Privacy statement - KONE Canada

<!DOCTYPE html> <html lang="en" dir="ltr"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="HandheldFriendly" content="True"> <meta name="MobileOptimized" content="320"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="pagetcmid" content="tcm:92-15815-64" /> <meta name="description" content="Privacy statement" /> <meta name="og:title" content="Privacy statement" /> <meta name="og:description" content="Privacy statement" /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://www.kone.ca/en/privacy-statement.aspx" /> <meta property="og:image" content="https://www.kone.ca/Content/images/Kone-og.png" /> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="konecorporation"> <meta name="twitter:title" content="Privacy statement"> <meta name="twitter:description" content="Privacy statement"> <meta name="twitter:creator" content="konecorporation"> <meta name="twitter:image" content="https://www.kone.ca/Content/images/og_image_twiter.png"> <meta name="robots" content="INDEX, FOLLOW" /> <link rel="canonical" href="https://www.kone.ca/en/privacy-statement.aspx" /> <script nonce='Rwoq3wCP5RsjJArh57I8RQ=='> var digitalData = { page : { pageInfo : { "pageID": "15815", "pageType": "Generic Page" } } }; </script> <link href="/fonts/KONE-Icon-Font-new.woff2" type="font/woff2"> <link href="/fonts/KONE_Information.woff2" rel="preload" type="font/woff2" as="font" crossorigin="anonymous"> <link href="/fonts/Inter-Regular.ttf" rel="preload" type="font/ttf" as="font" crossorigin="anonymous"> <link href="/fonts/Inter-SemiBold.ttf" rel="preload" type="font/ttf" as="font" crossorigin="anonymous"> <script src="/Scripts/jquery.min.js?t=20250215" defer></script> <script src="/bundles/seo?v=20250217" defer></script> <script src="/Scripts/kone-bundle.min.js?t=20250215" defer></script> <link href="/Content/kone-icons.css?t=20250215" rel='stylesheet'> <noscript><link rel="stylesheet" href="/Content/kone-icons.css?t=20250215"></noscript> <script> (function () { var meta = document.createElement('meta'); meta.className = 'sr-only'; document.head.appendChild(meta); var value = window.getComputedStyle(meta).getPropertyValue('width'); document.head.removeChild(meta); return true; }()); </script> <script>function cdnFallback(img) { img.onerror = null; var s = ''; img.src = img.src.replace(s, s.slice(-1) === '/' ? '/' : ''); }</script> <title>Privacy statement - KONE Canada </title>  <style type="text/css"> html,body,div,header,footer,main,section,nav,h1,h2,h3,h4,h5,h6,img,svg,p,a,hr,span,ol,ul,li,form,input,label{ margin:0; padding:0; border:none; font-size:100%; vertical-align:baseline } *,*::before,*::after{ box-sizing:border-box } svg:not(:root){ overflow:hidden } input{ border-radius:0 } input::placeholder{ opacity:.5 } .loader{ display:none } @font-face{ font-family:KONE; src:url("/fonts/KONE_Information.woff2") format("woff2"); font-weight:normal; font-style:normal; font-display:swap } @font-face{ font-family:INTER; src:url("/fonts/Inter-Regular.ttf") format("truetype"); font-weight:normal; font-style:normal; font-display:swap } @font-face{ font-family:INTERSEMIBOLD; src:url("/fonts/Inter-SemiBold.ttf") format("truetype"); font-weight:normal; font-style:normal; font-display:swap } :root{ --light-primary-white: #FFFFFF; --light-primary-black: #141414; --light-primary-kone-blue: #1450F5; 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line-height:1.5rem; letter-spacing:normal } ol,ul{ list-style:none; padding-left:1.5rem } ol,ul{ margin-top:0 } ol ol,ul ul,ol ul,ul ol{ margin-bottom:0 } blockquote{ margin:0 0 1rem } b,strong{ font-weight:600 } sub,sup{ position:relative; line-height:0; vertical-align:baseline } sub{ bottom:-0.25em } sup{ top:-0.5em } figure{ margin:0 0 1rem } img,svg{ vertical-align:middle } img{ max-width:100%; height:auto; display:block } button{ border-radius:0; background-color:rgba(0,0,0,0) } button:focus:not(:focus-visible){ outline:0 } [role=button]{ cursor:pointer } button,[type=button],[type=reset],[type=submit]{ -webkit-appearance:button } button:not(:disabled),[type=button]:not(:disabled),[type=reset]:not(:disabled),[type=submit]:not(:disabled){ cursor:pointer } ::-moz-focus-inner{ padding:0; border-style:none } [hidden]{ display:none !important } .media{ margin-bottom:2rem } .rtf .subtitle{ margin-bottom:.75rem; color:var(--light-primary-kone-blue); text-transform:uppercase; font-family:KONE,sans-serif } .rtf h3,.rtf h4,.rtf h5,.rtf h6{ margin-bottom:.5rem } .rtf .details{ margin-bottom:1.5rem } .rtf .details>*:not(:last-child){ margin-bottom:1.2em } .rtf .details ul{ list-style:disc } .rtf .details ol{ list-style:decimal } .rtf .details .table-container>*:not(table):not(:last-child){ margin-bottom:1rem } .rtf .details .table-container ul{ list-style:disc } .rtf .details .table-container ol{ list-style:decimal } .rtf .details .table-container table{ border-collapse:collapse; width:100%; background-color:var(--light-primary-white); text-align:left; border-top:1px solid #000 } .rtf .details .table-container table th{ position:relative; font-weight:bold } .rtf .details .table-container table td{ position:relative } .rtf .details .table-container table thead tr th,.rtf .details .table-container table thead tr td{ vertical-align:top } .rtf .details .table-container table thead tr th,.rtf .details .table-container table thead tr td,.rtf .details .table-container 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.table-container table thead tr th:first-child::after,.rtf .details .table-container table thead tr td:first-child::after{ position:absolute; content:""; top:0; right:0; width:1px; height:100%; display:block; background:#000 } .rtf .details .table-container table thead tr th:first-child::before,.rtf .details .table-container table thead tr td:first-child::before{ position:absolute; content:""; top:0; left:0; width:1px; height:100%; display:block; background:#000 } .rtf .details .table-container table tbody tr td,.rtf .details .table-container table tbody tr th,.rtf .details .table-container table tfoot tr td,.rtf .details .table-container table tfoot tr th{ padding:.75rem 1.5rem } .rtf .details .table-container table tbody tr td:first-child,.rtf .details .table-container table tbody tr th:first-child,.rtf .details .table-container table tfoot tr td:first-child,.rtf .details .table-container table tfoot tr th:first-child{ border-right:none; z-index:10; font-family:INTERSEMIBOLD,sans-serif } .rtf .details .table-container table tbody tr td:first-child::after,.rtf .details .table-container table tbody tr th:first-child::after,.rtf .details .table-container table tfoot tr td:first-child::after,.rtf .details .table-container table tfoot tr th:first-child::after{ position:absolute; content:""; top:0; right:0; width:1px; height:100%; display:block; background:#000 } .rtf .details .table-container table tbody tr td:first-child::before,.rtf .details .table-container table tbody tr th:first-child::before,.rtf .details .table-container table tfoot tr td:first-child::before,.rtf .details .table-container table tfoot tr th:first-child::before{ position:absolute; content:""; top:0; left:0; width:1px; height:100%; display:block; background:#000 } .rtf .details .table-container table tbody tr:hover.row-has-link,.rtf .details .table-container table tfoot tr:hover.row-has-link{ cursor:pointer } .rtf .details .table-container