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1j0fj1e">.css-1j0fj1e{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;gap:var(--chakra-space-2);text-align:left;width:100%;max-width:var(--chakra-sizes-full);}@media screen and (min-width: 48em){.css-1j0fj1e{max-width:var(--chakra-sizes-full);}}@media screen and (min-width: 62em){.css-1j0fj1e{max-width:80%;}}</style><div class="css-1j0fj1e"><style data-emotion="css 167w6id">.css-167w6id{font-size:32px;line-height:1.1;font-weight:700;font-family:var(--chakra-fonts-heading);color:var(--chakra-colors-textPrimaryOnDark);}@media screen and (min-width: 48em){.css-167w6id{font-size:48px;}}</style><h1 class="chakra-heading css-167w6id">Klachtenprocedure</h1></div></div></div><style data-emotion="css gg4spf">.css-gg4spf{width:var(--chakra-sizes-full);position:absolute;bottom:0px;left:0px;}@media screen and (min-width: 48em){.css-gg4spf{width:35%;left:auto;top:0px;right:0px;}}@media screen and (min-width: 62em){.css-gg4spf{width:45%;}}</style><div class="css-gg4spf"><style data-emotion="css 1v3cp4e">.css-1v3cp4e{width:var(--chakra-sizes-full);height:300px;object-fit:cover;}@media screen and (min-width: 48em){.css-1v3cp4e{height:var(--chakra-sizes-full);}}</style><img alt="" fetchpriority="high" width="1920" height="1920" decoding="async" data-nimg="1" class="css-1v3cp4e" style="color:transparent" src="https://media.prod.cc.bijnpo.nl/Margo22_B_73bbf7f6d5.jpg"/></div></div></div></section><style data-emotion="css lv0wc8">.css-lv0wc8{padding-top:0px;padding-bottom:0px;background:linear-gradient(var(--chakra-colors-brandBackground), var(--chakra-colors-brandBackground) 50%, #FFFFFF 50%, #FFFFFF 100%);color:currentColor;position:relative;}</style><section class="css-lv0wc8"><style data-emotion="css 1d012yx">.css-1d012yx{padding-top:var(--chakra-space-12);padding-bottom:var(--chakra-space-12);background-color:var(--chakra-colors-white);color:currentColor;position:relative;}@media 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19eqxj2">.css-19eqxj2{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;gap:var(--chakra-space-8);max-width:var(--chakra-sizes-full);-webkit-margin-start:auto;margin-inline-start:auto;-webkit-margin-end:auto;margin-inline-end:auto;width:var(--chakra-sizes-full);}@media screen and (min-width: 48em){.css-19eqxj2{max-width:var(--chakra-sizes-contentContainer);}}</style><div class="chakra-stack css-19eqxj2"><style data-emotion="css tz3cf0">.css-tz3cf0{width:var(--chakra-sizes-full);color:var(--chakra-colors-gray-800);}.css-tz3cf0 h1:not(:last-child),.css-tz3cf0 h2:not(:last-child){margin-bottom:1rem;}.css-tz3cf0 h3:not(:last-child),.css-tz3cf0 h4:not(:last-child),.css-tz3cf0 h5:not(:last-child),.css-tz3cf0 h6:not(:last-child){margin-bottom:.5rem;}.css-tz3cf0 p{-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;}.css-tz3cf0 p:not(:last-child){margin-bottom:2rem;}.css-tz3cf0 ul,.css-tz3cf0 ol{-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;}.css-tz3cf0 ul:not(:last-child),.css-tz3cf0 ol:not(:last-child){margin-bottom:1rem;}.css-tz3cf0 p+ol,.css-tz3cf0 p+ul{margin-top:-1rem;}.css-tz3cf0 img:not(.bodytext){width:100%!important;border-radius:var(--chakra-radii-base);height:100%!important;}.css-tz3cf0 img.bodytext{max-width:100%!important;aspect-ratio:auto;}.css-tz3cf0 figure{-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;font-size:var(--chakra-fontSizes-sm);color:var(--figure);}.css-tz3cf0 a{-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;display:inline;}.css-tz3cf0 iframe{aspect-ratio:16/9;border-radius:var(--chakra-radii-base);max-width:100%!important;height:100%!important;}</style><div style="--bodytext:var(--chakra-colors-gray-800);--figure:var(--chakra-colors-gray-400)" class="css-tz3cf0"><style data-emotion="css 1ki7nbe">.css-1ki7nbe{font-size:26px;line-height:1.3;font-weight:700;font-family:var(--chakra-fonts-heading);}@media screen and (min-width: 48em){.css-1ki7nbe{font-size:36px;}}</style><h2 