Verizon Return Policy - 30-day returns and exchanges

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style="display:none"> Devices </div> <ul item-title="L2" class="gnav20-submenu-column gnav20-featured-scroll-area gnav20-L2 gnav20-mega-column-0" style="display:none"> <li> <a id="gnav20-Shop-L3-1" href="https://www.verizon.com/smartphones/">Smartphones </a> </li> <li> <a id="gnav20-Shop-L3-2" href="https://www.verizon.com/smartphones/certified-pre-owned/">Certified pre-owned phones </a> </li> <li> <a id="Shop-L3-3" class="gnav20-haschild ">Featured smartphones </a> <a id="gnav20-Shop-L3-3-goback" class="gnav20-goback" href="javascript:void(0)" aria-label="Featured smartphones menu list" aria-expanded="false" role="button">Featured smartphones </a> <div class="gnav20-submenu-column gnav20-L3 gnav20-featured-card-top-label" style="display:none;"> Featured smartphones </div> <ul item-title="L3" class="gnav20-submenu-column gnav20-L3 gnav20-featured-scroll-area" style="display:none;"> <li> <a id="gnav20-Shop-L4-17" href="https://www.verizon.com/smartphones/apple-iphone-16-pro/">Apple iPhone 16 Pro </a> </li> <li> <a id="gnav20-Shop-L4-18" href="https://www.verizon.com/smartphones/apple-iphone-16/">Apple iPhone 16 </a> </li> <li> <a id="gnav20-Shop-L4-19" href="https://www.verizon.com/smartphones/samsung-galaxy-s24-ultra/">Samsung Galaxy S24 Ultra </a> </li> <li> <a id="gnav20-Shop-L4-20" href="https://www.verizon.com/smartphones/google-pixel-9-pro/">Google Pixel 9 Pro </a> </li> </ul> </li> <li> <a data-show-for="role:accountholder,role:accountmanager" id="gnav20-Shop-L3-4" href="https://www.verizon.com/sales/nextgen/mdnselection.html?mtnFlow=M&fromGnav=true">Upgrade your device </a> </li> <li> <a id="gnav20-Shop-L3-5" href="https://www.verizon.com/bring-your-own-device/">Bring your own device </a> </li> <li> <a id="gnav20-Shop-L3-6" href="https://www.verizon.com/smartphones/?condition=unlocked">Unlocked phones </a> </li> <li> <a id="gnav20-Shop-L3-7" href="https://www.verizon.com/featured/shop-phones-devices/">Other phones </a> </li> <li> <a id="gnav20-Shop-L3-8" href="https://www.verizon.com/trade-in/">Trade in your device </a> </li> <li> <a id="gnav20-Shop-L3-9" href="https://www.verizon.com/tablets/">Tablets & laptops </a> </li> <li> <a id="gnav20-Shop-L3-10" href="https://www.verizon.com/connected-smartwatches/">Watches </a> </li> <li> <a id="gnav20-Shop-L3-11" href="https://www.verizon.com/connected-smartwatches/certified-pre-owned/">Certified pre-owned watches </a> </li> <li> <a id="gnav20-Shop-L3-12" href="https://www.verizon.com/internet-devices/">Jetpacks & hotspots </a> </li> </ul> </div> </li> <li class="gnav20-bold-link"> <a id="gnav20-Shop-L2-4" class="gnav20-haschild " href="https://www.verizon.com/products/">Accessories </a> <a id="gnav20-Shop-L2-4-goback" class="gnav20-goback gnav20-hide-on-desktop" href="javascript:void(0)" aria-label="Accessories menu list" aria-expanded="false" role="button">Accessories </a> <div class="gnav20-L2-content-wrapper"> <div class="gnav20-submenu-column gnav20-L2 gnav20-featured-card-top-label" style="display:none"> Accessories </div> <ul item-title="L2" class="gnav20-submenu-column gnav20-featured-scroll-area gnav20-L2 gnav20-mega-column-0" style="display:none"> <li> <a id="gnav20-Shop-L3-48" href="https://www.verizon.com/products/">Shop all accessories </a> </li> <li> <a id="Shop-L3-49" class="gnav20-haschild ">Phone & tablet accessories </a> <a id="gnav20-Shop-L3-49-goback" class="gnav20-goback" href="javascript:void(0)" aria-label="Phone & tablet accessories menu list" aria-expanded="false" role="button">Phone & tablet accessories </a> <div class="gnav20-submenu-column gnav20-L3 gnav20-featured-card-top-label" style="display:none;"> Phone & tablet accessories </div> <ul item-title="L3" class="gnav20-submenu-column gnav20-L3 gnav20-featured-scroll-area" style="display:none;"> <li> <a id="gnav20-Shop-L4-21" href="https://www.verizon.com/phone-tablet-accessories/">Shop all </a> </li> <li> <a id="gnav20-Shop-L4-22" href="https://www.verizon.com/products/phone-cases/">Phone cases </a> </li> <li> <a id="gnav20-Shop-L4-23" href="https://www.verizon.com/products/phone-screen-protectors/">Screen protectors </a> </li> <li> <a id="gnav20-Shop-L4-24" href="https://www.verizon.com/products/tablet-accessories/">Tablet accessories </a> </li> <li> <a id="gnav20-Shop-L4-25" href="https://www.verizon.com/products/charging/">Chargers & cables </a> </li> <li> <a id="gnav20-Shop-L4-26" href="https://www.verizon.com/products/phone-attachments/">Phone attachments </a> </li> <li> <a id="gnav20-Shop-L4-27" href="https://www.verizon.com/products/magsafe/">MagSafe compatible </a> </li> <li> <a id="gnav20-Shop-L4-28" href="https://www.verizon.com/products/phone-accessories/verizon/?sort=best-sellers">Verizon accessories </a> </li> </ul> </li> <li> <a id="Shop-L3-50" class="gnav20-haschild ">Wearable tech </a> <a id="gnav20-Shop-L3-50-goback" class="gnav20-goback" href="javascript:void(0)" aria-label="Wearable tech menu list" aria-expanded="false" role="button">Wearable tech 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id="gnav20-Shop-L3-51" href="https://www.verizon.com/batteries-and-chargers/">Charging </a> </li> <li> <a id="gnav20-Shop-L3-52" href="https://www.verizon.com/audio/">Audio </a> </li> <li> <a id="gnav20-Shop-L3-53" href="https://www.verizon.com/gaming/gaming-store/">Gaming </a> </li> <li> <a id="gnav20-Shop-L3-54" href="https://www.verizon.com/smart-home/">Smart home </a> </li> <li> <a id="gnav20-Shop-L3-55" href="https://www.verizon.com/products/sale/">Deals </a> </li> </ul> </div> </li> <li class="gnav20-bold-link gnav20-column-break"> <a id="gnav20-Shop-L2-5" class="gnav20-haschild " href="https://www.verizon.com/plans/">Plans </a> <a id="gnav20-Shop-L2-5-goback" class="gnav20-goback gnav20-hide-on-desktop" href="javascript:void(0)" aria-label="Plans menu