table.downloadtable{ border-top:1px solid #000; border-left:1px solid #000 } .rtf .details .table-container table.downloadtable thead tr th,.rtf .details .table-container table.downloadtable thead tr td,.rtf .details .table-container table.downloadtable tbody tr th,.rtf .details .table-container table.downloadtable tbody tr td,.rtf .details .table-container table.downloadtable tfoot tr td,.rtf .details .table-container table.downloadtable tfoot tr th{ border-bottom:1px solid #000; border-right:1px solid #000 } .rtf .details .table-container table.downloadtable thead tr th:first-child::after,.rtf .details .table-container table.downloadtable thead tr th:first-child::before,.rtf .details .table-container table.downloadtable thead tr td:first-child::after,.rtf .details .table-container table.downloadtable thead tr td:first-child::before{ display:none } .rtf .details .table-container table.downloadtable tbody tr td:first-child::after,.rtf .details .table-container table.downloadtable tbody tr td:first-child::before,.rtf .details .table-container table.downloadtable tbody tr th:first-child::after,.rtf .details .table-container table.downloadtable tbody tr th:first-child::before,.rtf .details .table-container table.downloadtable tfoot tr td:first-child::after,.rtf .details .table-container table.downloadtable tfoot tr td:first-child::before,.rtf .details .table-container table.downloadtable tfoot tr th:first-child::after,.rtf .details .table-container table.downloadtable tfoot tr th:first-child::before{ display:none } .rtf .details .table-container table.tablesorter .tablesorter-header{ cursor:pointer } .rtf .details .table-container table.tablesorter .tablesorter-header>.tablesorter-header-inner{ padding-right:2rem; position:relative } .rtf .details .table-container table.tablesorter .tablesorter-header>.tablesorter-header-inner::after{ position:absolute; font-family:KONE-Icon-Font; font-size:1rem; right:0; top:3px } .rtf .details .table-container table.tablesorter .tablesorter-header.tablesorter-headerUnSorted>.tablesorter-header-inner::after{ -webkit-transform:rotate(90deg); -moz-transform:rotate(90deg); -o-transform:rotate(90deg); transform:rotate(90deg); content:"" } .rtf .details .table-container table.tablesorter .tablesorter-header.tablesorter-headerAsc>div::after{ content:"" } .rtf .details .table-container table.tablesorter .tablesorter-header.tablesorter-headerDesc>div::after{ content:"" } @media(min-width: 800px),print{ .rtf .details .table-container table tbody tr td:first-child,.rtf .details .table-container table tfoot tr td:first-child{ font-family:INTER,Arial,"Helvetica Neue",Helvetica,sans-serif } } .rtf .actions{ display:flex; flex-direction:column; row-gap:1.5rem; margin-bottom:1.5rem } .rtf .actions *{ align-self:flex-start } .rtf>*:last-child{ margin-bottom:0 !important } @media(min-width: 800px),print{ .rtf h3,.rtf h4,.rtf h5,.rtf h6{ margin-bottom:1rem } } .lazyload,.lazyloading{ opacity:0 } .lazyloaded{ opacity:1; transition:opacity 300ms } .entireEleClickable h3 a,.entireEleClickable h4 a,.entireEleClickable h5 a{ text-decoration:none; color:var(--light-primary-black) } .entireEleClickable:has(h3 a[href]),.entireEleClickable:has(h4 a[href]),.entireEleClickable:has(h5 a[href]){ cursor:pointer } .entireEleClickable:has(h3 a[href]):hover h3 a[href],.entireEleClickable:has(h3 a[href]):hover h4 a[href],.entireEleClickable:has(h3 a[href]):hover h5 a[href],.entireEleClickable:has(h4 a[href]):hover h3 a[href],.entireEleClickable:has(h4 a[href]):hover h4 a[href],.entireEleClickable:has(h4 a[href]):hover h5 a[href],.entireEleClickable:has(h5 a[href]):hover h3 a[href],.entireEleClickable:has(h5 a[href]):hover h4 a[href],.entireEleClickable:has(h5 a[href]):hover h5 a[href]{ text-decoration:underline } .kone-header{ z-index:1100; position:relative } .kone-header a{ text-decoration:none } .kone-header ul{ padding:0; margin:0 } .kone-header ul ul{ padding:0; margin:0 } .kone-header-navigation{ width:100%; display:block; background-color:var(--light-primary-white) } .kone-header-navigation.fixed-nav{ position:fixed; top:0; left:0; right:0 } .kone-header-navigation__sticklylinks{ display:none } .kone-header-navigation__header.fixed{ position:fixed; z-index:10; width:100%; background-color:var(--light-primary-white); left:0 } .kone-header-navigation__header .pagename{ color:var(--light-primary-kone-blue); text-align:center; text-transform:uppercase; font-size:.625rem; line-height:.75rem; padding:.625rem 0; border-bottom:1px solid #ccc } .kone-header-navigation__header .header-sections{ position:relative; padding:1rem 0; width:100%; color:var(--light-primary-kone-blue); border-bottom:1px solid #ccc } .kone-header-navigation__header .header-sections .container{ display:flex; align-items:center; column-gap:.5rem; justify-content:space-between } .kone-header-navigation__header .header-sections .header-logo img{ width:6.125rem } .kone-header-navigation__header .header-sections .header-controls{ display:flex; flex-direction:column; flex:1 1 50%; max-width:85%; align-items:flex-end; row-gap:1rem } .kone-header-navigation__header .header-sections .header-controls .others-details{ display:none } .kone-header-navigation__header .header-sections .header-controls .controls-details{ display:flex; column-gap:.5rem } .kone-header-navigation__header .header-sections .header-controls .controls-details .contactus,.kone-header-navigation__header .header-sections .header-controls .controls-details .website-search{ display:none } .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector.desktop{ display:none } .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector .network{ display:flex; align-items:center; text-align:left; margin-left:auto; flex-direction:row-reverse } .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector .network span:last-child{ font-size:.75rem; line-height:.75rem } .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector .network span:first-child,.kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector .network span:only-child{ font-size:1.5rem; line-height:1.5rem } .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon{ display:inline-block; padding:0 } .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon:before{ font-family:KONE-Icon-Font; font-size:1.7rem; line-height:1.7rem; color:var(--light-primary-kone-blue) } .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon:hover,.kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon:focus{ text-decoration:none } .kone-header-navigation__header 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world-class services and innovative solutions for new buildings – all you need for smooth people flow </span> </p> </div> <div class="link-info-block" data-info="tcm:92-904-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Elevators</p> <p class="link-info-block__text"> <span> KONE DX smart elevator digitalization revolutionizes rider experience, facilitating smoother people flow and more reliable service. KONE DX enhanced elevators also enable taller buildings and faster rides. See our future-proof elevators with enabled connectivity for improved people and material flow </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6239-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE MonoSpace® DX</p> <p class="link-info-block__text"> <span> Discover a smart, space-saving machine room-less elevator for low- and mid-rise buildings that is future-proof and can be enabled for IoT connectivity, and can be installed in an average of 12 days. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1516-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE MiniSpace DX</p> <p class="link-info-block__text"> <span> Space- and energy-efficient elevator for mid- to high-rise buildings up to 63 floors featuring optional smart IoT connectivity. Needs only half the overhead machine room space of a traditional traction elevator, and gives a superior ride quality with a wide variety of size, decoration, and signaliza </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1503-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE Design Collection</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-906-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Escalators & Moving Walkways</p> <p class="link-info-block__text"> <span> Escalators and moving walkways with advanced energy-efficient and smart IoT features for different building types and building requirements. Indoor and outdoor options are available. Click to read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2177-4"> <p class="link-info-block__path">New buildings > Escalators & Moving Walkways > </p> <p class="link-info-block__title">KONE TransitMaster 210</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2176-4"> <p class="link-info-block__path">New buildings > Escalators & Moving Walkways > </p> <p class="link-info-block__title">KONE TransitMaster 220</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2178-4"> <p class="link-info-block__path">New buildings > Escalators & Moving Walkways > </p> <p class="link-info-block__title">KONE TransitMaster 180</p> <p class="link-info-block__text"> <span> The TransitMaster 180 escalator is optimized for public transportation environments such as airports, metro stations. Click to read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6632-4"> <p class="link-info-block__path">New buildings > Escalators & Moving Walkways > </p> <p class="link-info-block__title">KONE TransitMaster 265</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-927-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Advanced People Flow Solutions</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2190-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE Access solutions</p> <p class="link-info-block__text"> <span> Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor. Read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2191-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE destination solutions</p> <p class="link-info-block__text"> <span> Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2192-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE information solutions</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2193-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE monitoring solutions</p> <p class="link-info-block__text"> <span> Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-7108-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/en/new-buildings/" data-info="tcm:92-899-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> New buildings</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> <li> <a role="button" class="children" data-children="1" href="/en/new-buildings/elevators/" data-info="tcm:92-904-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-elevator"></use> </svg> </span> <span> Elevators</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="1"> <li><a role="button" href="/en/new-buildings/elevators/kone-monospace-dx/" data-info="tcm:92-6239-4"><span>KONE MonoSpace® DX</span></a></li> <li><a role="button" href="/en/new-buildings/elevators/minispace/" data-info="tcm:92-1516-4"><span>KONE MiniSpace DX</span></a></li> <li><a role="button" href="/en/new-buildings/elevators/kone-design-collection/" data-info="tcm:92-1503-4"><span>KONE Design Collection</span></a></li> </ul> </li> <li> <a role="button" class="children" data-children="2" href="/en/new-buildings/escalators-and-moving-walkways/" data-info="tcm:92-906-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-escalator"></use> </svg> </span> <span> Escalators & Moving Walkways</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="2"> <li><a role="button" href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-210/" data-info="tcm:92-2177-4"><span>KONE TransitMaster 210</span></a></li> <li><a role="button" href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-220/" data-info="tcm:92-2176-4"><span>KONE TransitMaster 220</span></a></li> <li><a role="button" href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-180/" data-info="tcm:92-2178-4"><span>KONE TransitMaster 180</span></a></li> <li><a role="button" href="/en/new-buildings/escalators-and-moving-walkways/kone-transitmaster-265/" data-info="tcm:92-6632-4"><span>KONE TransitMaster 265</span></a></li> </ul> </li> <li> <a role="button" class="children" data-children="3" href="/en/new-buildings/advanced-people-flow-solutions/" data-info="tcm:92-927-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-people-flow"></use> </svg> </span> <span> Advanced People Flow Solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="3"> <li><a role="button" href="/en/new-buildings/advanced-people-flow-solutions/building-access-control/" data-info="tcm:92-2190-4"><span>KONE Access solutions</span></a></li> <li><a role="button" href="/en/new-buildings/advanced-people-flow-solutions/elevator-destination-control/" data-info="tcm:92-2191-4"><span>KONE destination solutions</span></a></li> <li><a role="button" href="/en/new-buildings/advanced-people-flow-solutions/elevator-display-solutions/" data-info="tcm:92-2192-4"><span>KONE information solutions</span></a></li> <li><a role="button" href="/en/new-buildings/advanced-people-flow-solutions/monitoring-solutions-2/" data-info="tcm:92-2193-4"><span>KONE monitoring solutions</span></a></li> <li><a role="button" href="/existing-buildings/advanced-people-flow-solutions/health-and-wellbeing/" data-info="tcm:92-7108-4"><span>Health and well-being solutions</span></a></li> </ul> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/en/existing-buildings/" class="main-menu-item hasChildren" target="_self" data-info="tcm:92-900-4"><span class="text">Existing buildings</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container"> <div class="link-info"> <div class="link-info-block" data-info="tcm:92-900-4"> <p class="link-info-block__title"> <a href="/en/existing-buildings/"> Existing buildings </a> </p> <p class="link-info-block__text"> <span> Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier </span> </p> </div> <div class="link-info-block" data-info="tcm:92-933-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Maintenance</p> <p class="link-info-block__text"> <span> Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6939-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE Care – preventive maintenance</p> <p class="link-info-block__text"> <span> Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators and escalators reliable and in good condition. We create a maintenance plan for your equipment based on its usage and inform you of any repair and modernization needs. Call us! 877-276-8691 </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6952-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE 24/7 Connected Services</p> <p class="link-info-block__text"> <span> Find out how KONE 24/7 Connected Predictive Maintenance and Monitoring Services for elevators and escalators reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on. Learn more on our website or call 877-276-8691 to discuss your needs with one </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6948-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Customer communications channels</p> <p class="link-info-block__text"> <span> The KONE Online web portal gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment. Review maintenance contracts, generate reports, and review historical data on equipment availability, performance, and repair costs. