Help for your Yahoo Account

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href="https://vn.trogiup.yahoo.com/kb/account" hreflang="vi-vn" /> <link rel="alternate" href="https://tw.help.yahoo.com/kb/account" hreflang="zh-tw" /> <link rel="alternate" href="https://hk.help.yahoo.com/kb/account" hreflang="zh-hk" /> <link rel="alternate" href="https://es.ayuda.yahoo.com/kb/account" hreflang="es" /> <link rel="alternate" href="https://fr.aide.yahoo.com/kb/account" hreflang="fr" /> <link rel="alternate" href="https://br.ajuda.yahoo.com/kb/account" hreflang="pt" /> <link rel="alternate" href="https://de.hilfe.yahoo.com/kb/account" hreflang="de" /> <link rel="alternate" href="https://id.bantuan.yahoo.com/kb/account" hreflang="id" /> <link rel="alternate" href="https://it.aiuto.yahoo.com/kb/account" hreflang="it" /> <link rel="alternate" href="https://vn.trogiup.yahoo.com/kb/account" hreflang="vi" /> <link rel="alternate" href="https://tw.help.yahoo.com/kb/account" hreflang="zh" /> <meta name="oath:guce:consent-host" content="guce.yahoo.com"/> <meta name="conf:cjs:locale" content="en-US"/> <script async src="https://s.yimg.com/oa/consent.js"></script> <script type="text/javascript" src="https://consent.cmp.oath.com/cmpStub.min.js"></script> <script type="text/javascript" src="https://consent.cmp.oath.com/cmp.js" async></script> <link rel="stylesheet" href="https://s.aolcdn.com/membership/WAS/sierra-chatbot/prod/2.1.6/client/sierra-chatbot/index.css"> <script src="https://s.aolcdn.com/membership/WAS/sierra-chatbot/prod/2.1.6/client/sierra-chatbot/index.js" defer></script> <script> // Rapid helper functions function logBeaconEventWithData(eventName, etrg, sierraConversationId) { if (sh_rapid) { sh_rapid.fireActionWithData(eventName, "etrg", etrg, "pl4", sierraConversationId); } else { console.error("sh_rapid is not defined"); } } // Define a global variable to store the sierraConversationId let globalSierraConversationId; window.SIERRA = { config: { // Set the chatbot to be disabled by default, enable it via SIERRA.chatbot.enable() enabled: true, serviceParams: { sierraAgentId: 'NX1gfycBjwRixnsBla_coA9DNIKHDWMjiWRcAPq8-ls', // Optional custom greeting message, overwrites the default one defined in config.json sierraChatbotCustomGreeting: false, authFlowEnabled: false, authClientId: '', authCode: '', pageContext: "landing", namespace: 'yahoo', referrer: window.location.href, }, options: { allowPopups: true, reusePopupWindow: true, openOnPageInactivity: false, openOnPageExitIntent: false, openOnUrlTransition: false, showMessageBoxOnPageLoad: false, }, chatWindow: { mediaModes: [{ mode: 'desktop', media: '(min-width: 745px)' }] }, chatButton: { label: '', // If a selector is present, the chat button will not be created automatically but click events will be // attached to the element with the selector that will open the chat window selector: '#sierra-faq-chatbot-button', }, events: { sessionUpdate: (data) => { // The session has been updated, for example, when a new conversation id is generated globalSierraConversationId = data.sierraConversationId; // Save the sierraConversationId logBeaconEventWithData('sierraFAQChat-sessionUpdate', 'show', globalSierraConversationId); }, chatWindowOpen: (trigger) => { // Trigger: chat-button-click, inactivity, exit-intent // This event can be used to track when the chat window is opened // For example, to track the number of times the chat window is opened or to disable the "chat" button logBeaconEventWithData('sierraFAQChat-WindowOpen', 'click', globalSierraConversationId); }, chatWindowClose: () => { // This event can be used to track when the chat window is closed // For example, to enable the "chat" button logBeaconEventWithData('sierraFAQChat-chatWindowClose', 'close', globalSierraConversationId); }, messageBoxShown: (trigger) => { // Trigger: inactivity, exit-intent // This event can be used to track when the toast message notification appears }, messageBoxClose: () => { // This event can be used to track when the toast message 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externalTransfer: (data) => { // An external transfer has been initiated, for example, a transfer to a live agent }, }, } }; </script> </head> <body class="page-mail" onload="reset_options()"> <div id="dispatcher-overlay-container"></div> <script type="text/javascript" charset="utf-8" src='https://s.yimg.com/kj/js/dispatcherWidget.js'></script> <script> function initializeDispatcher (widgetConfig) { if ("2000") { setTimeout(function() { dispatcherWidget && dispatcherWidget.initialize && dispatcherWidget.initialize(widgetConfig); }, Number("2000")); } else { dispatcherWidget && dispatcherWidget.initialize && dispatcherWidget.initialize(widgetConfig); } }; function appendOverlayContextName(contexts = []) { var overlayContextMap = { PROD_ACCT: 'overlay_account', PROD_MAIL: 'overlay_mail', PROD_FIN: 'overlay_finance', PROD_SPORTS: 'overlay_sports', PROD_SUBSCRIPT: 'overlay_subscriptions' }; contexts.forEach(function (context) { // Maps product to its corresponding dispatcher context name 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[transition:all_.06s_ease-in] hover:cursor-pointer hover:[box-shadow:0_4px_8px_0_rgb(0_0_0/10%),_0_0_1px_0_rgb(0_0_0/10%)] focus-visible:outline focus-visible:outline-4 focus-visible:outline-offset-1 md:flex text-purple-700 hover:text-grape-jelly outline !outline-2 outline-[rgb(70_31_140/60%)] hover:shadow-elevation-3 hover:outline-[rgb(70_31_140/80%)]" href="https://mail.yahoo.com" target="_blank"> <div class="gap-1.5 px-3 gap-0.5 bg-white mx-0.5 hidden size-full h-[90%] basis-full items-center justify-center rounded-full py-0 md:flex text-purple-700 group-hover:text-grape-jelly gap-2 pr-0 text-uh-purple"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none"> <path fill="#7D2EFF" d="M3 5.455h18v13.09H3zm9 9 7-3.819v-2.05l-7 3.818-7-3.818v2.05z"></path> </svg> <span class="[transition:all_.3s_ease-in] block min-w-7 pr-3.5">Mail</span> <span class="[transition:all_.3s_ease-in] max-w-0 hidden"></span> </div> </a> <a data-ylk="elm:signin;itc:0;sec:ybar;slk:sign-in;subsec:settings;tar:login.yahoo.com;" href="https://login.yahoo.com/?.lang=en-US&.intl=us&src=yhelp&.done=https://help.yahoo.com/kb/account?activity=yhelp-signin" class="hover:text-grape-jelly bg-white focus-visible:outline-[rgb(96_1_210/50%)]] focus-visible:text-grape-jelly text-batcave block w-full max-w-fit overflow-hidden whitespace-nowrap rounded-3xl border border-dirty-seagull px-3 py-[3px] text-sm transition-[background-color,box-shadow,color,width] duration-[.06s] ease-in hover:bg-white hover:[box-shadow:0_4px_8px_0_rgb(0_0_0/10%),_0_0_1px_0_rgb(0_0_0/10%)] md:my-0 md:flex md:items-center md:justify-center md:border-2 md:px-4 md:py-1.5 font-medium focus-visible:outline focus-visible:outline-4 focus-visible:-outline-offset-1 focus-visible:transition-none transition-[background-color,box-shadow,color] md:h-10"> <div class="leading-5">Sign in</div> </a> </div> </div> <div class="inline-flex items-center justify-end gap-1 self-stretch