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transform: translateY(-27px) translateX(0px) scale(0.75); } #gform_wrapper_3 .mdc-text-field--outlined .mdc-notched-outline .mdc-notched-outline__leading { border-radius:0px 0px 0px 0px; } #gform_wrapper_3 .mdc-text-field--outlined .mdc-notched-outline .mdc-notched-outline__trailing { border-radius:0px 0px 0px 0px; } #gform_wrapper_3 .mdc-text-field--textarea:not(.mdc-text-field--disabled) .mdc-notched-outline__leading, #gform_wrapper_3 .mdc-text-field--textarea:not(.mdc-text-field--disabled) .mdc-notched-outline__notch, #gform_wrapper_3 .mdc-text-field--textarea:not(.mdc-text-field--disabled) .mdc-notched-outline__trailing { border-color: #ddd; } #gform_wrapper_3 .mdc-switch.mdc-switch--checked .mdc-switch__thumb { border-color: #111; background-color: #111; } #gform_wrapper_3 .mdc-switch__thumb-underlay::before, .mdc-switch__thumb-underlay::after { background-color: #111; } #gform_wrapper_3 .mdc-switch.mdc-switch--checked .mdc-switch__track { border-color: #111; background-color: 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#gform_wrapper_5 .gravitizer-radio-wrapper .mdc-form-field { margin-bottom : 15px; } #gform_wrapper_5 .gravitizer-radio-wrapper .mdc-form-field>label { margin-top : -22px; color : inherit; font-size : 16px; } #gform_wrapper_5 .mdc-text-field:not(.mdc-text-field--disabled):not(.mdc-text-field--outlined):not(.mdc-text-field--textarea) .mdc-text-field__input { border-bottom-color : #ddd; } #gform_wrapper_5 .mdc-text-field--outlined:not(.mdc-text-field--disabled) .mdc-notched-outline__leading, #gform_wrapper_5 .mdc-text-field--outlined:not(.mdc-text-field--disabled) .mdc-notched-outline__notch, #gform_wrapper_5 .mdc-text-field--outlined:not(.mdc-text-field--disabled) .mdc-notched-outline__trailing { border-color: #ddd; } #gform_wrapper_5 .mdc-text-field .mdc-line-ripple { background-color: #111; } #gform_wrapper_5 .mdc-text-field--focused:not(.mdc-text-field--disabled) .mdc-floating-label { color: #111; } #gform_wrapper_5 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0px; } #gform_wrapper_5 .mdc-text-field--textarea:not(.mdc-text-field--disabled) .mdc-notched-outline__leading, #gform_wrapper_5 .mdc-text-field--textarea:not(.mdc-text-field--disabled) .mdc-notched-outline__notch, #gform_wrapper_5 .mdc-text-field--textarea:not(.mdc-text-field--disabled) .mdc-notched-outline__trailing { border-color: #ddd; } #gform_wrapper_5 .mdc-switch.mdc-switch--checked .mdc-switch__thumb { border-color: #111; background-color: #111; } #gform_wrapper_5 .mdc-switch__thumb-underlay::before, .mdc-switch__thumb-underlay::after { background-color: #111; } #gform_wrapper_5 .mdc-switch.mdc-switch--checked .mdc-switch__track { border-color: #111; background-color: #111; } #gform_wrapper_5 .gravitizer-switch-wrapper { margin-bottom: 20px; } #gform_wrapper_5 .gravitizer-switch-wrapper label { margin-top: -22px; } #gform_wrapper_5 .gravitizer-switch-wrapper label { color: #111; } #gform_wrapper_5 .gravitizer-switch-wrapper label { font-size: 16px; } #gform_wrapper_5 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id="span-858-11" class="ct-span" >The Press Council's Statement of General Principles forms part of its Standards of Practice which are binding on all print and online publishers that are members. </span></div><div id="div_block-573-11" class="ct-div-block oxel_icon_button__container megamenu-learn-more" role="button"><div id="text_block-574-11" class="ct-text-block oxel_icon_button_text" ><span id="span-860-11" class="ct-span" >Learn more</span></div><div id="fancy_icon-575-11" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-575-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a><a id="link-576-11" class="ct-link sub-menu-item-wrap" href="https://presscouncil.org.au/standards/advisory-guidelines/" ><div id="text_block-577-11" class="ct-text-block submenu-title" ><span id="span-862-11" class="ct-span" >Advisory Guidelines</span></div><div id="text_block-578-11" class="ct-text-block submenu-description" ><span id="span-864-11" class="ct-span" >The Press Council's Statement of General Principles forms part of its Standards of Practice which are binding on all print and online publishers that are members. </span></div><div id="div_block-579-11" class="ct-div-block oxel_icon_button__container megamenu-learn-more" role="button"><div id="text_block-580-11" class="ct-text-block