Enterprise Shared Services for Federal Agencies

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Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </div> <div class="usa-overlay"></div> </div> <div class="usa-overlay"></div> <header class="usa-header usa-header--basic"> <div class="usa-nav-container"> <div class="usa-navbar"> <div class="usa-logo" id="logo"> <em class="usa-logo-text"> <a href="/" accesskey="1" title="Unified Shared Services Management Home" aria-label="Home"><img src="/assets/images/placeholder-quality-logo.png" alt="Federal Shared Services" class="logo-size cfo-logo-size" style="width: 109px;"> </a> </em> </div> <button class="usa-menu-btn">Menu</button> </div> <nav aria-label="Primary navigation" class="usa-nav"> <div class="usa-nav__inner"> <button class="usa-nav__close"><img alt="close" src="/assets/img/close.svg" /></button> <ul class="usa-nav__primary usa-accordion" > <li class="usa-nav__primary-item"> <a class="usa-nav__link" href="/governance/"><span>Governance</span></a> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary-nav-2"><span>Data & Business Standards</span></button> <ul id="primary-nav-2" class="usa-nav__submenu" style="width: unset;"> <li class="usa-nav__submenu-item"> <a href="/fibf/"> Business Standards Home </a> </li> <li class="usa-nav__submenu-item"> <span class="navheader text-accent-cool">Publishing Functions</span> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-cw/"> Contract Writing </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-cyb-soc/"> Cybersecurity </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-cyb-cvd/"> Coordinated Vulnerability Disclosure </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-cyb-soc/"> Security Operations Center </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-ERM/"> Electronic Records Management </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-fm/"> Financial Management </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-gm/"> Grants Management </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-hr-hcm/"> Human Capital Management </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-hcs/"> Human Capital Strategy, Policies, & Operations </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-hce/"> Human Capital Evaluations </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-ac/"> Talent Acquisition </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-td/"> Talent Development </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-epm/"> Employee Performance </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-cb/"> Compensation and Benefits </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-sep-ret/"> Separation and Retirement </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-ea/"> Employee Accountability </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-lr/"> Labor Relation </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-hca/"> Human Capital Analytics & Employee Records </a> </li> <li class="usa-nav__submenu-item ck"> <a class="subsubnav text-accent-cool" href="/fibf-hr-par/"> Personnel Action Request (PAR) Processing </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-mom/"> Mail Operations Management </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-RPM/"> Real Property Management </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-travel/"> Travel and Expense Management </a> </li> <li class="usa-nav__submenu-item"> <span class="navheader text-accent-cool">Initiating Functions</span> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-eeo/"> Federal Sector Equal Employment Opportunity Services </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-foia/"> Freedom of Information Act (FOIA) Services </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-its/"> Information Technology Services </a> </li> <li class="usa-nav__submenu-item"> <a href="/fibf-rm/"> Regulation Management </a> </li> </ul> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary-nav-3"><span>Agency Modernization</span></button> <ul id="primary-nav-3" class="usa-nav__submenu" style="width: unset;"> <li class="usa-nav__submenu-item"> <a href="/m3/"> Introduction </a> </li> <li class="usa-nav__submenu-item"> <a class="usa-tooltip" data-position="bottom" href=" /m3phase0/ " title="Phase 0 (Assessment): Fulfill requirement to submit capital planning investments though Capital Planning and Investment Control (CPIC) process with required additional information."