Managing People on a Sinking Ship

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</section> <section class="productView-details"> <div class="productView-product"> <h1 class="productView-title" data-origin-name="Managing People on a Sinking Ship ^ H00K4P">Managing People on a Sinking Ship</h1> <div class="book-info-wrap--productDetail">  <div class="book-info book-info--author">by <span class="author-item"> <a href="/search.php?search_query=Amy%20Gallo&section=product">Amy Gallo</a><span class="author-split">, </span></span> </div>  </div> <div class="productView-rating" style="display:none;"> <span role="img" aria-label="Product rating is 0 of 5" > <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> 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style="display: none;"> <span> Was: </span> <span data-product-non-sale-price-without-tax class="price price--non-sale"> </span> </div> <div class="price-section price-section--withoutTax" > <span class="price-label" > </span> <span class="price-now-label" style="display: none;"> Now: </span> <span data-product-price-without-tax class="price price--withoutTax" data-price-value="11.95">$11.95</span> </div> <span class="currency-code"> (USD)</span> <div class="price-section price-section--saving price" style="display: none;" quantity-price-label>Quantity price applied</div> </div> </div> <div data-content-region="product_below_price"></div>  <div class="productView-rating" style="display:none;"> <span role="img" aria-label="Product rating is 0 of 5" > <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> <span class="icon icon--ratingEmpty"> <svg> <use href="#icon-star" /> </svg> </span> </span> <span>(No reviews yet)</span> <a href="https://store.hbr.org/product/managing-people-on-a-sinking-ship/H00K4P" class="productView-reviewLink productView-reviewLink--new" data-reveal-id="modal-review-form" role="button" > Write a Review </a> <div id="modal-review-form" class="modal" data-reveal> <div class="modal-header"> <h2 class="modal-header-title">Write a Review</h2> <button class="modal-close" type="button" title="Close" > <span class="aria-description--hidden">Close</span> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <div class="writeReview-productDetails"> <div class="writeReview-productImage-container"> <img src="https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/250x260/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2" alt="Managing People on a Sinking Ship ^ H00K4P" title="Managing People on a Sinking Ship ^ H00K4P" data-sizes="auto" srcset="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-srcset="https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/80w/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2 80w, https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/160w/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2 160w, https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/320w/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2 320w, https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/640w/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2 640w, https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/960w/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2 960w, https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/1280w/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2 1280w, https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/1920w/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2 1920w, https://cdn11.bigcommerce.com/s-yneuaokjib/images/stencil/2560w/products/60291/311759/20131126_5-383x215__05839.1728718488.jpg?c=2 2560w" class="lazyload" loading="lazy" /> </div> <h6 class="product-brand"></h6> <h5 class="product-title">Managing People on a Sinking Ship</h5> </div> <form class="form writeReview-form" action="/postreview.php" method="post"> <fieldset class="form-fieldset"> <div class="form-field"> <label class="form-label" for="rating-rate">Rating <small>*</small> </label>   <select id="rating-rate" class="form-select" name="revrating" data-input aria-required="true"> <option value="">Select Rating</option> <option value="1">1 star (worst)</option> <option value="2">2 stars</option> <option value="3">3 stars (average)</option> <option value="4">4 stars</option> <option value="5">5 stars (best)</option> </select> </div>  <div class="form-field" id="revfromname" data-validation="" > <label class="form-label" for="revfromname_input">Name <small>*</small> </label> <input type="text" name="revfromname" id="revfromname_input" class="form-input" data-label="Name" data-input aria-required="true" aria-labelledby="revfromname" aria-live="polite" > </div>  <div class="form-field" id="email" data-validation="" > <label class="form-label" for="email_input">Email <small>*</small> </label> <input type="text" name="email" id="email_input" class="form-input" data-label="Email" data-input aria-required="true" aria-labelledby="email" aria-live="polite" > </div>  <div class="form-field" id="revtitle" data-validation="" > <label class="form-label" for="revtitle_input">Review Subject <small>*</small> </label> <input type="text" name="revtitle" id="revtitle_input" class="form-input" data-label="Review Subject" data-input aria-required="true" aria-labelledby="revtitle" aria-live="polite" > </div>  <div class="form-field" id="revtext" data-validation=""> <label class="form-label" for="revtext_input">Comments <small>*</small> </label> <textarea name="revtext" id="revtext_input" data-label="Comments" rows="" aria-required="true" aria-labelledby="revtext" aria-live="polite" data-input class="form-input" ></textarea> </div> <div class="form-field"> <input type="submit" class="button button--primary" value="Submit Review"> </div> <input type="hidden" name="product_id" value="60291"> <input type="hidden" name="action" value="post_review"> </fieldset> </form> </div> </div> </div>  <div class="productView-options-container"> <div class="productView-options"> <form class="form" method="post" action="https://store.hbr.org/cart.php" enctype="multipart/form-data" data-cart-item-add> <input type="hidden" name="action" value="add"> <input type="hidden" name="product_id" value="60291" data-parent-sku="H00K4P"/> <div data-product-option-change style="display:none;"> <div class="form-field form-radio-box form-field--format" data-product-attribute=""> <label class="form-label form-label--alternate form-label--inlineSmall"> <span class="prefix">Available </span>formats: <small> (*) </small> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_98" name="attribute[241161]" value="98" required > <label data-product-attribute-value="98" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_98" data-label="Choose a format" data-value="PDF"> <strong>PDF</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_99" name="attribute[241161]" value="99" required > <label data-product-attribute-value="99" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_99" data-label="Choose a format" data-value="Audio MP3"> <strong>Audio MP3</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_100" name="attribute[241161]" value="100" required > <label data-product-attribute-value="100" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_100" data-label="Choose a format" data-value="Audio M4A"> <strong>Audio M4A</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_101" name="attribute[241161]" value="101" required > <label data-product-attribute-value="101" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_101" data-label="Choose a format" data-value="Audio CDROM"> <strong>Audio CDROM</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_102" name="attribute[241161]" value="102" required > <label data-product-attribute-value="102" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_102" data-label="Choose a format" data-value="Audio Cassette"> <strong>Audio Cassette</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_103" name="attribute[241161]" value="103" required > <label data-product-attribute-value="103" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_103" data-label="Choose a format" data-value="Bundle"> <strong>Bundle</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_104" name="attribute[241161]" value="104" required > <label data-product-attribute-value="104" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_104" data-label="Choose a format" data-value="DVD"> <strong>DVD</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_105" name="attribute[241161]" value="105" required > <label data-product-attribute-value="105" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_105" data-label="Choose a format" data-value="Event Live Conference"> <strong>Event Live Conference</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_106" name="attribute[241161]" value="106" required > <label data-product-attribute-value="106" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_106" data-label="Choose a format" data-value="Event Virtual Conference"> <strong>Event Virtual Conference</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_107" name="attribute[241161]" value="107" required > <label data-product-attribute-value="107" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_107" data-label="Choose a format" data-value="Word Document"> <strong>Word Document</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_108" name="attribute[241161]" value="108" required > <label data-product-attribute-value="108" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_108" data-label="Choose a format" data-value="Electronic Book"> <strong>Electronic Book</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_109" name="attribute[241161]" value="109" required > <label data-product-attribute-value="109" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_109" data-label="Choose a format" data-value="Enhanced Electronic Book"> <strong>Enhanced Electronic Book</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_110" name="attribute[241161]" value="110" required > <label data-product-attribute-value="110" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_110" data-label="Choose a format" data-value="ePub"> <strong>ePub</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_111" name="attribute[241161]" value="111" required > <label data-product-attribute-value="111" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_111" data-label="Choose a format" data-value="Financial"> <strong>Financial</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_112" name="attribute[241161]" value="112" required > <label data-product-attribute-value="112" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_112" data-label="Choose a format" data-value="Ebook"> <strong>Ebook</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_113" name="attribute[241161]" value="113" required > <label data-product-attribute-value="113" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_113" data-label="Choose a format" data-value="Hardcover/Hardcopy"> <strong>Hardcover/Hardcopy</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_150" name="attribute[241161]" value="150" required > <label data-product-attribute-value="150" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_150" data-label="Choose a format" data-value="Hardcover/Hardcopy (Color)"> <strong>Hardcover/Hardcopy (Color)</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_151" name="attribute[241161]" value="151" required > <label data-product-attribute-value="151" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_151" data-label="Choose a format" data-value="Hardcover/Hardcopy (B&W)"> <strong>Hardcover/Hardcopy (B&W)</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_114" name="attribute[241161]" value="114" required > <label