LISTSERV Maestro Technical Support

<!DOCTYPE html> <html lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("http://web.archive.org/web"); __wm.wombat("https://lsoft.com/products/maestro_support.asp","20240514215611","http://web.archive.org/","web","/_static/", "1715723771"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="title" content="LISTSERV Maestro Technical Support"/> <meta name="description" content="Full technical support, which provides speedy, personal assistance from our support staff is included for the first year, after which technical support can be purchased on an annual basis. Free access to new versions and any bug fixes are included."/> <meta name="author" content="L-Soft"/> <meta property="og:title" content="LISTSERV Maestro Technical Support"/> <meta property="og:type" content="website"/> <meta property="og:url" content="http://web.archive.org/web/20240514215611/https://www.lsoft.com/products/maestro_support.asp"/> <meta property="og:image" content="/web/20240514215611im_/https://lsoft.com/icons/favicon-144x144.png"/> <meta property="og:site_name" content="L-Soft"/> <meta property="og:description" content="Full technical support, which provides speedy, personal assistance from our support staff is included for the first year, after which technical support can be purchased on an annual basis. Free access to new versions and any bug fixes are included."/> <meta name="theme-color" content="#0C3C60"/> <meta name="SKYPE_TOOLBAR" content="SKYPE_TOOLBAR_PARSER_COMPATIBLE"/> <meta name="msapplication-TileColor" content="#FFFFFF"/> <meta name="msapplication-TileImage" content="/icons/favicon-144x144.png"/> <link rel="icon" sizes="192x192" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-192x192.png"/> <link rel="icon" sizes="160x160" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-160x160.png"/> <link rel="icon" sizes="128x128" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-128x128.png"/> <link rel="icon" sizes="96x96" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-96x96.png"/> <link rel="icon" sizes="64x64" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-64x64.png"/> <link rel="icon" sizes="32x32" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-32x32.png"/> <link rel="icon" sizes="16x16" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-16x16.png"/> <link rel="apple-touch-icon" sizes="180x180" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-180x180.png"/> <link rel="apple-touch-icon" sizes="152x152" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-152x152.png"/> <link rel="apple-touch-icon" sizes="144x144" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-144x144.png"/> <link rel="apple-touch-icon" sizes="120x120" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-120x120.png"/> <link rel="apple-touch-icon" sizes="114x114" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-114x114.png"/> <link rel="apple-touch-icon" sizes="76x76" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-76x76.png"/> <link rel="apple-touch-icon" sizes="72x72" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-72x72.png"/> <link rel="apple-touch-icon" sizes="57x57" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-57x57.png"/> <link rel="image_src" href="/web/20240514215611im_/https://lsoft.com/icons/favicon-96x96.png"/> <link rel="canonical" href="http://web.archive.org/web/20240514215611/https://www.lsoft.com/products/maestro_support.asp"/> <link href="http://web.archive.org/web/20240514215611cs_/https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet"> <link href="http://web.archive.org/web/20240514215611cs_/https://fonts.googleapis.com/css?family=Montserrat" rel="stylesheet"> <link href="/web/20240514215611cs_/https://lsoft.com/css/20240205.css" rel="stylesheet"> <title>LISTSERV Maestro Technical Support</title> <script src="/web/20240514215611js_/https://lsoft.com/js/jquery-3.3.1.min.js"></script> <script src="/web/20240514215611js_/https://lsoft.com/js/lightbox-2.6.min.js"></script> <script src="/web/20240514215611js_/https://lsoft.com/js/20230131.js"></script> </head> <body onload="setHeight()" onresize="setHeight()"> <div class="header-wrap" id="header"> <div class="header"> <div class="logocontainer"><a href="/web/20240514215611/https://lsoft.com/"><img src="/web/20240514215611im_/https://lsoft.com/images/lsoft30_135x80.png" class="logo" alt="L-Soft" title="L-Soft"/></a></div> <div class="navigation"> <div id="software" class="menuitem" onmouseover="showMenu('software')">Software</div> <div id="software-sub" class="software-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/products/listserv.asp">LISTSERV<br/>Email List Software</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_license.asp">Pricing</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_os.asp">Operating Systems</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_hardware.asp">Hardware Requirements</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_remoteinstall.asp">Installation