> Phase 0: Assessment </a> </li> <li class="usa-nav__submenu-item"> <a class="usa-tooltip" data-position="bottom" href=" /m3phase1/ " title="Phase 1 (Readiness): Prepare the migrating organization by defining initial scope of services and customer governance for the modernization effort."> Phase 1: Readiness </a> </li> <li class="usa-nav__submenu-item"> <a class="usa-tooltip" data-position="bottom" href=" /m3phase2/ " title="Phase 2 (Selection): Selection: Conduct due diligence to identify and select the provider based on requirements and initial target end state."> Phase 2: Selection </a> </li> <li class="usa-nav__submenu-item"> <a class="usa-tooltip" data-position="bottom" href=" /m3phase3/ " title="Phase 3 (Engagement): Engagement: Conduct detailed planning through a fit-gap analysis and finalize the implementation roadmap. An Agile approach should be adopted for this phase."> Phase 3: Engagement </a> </li> <li class="usa-nav__submenu-item"> <a class="usa-tooltip" data-position="bottom" href=" /m3phase4/ " title="Phase 4 (Migration): Build, test, and deploy the new system, concept of operations, and workforce design. An Agile approach should be adopted for this phase."> Phase 4: Migration </a> </li> <li class="usa-nav__submenu-item"> <a class="usa-tooltip" data-position="bottom" href=" /m3phase5/ " title="Phase 5 (Operations): Deliver services and conduct continuous process improvement."> Phase 5: Operations </a> </li> <li class="usa-nav__submenu-item"> <a class="usa-tooltip" data-position="bottom" href=" /m3resources/ " title="Resources, guidelines, and templates to help."> Resources </a> </li> </ul> </li> <li class="usa-nav__primary-item"> <a class="usa-nav__link" href="/performance-management/"><span>Performance</span></a> </li> </ul> <div class="usa-nav__secondary secondary-nav-padding"> <ul class="usa-nav__secondary-links"> </ul> <div class="grid-row flex-align-center tablet:width-mobile"> <div class="tablet:grid-col flex-1"> <div class="notifications"> <a href="#latest-notifications" class="text-base-dark display-block margin-top-1 tablet:" id="notification-button" aria-controls="latest-notifications" data-open-modal title="View latest Shared Services Notifications"> <svg class="usa-icon usa-icon--size-3" aria-hidden="true" focusable="false" role="img"> <use xlink:href="/assets/img/sprite.svg#notifications"></use> </svg> </a> <div class="usa-modal" id="latest-notifications" aria-labelledby="modal-1-heading" aria-describedby="modal-1-description"> <div class="usa-modal__content"> <div class="usa-modal__main"> <div class="usa-prose"> <p id="modal-1-description"> <div id="news-content"> </div> </p> </div> </div> <button type="button" class="usa-button usa-modal__close margin-top-neg-2" aria-label="Close this window" data-close-modal> <svg class="usa-icon" aria-hidden="true" focusable="false" role="img"> <use xlink:href="/assets/img/sprite.svg#close"></use> </svg> </button> </div> </div> </div> <script> window.addEventListener('load', function() { let output = ''; fetch('/news-api/') .then(response => response.json()) .then(data => { let year = new Date().getFullYear(); let pastmonth = (new Date().getMonth()).toString().padStart(2, '0'); let currentmonth = (new Date().getMonth() + 1).toString().padStart(2, '0'); // Build dates array from last 3 weeks let datesArray = []; for (let i = 0; i < 21; i++) { let date = new Date(new Date().setDate(new Date().getDate() - i)).toISOString().split('T')[0]; datesArray.push(date); } // let filteredData = data.filter(function(item) { // return item.Date.includes(year + '-' + currentmonth); // }); // Filter data by dates array let filteredData = data.filter(function(item) { return datesArray.includes(item.Date.split('T')[0]); }); if (filteredData.length === 0) { output = 'No new notifications'; } else { document.getElementById('notification-button').classList.remove('text-base-dark'); document.getElementById('notification-button').classList.add('text-secondary-dark'); output += '<h1 class="font-body-lg">Latest