rounded-[100px] border border-dirty-seagull bg-gray-100 transition-[transform_0.4s_ease-out,opacity_0.2s_ease-out] md:mt-0 md:hidden md:transition-none px-3 py-1.5"> <div class="flex shrink grow basis-0 items-center justify-start gap-2 transition-[height_0.4s_ease-out] h-5"> <button class="text-batcave flex h-5 shrink grow basis-0 items-center gap-2 text-sm font-normal leading-tight" aria-expanded="false" data-ylk="elm:expand;itc:1;sec:ybar;slk:websrch;subsec:searchbox;"> <div class="flex size-3.5 items-center justify-center"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 16 16" class="fill-batcaveblack"> <path d="M10.8 7a3.8 3.8 0 1 0-7.6 0 3.8 3.8 0 0 0 7.6 0m-.407 4.949a6 6 0 1 1 1.556-1.556L15.556 14 14 15.556z"></path> </svg> </div>Search Help </button> </div> </div> </div> </div> <style> </style> <div class="ybar-container"> <div class="ybar-dark"> <div class="logo"> <a data-ylk="elm:logo;itc:0;sec:ybar;slk:frontpage;subsec:logo;" href="https://help.yahoo.com/kb/account" class=" focus-visible:rounded-[4px] focus-visible:outline focus-visible:outline-4 focus-visible:outline-offset-8 md:mr-5 focus-visible:outline-[rgb(96_1_210/50%)]"> <svg aria-label="Yahoo" class="fill-white h-8 md:h-9" preserveAspectRatio="xMinYMin meet" viewBox="0 0 86 24" role="img" xmlns="http://www.w3.org/2000/svg"> <path d="M24.778 5.86703V7.1099C24.07 6.18452 22.7591 5.55223 21.241 5.55223C17.6528 5.55223 14.9798 8.74625 14.9798 12.4966C14.9798 16.3501 17.6259 19.441 21.241 19.441C22.7591 19.441 24.07 18.8331 24.778 17.8562V19.0963H29.2544V5.86703H24.778ZM30.7995 0.00539959V19.0963H35.4375V12.0407C35.4375 10.6676 36.0916 9.85073 37.1387 9.85073C38.1858 9.85073 38.7376 10.5617 38.7376 11.8833V19.0909H43.3729V10.7734C43.3729 7.55223 41.6448 5.5468 38.8668 5.5468C38.2059 5.52267 37.5486 5.65577 36.9481 5.93534C36.3476 6.21491 35.8209 6.63311 35.4106 7.15604V0L30.7995 0.00539959ZM73.2061 12.4884C73.2061 16.4477 70.194 19.4328 66.1859 19.4328C62.1778 19.4328 59.1657 16.4477 59.1657 12.4884C59.1657 8.52915 62.1778 5.54408 66.1859 5.54408C70.194 5.54408 73.2061 8.52915 73.2061 12.4884ZM58.3797 12.4884C58.3797 16.4477 55.3676 19.4328 51.3622 19.4328C47.3568 19.4328 44.342 16.4477 44.342 12.4884C44.342 8.52915 47.3541 5.54408 51.3622 5.54408C55.3702 5.54408 58.3797 8.52915 58.3797 12.4884ZM0 5.85888L5.60432 19.194L3.58816 24H8.51146L15.9758 5.85888H11.0794L8.04039 13.6201L5.02827 5.85617L0 5.85888ZM22.1831 15.2076C21.826 15.2152 21.471 15.1505 21.1392 15.0172C20.8074 14.884 20.5055 14.6849 20.2515 14.4318C19.9974 14.1787 19.7964 13.8768 19.6602 13.5439C19.5241 13.211 19.4557 12.8539 19.459 12.4939C19.4553 12.1337 19.5235 11.7765 19.6595 11.4434C19.7955 11.1103 19.9965 10.8083 20.2506 10.5551C20.5048 10.3019 20.8068 10.1029 21.1388 9.96976C21.4708 9.83663 21.8259 9.77215 22.1831 9.78017C22.5378 9.7758 22.8898 9.84301 23.2183 9.97784C23.5468 10.1127 23.8453 10.3124 24.0961 10.5653C24.347 10.8181 24.5451 11.119 24.6788 11.4502C24.8126 11.7815 24.8792 12.1363 24.8749 12.4939C24.8792 12.8515 24.8126 13.2063 24.6788 13.5375C24.5451 13.8687 24.347 14.1696 24.0961 14.4225C23.8453 14.6754 23.5468 14.8751 23.2183 15.0099C22.8898 15.1447 22.5378 15.212 22.1831 15.2076ZM53.9813 12.4939C53.9896 12.1436 53.9278 11.7951 53.7995 11.4695C53.6712 11.1438 53.479 10.8476 53.2345 10.5985C52.9899 10.3495 52.6981 10.1527 52.3764 10.02C52.0547 9.88735 51.7097 9.82147 51.3622 9.82632C51.0146 9.82147 50.6697 9.88735 50.3479 10.02C50.0262 10.1527 49.7344 10.3495 49.4898 10.5985C49.2453 10.8476 49.0532 11.1438 48.9248 11.4695C48.7965 11.7951 48.7347 12.1436 48.743 12.4939C48.7347 12.8441 48.7965 13.1924 48.9249 13.5179C49.0532 13.8434 49.2454 14.1395 49.49 14.3883C49.7346 14.6371 50.0264 14.8336 50.3481 14.966C50.6698 15.0984 51.0147 15.164 51.3622 15.1588C51.7096 15.164 52.0545 15.0984 52.3762 14.966C52.6979 14.8336 52.9898 14.6371 53.2343 14.3883C53.4789 14.1395 53.6711 13.8434 53.7995 13.5179C53.9278 13.1924 53.9897 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19.3352C77.2018 19.3384 77.6086 19.2593 77.9882 19.1025C78.3679 18.9458 78.7128 18.7145 79.0029 18.422C79.293 18.1295 79.5225 17.7818 79.678 17.3991C79.8335 17.0164 79.9119 16.6062 79.9087 16.1927C79.9156 15.792 79.8424 15.394 79.6935 15.0224C79.5446 14.6508 79.323 14.3133 79.0419 14.0299C78.7608 13.7465 78.426 13.5231 78.0574 13.373C77.6888 13.2228 77.294 13.1491 76.8965 13.156C76.4868 13.1546 76.0808 13.2349 75.702 13.3923C75.3232 13.5497 74.979 13.7811 74.6893 14.0732C74.3995 14.3653 74.17 14.7123 74.0138 15.0942C73.8577 15.4761 73.778 15.8854 73.7794 16.2985L73.7821 16.2931ZM80.3824 0.0108323L75.4457 11.9919H80.9477L85.871 0.00268323L80.3824 0.0108323Z"></path> </svg> </a> </div> <div class="header-search-icon"> <img height="24" src="https://s.yimg.com/zz/combo?pj/sh/202507241804/img/search-ico.png"> </div> </div> <div class="header-search-container" hidden> <form action="/kb/index" name="landingSearch" id="landingSearch" method="get"> <input type="hidden" id="page" name="page" value="answers"> <input type="hidden" id="startover" name="startover" value="y"> <input type="hidden" id="y" name="y" value="PROD_ACCT"> <input type="hidden" name="source" value="product.landing_search"> <input type="hidden" name="locale" value="en_US"> <input type="text" id="question_box" name="question_box" autocomplete="off" title="Search Input" value="" /> <button type="submit"><img height="24" src="https://s.yimg.com/zz/combo?pj/sh/202507241804/img/search-ico.png"></button> </form> </div> <div class="ybar-bg-mobile"></div> <div class="ybar-search-active-overlay hidden" hidden></div> </div> <div class="ybar-bg"></div>  <div class="intro"> <h1> Help for your Yahoo Account </h1> <p> Select the product you need help with and find a solution </p> </div>    </div> </header> <main class="site-main" role="main">  <nav class="site-navigation" id="productsdiv"> <ul> <li class="active"><a href="/kb/account" data-ylk="subsec:top-products;ll1:PROD_ACCT" data-refkey="PROD_ACCT">Account</a></li> <li><a href="/kb/new-yahoo-mail" data-ylk="subsec:top-products;ll1:PROD_MAIL_YAHOOMAIL" data-refkey="PROD_MAIL_YAHOOMAIL">Mail</a></li> <li><a href="/kb/fantasy-baseball" data-ylk="subsec:top-products;ll1:PROD_SPORTS_FAN_BASE" data-refkey="PROD_SPORTS_FAN_BASE">Sports</a></li> <li><a href="/kb/finance-for-web" data-ylk="subsec:top-products;ll1:PROD_FIN_DESK" data-refkey="PROD_FIN_DESK">Finance</a></li> <li><a href="/kb/subscription-services" data-ylk="subsec:top-products;ll1:PROD_SUBSCRIPT_SELECT" data-refkey="PROD_SUBSCRIPT_SELECT">Subscriptions</a></li>  <li class="more"><a href="#/" data-ylk="ll1:see-more;">See<br>More<br><span class="see-more-arrow">▾</span> </a> <div class="site-navigation-more"> <div class="section personal"> <h3> Personal Use </h3> <ul> <li><a href="/kb/account" data-ylk="subsec:personal-products;ll1:account">Account</a></li> <li><a href="/kb/digital-magazines" data-ylk="subsec:personal-products;ll1:digital-magazines">Digital Magazines</a></li> <li><a href="/kb/extensions" data-ylk="subsec:personal-products;ll1:extensions">Extensions</a></li> <li><a