Service</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_flash_demo.asp">LISTSERV Demo</a></li> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/products/maestro.asp">LISTSERV Maestro<br/>Email Marketing Software</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/maestro_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/maestro_license.asp">Pricing</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/maestro_os.asp">Operating Systems</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/maestro_hardware.asp">Hardware Requirements</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/maestro_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/maestro_remoteinstall.asp">Installation Service</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/maestro_demo.asp">LISTSERV Maestro Demo</a></li> </ul> </div> <div class="sub-bottom"> <a href="/web/20240514215611/https://lsoft.com/products/listserv_hpo.asp"><img src="/web/20240514215611im_/https://lsoft.com/images/navthumb_hpo.png" alt="LISTSERV HPO Special Offer" title="LISTSERV HPO Special Offer" style="width:100%"/></a> </div> </div> <div id="services" class="menuitem" onmouseover="showMenu('services')">Hosting</div> <div id="services-sub" class="services-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/products/listplex.asp">ListPlex<br/>Email List Hosting</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listplex_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listplex_pricing.asp">Pricing</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listplex_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listplex_flash_demo.asp">ListPlex Demo</a></li> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/products/listplex_maestro.asp">ListPlex Maestro<br/>Email Marketing Service</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listplex_maestro_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listplex_maestro_pricing.asp">Pricing</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listplex_maestro_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listplex_maestro_demo.asp">ListPlex Maestro Demo</a></li> </ul> </div> </div> <div id="download" class="menuitem" onmouseover="showMenu('download')">Download</div> <div id="download-sub" class="download-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/download/download.asp">Download Evaluation</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/download/listserv.asp">LISTSERV</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/download/listservlite.asp">LISTSERV Lite</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/download/listservfree.asp">LISTSERV Lite Free</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/download/maestro.asp">LISTSERV Maestro</a></li> </ul> </div> </div> <div id="support" class="menuitem" onmouseover="showMenu('support')">Support</div> <div id="support-sub" class="support-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/resources/resources.asp">Resource Center</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/manuals.asp">Manuals</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/learnlistserv.asp">Learn LISTSERV</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/learnlistservmaestro.asp">Learn LISTSERV Maestro</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/whitepaper.asp">White Papers</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/tuneup.asp">Software Tune-Up</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/remoteinstall.asp">Remote Installation</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/renewals.asp">Renewal Details</a></li> <div class="sub-spacer"></div> <br/> <a href="/web/20240514215611/https://lsoft.com/courses/courses.asp"><img src="/web/20240514215611im_/https://lsoft.com/images/navthumb_learn.png" alt="Learn LISTSERV Email Course" title="Learn LISTSERV Email Course"/></a> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/products/tcservices.asp">Training and Consulting</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/training.asp">Training</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/consulting.asp">Consulting</a></li> </ul> <div class="sub-spacer"></div> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/resources/techtip.asp">Tech Tips</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/faq.asp">FAQs</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/glossary.asp">Glossary of Email Terms</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/optinlaws.asp">Opt-In Laws US, EU, CA</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/resources/gdpr.asp">GDPR Overview</a></li> </ul> <div class="sub-spacer"></div> <br/> <p class="center sub">Advance Your Skills:<br/>Sign Up for a Free Email Course</p> <div class="sub-spacer"></div> <div align="center"><input type="button" value="LISTSERV" onclick="location.href='/courses/learnlistserv.asp'" style="width: 160px"/></div> <div class="sub-spacer"></div> <div