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name="next-size-adjust"/><script src="/_next/static/chunks/polyfills-42372ed130431b0a.js" noModule=""></script></head><body><div><div class="db-layout db-layout--centered layout_container__QA4Ys"><div class="db-theme BF_LIGHT"><div class="db-container db-container--full db-container--filled db-pv-m t:db-pv-l"><div class="db-container db-container--content layout_header__HrFrK"><div class="layout_skipToContent__Y_9CJ"><button class="db-button db-button--solid db-button--default db-button--size-m" type="button" id="skip-to-content">Jump to content</button><span class="db-inline-spacer"> </span></div><a title="Homepage" class="logo-link_container__4yqAF" href="/en"><span class="db-logo db-logo--size-m t:db-logo--size-xl db-logo--auto"><svg viewBox="0 0 40 28" class="db-logo__db"><rect x="2" y="2" width="36" height="24"></rect><path d="M35.9 0c2.13 0 3.98 1.6 4.1 3.7v20.2a4.12 4.12 0 01-3.9 4.1H4c-2.13 0-3.9-1.7-4-3.9V3.9C0 1.77 1.69.1 3.8 0h32.1zm0 3H4c-.56 0-.95.44-1 .98V23.8c0 .56.35 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href="/en/service"><span>Service</span></a></li></ul></nav></div></div><main class="db-container db-container--full db-container--filled layout_main__88FzF" id="content"><article><div class="headerbar_background__W_n43" data-testid="headerbar"><div class="db-theme BF_DARK"><div class="db-container db-container--full db-container--filled headerbar_container__1Nk5H" data-testid="headerbar-variant-subpage"><div class="db-container db-container--text"><h1 class="db-display db-fs10 t:db-fs12 d:db-fs12">Privacy notice DB Bahnhof live Next</h1></div></div></div></div><div class="db-container db-container--content db-mt-xl"><div class="db-container db-container--text page-content_container__axo6A"><div class="db-container db-container--text db-mb-m page-content_intro__4nKjx"><div class="bf-richtext"><p class="db-body db-fs5 t:db-fs5 d:db-fs5">We welcome you to our app and would like to explain to you in what circumstances and how your personal data is collected and processed. Protecting your information is important to us.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">The following privacy statement gives you an overview of how we collect and process your data on this app.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">The request for consent will contain information about what data we collect, how we use it and how you can object to your data's usage.</p></div></div><div class="db-container db-container--text db-mb-ml"><span class="db-body db-fs3 t:db-fs3 d:db-fs3 db-body--secondary db-body--wrapped page-meta_container__R63Zm"><span data-testid="page-meta-release-date">Updated: <time dateTime="2024-09-20">20 September 2024</time></span></span></div><div class="db-container db-container--text"><div class="bf-richtext"><span class="anchor_container__URXYE" data-testid="anchor"><span id="toc"><h2 class="db-headline db-fs8 t:db-fs9 d:db-fs9 db-mt-xxl">Overview</h2></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#toc"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span><nav class="toc" data-is-toc="true"><ul class="toc-level toc-level-1"><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#who-is-responsible-for-collecting-and-processing-data"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>Who is responsible for collecting and processing data?</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#what-data-do-we-collect-and-how-and-why-do-we-process-your-data"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>What data do we collect and how and why do we process your data?</span></a><ul class="toc-level toc-level-2"><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#app-download"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>App download</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#key-functions"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>Key functions</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#contacting-us"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>Contacting us</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#legal-basis-for-data-processing"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>Legal basis for data processing</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#do-you-share-my-data-with-third-parties"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>Do you share my data with third parties?</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#how-long-will-my-data-be-stored"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>How long will my data be stored?</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#what-are-my-rights-as-a-user"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>What are my rights as a user?</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#when-are-cookies-used"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>When are cookies used?</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#analytics-via-deutsche-bahn-ag"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>Analytics via Deutsche Bahn AG</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#external-links"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>External links</span></a></li><li class="db-body db-fs5 t:db-fs5 d:db-fs5"><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="#updating-privacy-notice"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="m12 18.04 5.552-5.55-1.177-1.162-2.227 2.227a16 16 0 0 0-1.272 1.431h-.064c.032-.461.032-.795.032-1.145V6h-1.686v7.841c0 .35 0 .684.032 1.145h-.064a16 16 0 0 0-1.272-1.431l-2.227-2.227L6.45 12.49z"></path></svg><span>Updating privacy notice</span></a></li></ul></li></ul></nav><span class="anchor_container__URXYE" data-testid="anchor"><span id="who-is-responsible-for-collecting-and-processing-data"><h2 class="db-headline db-fs8 t:db-fs9 d:db-fs9 db-mt-xxl">Who is responsible for collecting and processing data?</h2></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#who-is-responsible-for-collecting-and-processing-data"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">DB InfraGO AG collects and processes your data as the responsible party.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">The appointed data protection officer is Dr. Marein Müller.