Solar Panels Information and Customer Service

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(stock symbol: Trina Solar; stock code: 688599) is mainly engaged in the research and development, production and sales of PV modules; power stations and system products; PV power generation, operation and maintenance services; development and sales of intelligent microgrids and multi-energy systems, as well as the operation of energy cloud platforms, etc., committing to lead the way in smart solar energy solutions for a net-zero future. Through constant innovation, Trina Solar continues to push the PV industry forward by creating greater grid parity of PV power and popularizing renewable energy. 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From pre-sale to post-sale support, let us know how we can help! "/> <meta name="abstract" content="Trina Solar has a dedicated, swift and responsive team to support its customers globally. From pre-sale to post-sale support, let us know how we can help! "/> <meta name="keywords" content="facts about solar energy, solar power information, solar energy information, about solar energy"/> <meta name="generator" content="Drupal 7 (http://drupal.org)"/> <link rel="canonical" href="https://www.trinasolar.com/en-apac/Customer-service"/>  <meta property="og:site_name" content="Trina Solar"/> <meta property="og:type" content="article"/> <meta property="og:url" content="https://www.trinasolar.com/en-apac/Customer-service"/> <meta property="og:title" content="AP/Customer Service"/> <meta property="og:description" content="Trina Solar has a dedicated, swift and responsive team to support its customers globally. From pre-sale to post-sale support, let us know how we can help! 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</ul> <div class="li_line"></div> <div class="title">AMERICA</div> <ul class="list-country"> <li><a href="/us/Customer-service" rel="nofollow"><span>United States</span></a></li> <li><a href="/lac/Customer-service" rel="nofollow"><span>América Latina</span></a></li> <li><a href="/pt/Customer-service" rel="nofollow"><span>Portuguese, International</span></a></li> </ul> </li> <li> <div class="title">APAC</div> <ul class="list-country"> <li><a href="/cn/Customer-service" rel="nofollow"><span>中国</span></a></li> <li><a href="/jp/Customer-service" rel="nofollow"><span>日本</span></a></li> <li><a href="/au/Customer-service" rel="nofollow"><span>Australia</span></a></li> <li><a href="/en-apac/Customer-service" rel="nofollow"><span>APAC ROW</span></a></li> </ul> </li> <li> <div class="title">EUROPE</div> <ul class="list-country"> <li><a href="/eu-en/Customer-service" rel="nofollow"><span>Europe</span></a></li>  <li><a href="/de/Customer-service" rel="nofollow"><span>Deutschland / Schweiz/ Österreich</span></a></li> <li><a href="/fr/Customer-service" rel="nofollow"><span>France / Suisse / Belgique</span></a></li> <li><a href="/es/Customer-service" rel="nofollow"><span>España</span></a></li> <li><a href="/it/Customer-service" rel="nofollow"><span>Italia</span></a></li> <li><a href="/pl/Customer-service" rel="nofollow"><span>Polska</span></a></li> <li><a href="/nl/Customer-service" rel="nofollow"><span>Nederland</span></a></li> </ul> </li> <li> <div class="title">MIDDLE EAST &AFRICA</div> <ul class="list-country"> <li><a href="/en-mea/Customer-service" rel="nofollow"><span>Middle East and Africa</span></a></li> <li><a href="/fr-mea/Customer-service" rel="nofollow"><span>Afrique Francophone</span></a></li> <li><a href="/ar/Customer-service" rel="nofollow"><span>الشرق الاوسط وأفريقيا</span></a></li> <li><a href="/en-za/Customer-service" rel="nofollow"><span>South Africa</span></a></li> </ul> </li> </ul> </div> <div