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Identity verification by Persona - Troubleshooting | LinkedIn Help
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href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Flinkedin%2Fanswer%2Fa1631614&trk=help_me_menu" data-test-id="me-menu-sign-in"> Sign in </a> </div> </div> <a class="site-navigation__sign-in artdeco-button artdeco-button--2 artdeco-button--secondary artdeco-button--inverse mobile-excluded" href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Flinkedin%2Fanswer%2Fa1631614" data-test-id="sign-in-button">Sign in</a> </nav> </div> </header> <main role="main" tabindex="-1" id="a11y-main" class="layout layout--one-column" aria-label="Help content" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="article-details-page"> <div class="hue-page-heading" data-test-selector="heading-container"> <div class="page-width-content"> <h2 class="hue-page-heading__title hue-default-color t-24 t-bold" data-test-selector="heading-title"> Identity verification by Persona - Troubleshooting </h2> <span class="hue-default-secondary-color t-14" data-test-selector="relativeTime-container"> Last updated: 1 week ago </span> </div> </div> <div class="page-width-content article-details-content"> <div class="article-details-content__main"> <article data-test-selector="article" data-article-source="urn:li:helpCenterArticle:(1631614,LITHOGRAPH)"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Here are some tips that may be helpful if you run into issues with adding identity verification to your profile using Persona. Check the following:</p><p><strong>Name doesn’t match: </strong>The name on your passport must match the name on your LinkedIn profile. If you have a LinkedIn profile in another language, the name on your passport also needs to match the name on your secondary language profile. Your verification will not be added to your LinkedIn profile unless they match.<br> </p><p><strong>Unsupported Government IDs:</strong> Identity verification by Persona is currently available to LinkedIn members who hold a valid NFC-compatible passport or ID issued by the governments of the countries <a rel="" href="/help/linkedin/answer/a1631613" target="_self">listed here</a>. Your passport or ID is NFC-capable if you see the biometric symbol on the front cover. The NFC chip is positioned within the back of your passport. If your ID type matches your verification country, and you are continuing to receive an error, please reach out to <a rel="" href="https://inquiry.withpersona.com/verify?inquiry-template-id=itmpl_PRWf1FbmTJaTyq75PuXdoATXvJE6&environment-id=env_ppbEzyrwfaY7vayexaNn8i2q&routing-country=DE&shard=de1" target="_self">Persona support directly here</a> <li-icon type="link-external-icon"></li-icon>.</p><p><strong>Illegible ID: </strong>To verify your <a rel="" href="/help/linkedin/answer/a1631613" target="_self">accepted ID</a>, Persona will need a clear, complete, and well-lit photo of your ID. In that photo, make sure the text is visible and legible, with no glare preventing full visibility of the sections you’re required to capture, and that all four corners of the ID are captured. If this has been completed and you are still not able to have your photo captured, please reach out to <a rel="" href="https://inquiry.withpersona.com/verify?inquiry-template-id=itmpl_PRWf1FbmTJaTyq75PuXdoATXvJE6&environment-id=env_ppbEzyrwfaY7vayexaNn8i2q&routing-country=DE&shard=de1" target="_self">Persona support directly here</a> <li-icon type="link-external-icon"></li-icon>.<br> </p><p><strong>Selected country mismatch: </strong>Make sure that the selected passport country is correct and matches the country that issued the passport that you’re using to verify your identity. Your LinkedIn profile location must be one of the supported countries for which identity verification by Persona is available. <br> </p><p><strong>Selfie image: </strong>Make sure that your face is visible, well-lit, and free from glare when submitting your face photo.<br> </p><p><strong>Devices: </strong>You will be able to capture your passport only through a mobile device. This verification cannot be completed using desktop or laptop devices. You need a phone or mobile device with an NFC reader to scan your passport and upload it to Persona. <a rel="" href="https://help.withpersona.com/articles/3mJXAtGCJwiwnxQ0flWs2u/#make-sure-your-mobile-device-has-an-nfc-reader" target="_self">Learn more</a> about scanning your ID with your NFC-enabled device.