list" aria-expanded="false" role="button">Plans </a> <div class="gnav20-L2-content-wrapper"> <div class="gnav20-submenu-column gnav20-L2 gnav20-featured-card-top-label" style="display:none"> Plans </div> <ul item-title="L2" class="gnav20-submenu-column gnav20-featured-scroll-area gnav20-L2 gnav20-mega-column-0" style="display:none"> <li> <a id="gnav20-Shop-L3-13" href="https://www.verizon.com/plans/">Shop all plans </a> </li> <li> <a id="gnav20-Shop-L3-14" href="https://www.verizon.com/plans/unlimited/">Unlimited </a> </li> <li> <a id="gnav20-Shop-L3-15" href="https://www.verizon.com/plans/international/">International services </a> </li> <li> <a id="gnav20-Shop-L3-16" href="https://www.verizon.com/plans/devices/">Connected devices </a> </li> <li> <a id="gnav20-Shop-L3-17" href="https://www.verizon.com/bring-your-own-device/">Bring your own device </a> </li> <li> <a id="Shop-L3-18" class="gnav20-haschild " href="https://www.verizon.com/featured/giving-more/">Discounts </a> <a id="gnav20-Shop-L3-18-goback" class="gnav20-goback" href="javascript:void(0)" aria-label="Discounts menu list" aria-expanded="false" role="button">Discounts </a> <div class="gnav20-submenu-column gnav20-L3 gnav20-featured-card-top-label" style="display:none;"> Discounts </div> <ul item-title="L3" class="gnav20-submenu-column gnav20-L3 gnav20-featured-scroll-area" style="display:none;"> <li> <a id="gnav20-Shop-L4-1" href="https://www.verizon.com/discounts/">Discounts overview </a> </li> <li> <a id="gnav20-Shop-L4-2" href="https://www.verizon.com/discounts/phone-home-internet-bundle/">Mobile + Home </a> </li> <li> <a id="gnav20-Shop-L4-3" href="https://www.verizon.com/featured/first-responders/">First responders </a> </li> <li> <a id="gnav20-Shop-L4-4" href="https://www.verizon.com/military/">Military </a> </li> <li> <a id="gnav20-Shop-L4-5" href="https://www.verizon.com/featured/nurses/">Nurses </a> </li> <li> <a id="gnav20-Shop-L4-6" href="https://www.verizon.com/featured/teachers/">Teacher </a> </li> <li> <a id="gnav20-Shop-L4-7" href="https://www.verizon.com/featured/students/">Students </a> </li> <li> <a id="gnav20-Shop-L4-8" href="https://www.verizon.com/discounts/verizon-forward/">Verizon Forward </a> </li> </ul> </li> <li> <a id="gnav20-Shop-L3-19" href="https://www.verizon.com/plans/devices/connected-cars#tab-nav">Connected car plans </a> </li> </ul> </div> </li> <li class="gnav20-bold-link gnav20-column-break"> <a id="gnav20-Shop-L2-6" class="gnav20-haschild " href="https://www.verizon.com/home/">Home </a> <a id="gnav20-Shop-L2-6-goback" class="gnav20-goback gnav20-hide-on-desktop" href="javascript:void(0)" aria-label="Home menu list" aria-expanded="false" role="button">Home </a> <div class="gnav20-L2-content-wrapper"> <div class="gnav20-submenu-column gnav20-L2 gnav20-featured-card-top-label" style="display:none"> Home </div> <ul item-title="L2" class="gnav20-submenu-column gnav20-featured-scroll-area gnav20-L2 gnav20-mega-column-0" style="display:none"> <li> <a id="gnav20-Shop-L3-20" href="https://www.verizon.com/home/internet/">Shop all home solutions </a> </li> <li> <a id="gnav20-Shop-L3-21" href="https://www.verizon.com/home/internet/fios-fastest-internet/">Fios Home Internet </a> </li> <li> <a id="gnav20-Shop-L3-22" href="https://www.verizon.com/home/internet/5g/">5G Home Internet </a> </li> <li> <a id="gnav20-Shop-L3-23" href="https://www.verizon.com/home/internet/lte/">LTE Home Internet </a> </li> <li> <a id="gnav20-Shop-L3-24" href="https://www.verizon.com/home-office-solutions/">Home phone </a> </li> <li> <a id="gnav20-Shop-L3-25" href="https://www.verizon.com/home/fios-tv/"> Fios TV </a> </li> <li> <a id="gnav20-Shop-L3-26" href="https://www.verizon.com/home/internet?type=moving">Moving </a> </li> <li> <a id="Shop-L3-27" class="gnav20-haschild " href="https://www.verizon.com/home/accessories/">Fios accessories </a> <a id="gnav20-Shop-L3-27-goback" class="gnav20-goback" href="javascript:void(0)" aria-label="Fios accessories menu list" aria-expanded="false" role="button">Fios accessories </a> <div class="gnav20-submenu-column gnav20-L3 gnav20-featured-card-top-label" style="display:none;"> Fios accessories </div> <ul item-title="L3" class="gnav20-submenu-column gnav20-L3 gnav20-featured-scroll-area" style="display:none;"> <li> <a id="gnav20-Shop-L4-11" href="https://www.verizon.com/home/accessories/">Accessories overview </a> </li> <li> <a id="gnav20-Shop-L4-12" href="https://www.verizon.com/home/accessories/all-accessories/">Shop all accessories </a> </li> <li> <a id="gnav20-Shop-L4-13" href="https://www.verizon.com/home/accessories/cables-connectors/">Cables & connectors </a> </li> <li> <a id="gnav20-Shop-L4-14" href="https://www.verizon.com/home/accessories/networking-wifi/">Networking & Wi-Fi </a> </li> <li> <a id="gnav20-Shop-L4-15" href="https://www.verizon.com/home/accessories/remote-controls/">TV accessories </a> </li> <li> <a id="gnav20-Shop-L4-16" href="https://www.verizon.com/home/accessories/phone-equipment/">Phone equipment </a> </li> </ul> </li> <li> <a id="gnav20-Shop-L3-68" href="https://www.verizon.com/products/smart-home/?s_ProductType=FWA-Accessories">5G Home accessories </a> </li> <li> <a id="gnav20-Shop-L3-69" href="https://www.verizon.com/discounts/verizon-forward/">Verizon Forward </a> </li> </ul> </div> </li> <li class="gnav20-bold-link gnav20-column-break"> <a id="gnav20-Shop-L2-7" class="gnav20-haschild " href="https://www.verizon.com/prepaid/">Prepaid </a> <a id="gnav20-Shop-L2-7-goback" class="gnav20-goback gnav20-hide-on-desktop" href="javascript:void(0)" aria-label="Prepaid menu list" aria-expanded="false" role="button">Prepaid </a> <div class="gnav20-L2-content-wrapper"> <div class="gnav20-submenu-column gnav20-L2 gnav20-featured-card-top-label" style="display:none"> Prepaid </div> <ul item-title="L2" class="gnav20-submenu-column gnav20-featured-scroll-area gnav20-L2 gnav20-mega-column-0" style="display:none"> <li> <a