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6950-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Customer service</p> <p class="link-info-block__text"> <span> Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-934-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Elevator modernization</p> <p class="link-info-block__text"> <span> Find a trusted partner who offers simple and innovative elevator modernization solutions that can improve the safety, appearance and functionality of your elevator equipment. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-947-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Full Elevator Replacement</p> <p class="link-info-block__text"> <span> Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimizing disruption to life in your building. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-951-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Modular Elevator Modernization</p> <p class="link-info-block__text"> <span> With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:92-952-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Elevator Component Upgrades</p> <p class="link-info-block__text"> <span> Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-10884-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Hydraulic Elevator Modernization</p> <p class="link-info-block__text"> <span> Modernize and Enhance Your Hydraulic Elevator System for Improved Reliability and Safety </span> </p> </div> <div class="link-info-block" data-info="tcm:92-936-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Escalator & Autowalk modernization</p> <p class="link-info-block__text"> <span> Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components. Smart features include 24/7 monitoring and stand-by operation. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2112-4"> <p class="link-info-block__path">Existing buildings > Escalator & Autowalk modernization > </p> <p class="link-info-block__title">KONE EcoMod</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-938-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Advanced People Flow solutions</p> <p class="link-info-block__text"> <span> Discover our solutions for access and destination control, as well as communication and equipment monitoring. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-7109-4"> <p class="link-info-block__path">Existing buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-7103-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">People Flow Planning and Consulting</p> <p class="link-info-block__text"> <span> Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/en/existing-buildings/" data-info="tcm:92-900-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Existing buildings</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> <li> <a role="button" class="children" data-children="4" href="/en/existing-buildings/maintenance-new-offering/" data-info="tcm:92-933-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-maintenance-2"></use> </svg> </span> <span> Maintenance</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="4"> <li><a role="button" href="/en/existing-buildings/maintenance-new-offering/preventive/" data-info="tcm:92-6939-4"><span>KONE Care – preventive maintenance</span></a></li> <li><a role="button" href="/en/existing-buildings/maintenance-new-offering/247-connected-services/" data-info="tcm:92-6952-4"><span>KONE 24/7 Connected Services</span></a></li> <li><a role="button" href="/en/existing-buildings/maintenance-new-offering/customer-communication/" data-info="tcm:92-6948-4"><span>Customer communications channels</span></a></li> <li><a role="button" href="/en/existing-buildings/maintenance-new-offering/customer-service/" data-info="tcm:92-6950-4"><span>Customer service</span></a></li> </ul> </li> <li> <a role="button" class="children" data-children="5" href="/en/existing-buildings/elevator-modernization/" data-info="tcm:92-934-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-elevator-critical"></use> </svg> </span> <span> Elevator modernization</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="5"> <li><a role="button" href="/en/existing-buildings/elevator-modernization/elevator-replacement/" data-info="tcm:92-947-4"><span>Full Elevator Replacement</span></a></li> <li><a role="button" href="/en/existing-buildings/elevator-modernization/modular-modernization/" data-info="tcm:92-951-4"><span>Modular Elevator Modernization</span></a></li> <li><a role="button" href="/en/existing-buildings/elevator-modernization/component-upgrades/" data-info="tcm:92-952-4"><span>Elevator Component Upgrades</span></a></li> <li><a role="button" href="/en/existing-buildings/elevator-modernization/hydraulic-elevator-modernization/" data-info="tcm:92-10884-4"><span>Hydraulic Elevator Modernization</span></a></li> </ul> </li> <li> <a role="button" class="children" data-children="6" href="/en/existing-buildings/escalator-autowalk-modernization/" data-info="tcm:92-936-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-escalator-critical"></use> </svg> </span> <span> Escalator & Autowalk modernization</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="6"> <li><a role="button" href="/en/existing-buildings/escalator-autowalk-modernization/ecomod/" data-info="tcm:92-2112-4"><span>KONE EcoMod</span></a></li> </ul> </li> <li> <a role="button" class="children" data-children="7" href="https://www.kone.ca/en/new-buildings/advanced-people-flow-solutions/" data-info="tcm:92-938-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-people-flow"></use> </svg> </span> <span> Advanced People Flow solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="7"> <li><a role="button" href="https://www.kone.ca/en/existing-buildings/advanced-people-flow-solutions/health-and-wellbeing/default.aspx" data-info="tcm:92-7109-4"><span>Health and well-being solutions</span></a></li> </ul> </li> <li> <a role="button" class="" data-children="7" href="/en/existing-buildings/people-flow-planning/" data-info="tcm:92-7103-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-people-flow"></use> </svg> </span> <span> People Flow Planning and Consulting</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/en/tools-downloads/" class="main-menu-item hasChildren" target="_self" data-info="tcm:92-901-4"><span class="text">Tools & downloads</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container"> <div class="link-info"> <div class="link-info-block" data-info="tcm:92-901-4"> <p class="link-info-block__title"> <a href="/en/tools-downloads/"> Tools & downloads </a> </p> <p class="link-info-block__text"> <span> Create elevator specifications, design a car interior, and download PDF brochures about our latest solutions and services. You can also download practical planning guides for many of our solutions. You'll also find information about codes and standards as well as a glossary of elevator and escalator </span> </p> </div> <div class="link-info-block" data-info="tcm:92-8579-4"> <p class="link-info-block__path">Tools & downloads > </p> <p class="link-info-block__title">Elevator and Escalator Planning Tools</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-8580-4"> <p class="link-info-block__path">Tools & downloads > </p> <p class="link-info-block__title">Elevator Cab Designer Tool</p> <p class="link-info-block__text"> <span> KONE's free online designer tool for elevator cabs allows you to visualize what your elevator cab will look like before it goes into your building. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1309-4"> <p class="link-info-block__path">Tools & downloads > </p> <p class="link-info-block__title">KONE Brochure Library</p> <p class="link-info-block__text"> <span> </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/en/tools-downloads/" data-info="tcm:92-901-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Tools & downloads</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> <li> <a role="button" class="" data-children="7" href="/en/tools-downloads/elevator-escalator-planning-tools/" data-info="tcm:92-8579-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-drawing-tools"></use> </svg> </span> <span> Elevator and Escalator Planning Tools</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> <li> <a role="button" class="" data-children="7" href="/en/tools-downloads/cab-designer-tool/" data-info="tcm:92-8580-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-drawing-tools"></use> </svg> </span> <span> Elevator Cab Designer Tool</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> <li> <a role="button" class="" data-children="7" href="/en/tools-downloads/brochure-library/" data-info="tcm:92-1309-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> KONE Brochure Library</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/en/stories-and-references/" class="main-menu-item hasChildren" target="_self" data-info="tcm:92-902-4"><span class="text">References & Press Releases</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container"> <div class="link-info"> <div class="link-info-block" data-info="tcm:92-902-4"> <p class="link-info-block__title"> <a href="/en/stories-and-references/"> References & Press Releases </a> </p> <p class="link-info-block__text"> <span> This is the home of KONE References and Press Releases </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1307-4"> <p class="link-info-block__path">References & Press Releases > </p> <p class="link-info-block__title">Press releases</p> <p class="link-info-block__text"> <span> Official press releases for KONE Americas. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-962-4"> <p class="link-info-block__path">References & Press Releases > </p> <p class="link-info-block__title">References</p> <p class="link-info-block__text"> <span> </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/en/stories-and-references/" data-info="tcm:92-902-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> 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href="https://kone.my.site.com/koneonline/ccloginportal" role="button">KONE Online</a></li> </ul> <div class="mobile-ribbon-footer container"> <ul> <li><a aria-label="search" role="button" href="" class="search"><span class="icon-search"></span></a></li> <li><a aria-label="contact information" href="/en/about-us/contact-us/" class="contactInfo"><span class="icon-message"></span></a></li> </ul> </div> </div> </nav> <div class="search-popup"> <p class="search-popup__close"><span class="icon-reject"></span></p> <div class="search-form-mobile"> <form aria-label="Website Search" action="/en/searchresults.aspx" role="search"> <label class="search-input"> <span class="sr-only">Search</span> <input type="search" placeholder=Search name="search" value="" class="nav-search st-default-search-input"> </label> <button type="submit" aria-label="submit search"><span class="icon-search"></span></button> </form> </div> </div> <div class="kone-header-navigation__sticklylinks"> <a class="btn btn-primary btn-medium" href="/en/about-us/contact-us/" role="button"> Contact us </a> </div> </section> </header><main class="krtemplate"> <div class="bottom-sticky-items"> <a href="#" tabindex="1" class="btt" title="Back to top" data-swiftype-index="false"> <span>Back to top</span> </a> </div> <section class="module-breadcrumbs" data-swiftype-index="false"> <nav class="container breadcrumbs-section" aria-label="Breadcrumb"> <ul class="breadcrumb"> <li title="HOME"><a href="/en/" aria-label="HOME"><span class="icon-home"></span></a></li> <li title="Privacy statement" aria-current="page">Privacy statement</li> </ul> </nav> </section> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [{"@type": "ListItem","position": "1","name": "Root","item": "https://www.kone.ca/en/" },{"@type": "ListItem","position": "2","name": "Privacy statement","item": "https://www.kone.ca/en/privacy-statement.aspx" }] } </script> <section class="module module-content-blocks layout-cards " id="item-12233"> <div class="container"> <header> <h1>Privacy statement </h1> </header> <div class="content content-blocks"> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>Purpose of this Privacy Statement</h3> <div class="details"><p>KONE Corporation and its employees, partners, subsidiaries and affiliates (“KONE”) are committed to protecting your privacy and personal data. KONE processes your personal data in accordance with applicable data privacy laws. If you have issues viewing this page or would like this privacy statement in a different format, please contact us at <a href="https://www.kone.com/en/contact.aspx">https://www.kone.com/en/contact.aspx</a> and select the “Personal Data Enquiry” option.</p><p>This privacy statement provides you comprehensive information about the personal data processing activities conducted by KONE (herein, the “Privacy Statement”). Moreover, the different rights you have as a data subject may also vary from by jurisdiction depending on the applicable privacy laws.</p><p>This privacy statement is divided into different sections that relate to the different logical personal data processing functions in KONE. At the end of this privacy statement, you will receive information of the rights you have as a data subject.</p><ol><li>KONE Webpages and Internet Services <br /></li><li>KONE’s Customer Relationship Management Databases <br /></li><li>KONE’s Supplier and Subcontractor Data <br /></li><li>Data Subjects’ Rights <br /></li><li>Protection of Data Transmitted over the Internet <br /></li><li>Updates to the Privacy Statement</li></ol></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>Data Controller and Contact Information</h3> <div class="details"><p>From data subject’s perspective, the local KONE group company with whom the data subject is or has been in contact with or otherwise has the closest relationship with, is the data controller of the respective data subject’s personal data.