Notifications</h1>'; for (const item of filteredData) { output += '<p><a href="' + item.Hyperlink + '" title="' + item.Title + '" class="display-block font-body-xs">' + item.Title + '</a>'; output += '<time datetime="' + new Date(item.Date).toISOString().split('T')[0] + '" class="notification-date display-block font-body-xs"><i>' + new Date(item.Date).toLocaleDateString('en-US', {timeZone: 'UTC'}) + '</i></time></p>'; } } output += '<p><a href="/#news" class="display-inline-block font-body-xs usa-button" data-close-modal>View all notifications</a></p>'; document.getElementById('news-content').innerHTML = output; }) .catch(error => { console.error('Error:', error); }); }); </script> </div> <div class="tablet:grid-col flex-8"> <form id="search_form" class="usa-search usa-search--small" action="https://search.usa.gov/search" accept-charset="UTF-8" method="get"> <input name="utf8" type="hidden" value="✓" /> <input name="affiliate" type="hidden" value="ussm_gov" /> <div role="search"> <label class="usa-sr-only" for="extended-search-field-small">Search small</label> <input class="usa-input usagov-search-autocomplete" id="extended-search-field-small" type="search" name="query" autocomplete="off"> <button class="usa-button" type="submit"> <img src="/assets/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search" /> </button> </div> </form> </div> </div> </div> </div> </nav> </div> </header> <main></main> <section id="main-content"> <div class="usa-hero clearfix " style="background-image: url('/assets/images/homepage-update-image-2.webp');background-repeat:no-repeat"> <div class="grid-container"> <div class="usa-width-whole hero-content text-center"> <h1 class="text-white">Solutions to Improve Agency Management Efficiency</h1> <p class="text-white big">A competitive marketplace of commercial and Federal solutions, backed by agency data and business standards informed by industry, will drastically improve the ability of government to deliver mission outcomes, provide improved services, and effectively steward taxpayer dollars on behalf of the American people.</p> <a class="usa-button usa-button--secondary tablet:margin-right-205" href="/ssgb/">Meet the Board</a> <a class="usa-button usa-button--secondary" href="/sapoc/">Agency SAPOC</a> </div> </div> </div> </section>  <section class="usa-graphic_list clearfix "> <div class="clearfix grid-container grey-back padding-top-6 padding-bottom-4"> <div class="grid-row "> <div class="tablet:grid-col-3 padding-1"> <a href="/m3/" style="color:black;text-decoration: none; display: block;" class="margin-bottom-3 text-center height-full"> <div class="bg-gray-5 padding-3 border-bottom-05 border-primary-dark shadow-5 height-full members-hover"> <p class="name-leader text-primary">Modernization Playbook (M3)</p> </div> </a> </div> <div class="tablet:grid-col-3 padding-1"> <a href="/fibf/" style="color:black;text-decoration: none; display: block;" class="margin-bottom-3 text-center height-full"> <div class="bg-gray-5 padding-3 border-bottom-05 border-primary-dark shadow-5 height-full members-hover"> <p class="name-leader text-primary">Data and Business Standards</p> </div> </a> </div> <div class="tablet:grid-col-3 padding-1"> <a href="/qsmo/" style="color:black;text-decoration: none; display: block;" class="margin-bottom-3 text-center height-full"> <div class="bg-gray-5 padding-3 border-bottom-05 border-primary-dark shadow-5 height-full members-hover"> <p class="name-leader text-primary">Quality Service Management Offices</p> </div> </a> </div> <div class="tablet:grid-col-3 padding-1"> <a href="/faq/" style="color:black;text-decoration: none; display: block;" class="margin-bottom-3 text-center height-full"> <div class="bg-gray-5 padding-3 border-bottom-05 border-primary-dark shadow-5 height-full members-hover"> <p class="name-leader text-primary">Frequently Asked Questions</p> </div> </a> </div> </div> </div> </section> <section class="bg-base-lightest"> <div class="usa-section grid-container"> <h2 class="text-primary" >Learn and Connect</h2> <div class="grid-row grid-gap"> <div class="tablet:grid-col-4 display-flex flex-column flex-align-center text-center"> <iframe src="https://player.vimeo.com/video/569954187?badge=0&autopause=0&player_id=0&app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" allowfullscreen