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">If you have any questions or suggestions regarding data protection, please contact:<br/><a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="mailto:Datenschutz.DBInfraGO@deutschebahn.com"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="M18.1 7c1.05 0 1.9.85 1.9 1.9v7.203a1.9 1.9 0 0 1-1.9 1.9H5.9a1.9 1.9 0 0 1-1.9-1.9V8.9C4 7.85 4.85 7 5.9 7Zm-.324 2.931-4.827 4.974c-.599.617-1.403.625-1.991.019l-4.75-4.893q-.204-.211-.541-.626v6.381a.5.5 0 0 0 .5.5h11.666a.5.5 0 0 0 .5-.5V9.292a11 11 0 0 1-.557.64ZM6.846 8.478l.1.081q1.424 1.15 1.51 1.238c.559.576 1.762 1.892 3.544 3.728 1.81-1.864 2.965-3.2 3.534-3.784q.086-.09 1.493-1.238c-.738.144-1.384.214-2.027.214H9c-.68 0-1.362-.078-2.154-.239"></path></svg><span>Datenschutz.DBInfraGO@deutschebahn.com</span></a></p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">If you have any questions, comments and/or criticism in connection with the current version of <a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="https://www.bahnhof.de/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="M8.667 8v1.8H5.8v8.4h8.233v-2.867h1.8V19a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V9a1 1 0 0 1 1-1zM19 5v7.85l-1.653-.011v-3.15c0-.786.056-1.45.112-1.911l-.045-.045c-.303.349-.54.585-.787.832l-5.545 5.545-1.192-1.192 5.693-5.693c.198-.197.405-.396.684-.64l-.045-.044c-.461.056-1.125.112-1.912.112h-3.149L11.15 5z"></path></svg><span>bahnhof.de</span></a> please contact:</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">DB InfraGO AG<br/>I.ISI<br/>Adam-Riese-Straße 11-13<br/>60327 Frankfurt am Main</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">E-Mail: <a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="mailto:feedback@bahnhof.de"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="M18.1 7c1.05 0 1.9.85 1.9 1.9v7.203a1.9 1.9 0 0 1-1.9 1.9H5.9a1.9 1.9 0 0 1-1.9-1.9V8.9C4 7.85 4.85 7 5.9 7Zm-.324 2.931-4.827 4.974c-.599.617-1.403.625-1.991.019l-4.75-4.893q-.204-.211-.541-.626v6.381a.5.5 0 0 0 .5.5h11.666a.5.5 0 0 0 .5-.5V9.292a11 11 0 0 1-.557.64ZM6.846 8.478l.1.081q1.424 1.15 1.51 1.238c.559.576 1.762 1.892 3.544 3.728 1.81-1.864 2.965-3.2 3.534-3.784q.086-.09 1.493-1.238c-.738.144-1.384.214-2.027.214H9c-.68 0-1.362-.078-2.154-.239"></path></svg><span>feedback@bahnhof.de</span></a></p> <span class="anchor_container__URXYE" data-testid="anchor"><span id="what-data-do-we-collect-and-how-and-why-do-we-process-your-data"><h2 class="db-headline db-fs8 t:db-fs9 d:db-fs9 db-mt-xxl">What data do we collect and how and why do we process your data?</h2></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#what-data-do-we-collect-and-how-and-why-do-we-process-your-data"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">We collect and process your data only for specific purposes. These may arise from technical necessities, contractual requirements or offers in our app.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">When you use the app, we must collect and store certain information for technical reasons (e.g. Device-ID). Such information includes the date and duration of your visit, any entries you make, the version and recognition data of the app and the operating system.</p> <span class="anchor_container__URXYE" data-testid="anchor"><span id="app-download"><h3 class="db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l">App download</h3></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#app-download"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">When you download the app, your username, email address and user ID, the time of the download and the individual device ID are transferred to the app store. We have no influence on the data processing and are not responsible for it. You can find more information in the <a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="https://policies.google.com/privacy?hl=en"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="M8.667 8v1.8H5.8v8.4h8.233v-2.867h1.8V19a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V9a1 1 0 0 1 1-1zM19 5v7.85l-1.653-.011v-3.15c0-.786.056-1.45.112-1.911l-.045-.045c-.303.349-.54.585-.787.832l-5.545 5.545-1.192-1.192 5.693-5.693c.198-.197.405-.396.684-.64l-.045-.044c-.461.056-1.125.112-1.912.112h-3.149L11.15 5z"></path></svg><span>Google PlayStore</span></a> and <a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="https://www.apple.com/privacy/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="M8.667 8v1.8H5.8v8.4h8.233v-2.867h1.8V19a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V9a1 1 0 0 1 1-1zM19 5v7.85l-1.653-.011v-3.15c0-.786.056-1.45.112-1.911l-.045-.045c-.303.349-.54.585-.787.832l-5.545 5.545-1.192-1.192 5.693-5.693c.198-.197.405-.396.684-.64l-.045-.044c-.461.056-1.125.112-1.912.112h-3.149L11.15 5z"></path></svg><span>Apple App Store</span></a>.</p> <span class="anchor_container__URXYE" data-testid="anchor"><span id="key-functions"><h3 class="db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l">Key functions</h3></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#key-functions"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">For this app to work, it must be able to save and transfer data. To do this, it needs permission to change or delete the contents of the storage and to retrieve data from the internet. The legal basis is Article 6 (1) (b) GDPR.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">Additional services are described in the following sections.</p> <span class="anchor_container__URXYE" data-testid="anchor"><span id="contacting-us"><h3 class="db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l">Contacting us</h3></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#contacting-us"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">When contacting us via the feedback feature on the station pages, the e-mail address, the device manufacturer and the used app version are collected to process your request and, if necessary, to identify errors. Should you proactively contact a store in a train station by phone, the app accesses the call function of your telephone.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">You can also contact us via DB Smile, the virtual chat assistant (chatbot/live chat) of DB InfraGO AG.