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Returns Portal - Cisco

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src="/c/en/us/support/returns/returns-portal/jcr:content/Grid/category_atl/layout-category-atl/blade_512543501/bladeContents/tile.img.png/1606780203205.png" title="Request_RAM" alt="Request_RAM" > <noscript class="dmimg-ns"><img src="/c/en/us/support/returns/returns-portal/_jcr_content/Grid/category_atl/layout-category-atl/blade_512543501/bladeContents/tile.img.png/1606780203205.png" title="Request_RAM" alt="Request_RAM"></noscript> </div> </a> </div> <div class="cnt ct"> <div class="rte-txt"> <h3> <a href="#request-return" data-config-metrics-item="Step 1"> Step 1 </a> </h3> <p>Request Return</p> </div> </div> </div> </div> <div class="col quarter"> <div class="dm0 dmc-tl icon" data-config-metrics-group="Tile" data-config-metrics-title="Step 2" data-version="DM:components/tile/tile:V3.0.3"> <div class="med ct"> <a class="img-link" href="#arrange-pick-up" data-config-metrics-item="image"> <div class="dm-img" 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src="/c/en/us/support/returns/returns-portal/jcr:content/Grid/category_atl/layout-category-atl/blade_512543501/bladeContents3/tile.img.png/1606780235804.png" title="Track_it" alt="Track_it" > <noscript class="dmimg-ns"><img src="/c/en/us/support/returns/returns-portal/_jcr_content/Grid/category_atl/layout-category-atl/blade_512543501/bladeContents3/tile.img.png/1606780235804.png" title="Track_it" alt="Track_it"></noscript> </div> </a> </div> <div class="cnt ct"> <div class="rte-txt"> <h3> <a href="#track-status" data-config-metrics-item="Step 4"> Step 4 </a> </h3> <p>Track Status</p> </div> </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div> <script src="/etc/designs/cdc/dmr/libs/nmsp.min.js"></script> <script src="/etc/designs/cdc/dmr/libs/log.min.js"></script> <script src="/etc/designs/cdc/dmr/libs/metrics.min.js"></script> <!-- DM:components/html/htmlblob:V1.2.6 --> <!-- For hyperlink text in Lightbox in Teaser in Dark Theme blade --> <style> #lightbox.lightbox .lightbox-container a { color: #007493; } #lightbox.lightbox .lightbox-container a:hover { color: #005073; } </style> <!-- DM:components/blade/blade:V2.2.0 --> <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thmd-0 pal-2" data-stickynav-title="Request Return" data-deeplink-name="request-return" id="request-return" data-config-metrics-group="Blade" data-config-metrics-title="Step 1: Request Return"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header sub-header" > <h2>Step 1: Request Return</h2> <p class="pri-3">Select the option that best fits your current situation to obtain an RMA</p> </div> <div class="blade-description" > <p style="text-align: center;">To return an item, you must obtain a Return Material Authorization (RMA) from options below.  Otherwise, select the appropriate step for where you are in the process.</p> </div> </div> </div> </div> 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</div> </div> </div> <div class="row full "> <div class="col full"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/spotlight/clientLib-v2.min.css" type="text/css"> <div class="dm0 dm-cmcl dmc-sl var-3 c-top graphic-C no-border " data-config-metrics-group="Spotlight" data-config-metrics-title="Step 2: Arrange Pick-Up" data-version="DM:components/spotlight/spotlight:V2.5.0"> <div class="med"> <div class="dm-img" src="/c/en/us/support/returns/returns-portal/jcr:content/Grid/category_atl/layout-category-atl/blade_1579317126/bladeContents/spotlight.img.jpg/1606780314542.jpg" title="AU85933" alt="AU85933" > <noscript class="dmimg-ns"><img src="/c/en/us/support/returns/returns-portal/_jcr_content/Grid/category_atl/layout-category-atl/blade_1579317126/bladeContents/spotlight.img.jpg/1606780314542.jpg" title="AU85933" alt="AU85933"></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <p>To print your shipping label and to schedule a date for a carrier to come pick-up the equipment, please select from the options below.&nbsp; You may also work with your own carrier to a schedule a pick-up.</p> <p>Please note that RMA with Credit and Try and Buy return types must be returned at the customer's expense.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> </div> <ul class="ctas"><li><a class="cta text" href="/c/en/us/support/returns/rma.html?wf=ArrangeShipping" data-config-metrics-item="/content/en/us/support/returns/rma-spa.html?wf=ArrangeShipping"><span id="schedule-pick-up">Arrange Pick-Up</span></a></li><li><a class="cta text" href="/c/en/us/support/returns/rma.html?wf=PrintLabel" data-config-metrics-item="&lt;span id=&quot;shipment-label&quot;&gt;Print Returns Shipping Label&lt;/span&gt;"><span id="shipment-label">Print Returns Shipping Label</span></a></li></ul> </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div> <!