Agiloft Agile Service Desk Suite Reviews: Pricing & Software Features 2024

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src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>Agiloft Agile Service Desk Suite Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2018/03/Agiloft-logo-1.png" class="attachment- size-" alt="Agiloft Agile Service Desk Suite" srcset="https://s.financesonline.com/uploads/2018/03/Agiloft-logo-1.png 440w, https://s.financesonline.com/uploads/2018/03/Agiloft-logo-1-300x123.png 300w, https://s.financesonline.com/uploads/2018/03/Agiloft-logo-1-220x90.png 220w, https://s.financesonline.com/uploads/2018/03/Agiloft-logo-1-93x38.png 93w, https://s.financesonline.com/uploads/2018/03/Agiloft-logo-1-354x145.png 354w" sizes="(max-width: 440px) 100vw, 440px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">91%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:95%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.8/5 <a id="enable-user-review-tab" href="#user-review">(1 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:95%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.8/5 <a id="enable-user-review-tab" href="#user-review">(1 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="92431" data-main-term="628" 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class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Agiloft Agile Service Desk Suite?</a></li> <li><a href="#benefits">Agiloft Agile Service Desk Suite benefits</a></li> <li><a href="#features">Overview of Agiloft Agile Service Desk Suite features</a></li> <li><a href="#pricing">Agiloft Agile Service Desk Suite pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Agiloft Agile Service Desk Suite" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2018/03/Agiloft-Agile-Service-Desk-Suite-300x155.png 300w, https://s.financesonline.com/uploads/2018/03/Agiloft-Agile-Service-Desk-Suite-232x120.png 232w, https://s.financesonline.com/uploads/2018/03/Agiloft-Agile-Service-Desk-Suite-93x48.png 93w, https://s.financesonline.com/uploads/2018/03/Agiloft-Agile-Service-Desk-Suite-281x145.png 281w, https://s.financesonline.com/uploads/2018/03/Agiloft-Agile-Service-Desk-Suite.png 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="92431"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Agiloft Agile Service Desk Suite?</h3> </div> <p>Agiloft Agile Service Desk Suite is a host of integrated service desk tools for efficient and alert operations. Its elements form a single system where IT service processes records are stored, which has a dashboard for full workflow control.</p> <p>The Agiloft Agile Service Desk Suite has a user-friendly and graphical interface that displays relevant information in digestible forms for quick responses to issues.</p> <p>In addition, no matter how complex a business’s support needs become, Agiloft Agile Service Desk Suite scales and adapts to continue providing them with functional capabilities. Thus, companies can reduce overhead in using a software that remains adeptly serviceable as they grow.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Agiloft Agile Service Desk Suite Benefits</h3> </div> <p><strong>Consolidated Customer Support</strong></p> <p>One way to keep customers happy is to provide them with timely support. Agiloft assists businesses in that regard through its Agile Service Desk Suite that is replete with functionalities that enable after-care teams in swiftly resolving tickets. However, it does not focus on speed alone—the solution also assists customer support representatives in accurately fixing problems to ensure they do not reoccur.</p> <p>Moreover, Agiloft Agile Service Desk Suite gives businesses the opportunity to aid their customers in multiple ways: live chat, phone, email, web form, and even social media. Yet despite the plethora of support ticket sources, companies can rest assured that they are streamlined for the efficient delivery of service.</p> <p><strong>Automated RMA Management </strong></p> <p>For companies that transact with machine parts, Agiloft Agile Service Desk Suite has a wide array of RMA management capabilities. These let them ensure that their procedures are standardized to guide their technicians and support personnel for the efficacious rendering of service.</p> <p>Furthermore, the application provides end users with the information they require such as SLAs and warranties for the accurate provisioning of replacement components.</p> <p><strong>Accelerated Internal Support</strong></p> <p>Customers are not the only ones requiring the aid of a support team—members of the enterprise do, too. This is something Agiloft understands, which is why the Agile Service Desk Suite has a variety of components dedicated to the assistance of employees. With these, companies can promote employee productivity and increased satisfaction by giving them a dedicated IT team for the resolution of internal tickets.</p> <p><strong>Complete Asset Control</strong></p> <p>Agiloft Agile Service Desk Suite is equipped with tools for the agile conduct of asset management. The software fully automates processes with regard to that for users to instantly be alerted when licenses and contracts expire. As such, they can swiftly act to renew agreements for the smooth and continuous flow of work processes.</p> <p><strong>Service Continuity</strong></p> <p>Changes cannot be avoided in a business, but interruptions due to those can be prevented. Agiloft Agile Service Desk Suite aids them in making sure of that, by giving power users the ability to enforce strict compliance with established procedures before changes are effected. This lets them make sure that areas potentially impacted by system transformations remain functional during the process.