</p><p>Many of the tools and processes used in KONE are global and made available to local KONE entities in a centralized manner by KONE Corporation. </p><p>In all data protection related matters, data subjects, including those located or residing in Quebec, may contact KONE, regardless of the local KONE group company or localized relationship, by using the following contact information:</p><p>KONE Building <br /> Keilasatama 3, 02150 Espoo, Finland <br /> Telephone: +358 204 751 <br /> Contact person: Global Legal, Data Protection Counsel, <a href="mailto:personaldatarequest@kone.com" target="_blank">personaldatarequest@kone.com</a></p><p>All requests that relate to use of data subject’s rights can be sent to KONE by using the contact form available on the kone.com webpage at <a href="http://www.kone.com/en/contact.aspx" target="_blank">http://www.kone.com/en/contact.aspx</a> (select option “Personal Data Enquiry”), regardless of the data subject’s country. </p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>1. KONE Webpages and Internet Services</h3> <div class="details"><p>This section provides you with general information on the processing of your personal data by KONE related to this website and the other internet services of KONE (the “Site”). KONE will process your personal data collected through the Site in accordance with this Privacy Statement and applicable laws. Please read this Privacy Statement carefully if you plan to browse or otherwise use the Site. </p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>1.1. Collected Personal Data</h3> <div class="details"><p>When visiting the Site, certain technical and other information is automatically sent by your computer to us (i.e. IP address, the type of your browser and the source of your visit). We also collect information about your website usage information by using cookies. Please see the Cookies section of this Privacy Statement for further information.</p><p>On certain parts of the Site, you may be asked to provide personal data and/or sign up for the service to access a service that you have requested. Once you register on the Site or have otherwise been assigned a specific identification code to access your accounts, we may request that you provide certain information.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>1.2. The Purposes and Legal Grounds of the Processing</h3> <div class="details"><p>The purpose of KONE’s processing of personal data collected through the Site is to ensure an efficient and secure use of the Site and to;</p><ul><li>develop the Site for a better quality and broader scope of services; <br /></li><li>provide customized services and content recognizing your specific needs and interests; <br /></li><li>improve our services to you; <br /></li><li>contact you; <br /></li><li>conduct research and collect statistics (e.g. what sections of our Site the users visit and how much time they spend on the Site).</li></ul><p>KONE strives to produce cost efficient services without you having to register separately to each of the different services provided on the Site.</p><p>When required by applicable law, KONE will request data subject’s consent for personal data processing relating to the abovementioned purposes. In all other circumstances, KONE’s processing of the personal data in this section is based on our legitimate interests or other similar basis as outlined in applicable data privacy laws. </p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>1.3. Source(s) of Personal Data and Retention Period</h3> <div class="details"><p>The personal data is received directly from the data subject or obtained in connection with their use of the Site, including first and third party cookies as described below.</p><p>The personal data will be stored as long as needed for the purposes it has been collected for or as defined in our retention schedules. After that, the personal data will be effectively deleted or made anonymous. </p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>1.4. Cookies</h3> <div class="details"><p>From time to time KONE may place information, commonly known as “cookies”, on your computer or mobile device to allow us to identify you, provided that you have consented to the placing of cookies on your computer or device by opting in function. Cookies give KONE information on how and when you have used the Site and help KONE to improve the Site for a better service. Cookies are today commonly used on many web sites. If you do not wish to receive cookies, you may opt-out via our <a href="javascript:Bootstrapper.gateway.openModal()">cookie preference center</a>. Kindly note, that disabling cookies may prevent you from using certain services on the Site.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>1.5. Remarketing</h3> <div class="details"><p>The Site may use Google AdWords Remarketing to display advertisements based on your recent visit on the Site (“Remarketing”). Remarketing at the Site is used for building awareness of KONE solutions and services. The information regarding the visits is collected by placing a third-party cookie on your computer. You may opt-out from Remarketing related to use of the Site through KONE cookie setting tool. You may use more comprehensive opt-out options relating to your use of third party websites through visiting the Network Advertising Initiative website, by modifying the remarketing ad settings on the Google Ad Settings site or by disabling cookies.</p><p><a href="https://support.google.com/ads/answer/2662922?hl=en" target="_blank">Opt-out for Google AdWords Remarketing » </a></p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>1.6. Website Analytics</h3> <div class="details"><p>KONE uses website analytics, such as Adobe Analytics and Google Analytics, to gather statistics about the users of the Site with the aim to improve the contents of the Site. Normally this data is anonymous, however, if you have identified yourself when downloading content from the website, logged into KONE online service or entered the website through a link in an e-mail, we may be able to identify the analytics data collected about your use of the Site. You may use the opt-out functions of KONE cookie setting tool to disable KONE from tracking your visits to the Site. You need to repeat this action when you use different computers and/or browsers to visit KONE’s websites. To opt-out from Google Analytics, you may download Google Analytics Opt-out Browser Add-on.</p><p><a href="https://tools.google.com/dlpage/gaoptout" target="_blank">Opt-out for Google analytics » </a></p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>1.7. Transfers of Personal Data</h3> <div class="details"><p>Kone provides personal data to our affiliates, subsidiaries, and subcontractors that assist KONE in providing services to you, which include technical support, payment processors, or other third parties with your consent. In some circumstances, we may disclose personal data in response to subpoenas, warrants, or other court orders as part of a legal process or as is required to follow applicable laws. KONE may disclose personal data to establish or defend our legal rights, including to take action regarding illegal activities, suspected fraud, or a violation of our policies, including others. Due to the technical and practical requirements some of the personal data may be processed by subcontractors located outside your jurisdiction. However, such subcontractors have agreed to the data processing standards of KONE and KONE has adhered to applicable law regarding cross border transfers of personal data.