oxel_icon_button_text" ><span id="span-866-11" class="ct-span" >Learn more</span></div><div id="fancy_icon-581-11" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-581-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a><div id="div_block-697-11" class="ct-div-block megamenu-close" ><div id="div_block-698-11" class="ct-div-block close-icon" ></div><div id="text_block-699-11" class="ct-text-block oxel_icon_button_text" >Close</div></div><a id="div_block-713-11" class="ct-link overview-link" href="https://presscouncil.org.au/standards" ><div id="text_block-716-11" class="ct-text-block 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submenu-title" ><span id="span-879-11" class="ct-span" >Make a complaint</span></div><div id="text_block-604-11" class="ct-text-block submenu-description" ><span id="span-881-11" class="ct-span" >The fastest way is using our online complaints form here.</span></div><div id="div_block-605-11" class="ct-div-block oxel_icon_button__container megamenu-learn-more" role="button"><div id="text_block-606-11" class="ct-text-block oxel_icon_button_text" ><span id="span-883-11" class="ct-span" >Learn more</span></div><div id="fancy_icon-607-11" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-607-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a><div id="div_block-767-11" class="ct-div-block megamenu-close" ><div id="div_block-768-11" class="ct-div-block close-icon" ></div><div id="text_block-769-11" class="ct-text-block oxel_icon_button_text" >Close</div></div><a id="link-783-11" class="ct-link overview-link" href="https://presscouncil.org.au/complaints" ><div id="text_block-784-11" class="ct-text-block oxel_icon_button_text overview-link-text" >Complaints Overview</div><div id="fancy_icon-785-11" class="ct-fancy-icon" ><svg id="svg-fancy_icon-785-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></a></div></div></div></div></div></li> <li id="-mega-dropdown-525-11" class="oxy-mega-dropdown " ><a href="#dropdown" class="oxy-mega-dropdown_link " data-disable-link="disable" data-expanded="disable" ><span class="oxy-mega-dropdown_link-text">Policy</span><span class="oxy-mega-dropdown_icon"><svg id="icon-mega-dropdown-525-11"><use xlink:href="#FontAwesomeicon-angle-down"></use></svg></span></a><div class="oxy-mega-dropdown_inner oxy-header-container" data-icon="FontAwesomeicon-angle-down"><div class="oxy-mega-dropdown_container"><div class="oxy-inner-content oxy-mega-dropdown_content oxy-header-container"><div id="new_columns-612-11" class="ct-new-columns submenu-wrapper-col" ><div id="div_block-613-11" class="ct-div-block megamenu-items-wrap" ><a id="link-614-11" class="ct-link sub-menu-item-wrap" href="https://presscouncil.org.au/policy/statements-and-submissions/" ><div id="text_block-615-11" class="ct-text-block submenu-title" ><span id="span-885-11" class="ct-span" >Statements and submissions</span></div><div id="text_block-616-11" class="ct-text-block submenu-description" ><span id="span-887-11" class="ct-span" >The Australian Press Council makes statements and submissions on a range of public policy issues within its areas of interest.</span></div><div id="div_block-617-11" class="ct-div-block oxel_icon_button__container megamenu-learn-more" role="button"><div id="text_block-618-11" class="ct-text-block oxel_icon_button_text" ><span id="span-889-11" class="ct-span" >Learn more</span></div><div id="fancy_icon-619-11" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-619-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a><a id="link-620-11" class="ct-link sub-menu-item-wrap" href="https://presscouncil.org.au/policy/a-charter-for-a-free-press-in-australia/" ><div id="text_block-621-11" class="ct-text-block submenu-title" ><span id="span-891-11" class="ct-span" >A Charter For a Free Press Australia</span></div><div id="text_block-622-11" class="ct-text-block submenu-description" ><span id="span-893-11" class="ct-span" >The Australian Press Council encourages other organisations to adopt its Charter for a Free Press.