align="center"><input type="button" value="LISTSERV Maestro" onclick="location.href='/courses/learnlistservmaestro.asp'" style="width: 160px"/></div> </div> </div> <div id="news" class="menuitem" onmouseover="showMenu('news')">News</div> <div id="news-sub" class="news-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/news/news.asp">Latest News & Tips</a></li> </ul> <ul class="nav"> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/news/newsletter.asp">Newsletter</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/blog">Blog</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/news/forums.asp">User Forums</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/news/socialmedia.asp">Social Media</a></li> </ul> <div class="sub-spacer"></div> <a href="http://web.archive.org/web/20240514215611/https://maestro.lsoft.com/list/subscribe.html?mContainer=277&mOwner=G1d1f1g&mListId=HL%23719"><img src="/web/20240514215611im_/https://lsoft.com/images/navthumb_newsletter1.png" alt="Subscribe to the LISTSERV at Work Newsletter" title="Subscribe to the LISTSERV at Work Newsletter"/></a> <br/> <br/> <p class="center sub">Get the Latest News:<br/>Subscribe to the LISTSERV at Work Newsletter</p> <br/> <div align="center"><input type="button" value="SUBSCRIBE" onclick="location.href='http://web.archive.org/web/20240514215611/https://maestro.lsoft.com/list/subscribe.html?mContainer=277&mOwner=G1d1f1g&mListId=HL%23719'"/></div> <br/> </div> </div> <div id="customers" class="menuitem" onmouseover="showMenu('customers')">Customers</div> <div id="customers-sub" class="customers-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/customers/customers.asp">Customer List</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/customers/casestudies.asp">Case Studies</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/customers/testimonials.asp">Testimonials</a></li> </ul> <div class="sub-spacer"></div> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/resources/listserv-community.asp">LISTSERV Community</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_on_campus.asp" target="_blank">LISTSERV in Education</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/products/listserv_citygov.asp" target="_blank">LISTSERV in Government</a></li> </ul> <div class="sub-spacer"></div> <a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=testimonial"><img src="/web/20240514215611im_/https://lsoft.com/images/navthumb_feedback.png" alt="Talk to Us" title="Talk to Us" style="width:100%"/></a> </div> </div> <div id="contact" class="menuitem" onmouseover="showMenu('contact')">Contact</div> <div id="contact-sub" class="contact-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240514215611/https://lsoft.com/contact/contact.asp">Contact L-Soft</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=sales">Sales</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=support">Technical Support</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=training">Training</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=consulting">Consulting</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=pressinfo">Public Relations</a></li> <li class="sub"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=hr">Human Resources</a></li> </ul> <div class="sub-spacer"></div> <a href="/web/20240514215611/https://lsoft.com/contact/contact.asp"><img src="/web/20240514215611im_/https://lsoft.com/images/navthumb_contact.png" alt="Contact L-Soft" title="Contact L-Soft" style="width:100%"/></a> </div> </div> </div> <div class="search"><div class="menuitem"><a href="/web/20240514215611/https://lsoft.com/search/search.asp"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_altsearch_black.png" alt="Search Site" title="Search Site"/></a></div></div> <div class="altnav"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_altnav_black.png" class="icon-altsearch" alt="Open Navigation Menu" title="Open Navigation Menu" onclick="toggleMobileMenu()"/></div> <div id="mobilenav" class="mobilenav"> <ul class="nav"> <li class="top closed open" onclick="showMobileSubmenu('1')" id="software-mobile-top">Software</li> <li> <ul id="software-mobile-menu"> <li class="sub" onclick="location.href='/products/emaillistsoftware.asp'">Email List Management</li> <li class="toptoptop closed" onclick="showMobileSubmenu('1a')" id="software-listserv-mobile-top">LISTSERV</li> <li> <ul id="software-listserv-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listserv.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listserv_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listserv_license.