data-product-attribute-value="114" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_114" data-label="Choose a format" data-value="Web Based HTML"> <strong>Web Based HTML</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_115" name="attribute[241161]" value="115" required > <label data-product-attribute-value="115" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_115" data-label="Choose a format" data-value="Kit"> <strong>Kit</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_116" name="attribute[241161]" value="116" required > <label data-product-attribute-value="116" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_116" data-label="Choose a format" data-value="License"> <strong>License</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_117" name="attribute[241161]" value="117" required > <label data-product-attribute-value="117" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_117" data-label="Choose a format" data-value="Magazine"> <strong>Magazine</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_118" name="attribute[241161]" value="118" required > <label data-product-attribute-value="118" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_118" data-label="Choose a format" data-value="Mobi"> <strong>Mobi</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_119" name="attribute[241161]" value="119" required > <label data-product-attribute-value="119" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_119" data-label="Choose a format" data-value="Multimedia CDROM"> <strong>Multimedia CDROM</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_120" name="attribute[241161]" value="120" required > <label data-product-attribute-value="120" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_120" data-label="Choose a format" data-value="Multimedia Windows Media"> <strong>Multimedia Windows Media</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_121" name="attribute[241161]" value="121" required > <label data-product-attribute-value="121" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_121" data-label="Choose a format" data-value="Paperback Book"> <strong>Paperback Book</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_122" name="attribute[241161]" value="122" required > <label data-product-attribute-value="122" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_122" data-label="Choose a format" data-value="Powerpoint"> <strong>Powerpoint</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_123" name="attribute[241161]" value="123" required > <label data-product-attribute-value="123" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_123" data-label="Choose a format" data-value="Paperback/Softbound"> <strong>Paperback/Softbound</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_152" name="attribute[241161]" value="152" required > <label data-product-attribute-value="152" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_152" data-label="Choose a format" data-value="Paperback/Softbound (Color)"> <strong>Paperback/Softbound (Color)</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_153" name="attribute[241161]" value="153" required > <label data-product-attribute-value="153" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_153" data-label="Choose a format" data-value="Paperback/Softbound (B&W)"> <strong>Paperback/Softbound (B&W)</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_154" name="attribute[241161]" value="154" required > <label data-product-attribute-value="154" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_154" data-label="Choose a format" data-value="Registration Fee"> <strong>Registration Fee</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_124" name="attribute[241161]" value="124" required > <label data-product-attribute-value="124" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_124" data-label="Choose a format" data-value="Short Run"> <strong>Short Run</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_125" name="attribute[241161]" value="125" required > <label data-product-attribute-value="125" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_125" data-label="Choose a format" data-value="Subscription"> <strong>Subscription</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_126" name="attribute[241161]" value="126" required > <label data-product-attribute-value="126" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_126" data-label="Choose a format" data-value="Service"> <strong>Service</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_127" name="attribute[241161]" value="127" required > <label data-product-attribute-value="127" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_127" data-label="Choose a format" data-value="Video CDROM"> <strong>Video CDROM</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_128" name="attribute[241161]" value="128" required > <label data-product-attribute-value="128" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_128" data-label="Choose a format" data-value="Video DVD"> <strong>Video DVD</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_129" name="attribute[241161]" value="129" required > <label data-product-attribute-value="129" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_129" data-label="Choose a format" data-value="Video Flash"> <strong>Video Flash</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_130" name="attribute[241161]" value="130" required > <label data-product-attribute-value="130" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_130" data-label="Choose a format" data-value="Video VHS (NTSC)"> <strong>Video VHS (NTSC)</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_131" name="attribute[241161]" value="131" required > <label data-product-attribute-value="131" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_131" data-label="Choose a format" data-value="Video VHS (PAL)"> <strong>Video VHS (PAL)</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_132" name="attribute[241161]" value="132" required > <label data-product-attribute-value="132" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_132" data-label="Choose a format" data-value="Video Real Player"> <strong>Video Real Player</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_133" name="attribute[241161]" value="133" required > <label data-product-attribute-value="133" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_133" data-label="Choose a format" data-value="Microsoft Excel Spreadsheet"> <strong>Microsoft Excel Spreadsheet</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_134" name="attribute[241161]" value="134" required > <label data-product-attribute-value="134" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_134" data-label="Choose a format" data-value="XML"> <strong>XML</strong> </label> <input class="form-radio" type="radio" id="attribute_radio_241161_135" name="attribute[241161]" value="135" required > <label data-product-attribute-value="135" class="form-label form-label--radio form-label--format" for="attribute_radio_241161_135" data-label="Choose a format" data-value="Zip File"> <strong>Zip File</strong> </label> </div> <div class="form-field form-radio-box" data-product-attribute="set-radio" role="radiogroup" aria-labelledby="radio-group-label-241162"> <label class="form-label form-label--alternate form-label--inlineSmall" id="radio-group-label-241162"> <span class="prefix">Available </span>languages: <small> (*) </small> </label> <input class="form-radio" type="radio" id="attribute_radio_241162_138" name="attribute[241162]" value="138" required > <label data-product-attribute-value="138" class="form-label form-label--radio" for="attribute_radio_241162_138" data-label="Choose a language" data-value="English">English</label> <input class="form-radio" type="radio" id="attribute_radio_241162_139" name="attribute[241162]" value="139" required > <label data-product-attribute-value="139" class="form-label form-label--radio" for="attribute_radio_241162_139" data-label="Choose a language" data-value="Spanish">Spanish</label> <input class="form-radio" type="radio" id="attribute_radio_241162_143" name="attribute[241162]" value="143" required > <label data-product-attribute-value="143" class="form-label form-label--radio" for="attribute_radio_241162_143" data-label="Choose a language" data-value="Chinese">Chinese</label> <input class="form-radio" type="radio" id="attribute_radio_241162_147" name="attribute[241162]" value="147" required > <label data-product-attribute-value="147" class="form-label form-label--radio" for="attribute_radio_241162_147" data-label="Choose a language" data-value="Danish">Danish</label> <input class="form-radio" type="radio" id="attribute_radio_241162_146" name="attribute[241162]" value="146" required > <label data-product-attribute-value="146" class="form-label form-label--radio" for="attribute_radio_241162_146" data-label="Choose a language" data-value="French">French</label> <input class="form-radio" type="radio" id="attribute_radio_241162_144" name="attribute[241162]" value="144" required > <label data-product-attribute-value="144" class="form-label form-label--radio" for="attribute_radio_241162_144" data-label="Choose a language" data-value="German">German</label> <input class="form-radio" type="radio" id="attribute_radio_241162_141" name="attribute[241162]" value="141" required > <label data-product-attribute-value="141" class="form-label form-label--radio" for="attribute_radio_241162_141" data-label="Choose a language" data-value="Japanese">Japanese</label> <input class="form-radio" type="radio" id="attribute_radio_241162_140" name="attribute[241162]" value="140" required > <label data-product-attribute-value="140" class="form-label form-label--radio" 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Add copies before</span> <a class="quantity-link text-link-blue" data-custom-reveal-id="reveal-for-team" aria-label="sharing with your team.">sharing with your team.</a> </div> </div> <div class="form-action"> <input id="form-action-addToCart" data-wait-message="Adding to cart…" class="button button--red button--small" type="submit" value="Add to Cart" data-added-sku="" > </div> </div> </div> </form> </div> </div> <dl class="productView-info" style="display: none;"> <dt class="productView-info-name">Item: </dt> <dd class="productView-info-value">#<span data-product-sku>H00K4P</span></dd> <dt class="productView-info-name">Publication Date: </dt> <dd class="productView-info-value">November 26, 2013</dd> </dl> <div class="guide-info-dom"> </div> </section> <article class="productView-description productView-description-left productView-description-wrap" itemprop="description"> <h2 class="page-heading">Product Description</h2> <p class="productView-desc-attr productView-description-pubdate"> <span class="attr-name">Publication Date:</span> <span class="attr-value">November 26, 2013</span> </p> <div class="productView-description-detail"> <p>Help your team stay focused and engaged no matter how bad things get.</p> </div> <div class="productView-description-bottom"> <div class="productView-desc-attr"> <span class="attr-name">Product #: </span> <span class="attr-value" data-product-sku style="display: none;">H00K4P</span> </div> </div> <div class="productView-desc-attr productView-description-topics"> <span class="attr-name">Related Topics:</span> <span class="related-topic"> <a href="/search.php?search_query=Managing%20people&section=product" class="text-link-blue">Managing people</a><span class="relatedtopics-split">, </span></span> <span class="related-topic"> <a href="/search.php?search_query=Decision%20making%20and%20problem%20solving&section=product" class="text-link-blue">Decision making and problem solving</a><span 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Managing People on a Sinking Ship