SPARC value management framework.

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globally as a leading enterprise digital workflow platform, is utilized by organizations across various industry segments. While it offers powerful capabilities that extend beyond the traditional ITSM and into other enterprise functional areas, challenges arise with adoption of the platform, multiple instances, inconsistent usage, and complex customizations. This can lead to inefficiencies and increased costs for an organization. It is essential to periodically assess the effectiveness of the ServiceNow platform in alignment with your specific needs, objectives, and experiences. Evaluating factors such as return on investment (ROI) and associated costs can provide valuable insights into the platform's performance and help optimize its utilization for maximum benefit. This proactive approach ensures that organizations continuously derive value from their investment in ServiceNow and effectively navigate any challenges that may arise</span></span></span></span></span></span></p> </div> </div> </div> <div class="banner split-view--photo bg-variant-brand-secondary "> <div class="banner__wrapper wrapper"> <div class="banner__media media-block media-block--center media-block--half-width"> <picture> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2024-04/ServiceNow-SPARC---Website-Graphic%20%281%29.png" media="(min-width: 941px)" type="image/png" data-rlis="/sites/ausy-com/files/styles/banner_media_desktop/public/2024-04/ServiceNow-SPARC---Website-Graphic%20%281%29.png?itok=dy02lS34 1x"/> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2024-04/ServiceNow-SPARC---Website-Graphic%20%281%29.png" media="(min-width: 501px)" type="image/png" data-rlis="/sites/ausy-com/files/styles/banner_media_tablet/public/2024-04/ServiceNow-SPARC---Website-Graphic%20%281%29.png?itok=hzZSorQh 1x"/> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2024-04/ServiceNow-SPARC---Website-Graphic%20%281%29.png" media="(min-width: 0px)" type="image/png" data-rlis="/sites/ausy-com/files/styles/banner_media_tablet/public/2024-04/ServiceNow-SPARC---Website-Graphic%20%281%29.png?itok=hzZSorQh 1x"/> <img src="/sites/ausy-com/files/styles/banner_media_desktop/public/2024-04/ServiceNow-SPARC---Website-Graphic%20%281%29.png?itok=dy02lS34" alt="sparc framework brochure" /> </picture> </div> <div class="banner__content content-block"> <h2 class="content-block__title">sparc — a value management framework for ServiceNow.</h2> <div class="content-block__description body-copy"><p><span><span><span><span><span><span>Enhance your ServiceNow capabilities and start maximizing the value of your investment with the </span></span></span></span></span></span><span><span><span><span><span><span>SPARC value management framework</span></span></span></span></span></span><span><span><span><span><span><span>. We use SPARC to assess various aspects of your ServiceNow landscape and provide actionable recommendations in a roadmap that outlines your path to ServiceNow value realization.</span></span></span></span></span></span></p> </div> <a href="https://143150674.fs1.hubspotusercontent-eu1.net/hubfs/143150674/Q224%20SPARC%20Framework/RD%20SPARC_Whitepaper.pdf?utm_campaign=Q224%20SPARC%20Framework&utm_source=Website&utm_medium=sparc%20framework%20brochure&utm_term=download%20brochure&utm_content=website%20button" class="button">download the brochure</a> </div> </div> </div> <div class="block data-table bg-variant-white"> <div class="block__wrapper wrapper"> <div class="block__header"> <h2 class="block__title">what’s involved?</h2> <p>The SPARC framework provides a holistic evaluation of your ServiceNow footprint based on wherever you are in your ServiceNow journey and where you want to be moving forward. It focuses on five key areas designed to derive the greatest value from your Serv</p> </div> <div class="block__content"> <div id="tablefield-wrapper-paragraph-4486-field_table-0" class="tablefield-wrapper"> <div class="data-table__accordion hidden--from-l"> <ul class="link-list link-list--single accordion"> <li class="link-list__item"> <div class="collapsible__trigger" data-rs-collapsible="" role="button" aria-expanded="false" data-rs-toggable=""> <div class="link-list__link"> Do you have the right ServiceNow skills to support your transformation journey? <span class="icon toggle-arrow"> <svg> <use xlink:href="/themes/custom/bluex/dist/assets/image/icons.svg#chevron-down"></use> </svg> </span> </div> </div> <div class="collapsible__content" data-rs-collapsible-content="" aria-hidden="true"> <ul class="data-table__content"> <li> <span class="text--alternative">skills</span> <span>Do you have the right ServiceNow skills to support your transformation journey?</span> </li> <li> <span class="text--alternative">platform</span> <span>Is your platform fit for use, enabling you to achieve your goals?</span> </li> <li> <span class="text--alternative">automation</span> <span>Are you using ServiceNow capabilities to effectively achieve your automation goals?