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listserv_os.asp'">Operating Systems</li> <li class="subsubsub" onclick="location.href='/products/listserv_hardware.asp'">Hardware Requirements</li> <li class="subsubsub" onclick="location.href='/products/listserv_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listserv_remoteinstall.asp'">Installation Service</li> <li class="subsubsub" onclick="location.href='/products/listserv_demo.asp'">LISTSERV Demo</li> </ul> </li> <li class="sub" onclick="location.href='/products/emailmarketing.asp'">Email Marketing</li> <li class="toptoptop closed open" onclick="showMobileSubmenu('1b')" id="software-maestro-mobile-top">LISTSERV Maestro</li> <li> <ul id="software-maestro-mobile-menu"> <li class="subsubsub" onclick="location.href='/products/maestro.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/maestro_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/maestro_license.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/maestro_os.asp'">Operating Systems</li> <li class="subsubsub" onclick="location.href='/products/maestro_hardware.asp'">Hardware Requirements</li> <li class="subsubsub" onclick="location.href='/products/maestro_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/maestro_remoteinstall.asp'">Installation Service</li> <li class="subsubsub" onclick="location.href='/products/maestro_demo.asp'">LISTSERV Maestro Demo</li> </ul> </li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('2')" id="services-mobile-top">Hosting</li> <li> <ul id="services-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/products/emaillisthosting.asp'">Email List Hosting</li> <li class="toptoptop closed" onclick="showMobileSubmenu('2a')" id="services-listplex-mobile-top">ListPlex</li> <li> <ul id="services-listplex-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listplex.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listplex_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listplex_pricing.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listplex_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listplex_demo.asp'">ListPlex Demo</li> </ul> </li> <li class="toptoptop closed" onclick="showMobileSubmenu('2b')" id="services-maestro-mobile-top">ListPlex Maestro</li> <li> <ul id="services-maestro-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listplex_maestro.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listplex_maestro_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listplex_maestro_pricing.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listplex_maestro_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listplex_maestro_demo.asp'">ListPlex Maestro Demo</li> </ul> </li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('3')" id="download-mobile-top">Download</li> <li> <ul id="download-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/download/download.asp'">Overview</li> <li class="sub" onclick="location.href='/download/listserv.asp'">LISTSERV</li> <li class="sub" onclick="location.href='/download/listservlite.asp'">LISTSERV Lite</li> <li class="sub" onclick="location.href='/download/listservfree.asp'">LISTSERV Lite Free</li> <li class="sub" onclick="location.href='/download/maestro.asp'">LISTSERV Maestro</li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('4')" id="support-mobile-top">Support</li> <li> <ul id="support-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/resources/resources.asp'">Resource Center</li> <li class="sub" onclick="location.href='/resources/support.asp'">Technical Support</li> <li class="sub" onclick="location.href='/products/training.asp'">Training</li> <li class="sub" onclick="location.href='/products/consulting.asp'">Consulting</li> <li class="sub" onclick="location.href='/resources/manuals.asp'">Manuals</li> <li class="sub" onclick="location.href='/resources/learnlistserv.asp'">Learn LISTSERV</li> <li class="sub" onclick="location.href='/resources/learnlistservmaestro.asp'">Learn LISTSERV Maestro</li> <li class="sub" onclick="location.href='/resources/whitepaper.asp'">White Papers</li> <li class="sub" onclick="location.href='/resources/tuneup.asp'">Software Tune-Up</li> <li class="sub" onclick="location.href='/resources/remoteinstall.asp'">Remote Installation</li> <li class="sub" onclick="location.href='/resources/renewals.asp'">Renewal Details</li> <li class="sub" onclick="location.href='/resources/techtip.asp'">Tech Tips</li> <li class="sub" onclick="location.href='/resources/faq.asp'">FAQs</li> <li class="sub" onclick="location.href='/resources/glossary.asp'">Glossary of Email Terms</li> <li class="sub" onclick="location.href='/resources/optinlaws.asp'">Opt-In Laws in US, EU, CA</li> <li class="sub" onclick="location.href='/resources/gdpr.asp'">GDPR Overview</li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('5')" id="news-mobile-top">News</li> <li> <ul id="news-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/news/news.asp'">Latest News & Tips</li> <li class="sub" onclick="location.href='/news/optin.asp'">Subscription Center</li> <li class="sub" onclick="location.href='/news/newsletter.asp'">Newsletter</li> <li class="sub" onclick="location.href='/blog'">Blog</li> <li class="sub" onclick="location.href='/news/forums.asp'">User Forums</li> <li class="sub" onclick="location.href='/news/socialmedia.asp'">Social