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">DB Smile knows the app content and provides keyword-based answers to customers’ questions, recommends links to the relevant pages and can suggest other channels for contacting us. We are constantly updating our chatbot so that it can provide you with the best support when navigating our online and mobile information offerings. At the moment, DB Smile cannot process complex/extensive questions. If a request cannot be resolved via our chatbot, you have the opportunity to continue chatting live with an agent. Personal information is neither required nor requested to use DB Smile. In the case of a live chat, it may be necessary at your request to process certain personal information to answer your concern. Our system stores your questions for max. 30 days so that its self-learning algorithms can improve how the chatbot functions. It does not evaluate personal data. Usage-related metrics such as chat duration, information timestamps, number of exchanges and general location of the user are stored exclusively for statistical reasons. We only store any information relating to you so that we can process your enquiry and for reasons connected with our internal procedures, for example managing and improving our business and service processes (Article 6.1.b of GDPR).</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">If you contact us via other channels, such as those communicated within the scope of special campaigns or programs for customers at selected stations, we will use the information you provide us with (for example e-mail or phone number) only for measures required within the context of the relevant campaign or programs.</p> <span class="anchor_container__URXYE" data-testid="anchor"><span id="legal-basis-for-data-processing"><h3 class="db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l">Legal basis for data processing</h3></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#legal-basis-for-data-processing"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">If we obtain your consent to process personal data, this serves as the legal basis as per Article 6 (1) a) of the GDPR.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">Where the processing of personal data is necessary for the performance of a contract with you, the contract provides the legal basis under Article 6 (1) b) of the GDPR. Article 6 (1) b) of the GDPR also applies to processing required for performing precontractual measures, e.g. in connection with requests pertaining to our products or services.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">If our company is under a legal obligation that makes it necessary to process personal data (for example, to fulfil tax obligations), this processing is performed on the basis of Article 6 (1) (c) GDPR.</p> <span class="anchor_container__URXYE" data-testid="anchor"><span id="do-you-share-my-data-with-third-parties"><h3 class="db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l">Do you share my data with third parties?</h3></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#do-you-share-my-data-with-third-parties"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">Processing contracts generally requires the involvement of order processing specialists working under orders, for example computer centre operators, printing service providers, delivery service providers or other parties involved in contract processing.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">We take great care when selecting external service providers who process data on our behalf, and they adhere to our strict contractual obligations. These service providers follow our instructions. This is safeguarded by strict contractual regulations, technical and organizational measures and supplementary checks.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">Your data is forwarded only if you have provided us with your explicit consent or if mandated by legal provisions.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">Your information is not forwarded to a third-party state outside the EU/EEA or to an international organization unless suitable guarantees have been provided. These include standard EU contract clauses and an EU Commission decision regarding suitability.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">Further information about data processing at DB concern can be found at: <a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="https://www.deutschebahn.com/de/konzern/konzernprofil/datenschutz"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="M8.667 8v1.8H5.8v8.4h8.233v-2.867h1.8V19a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V9a1 1 0 0 1 1-1zM19 5v7.85l-1.653-.011v-3.15c0-.786.056-1.45.112-1.911l-.045-.045c-.303.349-.54.585-.787.832l-5.545 5.545-1.192-1.192 5.693-5.693c.198-.197.405-.396.684-.64l-.045-.044c-.461.056-1.125.112-1.912.112h-3.149L11.15 5z"></path></svg><span>deutschebahn.com/de/konzern/konzernprofil/datenschutz</span></a></p> <span class="anchor_container__URXYE" data-testid="anchor"><span id="how-long-will-my-data-be-stored"><h3 class="db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l">How long will my data be stored?</h3></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#how-long-will-my-data-be-stored"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">We store your data only for as long as is necessary to fulfil the purpose for which the data was collected (as part of a contractual relationship, for example) or to comply with legal requirements. For example, if you submit an enquiry, we store your data for at least the period of time necessary for processing your questions or enquiries in a satisfactory manner. Your data is then deleted.</p> <span class="anchor_container__URXYE" data-testid="anchor"><span id="what-are-my-rights-as-a-user"><h3 class="db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l">What are my rights as a user?</h3></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#what-are-my-rights-as-a-user"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <ul> <li class="db-body db-fs5 t:db-fs5 d:db-fs5">Users can demand to know what data pertaining to them has been stored.