-faqs/news-articles" data-drupal-link-system-path="articles-faqs/news-articles">News</a> </li> <li class="menu-item menu-content-hub--link"> <a href="/articles-faqs/blog" data-drupal-link-system-path="articles-faqs/blog">Blog</a> </li> <li class="menu-item menu-content-hub--link"> <a href="/articles-faqs/patient-stories" data-drupal-link-system-path="articles-faqs/patient-stories">Patient Stories</a> </li> <li class="menu-item menu-content-hub--link"> <a href="/articles-faqs/faqs" data-drupal-link-system-path="articles-faqs/faqs" class="is-active">FAQs</a> </li> </ul> </div> </div> <div class="content-hub--wrapper"> <div class="views-element-container"></div> <div class="filters--container"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-content-hub--filters" aria-expanded="false" aria-controls="collapse-content-hub--filters"> Filter by: </button> <div class="collapse-target collapse-target--md collapse collapse-target--content-hub--filters" id="collapse-content-hub--filters" role="tabpanel"> <form class="views-exposed-form bef-exposed-form" data-drupal-selector="views-exposed-form-content-hub-content-hub-questions" action="/articles-faqs/faqs" method="get" id="views-exposed-form-content-hub-content-hub-questions" accept-charset="UTF-8"> <div class="form-grid"> <fieldset class="js-form-item js-form-type-select form-type-select js-form-item-field-faq-topics-target-id form-item-field-faq-topics-target-id form-group"> <label for="edit-field-faq-topics-target-id">Topics</label> <select data-drupal-selector="edit-field-faq-topics-target-id" multiple="multiple" name="field_faq_topics_target_id[]" id="edit-field-faq-topics-target-id" size="9" class="form-select form-control"><option value="3936">Billing</option><option value="3966">Careers</option><option value="3971">Education</option><option value="3931">Insurance</option><option value="3991">Locations</option><option value="3941">Medical Record</option><option value="3956">Patient Portal</option><option value="3961">Pharmacy</option><option value="3986">Provider</option><option value="3946">Scheduling</option><option value="3981">Visit</option><option value="3951">Visitor</option><option value="3976">Volunteers</option><option value="3921">Wait Times</option></select> </fieldset> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-group" id="edit-actions"><input data-drupal-selector="edit-submit-content-hub" type="submit" id="edit-submit-content-hub" value="Apply Filters" class="button js-form-submit form-submit btn btn-primary form-control" /> </div> </div> </form> </div> </div> <article class="accordion-item 14441"> <h2 class="accordion-header" id="heading-14441"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14441" aria-expanded="false" aria-controls="collapse-14441"> <div class="field field--type-string field--label-hidden field__item"> What health insurance plans do you accept? </div> </button> </h2> <div id="collapse-14441" class="accordion-collapse collapse " aria-labelledby="heading-14441" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p><span>We accept many health plans through health insurance and provider networks. However, each health plan is different. We want to make sure you have the coverage you need before you receive care. Please check with your health insurance company directly for any questions about what they cover at Phoenix Children’s or Phoenix Children’s Medical Group.</span></p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/patient-visitor-information/after-your-visit/billing-financial-assistance/health-insurance-plans-we-accept" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Health Insurance Plans We Accept </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14451"> <h2 class="accordion-header" id="heading-14451"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14451" aria-expanded="false" aria-controls="collapse-14451"> <div class="field field--type-string field--label-hidden field__item"> How do I pay my medical bill? </div> </button> </h2> <div id="collapse-14451" class="accordion-collapse collapse " aria-labelledby="heading-14451" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p><span>Our goal at Phoenix Children’s is to make the billing process as easy and effective as possible. See additional information and resources for paying your bill online, our billing process, billing FAQs and financial assistance.</span></p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/patient-visitor-information/after-your-visit/billing-financial-assistance/pay-your-bill-online" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Pay Your Bill Online </a> <a href="/patient-visitor-information/after-your-visit/billing-financial-assistance/our-billing-process" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Our Billing Process </a> <a href="/patient-visitor-information/after-your-visit/billing-financial-assistance/billing-faqs" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Billing FAQs </a> <a href="/patient-visitor-information/after-your-visit/billing-financial-assistance/financial-assistance" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Financial Assistance </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14556"> <h2 class="accordion-header" id="heading-14556"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14556" aria-expanded="false" aria-controls="collapse-14556"> <div class="field field--type-string field--label-hidden field__item"> Where can I access my child's medical records? </div> </button> </h2> <div id="collapse-14556" class="accordion-collapse collapse " aria-labelledby="heading-14556" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p><span>Phoenix Children’s has a centralized medical record department with access to all our locations, including inpatient, outpatient, urgent cares and Phoenix Children’s Pediatrics clinics. Medical records can be requested through this department. Some information is available in the Patient Portal as well.</span></p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/patient-visitor-information/after-your-visit/medical-record-requests" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Medical Record Requests </a> <a href="https://patientportal.phoenixchildrens.org/Login/" data-contentTitle="" target=_blank class="data-gtm-linkList list-group-item list-group-item-action col"> Patient Portal - Sign In </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14561"> <h2 class="accordion-header" id="heading-14561"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14561" aria-expanded="false" aria-controls="collapse-14561"> <div class="field field--type-string field--label-hidden field__item"> How do I schedule or request an appointment for my child? </div> </button> </h2> <div id="collapse-14561" class="accordion-collapse collapse " aria-labelledby="heading-14561" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <div>You can schedule or request an appointment for your child via our Appointment Scheduling page — you will be prompted to enter your child's information and will be able to select the type of appointment you need. If you would like to speak to someone regarding an appointment, call <a href="tel:6029335437">602-933-5437</a> (KIDS).</div><div> </div><div><strong>Please note:</strong> If your child needs immediate care, go directly to your local urgent care center or emergency department. If your child is experiencing a life-threatening emergency, call 911 immediately.