Media</li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('6')" id="customers-mobile-top">Customers</li> <li> <ul id="customers-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/customers/customers.asp'">Customer List</li> <li class="sub" onclick="location.href='/customers/casestudies.asp'">Case Studies</li> <li class="sub" onclick="location.href='/customers/testimonials.asp'">Testimonials</li> <li class="sub" onclick="location.href='/resources/listserv-community.asp'">LISTSERV Community</li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('7')" id="contact-mobile-top">Contact</li> <li> <ul id="contact-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/contact/contact.asp'">Contact L-Soft</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=sales'">Sales</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=support'">Technical Support</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=training'">Training</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=consulting'">Consulting</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=pressinfo'">Public Relations</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=hr'">Human Resources</li> </ul> </li> </ul> <form action="/web/20240514215611/https://lsoft.com/search/search.asp" method="post"> <table class="search"> <tr> <td class="leftcol"><input type="text" name="searchinput" placeholder="Search Site" class="searchinput"/></td> <td class="rightcol"><input type="submit" name="go" value="Search"/></td> </tr> </table> </form> </div> </div> </div> <div id="incontent" onmouseover="closeAllMenus()"> <div class="container"> <div id="inmainarea"> <div class="padding"> <div id="breadcrumbs"> <p class="breadcrumbs"><a href="emaillistsoftware.asp">Software</a> > <a href="maestro.asp">LISTSERV Maestro Email Marketing Software</a> > <a href="/web/20240514215611/https://lsoft.com/products/maestro_support.asp">Technical Support</a></p><hr/> </div> <h1>LISTSERV Maestro Technical Support</h1> <img src="/web/20240514215611im_/https://lsoft.com/images/thumbnail_support_large2.jpg" alt="LISTSERV Maestro Technical Support" title="LISTSERV Maestro Technical Support" class="image-horizontal"/> <p>Full technical support, which provides speedy, personal assistance from our support staff is included for the first year, after which technical support can be purchased on an annual basis. Free access to new versions and any bug fixes are included.</p> <p>Additional services, including <a href="training.asp">training</a> and <a href="consulting.asp">consulting</a> and our 24x7 technical support service, are available upon request. Please contact your sales representative for more information.</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240514215611/mailto:sales@lsoft.com"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_email.png" alt="L-Soft Sales" title="L-Soft Sales" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>L-Soft Sales</b><br/><a href="http://web.archive.org/web/20240514215611/mailto:sales@lsoft.com">sales@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=sales&p=maestro"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <h3>When is Coverage Available?</h3> <p>Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during <span class="nowrap">L-Soft</span> holidays. View a list of <a href="javascript:openWindow('../resources/holidays.asp',360,600)"><span class="nowrap">L-Soft</span> holidays</a>.</p> <br/> <h3>What is Your Response Time?</h3> <p>During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.</p> <br/> <h3><span class="nowrap">L-Soft</span> Technical Support Address</h3> <p>(Only for <span class="nowrap">L-Soft</span> customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240514215611/mailto:support@lsoft.com"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_email.png" alt="Technical Support" title="Technical Support" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>Technical Support</b><br/><a href="http://web.archive.org/web/20240514215611/mailto:support@lsoft.com">support@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=support"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <h3>L-Soft Software Tune-Up</h3> <p>The <span class="nowrap">L-Soft</span> software tune-up is a complimentary and confidential annual technical review for LISTSERV and LISTSERV Maestro customers with current maintenance. The software tune-up is a great way to be certain that you are using email best practices, the latest version of the software and that all your systems are configured for optimal performance.