-- DM:components/blade/blade:V2.2.0 --> <div class="dm0 dmc-bld compact header-center description-center cta-right nopd-thm thml-1" data-stickynav-title="Pack Shipment" data-deeplink-name="pack-shipment" id="pack-shipment" data-config-metrics-group="Blade" data-config-metrics-title="Step 3: Pack Shipment"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Step 3: Pack Shipment</h2> </div> </div> </div> </div> <div class="row full "> <div class="col full"> <div class="dm0 dm-cmcl dmc-sl var-3 c-middle graphic-C no-border " data-config-metrics-group="Spotlight" data-config-metrics-title="Step 3: Pack Shipment" data-version="DM:components/spotlight/spotlight:V2.5.0"> <div class="med"> <div class="dm-img" src="/c/en/us/support/returns/returns-portal/jcr:content/Grid/category_atl/layout-category-atl/blade_334820199/bladeContents/spotlight.img.jpg/1606780336256.jpg" title="smallbusiness_look1" alt="smallbusiness_look1" > <noscript class="dmimg-ns"><img src="/c/en/us/support/returns/returns-portal/_jcr_content/Grid/category_atl/layout-category-atl/blade_334820199/bladeContents/spotlight.img.jpg/1606780336256.jpg" title="smallbusiness_look1" alt="smallbusiness_look1"></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <p>Please include the following with each box you return:</p> <p>◦    A shipping label with both the origin and shipping addresses <br /> </p> <p>◦    RMA number </p> <p>◦    Country of origin </p> </div> <ul class="ctas"><li><a class="cta text" href="/c/en/us/support/returns/pack-shipment.html" data-config-metrics-item="&lt;span id=&quot;packaging-requirements&quot;&gt;Packaging Requirements&lt;/span&gt;"><span id="packaging-requirements">Packaging Requirements</span></a></li></ul> </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div> <!-- DM:components/blade/blade:V2.2.0 --> <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thml-0" data-stickynav-title="Track Status" data-deeplink-name="track-status" id="track-status" data-config-metrics-group="Blade" data-config-metrics-title="Step 4: Track Status"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Step 4: Track Status</h2> </div> </div> </div> </div> <div class="row halves "> <div class="col half"> <div class="dm0 dmc-tl" data-config-metrics-group="Tile" data-config-metrics-title="Track RMA Status" data-version="DM:components/tile/tile:V3.0.3"> <div class="med"> <div class="dm-img" src="/c/en/us/support/returns/returns-portal/jcr:content/Grid/category_atl/layout-category-atl/blade_1607744101/bladeContents/tile.img.png/1606780383882.png" title="AQ70193" alt="AQ70193" > <noscript class="dmimg-ns"><img src="/c/en/us/support/returns/returns-portal/_jcr_content/Grid/category_atl/layout-category-atl/blade_1607744101/bladeContents/tile.img.png/1606780383882.png" title="AQ70193" alt="AQ70193"></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <h3> Track RMA Status </h3> <p>To track the status of an RMA that is open, closed, or cancelled.</p> </div> <ul class="ctas"><li><a class="cta text" href="/c/en/us/support/returns/rma.html?wf=TrackRMA" data-config-metrics-item="Track RMA Status">Track RMA Status</a></li></ul> </div> </div> </div> <div class="col half"> <div class="dm0 dmc-tl" data-config-metrics-group="Tile" data-config-metrics-title="Track Shipment" data-version="DM:components/tile/tile:V3.0.3"> <div class="med"> <div class="dm-img" src="/c/en/us/support/returns/returns-portal/jcr:content/Grid/category_atl/layout-category-atl/blade_1607744101/bladeContents1/tile.img.jpg/1606780367051.jpg" title="sustainable-packaging-600x338" alt="sustainable-packaging-600x338" > <noscript class="dmimg-ns"><img src="/c/en/us/support/returns/returns-portal/_jcr_content/Grid/category_atl/layout-category-atl/blade_1607744101/bladeContents1/tile.img.jpg/1606780367051.jpg" title="sustainable-packaging-600x338" alt="sustainable-packaging-600x338"></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <h3> Track Shipment </h3> <p>To track the shipment status of your Cisco parts, select from the options below.</p> </div> <ul class="ctas"><li><a class="cta text" href="/c/en/us/support/returns/rma.html?wf=TrackReplacement" data-config-metrics-item="Track Replacement Part ">Track Replacement Part </a></li><li><a class="cta text" href="/c/en/us/support/returns/rma.html?wf=TrackReturns" data-config-metrics-item="Track Returns to Cisco">Track Returns to Cisco</a></li></ul> </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div> <!