</li> <li class="db-body db-fs5 t:db-fs5 d:db-fs5">They can demand the correction or deletion of their personal data, or demand that its processing be restricted (blocking), provided this is permissible by law and possible within the framework of an existing contractual relationship.</li> <li class="db-body db-fs5 t:db-fs5 d:db-fs5">They have the right to submit complaints to a supervisory authority. The regulator responsible for DB InfraGO AG is the Hessische commissioner for data security and freedom of information (Hessische Beauftragte für Datenschutz und Informationsfreiheit), post office box 3163, 65021 Wiesbaden, Germany.</li> <li class="db-body db-fs5 t:db-fs5 d:db-fs5">Users have the right to transfer those data that have been provided to us on the basis of consent or a contract (data portability).</li> <li class="db-body db-fs5 t:db-fs5 d:db-fs5">If they have given us consent to process data, they can withdraw it using the same process by which they provided it. The withdrawal of consent does not affect the legality of data processing performed before withdrawal on the basis of the consent provided previously.</li> <li class="db-body db-fs5 t:db-fs5 d:db-fs5">Users may object to data processing on the basis of your particular situation if the data processing is carried out on the basis of our legitimate interests or is necessary for the performance of a public task.</li> <li class="db-body db-fs5 t:db-fs5 d:db-fs5">They can object to being approached by advertising at any time with effect for the future (advertising objection).</li> <li class="db-body db-fs5 t:db-fs5 d:db-fs5">To exercise the rights, simply post a letter to the relevant office (see section on the party responsible for collecting and processing data) or send an e-mail to: <a class="link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link" href="mailto:marketing-bahnhoefe@deutschebahn.com"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="db-icon" role="presentation" viewBox="0 0 24 24"><path fill="currentColor" d="M18.1 7c1.05 0 1.9.85 1.9 1.9v7.203a1.9 1.9 0 0 1-1.9 1.9H5.9a1.9 1.9 0 0 1-1.9-1.9V8.9C4 7.85 4.85 7 5.9 7Zm-.324 2.931-4.827 4.974c-.599.617-1.403.625-1.991.019l-4.75-4.893q-.204-.211-.541-.626v6.381a.5.5 0 0 0 .5.5h11.666a.5.5 0 0 0 .5-.5V9.292a11 11 0 0 1-.557.64ZM6.846 8.478l.1.081q1.424 1.15 1.51 1.238c.559.576 1.762 1.892 3.544 3.728 1.81-1.864 2.965-3.2 3.534-3.784q.086-.09 1.493-1.238c-.738.144-1.384.214-2.027.214H9c-.68 0-1.362-.078-2.154-.239"></path></svg><span>marketing-bahnhoefe@deutschebahn.com</span></a></li> </ul> <span class="anchor_container__URXYE" data-testid="anchor"><span id="when-are-cookies-used"><h3 class="db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l">When are cookies used?</h3></span><span class="anchor_button__9oQCx"><a class="db-button db-button--hover-only db-button--round db-button--size-m" href="#when-are-cookies-used"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><g stroke="currentColor" fill="none" stroke-linecap="round" stroke-width="2"><path d="M9 16H7a4 4 0 110-8h2"></path><path stroke-width="2.1" d="M8 12h8"></path><path d="M15 16h2a4 4 0 100-8h-2"></path></g></svg><span aria-hidden="false">Copy link to this section</span></a><span class="db-inline-spacer"> </span></span></span> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">Cookies are small text files in which personal data can be stored. When a page is accessed, cookies can be transferred to it, making it possible to identify the user. Cookies help to make web pages easier for users to use. 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If your consent is necessary or if elements of the privacy notice contain provisions from a contractual relationship with you, changes will be made only with your consent.</p> <p class="db-body db-fs5 t:db-fs5 d:db-fs5">Last modified: 20.09.2024</p></div></div></div></div><div class="db-container db-container--extended db-mt-xl t:db-mt-xxl db-mb-ml page-bottom-links_pageBottomLinks__wIW_x" data-testid="page-bottom-links"><a class="db-button db-button--hover-only db-button--default db-button--icon-position-before db-button--size-m back-to-top_button__YcYr9" href="#top" data-testid="back-to-top"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" data-testid="back-to-top-icon" aria-hidden="true"><path d="m12 6-5.55 5.55 1.18 1.16 2.22-2.23a16 16 0 0 0 1.28-1.43h.06c-.03.47-.03.8-.03 1.15v7.84h1.68V10.2c0-.35 0-.68-.03-1.15h.07c.4.5.82.98 1.27 1.43l2.22 2.23 1.18-1.16L12 6Z" fill="currentcolor"></path></svg>Back to top</a><span class="db-inline-spacer"> 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class=\"toc\" data-is-toc=\"true\"\u003e\u003cul class=\"toc-level toc-level-1\"\u003e\u003cli class=\"toc-item toc-item-h2\"\u003e\u003ca class=\"toc-link toc-link-h2\" href=\"#who-is-responsible-for-collecting-and-processing-data\"\u003eWho is responsible for collecting and processing data?\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h2\"\u003e\u003ca class=\"toc-link toc-link-h2\" href=\"#what-data-do-we-collect-and-how-and-why-do-we-process-your-data\"\u003eWhat data do we collect and how and why do we process your data?\u003c/a\u003e\u003cul class=\"toc-level toc-level-2\"\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#app-download\"\u003eApp download\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#key-functions\"\u003eKey functions\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#contacting-us\"\u003eContacting us\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#legal-basis-for-data-processing\"\u003eLegal basis for data processing\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#do-you-share-my-data-with-third-parties\"\u003eDo you share my data with third parties?\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#how-long-will-my-data-be-stored\"\u003eHow long will my data be stored?\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#what-are-my-rights-as-a-user\"\u003eWhat are my rights as a user?\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#when-are-cookies-used\"\u003eWhen are cookies used?