class="chakra-text css-1ki7nbe" style="text-align:center">Bekijk de video over de klachtenprocedure<br/><br/></h2> <p><style data-emotion="css c1wjfv">.css-c1wjfv{display:block;position:relative;aspect-ratio:1.7777777777777777;}</style><span class="css-c1wjfv"><style data-emotion="css 17rpfod">.css-17rpfod{z-index:0;aspect-ratio:1.7777777777777777;position:absolute;width:1450px;max-width:var(--chakra-sizes-full);display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;}</style><span class="css-17rpfod"><style data-emotion="css 1hmss11 animation-17we5sd">.css-1hmss11{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;z-index:1;padding:var(--chakra-space-5);gap:var(--chakra-space-5);width:var(--chakra-sizes-full);opacity:0.8;-webkit-animation:animation-17we5sd infinite 1.5s linear;animation:animation-17we5sd infinite 1.5s linear;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;}@-webkit-keyframes animation-17we5sd{0%{opacity:.8;}50%{opacity:.3;}100%{opacity:.8;}}@keyframes animation-17we5sd{0%{opacity:.8;}50%{opacity:.3;}100%{opacity:.8;}}</style><span class="css-1hmss11"><style data-emotion="css tc9et5">.css-tc9et5{display:block;background:var(--chakra-colors-gray-200);border-radius:var(--chakra-radii-full);-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;width:48px;height:48px;}@media screen and (min-width: 433px){.css-tc9et5{width:96px;height:96px;}}</style><span class="css-tc9et5"></span></span><style data-emotion="css cohg8v">.css-cohg8v{display:block;position:absolute;top:0px;left:0px;background:var(--chakra-colors-gray-50);height:var(--chakra-sizes-full);width:var(--chakra-sizes-full);border-radius:20px;opacity:0.8;}</style><span class="css-cohg8v"></span></span></span></p></div></div></div></div></div></div></div></div></section><style data-emotion="css 1j5s6at">.css-1j5s6at{padding-top:0px;padding-bottom:0px;background:linear-gradient(#FFFFFF, #FFFFFF 50%, var(--chakra-colors-grayBackground) 50%, var(--chakra-colors-grayBackground) 100%);color:currentColor;position:relative;}</style><section class="css-1j5s6at"><style data-emotion="css 1px2n3v">.css-1px2n3v{padding-top:var(--chakra-space-4);padding-bottom:var(--chakra-space-4);background-color:var(--chakra-colors-white);color:currentColor;position:relative;}@media screen and (min-width: 48em){.css-1px2n3v{padding-top:var(--chakra-space-8);padding-bottom:var(--chakra-space-8);}}</style><div class="css-1px2n3v"><div class="chakra-container css-z0h3ab"><div class="css-1d3biy7"><div class="css-w4opv1"><div class="css-1frnr86"><style data-emotion="css q74neu">.css-q74neu{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex:1;-webkit-flex-grow:1;-ms-flex-positive:1;flex-grow:1;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;max-width:var(--chakra-sizes-full);margin-right:var(--chakra-space-8);}</style><div class="css-q74neu"><style data-emotion="css 1mpw9lp">.css-1mpw9lp{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;gap:var(--chakra-space-8);max-width:var(--chakra-sizes-full);width:var(--chakra-sizes-full);}@media screen and (min-width: 48em){.css-1mpw9lp{max-width:var(--chakra-sizes-contentContainer);}}</style><div class="chakra-stack css-1mpw9lp"><div style="--bodytext:var(--chakra-colors-gray-800);--figure:var(--chakra-colors-gray-400)" class="css-tz3cf0"><p>Als u vindt dat een programma of redactie van een van de publieke omroepen niet volgens de <strong>Code Journalistiek Handelen</strong> van de publieke omroep heeft gehandeld, kunt u het volgende doen: u stuurt uw klacht aan de betrokken omroep of programmaredactie. Kijk voor de beste manier hiervoor op de site van de omroep die het programma of de website heeft gemaakt. De contactgegevens vindt u op de pagina <strong>Contact omroepen</strong>. Een omroep heeft zes weken de tijd om te reageren.