</span></div><div id="div_block-623-11" class="ct-div-block oxel_icon_button__container megamenu-learn-more" role="button"><div id="text_block-624-11" class="ct-text-block oxel_icon_button_text" ><span id="span-895-11" class="ct-span" >Learn more</span></div><div id="fancy_icon-625-11" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-625-11"><use 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id="div_block-742-11" class="ct-div-block megamenu-close" ><div id="div_block-743-11" class="ct-div-block close-icon" ></div><div id="text_block-744-11" class="ct-text-block oxel_icon_button_text" >Close</div></div><a id="link-787-11" class="ct-link overview-link" href="https://presscouncil.org.au/policy" ><div id="text_block-788-11" class="ct-text-block oxel_icon_button_text overview-link-text" >Policy Overview</div><div id="fancy_icon-789-11" class="ct-fancy-icon" ><svg id="svg-fancy_icon-789-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></a></div></div></div></div></div></li> <li id="-mega-dropdown-634-11" class="oxy-mega-dropdown " ><a href="#dropdown" class="oxy-mega-dropdown_link " data-disable-link="disable" data-expanded="disable" ><span class="oxy-mega-dropdown_link-text">News & Activities</span><span class="oxy-mega-dropdown_icon"><svg id="icon-mega-dropdown-634-11"><use xlink:href="#FontAwesomeicon-angle-down"></use></svg></span></a><div class="oxy-mega-dropdown_inner oxy-header-container" data-icon="FontAwesomeicon-angle-down"><div class="oxy-mega-dropdown_container"><div class="oxy-inner-content oxy-mega-dropdown_content oxy-header-container"><div id="new_columns-656-11" class="ct-new-columns submenu-wrapper-col" ><div id="div_block-657-11" class="ct-div-block megamenu-items-wrap" ><a id="link-658-11" class="ct-link sub-menu-item-wrap" href="https://presscouncil.org.au/news-activities/media-releases-statements-articles-interviews/" ><div id="text_block-659-11" class="ct-text-block submenu-title" ><span id="span-903-11" class="ct-span" >Media releases and statements</span></div><div id="text_block-660-11" class="ct-text-block submenu-description" ><span id="span-905-11" class="ct-span" >A selection of media releases, announcements and interviews.</span></div><div id="div_block-661-11" class="ct-div-block oxel_icon_button__container megamenu-learn-more" role="button"><div id="text_block-662-11" class="ct-text-block oxel_icon_button_text" ><span id="span-907-11" class="ct-span" >Learn more</span></div><div id="fancy_icon-663-11" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-663-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a><a id="link-664-11" class="ct-link sub-menu-item-wrap" href="https://presscouncil.org.au/news-activities/events/" ><div id="text_block-665-11" class="ct-text-block submenu-title" ><span id="span-909-11" class="ct-span" >Events</span></div><div id="text_block-666-11" class="ct-text-block submenu-description" ><span id="span-911-11" class="ct-span" >Events and activities organised by the Council.</span></div><div id="div_block-667-11" class="ct-div-block oxel_icon_button__container megamenu-learn-more" role="button"><div id="text_block-668-11" class="ct-text-block oxel_icon_button_text" ><span id="span-913-11" class="ct-span" >Learn more</span></div><div id="fancy_icon-669-11" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-669-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a><a id="link-670-11" class="ct-link sub-menu-item-wrap" href="https://presscouncil.org.au/news-activities/education-resources/" ><div id="text_block-671-11" class="ct-text-block submenu-title" ><span id="span-915-11" class="ct-span" >Educational Activities</span></div><div id="text_block-672-11" class="ct-text-block submenu-description" ><span id="span-917-11" class="ct-span" >Related publications provided by external parties.</span></div><div id="div_block-673-11" class="ct-div-block oxel_icon_button__container megamenu-learn-more" role="button"><div id="text_block-674-11" class="ct-text-block oxel_icon_button_text" ><span id="span-919-11" class="ct-span" >Learn more</span></div><div id="fancy_icon-675-11" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-675-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a><div id="div_block-756-11" class="ct-div-block megamenu-close" ><div id="div_block-757-11" class="ct-div-block close-icon" ></div><div id="text_block-758-11" class="ct-text-block oxel_icon_button_text" >Close</div></div><a id="div_block-762-11" class="ct-link overview-link" href="https://presscouncil.org.au/news-activities" ><div id="text_block-765-11" class="ct-text-block oxel_icon_button_text overview-link-text" >News & Activities Overview</div><div id="fancy_icon-766-11" class="ct-fancy-icon" ><svg id="svg-fancy_icon-766-11"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></a></div></div></div></div></div></li> <li