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Agiloft Agile Service Desk Suite Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Self-Service Portal</li> <li>Integrated Live Chat</li> <li>Customizable End User Interface</li> <li>Escalation Rules</li> <li>Workflows & Templates</li> <li>Graphical Workflow Editor</li> <li>Granular Permission Controls</li> <li>Management Dashboards</li> <li>Graphical Charts & Reports</li> <li>Integrated Customer Surveys</li> <li>Internal Help Desk</li> <li>Full Historical Audit</li> <li>Automatic License Alerts</li> <li>Single Sign-On</li> <li>APIs & Integrations</li> <li>Ticketing System Integration</li> <li>Barcode Scanner Integration</li> <li>Email & SMS Integration</li> <li>Calendar Integration</li> <li>RMA Management</li> <li>Repair Tracking</li> <li>Parts Ordering</li> <li>Windows Management Instrumentation</li> <li>ITIL & ITSM</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> </div> <div class="content-visibility order-9 full-width"> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Agiloft Agile Service Desk Suite Position In Our Categories</h3> </div> <p> Because companies have specific business demands, it is only practical that they steer clear of selecting a one-size-fits-all, ideal business program. Regardless, it is hard to try to stumble on such an app even among widely used software products. The practicable step to undertake would be to list the various chief aspects which entail scrutiny such as major features, budget, technical skill ability of the employees, business size, etc. Then, you should follow through your product research thoroughly. Browse over some Agiloft Agile Service Desk Suite evaluations and check out the other software options in your shortlist in detail. Such comprehensive research guarantee you drop unsuitable apps and pay for the one which provides all the aspects your company requires to achieve growth. </p> <p><strong>Position of Agiloft Agile Service Desk Suite in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>Agiloft Agile Service Desk Suite is one of the <strong>top 20</strong> <a href="https://financesonline.com/it-asset-management/">IT Asset Management Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>If you are considering Agiloft Agile Service Desk Suite it may also be sensible to analyze other subcategories of IT Asset Management Software gathered in our database of SaaS software reviews.</p><p>It is crucial to realize that almost no service in the IT Asset Management Software category will be a perfect solution that can match all the goals of various company types, sizes and industries. It may be a good idea to read a few Agiloft Agile Service Desk Suite IT Asset Management Software reviews first as certain software might excel just in a very small set of applications or be created with a really specific type of industry in mind. Others might work with an idea of being simple and intuitive and therefore lack advanced functionalities welcomed by more experienced users. There are also apps that cater to a wide group of users and give you a powerful feature set, however this usually comes at a more significant cost of such a software. Make sure you're aware of your requirements so that you buy a software that offers exactly the features you look for.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Agiloft Agile Service Desk Suite Cost?</h3> </div> <p><strong>Agiloft Agile Service Desk Suite Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Free</span> <p>Free</p> </div> <div class="review-page__table__row"> <span>Professional</span> <p>$45.00/license/month</p> </div> <div class="review-page__table__row"> <span>Professional Unlimited</span> <p>$65.00/license/month</p> </div> <div class="review-page__table__row"> <span>Enterprise</span> <p>$95.00/license/month</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Agiloft Agile Service Desk Suite pricing details?</h3> </div> <p><strong>Agiloft Agile Service Desk Suite Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Free</p> <p>Free</p> </div> <div> <p>Professional</p> <p>$45.00/license/month</p> </div> <div> <p>Professional Unlimited</p> <p>$65.00/license/month</p> </div> <div> <p>Enterprise</p> <p>$95.00/license/month</p> </div> </div> <p>Agiloft offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.</p> <p><strong>Free</strong> – Free</p> <ul> <li>Up to 5 Power Users</li> <li>Up to 5 End Users</li> <li>Timer-Based Rules/48-Hour Intervals</li> </ul> <p><strong>Professional </strong>– $45.00/license/month</p> <ul> <li>All Free Features</li> <li>5 Minimum Power Users</li> <li>Timer-Based Rules/5-Minute Intervals</li> <li>Support Portal</li> <li>Phone Support</li> </ul> <p><strong>Professional Unlimited </strong>– $65.00/license/month</p> <ul> <li>All Professional Features</li> <li>Multi-Language Support</li> <li>Unlimited End Users</li> <li>Customer Portals</li> <li>Employee Portals</li> </ul> <p><strong>Enterprise</strong> – $95.00/license/month</p> <ul> <li>All Professional Unlimited Features</li> <li>Web Services API</li> <li>REST API</li> <li>Python Scripting</li> <li>Perl Scripting</li> <li>JSON Integration</li> </ul> <p>Prices indicated above are based on annual contracts. Agiloft also offers floating contracts. For more details, get in touch with sales by phone, email, or web form.