</p></div></div></div><style data-emotion="css 1ltoaaw">.css-1ltoaaw{height:auto;width:var(--chakra-sizes-full);}@media screen and (min-width: 62em){.css-1ltoaaw{width:30%;}}</style><div class="css-1ltoaaw"><style data-emotion="css 19nsf5g">.css-19nsf5g{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;margin-top:var(--chakra-space-7);border-radius:var(--chakra-radii-base);background:var(--chakra-colors-gray-100);width:var(--chakra-sizes-full);-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;padding-top:var(--chakra-space-7);padding-bottom:var(--chakra-space-7);-webkit-padding-start:var(--chakra-space-5);padding-inline-start:var(--chakra-space-5);-webkit-padding-end:var(--chakra-space-5);padding-inline-end:var(--chakra-space-5);}@media screen and (min-width: 62em){.css-19nsf5g{margin-top:0px;}}</style><div class="css-19nsf5g"><style data-emotion="css 1ue7983">.css-1ue7983{font-size:18px;line-height:1.5;font-weight:700;font-family:var(--chakra-fonts-heading);color:var(--chakra-colors-textPrimaryOnLight);margin-bottom:6px;-webkit-padding-start:var(--chakra-space-4);padding-inline-start:var(--chakra-space-4);-webkit-padding-end:var(--chakra-space-4);padding-inline-end:var(--chakra-space-4);padding-top:var(--chakra-space-1);padding-bottom:var(--chakra-space-1);}@media screen and (min-width: 48em){.css-1ue7983{font-size:18px;}}</style><h5 class="chakra-text css-1ue7983">Relevante links</h5><style data-emotion="css 1t0cwnf">.css-1t0cwnf{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;gap:8px;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:var(--chakra-colors-textPrimaryOnLight);width:var(--chakra-sizes-full);padding-top:var(--chakra-space-3-5);padding-bottom:var(--chakra-space-3-5);-webkit-padding-start:var(--chakra-space-4);padding-inline-start:var(--chakra-space-4);-webkit-padding-end:var(--chakra-space-4);padding-inline-end:var(--chakra-space-4);}.css-1t0cwnf:focus-visible,.css-1t0cwnf[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-1t0cwnf:hover,.css-1t0cwnf[data-hover]{border-radius:6px;background:var(--chakra-colors-gray-200);color:var(--chakra-colors-gray-800);}</style><a target="_blank" class="chakra-link css-1t0cwnf" role="group" href="https://omroepombudsman.nl/code-journalistiek-handelen">Code Journalistiek Handelen<style data-emotion="css 6kzy7">.css-6kzy7{margin-left:auto;-webkit-transition:100ms -webkit-transform ease-in-out;transition:100ms transform ease-in-out;}[role=group]:hover .css-6kzy7,[role=group][data-hover] .css-6kzy7,[data-group]:hover .css-6kzy7,[data-group][data-hover] .css-6kzy7,.group:hover .css-6kzy7,.group[data-hover] .css-6kzy7{-webkit-transform:translateX(4px);-moz-transform:translateX(4px);-ms-transform:translateX(4px);transform:translateX(4px);}</style><style data-emotion="css 191pxsm">.css-191pxsm{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;width:20px;height:20px;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;margin-left:auto;-webkit-transition:100ms -webkit-transform ease-in-out;transition:100ms transform ease-in-out;}.css-191pxsm svg{width:100%;height:100%;stroke:currentcolor;fill:currentcolor;stroke-width:0;}.css-191pxsm svg path{stroke:currentcolor;fill:currentcolor;}[role=group]:hover .css-191pxsm,[role=group][data-hover] .css-191pxsm,[data-group]:hover .css-191pxsm,[data-group][data-hover] .css-191pxsm,.group:hover .css-191pxsm,.group[data-hover] .css-191pxsm{-webkit-transform:translateX(4px);-moz-transform:translateX(4px);-ms-transform:translateX(4px);transform:translateX(4px);}</style><div class="css-191pxsm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><path fill="#000" fill-rule="evenodd" d="M13.293 18.707a1 1 0 0 1 0-1.414L18.586 12l-5.293-5.293a1 1 0 0 1 1.414-1.414l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414 0" clip-rule="evenodd"></path><path fill="#000" fill-rule="evenodd" d="M3 12a1 1 0 0 1 1-1h16a1 1 0 1 1 0 2H4a1 1 0 0 1-1-1" clip-rule="evenodd"></path></svg></div></a><a target="_blank" class="chakra-link css-1t0cwnf" role="group" href="https://npo.nl/overnpo/contact-omroepen">Contact omroepen<div class="css-191pxsm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><path