id="-mega-dropdown-678-11" class="oxy-mega-dropdown " ><a target="_self" href="https://www.presscouncil.org.au/publications" class="oxy-mega-dropdown_link oxy-mega-dropdown_just-link " data-disable-link="disable" data-expanded="disable" ><span class="oxy-mega-dropdown_link-text">Publications</span></a></li> <li id="-mega-dropdown-680-11" class="oxy-mega-dropdown " ><a target="_self" href="https://www.presscouncil.org.au/contact" class="oxy-mega-dropdown_link oxy-mega-dropdown_just-link " data-disable-link="disable" data-expanded="disable" ><span class="oxy-mega-dropdown_link-text">Contact</span></a></li> </ul></nav> </div></header><div id='inner_content-3-228' class='ct-inner-content'><section id="section-110-234" class=" ct-section banner-section full-width-mobile" ><div class="ct-section-inner-wrap"><div id="div_block-111-234" class="ct-div-block banner-section-title-wrap short-banner" ><div id="div_block-112-234" class="ct-div-block " ><div id="div_block-209-234" class="ct-div-block breadcrumb-wrap breadcrumb-wrap-black" ><a id="link_text-210-234" class="ct-link-text breadcrumb-item breadcrumb-item-black" href="https://presscouncil.org.au/" >Home</a><div id="text_block-211-234" class="ct-text-block breadcrumb-item" > / </div><a id="link_text-212-234" class="ct-link-text breadcrumb-item" href="https://presscouncil.org.au/complaints/" >Complaints</a></div><h1 id="headline-115-234" class="ct-headline page-title"><span id="span-227-234" class="ct-span" >Information for complainants</span></h1></div></div><div id="div_block-116-234" class="ct-div-block banner-section-content-wrap" ><div id="new_columns-117-234" class="ct-new-columns" ><div id="div_block-118-234" class="ct-div-block" ><div id="text_block-119-234" class="ct-text-block" >Preliminary information for people who are thinking about complaining to the Australian Press Council about material published by an Australian newspaper, magazine or website.</div></div><div id="div_block-120-234" class="ct-div-block" ></div></div><div id="div_block-121-234" class="ct-div-block" ><div id="div_block-122-234" class="ct-div-block col-content-wrap gutter-right" ><div id="div_block-123-234" class="ct-div-block" ></div><h2 id="headline-124-234" class="ct-headline page-sub-title">What can be complained about?</h2></div><div id="div_block-125-234" class="ct-div-block col-706" ><div id="text_block-192-234" class="ct-text-block" ><span id="span-193-234" class="ct-span" ><p><strong>Types of material</strong></p> <p> </p> <p>Complaints may relate to news reports, articles, editorials, letters, cartoons, images and other published material. The Council does not consider complaints about advertising material, except where the complaint is that the material is not clearly identifiable as advertising.</p> <p> </p> <p>Where it is more appropriate for a complaint to be dealt with by another organisation, the Council will suggest that the complainant raises the matter with that organisation. This may occur where, for example, the complaint relates to advertising, or to broadcasts on radio or television.</p> <p> </p> <p> </p> <p><strong>Types of publications</strong></p> <p> </p> <p>The Council considers complaints about material published in print or digital form by publishers which are “constituent bodies” of the Council. It can also consider complaints about the methods used by publications to obtain information which is subsequently published.</p> <p> </p> <p>Most Australian newspapers and magazines, and their associated digital outlets, are constituent bodies. So are some of the leading digital-only publishers. See list here: <strong><a href="https://presscouncil.org.au/wp-content/uploads/2024/03/2024_03_21_CBs-1.pdf">https://presscouncil.org.au/wp-content/uploads/2024/03/2024_03_21_CBs-1.pdf</a></strong></p> <p> </p> <p>The only major newspaper which is not published by a constituent body is The West Australian.</p> <p> </p> <p>The Council may also consider complaints about material published by other publishers. But, unlike constituent bodies, those publishers are not under a legal obligation to cooperate with the Council or to publish any adjudication by it.</p> <p> </p> <p>The Council will not consider complaints about articles published by a Global Digital Publisher if the article does not relate to events within Australia, or does not concern an Australian national, or resident at the time of publication, who is ‘directly and personally affected’ by an alleged breach of the Council’s standards of practice.