id="gnav20-Shop-L3-64" href="https://www.verizon.com/prepaid/">Prepaid overview </a> </li> <li> <a id="Shop-L3-65" class="gnav20-haschild ">Plans </a> <a id="gnav20-Shop-L3-65-goback" class="gnav20-goback" href="javascript:void(0)" aria-label="Plans menu list" aria-expanded="false" role="button">Plans </a> <div class="gnav20-submenu-column gnav20-L3 gnav20-featured-card-top-label" style="display:none;"> Plans </div> <ul item-title="L3" class="gnav20-submenu-column gnav20-L3 gnav20-featured-scroll-area" style="display:none;"> <li> <a id="gnav20-Shop-L4-35" href="https://www.verizon.com/plans/prepaid/">Phone plans </a> </li> <li> <a id="gnav20-Shop-L4-36" href="https://www.verizon.com/prepaid/smartwatch-plans/">Smartwatch plans </a> </li> <li> <a id="gnav20-Shop-L4-37" href="https://www.verizon.com/prepaid/data-only-plans/">Tablet & hotspot plans </a> </li> <li> <a id="gnav20-Shop-L4-38" href="https://www.verizon.com/plans/prepaid/international/">International plans </a> </li> </ul> </li> <li> <a id="Shop-L3-66" class="gnav20-haschild ">Devices </a> <a id="gnav20-Shop-L3-66-goback" class="gnav20-goback" href="javascript:void(0)" aria-label="Devices menu list" aria-expanded="false" role="button">Devices </a> <div class="gnav20-submenu-column gnav20-L3 gnav20-featured-card-top-label" style="display:none;"> Devices </div> <ul item-title="L3" class="gnav20-submenu-column gnav20-L3 gnav20-featured-scroll-area" style="display:none;"> <li> <a id="gnav20-Shop-L4-39" href="https://www.verizon.com/smartphones/prepaid/">Smartphones </a> </li> <li> <a id="gnav20-Shop-L4-40" href="https://www.verizon.com/smartwatches/prepaid/">Smartwatches </a> </li> <li> <a id="gnav20-Shop-L4-41" href="https://www.verizon.com/tablets/prepaid/">Tablets </a> </li> <li> <a id="gnav20-Shop-L4-42" href="https://www.verizon.com/internet-devices/prepaid/">Hotspots & routers </a> </li> <li> <a id="gnav20-Shop-L4-43" href="https://www.verizon.com/basic-phones/prepaid/">Basic phones </a> </li> <li> <a id="gnav20-Shop-L4-44" href="https://www.verizon.com/bring-your-own-device/activate">Bring your own device </a> </li> </ul> </li> <li> <a id="gnav20-Shop-L3-67" href="https://www.verizon.com/deals/prepaid/">Deals </a> </li> <li> <a id="gnav20-Shop-L3-70" href="https://www.verizon.com/featured/prepaid/why-verizon/">Why Verizon Prepaid </a> </li> </ul> </div> </li> <li> <a data-hide-for="role:accountholder,role:accountmanager,role:mobilesecure" id="gnav20-Shop-L2-8" href="https://www.verizon.com/my-access-rewards/">myAccess </a> <div class="gnav20-L2-content-wrapper"> </div> </li> <li> <a data-show-for="role:accountholder,role:accountmanager,role:mobilesecure" id="gnav20-Shop-L2-9" href="https://www.verizon.com/digital/nsa/secure/ui/vzup/">myAccess </a> <div class="gnav20-L2-content-wrapper"> </div> </li> <li> <a data-hide-for="role:accountholder,role:accountmanager,role:mobilesecure" id="gnav20-Shop-L2-10" href="https://www.verizon.com/plusplay/">+play </a> <div class="gnav20-L2-content-wrapper"> </div> </li> <li> <a data-show-for="role:accountholder,role:accountmanager,role:mobilesecure" id="gnav20-Shop-L2-11" href="https://www.verizon.com/digital/nsa/secure/ui/products/ehub/home">+play </a> <div class="gnav20-L2-content-wrapper"> </div> </li> <li class="gnav20-bold-link gnav20-margin-top"> <a data-hide-for="role:prepay" id="gnav20-Shop-L2-12" class="gnav20-haschild " href="https://www.verizon.com/entertainment/">Entertainment </a> <a data-hide-for="role:prepay" id="gnav20-Shop-L2-12-goback" class="gnav20-goback gnav20-hide-on-desktop" href="javascript:void(0)" aria-label="Entertainment menu list" aria-expanded="false" role="button">Entertainment </a> <div class="gnav20-L2-content-wrapper"> <div class="gnav20-submenu-column gnav20-L2 gnav20-featured-card-top-label" style="display:none"> Entertainment </div> <ul item-title="L2" class="gnav20-submenu-column gnav20-featured-scroll-area gnav20-L2 gnav20-mega-column-0" style="display:none"> <li> <a data-hide-for="role:accountholder,role:accountmanager,role:mobilesecure" id="gnav20-Shop-L3-28" href="https://www.verizon.com/plusplay/">+play </a> </li> <li> <a data-show-for="role:accountholder,role:accountmanager,role:mobilesecure" id="gnav20-Shop-L3-29" href="https://www.verizon.com/digital/nsa/secure/ui/products/ehub/home">+play </a> </li> <li> <a id="gnav20-Shop-L3-30" href="https://www.verizon.com/solutions-and-services/disneyplus/">Disney+, Hulu, ESPN+ </a> </li> <li> <a id="gnav20-Shop-L3-31" href="https://www.verizon.com/solutions-and-services/add-ons/entertainment/discovery-plus/">discovery+ </a> </li> <li> <a id="gnav20-Shop-L3-32" href="https://www.verizon.com/solutions-and-services/add-ons/entertainment/apple-arcade/">Apple Arcade </a> </li> <li> <a id="gnav20-Shop-L3-33" href="https://www.verizon.com/solutions-and-services/add-ons/entertainment/google-play-pass">Google Play Pass </a> </li> <li> <a id="gnav20-Shop-L3-34" href="https://www.verizon.com/solutions-and-services/add-ons/entertainment/apple-music/">Apple Music </a> </li> <li> <a id="gnav20-Shop-L3-35" href="https://www.verizon.com/gaming/">Gaming </a> </li> <li> <a id="gnav20-Shop-L3-36" href="https://www.verizon.com/gaming/xbox-all-access/">Xbox All Access </a> </li> <li> <a id="gnav20-Shop-L3-37" href="https://www.verizon.com/solutions-and-services/apps/youtube-tv/">YouTube TV </a> </li> </ul> </div> </li> <li> <a data-hide-for="role:prepay" id="gnav20-Shop-L2-13" class="gnav20-haschild " href="https://www.verizon.com/solutions-and-services/add-ons/">Services & perks </a> <a data-hide-for="role:prepay" id="gnav20-Shop-L2-13-goback" class="gnav20-goback gnav20-hide-on-desktop" href="javascript:void(0)" aria-label="Services & perks menu list" aria-expanded="false" role="button">Services & perks </a> <div class="gnav20-L2-content-wrapper"> <div class="gnav20-submenu-column gnav20-L2 gnav20-featured-card-top-label" style="display:none"> Services & perks </div> <ul item-title="L2" class="gnav20-submenu-column gnav20-featured-scroll-area gnav20-L2 gnav20-mega-column-0" style="display:none"> <li> <a id="gnav20-Shop-L3-56" href="https://www.verizon.com/solutions-and-services/add-ons/">Services & perks overview </a> </li> <li> <a id="gnav20-Shop-L3-57" href="https://www.verizon.com/solutions-and-services/add-ons/entertainment/">Entertainment </a> </li> <li> <a id="gnav20-Shop-L3-58" href="https://www.verizon.com/solutions-and-services/add-ons/protection-and-security/">Protection & security </a> </li> <li> <a id="gnav20-Shop-L3-59" href="https://www.verizon.com/solutions-and-services/add-ons/safety/">Safety </a> </li> <li> <a id="gnav20-Shop-L3-60" href="https://www.verizon.com/family-tech/">Digital family </a> </li> <li> <a id="gnav20-Shop-L3-61" href="https://www.verizon.com/solutions-and-services/add-ons/mobile/">Mobile </a> </li> <li> <a id="gnav20-Shop-L3-62" href="https://www.verizon.com/solutions-and-services/add-ons/home/">Home </a> </li> <li> <a id="gnav20-Shop-L3-63" href="https://www.verizon.com/solutions-and-services/add-ons/financial-services/">Financial services </a> </li> </ul> </div> </li> <li class="gnav20-bold-link"> <a id="gnav20-Shop-L2-14" href="https://www.verizon.com/business/solutions/small-business/?cmp=vcgref:vcg_nav_shop_business">Business </a> <div class="gnav20-L2-content-wrapper"> </div> </li> </ul> </div> <div class="gnav20-nav-utility"> <button class="gnav20-nav-search-icon" aria-label="Search Verizon"> <svg focusable="false" xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 18 18"> <path fill="#000" fillrule="nonzero" d="M17.896 17.101l-5.995-5.994A6.721 6.721 0 0 0 13.5 6.75a6.75 6.75 0 1 0-6.75 6.75c1.661 0 3.18-.603 4.356-1.598l5.995 5.995.795-.796zM6.75 12.375A5.63 5.63 0 0 1 1.125 6.75 5.63 5.63 0 0 1 6.75 1.125a5.63 5.63 0 0 1 5.625 5.625 5.63 5.63 0 0 1-5.625 5.625z"> </path> </svg> </button> <button class="gnav20-nav-close" aria-label="Close Nav Panel" tabindex="0">Close</button> </div> <div class="gnav20-nav-mask" aria-hidden="true"> </div> <div class="gnav20-placeholder-1" style="display:none"></div> </div> </div></div> <div class="gnav20-navigation-item"> <div class="gnav20-primary-menu gnav20-featured-card"> <a class="gnav20-menu-label gnav20-menu-label-button" href="https://www.verizon.com/deals/">Deals</a> <a aria-hidden="true" class="gnav20-menu-label-link" href="https://www.verizon.com/deals/" tabindex="-1">Deals</a> <div class="gnav20-sub-header-menu gnav20-sub-menu" style="display:none"> <div class="gnav20-content-wrapper "> <div class="gnav20-featured-card-top-label"> Deals </div> <ul class="gnav20-submenu-column gnav20-L1 gnav20-featured-scroll-area"> </ul> </div> <div class="gnav20-nav-utility"> <button class="gnav20-nav-search-icon" aria-label="Search Verizon"> <svg focusable="false" xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 18 18"> <path fill="#000" fillrule="nonzero" d="M17.896 17.101l-5.995-5.994A6.721 6.721 0 0 0 13.5 6.75a6.75 6.75 0 1 0-6.75 6.75c1.661 0 3.18-.603 4.356-1.598l5.995 5.995.795-.796zM6.75 12.375A5.63 5.63 0 0 1 1.125 6.75 5.63 5.63 0 0 1 6.75 1.125a5.63 5.63 0 0 1 5.625 5.625 5.63 5.63 0 0 1-5.625 5.625z"> </path> </svg> </button> <button class="gnav20-nav-close" aria-label="Close Nav Panel" tabindex="0">Close</button> </div> <div class="gnav20-nav-mask" aria-hidden="true"> </div> <div class="gnav20-placeholder-1" style="display:none"></div> </div> </div></div></div></div> </div> <div class="gnav20-utility"> <div class="gnav20-search-utility"> <div class="gnav20-utility-wrapper" item-title="search"> <div class="gnav20-search-wrapper"> <input type="hidden" id="gnav20-search-context" name="isProd" value="true"/></input> <button class="gnav20-search-icon" id="gnav20-search-icon" aria-label="Search Verizon" data-placeholder-text="Search Verizon"></button> </div> </div></div> <div class="gnav20-account-utility"><div class="gnav20-utility-wrapper " item-title="signIn"> <input type="hidden" id="vzSignOut" value="ssoauth.verizon.com"/></input> <div class="gnav20-account-box" id="gnav20-account-menu"> <button id="gnav20-sign-id" class="gnav20-sign-in gnav20-hasDropdown " aria-expanded="false" aria-label="sign in menu"> <span data-href="https://secure.verizon.com/signin"> <span> Sign in </span> </span> </button> <div class="gnav20-dropdown-menu gnav20-hide " id="gnav20-sign-in"> <p class="gnav20-signin-content-title"></p> <ul class="gnav20-dropdown"> <li class="gnav20-dropdown-list gnav20-hide-on-desktop gnav20-goback"> <button class="gnav20-back-to-menu " aria-label="Back to Menu" tabindex="0">Back to Menu</button> </li> <li class="gnav20-dropdown-list "> <a data-hide-for="appid:vpd" id="gnav20-sign-id-list-item-1" class="gnav20-dropdown-list-item" href="https://secure.verizon.com/signin" tabindex="0">Account overview</a> </li> <li class="gnav20-dropdown-list "> <a data-show-for="appid:vpd" id="gnav20-sign-id-list-item-2" class="gnav20-dropdown-list-item" href="https://www.verizon.com/privacy/secure/your-data" tabindex="0">Account overview</a> </li> <li class="gnav20-dropdown-list "> <a id="gnav20-sign-id-list-item-3" class="gnav20-dropdown-list-item" href="https://secure.verizon.com/signin?goto=https%3A%2F%2Fwww.verizon.com%2Ffeatured%2Fintent%2F%3Fintent%3Dpaybill" tabindex="0">Pay bill</a> </li> <li class="gnav20-dropdown-list "> <a id="gnav20-sign-id-list-item-4" class="gnav20-dropdown-list-item" href="https://secure.verizon.com/signin?action=otp" tabindex="0">Make a one-time payment</a> </li> <li class="gnav20-dropdown-list "> <a id="gnav20-sign-id-list-item-5" class="gnav20-dropdown-list-item" href="https://secure.verizon.com/account/register/start" tabindex="0">Register</a> </li> <li class="gnav20-dropdown-list "> <a id="gnav20-sign-id-list-item-6" class="gnav20-dropdown-list-item" href="https://mblogin.verizonwireless.com/account/business/signin" tabindex="0">Business