</p><p>KONE may provide aggregate statistics about its customers, sales, traffic patterns, and other related Site information to reputable third parties, but these statistics will include no personal data.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>2. KONE’s Customer Relationship Management Databases</h3> <div class="details"><p>Like many other companies, KONE uses customer relationship management (“CRM”) databases to manage and track our sales and marketing activities. KONE’s CRM databases include personal data of our customers’, potential customers’ and other companies’ representatives with whom KONE has a business relationship or wants to develop one. KONE’s CRM databases may also include personal data of KONE’s customers’ customers or end-users who contact KONE relating to elevators, escalators or other equipment under KONE maintenance as well as personal data related to external stakeholders KONE is interested to contact and provide with general information of KONE and its business (e.g. media representatives, economic influencers).</p><p>This section provides more information about KONE’s personal data processing relating to CRM.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>2.1. Collected Personal Data</h3> <div class="details"><p>Following information is collected and processed in connection with CRM:</p><ul><li>Name <br /></li><li>Title <br /></li><li>e-mail <br /></li><li>mobile phone number <br /></li><li>fixed phone <br /></li><li>fax number <br /></li><li>Address <br /></li><li>Language <br /></li><li>Possible other information relevant for the business relationship</li></ul><p>Such personal information is later in this Section 2 of the privacy statement referred to as “<em>personal data</em>” and the individuals, whose personal data is processed, are referred to as “<em>data subjects</em>”. </p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>2.2. The Purposes and Legal Grounds of the Processing</h3> <div class="details"><p>The purpose why KONE processes personal data is to facilitate KONE’s business, support sales activities, manage deliveries, maintenance services and invoicing, contacting customers for contract management and marketing purposes and otherwise maintaining the customer relationship. KONE may also use personal data to handle incidents and claims as well as provide assistance as requested by customer.</p><p>KONE may contact the data subjects for conducting customer loyalty surveys. In order to improve its services KONE would like to receive the survey responses with the customer contact person’s name. The processing of your name and any other personal data in connection with customer loyalty surveys is based on your consent. All answers and data collected in connection with such surveys will be classified as confidential within KONE and adequate security measures are employed when handling and transferring the data.</p><p>Processing of the personal data is necessary for the performance of sales contracts to which the customer company is a party. Further, processing of personal data is necessary for the legitimate interests pursued by KONE relating to its regular business purposes. When required by applicable laws, KONE will request data subject’s consent for personal data processing.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>2.3. Source(s) of Personal Data and Retention Period</h3> <div class="details"><p>The personal data has been received from the customers or obtained in connection with their use of KONE’s products and services. Personal data may also originate from KONE’s representatives based on their business interactions with the data subjects. In certain cases KONE may collect personal data from public registers and other reliable external sources.</p><p>The personal data will be stored as long as needed for the above said purposes. After that, the personal data will be effectively deleted or made anonymous.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>2.4. Transfers of Personal Data </h3> <div class="details"><p>Kone provides personal data to our affiliates, subsidiaries, and subcontractors that assist KONE in providing services to you, which include technical support, payment processors, or other third parties with your consent. In some circumstances, we may disclose personal data in response to subpoenas, warrants, or other court orders as part of a legal process or as is required to follow applicable laws. KONE may disclose personal data to establish or defend our legal rights, including to take action regarding illegal activities, suspected fraud, or a violation of our policies, including others. KONE ensures that such third parties are always bound by contracts, which sufficiently address data protection and confidentiality requirements.</p><p>Due to technical and practical requirements, the personal data may also be processed outside of your jurisdiction. KONE ensures that there is a legal basis for such transfers and KONE has adhered to applicable law regarding cross border transfers of personal data.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>3. KONE’s Supplier and Subcontractor Data</h3> <div class="details"><p>KONE Corporation and its employees, partners, subsidiaries and affiliates (together “KONE”) use solutions and database technology to manage the contact data of KONE’s suppliers’ and subcontractors’ representatives. This privacy statement provides more information about KONE’s personal data processing relating to such sourcing and purchasing activities (“Supplier Databases”). </p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>3.1. Collected Personal Data</h3> <div class="details"><p>Following information is collected and processed in connection with Supplier Databases:</p><ul><li>Name <br /></li><li>Title <br /></li><li>e-mail <br /></li><li>phone number <br /></li><li>Address <br /></li><li>Invoicing Information <br /></li><li>Possible other information relevant for the business relationship <br /></li><li>Subcontractors’ employees’ name, date of birth, contact information, employment information, qualifications and certifications, other personal information as required by KONE’s customers to ensure proper access control and safety for construction sites</li></ul><p>Such personal information is later in this section 3 privacy statement referred to as “<em>personal data</em>” and the individuals, whose personal data is processed, are referred to as “<em>data subjects</em>”.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>3.2. The Purposes and Legal Ground of the Processing</h3> <div class="details"><p>The purpose why KONE processes personal data is to facilitate KONE’s sourcing, purchasing, invoice handling and contract management activities. KONE may also use the information to resolve claims or manage incidents and perform supplier due diligence.</p><p>KONE may use the contact information for more general communications and management of the supply relationship, such as sending relevant information of KONE’s operations and upcoming events.