class="col-md-1"> </div> </div> </div> </div> </div> </div> </nav> </div> </div> </div> </div> </header> <main> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div data-quickedit-entity-id="node/1328"><div class="panel-display panel-trina-layouts panel-trina-2-3-4-col clearfix"> <div class="panel-panel panel-col-100 panel-col-top"> <div class="panel-pane pane-bean-pane pane-existing-bean" > <div class="pane-content"> <section class="feature-image entity entity-bean bean-feature-image" Array> <div class="content" > <div class="thumb"> <picture>  <source srcset="//static.trinasolar.com/sites/default/files/750x400_CustomerService_ToppageBmob_0.jpg" media="(max-width: 991px)"> <img srcset="//static.trinasolar.com/sites/default/files/1920x400_Customer_Service_ToppageA.jpg" alt=""> </picture> </div> <div class="feature-area"> <div class="outer"> <div class="inner inner-middle"> <div class="inner-content color-white"> <h1 class="title ">Customer Service</h1> <span class="brand"> </span> </div> </div> </div> </div> </div> </section> </div> </div> <div class="panel-separator"></div><div class="panel-pane pane-bean-pane pane-existing-bean" > <div class="pane-content"> <section class="cross-link entity entity-bean bean-cross-link" > <div class="content" > <h2 class="title-primary">Customer Service Portal </h2> <div class="description editor-wys"> <p><div class="rtecenter" style="padding:0 5%"> Trina Solar has a dedicated, swift and responsive team to support its customers wherever they may be in the world.</div> </p> </div>             <a href="https://customerservice.trinasolar.com" class="btn btn-primary">Learn more</a> </div> </section> </div> </div> </div> <div class="panel-panel panel-col-100"> <section class="row reset-padding"> <div class="col-md-6"> </div> <div class="col-md-6"> </div> </section> </div> <div class="panel-panel panel-col-100"> <section class="row reset-padding"> <div class="col-md-6"> </div> <div class="col-md-6"> </div> </section> </div> <div class="panel-panel panel-col-100"> </div> <div class="panel-panel panel-col-100"> <section class="row reset-padding"> <div class="col-md-4"> </div> <div class="col-md-4"> </div> <div class="col-md-4"> </div> </section> </div> <div class="panel-panel panel-col-100"> <div class="panel-pane pane-bean-pane pane-existing-bean" > <div class="pane-content"> <div class="row" style="overflow:hidden;text-align: center;"> <div id="map" style="width:1000px;margin:auto;height:500px"> </div> </div> <script> var mymap = L.map('map').setView([29.7229730000,45.2067960000], 2); L.tileLayer('http://{s}.tile.openstreetmap.org/{z}/{x}/{y}.png', { maxZoom: 18, attribution: '', id: 'mapbox.streets' }).addTo(mymap); var redIcon = new L.Icon({ iconUrl: 'https://static.trinasolar.com/sites/all/libraries/mapapi/images/marker-icon-red.png', iconRetinaUrl: 'https://static.trinasolar.com/sites/all/libraries/mapapi/images/marker-icon-2x-red.png', shadowUrl: 'https://static.trinasolar.com/sites/all/libraries/mapapi/images/marker-shadow.png', iconSize: [25, 41], iconAnchor: [12, 41], popupAnchor: [1, -34], tooltipAnchor: [16, -28], shadowSize: [41, 41] }); L.marker([25.1790120000 ,55.3077080000]).addTo(mymap) .bindPopup("Liwa Heights Cluster W, Jumeirah Lake Towers P.O.Box 283990, Dubai, United Arab Emirates <br/>+971 4 568 2872 <br/>MEAservice@trinasolar.com"); L.marker([1.3001910000 ,103.8576140000]).addTo(mymap) .bindPopup("600 North Bridge Road,#12-01 Parkview Square,Singapore 188778<br />+65 6808 1111<br />APMEAservice@trinasolar.com<br />8:00~17:00"); L.marker([31.8673720000 ,120.0035720000]).addTo(mymap) .bindPopup("No.2 Tianhe Road,Trina PV Industrial Park ,Xinbei district , Jiangsu ,China<br />+86 400 988 0000<br />Chinaservice@trinasolar.com <br />8:00~17:00"); L.marker([-33.8742830000 ,150.9318894000]).addTo(mymap) .bindPopup("Level 