-- DM:components/blade/blade:V2.2.0 --> <div class="dm0 dmc-bld compact header-center description-center cta-center " data-stickynav-title="FAQ" data-deeplink-name="faq" id="faq" data-config-metrics-group="Blade"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> </div> </div> <div class="row full "> <div class="col full"> <!-- DM:components/html/htmlblob:V1.2.6 --> <p style="text-align: center;">More questions? <a href="/c/en/us/support/returns/faq.html"> Visit our FAQ page</a></p> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div> <style> .resp-container{ position: relative; width: 100%; overflow: hidden; padding-top: 100%; /* 1:1 Aspect Ratio */ } .resp-iframe{ position: absolute; top: 0; left: 0; bottom: 0; right: 0; width: 100%; height: 100%; border: none; display:block; overflow: hidden; } /* The Modal (background) */ .modal { display: none; /* Hidden by default */ position: fixed; /* Stay in place */ z-index: 1; /* Sit on top */ padding-top: 100px; /* Location of the box */ left: 0; top: 0; width: 100%; /* 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products located? </p> <div class="container" style="color: black"> <a id="Yes1" href="#myModal2"><button class="buttontext">US <br /><br /></button></a> <a id="NL1" href="#myModal17"><button class="buttontext">UK & EU <br /><br /></button></a> <a id="No1" href="#myModal12"><button class="buttontext">Other <br /><br /></button></a> </div> </div> <div class="modal-footer-firstslide"> <!-- <a href="#" data-dismiss="modal" class="btn">Close</a> --> </div> </div> </div> </div> <!-- </div> --> <div class="modal" id="myModal2"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <!-- <div class="modal-header"> --> <!-- <h4 style="font-size:25px" class="modal-title">2nd Modal title</h4> --> <!-- <button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button> --> <!-- </div> --> <div class="modal-body"> <p style="color: black; font-size: 20px"> Do your products power on? </p> <a id="Yes2" href="#myModal4"><button class="linkbtnYes">Yes</button></a> <a id="No2" href="#myModal3"><button class="linkbtnNo">No</button></a> </div> <div class="modal-footer"> <a id="Back2" href="#myModal1"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal3"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title"> Customer Recycling Solutions </h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To utilize our Customer Recycling Solutions program, log in to your Cisco account and fill out the form <a href="https://wwrlep.cloudapps.cisco.com/epTakebackForm.do?loc=en" target="_blank"><button class="linkhere">here</button></a> to request a return. After you have obtained your Case ID, a certified Cisco Recycler will reach out to you to arrange a pick-up. For assistance, call our Returns hotline at 1-844-9RETURN. </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back3" href="#myModal2"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <!-- <a data-toggle="modal" href="#myModal1">Launch modal</a> --> <!-- <div class="modal" id="myModal1"> --> <div class="modal" id="myModal4"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <!-- <div class="modal-header"> --> <!-- <h4 style="font-size:25px" class="modal-title">2nd Modal title</h4> --> <!-- <button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button> --> <!-- </div> --> <div class="modal-body"> <p style="color: black; font-size: 20px"> Is your return more than 100 lbs? </p> <a id="Yes4" href="#myModal5"><button class="linkbtnYes">Yes</button></a> <a id="No4" href="#myModal11"><button class="linkbtnNo">No</button></a> </div> <div class="modal-footer"> <a id="Back4" href="#myModal2"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal5"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <!-- <div class="modal-header"> --> <!-- <h4 style="font-size:25px" class="modal-title">2nd Modal title</h4> --> <!-- <button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button> --> <!