</p><p><strong>Scanning unsuccessful:</strong> Make sure your device is NFC enabled. If you have a phone case, try removing it. Slowly scan your passport. NFC scans from your passport can take up to 10 seconds. If you’re having trouble scanning your passport with your NFC-enabled device, <a rel="" href="https://help.withpersona.com/articles/3mJXAtGCJwiwnxQ0flWs2u/#troubleshooting" target="_self">click here</a>. For further troubleshooting, please reach out to <a rel="" href="invalid://" target="_self">Persona support directly here</a> <li-icon type="link-external-icon"></li-icon>.<br> </p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p><strong>Data sharing is declined: </strong> We won’t be able to add the verification to your LinkedIn profile unless you grant Persona permission to share with LinkedIn certain information about your identity verification. At the end of Persona’s verification process, click on “Yes, share.”<br> </p><p><strong>Verification used on another LinkedIn profile:</strong> Each verification can only be added to one LinkedIn profile.</p><p><strong>Minors: </strong>LinkedIn members below 18 are not allowed to verify your identity with Persona.<br> </p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p><strong>Related tasks</strong></p><ul><li><a rel="" href="https://help.withpersona.com/en-US/end-users/linkedin/get-verified/index.html" target="_self">Request assistance from Persona with Persona's verification process</a> <li-icon type="link-external-icon"></li-icon>.</li><li><a rel="" href="/help/linkedin/ask/ravl" target="_self">Request assistance from LinkedIn with the LinkedIn verification process</a>.<br> </li></ul> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p><strong>Learn more</strong></p><ul><li><a rel="" href="/help/linkedin/answer/a1359065" target="_self">Verifications on your LinkedIn profile</a></li><li><a rel="" href="/help/linkedin/answer/a1423367" target="_self">Workplace verification with your work email</a></li><li><a rel="" href="/help/linkedin/answer/a1631613?_l=en-us" target="_blank">Identity verification by Persona</a></li></ul> </div> </article> <!----><!----> <div class="placeholder " id="helpfulness-rating"> </div> </div> <div class="article-details-content__delimiter"></div> <aside class="article-details-content__aside"> <div class="article-details-content__tags"> <h3 id="tagged-header" class="hue-web__header--aside t-bold t-16" data-test-selector="topicTags-header"> Tagged in </h3> <ul class="pill-list article-page-pill-list hue-artdeco-pill" data-test-selector="topicTags-container"> <li class="pill-list__item" id="topic-link-a151002" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/linkedin/topic/a151002" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a151002"> Account Access </span> </a> </li> </ul> </div> <!----><!----><!----> </aside> </div> <!----> </div> </main> <div class="placeholder " id="toasts__wormhole" data-inert-toggle-target="me-menu-inert-toggle-target"> </div> <footer class="global-footer" data-inert-toggle-target="me-menu-inert-toggle-target" data-component-selector="global-footer" data-test-id="global-footer" role="contentinfo"> <div class="global-footer__upper-row-wrapper"> <div class="page-width-content"> <ul class="global-footer__upper-row-items t-12 t-black"> <li class="global-footer__upper-row-item global-footer__logo"> <a class="global-footer__upper-row-item-link" href="https://www.linkedin.com"> <li-icon size="14dp" color="brand" tabindex="-1" aria-hidden="true" type="linkedin-logo"></li-icon> <span class="visually-hidden">LinkedIn</span> </a> </li> <li class="global-footer__upper-row-item "> <a class="global-footer__upper-row-item-link" data-test-id="footer-contact-us" href="https://www.linkedin.com/help/linkedin/ask"> Contact us </a> </li> <!----> <!----> <!----> <!----> <li class="global-footer__upper-row-item global-footer__language-switcher-wrapper"> <form action method="GET" class="language-switcher__form"> <!----> <label class="language-switcher__select-label"> <span class="visually-hidden">Select a language. 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