44, Governor Phillip Tower, 1 Farrer Place, Sydney NSW 2000<br />+61 1300 874 627<br />Australiaservice@trinasolar.com<br />9:00~17:30"); L.marker([35.6894875000 ,139.6917064000]).addTo(mymap) .bindPopup("21F World Trade Center Building 2-4-1 Hamamatsu-cho, Minatu-ku,Tokyo 106-6121<br />+81 3 3437 7000<br />Japanservice@trinasolar.com<br />9:00~18:00"); L.marker([28.6139391000 ,77.2090212000]).addTo(mymap) .bindPopup("Unit No- 824, 8th Floor,DLF Tower- B, Jasola District Center,New Delhi -110025, India<br />+91 11 45852200, +91 11 45852207<br />Indiaservice@trinasolar.com<br />9:00~17:30"); L.marker([47.4106398000 ,8.5909912000]).addTo(mymap) .bindPopup("Richtistrasse 11 8304 Wallisellen- Switzerland<br />+41 43 299 6800<br />EUservice@trinasolar.com<br />9:00~17:00"); L.marker([40.4806533000 ,-3.6704683000]).addTo(mymap) .bindPopup("C/Caleruega, 79, 3º-A, 28033, Madrid ,SPAIN<br />+34 91 133 59 39<br />EUservice@trinasolar.com<br />9:00~17:00"); L.marker([48.1472132000 ,11.6863501000]).addTo(mymap) .bindPopup("Einsteinring 26 - 85609 Aschheim - Germany<br />+49 89 1228 49250<br />EUservice@trinasolar.com<br />9:00~17:00"); L.marker([37.3673892000 ,-121.9159619000]).addTo(mymap) .bindPopup("7100 Stevenson Blvd, Fremont, CA 94538<br />+1 800 696 7114<br />NAsupport@trinasolar.com<br />9:00~16:00"); L.marker([52.827243 ,-1.310876]).addTo(mymap) .bindPopup("Regus East Midlands Airport Pegasus Business Park Herald Way, Castle Donington Derby, DE74 2TZ - United Kingdom <br />+44 1332 63 8799<br />EUservice@trinasolar.com<br />9:00~17:00"); </script> </div> </div> </div> <div class="panel-panel panel-col-100"> <section class="row reset-padding"> <div class="col-md-3"> </div> <div class="col-md-3"> </div> <div class="col-md-3"> </div> <div class="col-md-3"> </div> </section> </div> <div class="panel-panel panel-col-100 panel-col-bottom"> <div class="panel-pane pane-bean-pane pane-existing-bean" > <div class="pane-content"> <section class="editor-1 entity entity-bean bean-wysiwyg" style="background:#ffffff" > <div class="inner-wrap" > <h2 class="rtecenter"> Pre-sales support</h2> <p class="rtecenter"> For technical information and sales related enquiries our pre-sales team team assists in the following areas:</p> <div class="row" style="margin-top:20px;border:0px"> <div class="col-md-12 col-xs-12"> <div class="row"> <div class="col-md-4 col-xs-12"> <div style="text-align:center;height:100px;border-right:0px solid #cccccc;padding-right:20px;"> <div style="font-size:18px;font-weight:bold;line-height:30px"> <a href="https://customerservice.trinasolar.com"><span style="color:#398cb0">Product Enquiry</span></a></div> <div class="quality-content2"> Product Specification,</div> <div class="quality-content2"> Certifications etc.</div> </div> </div> <div class="col-md-4 col-xs-12"> <div class="quality-f-b" style="text-align:center;height:100px;border-right:0px solid #cccccc;padding-right:20px;"> <div style="font-size:18px;font-weight:bold;line-height:30px"> <a href="https://customerservice.trinasolar.com"><span style="color:#398cb0">Sales Enquiry</span></a></div> <div class="quality-content2"> Where to purchase,</div> <div class="quality-content2"> availability etc.</div> </div> </div> <div class="col-md-4 col-xs-12"> <div style="text-align:center;height:100px;border-right:0px solid #cccccc;padding-right:20px;"> <div style="font-size:18px;font-weight:bold;line-height:30px"> <a href="https://customerservice.trinasolar.com"><span style="color:#398cb0">General Enquiry</span></a></div> <div class="quality-content2"> Any other</div> <div class="quality-content2"> enquiries etc.