href="/kb/finance-for-web" data-ylk="subsec:personal-products;ll1:finance-for-web">Finance</a></li> <li><a href="/kb/homepage" data-ylk="subsec:personal-products;ll1:homepage">Homepage</a></li> <li><a href="/kb/new-yahoo-mail" data-ylk="subsec:personal-products;ll1:new-yahoo-mail">Mail</a></li> <li><a href="/kb/mobile" data-ylk="subsec:personal-products;ll1:mobile">Mobile</a></li> <li><a href="/kb/movies" data-ylk="subsec:personal-products;ll1:movies">Movies</a></li> <li><a href="/kb/music" data-ylk="subsec:personal-products;ll1:music">Music</a></li> <li><a href="/kb/news-for-web" data-ylk="subsec:personal-products;ll1:news-for-web">News by Yahoo</a></li> <li><a href="/kb/search-for-desktop" data-ylk="subsec:personal-products;ll1:search-for-desktop">Search</a></li> <li><a href="/kb/shopping" data-ylk="subsec:personal-products;ll1:shopping">Shopping</a></li> <li><a href="/kb/fantasy-baseball" data-ylk="subsec:personal-products;ll1:fantasy-baseball">Sports</a></li> <li><a href="/kb/subscription-products" data-ylk="subsec:personal-products;ll1:subscription-products">Subscriptions</a></li> <li><a href="/kb/yahoo-for-apple-tv" data-ylk="subsec:personal-products;ll1:yahoo-for-apple-tv">TV Apps</a></li> <li><a href="/kb/technical-support" data-ylk="subsec:personal-products;ll1:technical-support">Technical Support</a></li> <li><a href="/kb/weather-for-desktop" data-ylk="subsec:personal-products;ll1:weather-for-desktop">Weather</a></li> <li><a href="/kb/yahoo-games" data-ylk="subsec:personal-products;ll1:yahoo-games">Yahoo Games</a></li> <li><a href="/kb/yahoo-app-for-ios" data-ylk="subsec:personal-products;ll1:yahoo-app-for-ios">Yahoo app</a></li> </ul> </div> <div class="section business"> <h3> Business Use </h3> <ul> <li><a href="https://developer.yahooinc.com/dsp/docs/" data-ylk="subsec:business-products;">Yahoo DSP</a></li> </ul> </div> </div> </li> </ul>  <form class="mobile-nav" id="mobileForm" name="mobileForm" autocomplete="off"> <select class="mobileProd" autocomplete="off"> <optgroup label="Personal Use"> <option selected = "selected" value="account" data-refkey="PROD_ACCT" data-ylk="subsec:personal-products;ll1:account">Account</option> <option value="digital-magazines" data-refkey="PROD_MAGS" data-ylk="subsec:personal-products;ll1:digital-magazines">Digital Magazines</option> <option value="extensions" data-refkey="PROD_EXTEND" data-ylk="subsec:personal-products;ll1:extensions">Extensions</option> <option value="finance-for-web" data-refkey="PROD_FIN" data-ylk="subsec:personal-products;ll1:finance-for-web">Finance</option> <option value="homepage" data-refkey="PROD_FRONT" data-ylk="subsec:personal-products;ll1:homepage">Homepage</option> <option value="new-yahoo-mail" data-refkey="PROD_MAIL" data-ylk="subsec:personal-products;ll1:new-yahoo-mail">Mail</option> <option value="mobile" data-refkey="PROD_MOBILE" data-ylk="subsec:personal-products;ll1:mobile">Mobile</option> <option value="movies" data-refkey="PROD_MOVIE" data-ylk="subsec:personal-products;ll1:movies">Movies</option> <option value="music" data-refkey="PROD_MUSIC" data-ylk="subsec:personal-products;ll1:music">Music</option> <option value="news-for-web" data-refkey="PROD_YNEWS" data-ylk="subsec:personal-products;ll1:news-for-web">News by Yahoo</option> <option value="search-for-desktop" data-refkey="PROD_SRCH" data-ylk="subsec:personal-products;ll1:search-for-desktop">Search</option> <option value="shopping" data-refkey="PROD_SHOP" data-ylk="subsec:personal-products;ll1:shopping">Shopping</option> <option value="fantasy-baseball" data-refkey="PROD_SPORTS" data-ylk="subsec:personal-products;ll1:fantasy-baseball">Sports</option> <option value="subscription-products" data-refkey="PROD_SUBSCRIPT" data-ylk="subsec:personal-products;ll1:subscription-products">Subscriptions</option> <option value="yahoo-for-apple-tv" data-refkey="PROD_TVAPPS" data-ylk="subsec:personal-products;ll1:yahoo-for-apple-tv">TV Apps</option> <option value="technical-support" data-refkey="PROD_TECHSUP" data-ylk="subsec:personal-products;ll1:technical-support">Technical Support</option> <option value="weather-for-desktop" data-refkey="PROD_WEATH" data-ylk="subsec:personal-products;ll1:weather-for-desktop">Weather</option> <option value="yahoo-games" data-refkey="PROD_GAMES" data-ylk="subsec:personal-products;ll1:yahoo-games">Yahoo Games</option> <option value="yahoo-app-for-ios" data-refkey="PROD_YAHOOAPP" data-ylk="subsec:personal-products;ll1:yahoo-app-for-ios">Yahoo app</option> </optgroup> <optgroup label="Business Use"> <option value="https://developer.yahooinc.com/dsp/docs/" data-ylk="subsec:business-products;">Yahoo DSP</option> </optgroup> </select> </form> </nav> <div class="page has-sidebar"> <div id="alert-bar"> <div id="covid19"> </div> <div class="access-links"> <div class="liveagent"> <a href="https://dispatcher.yahoo.com/redirects/yps/help?ncid=mbr_ryhacqnav00000001" data-ylk="ll1:subscriptions-liveagent;">Speak to a premium support agent</a> </div> <div class="pop"> <a href="https://login.yahoo.com/forgot?lang=en-US" data-ylk="ll1:signin-helper;"> <span class="p_sub1">Can't access your account?</span> <span class="p_sub2"></span> <span class="p_sub3">Sign-in Helper</span> </a> </div> </div> </div> <div class="inner"> <div class="sidebar"> <div class="inner"> <div id="phone-support-bar-mobile"> <div class="liveagent"> <a href="tel:800-875-9824"> Paid Premium Support <br> 1-800-875-9824 </a> </div> </div> <div class="empty-version-spacer"></div> <div id="pltpcs" class="topics"> <h2>BROWSE BY TOPIC</h2> <ul> <li class="active"><a class="topicLink" href="#/" data-href="TOP_FAQ" data-ylk="ll1:TOP_FAQ">FAQ</a></li> <li><a class="topicLink" href="#/" data-href="TOP_PASSWD" data-ylk="ll1:TOP_PASSWD">Password and sign in</a></li> <li><a class="topicLink" href="#/" 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Learn how to reset your password if you forget it, and how to change your password. It's a good idea to update your password regularly and to make sure it's unique from other passwords you use.", highlight: "false" }, { docid: "SLN2051", docUrl: "https://help.yahoo.com/kb/account/fix-problems-signing-yahoo-account-sln2051.html", title: "Fix problems signing into your Yahoo account", metaDescription: "If you're having trouble signing into your Yahoo account, don't give up just yet! Know how to identify and correct common sign-in issues like problems with your password and ID, account locks, looping logins, and other account access errors.", highlight: "false" }, { docid: "SLN25921", docUrl: "https://help.yahoo.com/kb/account/fix-issues-yahoo-account-key-sln25921.html", title: "Fix issues with Yahoo Account Key", metaDescription: "Account Key boosts security by sending a prompt to your mobile phone instead of using a password. Explore this guide to fix any issues that may come up.", highlight: "false" }, { docid: "SLN25781", docUrl: "https://help.yahoo.com/kb/account/manage-yahoo-account-key-sln25781.html", title: "Use and manage Yahoo Account Key", metaDescription: "Use Account Key to