Log in</a> </li> </ul> <button class="gnav20-close-account-utility" aria-label="close the Sign In Menu" tabindex="0">Close</button> </div> <div class="gnav20-vzmoverlay"></div> </div></div></div> <div class="gnav20-unifiedcart"><div class="gnav20-utility-wrapper" item-title="unifiedCart"> <div> <button id="gnav20-cart-icon" class="gnav20-cart" aria-label="Shopping Cart Menu" aria-expanded="false"> <span class="gnav20-unifiedcart-bubble"></span> </button> <div id="gnav20-my-side-nav" class="gnav20-unified-cart gnav20-hide gnav20-unified-cart-right"> <p class="gnav20-cart-content-title">Choose your cart:</p> <ul class="gnav20-content-lists"> <li class="gnav20-content-list"> <a id="gnav20-cart-list-item-1" class="gnav20-content-list-arrow gnav20-mobile-cart-count" href="https://www.verizon.com/rewards/checkcart0/">Mobile solutions</a> </li> <li class="gnav20-content-list"> <a id="gnav20-cart-list-item-2" class="gnav20-content-list-arrow gnav20-home-cart-count" href="https://www.verizon.com/inhome/resumecart?xpssource=learn&gnavOffSearchFlag=true">Home solutions</a> </li> </ul> <button id="gnav20-cclosex" class="gnav20-closex" aria-label="Close Shopping Cart"></button> </div> <div class="gnav20-vzmoverlay"></div> </div> </div></div> </div> </div></div><div class="gnav20-mobile gnav20-eyebrow-L1 gnav20-stacked-utility" item-title="all"> <div class="gnav20-wrapper-logo"> <div class="gnav20-logo"> <div class="gnav20-logo-wrapper gnav20-relative-index"> <a class="gnav20-logoWhiteBg" title="Verizon Home Page" href="https://www.verizon.com/" target="_self">  </a> </div></div> </div> <div class="gnav20-utility"> <div class="gnav20-search-utility"> <div class="gnav20-utility-wrapper" item-title="search"> <div class="gnav20-search-wrapper"> <input type="hidden" id="gnav20-search-context" name="isProd" value="true"/></input> <button class="gnav20-search-icon" id="gnav20-search-icon" aria-label="Search Verizon" data-placeholder-text="Search Verizon"></button> </div> </div></div> <div class="gnav20-account-utility"><div class="gnav20-utility-wrapper " item-title="signIn"> <input type="hidden" id="vzSignOut" value="ssoauth.verizon.com"/></input> <div class="gnav20-account-box" id="gnav20-account-menu"> <button id="gnav20-sign-id" class="gnav20-sign-in gnav20-hasDropdown " aria-expanded="false" aria-label="sign in menu"> <span data-href="https://secure.verizon.com/signin"> <span> Sign in </span> </span> </button> <div class="gnav20-dropdown-menu gnav20-hide " id="gnav20-sign-in"> <p class="gnav20-signin-content-title"></p> <ul class="gnav20-dropdown"> <li class="gnav20-dropdown-list gnav20-hide-on-desktop gnav20-goback"> <button class="gnav20-back-to-menu " aria-label="Back to Menu" tabindex="0">Back to Menu</button> </li> <li class="gnav20-dropdown-list "> <a data-hide-for="appid:vpd" id="gnav20-sign-id-list-item-1" 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href="https://www.verizon.com/rewards/checkcart0/">Mobile solutions</a> </li> <li class="gnav20-content-list"> <a id="gnav20-cart-list-item-2" class="gnav20-content-list-arrow gnav20-home-cart-count" href="https://www.verizon.com/inhome/resumecart?xpssource=learn&gnavOffSearchFlag=true">Home solutions</a> </li> </ul> <button id="gnav20-cclosex" class="gnav20-closex" aria-label="Close Shopping Cart"></button> </div> <div class="gnav20-vzmoverlay"></div> </div> </div></div> <button id="gnav20-nav-toggle" data-menuitem="vzmobilemenu" tabindex="0" aria-label="Menu for navigation opens a modal overlay"> </button> </div> <nav id="gnav20-mobile-menu" class="gnav20-mobile-menu gnav20-hide"> <button id="gnav20-closex" class="gnav20-closex" aria-label="close the Menu" tabindex="0">Close</button> <div id="gnav20-ulwrapper"> <div class="gnav20-navigation-placeholder"></div> <div class="gnav20-eyebrow"><div class="gnav20-eyebrow-link-list" item-title="eyebrow"> <div 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href="https://www.verizon.com/support/"> Support </a> </div></div></div> <div class="gnav20-store"><div class="gnav20-utility-wrapper" item-title="store"> <div> <a aria-label="Stores" href="https://www.verizon.com/stores/"> Stores </a> </div></div></div> <div class="gnav20-store"><div class="gnav20-utility-wrapper" item-title="store"> <div> <a aria-label="Coverage map" href="https://www.verizon.com/coverage-map/"> Coverage map </a> </div></div></div> <div class="gnav20-localization"> <div class="gnav20-utility-wrapper " item-title="localization"> <a class="gnav20-lang-link" aria-label="Switch to Espa帽ol language website" data-href="https://espanol.verizon.com/" href="https://espanol.verizon.com/" data-lang="Espa帽ol" mporgnav="">Espa帽ol</a> </div> </div> </div> </div> </nav></div></div> </div> <div class="gnav20-width-wrapper-border-bottom"></div> <input type="hidden" id="gnav20-prod-context" name="isProd" value="true"/></input> <div id="gnav20-promo-placeholder" class="enableAuthPZN"> <div> <div class="gnav20-ribbontext"><div class="gnav20-promo-ribbon-wrapper gnav20-clearfix"> <div class="gnav20-promo"> <div class="gnav20-promotext"> <div class="gnav20-promo-ribbon" data-nosnippet item-title="promoRibbon"> <div class="gnav20-promo-text gnav20-white-focus"> <span> Everyone can get a <a href="https://www.verizon.com/smartphones/?special-offers=free">free phone</a> on us! Plus switchers receive an additional $300 gift card. <span style="font-weight: 700;">Online only.</span> Applies in cart.<span style="font-weight: 700;"> Limited Time offer.