fill="#000" fill-rule="evenodd" d="M13.293 18.707a1 1 0 0 1 0-1.414L18.586 12l-5.293-5.293a1 1 0 0 1 1.414-1.414l6 6a1 1 0 0 1 0 1.414l-6 6a1 1 0 0 1-1.414 0" clip-rule="evenodd"></path><path fill="#000" fill-rule="evenodd" d="M3 12a1 1 0 0 1 1-1h16a1 1 0 1 1 0 2H4a1 1 0 0 1-1-1" clip-rule="evenodd"></path></svg></div></a></div></div></div></div></div></div></div></section><style data-emotion="css 1k6w5xh">.css-1k6w5xh{padding-top:0px;padding-bottom:0px;background:linear-gradient(#FFFFFF, #FFFFFF 50%, var(--chakra-colors-brandBackground) 50%, var(--chakra-colors-brandBackground) 100%);color:currentColor;position:relative;}</style><section class="css-1k6w5xh"><style data-emotion="css 13on6og">.css-13on6og{padding-top:var(--chakra-space-4);padding-bottom:var(--chakra-space-8);background-color:var(--chakra-colors-grayBackground);color:currentColor;position:relative;}@media screen and (min-width: 48em){.css-13on6og{padding-top:var(--chakra-space-8);padding-bottom:var(--chakra-space-12);}}</style><div class="css-13on6og"><div class="chakra-container css-z0h3ab"><div class="css-1d3biy7"><div class="css-w4opv1"><div class="css-1frnr86"><div class="css-110mb4r"><div class="chakra-stack css-1mpw9lp"><div style="--bodytext:var(--chakra-colors-gray-800);--figure:var(--chakra-colors-gray-400)" class="css-tz3cf0"><style data-emotion="css j0ighg">.css-j0ighg{font-size:20px;line-height:1.5;font-weight:700;font-family:var(--chakra-fonts-heading);}@media screen and (min-width: 48em){.css-j0ighg{font-size:20px;}}</style><h4 class="chakra-text css-j0ighg">Niet tevreden? Laat het ons weten.</h4> <p>Bent u niet tevreden over de manier waarop de betreffende omroep met uw vraag of klacht is omgegaan, of met het antwoord dat u hebt gekregen? Vul dan het contactformulier in (zie hieronder). Om u goed te kunnen antwoorden zullen wij eerst contact zoeken met de redactie van het desbetreffende programma of de omroep.聽</p> <h4 class="chakra-text css-j0ighg">Er is een aantal regels:</h4> <style data-emotion="css 8fhbr2">.css-8fhbr2{list-style-type:initial;-webkit-margin-start:1em;margin-inline-start:1em;}.css-8fhbr2>*:not(style)~*:not(style){margin-top:var(--chakra-space-1);}.css-8fhbr2 li::marker{color:var(--chakra-colors-primaryMain);font-weight:500;}.css-8fhbr2 li{padding-left:16px;}</style><ul role="list" class="css-8fhbr2"><style data-emotion="css fl61qp">.css-fl61qp{margin-left:var(--chakra-space-8);}</style><li class="css-fl61qp">Uw vraag of klacht moet gaan over een journalistieke uiting (in een programma of artikel op radio, televisie of internet) van een van de publieke omroepen.</li><li class="css-fl61qp">Zorg ervoor dat uw vraag of klacht van een motivatie is voorzien en vermeld uw naam. Anonieme berichten worden niet in behandeling genomen. Dreigementen en scheldpartijen ook niet.</li><li class="css-fl61qp">Als u al contact heeft gehad met een programma of omroep maar met het antwoord niet tevreden bent, stuur dan uw correspondentie met het programma of de omroep mee.聽</li><li class="css-fl61qp">U krijgt altijd een ontvangstbevestiging van de Ombudsman. Niet alle vragen of klachten komen voor behandeling in aanmerking. Uw klacht wordt altijd eerst doorgestuurd naar de Omroep waar u over klaagt. Daarbij worden minimale persoonsgegevens (naam en emailadres) doorgestuurd, zodat zij eerst zelf kunnen proberen er met u uit te komen. Mocht dat niet lukken dan kunt u zich opnieuw melden bij de Ombudsman. Als uw vraag of klacht vervolgens door de Ombudsman wordt behandeld, dan krijgt u hiervan bericht.