</span> </li> <li> <span class="text--alternative">ROI</span> <span>Can you measure the value of your ServiceNow program?</span> </li> <li> <span class="text--alternative">cost</span> <span>Is your ServiceNow platform cost effective?</span> </li> </ul> </div> </li> </ul> </div> <table class="data-table__table hidden--until-l"> <thead> <tr> <th> <span>skills</span> </th> <th> <span>platform</span> </th> <th> <span>automation</span> </th> <th> <span>ROI</span> </th> <th> <span>cost</span> </th> </tr> </thead> <tbody> <tr> <td>Do you have the right ServiceNow skills to support your transformation journey?</td> <td>Is your platform fit for use, enabling you to achieve your goals?</td> <td>Are you using ServiceNow capabilities to effectively achieve your automation goals?</td> <td>Can you measure the value of your ServiceNow program?</td> <td>Is your ServiceNow platform cost effective?</td> </tr> </tbody> </table> </div> </div> </div> </div> <div class="banner split-view--photo bg-variant-brand-secondary "> <div class="banner__wrapper wrapper"> <div class="banner__media media-block media-block--center media-block--half-width"> <picture> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2023-10/internet-RD_0100-split-view-flipped.jpg" media="(min-width: 941px)" type="image/jpeg" data-rlis="/sites/ausy-com/files/styles/banner_media_desktop/public/2023-10/internet-RD_0100-split-view-flipped.jpg?itok=yfUEAp0a 1x"/> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2023-10/internet-RD_0100-split-view-flipped.jpg" media="(min-width: 501px)" type="image/jpeg" data-rlis="/sites/ausy-com/files/styles/banner_media_tablet/public/2023-10/internet-RD_0100-split-view-flipped.jpg?itok=J82hH2AX 1x"/> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2023-10/internet-RD_0100-split-view-flipped.jpg" media="(min-width: 0px)" type="image/jpeg" data-rlis="/sites/ausy-com/files/styles/banner_media_tablet/public/2023-10/internet-RD_0100-split-view-flipped.jpg?itok=J82hH2AX 1x"/> <img src="/sites/ausy-com/files/styles/banner_media_desktop/public/2023-10/internet-RD_0100-split-view-flipped.jpg?itok=yfUEAp0a" alt="diverse coworker pointing to desktop screen" /> </picture> </div> <div class="banner__content content-block"> <h2 class="content-block__title">why is sparc necessary?</h2> <div class="content-block__description body-copy"><p>Based on our engagement with ServiceNow customers, seven out of 10 encounter challenges associated with the platform. </p> <ul> <li><span><span><span><span><span><span><span><span>33% of customers experience poorly managed ServiceNow instances with complicated workflows and outdated processes.</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span>65% of customers are dealing with self-service issues due to complex integrations.</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span>75%</span></span></span></span></span></span><span><span><span><span><span><span> </span></span></span></span></span></span><span><span><span><span><span><span>of</span></span></span></span></span></span><span><span><span><span><span><span> </span></span></span></span></span></span><span><span><span><span><span><span>CIOs recognize the need for digitization due to complex workflows impacting effectiveness.</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span>High implementation costs due to complex architecture</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span>Redundant investments in other tools and technologies</span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span>10% of the time, help desk staff is reconciling issues related to disconnected help desk systems.</span></span></span></span></span></span></span></span></li> </ul> </div> </div> </div> </div> <div class="block bg-variant-brand-primary"> <div class="block__wrapper wrapper"> <div class="block__header"> <h2 class="block__title">a multidimensional approach. </h2> </div> <div class="block__content"> <div class="l:mb-l"><p><span><span><span><span><span><span>Our value management engagement focuses on three key dimensions.</span></span></span></span></span></span></p> </div> <ul class="link-list link-list--single accordion"> <li class="link-list__item"> <div class="collapsible__trigger" data-rs-collapsible="" data-rs-toggable="" role="button" tabindex="0"> <h3 class="link-list__link"> technology <span class="hidden--from-l toggle-arrow icon"> <svg> <use xlink:href="/themes/custom/bluex/dist/assets/image/icons.svg#chevron-down"></use> </svg> </span> <span class="hidden--until-l toggle-arrow icon icon--l"> <svg> <use xlink:href="/themes/custom/bluex/dist/assets/image/icons.svg#chevron-down-30"></use> </svg> </span> </h3> </div> <div class="collapsible__content body-copy" data-rs-collapsible-content=""> <div class="collapsible__content--wrapper"> <p><span><span><span><span><span><span><span><span>Explore ways to enhance ServiceNow via health-scan improvements, data governance, instance consolidation, and more.