Why Cloudflare kicked out the neo-Nazis

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data-entityid="correspondent-byline"> <a href="/web/20170820143214/http://www.bbc.co.uk/news/correspondents/davelee" class="byline__name-link"><span class="byline__name">Dave Lee</span></a> <span class="byline__title">North America technology reporter</span> </div> </div> <div class="with-extracted-share-icons"> <div class="story-body__mini-info-list-and-share"> <div class="story-body__mini-info-list-and-share-row"> <div class="mini-info-list-wrap"> <ul class="mini-info-list"> <li class="mini-info-list__item"> <div class="date date--v2" data-seconds="1502968252" data-datetime="17 August 2017">17 August 2017</div> </li> <li class="mini-info-list__item mini-info-list__item--section"><span class="mini-info-list__section-desc off-screen">From the section </span><a href="/web/20170820143214/http://www.bbc.co.uk/news/technology" class="mini-info-list__section" data-entityid="section-label">Technology</a></li> <li class="mini-info-list__item"><span id="dna-comment-count___CPS__40958499" 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href="https://web.archive.org/web/20170820143214/http://www.bbc.co.uk/faqs/questions/bbc_online/sharing">Read more about sharing.</a> <p class="twite__new-window" aria-hidden="true">These are external links and will open in a new window</p> <button class="twite__close-button"> <span class="off-screen">Close share panel</span> <div class="twite__close-button-graphic" aria-hidden="true"></div> </button> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="story-body__inner" property="articleBody"> <figure class="media-landscape has-caption full-width lead"> <span class="image-and-copyright-container"> <img class="js-image-replace" alt="Matthew Prince said he should not have the power to essentially force sites off the internet" src="https://web.archive.org/web/20170820143214im_/https://ichef-1.bbci.co.uk/news/320/cpsprodpb/BB59/production/_97416974_whatsubject.jpg" width="976" height="549"> <span class="off-screen">Image copyright</span> <span class="story-image-copyright">Getty Images</span> </span> <figcaption class="media-caption"> <span class="off-screen">Image caption</span> <span class="media-caption__text"> Matthew Prince said he should not have the power to essentially force sites off the internet </span> </figcaption> </figure><p class="story-body__introduction">On Wednesday, a huge call was made by one of the internet’s most powerful companies.</p><p>Think of Cloudflare as the nightclub bouncer of the internet - it stops harmful traffic, designed to knock a website offline by flooding it with requests, from reaching its intended target.</p><p>It is used by everyone from dating service OkCupid to the official website of the Eurovision Song Contest.</p><p>In fact, 10% of all internet traffic, the company estimates, is routed via Cloudflare.</p><p>And it prides itself on protecting everyone and anyone, as a point of principle.</p><div id="bbccom_mpu_1_2_3" class="bbccom_slot mpu-ad" aria-hidden="true"> <div class="bbccom_advert"> <script type="text/javascript"> /**/ (function() { if (window.bbcdotcom && bbcdotcom.adverts && bbcdotcom.adverts.slotAsync) { bbcdotcom.adverts.slotAsync('mpu', [1,2,3]); } })(); /**/ </script> </div> </div><p>Which is why it protected the Daily Stormer, the hateful neo-Nazi website <a href="https://web.archive.org/web/20170820143214/http://www.bbc.co.uk/news/technology-40922029" class="story-body__link">booted out by GoDaddy and Google earlier this week</a>.</p><p>But not any more. Cloudflare’s chief executive, Matthew Prince, has withdrawn his company’s services - but in doing so issued a nervous warning about the future of the internet.</p><p><strong>Rational justice</strong></p><p>Cloudflare’s decision represents an unprecedented and significant escalation in the way private companies have chosen - or been pushed - to police the internet.</p><p>And here’s why.</p><p>Social networks such as Twitter and Facebook remove thousands of pieces of content every day - postings they deem to be offensive, hateful or illegal.</p><p>Concerns over freedom of speech and censorship are often toothlessly barked - but the fact is that when anyone joins those sites, they agree on a set of terms and conditions that prohibit such talk.</p><p>If you don’t like it, go somewhere else.</p><p>With Cloudflare, it is a wholly different situation.</p><p>In removing its protections, Cloudflare admits, it is essentially removing the Daily Stormer's ability to exist anywhere on the open internet - given that the site has faced continual cyber-attacks for years, which will probably continue.</p><p>The straw that broke Cloudflare’s back, Mr Prince told me, was seeing neo-Nazis claiming that senior executives at Cloudflare were supporting their cause.</p><p>He also made this point later, <a href="https://web.archive.org/web/20170820143214/https://blog.cloudflare.com/why-we-terminated-daily-stormer/" class="story-body__link-external">in a blog post</a>.</p><p>Now, you might ask whether the internet is not better off without a neo-Nazi website.</p><p>But the more important question, and the root of Mr Prince’s concern, is simply who decides what stays and what goes.