</p> <p> </p> <p>Complaints are treated by the Council as being against the publication, not any individual journalist or editor. But in most complaints the Council’s consideration is likely to focus on the actions of journalists, editors or other media practitioners.</p> </span></div></div></div><div id="div_block-127-234" class="ct-div-block" ><div id="div_block-128-234" class="ct-div-block col-content-wrap gutter-right" ><div id="div_block-129-234" class="ct-div-block" ></div><h2 id="headline-130-234" class="ct-headline page-sub-title"><span id="span-195-234" class="ct-span" >Who can complain?</span></h2></div><div id="div_block-131-234" class="ct-div-block col-706" ><div id="text_block-197-234" class="ct-text-block" ><span id="span-198-234" class="ct-span" ><p><strong>General rule</strong></p> <p> </p> <p>In general, any person may lodge a complaint about published material. Unless there are exceptional circumstances, the Council will not consider complaints by one publisher member of the Council against another.</p> <p> </p> <p><strong>“Secondary complaints”</strong></p> <p> </p> <p>Where a complainant is not personally identified or directly affected by the published material, the complaint will be considered as a “secondary complaint” and some different procedures will apply (<a href="https://presscouncil.org.au/complaints/handling-of-complaints">see Handling of Complaints</a>).</p> </span></div></div></div><div id="div_block-138-234" class="ct-div-block" ><div id="div_block-139-234" class="ct-div-block col-content-wrap gutter-right" ><div id="div_block-140-234" class="ct-div-block" ></div><h2 id="headline-141-234" class="ct-headline page-sub-title"><span id="span-199-234" class="ct-span" >When can a complaint be made?</span></h2></div><div id="div_block-142-234" class="ct-div-block col-706" ><div id="text_block-201-234" class="ct-text-block" ><span id="span-202-234" class="ct-span" ><p><strong>General rule</strong></p> <p> </p> <p>Complaints should be made by completing the<strong> <a href="https://presscouncil.org.au/wp-content/uploads/2023/08/Complaints-Form-with-links-2.pdf">Council’s Complaint Form</a> </strong>and sending it to the Council preferably online or by email.</p> <p> </p> <p>Types of material</p> <p>A person can complain to the Council</p> <ul> <li>after complaining to the relevant publication; or</li> <li>at the same time as a complaint is made to the publication; or</li> <li>without having complained to the publication.</li> </ul> <p>Where a complaint is made directly to the Council, it may decide to</p> <ul> <li>commence its consideration of the complaint; or</li> <li>in some circumstances, ask the complainant to raise the complaint directly with the publication and then come back to the Council if its further involvement is sought.</li> </ul> <p> </p> <p><strong>Social media posts associated with a publication</strong></p> <p> </p> <p>Due to the nature of social media commentary, the Council considers that a publication should be provided with a reasonable opportunity to resolve concerns with a social media post directly with its readers.</p> <p> </p> <p>Complaints concerning social media posts can often be resolved quickly once the publication becomes aware of a reader's concerns. In some circumstances, the Council may consider a complaint about a social media post further if a complainant has not been able to resolve a complaint directly with the publisher.</p> <p> </p> <p><strong>Time limits</strong></p> <p> </p> <p>Complaints normally should be made within thirty days of the first publication of the relevant material. Where appropriate, a complaint can be made with a request that the Council delays consideration of it until a specified event (e.g. recovery from serious illness)</p> <p>Where the complaint is lodged out of time, the complainant must seek approval for consideration, on the basis of one or more of the following:</p> <ul> <li>there was a reasonable justification for the complainant not having previously noticed the material; or</li> <li>the complaint involves a number of articles over a lengthy period; or</li> <li>the complainant had spent time unsuccessfully seeking a response from the publication; or</li> <li>there were other good grounds for delaying submission of a complaint.