</li><li class="css-fl61qp">Er is een termijn waarbinnen uw klacht bij de Ombudsman binnen moet zijn. En er zijn behandeltermijnen waaraan de omroep waarover geklaagd wordt 茅n de ombudsman zich moeten houden. Deze vindt u in de <style data-emotion="css oegfke">.css-oegfke{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:var(--chakra-colors-link-light-default);display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;gap:8px;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}.css-oegfke:hover,.css-oegfke[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;color:var(--chakra-colors-link-light-hover);}.css-oegfke:focus-visible,.css-oegfke[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}</style><a target="_blank" rel="noreferrer" class="chakra-link css-oegfke" href="https://omroepombudsman.nl/klachtenprocedure/extra-toelichting">uitgebreide procedure</a>. Een omroep heeft zes weken de tijd om te reageren. Als een onderzoek langer duurt dan de maximumtermijn, laat de ombudsman u dat weten.</li><li class="css-fl61qp">Uitspraken van de Ombudsman kunnen worden gepubliceerd op de website. U krijgt dat ook te horen.</li></ul> <p><a target="_blank" rel="noreferrer" class="chakra-link css-oegfke" href="https://omroepombudsman.nl/klachtenprocedure/extra-toelichting">Naar de Procedure extra toelichting</a>.</p></div></div></div></div></div></div></div></div></section><style data-emotion="css 13nyfaz">.css-13nyfaz{padding-top:0px;padding-bottom:0px;background:linear-gradient(var(--chakra-colors-grayBackground), var(--chakra-colors-grayBackground) 50%, var(--chakra-colors-grayBackground) 50%, var(--chakra-colors-grayBackground) 100%);color:var(--chakra-colors-gray-50);position:relative;}</style><section class="css-13nyfaz"><div class="css-1pcd3p2"><div class="chakra-container css-7fihai"><style data-emotion="css 1ld6xan">.css-1ld6xan{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;-webkit-margin-start:auto;margin-inline-start:auto;-webkit-margin-end:auto;margin-inline-end:auto;gap:var(--chakra-space-10);margin-bottom:0px;}@media screen and (min-width: 62em){.css-1ld6xan{gap:var(--chakra-space-20);margin-bottom:0px;}}</style><div class="css-1ld6xan"><style data-emotion="css bxi8u">.css-bxi8u{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;gap:var(--chakra-space-4);width:var(--chakra-sizes-full);max-width:100%;text-align:center;}@media screen and (min-width: 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ol{-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;}.css-1dcky6p ul:not(:last-child),.css-1dcky6p ol:not(:last-child){margin-bottom:1rem;}.css-1dcky6p p+ol,.css-1dcky6p p+ul{margin-top:-1rem;}.css-1dcky6p img:not(.bodytext){width:100%!important;border-radius:var(--chakra-radii-base);height:100%!important;}.css-1dcky6p img.bodytext{max-width:100%!important;aspect-ratio:auto;}.css-1dcky6p figure{-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;font-size:var(--chakra-fontSizes-sm);color:var(--figure);}.css-1dcky6p a{-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;display:inline;}.css-1dcky6p iframe{aspect-ratio:16/9;border-radius:var(--chakra-radii-base);max-width:100%!important;height:100%!important;}</style><div style="--bodytext:var(--chakra-colors-textSecondaryOnDark);--figure:var(--chakra-colors-textTertiaryOnDark)" class="css-1dcky6p"><p>Klik op de knop.</p></div><style data-emotion="css 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1pn0i4q">.css-1pn0i4q{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-appearance:none;-moz-appearance:none;-ms-appearance:none;appearance:none;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;position:relative;white-space:break-spaces;vertical-align:middle;outline:2px solid transparent;outline-offset:2px;line-height:1.2;border-radius:var(--chakra-radii-base);font-weight:700;transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-normal);word-break:break-word;height:auto;min-width:var(--chakra-sizes-10);font-size:var(--chakra-fontSizes-md);-webkit-padding-start:var(--chakra-space-6);padding-inline-start:var(--chakra-space-6);-webkit-padding-end:var(--chakra-space-6);padding-inline-end:var(--chakra-space-6);min-height:48px;padding-top:var(--chakra-space-2);padding-bottom:var(--chakra-space-2);background:#0B1C36;color:var(--chakra-colors-textPrimaryOnDark);font-family:'__scandia_7a9d9b','__