</p><figure class="media-landscape has-caption full-width"> <span class="image-and-copyright-container"> <div class="js-delayed-image-load" data-alt="Discussions over what to do about online hate speech have intensified since the Charlottesville protests" data-src="https://web.archive.org/web/20170820143214oe_/https://ichef-1.bbci.co.uk/news/320/cpsprodpb/E269/production/_97416975_whatsubject.jpg" data-width="976" data-height="549"></div> <span class="off-screen">Image copyright</span> <span class="story-image-copyright">Getty Images</span> </span> <figcaption class="media-caption"> <span class="off-screen">Image caption</span> <span class="media-caption__text"> Discussions over what to do about online hate speech have intensified since the Charlottesville protests </span> </figcaption> </figure><p>“I feel really anxious,” Mr Prince told the BBC.</p><p>"Because I feel like we have a very principled position, and we just made an exception to that position.</p><p>"While that’s very popular and people on Twitter are saying nice things about me, I really worry about the long term.</p><p>"The internet that I’ve built a company around, and spent the last 20-plus years enjoying, was one where any idea could exist.</p><p>"I worry that that’s a little less true today."</p><p><strong>Underground</strong></p><p>It puts us in the dreaded “something must be done” stage of proceedings, and many in internet businesses are concerned.</p><p>"Hard cases make bad law," Mr Prince said, and in the swirl of anger around what is happening in the US, hasty decisions could prove disastrous further down the line. </p><p>So what happens next? In the near-term, division.</p><p><a href="https://web.archive.org/web/20170820143214/http://www.latimes.com/nation/la-na-alt-right-money-20170811-story.html" class="story-body__link-external">An excellent recent</a> LA Times piece looked at the consequence of extreme voices being sidelined on the internet.</p><p>It detailed how we are already seeing an alt-right-powered internet, with entire companies set up to give voices kicked off other platforms a chance to express their views.</p><figure class="media-with-caption"> <div class="player-with-placeholder"> <img class="media-placeholder player-with-placeholder__image narrative-video-placeholder" src="https://web.archive.org/web/20170820143214im_/https://ichef.bbci.co.uk/images/ic/720x405/p05cgscb.jpg"> <div class="player-with-placeholder__caption">Media playback is unsupported on your device</div> <div class="player-with-placeholder"> <div class="media-player-wrapper"> <figure class="js-media-player-unprocessed media-player" data-playable="{"settings":{"counterName":"news.technology.correspondent_story.40958499.page","edition":"Domestic","pageType":"eav2","uniqueID":"40958499","ui":{"locale":{"lang":"en-gb"}},"externalEmbedUrl":"http:\/\/www.bbc.co.uk\/news\/av\/embed\/p05cgsbb\/40958499","insideIframe":false,"statsObject":{"clipPID":"p05cgsb8"},"playlistObject":{"title":"","holdingImageURL":"https:\/\/ichef.bbci.co.uk\/images\/ic\/$recipe\/p05cgscb.jpg","guidance":"","embedRights":"blocked","summary":"","liveRewind":false,"simulcast":false,"items":[{"vpid":"p05cgsbb","live":false,"duration":102,"kind":"programme"}]}},"otherSettings":{"advertisingAllowed":true,"continuousPlayCfg":{"enabled":false},"isAutoplayOnForAudience":false}}"></figure> </div> </div> </div> <figcaption class="media-with-caption__caption"><span class="off-screen">Media caption</span> The Daily Stormer has been a source of significant controversy in recent days</figcaption> </figure><p>Almost every major internet service is getting its alt-right counterpart.</p><p>Instead of Patreon, a site that allows donations for causes or projects, see Hatreon, a site that has allowed the support of white supremacists (the man behind the Daily Stormer, Andrew Anglin, being one of them).</p><p>Instead of GoFundMe, there’s WeSearchr. Instead of Reddit, there’s Gab. This trend will continue.</p><p><strong>Difficult line</strong></p><p>For now, the Daily Stormer has been chased out of town and resides in the grotty depths of the “dark web”, accessible only via a special type of browser (I <a href="https://web.archive.org/web/20170820143214/http://www.bbc.com/news/technology-40810771" class="story-body__link">interviewed the creator of the software recently</a>).</p><p>Mr Prince told me he would not know if he had made the right decision until about five years from now.</p><p>In the meantime, he is expecting the already hard battles the company endures to protect important, legitimate websites to become even tougher.</p><p>“We said we would never take down a customer or site based on political pressure," he said.</p><p>"We protect things like LGBT [gay, lesbian, bisexual, transgender] rights groups in the Middle East, and journalists covering corruption across Africa, human rights organisations in China… we get pressure all the time to take those organisations offline.</p><p>"And it's really powerful to be able to say, 'We have never done that.' As a result, that was something we saw as a really difficult line to cross."</p> </div> </div> <div id="comp-comments-button" data-comp-meta="{"id":"comp-comments-button","type":"comments-button","handler":"commentsButton","deviceGroups":null,"opts":{"assetId":"40958499","treatment":"ghost_column","jsEnabled":true,"commentsId":"__CPS__40958499","commentsUrl":"https:\/\/ssl.live.bbc.co.uk\/modules\/comments\/?siteId=newscommentsmodule&parentUri=http%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Ftechnology-40958499%2Fcomments&forumId=__CPS__40958499&loc=en-GB&preset=responsive&title=Why+Cloudflare+kicked+out+the+neo-Nazis&timezone=Europe%2FLondon&isAjax=1","errormessage":"Sorry, we are unable to load the comments at this time. 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