\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#analytics-via-deutsche-bahn-ag\"\u003eAnalytics via Deutsche Bahn AG\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#external-links\"\u003eExternal links\u003c/a\u003e\u003c/li\u003e\u003cli class=\"toc-item toc-item-h3\"\u003e\u003ca class=\"toc-link toc-link-h3\" href=\"#updating-privacy-notice\"\u003eUpdating privacy notice\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/nav\u003e\u003ch2 id=\"who-is-responsible-for-collecting-and-processing-data\"\u003eWho is responsible for collecting and processing data?\u003c/h2\u003e\n\u003cp\u003eDB InfraGO AG collects and processes your data as the responsible party.\u003c/p\u003e\n\u003cp\u003eThe appointed data protection officer is Dr. Marein Müller.\u003c/p\u003e\n\u003cp\u003eIf you have any questions or suggestions regarding data protection, please contact:\u003cbr\u003e\u003ca href=\"mailto:Datenschutz.DBInfraGO@deutschebahn.com\" target=\"_blank\" rel=\"noopener\"\u003eDatenschutz.DBInfraGO@deutschebahn.com\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eIf you have any questions, comments and/or criticism in connection with the current version of \u003ca href=\"https://www.bahnhof.de/\" target=\"_blank\" rel=\"noopener\"\u003ebahnhof.de\u003c/a\u003e please contact:\u003c/p\u003e\n\u003cp\u003eDB InfraGO AG\u003cbr\u003eI.ISI\u003cbr\u003eAdam-Riese-Straße 11-13\u003cbr\u003e60327 Frankfurt am Main\u003c/p\u003e\n\u003cp\u003eE-Mail: \u003ca href=\"mailto:feedback@bahnhof.de\" target=\"_blank\" rel=\"noopener\"\u003efeedback@bahnhof.de\u003c/a\u003e\u003c/p\u003e\n\u003ch2 id=\"what-data-do-we-collect-and-how-and-why-do-we-process-your-data\"\u003eWhat data do we collect and how and why do we process your data?\u003c/h2\u003e\n\u003cp\u003eWe collect and process your data only for specific purposes. These may arise from technical necessities, contractual requirements or offers in our app.\u003c/p\u003e\n\u003cp\u003eWhen you use the app, we must collect and store certain information for technical reasons (e.g. Device-ID). Such information includes the date and duration of your visit, any entries you make, the version and recognition data of the app and the operating system.\u003c/p\u003e\n\u003ch3 id=\"app-download\"\u003eApp download\u003c/h3\u003e\n\u003cp\u003eWhen you download the app, your username, email address and user ID, the time of the download and the individual device ID are transferred to the app store. We have no influence on the data processing and are not responsible for it. You can find more information in the \u003ca href=\"https://policies.google.com/privacy?hl=en\" target=\"_blank\" rel=\"noopener\"\u003eGoogle PlayStore\u003c/a\u003e and \u003ca href=\"https://www.apple.com/privacy/\" target=\"_blank\" rel=\"noopener\"\u003eApple App Store\u003c/a\u003e.\u003c/p\u003e\n\u003ch3 id=\"key-functions\"\u003eKey functions\u003c/h3\u003e\n\u003cp\u003eFor this app to work, it must be able to save and transfer data. To do this, it needs permission to change or delete the contents of the storage and to retrieve data from the internet. The legal basis is Article 6 (1) (b) GDPR.\u003c/p\u003e\n\u003cp\u003eAdditional services are described in the following sections.\u003c/p\u003e\n\u003ch3 id=\"contacting-us\"\u003eContacting us\u003c/h3\u003e\n\u003cp\u003eWhen contacting us via the feedback feature on the station pages, the e-mail address, the device manufacturer and the used app version are collected to process your request and, if necessary, to identify errors. Should you proactively contact a store in a train station by phone, the app accesses the call function of your telephone.\u003c/p\u003e\n\u003cp\u003eYou can also contact us via DB Smile, the virtual chat assistant (chatbot/live chat) of DB InfraGO AG.\u003c/p\u003e\n\u003cp\u003eDB Smile knows the app content and provides keyword-based answers to customers’ questions, recommends links to the relevant pages and can suggest other channels for contacting us. We are constantly updating our chatbot so that it can provide you with the best support when navigating our online and mobile information offerings. At the moment, DB Smile cannot process complex/extensive questions. If a request cannot be resolved via our chatbot, you have the opportunity to continue chatting live with an agent. Personal information is neither required nor requested to use DB Smile. In the case of a live chat, it may be necessary at your request to process certain personal information to answer your concern. Our system stores your questions for max. 30 days so that its self-learning algorithms can improve how the chatbot functions. It does not evaluate personal data. Usage-related metrics such as chat duration, information timestamps, number of exchanges and general location of the user are stored exclusively for statistical reasons. We only store any information relating to you so that we can process your enquiry and for reasons connected with our internal procedures, for example managing and improving our business and service processes (Article 6.1.b of GDPR).\u003c/p\u003e\n\u003cp\u003eIf you contact us via other channels, such as those communicated within the scope of special campaigns or programs for customers at selected stations, we will use the information you provide us with (for example e-mail or phone number) only for measures required within the context of the relevant campaign or programs.\u003c/p\u003e\n\u003ch3 id=\"legal-basis-for-data-processing\"\u003eLegal basis for data processing\u003c/h3\u003e\n\u003cp\u003eIf we obtain your consent to process personal data, this serves as the legal basis as per Article 6 (1) a) of the GDPR.\u003c/p\u003e\n\u003cp\u003eWhere the processing of personal data is necessary for the performance of a contract with you, the contract provides the legal basis under Article 6 (1) b) of the GDPR. Article 6 (1) b) of the GDPR also applies to processing required for performing precontractual measures, e.g. in connection with requests pertaining to our products or services.\u003c/p\u003e\n\u003cp\u003eIf our company is under a legal obligation that makes it necessary to process personal data (for example, to fulfil tax obligations), this processing is performed on the basis of Article 6 (1) (c) GDPR.\u003c/p\u003e\n\u003ch3 id=\"do-you-share-my-data-with-third-parties\"\u003eDo you share my data with third parties?