</span> <span> | </span> <span class="gnav20-promo-icon"> <a href="javascript:void(0);" aria-label="Details about offers">Details</a> </span> </span> </div> <div class="gnav20-modal-content-placeholder" style="display:none;"> <div class="gnav20-modal-sub-heading" id="gnav20-modal-sub-heading"><span style="font-weight:700">Details</span> <br>Get a $300 Verizon e-Gift Card on us, when you complete the smartphone purchase from your cart. You鈥檒l be able to redeem a $300 Verizon e-Gift Card in My Verizon or <a href="https://secure.verizon.com/signin" aria-label="Visit My verizon" style="text-decoration: underline !important;">vzw.com/myverizon</a> after placing your order. You must submit for redemption within 60 days of order. Your reward will be sent via email within 8 weeks after receipt and validation of claim to the submitted email address. If service is canceled or device is returned, claim will be invalid. We reserve the right to charge the amount of the Verizon e-Gift Card to your Verizon Wireless account if, within 12 months, service is canceled, price plan changes from an eligible unlimited plan, or the line is connected to a device payment plan regardless of whether the new device is activated. A suspension without billing will add the time you are suspended to your 12 month chargeback window. Add鈥檒 terms apply.</div> </div> </div> </div> </div> <div class="gnav20-modal" id="gnav20-modal"> <div class="gnav20-modal-overlay" tabindex="-1" data-modal-hide></div> <div class="gnav20-modal-content" aria-describedby="gnav20-modal-sub-heading" role="dialog"> <button id="gnav20-close-icon" class="gnav20-promo-close-icon" tabindex="0" aria-label="Click here or press escape key to Close Modal Dialog" data-modal-hide> </button> <div class="gnav20-modal-content-wrapper"></div> </div> </div></div></div></div> </div></div><div name="headerEnd" id="gnav20-header-end" role="none" tabindex="-1">end of navigation menu</div><style id="gnav20-preload"> .gnav20{ max-height: 165px; border-bottom: solid 1px #d8dada; } .gnav20 .gnav20-sticky-content{ max-width: 1272px; margin: 0 auto; background-size: 124px 29px; background-position: 20px 59px; background-repeat: no-repeat; background-image: url(data:image/svg+xml;charset=utf-8;base64,PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0idXRmLTgiPz48c3ZnIHZlcnNpb249IjEuMSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIiB4bWxuczp4bGluaz0iaHR0cDovL3d3dy53My5vcmcvMTk5OS94bGluayIgeD0iMHB4IiB5PSIwcHgiIHZpZXdCb3g9IjAgMCA2MDEuMDYgMTM0Ljc0IiBzdHlsZT0iZW5hYmxlLWJhY2tncm91bmQ6bmV3IDAgMCA2MDEuMDYgMTM0Ljc0OyIgeG1sOnNwYWNlPSJwcmVzZXJ2ZSI+PHN0eWxlIHR5cGU9InRleHQvY3NzIj4uc3Qwe2ZpbGw6I0Y1MEEyMzt9LnN0MXtmaWxsOnVybCgjU1ZHSURfMV8pO308L3N0eWxlPjxzd2l0Y2g+PGc+PGcgaWQ9IkxheWVyXzEiPjxnPjxnPjxwYXRoIGNsYXNzPSJzdDAiIGQ9Ik01MDguNDUsMTMxLjdoMjkuNlY3Ny42MmMwLTEyLjM0LDcuMjEtMjEuMDcsMTcuODQtMjEuMDdjMTAuMjUsMCwxNS41Niw3LjIxLDE1LjU2LDE3LjQ2djU3LjY5aDI5LjYgVjY4LjMyYzAtMjEuNDUtMTIuOS0zNi42My0zMy43OC0zNi42M2MtMTMuMjgsMC0yMi41OCw1LjY5LTI5LjYsMTYuMTNoLTAuNTdWMzQuNTRoLTI4LjY1VjEzMS43eiBNNDUwLjM4LDMxLjg4IGMtMzAuOTMsMC01MS42MiwyMi4yLTUxLjYyLDUxLjQzYzAsMjkuMDQsMjAuNjgsNTEuNDMsNTEuNjIsNTEuNDNTNTAyLDExMi4zNSw1MDIsODMuMzFDNTAyLDU0LjA5LDQ4MS4zMiwzMS44OCw0NTAuMzgsMzEuODh6IE00NTAuMTksMTEyLjkxYy0xNC4wNCwwLTIxLjQ0LTExLjc2LTIxLjQ0LTI5LjZjMC0xOC4wMyw3LjQtMjkuNiwyMS40NC0yOS42YzE0LjA0LDAsMjEuODIsMTEuNTgsMjEuODIsMjkuNiBDNDcyLjAyLDEwMS4xNSw0NjQuMjQsMTEyLjkxLDQ1MC4xOSwxMTIuOTF6IE0zMTQuNTEsMTMxLjdoODMuMTJ2LTIzLjM0aC00Ny4wNnYtMC41N2w0NC45Ny01MC40OFYzNC41NGgtODEuMDN2MjMuMzRoNDUuNTQgdjAuNTdsLTQ1LjU0LDUwLjg2VjEzMS43eiBNMjc2LjU1LDEzMS43aDI5Ljc5VjM0LjU0aC0yOS43OVYxMzEuN3ogTTIwNy40OCwxMzEuN2gyOS42Vjg3LjExYzAtMjAuMzEsMTIuMTUtMjkuMjMsMzAuNzQtMjYuNzYgaDAuNTdWMzQuNzNjLTEuNTItMC41Ny0zLjIzLTAuNzYtNi4wNy0wLjc2Yy0xMS41OCwwLTE5LjM2LDUuMzEtMjYsMTYuN2gtMC41N1YzNC41NGgtMjguMjdWMTMxLjd6IE0xNTMuMDEsMTEzLjExIGMtMTMuMDksMC0yMS4wNi04LjU0LTIyLjU4LTIxLjYzaDcwLjAyYzAuMTktMjAuODgtNS4zMS0zNy41OC0xNi44OS00OC4wMWMtOC4xNi03LjU5LTE4Ljk4LTExLjc3LTMyLjY0LTExLjc3IGMtMjkuMjIsMC00OS41MywyMi4yLTQ5LjUzLDUxLjI0YzAsMjkuMjIsMTkuMzYsNTEuNjIsNTEuNDMsNTEuNjJjMTIuMTUsMCwyMS44Mi0zLjIzLDI5Ljc5LTguNzMgYzguNTQtNS44OCwxNC42MS0xNC40MiwxNi4zMi0yMi45NmgtMjguNDZDMTY3LjYzLDEwOS4zMSwxNjEuNzQsMTEzLjExLDE1My4wMSwxMTMuMTF6IE0xNTEuNSw1Mi45NSBjMTAuNDQsMCwxNy42NSw3Ljc4LDE4Ljc5LDE5LjE3aC0zOS42NkMxMzIuOSw2MC41NCwxMzkuMTYsNTIuOTUsMTUxLjUsNTIuOTV6IE0yNzYuNTUsMGgyOS43OXYyNi4zOGgtMjkuNzlWMHoiLz48L2c+PC9nPjxnPjxyYWRpYWxHcmFkaWVudCBpZD0iU1ZHSURfMV8iIGN4PSI3MC4wMTE0IiBjeT0iMTA1LjY2NiIgcj0iNTMuODc5NyIgZng9IjM3LjMwNzQiIGZ5PSIxMDUuMzE2NSIgZ3JhZGllbnRUcmFuc2Zvcm09Im1hdHJpeCgwLjM1ODQgLTAuOTMzNiAxLjEwMjMgMC40MjMyIC03MS41NTkgMTI2LjMxNDYpIiBncmFkaWVudFVuaXRzPSJ1c2VyU3BhY2VPblVzZSI+PHN0b3AgIG9mZnNldD0iMC4wNTczIiBzdHlsZT0ic3RvcC1jb2xvcjojRjVGRjFFIi8+PHN0b3AgIG9mZnNldD0iMC4yOTM5IiBzdHlsZT0ic3RvcC1jb2xvcjojRjVGRjFFIi8+PHN0b3AgIG9mZnNldD0iMC4zMDM4IiBzdHlsZT0ic3RvcC1jb2xvcjojRjVGQTFFIi8+PHN0b3AgIG9mZnNldD0iMC40ODY1IiBzdHlsZT0ic3RvcC1jb2xvcjojRjVBNjIwIi8+PHN0b3AgIG9mZnNldD0iMC42NDgiIHN0eWxlPSJzdG9wLWNvbG9yOiNGNTYzMjEiLz48c3RvcCAgb2Zmc2V0PSIwLjc4MjMiIHN0eWxlPSJzdG9wLWNvbG9yOiNGNTMzMjIiLz48c3RvcCAgb2Zmc2V0PSIwLjg4NDMiIHN0eWxlPSJzdG9wLWNvbG9yOiNGNTE1MjMiLz48c3RvcCAgb2Zmc2V0PSIwLjk0MjEiIHN0eWxlPSJzdG9wLWNvbG9yOiNGNTBBMjMiLz48L3JhZGlhbEdyYWRpZW50PjxwYXRoIGNsYXNzPSJzdDAiIGQ9Ik0wLDM0LjU0bDM2Ljg0LDk1Ljk2YzAuMjgsMC43MywwLjk4LDEuMjEsMS43NiwxLjIxaDI5Ljg5Yy0wLjc4LDAtMS40OC0wLjQ4LTEuNzYtMS4yMUwyOS44OSwzNC41NEgweiIvPjxwYXRoIGNsYXNzPSJzdDAiIGQ9Ik0xMDcuMDksMzQuNTRMNzAuMjUsMTMwLjVjLTAuMjgsMC43My0wLjk4LDEuMjEtMS43NiwxLjIxSDM4LjZjMC43OCwwLDEuNDgtMC40OCwxLjc2LTEuMjFMNzcuMiwzNC41NCBIMTA3LjA5eiIvPjwvZz48L2c+PC9nPjwvc3dpdGNoPjwvc3ZnPg==)} .gnav20-sticky-content .gnav20-apicomponentnewdesign { opacity: 0;} @media (max-width: 1020.5px), (pointer: coarse) { .gnav20{ max-height: 132px; 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aem-Grid--default--12 "> <div class="root responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="categorytext aem-GridColumn aem-GridColumn--default--12"> <link rel="stylesheet" href="/etc.clientlibs/support/components/content/categorytext/clientlib.css" type="text/css"> <script src="/etc.clientlibs/support/components/content/categorytext/clientlib.js"></script> <div class="content_block sec_0" id="sec_0" style="clear:both"> <div class="content_block_title"></div> <div class='content_block_content ' style="word-wrap: break-word;"> <div class="both"> <div> <p>Planning to ship us a device for return or exchange? Visit our <a href="/support/return-device-instructions/">instructional</a> page to learn how to prepare and package your device for shipment.