title="What Are Shared Services"></iframe><script src="https://player.vimeo.com/api/player.js"></script> <p><i>Shared Services Strategy</i></p> </div> <div class="tablet:grid-col-4 display-flex flex-column flex-align-center text-center"> <iframe src="https://player.vimeo.com/video/698159819?h=f7c711fc66&badge=0&autopause=0&player_id=0&app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" allowfullscreen title="Enhancing Your Agencies Services by Utilizing FIBF"></iframe><script src="https://player.vimeo.com/api/player.js"></script> <p><i>FIBF: Agency Data and Business Standards</i></p> </div> <div class="tablet:grid-col-4 display-flex flex-column flex-align-center text-center"> <iframe src="https://player.vimeo.com/video/704934121?h=437ef4784d&badge=0&autopause=0&player_id=0&app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" allowfullscreen title="M3-Playbook Video"></iframe><script src="https://player.vimeo.com/api/player.js"></script> <p><i>Agency Modernization Playbook (M3)</i></p> </div> </div> </div> </section> <section id="NewsUpdates" class="grid-container usa-section" style="background-color:#FFFFFF;"> <div class="grid-row"> <div class="grid-col-6 min" id="services" STYLE="display: inline-block;"> <h2 class="text-primary" STYLE="display: inline-block;"><A HREF="/marketplace/">Services Catalog</A></h2><BR> Unlock your agency's management potential through a network of centralized service delivery partners. <div class="grid-row width-full maxw-mobile"> <a href="/marketplace/qsmo-ffm/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/icon.corefm.webp" alt="Icon" loading="lazy "/> <p class="text-center">Core Financial Management</p> </a> <a href="/marketplace/qsmo-grm/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/icon.grants.webp" alt="Icon" loading="lazy "/> <p class="text-center">Grants Management</p> </a> <a href="/marketplace/qsmo-hcm/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/icon.hr.webp" alt="Icon" loading="lazy "/> <p class="text-center">Human Resources</p> </a> <a href="/marketplace/ess-trt2/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/icon.travel.webp" alt="Icon" loading="lazy "/> <p class="text-center">Travel & Expense</p> </a> <a href="/marketplace/qsmo-cyb/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/icon.cyber.webp" alt="Icon" loading="lazy "/> <p class="text-center">Cybersecurity Services</p> </a> <a href="/marketplace/ess-eis/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/icon.computer.webp" alt="Icon" loading="lazy "/> <p class="text-center">IT Infrastructure Services</p> </a> <a href="/marketplace/ess-fleet/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/car.icon.webp" alt="Icon" loading="lazy "/> <p class="text-center">Fleet</p> </a> <a href="/marketplace/ess-smartpay/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/icon.smartpay.webp" alt="Icon" loading="lazy "/> <p class="text-center">Purchase Cards</p> </a> <a href="/marketplace/ess-erm/" class="margin-bottom-2 grid-col-4 text-center text-no-underline text-black text-bold line-height-sans-2 font-body-3xs" title=""> <img class="width-full maxw-10" src="/assets/images/fibf/icons/icon.erm.webp" alt="Icon" loading="lazy "/> <p class="text-center">Electronic Records Management</p> </a> </div> </div>  <div class="grid-col-6 min" id="news"> <h2 class="text-primary" >News and Updates</h2> <ul style="list-style-type: none; padding-left: 0;"> <li class="margin-bottom-4"><img src="/assets/images/project-icons/news.webp" class="news" alt="news icon"> <span class="date"> <b>GovExec</b><br> </span> <a class="article" title="GSA Plans New Federal Employee Travel System" href="https://www.govexec.com/technology/2024/12/ibm-wins-930m-federal-employee-travel-system-contract/401368/" target="_blank">GSA Plans New Federal Employee Travel System</a><br> <span class="date"> <i>December 04, 2024</i> </span> </span> </a> </li> <li class="margin-bottom-4"><img src="/assets/images/project-icons/news.webp" class="news" alt="news icon"> <span class="date"> <b>GSA Press Release</b><br> </span> <a class="article" title="GSA selects IBM to provide technology-managed service for governmentwide