access your Yahoo account more securely by approving access with your smartphone. Find out how to manage Account Key and how to disable it.", highlight: "false" }, { docid: "SLN2080", docUrl: "https://help.yahoo.com/kb/account/secure-yahoo-account-sln2080.html", title: "Secure your Yahoo account", metaDescription: "Protect your account from unauthorized access. Learn what you can do to keep your private information and emails safe in your account.", highlight: "false" }, { docid: "SLN2073", docUrl: "https://help.yahoo.com/kb/account/find-remove-unusual-activity-yahoo-account-sln2073.html", title: "Find and remove unusual activity on your Yahoo account", metaDescription: "Monitoring your recent account activity can help you find out if your account has been accessed by unauthorized users. Learn how to view recent sign-in locations and what to do if you see anything suspicious.", highlight: "false" }, { docid: "SLN2058", docUrl: "https://help.yahoo.com/kb/account/add-remove-recovery-method-sln2058.html", title: "Add, change, or remove a recovery method", metaDescription: "Don’t get locked out of your Yahoo account! Find out how to add or delete a phone number or alternative email address, in case you forget your password.", highlight: "false" }, { docid: "SLN2070", docUrl: "https://help.yahoo.com/kb/account/identify-legitimate-yahoo-websites-requests-communications-sln2070.html", title: "Identify legitimate Yahoo websites, requests, and communications", metaDescription: "Recognizing internet scams versus legitimate Yahoo websites, requests, and emails is key to keeping your information safe. Learn how to keep your account secure from imposters.", highlight: "false" }, { docid: "SLN2891", docUrl: "https://help.yahoo.com/kb/account/fix-problems-yahoo-website-isnt-working-sln2891.html", title: "Fix problems when a Yahoo website isn't working", metaDescription: "Yahoo offers info, connection, and a place to share your thoughts, but only if it's working. Follow steps to fix common desktop and mobile browser problems that can interfere with Yahoo services.", highlight: "false" }, { docid: "SLN26401", docUrl: "https://help.yahoo.com/kb/account/report-abuse-spam-yahoo-sln26401.html", title: "Report abuse or spam on Yahoo", metaDescription: "Are you receiving ill-suited emails to your mailbox? If you feel the emails you're receiving are abusive, report it! Learn how to report inappropriate messages, photos, videos, and other content to Yahoo.", highlight: "false" }, ] }; TOPICS.push(topic); var topic = { name: "Password and sign in", refKey: "TOP_PASSWD", order: "2", articles: [ { docid: "SLN2051", docUrl: "https://help.yahoo.com/kb/account/fix-problems-signing-yahoo-account-sln2051.html", title: "Fix problems signing into your Yahoo account", metaDescription: "If you're having trouble signing into your Yahoo account, don't give up just yet! Know how to identify and correct common sign-in issues like problems with your password and ID, account locks, looping logins, and other account access errors.", highlight: "false" }, { docid: "SLN3012", docUrl: "https://help.yahoo.com/kb/account/tips-create-strong-password-sln3012.html", title: "Tips to create a strong password", metaDescription: "Creating a strong password is the easiest and most critical way to make sure your account stays secure. Learn how to protect yourself online by using our password tips.", highlight: "false" }, { docid: "SLN27051", docUrl: "https://help.yahoo.com/kb/account/reset-yahoo-password-sln27051.html", title: "Reset or change your Yahoo password", metaDescription: "Your Yahoo password gives you access to every Yahoo service you use. Learn how to reset your password if you forget it, and how to change your password. It's a good idea to update your password regularly and to make sure it's unique from other passwords you use.", highlight: "false" }, { docid: "SLN8923", docUrl: "https://help.yahoo.com/kb/account/asked-verify-account-signing-sln8923.html", title: "Why am I asked to verify my account after signing in?", metaDescription: "If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. Learn what can cause these prompts and what to expect.", highlight: "false" }, { docid: "SLN2617", docUrl: "https://help.yahoo.com/kb/account/fix-mobile-sign-problems-sln2617.html", title: "Fix mobile sign in problems", metaDescription: "Mobile apps and browsers let you use your favorite Yahoo services while on the go, but only if you're signed in. Find out how to fix problems logging in on your phone or tablet.", highlight: "false" }, { docid: "SLN5013", docUrl: "https://help.yahoo.com/kb/account/add-two-step-verification-extra-security-sln5013.html", title: "Add two-step verification for extra security", metaDescription: "Take control of your account's security! Require an automatically generated code to login from unrecognized devices or browsers, in addition to your password. Learn how to turn on two-step verification.", highlight: "false" }, { docid: "SLN2660", docUrl: "https://help.yahoo.com/kb/account/sign-signed-selected-sln2660.html", title: "Why do I have to sign in when 'Keep me signed in' is selected?", metaDescription: "Staying signed in to your Yahoo account allows for quick, convenient access to all your favorite Yahoo services. Discover why you may be asked to sign in again.", highlight: "false" }, { docid: "SLN2053", docUrl: "https://help.yahoo.com/kb/account/yahoo-password-sln2053.html", title: "Why do I have to change my Yahoo password?", metaDescription: "By creating a new password, your personal info remains secured from intruders and imposters. Find out why Yahoo prompts you to update your password and discover tips on how to keep your account secure.", highlight: "false" }, { docid: "SLN3722", docUrl: "https://help.yahoo.com/kb/account/locate-forgotten-yahoo-sln3722.html", title: "Locate a forgotten Yahoo ID", metaDescription: "If you forgot what your Yahoo ID is, find it with our Sign-in Helper. Learn how to find your Yahoo ID.", highlight: "false" }, { docid: "SLN3139", docUrl: "https://help.yahoo.com/kb/account/fix-issues-yahoo-verification-codes-links-sln3139.html", title: "Fix issues with Yahoo verification codes and links", metaDescription: "Yahoo protects your account by using a secure and personalized verification code or URL. Learn what to do if you don't receive it or it doesn't work.", highlight: "false" }, { docid: "SLN3407", docUrl: "https://help.yahoo.com/kb/account/sign-yahoo-sln3407.html", title: "Sign in or out of Yahoo", metaDescription: "Sign in to your Yahoo, Rocketmail, or Ymail account from anywhere you access your favorite Yahoo services. Find out how to get in to and out of your account.", highlight: "false" }, { docid: "SLN31012", docUrl: "https://help.yahoo.com/kb/account/avoid-common-password-mistakes-sln31012.html", title: "Avoid common password mistakes", metaDescription: "Don't worry about your password getting compromised. Find out how to avoid common password mistakes and make a strong, unbreakable password.", highlight: "false" }, { docid: "SLN6885", docUrl: "https://help.yahoo.com/kb/account/add-switch-yahoo-accounts-sln6885.html", title: "Add and switch between Yahoo accounts", metaDescription: "Save time getting from one Yahoo account to another by swapping between them. Discover how to quickly toggle between accounts.", highlight: "false" }, { docid: "SLN6178", docUrl: "https://help.yahoo.com/kb/account/restore-access-yahoo-accounts-created-facebook-google-sln6178.html", title: "Restore access to Yahoo accounts created using a Facebook or Google ID", metaDescription: "Having problems signing in to your Yahoo account created with a Facebook or Google ID? Learn how to use our Sign-in Helper to get back in.", highlight: "false" }, { docid: "SLN35635", docUrl: "https://help.yahoo.com/kb/account/create-remove-passkey-yahoo-account-sln35635.html", title: "Create or remove a passkey from your Yahoo account", metaDescription: "With a passkey, you can use your face, fingerprint or screen lock to sign in to your Yahoo account on your device. Learn how to enable and disable a passkey.", highlight: "false" }, { docid: "SLN5764", docUrl: "https://help.yahoo.com/kb/account/message-mobile-locked-received-log-yahoo-sln5764.html", title: "Message 'Mobile Locked' received when you log into Yahoo", metaDescription: "This message displays on the mobile sign-in page whenever someone has made multiple failed attempts to sign in to your Yahoo ID using a mobile device. Learn how to bypass the error and sign in.", highlight: "false" }, { docid: "SLN15557", docUrl: "https://help.yahoo.com/kb/account/yahoo-text-verification-code-sln15557.html", title: "Why did Yahoo text me a verification code?", metaDescription: "We'll send you a verification code via text when you create an account or make any security changes to an existing account. Learn more about the verification process.", highlight: "false" }, { docid: "SLN2039", docUrl: "https://help.yahoo.com/kb/account/login-yahoo-blocked-lockout-message-sln2039.html", title: "Login to your Yahoo is blocked by a lockout message", metaDescription: "The account lockout message is a security precaution after a series of failed login attempts. Learn some of the things that can cause the temporary lock.", highlight: "false" }, { docid: "SLN2134", docUrl: "https://help.yahoo.com/kb/account/account-info-appears-sign-in-helper-sln2134.html", title: "Old account info appears in the Sign-in Helper", metaDescription: "If you recently changed your account recovery info, the option to use your old info may still be available for a limited period of time. Learn why old account info still shows up in the Sign-in Helper.", highlight: "false" }, { docid: "SLN5893", docUrl: "https://help.yahoo.com/kb/account/sign-receiving-error-sln5893.html", title: "Sign in after receiving an 'ID is not yet taken' error", metaDescription: "There are many quick, secure ways to access your Yahoo account but you may occasionally encounter an error. Learn how to sign in after an 'ID is not yet taken' error.", highlight: "false" }, ] }; TOPICS.push(topic); var topic = { name: "Account Key", refKey: "TOP_ACCOUNTKEY", order: "3", articles: [ { docid: "SLN25781", docUrl: "https://help.yahoo.com/kb/account/manage-yahoo-account-key-sln25781.html", title: "Use and manage Yahoo Account Key", metaDescription: "Use Account Key to access your Yahoo account more securely by approving access with your smartphone. Find out how to manage Account Key and how to disable it.", highlight: "false" }, { docid: "SLN25921", docUrl: "https://help.yahoo.com/kb/account/fix-issues-yahoo-account-key-sln25921.html", title: "Fix issues with Yahoo Account Key", metaDescription: "Account Key boosts security by sending a prompt to your mobile phone instead of using a password. Explore this guide to fix any issues that may come up.", highlight: "false" }, { docid: "SLN3139", docUrl: "https://help.yahoo.com/kb/account/fix-issues-yahoo-verification-codes-links-sln3139.html", title: "Fix issues with Yahoo verification codes and links", metaDescription: "Yahoo protects your account by using a secure and personalized verification code or URL. Learn what to do if you don't receive it or it doesn't work.", highlight: "false" }, { docid: "SLN28141", docUrl: "https://help.yahoo.com/kb/account/devices-listed-account-key-sign-sln28141.html", title: "Why are devices listed when I use Account Key to sign in?", metaDescription: "During a security review, you'll see a list of associated push-enabled mobile devices. Learn more about why they're listed and how to disconnect them.", highlight: "false" }, ] }; TOPICS.push(topic); var topic = { name: "Account security", refKey: "TOP_ACCTSECURE", order: "4", articles: [ { docid: "SLN35635", docUrl: "https://help.yahoo.com/kb/account/create-remove-passkey-yahoo-account-sln35635.html", title: "Create or remove a passkey from your Yahoo account", metaDescription: "With a passkey, you can use your face, fingerprint or screen lock to sign in to your Yahoo account on your device. Learn how to enable and disable a passkey.", highlight: "false" }, { docid: "SLN5013", docUrl: "https://help.yahoo.com/kb/account/add-two-step-verification-extra-security-sln5013.html", title: "Add two-step verification for extra security", metaDescription: "Take control of your account's security! Require an automatically generated code to login from unrecognized devices or browsers, in addition to your password. Learn how to turn on two-step verification.", highlight: "false" }, { docid: "SLN36729", docUrl: "https://help.yahoo.com/kb/account/recognize-hacked-yahoo-mail-account-sln36729.html", title: "Recognize a hacked New Yahoo Mail account", metaDescription: "Know when your New Yahoo Mail account has been hacked and how to fix it. Find out how you can tell if your account was compromised and what to do to secure it.", highlight: "false" }, { docid: "SLN15241", docUrl: "https://help.yahoo.com/kb/account/generate-manage-rd-party-passwords-sln15241.html", title: "Generate and manage 3rd-party app passwords", metaDescription: "If you use a 3rd-party email app to access your Yahoo Mail account, you may need a special code to give that app permission to access your Yahoo account. Learn how to create and delete app passwords.", highlight: "false" }, { docid: "SLN2080", docUrl: "https://help.yahoo.com/kb/account/secure-yahoo-account-sln2080.html", title: "Secure your Yahoo account", metaDescription: "Protect your account from unauthorized access. Learn what you can do to keep your private information and emails safe in your account.", highlight: "false" }, { docid: "SLN2070", docUrl: "https://help.yahoo.com/kb/account/identify-legitimate-yahoo-websites-requests-communications-sln2070.html", title: "Identify legitimate Yahoo websites, requests, and communications", metaDescription: "Recognizing internet scams versus legitimate Yahoo websites, requests, and emails is key to keeping your information safe. Learn how to keep your account secure from imposters.", highlight: "false" }, { docid: "SLN2073", docUrl: "https://help.yahoo.com/kb/account/find-remove-unusual-activity-yahoo-account-sln2073.html", title: "Find and remove unusual activity on your Yahoo account", metaDescription: "Monitoring your recent account activity can help you find out if your account has been accessed by unauthorized users. Learn how to view recent sign-in locations and what to do if you see anything suspicious.", highlight: "false" }, { docid: "SLN35380", docUrl: "https://help.yahoo.com/kb/account/-step-verification-security-key-sln35380.html", title: "2-Step Verification with a Security Key", metaDescription: "A security key is a physical device that will be uniquely associated with your Yahoo account after you enable it. Discover how to enable, sign in with, and manage your security key.", highlight: "false" }, { docid: "SLN31012", docUrl: "https://help.yahoo.com/kb/account/avoid-common-password-mistakes-sln31012.html", title: "Avoid common password mistakes", metaDescription: "Don't worry about your password getting compromised. Find out how to avoid common password mistakes and make a strong, unbreakable password.", highlight: "false" }, { docid: "SLN27791", docUrl: "https://help.yahoo.com/kb/account/securely-access-yahoo-mail-sln27791.html", title: "Ways to securely access Yahoo Mail", metaDescription: "Maintain security while you access your account. Find out the best ways to use Yahoo Mail to keep your email secure and private.", highlight: "false" }, { docid: "SLN36732", docUrl: "https://help.yahoo.com/kb/account/receive-access-notification-yahoo-sln36732.html", title: "Why did I receive an access notification from Yahoo?", metaDescription: "To keep your account safe, Yahoo checks on certain activity by confirming it with you. Learn what to do about notifications of a sign in attempt, account alert, unusual activity, or a change of info.", highlight: "false" }, { docid: "SLN28644", docUrl: "https://help.yahoo.com/kb/account/yahoo-ssl-protect-account-sln28644.html", title: "How Yahoo uses SSL to protect your account", metaDescription: "SSL (Secure Sockets Layer) is an industry standard for encrypting private data sent over the Internet to help protect your account and information. Learn what SSL is and how we use it to protect your account.", highlight: "false" }, { docid: "SLN27927", docUrl: "https://help.yahoo.com/kb/account/yahoo-security-notices-sln27927.html", title: "Yahoo Security Notices", metaDescription: "If you've received an email notice or Yahoo Mail prompt regarding a Yahoo security issue, learn more about the situation and how to secure your account.", highlight: "false" }, { docid: "SLN26995", docUrl: "https://help.yahoo.com/kb/account/protect-government-backed-attackers-sln26995.html", title: "Protect yourself from government-backed attackers", metaDescription: "While we continuously monitor for suspicious activity, you also play an important role in keeping your account secure by following safe online practices. Learn how you're notified and what to do to secure it from government-backed (also known as state-sponsored) attackers or hackers.", highlight: "false" }, { docid: "SLN23987", docUrl: "https://help.yahoo.com/kb/account/delete-contacts-account-hacked-sln23987.html", title: "Should I delete my contacts if my account was hacked?", metaDescription: "Are you concerned about your contacts getting spam after your account was hacked? Discover why it's not necessary to delete all your contacts.", highlight: "false" }, { docid: "SLN31005", docUrl: "https://help.yahoo.com/kb/account/secure-hacked-accounts-devices-sln31005.html", title: "Secure hacked accounts and devices", metaDescription: "Are you under the impression that you’ve been hacked? Learn how to secure any of your compromised accounts and devices.", highlight: "false" }, { docid: "SLN31009", docUrl: "https://help.yahoo.com/kb/account/protect-phishing-sln31009.html", title: "Protect yourself from phishing", metaDescription: "Attackers use phishing to steal your money or identity. Learn more about phishing and how to protect yourself.", highlight: "false" }, { docid: "SLN31024", docUrl: "https://help.yahoo.com/kb/account/protect-identity-theft-sln31024.html", title: "Protect yourself from identity theft", metaDescription: "Identity theft affects millions of people each year. Learn how to protect yourself by avoiding identity theft.", highlight: "false" }, { docid: "SLN31011", docUrl: "https://help.yahoo.com/kb/account/protect-computer-viruses-sln31011.html", title: "Protect your computer from viruses", metaDescription: "Don’t make it easy for cyberthieves to attack your computer. Find out how to avoid viruses, identify virus warning signs, and get rid of malicious software.", highlight: "false" }, { docid: "SLN35438", docUrl: "https://help.yahoo.com/kb/account/computer-security-tips-nsa-super-hacker-sln35438.html", title: "6 computer security tips from a former NSA super hacker", metaDescription: "Put these measures in place to protect yourself from cybercriminals.", highlight: "false" }, { docid: "SLN31025", docUrl: "https://help.yahoo.com/kb/account/protect-credit-cards-shopping-online-sln31025.html", title: "Protect your credit cards while shopping online", metaDescription: "As concern over financial fraud grows, understanding the basics of credit card protection is more important than ever. Learn how to keep your credit cards safe while shopping online.", highlight: "false" }, { docid: "SLN35441", docUrl: "https://help.yahoo.com/kb/account/protect-wireless-router-strong-password-sln35441.html", title: "Protect your wireless router with a strong password", metaDescription: "Here's an easy way to secure your internet at home.", highlight: "false" }, { docid: "SLN35440", docUrl: "https://help.yahoo.com/kb/account/protect-wi-fi-front-door-sln35440.html", title: "Protect your Wi-Fi like you would your front door", metaDescription: "Follow these simple steps to keep your network and the devices connected to it safe.", highlight: "false" }, { docid: "SLN36822", docUrl: "https://help.yahoo.com/kb/account/prevent-attacker-hijacking-phone-number-sln36822.html", title: "How to prevent an attacker from hijacking your phone number", metaDescription: "SIM swapping is a technique used by malicious actors to hijack your phone number and use it to access your accounts, such as banks, email, social media, and more. Learn how to protect yourself against SIM swapping.", highlight: "false" }, { docid: "SLN37039", docUrl: "https://help.yahoo.com/kb/account/sign-password-manager-sln37039.html", title: "Sign up for a password manager", metaDescription: "A password manager helps you create and store all your passwords securely, so you don't have to worry about remembering them. Learn all about password managers, how to sign up, and how to make the most of them.", highlight: "false" }, ] }; TOPICS.push(topic); var topic = { name: "Create or delete account", refKey: "TOP_REGDEL", order: "5", articles: [ { docid: "SLN2056", docUrl: "https://help.yahoo.com/kb/account/sign-yahoo-account-sln2056.html", title: "Sign up for a Yahoo