\u003c/h3\u003e\n\u003cp\u003eProcessing contracts generally requires the involvement of order processing specialists working under orders, for example computer centre operators, printing service providers, delivery service providers or other parties involved in contract processing.\u003c/p\u003e\n\u003cp\u003eWe take great care when selecting external service providers who process data on our behalf, and they adhere to our strict contractual obligations. These service providers follow our instructions. This is safeguarded by strict contractual regulations, technical and organizational measures and supplementary checks.\u003c/p\u003e\n\u003cp\u003eYour data is forwarded only if you have provided us with your explicit consent or if mandated by legal provisions.\u003c/p\u003e\n\u003cp\u003eYour information is not forwarded to a third-party state outside the EU/EEA or to an international organization unless suitable guarantees have been provided. These include standard EU contract clauses and an EU Commission decision regarding suitability.\u003c/p\u003e\n\u003cp\u003eFurther information about data processing at DB concern can be found at: \u003ca href=\"https://www.deutschebahn.com/de/konzern/konzernprofil/datenschutz\" target=\"_blank\" rel=\"noopener\"\u003edeutschebahn.com/de/konzern/konzernprofil/datenschutz\u003c/a\u003e\u003c/p\u003e\n\u003ch3 id=\"how-long-will-my-data-be-stored\"\u003eHow long will my data be stored?\u003c/h3\u003e\n\u003cp\u003eWe store your data only for as long as is necessary to fulfil the purpose for which the data was collected (as part of a contractual relationship, for example) or to comply with legal requirements. For example, if you submit an enquiry, we store your data for at least the period of time necessary for processing your questions or enquiries in a satisfactory manner. Your data is then deleted.\u003c/p\u003e\n\u003ch3 id=\"what-are-my-rights-as-a-user\"\u003eWhat are my rights as a user?\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUsers can demand to know what data pertaining to them has been stored.\u003c/li\u003e\n\u003cli\u003eThey can demand the correction or deletion of their personal data, or demand that its processing be restricted (blocking), provided this is permissible by law and possible within the framework of an existing contractual relationship.\u003c/li\u003e\n\u003cli\u003eThey have the right to submit complaints to a supervisory authority. The regulator responsible for DB InfraGO AG is the Hessische commissioner for data security and freedom of information (Hessische Beauftragte für Datenschutz und Informationsfreiheit), post office box 3163, 65021 Wiesbaden, Germany.\u003c/li\u003e\n\u003cli\u003eUsers have the right to transfer those data that have been provided to us on the basis of consent or a contract (data portability).\u003c/li\u003e\n\u003cli\u003eIf they have given us consent to process data, they can withdraw it using the same process by which they provided it. The withdrawal of consent does not affect the legality of data processing performed before withdrawal on the basis of the consent provided previously.\u003c/li\u003e\n\u003cli\u003eUsers may object to data processing on the basis of your particular situation if the data processing is carried out on the basis of our legitimate interests or is necessary for the performance of a public task.\u003c/li\u003e\n\u003cli\u003eThey can object to being approached by advertising at any time with effect for the future (advertising objection).\u003c/li\u003e\n\u003cli\u003eTo exercise the rights, simply post a letter to the relevant office (see section on the party responsible for collecting and processing data) or send an e-mail to: \u003ca href=\"mailto:marketing-bahnhoefe@deutschebahn.com\" target=\"_blank\" rel=\"noopener\"\u003emarketing-bahnhoefe@deutschebahn.com\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"when-are-cookies-used\"\u003eWhen are cookies used?\u003c/h3\u003e\n\u003cp\u003eCookies are small text files in which personal data can be stored. When a page is accessed, cookies can be transferred to it, making it possible to identify the user. Cookies help to make web pages easier for users to use. We distinguish between cookies that are essential for the app's technical functions and cookies that are not essential for the app's technical functions.\u003c/p\u003e\n\u003cp\u003eWe want to give you the opportunity to make an informed decision for or against the use of cookies that are not essential for the a's technical functions.\u003c/p\u003e\n\u003ch3 id=\"analytics-via-deutsche-bahn-ag\"\u003eAnalytics via Deutsche Bahn AG\u003c/h3\u003e\n\u003cp\u003eFor more information on data processing by Deutsche Bahn AG related to analytics and on settings, click “Manage analytics”.\u003c/p\u003e\n\u003ch3 id=\"external-links\"\u003eExternal links\u003c/h3\u003e\n\u003cp\u003eIf you click a link to an external website, you leave this app. This means that DB InfraGO AG is not responsible for the content, services or products offered on the linked website, nor is it responsible for data protection or technical security on the linked website.\u003c/p\u003e\n\u003ch3 id=\"updating-privacy-notice\"\u003eUpdating privacy notice\u003c/h3\u003e\n\u003cp\u003eWe update our privacy notice in line with changes to functions or legal regulations. We therefore recommend that you review our privacy notice at regular intervals. 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party.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"The appointed data protection officer is Dr. Marein Müller.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"If you have any questions or suggestions regarding data protection, please contact:\",[\"$\",\"br\",\"h-35\",{\"children\":\"$undefined\"}],[\"$\",\"$L2b\",null,{\"href\":\"mailto:Datenschutz.DBInfraGO@deutschebahn.com\",\"className\":\"link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":24,\"height\":24,\"className\":\"db-icon\",\"role\":\"presentation\",\"viewBox\":\"0 0 24 24\",\"children\":[\"$\",\"path\",null,{\"fill\":\"currentColor\",\"d\":\"M18.1 7c1.05 0 1.9.85 1.9 1.9v7.203a1.9 1.9 0 0 1-1.9 1.9H5.9a1.9 1.9 0 0 1-1.9-1.9V8.9C4 7.85 4.85 7 5.9 7Zm-.324 2.931-4.827 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\",[\"$\",\"$L2b\",null,{\"href\":\"mailto:feedback@bahnhof.de\",\"className\":\"link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":24,\"height\":24,\"className\":\"db-icon\",\"role\":\"presentation\",\"viewBox\":\"0 0 24 24\",\"children\":\"$3d\"}],[\"$\",\"span\",null,{\"children\":[\"feedback@bahnhof.de\"]}],false]}]]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"what-data-do-we-collect-and-how-and-why-do-we-process-your-data\",\"children\":[\"$\",\"h2\",null,{\"className\":\"db-headline db-fs8 t:db-fs9 d:db-fs9 db-mt-xxl\",\"children\":[\"What data do we collect and how and why do we process your data?