</p> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 57 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 5 </span> </div> </div> <p> <p>We are aware that when you choose to purchase a IT Asset Management Software it’s important not only to see how experts evaluate it in their reviews, but also to check whether the real users and enterprises that bought this software are actually satisfied with the service. That’s why we’ve devised our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that aggregates customer reviews, comments and Agiloft Agile Service Desk Suite reviews across a wide array of social media sites. The information is then presented in a simple to understand format revealing how many clients had positive and negative experience with Agiloft Agile Service Desk Suite. With that information at hand you will be equipped to make an informed purchasing choice that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="Agiloft Customer Support Demo" width="640" height="360" data-src="https://www.youtube.com/embed/wWskend0Mr8?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Mac</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li><li>Open API</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>Annual Subscription</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li><span></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Agiloft Agile Service Desk Suite?</h3> </div> <p>Agisoft provides power users with tools they need to extend the capabilities of Agile Service Desk Suite via scripting, API, and JSON.</p> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>Agiloft Agile Service Desk Suite User Reviews</h3></div> <p class="mb-hide">Agiloft Agile Service Desk Suite average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:95%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">4.8/5 <span id="ur-scroll">(1 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="more-reviews"> <p>More reviews from 1 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="92431" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A top tier platform that helps handle all business concerns and resolve them accordingly.</p> <a href="/p/agiloft-agile-service-desk-suite/a-top-tier-platform-that-helps-handle-all-business-concerns-and-resolve-them-accordingly-264967/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Fabian" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Fabian</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 28.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Agiloft is the type of product that can do lots of things to keep your customers happy and secure your business. The staff behind this product has been very supportive ever since. Also, we were able to avail of this software at a good price. So it's a complete package.</p> <p><strong>CONS:</strong> I would like to customize the app so it would be easier for me to find the things that I need and use every day. But I cannot do it myself so I always have to call for help.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="264967"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="264967"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=92431">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="92431"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Agiloft Agile Service Desk Suite Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2h4Z24tZWFtLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HxGN EAM" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/11/HxGN-EAM-small-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/HxGN-EAM-small-thumbnail.png 186w" /></div> <a href="/p/hxgn-eam/" title="HxGN EAM" >HxGN EAM Pricing & Software Features 2024</a> </div> <div class="products-table__right">9.6</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2V1bGFkb3gv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Euladox" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Euladox-Logo-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Euladox-Logo.png 186w" /></div> <a href="/p/euladox/" title="Euladox" >Euladox Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NtYXJ0c3VwcG9ydC8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SmartSupport" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/SmartSupport-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/SmartSupport-logo2.png 186w" /></div> <a href="/p/smartsupport/" title="SmartSupport" >SmartSupport Pricing & Software Features 2024</a> </div> <div class="products-table__right">7.4</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FtcHJvLXNvZnR3YXJlLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" 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https://s.financesonline.com/uploads/2020/01/internet-software-sciences-logo2.png 186w" /></div> <a href="/p/webcenter/" title="Web+Center" >Web+Center Pricing & Software Features 2024</a> </div> <div class="products-table__right">6.9</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To Agiloft Agile Service Desk Suite By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL29wdGl0dW5lLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="OptiTune" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/OptiTune-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/OptiTune-logo2.png 186w" /></div> <a href="/p/optitune/" title="OptiTune" >Learn more about 2024 pricing plans for OptiTune</a> </div> <div class="products-table__right">$1.95</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dlYmNlbnRlci8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Web+Center" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/internet-software-sciences-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/internet-software-sciences-logo2.png 186w" /></div> <a href="/p/webcenter/" title="Web+Center" >Learn more about 2024 pricing plans for Web+Center</a> 