</li> </ul> <p> </p> <p> </p> <p><strong>Legal proceedings</strong></p> <p> </p> <p>The Council does not require complainants to undertake that they will not commence legal proceedings in relation to the material about which they are complaining. But they must tell the Council if they have done so or may do so.</p> <p> </p> <p>If proceedings have actually been commenced, consideration of the complaint by the Council should not proceed unless there are special circumstances which mean that a delay would be unfairly detrimental to the complainant.</p> </span></div></div></div><div id="div_block-149-234" class="ct-div-block" ><div id="div_block-150-234" class="ct-div-block col-content-wrap gutter-right" ><div id="div_block-151-234" class="ct-div-block" ></div><h2 id="headline-152-234" class="ct-headline page-sub-title"><span id="span-204-234" class="ct-span" >How can a complaint be made?</span></h2></div><div id="div_block-153-234" class="ct-div-block col-706" ><div id="text_block-206-234" class="ct-text-block" ><span id="span-207-234" class="ct-span" ><div id="_rich_text-154-234" class="oxy-rich-text"> <p><strong>General rule</strong></p> <p> </p> <p>Complaints should be made by completing the Council’s Complaint Form and sending it to the Council preferably online, or by email, fax or post. The contact details are on the form.</p> <p> </p> <p> </p> <p><strong>Exception</strong></p> <p> </p> <p>If it is difficult or impossible for a complainant to make a written complaint by using the online or downloadable complaint form, they may contact the Council for advice and assistance.</p> <p> </p> </div> <div id="text_block-156-234" class="ct-text-block oxel_icon_button_text"><a href="https://presscouncil.org.au/contact">Contact us</a></div> <div id="fancy_icon-157-234" class="ct-fancy-icon oxel_icon_button_icon"></div> <div id="_rich_text-158-234" class="oxy-rich-text"> <p> </p> <p><strong>Legal and other professional representatives</strong></p> <p> </p> <p>The Council’s complaints process is intended to be as informal, prompt and economical as possible. Complaints must be made and pursued by complainants or their immediate family unless there are exceptional circumstances. Complainants and publications are not normally permitted to communicate with the Council through lawyers.</p> <p> </p> <p> </p> <p><strong>Confidentiality</strong></p> <p> </p> <p>Complainants must indicate when making a complaint if they wish some details to be kept confidential from the publication or not to be published in any Council adjudication on the matter. The Council will then explain circumstances in which this may be possible and the complainant can decide whether to proceed with the complaint.</p> <p> </p> </div> <p><strong>Managing Unreasonable Complaints and Complainants</strong></p> <p> </p> <p>The APC has a legislative responsibility to provide a safe working environment for all its staff including those involved in handling complaints. The APC expects all complainants to treat APC staff with courtesy and respect. It will not tolerate communications and conduct that put its staff and members at risk of physical or mental harm.</p> <p> </p> <p>The APC’s Policy for Managing Unreasonable Complaints and Complainants can be found <strong><a href="https://presscouncil.org.au/wp-content/uploads/2023/07/Managing-C-and-C_v2_FORMATTED.pdf">here</a></strong>.</p> <p> </p> <div id="_rich_text-158-234" class="oxy-rich-text"> <p> </p> </div> <p> </p> <p> </p> </span></div></div></div></div><div id="div_block-159-234" class="ct-div-block related-section" ><div id="div_block-160-234" class="ct-div-block container" ><h2 id="headline-161-234" class="ct-headline related-section-title"><span id="span-181-234" class="ct-span" >More about the Council</span></h2><div id="div_block-162-234" class="ct-div-block related-wrap" ><a id="link-163-234" class="ct-link related-item-wrap" href="https://presscouncil.org.au/complaints/handling-of-complaints/" ><div id="div_block-164-234" class="ct-div-block related-item-border" ><h3 id="headline-165-234" class="ct-headline"><span id="span-183-234" class="ct-span" >Handling of complaints</span></h3><div id="text_block-166-234" class="ct-text-block" ><span id="span-185-234" class="ct-span" >Council processes for investigation, mediation and adjudication</span></div></div><div id="div_block-167-234" class="ct-div-block oxel_icon_button__container