travel and expense management" href="https://www.gsa.gov/about-us/newsroom/news-releases/gsa-selects-ibm-to-provide-technologymanaged-service-for-governmentwide-travel-11272024" target="_blank">GSA selects IBM to provide technology-managed service for governmentwide travel and expense management</a><br> <span class="date"> <i>November 27, 2024</i> </span> </span> </a> </li> <li class="margin-bottom-4"><img src="/assets/images/project-icons/news.webp" class="news" alt="news icon"> <span class="date"> <b>Fleet Community Event</b><br> </span> <a class="article" title="Registration is Open for FedFleet 2025 (Feb 3-6, 2025)" href="https://www.gsa.gov/buy-through-us/products-and-services/transportation-and-logistics-services/fleet-management/fedfleet-2025" target="_blank">Registration is Open for FedFleet 2025 (Feb 3-6, 2025)</a><br> <span class="date"> <i>November 01, 2024</i> </span> </span> </a> </li> <li class="margin-bottom-4"><img src="/assets/images/project-icons/news.webp" class="news" alt="news icon"> <span class="date"> <b>GovNavigators</b><br> </span> <a class="article" title="Back on the QSMO Bandwagon: The Important Work of the Grants QSMO" href="https://federalnewsnetwork.com/podcast/govnavigators/back-on-the-qsmo-bandwagon-the-important-work-of-the-grants-qsmo/" target="_blank">Back on the QSMO Bandwagon: The Important Work of the Grants QSMO</a><br> <span class="date"> <i>September 24, 2024</i> </span> </span> </a> </li> <li class="margin-bottom-4"><img src="/assets/images/project-icons/news.webp" class="news" alt="news icon"> <span class="date"> <b>Business Standards Council</b><br> </span> <a class="article" title="Public Comment: FY25 Technical and Cybersecurity Capabilities for use in Shared and Centralized Services" href="https://ussm.gsa.gov/public-comment-open-for-fy25-technical-and-cybersecurity-capabilities-for-shared-services/" target="_blank">Public Comment: FY25 Technical and Cybersecurity Capabilities for use in Shared and Centralized Services</a><br> <span class="date"> <i>August 01, 2024</i> </span> </span> </a> </li> <li class="margin-bottom-4"><img src="/assets/images/project-icons/news.webp" class="news" alt="news icon"> <span class="date"> <b>Department of Treasury Press Release</b><br> </span> <a class="article" title="Treasury Announces USPTO as First Agency to Use Financial Management Marketplace for Core Financial System Needs" href="https://www.fiscal.treasury.gov/news/patent-and-trademark-office.html" target="_blank">Treasury Announces USPTO as First Agency to Use Financial Management Marketplace for Core Financial System Needs</a><br> <span class="date"> <i>July 12, 2024</i> </span> </span> </a> </li> <li class="margin-bottom-4"><img src="/assets/images/project-icons/news.webp" class="news" alt="news icon"> <span class="date"> <b>General Services Administration Press Release</b><br> </span> <a class="article" title="Technology Modernization Fund Announces Investment to Modernize Department of Energy HR System with Commercial Software as a Service (SaaS)" href="https://www.gsa.gov/about-us/newsroom/news-releases/technology-modernization-fund-announces-investment-06182024" target="_blank">Technology Modernization Fund Announces Investment to Modernize Department of Energy HR System with Commercial Software as a Service (SaaS)</a><br> <span class="date"> <i>June 18, 2024</i> </span> </span> </a> </li> </ul> <p><a title="Read more" href="/news" class="display-flex flex-align-center"><span class="display-block">Read More</span> <svg class="usa-icon" aria-hidden="true" focusable="false" role="img"> <use xlink:href="/assets/img/sprite.svg#arrow_forward"></use> </svg></a></p>  </div>  </div> </section> <section id="performance" class="usa-section usa-section--dark "> <div class="grid-container "> <div class="usa-graphic-list__row grid-row grid-gap"> <div class="tablet:grid-col-6"> <h2 class=" margin-top-0 tablet:margin-bottom-0 text-primary-darker " style="color:white">Evidence-based Performance Management</h2> <p class="font-sans-sm text-ink padding-bottom-3">An evidence-based approach to managing the agency services ecosystem ensures alignment of services delivered to outcome-based management goals. 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