-- </div> --> <div class="modal-body"> <p style="color: black; font-size: 20px"> Do you know the Serial Numbers or Product IDs of your products and the quantity you’d like to return? </p> <a id="Yes5" href="#myModal8"><button class="linkbtnYes">Yes</button></a> <a id="No5" href="#myModal19"><button class="linkbtnNo">No</button></a> </div> <div class="modal-footer"> <a id="Back5" href="#myModal4"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal8"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title"> Cisco Returns Program </h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To return your end-of-use products, use our newly launched simple self-service returns platform to request a return. Click <a href="https://id.cisco.com/home/ciscoid_hylaapp_1/0oaqjyudf1E4Dotk25d6/alnqk5cb9aGJ1s6lF5d6" target="_blank">here</a> to get started. For assistance, call our Returns hotline at 1-844-9RETURN </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back8" href="#myModal5"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal9"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title">Send IT Back</h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To return your end-of-use products, use our easy, convenient, and free mobile app to request a return. The mobile app is available for the <a href="https://apps.apple.com/us/app/send-it-back/id1140287915" target="_blank"><button class="linkhere">Apple iPhone</button></a> and <a href="https://play.google.com/store/apps/details?id=com.cisco.sitb" target="_blank"><button class="linkhere">Android</button></a> devices. Click <a href="https://www-1.compliance2product.com/c2p/getAttachment.do?code=Me4XGSOyFihBC4CHSHHjOGHDWWScpJDSWp5EkAhD2IYZ9qcOu6TI7EEJ973dlsDO" target="_blank"><button class="linkhere">here</button></a> for more information on how to start your return. For assistance, call our Returns hotline at 1-844-9RETURN </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back9" href="#myModal5"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal11"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title"> Cisco Returns Program </h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To return your end-of-use products, use our newly launched simple self-service returns platform to request a return. Click <a href="https://id.cisco.com/home/ciscoid_hylaapp_1/0oaqjyudf1E4Dotk25d6/alnqk5cb9aGJ1s6lF5d6" target="_blank">here</a> to get started. For assistance, call our Returns hotline at 1-844-9RETURN </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back11" href="#myModal4"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal12"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <!-- <div class="modal-header"> --> <!-- <h4 style="font-size:25px" class="modal-title">2nd Modal title</h4> --> <!-- <button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button> --> <!-- </div> --> <div class="modal-body"> <p style="color: black; font-size: 20px"> Do your products power on? </p> <a id="Yes12" href="#myModal14"><button class="linkbtnYes">Yes</button></a> <a id="No12" href="#myModal16"><button class="linkbtnNo">No</button></a> </div> <div class="modal-footer"> <a id="Back12" href="#myModal1"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal14"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title"> Reach out to our Asset Recovery Team! </h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To return your product, reach out to our Asset Recovery team to coordinate your return:<a href="mailto: product-asset-recovery@cisco.com" class="linkhere">product-asset-recovery@cisco.com</a> </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back14" href="#myModal12"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal16"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title"> Customer Recycling Solutions </h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To utilize our Customer Recycling Solutions program, log in to your Cisco account and fill out the form <a href="https://wwrlep.cloudapps.cisco.com/epTakebackForm.do?loc=en" target="_blank"><button class="linkhere">here</button></a> to request a return. After you have obtained your Case ID, a certified Cisco Recycler will reach out to you to arrange a pick-up. </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back16" href="#myModal12"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal17"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <!-- <div class="modal-header"> --> <!-- <h4 style="font-size:25px" class="modal-title">2nd Modal title</h4> --> <!-- <button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button> --> <!-- </div> --> <div class="modal-body"> <p style="color: black; font-size: 20px"> Do your products power on? </p> <a id="Yes17" href="#myModal21"><button class="linkbtnYes">Yes</button></a> <a id="No17" href="#myModal18"><button class="linkbtnNo">No</button></a> </div> <div class="modal-footer"> <a id="Back17" href="#myModal1"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal18"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title"> Customer Recycling Solutions </h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To utilize our Customer Recycling Solutions program, log in to your Cisco account and fill out the form <a href="https://wwrlep.cloudapps.cisco.com/epTakebackForm.do?loc=en" target="_blank"><button class="linkhere">here</button></a> to request a return. After you have obtained your Case ID, a certified Cisco Recycler will reach out to you to arrange a pick-up. </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back18" href="#myModal17"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal19"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <!-- <div class="modal-header"> --> <!-- <h4 style="font-size:25px" class="modal-title">2nd Modal title</h4> --> <!-- <button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button> --> <!-- </div> --> <div class="modal-body"> <p style="color: black; font-size: 20px"> Is your return more than 100 lbs? </p> <a id="Yes19" href="#myModal21"><button class="linkbtnYes">Yes</button></a> <a id="No19" href="#myModal20"><button class="linkbtnNo">No</button></a> </div> <div class="modal-footer"> <a id="Back19" href="#myModal17"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal20"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title"> Reach out to our Asset Recovery Team! </h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To return your product, reach out to our Asset Recovery team to coordinate your return:<a href="mailto: product-asset-recovery@cisco.com" class="linkhere">product-asset-recovery@cisco.com</a> </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back20" href="#myModal19"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal21"> <div class="modal-dialog"> <div class="modal-content"> <span class="close">&times;</span> <div class="modal-header"> <h4 style="font-size: 25px" class="modal-title">Send IT Back</h4> </div> <div class="modal-body"> <p style="color: black; font-size: 20px"> To return your end-of-use products, use our easy, convenient, and free mobile app to request a return. The mobile app is available for the <a href="https://apps.apple.com/us/app/send-it-back/id1140287915" target="_blank"><button class="linkhere">Apple iPhone</button></a> and <a href="https://play.google.com/store/apps/details?id=com.cisco.sitb" target="_blank"><button class="linkhere">Android</button></a> devices. Click <a href="https://www-1.compliance2product.com/c2p/getAttachment.do?code=Me4XGSOyFihBC4CHSHHjOGHDWWScpJDSWp5EkAhD2IYZ9qcOu6TI7EEJ973dlsDO" target="_blank"><button class="linkhere">here</button></a> for more information on how to start your return. </p> <a href="https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up"><button class="finish" onClick="window.location.reload();"> Finish </button></a> </div> <div class="modal-footer-final"> <a id="Back21" href="#myModal17"><button class="linkBack">Back</button></a> </div> </div> </div> </div> <div class="modal" id="myModal22"> <div class="modal-dialog"> <div class="modal-content-NOCOSTmodal"> <span class="close">&times;</span> <div class="modal-header"></div> <div class="modal-body"> <div class="resp-container"> <iframe class="resp-iframe" src="/content/dam/spaassets/returns-portal/NO_COST_Chuck_Pledge.png" frameborder="0"></iframe> </div> </div> <div class="modal-footer-final"></div> </div> </div> </div> <script> //Get the lightbox var ProductEndOfUse_text = document.getElementById("1007"); var ProductEndOfUse_lightbox_overlay = document.getElementById("lightbox-overlay"); var ProductEndOfUse_lightbox = document.getElementById("lightbox"); //Get the modal var modal1 = document.getElementById("myModal1"); var modal2 = document.getElementById("myModal2"); var modal3 = document.getElementById("myModal3"); var modal4 = document.getElementById("myModal4"); var modal5 = document.getElementById("myModal5"); var modal8 = document.getElementById("myModal8"); var modal9 = document.getElementById("myModal9"); var modal11 = document.getElementById("myModal11"); var modal12 = document.getElementById("myModal12"); var modal14 = document.getElementById("myModal14"); var modal16 = document.getElementById("myModal16"); var modal17 = document.getElementById("myModal17"); var modal18 = document.getElementById("myModal18"); var modal19 = document.getElementById("myModal19"); var modal20 = document.getElementById("myModal20"); var modal21 = document.getElementById("myModal21"); var modal22 = document.getElementById("myModal22"); // Get the button that opens the modal var btnNext0 = document.getElementById("Start"); // 1 var btnNL1 = document.getElementById("NL1"); var btnNo1 = document.getElementById("No1"); var btnYes1 = document.getElementById("Yes1"); // 2 var btnBack2 = document.getElementById("Back2"); var btnNo2 = document.getElementById("No2"); var btnYes2 = document.getElementById("Yes2"); //3 var