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href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/international-rates/">International Rates</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/value-packs/">Value Packs</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/thub-2/">T-Hub 2</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/buy-rent/">Buy or rent a home phone</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/features-services/">Features & Services</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/calling-cards/">Calling Cards</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/help-faqs/">Help & FAQs</a></li> </ul> <div class="popular-pages"> <p><strong>Popular pages</strong></p> <ul> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-budget/">HomeLine Budget</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-reach/">HomeLine Reach</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-ultimate/">HomeLine Ultimate</a></li> </ul> </div> </div> </li> <li id="pn-internet"> <a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/">Internet</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/home-broadband-bigpond-elite-plans/">Home Broadband</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/home-broadband-bigpond-ultimate-plans/">Home Cable Broadband</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/t-cloud/">T-Cloud</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/mobile-broadband-bigpond-liberty-plans/">Mobile Broadband</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/mobile-broadband-prepaid/">Pre-Paid Mobile Broadband</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/mobile-tablets/">Mobile Tablets</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/national-broadband-network/">National Broadband Network</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/internet/broadband-services/">Broadband add-ons</a></li> </ul> <div class="popular-pages"> <p><strong>Popular pages</strong></p> <ul> <li><a href="https://web.archive.org/web/20130516034306/https://my.bigpond.com/check-availability/default.do">Check Broadband Availability</a></li> </ul> </div> </div> </li> <li id="pn-tv"> <a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/tv/">Foxtel & TV</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/foxtel/">Foxtel from Telstra</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/tv/tbox/">T-Box</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://go.bigpond.com/tv">BigPond TV</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/foxtel/mobile.html">Mobile Foxtel from Telstra</a></li> </ul> <div class="popular-pages"> <p><strong>Popular pages</strong></p> <ul> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/foxtel/packages-pricing.html">Foxtel Packages & Pricing</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/foxtel/iqhd.html">Foxtel iQHD</a></li> <li><a href="https://web.archive.org/web/20130516034306/https://www.telstra.com.au/foxtel/upgrade.cfm">Upgrade to Foxtel iQHD</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/tv/tbox/foxtel-tbox/">Foxtel on T-Box</a></li> </ul> </div> </div> </li> <li id="pn-bundle-save"> <a href="https://web.archive.org/web/20130516034306/https://onlineshop.telstra.com.au/bundles">Bundles</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130516034306/https://onlineshop.telstra.com.au/bundles">Telstra Bundles</a></li> <li><a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/bundle-save/connected-home/">Telstra Connected Home</a></li> </ul> </div> </li> <li id="pn-my-account"> <a href="https://web.archive.org/web/20130516034306/https://www.my.telstra.com.au/myaccount/">My Account</a> <div 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Bundles</a></li><li id="ct_home_family_ct_home_rewardspackages"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/home-family/rewards-packages/">Telstra Rewards and Packages</a></li><li id="ct_home_family_ct_home_isdn"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/home-family/isdn/">ISDN</a></li><li id="ct_home_family_ct_home_otherservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/home-family/other-services/">Other Services</a></li><li id="ct_home_family_417"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/home-family/services-on-the-nbn/">Services on the NBN</a></li></ul> </li><li id="ct_businegoverment"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/">Business and Government Terms</a><ul><li id="ct_businegoverment_ct_businefixedline"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/">Business Fixed Line</a><ul><li id="ct_businegoverment_ct_businefixedline_ct_businefl_general"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/bus-general/">General</a></li><li id="ct_businegoverment_ct_businefixedline_ct_businefl_phservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/phone-services/">Business Phone Services</a></li><li id="ct_businegoverment_ct_businefixedline_ct_businefl_discount"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/discount/">Discounts</a></li><li id="ct_businegoverment_ct_businefixedline_ct_businefl_calltypes"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/other-call-types/">Other Call Types</a></li><li id="ct_businegoverment_ct_businefixedline_ct_businefl_assistcalls"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/operator-assisted-calls/">Operator Assisted Calls</a></li><li id="ct_businegoverment_ct_businefixedline_ct_businefl_mngcalls"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/managing-calls/">Managing Calls</a></li><li id="ct_businegoverment_ct_businefixedline_ct_businefl_serviceopts"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/other-service-options/">Other Service Options</a></li><li id="ct_businegoverment_ct_businefixedline_ct_businefl_chargzones"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/charging-zones/">Charging Zones</a></li><li id="ct_businegoverment_ct_businefixedline_ct_businefl_serviceareas"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/fixed-line/exchange-service-areas/">Exchange Service Areas</a></li></ul> </li><li id="ct_businegoverment_ct_businetelstramobile"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/">Telstra