scandia_Fallback_7a9d9b';background-color:dark;width:100%;}.css-1pn0i4q:focus-visible,.css-1pn0i4q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-1pn0i4q:disabled,.css-1pn0i4q[disabled],.css-1pn0i4q[aria-disabled=true],.css-1pn0i4q[data-disabled]{opacity:0.4;cursor:not-allowed;box-shadow:var(--chakra-shadows-none);}.css-1pn0i4q:hover,.css-1pn0i4q[data-hover]{background:#050d19;-webkit-text-decoration:underline;text-decoration:underline;}.css-1pn0i4q:hover:disabled,.css-1pn0i4q[data-hover]:disabled,.css-1pn0i4q:hover[disabled],.css-1pn0i4q[data-hover][disabled],.css-1pn0i4q:hover[aria-disabled=true],.css-1pn0i4q[data-hover][aria-disabled=true],.css-1pn0i4q:hover[data-disabled],.css-1pn0i4q[data-hover][data-disabled]{background:var(--chakra-colors-primary-500);}.css-1pn0i4q:active,.css-1pn0i4q[data-active]{background:#081324;}@media screen and (min-width: 30em){.css-1pn0i4q{width:auto;}}</style><a class="chakra-button css-1pn0i4q" href="https://omroepombudsman.nl/klachtenprocedure/klachtenformulier">Naar het formulier</a></div></div></div></div></div></section><style data-emotion="css s9cxmo">.css-s9cxmo{padding-top:0px;padding-bottom:0px;background:linear-gradient(var(--chakra-colors-brandBackground), var(--chakra-colors-brandBackground) 50%, transparent 50%, transparent 100%);color:currentColor;position:relative;}</style><section class="css-s9cxmo"><style data-emotion="css 1xjjzho">.css-1xjjzho{padding-top:var(--chakra-space-4);padding-bottom:var(--chakra-space-4);background-color:var(--chakra-colors-grayBackground);color:currentColor;position:relative;}@media screen and (min-width: 48em){.css-1xjjzho{padding-top:var(--chakra-space-8);padding-bottom:var(--chakra-space-8);}}</style><div class="css-1xjjzho"><div class="chakra-container css-z0h3ab"><div class="css-1d3biy7"><div class="css-w4opv1"><div class="css-1frnr86"><div class="css-110mb4r"><div class="chakra-stack css-1mpw9lp"><div style="--bodytext:var(--chakra-colors-gray-800);--figure:var(--chakra-colors-gray-400)" class="css-tz3cf0"><style data-emotion="css 11cn9xk">.css-11cn9xk{font-size:16px;line-height:1.5;font-weight:700;font-family:var(--chakra-fonts-heading);}@media screen and (min-width: 48em){.css-11cn9xk{font-size:16px;}}</style><h6 class="chakra-text css-11cn9xk">For English version<strong> <a target="_blank" rel="noreferrer" class="chakra-link css-oegfke" href="https://omroepombudsman.nl/procedure-english">Click here</a></strong></h6></div></div></div></div></div></div></div></div></section></main><style data-emotion="css 1spra02">.css-1spra02{position:relative;padding-bottom:var(--chakra-space-6);background-image:linear-gradient(180deg, var(--chakra-colors-brandBackground) 0%, var(--chakra-colors-brandBackground) 100%);margin-top:auto;}</style><footer class="css-1spra02"><style data-emotion="css 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>:not([class*="icon"])::after,.css-12i4eoo[data-hover] >:not([class*="icon"])::after{-webkit-transform:scaleX(1);-moz-transform:scaleX(1);-ms-transform:scaleX(1);transform:scaleX(1);}.css-12i4eoo:hover >[class*="icon"],.css-12i4eoo[data-hover] >[class*="icon"]{color:var(--chakra-colors-primaryMain);}.css-12i4eoo >:not([class*="icon"]){position:relative;}.css-12i4eoo >:not([class*="icon"])::after{content:'';position:absolute;bottom:-4px;left:0px;height:2px;background-color:var(--chakra-colors-primaryMain);width:100%;-webkit-transition:-webkit-transform 175ms;transition:transform 175ms;-webkit-transform:scaleX(0);-moz-transform:scaleX(0);-ms-transform:scaleX(0);transform:scaleX(0);transform-origin:left center;border-radius:var(--chakra-radii-full);}.css-12i4eoo:active,.css-12i4eoo[data-active]{color:var(--chakra-colors-textPrimaryOnLight);}</style><a class="chakra-button css-12i4eoo" href="https://www.avrotros.nl/site/contact/"><span>AVROTROS</span></a></div><div class="css-i6bazn"><a 