</p><p>Further, in order for KONE to fulfill its obligations relating to quality and safety of its operations, KONE needs to be able to reliably identify any external persons working for KONE. To enable the identification of external workforce, KONE needs to store certain personal information about the external workforce in our Supplier Databases. The information of external workforce stored in KONE’s Supplier Databases will only be used for identification and management of the external workforce as needed in connection with their work performed for KONE.</p><p>KONE processes personal data because it is necessary for the performance of a sourcing contract and/or because it is necessary for the purposes of the legitimate interests pursued by KONE relating to its regular business activities. KONE may also be obliged by applicable local laws to collect certain information about the supplier and its employees and representatives. Such obligations may relate e.g. to safety requirements, taxation, insurances and contractor’s other statutory obligations and liability when work is contracted out. When required by applicable laws, KONE will request data subject’s consent for personal data processing.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>3.3. Source(s) of Personal Data and Retention Period</h3> <div class="details"><p>The personal data has been obtained from the suppliers or obtained in connection with their business relationship with KONE. Information about external workforce is generally obtained from the subcontractor companies who are the employers of such individuals. In certain cases KONE may collect personal data from public registers and other reliable external sources.</p><p>The personal data will be stored as long as needed for the above said purposes. After that, the personal data will be effectively deleted or made anonymous.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>3.4. Transfers of Personal Data </h3> <div class="details"><p>KONE provides personal data to our affiliates, subsidiaries, and subcontractors that assist KONE in providing services to you, which include technical support, payment processors, or other third parties with your consent. In some circumstances, we may disclose personal data in response to subpoenas, warrants, or other court orders as part of a legal process or as is required to follow applicable laws. KONE may disclose personal data to establish or defend our legal rights, including to take action regarding illegal activities, suspected fraud, or a violation of our policies, including others. KONE ensures that such third parties are always bound by contracts, which sufficiently address data protection and confidentiality requirements.</p><p>Due to technical and practical requirements, personal data may also be processed outside of your justification. KONE ensures that applicable law is followed for such transfers.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>4. Data Subjects’ Rights</h3> <div class="details"><p>Data subjects may at any time contact KONE and request access to their personal data. KONE will at the data subjects’ request rectify or erase any incomplete, inaccurate or outdated personal data. Data subject requests can be sent to KONE by using the contact form available on the kone.com webpage at <a href="http://www.kone.com/en/contact.aspx" target="_blank">http://www.kone.com/en/contact.aspx</a> (select option “Personal Data Enquiry”).</p><p>Such rights include right to access, delete, or correct your personal data. If the personal data processing is based on consent, the data subject is entitled to withdraw the consent at any time. If the personal data processing is based on another legal basis, the data subject may object to such processing based on a specific individual circumstance. Data subjects must identify such circumstance in the request relating to objection.</p><p>Under certain, limited circumstances data subjects may also request data portability of their personal data. Due to technical limitations, KONE may not be able to convert your personal data into the desired format. In the event the data subjects have concerns or remarks regarding KONE’s processing activities, they also have the right to lodge a complaint with the relevant supervisory authority. </p><p>In some situations, KONE may be required to verify your identity prior to adhering to your request, including certifying in writing that you are the person you claim to be. KONE does not discriminate against any data subjects who legally exercise their rights relating to their personal data. </p><p>KONE may refuse a request or obtain a reasonable fee for fulfilling a request if the request is manifestly unfounded or excessive or KONE has another legitimate ground for refusing the request. Such legitimate grounds could e.g. prevent KONE from deleting personal data that needs to be retained due to local legal requirements or to maintain an audit trail until the end of local claim period. KONE may also need to retain the data to be able to fulfil contractual obligations.</p><p>Please also note, that if KONE blocks or deletes your personal data as requested, KONE may not be able to perform the services you would like to use or have previously ordered or requested or provide you the content you would like to download or receive.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>5. PROTECTION OF DATA TRANSMITTED OVER THE INTERNET</h3> <div class="details"><p>No method of transmission over the internet, or method of electronic storage, is fully secure. Additionally, we maintain internal governance policies designed to protect your information. These governance policies include, but are not limited to, Written Information Security Protocols, Incident Response Plans, Data Subject Request Protocols, and Record Retention and Destruction Policies. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.</p><p>Some of our applications permit you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.</p></div> </div> </article> <article class="content-block"> <div class="media"> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>6. Updates to the Privacy Statement</h3> <div class="details"><p> KONE seeks to develop the Site, its business as well as its data protection related processes and tools continuously and reserves the right to amend this Privacy Statement. KONE hopes that you review this Privacy Statement from time to time for any amendments. To the extent required by applicable privacy laws, KONE may contact you also through other interfaces or by using the collected contact information to provide information about updates that have material effects to you as a data subject. </p></div> </div> </article> </div> </div> </section> <h2 style="display:none">Privacy statement</h2> </main> <input type="hidden" id="cookiepopupversion" name="cookiepopupversion" value="v1" /> <section class="cookie-law hide bg-sand" data-host="www.kone.ca" data-cookie-url="/api/cookie" data-cookie-value-url="/api/cookievalue" id="item-8936" data-swiftype-index="false"> <header> </header> <div> <section> <div> <div><p>This site uses cookies in order to provide you with the best user experience. You consent to the use of cookies by continuing the use of the site without changing your browser settings. You can change your browser settings and preferences at any time. 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