Mobile</a><ul><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_general"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/general/">General</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_pricingplans"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/pricing-plans/">Pricing Plans</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_promotions"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/special-promotions/">Special Promotions</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_calltypes"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/other-call-types/">Other Call Types</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_sms"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/sms-messaging/">SMS and Messaging</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_mngcalls"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/managing-calls/">Managing Calls</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_dataservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/data-services/">Data Services</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_bpond_mob"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/bigpond-mobile-services/">Bigpond Mobile Services</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_inter"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/international-roaming/">Heading Overseas - International Roaming</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_busservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/enhanced-business-services/">Enhanced Business Services</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_nextg"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/nextg-mobile-broadband-link-service/">Next G Mobile Broadband Link Service</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_satellite"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/mobile-satellite/">Telstra Mobile Satellite</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_fleetcoms"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/fleetcoms-service/">Fleetcoms Service</a></li><li id="ct_businegoverment_ct_businetelstramobile_ct_businetm_smts"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-mobile/short-message-transmission-service/">Short Message Transmission Service</a></li></ul> </li><li id="ct_businegoverment_ss-oct-bus-telstra-digital-bus"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/telstra-digital-business/">Telstra Digital Business</a></li><li id="ct_businegoverment_ct_businerewardspackages"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/rewards-packages/">Telstra Rewards and Packages</a></li><li id="ct_businegoverment_ct_businevoiceservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/">Other Voice Services</a><ul><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-customnet"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/customnet/">CustomNet</a></li><li id="ct_businegoverment_ct_businevoiceservices_ct_businevs_inbound"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/inbound-services/">Inbound Services</a></li><li id="ct_businegoverment_ct_businevoiceservices_ct_businevs_isdn"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/isdn/">ISDN</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-network-contact-centre"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/network-contact-centre/">Network Contact Centre</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-enterprise-speech"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/enterprise-speech-solutions/">Telstra's Enterprise Speech Solutions</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-ip-telephony"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/ip-telephony/">Telstra IP Telephony</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-network-ivr"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/network-ivr/">Telstra Network IVR</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-sip-connect"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/sip-connect/">Telstra SIP Connect</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-unified-comms-solution"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/unified-comms-solutions/">Telstra Unified Communications Solution</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-unified-contact-centre"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/unified-contact-centre/">Telstra Unified Contact Centre</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-vpn"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/vpn/">Virtual Private Network</a></li><li id="ct_businegoverment_ct_businevoiceservices_ss-oct-web-contact-centre"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-voice-services/web-contact-centre/">Web Contact Centre</a></li></ul> </li><li id="ct_businegoverment_ct_busineintservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/internet-services/">Internet Services</a><ul><li id="ct_businegoverment_ct_busineintservices_ct_busineis_solutions"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/internet-services/internet-solutions/">Internet Solutions</a></li><li id="ct_businegoverment_ct_busineintservices_ct_busineis_idbb"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/internet-services/internet-direct-business-broadband/">Internet Direct and Business Broadband</a></li></ul> </li><li id="ct_businegoverment_ct_businedataservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/">Data Services</a><ul><li id="ct_businegoverment_ct_businedataservices_ct_busineds_argservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/argent-services/">Argent Services</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-atm-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/atm-service/">ATM Service</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-business-ip"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/business-ip/">Business IP</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-connect-ip"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/connect-ip/">Connect IP</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-datel-dedicated-line"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/dedicated-line/">Datel Dedicated Line</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-ded-digital-serv"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/dedicated-digital-services/">Dedicated