btnBack3 = document.getElementById("Back3"); //4 var btnBack4 = document.getElementById("Back4"); var btnNo4 = document.getElementById("No4"); var btnYes4 = document.getElementById("Yes4"); //5 var btnBack5 = document.getElementById("Back5"); var btnNo5 = document.getElementById("No5"); var btnYes5 = document.getElementById("Yes5"); //8 var btnBack8 = document.getElementById("Back8"); //9 var btnBack9 = document.getElementById("Back9"); //11 var btnBack11 = document.getElementById("Back11"); //12 var btnNo12 = document.getElementById("No12"); var btnYes12 = document.getElementById("Yes12"); var btnBack12 = document.getElementById("Back12"); //14 var btnBack14 = document.getElementById("Back14"); //16 var btnBack16 = document.getElementById("Back16"); //17 var btnNo17 = document.getElementById("No17"); var btnYes17 = document.getElementById("Yes17"); var btnBack17 = document.getElementById("Back17"); //18 var btnBack18 = document.getElementById("Back18"); //19 var btnNo19 = document.getElementById("No19"); var btnYes19 = document.getElementById("Yes19"); var btnBack19 = document.getElementById("Back19"); //20 var btnBack20 = document.getElementById("Back20"); //21 var btnBack21 = document.getElementById("Back21"); // Get the element that closes the lightbox // var span0 = document.getElementsByClassName("close-button")[0]; // Get the <span> element that closes the modal var span1 = document.getElementsByClassName("close")[0]; var span2 = document.getElementsByClassName("close")[1]; var span3 = document.getElementsByClassName("close")[2]; var span4 = document.getElementsByClassName("close")[3]; var span5 = document.getElementsByClassName("close")[4]; var span8 = document.getElementsByClassName("close")[5]; var span9 = document.getElementsByClassName("close")[6]; var span11 = document.getElementsByClassName("close")[7]; var span12 = document.getElementsByClassName("close")[8]; var span14 = document.getElementsByClassName("close")[9]; var span16 = document.getElementsByClassName("close")[10]; var span17 = document.getElementsByClassName("close")[11]; var span18 = document.getElementsByClassName("close")[12]; var span19 = document.getElementsByClassName("close")[13]; var span20 = document.getElementsByClassName("close")[14]; var span21 = document.getElementsByClassName("close")[15]; var span22 = document.getElementsByClassName("close")[16]; // When the user clicks the button, open the modal // btnNext0.onclick = function() { // console.log('Clicked on Program Finder'); // document.querySelector("[id='1007'] .close-button").click(); // modal1.style.display = "block"; // } btnYes1.onclick = function () { modal1.style.display = "none"; modal2.style.display = "block"; }; btnNo1.onclick = function () { modal1.style.display = "none"; modal12.style.display = "block"; }; btnNL1.onclick = function () { modal1.style.display = "none"; modal17.style.display = "block"; }; btnBack2.onclick = function () { modal2.style.display = "none"; modal1.style.display = "block"; }; btnYes2.onclick = function () { modal2.style.display = "none"; modal4.style.display = "block"; }; btnNo2.onclick = function () { modal2.style.display = "none"; modal3.style.display = "block"; }; btnBack3.onclick = function () { modal3.style.display = "none"; modal2.style.display = "block"; }; btnBack4.onclick = function () { modal4.style.display = "none"; modal2.style.display = "block"; }; btnYes4.onclick = function () { modal4.style.display = "none"; modal5.style.display = "block"; }; btnNo4.onclick = function () { modal4.style.display = "none"; modal11.style.display = "block"; }; btnBack5.onclick = function () { modal5.style.display = "none"; modal4.style.display = "block"; }; btnYes5.onclick = function () { modal5.style.display = "none"; modal8.style.display = "block"; }; btnNo5.onclick = function () { modal5.style.display = "none"; modal9.style.display = "block"; }; btnBack8.onclick = function () { modal8.style.display = "none"; modal5.style.display = "block"; }; btnBack9.onclick = function () { modal9.style.display = "none"; modal5.style.display = "block"; }; btnBack11.onclick = function () { modal11.style.display = "none"; modal4.style.display = "block"; }; btnBack12.onclick = function () { modal12.style.display = "none"; modal1.style.display = "block"; }; btnYes12.onclick = function () { modal12.style.display = "none"; modal14.style.display = "block"; }; btnNo12.onclick = function () { modal12.style.display = "none"; modal16.style.display = "block"; }; btnBack14.onclick = function () { modal14.style.display = "none"; modal12.style.display = "block"; }; btnBack16.onclick = function () { modal16.style.display = "none"; modal12.style.display = "block"; }; btnBack17.onclick = function () { modal17.style.display = "none"; modal1.style.display = "block"; }; btnYes17.onclick = function () { modal17.style.display = "none"; modal21.style.display = "block"; }; btnNo17.onclick = function () { modal17.style.display = "none"; modal18.style.display = "block"; }; btnBack18.onclick = function () { modal18.style.display = "none"; modal17.style.display = "block"; }; // btnBack19.onclick = function () { // modal19.style.display = "none"; // modal17.style.display = "block"; // }; // btnYes19.onclick = function () { // modal19.style.display = "none"; // modal21.style.display = "block"; // }; // btnNo19.onclick = function () { // modal19.style.display = "none"; // modal20.style.display = "block"; // }; btnBack21.onclick = function () { modal21.style.display = "none"; modal17.style.display = "block"; }; // btnBack20.onclick = function () { // modal20.style.display = "none"; // modal19.style.display = "block"; // }; // When the user clicks on <span> (x), close the modal span1.onclick = function () { modal1.style.display = "none"; }; span2.onclick = function () { modal2.style.display = "none"; }; span3.onclick = function () { modal3.style.display = "none"; }; span4.onclick = function () { modal4.style.display = "none"; }; span5.onclick = function () { modal5.style.display = "none"; }; span8.onclick = function () { modal8.style.display = "none"; }; span9.onclick = function () { modal9.style.display = "none"; }; span11.onclick = function () { modal11.style.display = "none"; }; span12.onclick = function () { modal12.style.display = "none"; }; span14.onclick = function () { modal14.style.display = "none"; }; span16.onclick = function () { modal16.style.display = "none"; }; span17.onclick = function () { modal17.style.display = "none"; }; span18.onclick = function () { modal18.style.display = "none"; }; span19.onclick = function () { modal19.style.display = "none"; }; span20.onclick = function () { modal20.style.display = "none"; }; span21.onclick = function () { modal21.style.display = "none"; }; span22.onclick = function () { modal22.style.display = "none"; }; // When the user clicks anywhere outside of the modal, close it window.onclick = function (event) { if (event.target == modal1) { modal1.style.display = "none"; } else if (event.target == modal2) { modal2.style.display = "none"; } else if (event.target == modal3) { modal3.style.display = "none"; } else if (event.target == modal4) { modal4.style.display = "none"; } else if (event.target == modal5) { modal5.style.display = "none"; } else if (event.target == modal8) { modal8.style.display = "none"; } else if (event.target == modal9) { modal9.style.display = "none"; } else if (event.target == modal11) { modal11.style.display = "none"; } else if (event.target == modal12) { modal12.style.display = "none"; } else if (event.target == modal14) { modal14.style.display = "none"; } else if (event.target == modal16) { modal16.style.display = "none"; } else if (event.target == modal17) { modal17.style.display = "none"; } else if (event.target == modal18) { modal18.style.display = "none"; } else if (event.target == modal19) { modal19.style.display = "none"; } else if (event.target == modal20) { modal20.style.display = "none"; } else if (event.target == modal21) { modal21.style.display = "none"; } else if (event.target == modal22) { modal22.style.display = "none"; } }; const rmaTeaser = document.querySelector(".campaign-rmaoptions"); rmaTeaser.addEventListener("click", function (e) { const targetEle = e.target; if (targetEle.getAttribute("id") === "Start") { document.querySelector("[id='1007'] .close-button").click(); modal1.style.display = "block"; } if (targetEle.getAttribute("id") === "NOCOST") { document.querySelector("[id='1007'] .close-button").click(); modal22.style.display = "block"; } }); </script> <!-- end: responsive fat footer re-use wrapper--> </div> <script type="module" src="/site/web-components/us/en/cdc-footer.js"></script> <cdc-footer></cdc-footer> <script type="text/javascript"> if(document.querySelector('#privacy-manager')!=null){ document.querySelector('#privacy-manager').href='#cookies'; } </script> <div id="fw-overlay"></div> <script src="/etc/designs/cdc/clientlibs/responsive/js/responsive.min.js"></script> <script src="/etc/designs/cdc/fw/m/res_marketing_metrics_rules.js" type="text/javascript"></script> <!-- SiteCatalyst code version: H.24.4. --> <noscript><img src="//cisco.112.2o7.net/b/ss/cisco-mobile/5/12345" width="2" height="2" border="0" alt=""/></noscript> </body> </html>

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