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type="application/json">{"props":{"pageProps":{"id":"954","idKey":"klachtenprocedure-954","publicationState":"LIVE","subsite":{"domainUrl":"https://omroepombudsman.nl","identifier":"omroepombudsman","npoTag":{"brand":"Omroepombudsman.nl","brand_id":634504},"ccmConfig":{"site":"omroepombudsman.nl","domain":"https://ccm.npo.nl"},"isLive":true,"hasLogin":false,"gtmId":""},"page":{"__typename":"Page","platform":{"id":"10","title":"Omroepombudsman","domain":"https://omroepombudsman.nl"},"collectionType":null,"pageType":{"__typename":"PageTypeEntityResponse","data":null},"seo":null,"modules":[{"__typename":"ComponentModulesHeaderDetail","id":"227","title":"Klachtenprocedure","description":null,"buttons":[],"image":{"__typename":"UploadFileEntityResponse","data":{"__typename":"UploadFileEntity","attributes":{"__typename":"UploadFile","url":"https://media.prod.cc.bijnpo.nl/Margo22_B_73bbf7f6d5.jpg","name":"Margo22B.jpg","alternativeText":null,"caption":null,"formats":{"small":{"ext":".jpg","url":"https://media.prod.cc.bijnpo.nl/small_Margo22_B_73bbf7f6d5.jpg","hash":"small_Margo22_B_73bbf7f6d5","mime":"image/jpeg","name":"small_Margo22B.jpg","path":null,"size":11.77,"width":500,"height":353},"medium":{"ext":".jpg","url":"https://media.prod.cc.bijnpo.nl/medium_Margo22_B_73bbf7f6d5.jpg","hash":"medium_Margo22_B_73bbf7f6d5","mime":"image/jpeg","name":"medium_Margo22B.jpg","path":null,"size":19.3,"width":750,"height":530},"thumbnail":{"ext":".jpg","url":"https://media.prod.cc.bijnpo.nl/thumbnail_Margo22_B_73bbf7f6d5.jpg","hash":"thumbnail_Margo22_B_73bbf7f6d5","mime":"image/jpeg","name":"thumbnail_Margo22B.jpg","path":null,"size":4.69,"width":245,"height":173}},"width":842,"height":595,"mime":"image/jpeg","ext":".jpg","hash":"Margo22_B_73bbf7f6d5","size":21.85}}},"defaultModuleOptions":{"__typename":"ComponentInternalDefaultModuleOptions","backgroundColor":"brand","spacing":{"padding":"md","paddingTop":"md","paddingBottom":"md","useCustomPadding":false}},"index":0},{"__typename":"ComponentModulesBodytext","id":"731","content":"\u003ch1 style=\"text-align: center;\"\u003eBekijk de video over de klachtenprocedure\u003cbr\u003e\u003cbr\u003e\u003c/h1\u003e\n\u003cp\u003e\u003cvideo style=\"width: 1450px; height: 725px;\" controls=\"controls\" width=\"1450\" height=\"725\" data-poms-prid=\"WO_NPO_20069817\" data-poms-url=\"\" data-poms-caption=\"\" data-poms-autoplay=\"false\"\u003e\u003cspan id=\"mce_marker\" data-mce-type=\"bookmark\"\u003e\u003c/span\u003e\u003c/video\u003e\u003c/p\u003e","sidebar":null,"centerContainer":true,"fullscreen":false,"hideDefaultSidebarItems":null,"_isPrivate":null,"defaultModuleOptions":{"__typename":"ComponentInternalDefaultModuleOptions","backgroundColor":"white","spacing":{"padding":"md","paddingTop":"md","paddingBottom":"md","useCustomPadding":false}},"index":1},{"__typename":"ComponentModulesBodytext","id":"707","content":"\u003cp\u003eAls u vindt dat een programma of redactie van een van de publieke omroepen niet volgens de \u003cstrong\u003eCode Journalistiek Handelen\u003c/strong\u003e van de publieke omroep heeft gehandeld, kunt u het volgende doen: u stuurt uw klacht aan de betrokken omroep of programmaredactie. Kijk voor de beste manier hiervoor op de site van de omroep die het programma of de website heeft gemaakt. De contactgegevens vindt u op de pagina \u003cstrong\u003eContact omroepen\u003c/strong\u003e. Een omroep heeft zes weken de tijd om te reageren.