Digital Services</a></li><li id="ct_businegoverment_ct_businedataservices_ct_busineds_ddservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/digital-data-services/">Digital Data Services</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-ethernet-line"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/ethernet-line/">Ethernet Line</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-ethernet-lite"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/ethernet-lite/">Ethernet Lite</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-ethernet-man-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/ethernet-man-service/">Ethernet MAN Service </a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-frame-relay-services"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/frame-relay-services/">Frame Relay Services </a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-data-services-hypercon"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/hyperconnect/">Hyperconnect (ADSL)</a></li><li id="ct_businegoverment_ct_businedataservices_ct_busineds_ipsoltns"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/ip-solutions/">IP Solutions</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-large-megabit-bearer"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/large-megabit-bearer/">Large Megabit Bearer</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-managed-data-network"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/managed-data-networks/">Managed Data Networks Section</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-managed-wan-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/managed-wan-service/">Managed WAN Service</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-megalink"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/megalink/">Megalink</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-netplan-discounts"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/netplan-discounts/">Netplan Discounts</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-telemetry"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/telemetry/">Remote Telemetry</a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-security-services"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/security-services/">Security Services</a></li><li id="ct_businegoverment_ct_businedataservices_743"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/telstra-optic-wave/">Telstra OpticWave </a></li><li id="ct_businegoverment_ct_businedataservices_ss-oct-ds-telstra-secure"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/data-services/telstra-secure/">Telstra Secure</a></li></ul> </li><li id="ct_businegoverment_ct_busineotherservices"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/">Other Services</a><ul><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-business-res-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/resumption-service/">Business Resumption Service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-calling-cards"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/calling-cards/">Calling Cards</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-conferencing"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/conferencing/">Conferencing</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-fee-for-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/fee-for-service/">Fee-for-service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-hosted-video-conf"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/hosted-video-conf/">Hosted Video Conferencing</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-incontact-tel-serv"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/incontact-service/">InContact Telephone Service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-iterra-sat-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/iterra-satellite/">Iterra Satellite Service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-managed-bus-centre"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/managed-business-centre/">Managed Business Centre</a></li><li id="ct_businegoverment_ct_busineotherservices_ct_busineos_mictserv"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/managed-ict-services/">Managed ICT Services</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-managed-video-conf"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/managed-video-conferencing/">Managed Video Conferencing</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-managed-voice-serv"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/managed-voice-service/">Managed Voice Service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-private-payphones"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/private-payphones/">Private Payphones</a></li><li id="ct_businegoverment_ct_busineotherservices_ct_busineos_profserv"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/professional-services/">Professional Services</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-public-payphones"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/public-payphones/">Public Payphones</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-switched-text-serv"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/switched-text-services/">Public Switched Text Services</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-assurance-provision"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/assurance-provisioning/">Service Assurance & Provisioning </a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-siteline-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/siteline-service/">Siteline Service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-skyconnect-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/skyconnect-service/">Skyconnect Service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-standard-res-sla-pre"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/restoration-sla-premium/">Standard Restoration and SLA Premium</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-1-touch-video-serv"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/1-touch-video-service/">Telstra 1 Touch Video