related-item-button" role="button"><div id="text_block-168-234" class="ct-text-block oxel_icon_button_text" >Learn More</div><div id="fancy_icon-169-234" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-169-234"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a><a id="link-170-234" class="ct-link related-item-wrap" href="https://presscouncil.org.au/complaints/make-a-complaint/" ><div id="div_block-171-234" class="ct-div-block related-item-border" ><h3 id="headline-172-234" class="ct-headline"><span id="span-187-234" class="ct-span" >Make a complaint</span></h3><div id="text_block-173-234" class="ct-text-block" ><span id="span-189-234" class="ct-span" >You can submit a complaint using the online complaints form</span></div></div><div id="div_block-174-234" class="ct-div-block oxel_icon_button__container related-item-button" role="button"><div id="text_block-175-234" class="ct-text-block oxel_icon_button_text" >Learn More</div><div id="fancy_icon-176-234" class="ct-fancy-icon oxel_icon_button_icon" ><svg id="svg-fancy_icon-176-234"><use xlink:href="#FontAwesomeicon-angle-right"></use></svg></div></div></a></div></div></div></div></section></div><section id="section-20-225" class=" ct-section" ><div class="ct-section-inner-wrap"><div id="div_block-810-11" class="ct-div-block" ><a id="link-806-11" class="ct-link oxel_back_to_top_container" href="#top" target="_self" ><div id="code_block-807-11" class="ct-code-block" ></div><div id="fancy_icon-808-11" class="ct-fancy-icon oxel_back_to_top_icon" ><svg id="svg-fancy_icon-808-11"><use xlink:href="#FontAwesomeicon-angle-up"></use></svg></div><div id="text_block-809-11" class="ct-text-block" >Back to top</div></a></div><div id="new_columns-21-225" class="ct-new-columns" ><div id="div_block-26-225" class="ct-div-block" ><a id="link-112-11" class="ct-link" href="https://presscouncil.org.au/about-us/" ><h6 id="headline-110-11" class="ct-headline">About the Council</h6></a><nav id="_nav_menu-109-11" class="oxy-nav-menu oxy-nav-menu-dropdowns oxy-nav-menu-dropdown-arrow oxy-nav-menu-vertical" ><div class='oxy-menu-toggle'><div class='oxy-nav-menu-hamburger-wrap'><div class='oxy-nav-menu-hamburger'><div class='oxy-nav-menu-hamburger-line'></div><div class='oxy-nav-menu-hamburger-line'></div><div class='oxy-nav-menu-hamburger-line'></div></div></div></div><div class="menu-about-the-council-container"><ul id="menu-about-the-council" class="oxy-nav-menu-list"><li id="menu-item-213" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-213"><a href="https://presscouncil.org.au/about-us/what-we-do">What we do</a></li> <li id="menu-item-212" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-212"><a href="https://presscouncil.org.au/about-us/who-we-are">Who we are</a></li> </ul></div></nav></div><div id="div_block-33-225" class="ct-div-block" ><a id="link-115-11" class="ct-link" href="https://presscouncil.org.au/standards" ><h6 id="headline-116-11" class="ct-headline">Standards</h6></a><nav id="_nav_menu-790-11" class="oxy-nav-menu oxy-nav-menu-dropdowns oxy-nav-menu-dropdown-arrow oxy-nav-menu-vertical" ><div class='oxy-menu-toggle'><div class='oxy-nav-menu-hamburger-wrap'><div class='oxy-nav-menu-hamburger'><div class='oxy-nav-menu-hamburger-line'></div><div class='oxy-nav-menu-hamburger-line'></div><div class='oxy-nav-menu-hamburger-line'></div></div></div></div><div class="menu-standards-container"><ul id="menu-standards" class="oxy-nav-menu-list"><li id="menu-item-216" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-216"><a href="https://presscouncil.org.au/standards/statement-of-principles">Statements of Principles</a></li> <li id="menu-item-215" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-215"><a href="https://presscouncil.org.au/advisory-guidelines">Advisory Guidelines</a></li> <li id="menu-item-214" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-214"><a href="https://presscouncil.org.au/standards/specific-standards">Specific Standards</a></li> </ul></div></nav></div><div id="div_block-122-11" class="ct-div-block" ><a id="link-123-11" class="ct-link" href="https://presscouncil.org.au/complaints" ><h6 id="headline-124-11" class="ct-headline">Complaints</h6></a><nav id="_nav_menu-791-11" class="oxy-nav-menu oxy-nav-menu-dropdowns oxy-nav-menu-dropdown-arrow oxy-nav-menu-vertical" ><div class='oxy-menu-toggle'><div class='oxy-nav-menu-hamburger-wrap'><div 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