account", metaDescription: "Create an ID to use Yahoo Mail or any of our other exciting products. Find out how to sign up for a free Yahoo account.", highlight: "false" }, { docid: "SLN2044", docUrl: "https://help.yahoo.com/kb/account/close-reactivate-yahoo-account-sln2044.html", title: "Close or reactivate your Yahoo account", metaDescription: "Delete a Yahoo account that you're no longer using. Find out how to terminate your account and what you need to do beforehand, and how to reactivate a deactivated account.", highlight: "false" }, { docid: "SLN14992", docUrl: "https://help.yahoo.com/kb/account/info-required-create-yahoo-account-sln14992.html", title: "Info required to create a Yahoo account", metaDescription: "Creating an account gives you access to great services, like Yahoo Mail, Yahoo Sports, Yahoo Finance, and more. Learn what info you need to provide in order to register.", highlight: "false" }, { docid: "SLN36743", docUrl: "https://help.yahoo.com/kb/account/identify-domain-extension-yahoo-mail-sln36743.html", title: "Identify your domain extension in New Yahoo Mail", metaDescription: "Does your Yahoo account end in something other than @yahoo.com? Find out why you have a different domain and how it can affect how you use your account.", highlight: "false" }, { docid: "SLN2632", docUrl: "https://help.yahoo.com/kb/account/fix-problems-registering-yahoo-sln2632.html", title: "Fix problems registering a Yahoo ID", metaDescription: "Having difficulty creating the account ID you want? Learn how to troubleshoot some common problems when you're registering for a new account.", highlight: "false" }, ] }; TOPICS.push(topic); var topic = { name: "Manage account settings", refKey: "TOP_MANACCTSET", order: "6", articles: [ { docid: "SLN2058", docUrl: "https://help.yahoo.com/kb/account/add-remove-recovery-method-sln2058.html", title: "Add, change, or remove a recovery method", metaDescription: "Don’t get locked out of your Yahoo account! Find out how to add or delete a phone number or alternative email address, in case you forget your password.", highlight: "false" }, { docid: "SLN27853", docUrl: "https://help.yahoo.com/kb/account/update-yahoo-account-info-settings-sln27853.html", title: "Update your Yahoo account info and settings", metaDescription: "Change your personal info, account security options, and other preferences related to your Yahoo account. Learn where to go to update each of these settings.", highlight: "false" }, { docid: "SLN5154", docUrl: "https://help.yahoo.com/kb/account/unsubscribe-yahoo-newsletters-offers-marketing-emails-sln5154.html", title: "Unsubscribe from Yahoo newsletters, special offers, and marketing emails", metaDescription: "You can unsubscribe from most types of emails we send you, but there are some you can't unsubscribe from. Learn how to stop receiving certain types of Yahoo communications.", highlight: "false" }, { docid: "SLN4992", docUrl: "https://help.yahoo.com/kb/account/account-preferred-yahoo-sln4992.html", title: "Change your account name and preferred name in Yahoo", metaDescription: "Keep your name and preferred name up to date throughout Yahoo. Discover how to update your name and preferred name you have with Yahoo products.", highlight: "false" }, { docid: "SLN16027", docUrl: "https://help.yahoo.com/kb/account/language-location-preferences-yahoo-sln16027.html", title: "Change your language or location preferences in Yahoo", metaDescription: "Stay up to date with local news, events or local venues around you by enabling location services. Find out how to adjust your settings and see how your location is determined by Yahoo.", highlight: "false" }, { docid: "SLN25244", docUrl: "https://help.yahoo.com/kb/account/manage-preferences-feedback-yahoo-ads-sln25244.html", title: "Manage preferences and give feedback on Yahoo ads", metaDescription: "If you're seeing ads on Yahoo you don't like, let us know! Your feedback is important to us. Learn how to provide feedback on ads and manage your ad preferences on Yahoo.", highlight: "false" }, { docid: "SLN4842", docUrl: "https://help.yahoo.com/kb/account/delete-security-questions-account-sln4842.html", title: "Delete security questions from your account", metaDescription: "If you'd like to remove your security questions as recovery information from your account, you can disable them by deleting them from your Account Information settings.", highlight: "false" }, { docid: "SLN25611", docUrl: "https://help.yahoo.com/kb/account/update-yahoo-profile-picture-sln25611.html", title: "Update your Yahoo Profile picture", metaDescription: "Personalize your email profile photo by adding or changing the image that appears on your Yahoo account, making it more reflective of your identity.", highlight: "false" }, { docid: "SLN27267", docUrl: "https://help.yahoo.com/kb/account/wrong-birthday-gender-listed-yahoo-account-sln27267.html", title: "Wrong birthday or gender listed on Yahoo account", metaDescription: "The Personal Info section displays various info about your account such as your name, nickname, birthday and gender. Find out what to do if your date of birth or gender are listed incorrectly.", highlight: "false" }, { docid: "SLN35245", docUrl: "https://help.yahoo.com/kb/account/manage-customize-yahoo-member-profile-sln35245.html", title: "Manage and customize your Yahoo Member Profile", metaDescription: "Looking for a way to stay on top of the weather, your stock portfolio, or fantasy sports league? Customize your Yahoo Member Profile so you can easily access the info you want all in one place.", highlight: "false" }, { docid: "SLN35611", docUrl: "https://help.yahoo.com/kb/account/customize-marketing-preferences-yahoo-sln35611.html", title: "Customize your marketing preferences on Yahoo", metaDescription: "Want to choose what types of communications and marketing info you get from Yahoo? Learn how to customize your marketing preferences, newsletters, emails and more.", highlight: "false" }, { docid: "SLN36820", docUrl: "https://help.yahoo.com/kb/account/manage-payment-methods-view-transactions-yahoo-wallet-sln36820.html", title: "Manage payment methods and view transactions in your Yahoo Wallet", metaDescription: "Use Yahoo Wallet to add, update or remove payment methods you use with your Yahoo account, and to view your transaction history and monthly summaries. Get the steps for adding or managing saved credit or debit cards and linked PayPal accounts and for viewing transactions.", highlight: "false" }, ] }; TOPICS.push(topic); var topic = { name: "Accessibility", refKey: "TOP_ACCESSIBILITY", order: "7", articles: [ { docid: "SLN35635", docUrl: "https://help.yahoo.com/kb/account/create-remove-passkey-yahoo-account-sln35635.html", title: "Create or remove a passkey from your Yahoo account", metaDescription: "With a passkey, you can use your face, fingerprint or screen lock to sign in to your Yahoo account on your device. Learn how to enable and disable a passkey.", highlight: "false" }, { docid: "SLN31066", docUrl: "https://help.yahoo.com/kb/account/accessibility-sln31066.html", title: "Accessibility help", metaDescription: "Looking for accessibility help with Yahoo, or want to provide feedback about closed captioning of our online programming? Find out how to contact Accessibility at Yahoo and where to learn more.", highlight: "false" }, { docid: "SLN35874", docUrl: "https://help.yahoo.com/kb/account/keyboard-shortcuts-control-video-content-yahoo-sln35874.html", title: "Use keyboard shortcuts to control video content on Yahoo", metaDescription: "Need to navigate video content without using a mouse? Learn how Yahoo makes it possible to control the Unified Player for video using keyboard shortcuts.", highlight: "false" }, ] }; TOPICS.push(topic); var topic = { name: "Yahoo policy", refKey: "TOP_YPOL", order: "8", articles: [ { docid: "SLN2059", docUrl: "https://help.yahoo.com/kb/account/yahoo-mail-account-names-changed-sln2059.html", title: "Yahoo Mail account names can't be changed", metaDescription: "Have you thought of a better Yahoo Mail address you'd like to use? Learn more about the options available for adding additional addresses to your account.", highlight: "false" }, { docid: "SLN3060", docUrl: "https://help.yahoo.com/kb/account/reuse-deactivated-yahoo-sln3060.html", title: "Can I reuse my deactivated Yahoo ID?", metaDescription: "Once your account is permanently deleted, the username is no longer available for use. If you attempt to sign in with your username and it's no longer available, then your account was deleted. Learn how to create a new Yahoo ID.", highlight: "false" }, { docid: "SLN6349", docUrl: "https://help.yahoo.com/kb/account/yahoo-customer-support-sln6349.html", title: "Get help from Yahoo customer support", metaDescription: "Are you looking for assistance with a Yahoo product or service? Learn about the support options Yahoo offers and how to access help for your question or issue.", highlight: "false" }, { docid: "SLN2018", docUrl: "https://help.yahoo.com/kb/account/reasons-yahoo-deactivates-deletes-account-sln2018.html", title: "Reasons Yahoo deactivates or deletes an account", metaDescription: "Depending on your account's history, it's possible for it to be removed from Yahoo and inaccessible. Learn the reasons why your account may be deleted or deactivated.", highlight: "false" }, { docid: "SLN26401", docUrl: "https://help.yahoo.com/kb/account/report-abuse-spam-yahoo-sln26401.html", title: "Report abuse or spam on Yahoo", metaDescription: "Are you receiving ill-suited emails to your mailbox? If you feel the emails you're receiving are abusive, report it! Learn how to report inappropriate messages, photos, videos, and other content to Yahoo.", highlight: "false" }, { docid: "SLN36731", docUrl: "https://help.yahoo.com/kb/account/transfer-emails-contacts-accounts-yahoo-mail-sln36731.html", title: "Transfer emails and contacts between accounts in New Yahoo Mail", metaDescription: "Sharing contacts and emails between different accounts helps you stay on top of communications. Discover how to transfer information to and from your New Yahoo Mail account.", highlight: "false" }, { docid: "SLN28255", docUrl: "https://help.yahoo.com/kb/account/remove-posts-comments-votes-profile-yahoo-feedback-forums-sln28255.html", title: "Remove your posts, comments, votes, and profile from the Yahoo Feedback Forums", metaDescription: "If you've posted ideas, comments, or votes on the Yahoo Feedback Forums and want to delete this content, or want to delete your forums profile, you can. Get the steps for removing your content and profile.", highlight: "false" }, { docid: "SLN5679", docUrl: "https://help.yahoo.com/kb/account/child-family-account-limitations-sln5679.html", title: "Child and family account limitations", metaDescription: "Some Yahoo accounts will have restrictions based on the age of the user. Find out what restrictions are in place depending on the date of birth used when the account was created.", highlight: "false" }, { docid: "SLN2064", docUrl: "https://help.yahoo.com/kb/account/recovery-contact-info-sln2064.html", title: "Why do I need to provide recovery contact info?", metaDescription: "Keep your account protected by updating your alternative contact info. Learn how a recovery email and mobile number can improve your account security.", highlight: "false" }, { docid: "SLN15908", docUrl: "https://help.yahoo.com/kb/account/yahoo-treat-law-enforcement-government-requests-information-sln15908.html", title: "How does Yahoo treat law enforcement and government requests for information?", metaDescription: "Our legal department demands that government data requests be made through lawful means and for lawful purposes. Learn more about how Yahoo treats law enforcement and government requests for information.", highlight: "false" }, { docid: "SLN2021", docUrl: "https://help.yahoo.com/kb/account/options-yahoo-account-owner-passes-sln2021.html", title: "Options available if a Yahoo account owner passes away", metaDescription: "Yahoo policy and requirements when requesting to close an account belonging to a user that has died or is deceased.", highlight: "false" }, { docid: "SLN5767", docUrl: "https://help.yahoo.com/kb/account/yahoo-account-else’s-behalf-sln5767.html", title: "Get help for a Yahoo account on someone else’s behalf", metaDescription: "Need to help someone with their Yahoo account? Learn why Yahoo must work directly with the account owner.", highlight: "false" }, { docid: "SLN6177", docUrl: "https://help.yahoo.com/kb/account/yahoo-privacy-policy-terms-service-sln6177.html", title: "Yahoo Privacy Policy and Terms of Service", metaDescription: "Find answers to general questions about Yahoo's Privacy Policy and Terms of Service, such as how your information is handled. Learn more about Yahoo's Privacy Policy and Terms of Service.", highlight: "false" }, { docid: "SLN7179", docUrl: "https://help.yahoo.com/kb/account/yahoo-terms-service-information-sln7179.html", title: "Yahoo Terms of Service information", metaDescription: "Learn where you can find information about Yahoo's policies and Terms of Service.", highlight: "false" }, { docid: "SLN35849", docUrl: "https://help.yahoo.com/kb/account/request-removal-content-youve-posted-yahoo-sln35849.html", title: "Request removal of content you've posted on Yahoo", metaDescription: "Are you unable to remove content you've posted yourself from a Yahoo site? Find out how to submit a content removal request.", highlight: "false" }, { docid: "SLN35850", docUrl: "https://help.yahoo.com/kb/account/notify-yahoo-terms-service-dispute-sln35850.html", title: "Notify Yahoo of a Terms of Service dispute", metaDescription: "If you need to notify Yahoo of a dispute pursuant to the arbitration clause in section 14.2 of its Terms of Service, here's how.", highlight: "false" }, { docid: "SLN35848", docUrl: "https://help.yahoo.com/kb/account/questions-yahoo-policy-sln35848.html", title: "Questions about a Yahoo policy", metaDescription: "Do you have a question about a Yahoo policy? 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Help for your Yahoo Account