service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-hd-telehealth-serv"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/hd-telehealth-service/">Telstra HD Telehealth service</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-integrated-serv-desk"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/integrated-service-desk/">Telstra Integrated Service Desk</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-busnet-services"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/busnet-services/">Telstra Options BusNet Services</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-t-suite"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/t-suite/">T-Suite</a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-visionnet-video-service"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/visionnet-video-service-section/">Visionnet Video Service Section</a></li><li id="ct_businegoverment_ct_busineotherservices_ct_busineos_vgdlines"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/voice-grade-dedicated-lines/">Voice Grade Dedicated Lines </a></li><li id="ct_businegoverment_ct_busineotherservices_ss-oct-os-wideband-prov-times"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/other-services/wideband-provisioning-times/">Wideband Provisioning Times</a></li></ul> </li><li id="ct_businegoverment_ct_cloud_services"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/cloud-services/">Cloud Services</a></li><li id="ct_businegoverment_ct_sth_brisbane_bus_fibre"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/south-brisbane-business-fibre/">South Brisbane Business Fibre</a></li><li id="ct_businegoverment_413"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/acceptable-use-policy/">Acceptable use policy</a></li><li id="ct_businegoverment_788"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/t-biz-broadband/">T-Biz Broadband</a></li></ul> </li><li id="ct_recentchanges_deteffects"><a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/detrimental-effects-ads-recent-changes/">Recent Changes</a></li>  </ul> <script type="text/javascript"> leftNavFormat(); </script> </div> <p id="section"> <span>  Our Customer Terms </span> </p> <div id="maincol"> <span style="width: 100%;"> <a id="content" name="content"></a> <span id="bc">  <a href="https://web.archive.org/web/20130516034306/http://www.telstra.com.au/">Telstra Home</a> <span class="hidden">» </span><a class="last" href="/web/20130516034306/http://www.telstra.com.au/customer-terms/index.htm">Our Customer Terms</a> </span></span>  <div id="flashContent" class="noPadding"> <h1>Our Customer Terms</h1> <script type="text/javascript"> // <![CDATA[ var fo = new FlashObject("/uberprod/groups/webcontent/@corporate/@customerterms/documents/webcontent/uberstaging_071331.swf", "intro", "100%", "190", "8", "#ffffff"); fo.addParam("wmode", "opaque"); fo.addVariable("hdrTag", "Our Customer Terms" ); fo.addParam("base", "/uberprod/groups/webcontent/@corporate/@customerterms/documents/webcontent/uberstaging_071323.swf"); fo.addVariable("imageTag", "/uberprod/groups/webcontent/@corporate/@customerterms/documents/webcontent/uberstaging_071323.swf"); fo.write("flashContent"); // ]]> </script> </div> <span style="width:100%"><a id="content" name="content"></a></span> <div class="maincolGenericPadding"> <p>Our Customer Terms (formerly known as Standard Form of Agreement)</p><p>Our Customer Terms, formerly known as the 'Standard Form of Agreement', sets out terms and conditions on which we provide products and services to Home and Family (residential), Business and Government and Telstra Wholesale customers.</p> </div> <div class="maincolGenericPadding"> <div class="homeWrap"> <div class="home2colLeft" style=""> <h2>Home and Family</h2> <p>This section contains terms for Home Phone services, Telstra Mobile services, Telstra Rewards and Packages and Other services.</p> <div class="defaultAutoBtns"> <a target="" href="/web/20130516034306/http://www.telstra.com.au/customer-terms/home-family/index.htm">View More</a> </div> </div> <div class="home2colRight" style=""> <h2>Business and Government</h2> <p><span style="width: 100%;">This section contains terms for Business Fixed Line services, Telstra Mobile services, Telstra Rewards and Packages, Internet and Data services and Other services. </span></p> <div class="defaultAutoBtns"> <a target="" href="/web/20130516034306/http://www.telstra.com.au/customer-terms/business-government/index.htm">View More</a> </div> </div> </div> </div> <div class="clear"> </div> <div class="maincolGenericPadding"> <h3>Important Warranty Information (effective 1 January 2012)</h3> <p>This information relates to the warranties referred to in Our Customer Terms.  These warranties are in addition to your rights under the Australian Consumer Law. See <a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/download/document/Warranties_Against_Defects.pdf">Important Warranty Information<span class="docInfo"> (PDF, 64KB)</span></a> for more details.</p> <h3>Telstra Wholesale</h3> <p>This document contains the terms relating to Telstra Wholesale Services and can be viewed in either <br/> <a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/download/document/wp.pdf">PDF format<span class="docInfo"> (PDF, 181KB)</span></a> or <a href="/web/20130516034306/http://www.telstra.com.au/customer-terms/download/document/wp.doc">Word format<span class="docInfo"> (DOC, 384KB)</span></a>.</p> </div> <div class="disclaimer"> <p>Please note: It may take up to 48 hours for amendments to our Terms of Use to be updated on this website.</p> </div>  <script type="text/javascript">applyUCMWorkaroundClasses();</script> </div>  <div id="rightcol"> <div class="rhsModule"> <h2>Useful Links</h2> <div class="box"> <ul> <li><a href="/web/20130516034306/http://www.telstra.com.au/abouttelstra/glossary/">Glossary of Terms</a></li> </ul> </div> </div> </div> <div class="clearer"></div> </div> <div class="clearer"></div> </div>  <div id="footer" class="container_18"> <script type="text/javascript"> function sitemapRedirect() { if(document.getElementById("tab_personal").className == "active") { /* Redirect Personal Sitemap */ window.location = "https://web.archive.org/web/20130516034306/http://www.telstra.com.au/sitemap/personal/"; 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