</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240514215611/mailto:tuneup@lsoft.com"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_email.png" alt="Technical Support" title="Technical Support" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>Software Tune-Up</b><br/><a href="http://web.archive.org/web/20240514215611/mailto:tuneup@lsoft.com">tuneup@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=tuneup"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <p class="center"><a href="maestro.asp">LISTSERV Maestro Overview</a> <span class="boilerplate-spacer"></span> <a href="maestro_checklist.asp">Feature Checklist</a><br/><a href="maestro_os.asp">Operating Systems</a> <span class="boilerplate-spacer"></span> <a href="maestro_hardware.asp">Hardware Requirements</a><br/><a href="maestro_license.asp">License Sizes and Pricing</a> <span class="boilerplate-spacer"></span> <a href="maestro_support.asp">Technical Support</a><br/><a href="maestro_remoteinstall.asp">Remote Installation</a> <span class="boilerplate-spacer"></span> <a href="maestro_renewals.asp">Renewal Details</a><br/><a href="maestro_demo.asp">LISTSERV Maestro Demo</a> <span class="boilerplate-spacer"></span> <a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=sales&p=maestro">Request Information</a></p> <br/> <br/> <br/> <script type="text/javascript" src="http://web.archive.org/web/20240514215611js_/https://platform-api.sharethis.com/js/sharethis.js#property=651f3fbd6ee9de001217ae6d&product=inline-share-buttons&source=platform" async="async"></script> <div class="sharethis-inline-share-buttons"></div> <br/> <br/> <hr/> <p class="boilerplate"><a href="/web/20240514215611/https://lsoft.com/corporate/legal.asp">LISTSERV is a registered trademark</a> licensed to <span class="nowrap">L-Soft</span> international, Inc.</p> <p class="boilerplate">See <a href="/web/20240514215611/https://lsoft.com/corporate/trademark.asp">Guidelines for Proper Usage of the LISTSERV Trademark</a> for more details.</p> <p class="boilerplate">All other trademarks, both marked and unmarked, are the property of their respective owners.</p> <br/> <script async src="http://web.archive.org/web/20240514215611js_/https://www.googletagmanager.com/gtag/js?id=UA-3167554-2"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-3167554-2'); </script> <div id="tip"></div> </div> </div> <div id="mobileinsidebar" onclick="toggleMobileSubMenu()" title="Submenu">Menu</div> <div id="insidebar"> <img src="/web/20240514215611im_/https://lsoft.com/images/sidebartop.png" class="sidebartop" alt=""/> <div class="sidenavoff pointer" onclick="location.href='/products/maestro.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro.asp">LISTSERV Maestro</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_checklist.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_checklist.asp">Feature Checklist</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_license.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_license.asp">License Sizes & Pricing</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_os.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_os.asp">Operating Systems</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_hardware.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_hardware.asp">Hardware Requirements</a></div> <div class="sidenavon pointer" onclick="location.href='/products/maestro_support.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_support.asp">Technical Support</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_remoteinstall.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_remoteinstall.asp">Remote Installation</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_renewals.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_renewals.asp">Renewal Details</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_maildelivery.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_maildelivery.asp">Mail Delivery Service</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_upgrade_center.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_upgrade_center.asp">Upgrade Center</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_demo.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_demo.asp">LISTSERV Maestro Demo</a></div> <div class="sidenavoff pointer" onclick="location.href='/products/maestro_11.0.asp'"><a href="/web/20240514215611/https://lsoft.com/products/maestro_11.0.asp">LISTSERV Maestro 11.0</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/learnlistservmaestro.asp'"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_video_22x22.png" alt="" style="float: left; margin-top: 7px; margin-right: 7px"/> <a href="/web/20240514215611/https://lsoft.com/resources/learnlistservmaestro.asp">Video Tutorials</a></div> <div class="button"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=sales&p=maestro&q=1"><span class="button-orange">REQUEST QUOTE</span></a></div> </div> </div> </div> <div class="footer-wrap" id="footer"> <div class="footer"> <div class="cell-s"> <div class="footer-header"><a href="/web/20240514215611/https://lsoft.com/corporate/corporate.asp">About L-Soft</a></div> <div class="footer-links"><a href="/web/20240514215611/https://lsoft.com/corporate/management.asp">Management</a><br/><a href="/web/20240514215611/https://lsoft.com/corporate/history-lsoft.asp">Story of L-Soft</a><br/><a