</div> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="https://appointments.phoenixchildrens.com/Appointments/FindPatient" data-contentTitle="" target=_blank class="data-gtm-linkList list-group-item list-group-item-action col"> Appointment Scheduling </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14566"> <h2 class="accordion-header" id="heading-14566"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14566" aria-expanded="false" aria-controls="collapse-14566"> <div class="field field--type-string field--label-hidden field__item"> When can I visit a patient at Phoenix Children's Hospital - Thomas Campus? </div> </button> </h2> <div id="collapse-14566" class="accordion-collapse collapse " aria-labelledby="heading-14566" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p><span>Our Visitor Protocol provides important information regarding visiting patients, including visiting hours.</span></p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/visitors" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Visitor Protocol </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14571"> <h2 class="accordion-header" id="heading-14571"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14571" aria-expanded="false" aria-controls="collapse-14571"> <div class="field field--type-string field--label-hidden field__item"> Is there an app to help me find my way to and around Phoenix Children's Hospital - Thomas Campus? </div> </button> </h2> <div id="collapse-14571" class="accordion-collapse collapse " aria-labelledby="heading-14571" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p>Yes, our Wayfinding app is available on the App Store and Google Play. It can help you navigate to Phoenix Children's Hospital - Thomas Campus and find the closest parking garage to your appointment. The app can also provide step-by-step directions to anywhere on campus, including elevators, restrooms and the location of your appointment.</p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/patient-visitor-information/patient-family-services/wayfinding" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Wayfinding </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14576"> <h2 class="accordion-header" id="heading-14576"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14576" aria-expanded="false" aria-controls="collapse-14576"> <div class="field field--type-string field--label-hidden field__item"> How can I access the patient portal? </div> </button> </h2> <div id="collapse-14576" class="accordion-collapse collapse " aria-labelledby="heading-14576" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p>Our Patient Portal provides users with access to a child's health information from Phoenix Children's, which can include managing appointments, messaging providers, Phoenix Children's medical history, discharge instructions, summaries of doctor visits, lab results, and more.</p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/patient-visitor-information/after-your-visit/patient-portal" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Patient Portal </a> <a href="https://patientportal.phoenixchildrens.org/Login/" data-contentTitle="" target=_blank class="data-gtm-linkList list-group-item list-group-item-action col"> Patient Portal - Sign In </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14581"> <h2 class="accordion-header" id="heading-14581"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14581" aria-expanded="false" aria-controls="collapse-14581"> <div class="field field--type-string field--label-hidden field__item"> What are your current urgent care and emergency department wait times? </div> </button> </h2> <div id="collapse-14581" class="accordion-collapse collapse " aria-labelledby="heading-14581" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p>For the hours of operation and estimated wait times for our Urgent Care locations and Emergency Departments, please visit our Wait Times page.</p><p>These are estimates based on current volumes and can vary. Please do not let wait times prevent you from seeking medical treatment if your child needs urgent or emergency care.</p><p><strong>Please note</strong>: If your child is experiencing a life-threatening emergency, call 911 immediately.</p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/wait-times" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Wait Times </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14586"> <h2 class="accordion-header" id="heading-14586"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14586" aria-expanded="false" aria-controls="collapse-14586"> <div class="field field--type-string field--label-hidden field__item"> When should I take my child to a pediatric urgent care clinic or emergency department? </div> </button> </h2> <div id="collapse-14586" class="accordion-collapse collapse " aria-labelledby="heading-14586" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p>It’s important that your child receives the right care when they are sick or injured. At Phoenix Children’s, our facilities are set up specifically for the needs of children and your child is being seen by physicians, nurses and staff with specialized training in care for children.</p><p><strong>Please note:</strong> If your child is experiencing a life-threatening emergency, call 911 immediately.</p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/articles-faqs/blog/pediatrician-vs-urgent-care-vs-emergency-department" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Pediatrician vs. Urgent Care vs. Emergency Department </a> <a href="/wait-times" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Wait Times </a> </div> </div> </div> </div> </div> </div> </article> <article class="accordion-item 14591"> <h2 class="accordion-header" id="heading-14591"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-14591" aria-expanded="false" aria-controls="collapse-14591"> <div class="field field--type-string field--label-hidden field__item"> How can I prepare for my child's appointment? </div> </button> </h2> <div id="collapse-14591" class="accordion-collapse collapse " aria-labelledby="heading-14591" data-bs-parent="#accordionExample"> <div class="accordion-body"> <div class="clearfix text-formatted field field--type-text-with-summary field--label-hidden field__item"> <p>We consider you and your child essential members of the healthcare team and want you to feel comfortable about your upcoming visit. Planning Your Visit includes resources to help you best prepare.</p> </div> <div class="link-list"> <div class="field field--type-entity-reference-revisions field--label-hidden field__item"> <div class="link-list widget__container d-grid paragraph paragraph--type--zen-widget-link-list paragraph--view-mode--default title-center"> <div class="widget__header"> <div class="widget__header-body"> </div> </div> <div class="widget__main list-group link-list__group grid" style="--bs-columns: 2;"> <a href="/patient-visitor-information/planning-your-visit" data-contentTitle="" class="data-gtm-linkList list-group-item list-group-item-action col"> Planning Your Visit </a> </div> </div> </div> </div> </div> </div> </article> </div> <nav class="pager" role="navigation" aria-labelledby="pagination-heading"> <h4 id="pagination-heading" class="visually-hidden">Pagination</h4> <ul class="pager__items js-pager__items"> <li class="pager__item pager__item--active pager__item--number"><a href="?page=0" 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