</p> <div style="height: 10.0px;"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="step_container aem-GridColumn aem-GridColumn--default--12"> <ol role="none"> <div class="accordion-step-container main-section"> <script src="/etc.clientlibs/support/components/content/accordion_step/clientlib.js"></script> <div style="padding:10px 0 0 0;"> <a id="holiday-device" class="accordion-step-anchor" aria-hidden="true" tabindex="-1"></a> <span class="faq-question"><h2 style="display:inline;">Wireless holiday device/accessory Return & Exchange Policy</h2></span>  <div> <div class="qidf371ba73bff7 textimage parbase"> <div class="text"> <div> <div style="background:none;border:none;padding: 0 0 10px 0;"> <div class="text"> <p><p>Devices and accessories purchased between 11/28/24 through 12/13/24 may be returned or exchanged on or before 1/12/25. Devices and accessories purchased on or after 12/14/24 may be returned or exchanged within 30 days of purchase. The return and exchange period begins upon the date of purchase or the date of delivery of your new device. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device and accessories from a non-Verizon operated retail location (authorized retailer), you should review that location's return policy regarding their acceptance of device and accessory returns.  </p> </p> </div> </div> </div> </div> <div class="clear"></div> </div> <div class=" qidf371ba73bff7 col parsys"> <div> </div> </div> </div> </div> <div style="clear:both"></div> </div> <div class="accordion-step-container main-section"> <div style="padding:10px 0 0 0;"> <a id="device-accessory" class="accordion-step-anchor" aria-hidden="true" tabindex="-1"></a> <span class="faq-question"><h2 style="display:inline;">Wireless device/accessory Return and Exchange Policy</h2></span>  <div> <div class="qid35b047630b70 textimage parbase"> <div class="text"> <div> <div style="background:none;border:none;padding: 0 0 10px 0;"> <div class="text"> <p><p>You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee <span tooltip="<p>A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). The fee covers the costs associated with processing a return. Fee exceptions may exist when the fee is automatically waived during the return or exchange, or isn't applied when we receive the return. Exceptions may include:</p> <ul> <li>Defective on arrival devices if the exchange device is out of stock.</li> <li>Shipped devices returned in an unopened FedEx box or the customer refused delivery.</li> <li>Devices returned within the 30-day return period, when the seal sticker is intact with no signs of tampering, or the device is in the original shrink wrap (does not include purchases from authorized retailers).</li> </ul>" id="aemtooltip" class="aemtooltip"><button class="aemTooltip" aria-label="Tooltip information on Restocking fee "></button></span> of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), you should review that location's return policy regarding their acceptance of device returns.<br> <br> You are permitted to make one exchange. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon.<br> <br> Devices must be returned within the 30 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term. Please review your service summary receipt and Customer Agreement to determine if an Early Termination Fee may apply.<br> <br> If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. If you received promotional value when trading a device, and/or instant savings towards the purchase of a new device at the time of your trade, you agree that you will be charged for these values if you do not maintain active service on your new device for three billing cycles. Verizon will also charge back any promotional Trade in value if you return your promotional device, or exchange it for another device.<br> <br> At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. <span tooltip="<p>A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). The fee covers the costs associated with processing a return. Fee exceptions may exist when the fee is automatically waived during the return or exchange, or isn't applied when we receive the return. Exceptions may include:</p> <ul> <li>Defective on arrival devices if the exchange device is out of stock.</li> <li>Shipped devices returned in an unopened FedEx box or the customer refused delivery.</li> <li>Devices returned within the 30-day return period, when the seal sticker is intact with no signs of tampering, or the device is in the original shrink wrap (does not include purchases from authorized retailers).</li> </ul>" id="aemtooltip" class="aemtooltip"><button class="aemTooltip" aria-label="Tooltip information on Restocking fee "></button></span> If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. If you return a purchase that you billed to your wireless account, refunds will be credited towards your wireless account.<br> <br> If you received your merchandise through a "Buy One, Get One Free" or similar offer and return only one of the items, your promotional offer will be canceled and a charge will appear on your next month's bill for any promotional benefit associated with the offer. If a device purchased as part of a BOGO offer is being exchanged for the same make and model, only the item that is being exchanged needs to be returned. For additional information, please see the terms and conditions of the promotional offer.<br> <br> If Verizon must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee.<br> <br> Opened software purchased separately may be exchanged only for the exact same item at a Verizon Communications Store and may not be returned for refund.