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data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Jvc21pbWFuLXNtYXJ0LWVhbS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Rosmiman Smart EAM" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Rosmiman-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Rosmiman-logo2.png 186w" /></div> <a href="/p/rosmiman-smart-eam/" title="Rosmiman Smart EAM reviews" >What are satisfaction reviews for Rosmiman Smart EAM</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.9</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25ldHpvb20v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NetZoom" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/NetZoom-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/NetZoom-logo2.png 186w" /></div> <a href="/p/netzoom/" title="NetZoom reviews" >What are satisfaction reviews for NetZoom</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.3</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Fzc2V0LXRyYWNrLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Asset Track" sizes="(max-width: 93px) 100vw, 93px" 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this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/louie/" title="Louie Andre">Louie Andre</a></h4> <p>B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-09-11T20:11:24+00:00" title="2024-09-11 20:11:24">2024-09-11</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top IT Asset Management Software of 2024 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/sysaid/" title="sysaid" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SysAid" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2024/02/sysaid-main-thumbnail-220x90.png 220w, https://s.financesonline.com/uploads/2024/02/sysaid-main-thumbnail-300x123.png 300w, https://s.financesonline.com/uploads/2024/02/sysaid-main-thumbnail-93x38.png 93w, https://s.financesonline.com/uploads/2024/02/sysaid-main-thumbnail-354x145.png 354w, https://s.financesonline.com/uploads/2024/02/sysaid-main-thumbnail.png 440w" /> </div> </a> <a href="/p/freshservice/" title="freshservice" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2014/11/fse-220x90.png 220w, https://s.financesonline.com/uploads/2014/11/fse-300x123.png 300w, https://s.financesonline.com/uploads/2014/11/fse-93x38.png 93w, https://s.financesonline.com/uploads/2014/11/fse-355x145.png 355w, https://s.financesonline.com/uploads/2014/11/fse.png 450w" /> </div> </a> <a href="/p/salesforce-service-cloud/" title="salesforce-service-cloud" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/sysaid-vs-freshservice-vs-salesforce-service-cloud" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> <div class="review-page__unsure"> <div class="review-page__unsure-head">Unsure about this software?</div> <a href="https://financesonline.com/it-asset-management/" title="Find alternatives" class="btn">FIND ALTERNATIVES</a> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/agiloft-agile-service-desk-suite/", "name": "Agiloft Agile Service Desk Suite", "image": "https://financesonline.com/uploads/2018/03/Agiloft-logo-1-220x90.png", "featureList": "Self-Service Portal,\nIntegrated Live Chat,\nCustomizable End User Interface,\nEscalation Rules,\nWorkflows & Templates,\nGraphical Workflow Editor,\nGranular Permission Controls,\nManagement Dashboards,\nGraphical Charts & Reports,\nIntegrated Customer Surveys,\nInternal Help Desk,\nFull Historical Audit,\nAutomatic License Alerts,\nSingle Sign-On,\nAPIs & Integrations,\nTicketing System Integration,\nBarcode Scanner Integration,\nEmail & SMS Integration,\nCalendar Integration,\nRMA Management,\nRepair Tracking,\nParts Ordering,\nWindows Management Instrumentation,\nITIL & ITSM.", "operatingSystem": "Windows, Mac, Web-based", "screenshot": "https://financesonline.com/uploads/2018/03/Agiloft-Agile-Service-Desk-Suite-300x155.png", "offers": { "@type": "Offer", "price": "45", "priceCurrency": "USD" } }, "description": "Agiloft Agile Service Desk Suite is a host of integrated service desk tools for efficient and alert operations. Its elements form a single system where IT service processes records are stored, which has a dashboard for full workflow control.\nThe Agiloft Agile Service Desk Suite has a user-friendly and graphical interface that displays relevant information in digestible forms for quick responses to issues.\nIn addition, no matter how complex a business\u2019s support needs become, Agiloft Agile Service Desk Suite scales and adapts to continue providing them with functional capabilities. Thus, companies can reduce overhead in using a software that remains adeptly serviceable as they grow.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "8.8", "applicationCategory": "IT Asset Management Software" }, "headline": "Agiloft Agile Service Desk Suite review", "awards": [], "dateModified": "2024-09-11T20:11:24+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Louie Andre", "url": "https://financesonline.com/author/louie/" } }</script>  <div id="fot-social" class="fot-social" data-id="92431" data-type="post" data-url="https://reviews.financesonline.com/p/agiloft-agile-service-desk-suite/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/agiloft-agile-service-desk-suite/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/agiloft-agile-service-desk-suite/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/agiloft-agile-service-desk-suite/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":92431,"main_term_slug":"it-asset-management","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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Agiloft Agile Service Desk Suite Reviews: Pricing & Software Features 2024 - Financesonline.com