\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"We collect and process your data only for specific purposes. These may arise from technical necessities, contractual requirements or offers in our app.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"When you use the app, we must collect and store certain information for technical reasons (e.g. Device-ID). Such information includes the date and duration of your visit, any entries you make, the version and recognition data of the app and the operating system.\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"app-download\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"App download\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"When you download the app, your username, email address and user ID, the time of the download and the individual device ID are transferred to the app store. We have no influence on the data processing and are not responsible for it. You can find more information in the \",[\"$\",\"$L2b\",null,{\"href\":\"https://policies.google.com/privacy?hl=en\",\"className\":\"link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":24,\"height\":24,\"className\":\"db-icon\",\"role\":\"presentation\",\"viewBox\":\"0 0 24 24\",\"children\":\"$3f\"}],[\"$\",\"span\",null,{\"children\":[\"Google PlayStore\"]}],false]}],\" and \",[\"$\",\"$L2b\",null,{\"href\":\"https://www.apple.com/privacy/\",\"className\":\"link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":24,\"height\":24,\"className\":\"db-icon\",\"role\":\"presentation\",\"viewBox\":\"0 0 24 24\",\"children\":\"$3f\"}],[\"$\",\"span\",null,{\"children\":[\"Apple App Store\"]}],false]}],\".\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"key-functions\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"Key functions\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"For this app to work, it must be able to save and transfer data. To do this, it needs permission to change or delete the contents of the storage and to retrieve data from the internet. The legal basis is Article 6 (1) (b) GDPR.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Additional services are described in the following sections.\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"contacting-us\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"Contacting us\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"When contacting us via the feedback feature on the station pages, the e-mail address, the device manufacturer and the used app version are collected to process your request and, if necessary, to identify errors. Should you proactively contact a store in a train station by phone, the app accesses the call function of your telephone.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"You can also contact us via DB Smile, the virtual chat assistant (chatbot/live chat) of DB InfraGO AG.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"$41\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"If you contact us via other channels, such as those communicated within the scope of special campaigns or programs for customers at selected stations, we will use the information you provide us with (for example e-mail or phone number) only for measures required within the context of the relevant campaign or programs.\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"legal-basis-for-data-processing\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"Legal basis for data processing\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"If we obtain your consent to process personal data, this serves as the legal basis as per Article 6 (1) a) of the GDPR.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Where the processing of personal data is necessary for the performance of a contract with you, the contract provides the legal basis under Article 6 (1) b) of the GDPR. Article 6 (1) b) of the GDPR also applies to processing required for performing precontractual measures, e.g. in connection with requests pertaining to our products or services.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"If our company is under a legal obligation that makes it necessary to process personal data (for example, to fulfil tax obligations), this processing is performed on the basis of Article 6 (1) (c) GDPR.\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"do-you-share-my-data-with-third-parties\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"Do you share my data with third parties?\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Processing contracts generally requires the involvement of order processing specialists working under orders, for example computer centre operators, printing service providers, delivery service providers or other parties involved in contract processing.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"We take great care when selecting external service providers who process data on our behalf, and they adhere to our strict contractual obligations. These service providers follow our instructions. This is safeguarded by strict contractual regulations, technical and organizational measures and supplementary checks.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Your data is forwarded only if you have provided us with your explicit consent or if mandated by legal provisions.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Your information is not forwarded to a third-party state outside the EU/EEA or to an international organization unless suitable guarantees have been provided. These include standard EU contract clauses and an EU Commission decision regarding suitability.