<br> <br> Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered.<br> <br> Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM Card or SD Card) in order to help protect sensitive information, such as mobile banking information.<br> <br> Because the FCC requires that nearly all wireless devices on a carrier's network have GPS capability, Verizon does not allow non-GPS wireless devices to be activated on our network. If you upgrade from a non-GPS capable wireless device to a GPS capable wireless device and then return it within the return period, Verizon will not allow the older non-GPS capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS capable wireless device that will meet your needs, subject to the restocking fee. <span tooltip="<p>A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). The fee covers the costs associated with processing a return. Fee exceptions may exist when the fee is automatically waived during the return or exchange, or isn't applied when we receive the return. Exceptions may include:</p> <ul> <li>Defective on arrival devices if the exchange device is out of stock.</li> <li>Shipped devices returned in an unopened FedEx box or the customer refused delivery.</li> <li>Devices returned within the 30-day return period, when the seal sticker is intact with no signs of tampering, or the device is in the original shrink wrap (does not include purchases from authorized retailers).</li> </ul>" id="aemtooltip" class="aemtooltip"><button class="aemTooltip" aria-label="Tooltip information on Restocking fee "></button></span><br> <br> If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon store, you can return it to any Verizon store. Please search Return Policy on verizon.com for more details. Returning your merchandise does not automatically terminate your service. You must call Customer Service to cancel service.</p> <div style="height: 10.0px;"> </div> </p> </div> </div> </div> </div> <div class="clear"></div> </div> <div class=" qid35b047630b70 col parsys"> <div> </div> </div> </div> </div> <div style="clear:both"></div> </div> <div class="accordion-step-container main-section"> <div style="padding:10px 0 0 0;"> <a id="gift-cards" class="accordion-step-anchor" aria-hidden="true" tabindex="-1"></a> <span class="faq-question"><h2 style="display:inline;">Gift card returns</h2></span>  <div> <div class="qid7dc87e437b61 textimage parbase"> <div class="text"> <div> <div style="background:none;border:none;padding: 0 0 10px 0;"> <div class="text"> <p><p>Gift cards are not eligible for return or exchange, except as required by law.</p> <div style="height: 30.0px;"> </div> </p> </div> </div> </div> </div> <div class="clear"></div> </div> <div class=" qid7dc87e437b61 col parsys"> <div> </div> </div> </div> </div> <div style="clear:both"></div> </div> <div class="accordion-step-container main-section"> <div style="padding:10px 0 0 0;"> <a id="return-postpaid" class="accordion-step-anchor" aria-hidden="true" tabindex="-1"></a> <span class="faq-question"><h2 style="display:inline;">Standard monthly account service termination</h2></span>  <div> <div class="qid33a0418655a1 textimage parbase"> <div class="text"> <div> <div style="background:none;border:none;padding: 0 0 10px 0;"> <div class="text"> <p><p>You may terminate service for any reason. You will remain responsible for your Activation Fee unless you terminate service within 3 days of activation.<br> <br> You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.<br> <br> If you cancel your service after the 30-day period, but prior to the expiration of your minimum term, you will be responsible for all of the above mentioned charges, including an Early Termination Fee.<br> <br> This service termination policy does not apply to customers who have purchased a Prepaid Plan.</p> <div style="height: 10.0px;"> </div> </p> </div> </div> </div> </div> <div class="clear"></div> </div> <div class=" qid33a0418655a1 col parsys"> <div> </div> </div> </div> </div> <div style="clear:both"></div> </div> <div class="accordion-step-container main-section"> <div style="padding:10px 0 0 0;"> <a id="info" class="accordion-step-anchor" aria-hidden="true" tabindex="-1"></a> <span class="faq-question"><h2 style="display:inline;">Verizon Prepaid Service Return Policy and important information</h2></span>  <div> <div class="qidf14b33004d16 textimage parbase"> <div class="text"> <div> <div style="background:none;border:none;padding: 0 0 10px 0;"> <div class="text"> <p><p><strong>How do I accept my Prepaid Customer Agreement?</strong><br> <br> You accept the agreement by:</p> <ul> <li><strong>Agreeing</strong> in writing, by email, over the phone, or in person;</li> <li><strong>Opening</strong> a package that says you are accepting by opening it; or</li> <li><strong>Initializing</strong> your account.</li> </ul> <p>When you accept, you're representing that you are at least 18 years old and are legally able to accept an agreement. If you're accepting for an organization, you're representing that you are authorized to bind that organization, and where the context requires, "you" means the organization.<br> <br> If you don't want to accept, don't do any of these things.<br> <br> <strong>No refunds will be granted for service costs once a refill card has been purchased, your account has been initialized, or prepaid plan and/or service and/or perk service fees have been paid.</strong></p> <div style="height: 10.0px;"> </div> </p> </div> </div> </div> </div> <div class="clear"></div> </div> <div class=" qidf14b33004d16 col parsys"> <div> </div> </div> </div> </div> <div style="clear:both"></div> </div> </ol> </div> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="categorytext aem-GridColumn aem-GridColumn--default--12"> <div class="content_block sec_d634794679d4" id="sec_d634794679d4" style="clear:both"> <div 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