</div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="panel-separator"></div><div class="panel-pane pane-bean-pane pane-existing-bean" > <div class="pane-content"> <section class="editor-1 entity entity-bean bean-wysiwyg" style="background:#ffffff" > <div class="inner-wrap" > <h2 class="rtecenter"> Post-sales support</h2> <p class="rtecenter"> For warranty or replacement related issues, please contact our technical service representatives and submit a warranty claim. Our post-sales team provides support for the following areas:</p> <div class="row" style="margin-top:30px;border:0px"> <div class="col-md-12 col-xs-12"> <div class="row"> <div class="col-md-4 col-xs-12"> <div style="text-align:center;height:100px;border-right:0px solid #cccccc;padding-right:20px;"> <div style="font-size:18px;font-weight:bold;line-height:30px"> <a href="https://customerservice.trinasolar.com" target="_blank"><span style="color:#398cb0">Module Claim</span></a></div> <div class="quality-content2"> For warranty claims on</div> <div class="quality-content2"> modules and Trinamount</div> </div> </div> <div class="col-md-4 col-xs-12"> <div class="quality-f-b" style="text-align:center;height:100px;border-right:0px solid #cccccc;padding-right:20px;"> <div style="font-size:18px;font-weight:bold;line-height:30px"> <a href="https://customerservice.trinasolar.com" target="_blank"><span style="color:#398cb0">Cell Claim</span></a></div> <div class="quality-content2"> For claims</div> <div class="quality-content2"> on cells only</div> </div> </div> <div class="col-md-4 col-xs-12"> <div style="text-align:center;height:100px;border-right:0px solid #cccccc;padding-right:20px;"> <div style="font-size:18px;font-weight:bold;line-height:30px"> <a href="https://customerservice.trinasolar.com" target="_blank"><span style="color:#398cb0">Parts Claim</span></a></div> <div class="quality-content2"> For claims on individual parts</div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="panel-separator"></div><div class="panel-pane pane-bean-pane pane-existing-bean" > <div class="pane-content"> <div class="entity entity-bean bean-image-with-text-overlay clearfix"> <div class="content" > <span class="overlay overlay-right"> <div class="thumb"> <picture>  <source srcset="https://www.trinasolar.com/sites/default/files/750x1000_Customer_Service_Mobile.jpg" media="(max-width: 991px)"> <img srcset="https://www.trinasolar.com/sites/default/files/1920x600_Customer_Service_0.jpg" alt=""> </picture> </div> <div class="text-overlay "> <div class="outer"> <div class="inner" style="height:250px;overflow:hidden"> <div class="description editor-wys"> <p><p>  </p> <h4 class="rtecenter"> Trinasolar Voice of Customer APP</h4> <p>  </p> <p class="rtecenter"> <a href="https://itunes.apple.com/us/app/trinasolar-sunshine-service/id1124386873?mt=8" target="_blank"><img alt="" src="/sites/default/files/Down-01.png" style="height:200px; width:200px" /></a> <a href="https://play.google.com/store/apps/details?id=com.trinasolar.csp.app" target="_blank"><img alt="" src="/sites/default/files/Down-02.png" style="height:199px; width:200px" /></a></p> <p class="rtecenter">  </p> <p>  </p> </p> </div> </div> </div> </div> </span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <style> #wechat_share .popover.top { margin-top: -10px; } #wechat_share .fade.in { opacity: 1; } #wechat_share .popover.top { margin-top: -10px; } #wechat_share .fade.in { opacity: 1; } #wechat_share .popover { position: absolute; top: 0; left: 0; z-index: 1060; display: none; max-width: 276px; padding: 1px; font-family: "Helvetica Neue",Helvetica,Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 400; line-height: 1.42857143; text-align: left; text-align: start; text-decoration: none; text-shadow: none; text-transform: none; letter-spacing: normal; word-break: normal; word-spacing: normal; word-wrap: normal; 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