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Further information about data processing at DB concern can be found at: \",[\"$\",\"$L2b\",null,{\"href\":\"https://www.deutschebahn.com/de/konzern/konzernprofil/datenschutz\",\"className\":\"link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":24,\"height\":24,\"className\":\"db-icon\",\"role\":\"presentation\",\"viewBox\":\"0 0 24 24\",\"children\":\"$3f\"}],[\"$\",\"span\",null,{\"children\":[\"deutschebahn.com/de/konzern/konzernprofil/datenschutz\"]}],false]}]]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"how-long-will-my-data-be-stored\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"How long will my data be stored?\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"We store your data only for as long as is necessary to fulfil the purpose for which the data was collected (as part of a contractual relationship, for example) or to comply with legal requirements. For example, if you submit an enquiry, we store your data for at least the period of time necessary for processing your questions or enquiries in a satisfactory manner. Your data is then deleted.\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"what-are-my-rights-as-a-user\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"What are my rights as a user?\"]}]}],\"\\n\",[\"$\",\"ul\",\"h-74\",{\"children\":[\"\\n\",[\"$\",\"li\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Users can demand to know what data pertaining to them has been stored.\"]}],\"\\n\",[\"$\",\"li\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"They can demand the correction or deletion of their personal data, or demand that its processing be restricted (blocking), provided this is permissible by law and possible within the framework of an existing contractual relationship.\"]}],\"\\n\",[\"$\",\"li\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"They have the right to submit complaints to a supervisory authority. The regulator responsible for DB InfraGO AG is the Hessische commissioner for data security and freedom of information (Hessische Beauftragte für Datenschutz und Informationsfreiheit), post office box 3163, 65021 Wiesbaden, Germany.\"]}],\"\\n\",[\"$\",\"li\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Users have the right to transfer those data that have been provided to us on the basis of consent or a contract (data portability).\"]}],\"\\n\",[\"$\",\"li\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"If they have given us consent to process data, they can withdraw it using the same process by which they provided it. The withdrawal of consent does not affect the legality of data processing performed before withdrawal on the basis of the consent provided previously.\"]}],\"\\n\",[\"$\",\"li\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Users may object to data processing on the basis of your particular situation if the data processing is carried out on the basis of our legitimate interests or is necessary for the performance of a public task.\"]}],\"\\n\",[\"$\",\"li\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"They can object to being approached by advertising at any time with effect for the future (advertising objection).\"]}],\"\\n\",[\"$\",\"li\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"To exercise the rights, simply post a letter to the relevant office (see section on the party responsible for collecting and processing data) or send an e-mail to: \",[\"$\",\"$L2b\",null,{\"href\":\"mailto:marketing-bahnhoefe@deutschebahn.com\",\"className\":\"link_container__usVSo db-link link_hasIcon__lrSpf db-link--icon bf-richtext__link\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":24,\"height\":24,\"className\":\"db-icon\",\"role\":\"presentation\",\"viewBox\":\"0 0 24 24\",\"children\":\"$3d\"}],[\"$\",\"span\",null,{\"children\":[\"marketing-bahnhoefe@deutschebahn.com\"]}],false]}]]}],\"\\n\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"when-are-cookies-used\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"When are cookies used?\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Cookies are small text files in which personal data can be stored. When a page is accessed, cookies can be transferred to it, making it possible to identify the user. Cookies help to make web pages easier for users to use. We distinguish between cookies that are essential for the app's technical functions and cookies that are not essential for the app's technical functions.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"We want to give you the opportunity to make an informed decision for or against the use of cookies that are not essential for the a's technical functions.\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"analytics-via-deutsche-bahn-ag\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"Analytics via Deutsche Bahn AG\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"For more information on data processing by Deutsche Bahn AG related to analytics and on settings, click “Manage analytics”.\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"external-links\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"External links\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"If you click a link to an external website, you leave this app. This means that DB InfraGO AG is not responsible for the content, services or products offered on the linked website, nor is it responsible for data protection or technical security on the linked website.\"]}],\"\\n\",[\"$\",\"$L3a\",null,{\"id\":\"updating-privacy-notice\",\"children\":[\"$\",\"h3\",null,{\"className\":\"db-headline db-fs6 t:db-fs7 d:db-fs7 db-mt-l\",\"children\":[\"Updating privacy notice\"]}]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"We update our privacy notice in line with changes to functions or legal regulations. We therefore recommend that you review our privacy notice at regular intervals. If your consent is necessary or if elements of the privacy notice contain provisions from a contractual relationship with you, changes will be made only with your consent.\"]}],\"\\n\",[\"$\",\"p\",null,{\"className\":\"db-body db-fs5 t:db-fs5 d:db-fs5\",\"children\":[\"Last modified: 20.09.2024\"]}]]}]\n"])</script></body></html>