</span></span></span></span></span></span></span></span></p> </div> </div> </li> <li class="link-list__item"> <div class="collapsible__trigger" data-rs-collapsible="" data-rs-toggable="" role="button" tabindex="0"> <h3 class="link-list__link"> economics <span class="hidden--from-l toggle-arrow icon"> <svg> <use xlink:href="/themes/custom/bluex/dist/assets/image/icons.svg#chevron-down"></use> </svg> </span> <span class="hidden--until-l toggle-arrow icon icon--l"> <svg> <use xlink:href="/themes/custom/bluex/dist/assets/image/icons.svg#chevron-down-30"></use> </svg> </span> </h3> </div> <div class="collapsible__content body-copy" data-rs-collapsible-content=""> <div class="collapsible__content--wrapper"> <p><span><span><span><span><span><span><span><span>Identify opportunities to save via license overage reduction, utilizing idle SKUs, support cost reduction, and ROI improvement.</span></span></span></span></span></span></span></span></p> </div> </div> </li> <li class="link-list__item"> <div class="collapsible__trigger" data-rs-collapsible="" data-rs-toggable="" role="button" tabindex="0"> <h3 class="link-list__link"> functionality <span class="hidden--from-l toggle-arrow icon"> <svg> <use xlink:href="/themes/custom/bluex/dist/assets/image/icons.svg#chevron-down"></use> </svg> </span> <span class="hidden--until-l toggle-arrow icon icon--l"> <svg> <use xlink:href="/themes/custom/bluex/dist/assets/image/icons.svg#chevron-down-30"></use> </svg> </span> </h3> </div> <div class="collapsible__content body-copy" data-rs-collapsible-content=""> <div class="collapsible__content--wrapper"> <p><span><span><span><span><span><span><span><span>Take greater advantage of ServiceNow’s extensive functionality, especially as it aligns with business objectives and targets. </span></span></span></span></span></span></span></span></p> </div> </div> </li> </ul> </div> </div> </div> <div class="banner bg-variant-brand-secondary banner--alternative"> <div class="wrapper l:flex"> <div class="banner__media media-block"> <picture> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2024-03/internet-RD_1442009_PX_Touch.jpg" media="(min-width: 941px)" type="image/jpeg" data-rlis="/sites/ausy-com/files/styles/banner_media_desktop/public/2024-03/internet-RD_1442009_PX_Touch.jpg?itok=39emqmyY 1x"/> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2024-03/internet-RD_1442009_PX_Touch.jpg" media="(min-width: 501px)" type="image/jpeg" data-rlis="/sites/ausy-com/files/styles/banner_media_tablet/public/2024-03/internet-RD_1442009_PX_Touch.jpg?itok=wEYqBqXY 1x"/> <source srcset="/sites/ausy-com/files/styles/lazy_load_default/public/2024-03/internet-RD_1442009_PX_Touch.jpg" media="(min-width: 0px)" type="image/jpeg" data-rlis="/sites/ausy-com/files/styles/banner_media_tablet/public/2024-03/internet-RD_1442009_PX_Touch.jpg?itok=wEYqBqXY 1x"/> <img src="/sites/ausy-com/files/styles/banner_media_desktop/public/2024-03/internet-RD_1442009_PX_Touch.jpg?itok=39emqmyY" alt="handshake with circle illustration" /> </picture> </div> <div class="banner__content content-block"> <h2 class="content-block__title">what’s in it for you?</h2> <div class="content-block__description body-copy"><p><span><span><span><span><span><span>~30% improvement in overall license usage and costs</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>~35% reduction in platform support costs</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>~20% reduction in upgrade cycles and related support costs</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>~30% reduction in support costs through alignment with out-of-the-box (OOTB) capabilities</span></span></span></span></span></span></p> <p> </p> </div> </div> </div> </div> <div class="block bg-variant-brand-tertiary bluex-body-copy"> <div class="block__wrapper wrapper"> <div class="block__header"> <h2 class="block__title"> work with the best. </h2> </div> <div class="block__content block__content--s body-copy"> <p><span><span><span><span><span><span>Extract full value from your ServiceNow investments — starting today! Randstad Digital is an end-to-end service provider focused on addressing your ServiceNow needs and objectives. We come to you with vast services expertise across industries. And, as a</span></span></span></span></span></span><span><span><span><span><span><span> </span></span></span></span></span></span><span><span><span><span><span><span>ServiceNow Premier and RiseUp partner, we are ready to support those efforts that help you achieve your goals.</span></span></span></span></span></span></p> <a href="/servicenow-solutions/" class="button button--m">explore our solutions</a> </div> </div> </div> <div class="block bg-variant-brand-secondary cta-box"> <div class="wrapper cta-box__wrapper"> <div class="cta-box__text"> <p>maximizing ServiceNow impact with randstad digital.</p> </div> <a href="https://go.randstaddigital.com/hubfs/maximizing%20ServiceNow%20impact.pdf" class="button button--off-white">learn more</a> </div> </div> <div class="block "> <div class="block__wrapper wrapper"> <div class="block__header"> <h2 class="block__title">drive digital transformation for your organization leveraging our ServiceNow solutions.</h2> </div> <div class="block__content 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