href="/web/20240514215611/https://lsoft.com/corporate/history-listserv.asp">Story of LISTSERV</a><br/><a href="/web/20240514215611/https://lsoft.com/corporate/jobs.asp">Jobs at L-Soft</a><br/><a href="/web/20240514215611/https://lsoft.com/corporate/legal.asp">LISTSERV Trademark</a><br/><a href="/web/20240514215611/https://lsoft.com/corporate/trademark.asp">Trademark Usage</a><br/><a href="/web/20240514215611/https://lsoft.com/corporate/privacypolicy.asp">Privacy Policy</a></div> </div> <div class="cell-s"> <div class="footer-header"><a href="/web/20240514215611/https://lsoft.com/resources/resources.asp">Resource Center</a></div> <div class="footer-links"><a href="/web/20240514215611/https://lsoft.com/resources/support.asp">Technical Support</a><br/><a href="/web/20240514215611/https://lsoft.com/resources/manuals.asp">Manuals</a><br/><a href="/web/20240514215611/https://lsoft.com/resources/renewals.asp">Renewals</a><br/><a href="/web/20240514215611/https://lsoft.com/resources/tuneup.asp">Software Tune-Up</a><br/><a href="/web/20240514215611/https://lsoft.com/resources/techtip.asp">Tech Tips</a><br/><a href="/web/20240514215611/https://lsoft.com/resources/whitepaper.asp">White Papers</a><br/><a href="/web/20240514215611/https://lsoft.com/courses/learnlistserv.asp">Learn LISTSERV</a></div> </div> <div class="cell-s"> <div class="footer-header"><a href="/web/20240514215611/https://lsoft.com/news/news.asp">News Center</a></div> <div class="footer-links"><a href="/web/20240514215611/https://lsoft.com/news/optin.asp">Subscription Center</a><br/><a href="/web/20240514215611/https://lsoft.com/news/newsletter.asp">Newsletter</a><br/><a href="/web/20240514215611/https://lsoft.com/news/forums.asp">User Forums</a><br/><a href="/web/20240514215611/https://lsoft.com/news/rss.asp">RSS Feeds</a><br/><a href="/web/20240514215611/https://lsoft.com/news/socialmedia.asp">Social Media</a><br/><a href="/web/20240514215611/https://lsoft.com/news/releases.asp">Press Releases</a><br/><a href="/web/20240514215611/https://lsoft.com/blog">Blog</a></div> </div> <div class="cell-s"> <div class="footer-header"><a href="/web/20240514215611/https://lsoft.com/contact/contact.asp">Contact L-Soft</a></div> <div class="footer-links"><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=sales">Sales</a><br/><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=support">Technical Support</a><br/><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=training">Training</a><br/><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=consulting">Consulting</a><br/><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=pressinfo">Public Relations</a><br/><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=hr">Human Resources</a><br/><a href="/web/20240514215611/https://lsoft.com/contact/econtact.asp?id=webmaster">Webmaster</a></div> </div> <div class="cell-l"> <div class="footer-header"><a href="/web/20240514215611/https://lsoft.com/news/newsletter.asp">Subscribe to L-Soft's Newsletter</a></div> <div class="footer-text">Get latest news, tips and more:</div> <div class="footer-subscribe"> <form action="/web/20240514215611/https://lsoft.com/listserv-at-work.asp" method="get"> <input type="text" name="mAddress" placeholder="Email Address" style="width: 165px"/> <input type="submit" name="ok" value="Subscribe"/> </form> </div> <div class="footer-links"><a href="/web/20240514215611/https://lsoft.com/news/archives.asp" target="_blank">See Newsletter Archives</a></div> <div class="footer-social"> <a href="/web/20240514215611/https://lsoft.com/news/optin.asp"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_listserv_white_20x20.png" alt="L-Soft Subscription Center" title="L-Soft Subscription Center" style="padding-right: 5px"/></a> <a href="http://web.archive.org/web/20240514215611/https://www.facebook.com/listserv" target="_blank"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_facebook_white_20x20.png" alt="LISTSERV on Facebook" title="LISTSERV on Facebook" style="padding-right: 5px"/></a> <a href="http://web.archive.org/web/20240514215611/https://twitter.com/LSoftLISTSERV" target="_blank"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_twitter_white_20x20.png" alt="L-Soft on Twitter" title="L-Soft on Twitter" style="padding-right: 5px"/></a> <a href="http://web.archive.org/web/20240514215611/https://www.youtube.com/LSoftLISTSERV" target="_blank"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_youtube_white_20x20.png" alt="L-Soft's YouTube Channel" title="L-Soft's YouTube Channel" style="padding-right: 5px"/></a> <a href="http://web.archive.org/web/20240514215611/https://www.linkedin.com/company/l-soft" target="_blank"><img src="/web/20240514215611im_/https://lsoft.com/images/icon_linkedin_white_20x20.png" alt="L-Soft on LinkedIn" title="L-Soft on LinkedIn" style="padding-right: 5px"/></a> </div> </div> </div> </div> <script type="text/javascript">var owidth = $(window).width();</script> </body> </html>

CINXE.COM

LISTSERV Maestro Technical Support