\u003c/p\u003e","sidebar":{"__typename":"ComponentInternalSidebar","variant":"link","title":"Relevante links","sidebarItems":[{"__typename":"ComponentInternalSidebarItem","title":"Code Journalistiek Handelen","link":{"id":null,"url":"https://omroepombudsman.nl/code-journalistiek-handelen","text":"","type":"internal","domain":"https://omroepombudsman.nl","urlAddition":"","sourceFieldName":"modules.2.sidebar.sidebarItems.0.link","sourceContentTypeId":954,"targetContentTypeId":4467,"sourceContentTypeUid":"api::page.page","targetContentTypeUid":"api::page.page"},"openInNewTab":true,"themeImage":{"__typename":"UploadFileEntityResponse","data":null}},{"__typename":"ComponentInternalSidebarItem","title":"Contact omroepen","link":{"id":null,"url":"https://npo.nl/overnpo/contact-omroepen","text":"","type":"external","domain":"","urlAddition":"","sourceFieldName":"modules.2.sidebar.sidebarItems.1.link","sourceContentTypeId":954,"targetContentTypeId":null,"sourceContentTypeUid":"api::page.page","targetContentTypeUid":""},"openInNewTab":true,"themeImage":{"__typename":"UploadFileEntityResponse","data":null}}]},"centerContainer":false,"fullscreen":false,"hideDefaultSidebarItems":null,"_isPrivate":null,"defaultModuleOptions":{"__typename":"ComponentInternalDefaultModuleOptions","backgroundColor":"white","spacing":{"padding":"md","paddingTop":"xs","paddingBottom":"xs","useCustomPadding":true}},"index":2},{"__typename":"ComponentModulesBodytext","id":"708","content":"\u003ch3\u003eNiet tevreden? Laat het ons weten.\u003c/h3\u003e\n\u003cp\u003eBent u niet tevreden over de manier waarop de betreffende omroep met uw vraag of klacht is omgegaan, of met het antwoord dat u hebt gekregen? Vul dan het contactformulier in (zie hieronder). Om u goed te kunnen antwoorden zullen wij eerst contact zoeken met de redactie van het desbetreffende programma of de omroep.\u0026nbsp;\u003c/p\u003e\n\u003ch3\u003eEr is een aantal regels:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUw vraag of klacht moet gaan over een journalistieke uiting (in een programma of artikel op radio, televisie of internet) van een van de publieke omroepen.\u003c/li\u003e\n\u003cli\u003eZorg ervoor dat uw vraag of klacht van een motivatie is voorzien en vermeld uw naam. Anonieme berichten worden niet in behandeling genomen. Dreigementen en scheldpartijen ook niet.\u003c/li\u003e\n\u003cli\u003eAls u al contact heeft gehad met een programma of omroep maar met het antwoord niet tevreden bent, stuur dan uw correspondentie met het programma of de omroep mee.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eU krijgt altijd een ontvangstbevestiging van de Ombudsman. Niet alle vragen of klachten komen voor behandeling in aanmerking. Uw klacht wordt altijd eerst doorgestuurd naar de Omroep waar u over klaagt. Daarbij worden minimale persoonsgegevens (naam en emailadres) doorgestuurd, zodat zij eerst zelf kunnen proberen er met u uit te komen. Mocht dat niet lukken dan kunt u zich opnieuw melden bij de Ombudsman. Als uw vraag of klacht vervolgens door de Ombudsman wordt behandeld, dan krijgt u hiervan bericht.\u003c/li\u003e\n\u003cli\u003eEr is een termijn waarbinnen uw klacht bij de Ombudsman binnen moet zijn. En er zijn behandeltermijnen waaraan de omroep waarover geklaagd wordt \u0026eacute;n de ombudsman zich moeten houden. Deze vindt u in de \u003ca href=\"https://omroepombudsman.nl/klachtenprocedure/extra-toelichting\"\u003euitgebreide procedure\u003c/a\u003e. Een omroep heeft zes weken de tijd om te reageren. Als een onderzoek langer duurt dan de maximumtermijn, laat de ombudsman u dat weten.\u003c/li\u003e\n\u003cli\u003eUitspraken van de Ombudsman kunnen worden gepubliceerd op de website. U krijgt dat ook te horen.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003ca href=\"https://omroepombudsman.nl/klachtenprocedure/extra-toelichting\"\u003eNaar de Procedure extra toelichting\u003c/a\u003e.\u003c/p\u003e","sidebar":null,"centerContainer":false,"fullscreen":false,"hideDefaultSidebarItems":null,"_isPrivate":null,"defaultModuleOptions":{"__typename":"ComponentInternalDefaultModuleOptions","backgroundColor":"grey","spacing":{"padding":"md","paddingTop":"xs","paddingBottom":"sm","useCustomPadding":true}},"index":3},{"__typename":"ComponentModulesCta","id":"152","title":"Contactformulier","enablePopup":false,"description":"\u003cp\u003eKlik op de knop.\u003c/p\u003e","buttons":[{"__typename":"ComponentInternalButton","title":"Naar het 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