CINXE.COM
<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="x-ua-compatible" content="ie=edge"><meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"><link href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/styles.70584a96d34504ad71d4.css" rel="stylesheet" type="text/css"><meta name="generator" content="Gatsby 2.32.13"><title data-react-helmet="true">Customer disputes</title><link data-react-helmet="true" rel="icon" sizes="32x32" href="https://www.paypalobjects.com/webstatic/developer/favicons/pp32.png"><meta data-react-helmet="true" name="description" content="Manage disputes from initial claim to final resolution using the Disputes API or manually using the Resolution Center."><meta data-react-helmet="true" name="keywords" content="disputes, disputes API, resolution center, claim, settlement, inquiry"><meta data-react-helmet="true" name="contentType" content="Docs"><meta data-react-helmet="true" name="productStatus" content="Current"><meta data-react-helmet="true" name="apiVersion" content="v1"><meta data-react-helmet="true" property="og:title" content="Customer disputes"><meta data-react-helmet="true" property="og:description" content="Manage disputes from initial claim to final resolution using the Disputes API or manually using the Resolution Center."><link rel="sitemap" type="application/xml" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/sitemap.xml"><link rel="canonical" href="https://developer.paypal.com/docs/disputes/" data-baseprotocol="https:" data-basehost="developer.paypal.com"><script data-main="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/jscript/master-optimized.js" src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/jscript/require.js" defer="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/webpack-runtime-cbae68e6875ef893117e.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/3dcc3d58-0a16352d6bca7eca7eb6.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/app-256265e1f9ba4506fe5e.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/styles-0ec71dd62c66cb95665c.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/framework-0747ebf1c29a652cf4df.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/c05b8182-7d96833ee86666c8fa60.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/33ce6ab0-2ffa3f3b8dfd27b9b288.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/4c355f13-41ab77f1ceccb78d9a26.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/4b80be75-5ed118b7dd8da232a2f2.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/11e8d57d-df9c3999fd9e0e0e9efa.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/5cf42e9e-748a792b5e49ed841f31.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/962beaf7-b76e8ae8412f047ad94c.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/8fb5dbc09e506c70258e16b6e48c6a5b1195e539-6ff23ad662b7401ec98d.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/9031d2187d18f994a0665343bf0cbf3d41a8d478-d2e3c04916714022e7fa.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/953529affb241643b097b7a172547e8e588c10b7-b4715215d5193532fadf.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/1bc699b90fe94e7c2de1031992cde3a4b2a67425-16d43533e3f76538641d.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/component---src-pages-layout-js-2fe1f57e98f0de87f770.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/068de6f06151eeb4d545e13865e6b6ef0514e03e-8ac377edd7b08d390389.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/fa1a4ddbc755172e76f8af1687f1491052abe762-bd1777817f623fe032db.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/bc62dab504a71ef8c5d240a105694d09627f06f3-7b2ec82e07aef760e5f1.js"><link as="script" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/component---src-pages-docs-template-js-6d46d3ed648bb115c508.js"><link as="fetch" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/page-data/docs/disputes/page-data.json" crossorigin="anonymous"><link as="fetch" rel="preload" href="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/page-data/app-data.json" crossorigin="anonymous"> <script id="server-data" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"> window.__INITIALDATA__ = { _csrf: 'z1Y9LZQo7KN3Ay1ZCU5CnEeIVlGH+wKApwg2E=', attrs: '{"serverData":{"cdnHost":"www.paypalobjects.com"},"nonce":"FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"}', ai_search: "Ctrl_Developer_AI_Search", ai_search_acctID: "undefined", codespaces: "Trmt_Developer_Codespaces", uiramp: "Trmt_Developer_New_IA", signupramp: "Trmt_Developer_Signup_UI_Update", cookieBannerInfo: {"html":"%3Cdiv%20id%3D%22ccpaCookieBanner%22%20class%3D%22ccpaCookieBanner_container%22%3E%3Cdiv%20id%3D%22ccpaCookieContent_wrapper%22%20class%3D%22ccpaCookieBanner_content-container%22%3E%3Cp%20class%3D%22ccpaCookieBanner_content%22%3EWe%20use%20cookies%20to%20improve%20your%20experience%20on%20our%20site.%20May%20we%20use%20marketing%20cookies%20to%20show%20you%20personalized%20ads%3F%20%3Ca%20id%3D%22manageCookiesLink%22%20href%3D%22https%3A%2F%2Fwww.paypal.com%2Fmyaccount%2Fprivacy%2FcookiePrefs%3Flocale%3Den_US%22%3EManage%20all%20cookies%3C%2Fa%3E%3C%2Fp%3E%3C%2Fdiv%3E%3Cdiv%20class%3D%22ccpaCookieBanner_buttonGroup%22%3E%3Cbutton%20id%3D%22acceptAllButton%22%20class%3D%22ccpaCookieBanner_top-button%22%3EYes%2C%20I%20accept%3C%2Fbutton%3E%3Cbutton%20id%3D%22bannerDeclineButton%22%20aria-label%3D%22decline%22%20class%3D%22ccpaCookieBanner_bottom-button%22%3ENo%2C%20I%20decline%3C%2Fbutton%3E%20%3C%2Fdiv%3E%3C%2Fdiv%3E","js":"%3Cscript%20nonce%3D%22FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar%22%3E(function%20()%20%7B%20var%20bannerFptiData%20%3D%20%7B%7D%3B%20function%20getFptiReqData%20()%20%7B%20let%20fptiReqData%20%3D%20window%20%26%26%20window.fpti%20%26%26%20window.PAYPAL%20%26%26%20window.PAYPAL.analytics%20%26%26%20window.PAYPAL.analytics.instance%20%26%26%20window.PAYPAL.analytics.instance.options%20%26%26%20window.PAYPAL.analytics.instance.options.request%20%26%26%20window.PAYPAL.analytics.instance.options.request.data%3B%20if%20(fptiReqData)%20%7B%20%20bannerFptiData%20%3D%20%7B%20api_name%3A%20'cookieBanner'%2C%20page%3A%20%20'main%3Aprivacy%3Apolicy%3Accpa'%2C%20pgrp%3A%20%20'main%3Aprivacy%3Apolicy'%2C%20displaypage%3A%20window.fpti.pgrp%2C%20ppage%3A%20'privacy_banner'%2C%20bannertype%3A%20'cookiebanner'%2C%20ccpg%3A%20'US'%2C%20flag%3A%20'ccpa'%2C%20bannerversion%3A%20'v4'%2C%20bannersource%3A%20'ConsentNodeServ'%2C%20bannervariant%3A%20''%2C%20xe%3A%20'110041%2C109128%2C105410%2C105409%2C104759%2C109059%2C104407'%2C%20xt%3A%20'148500%2C143659%2C123956%2C123954%2C120842%2C143369%2C119038'%2C%20eligibility_reason%3A%20'true'%2C%20is_native%3A%20'false'%2C%20cookie_disabled%3A%20cookieDisabled()%2C%20reason_to_hide%3A%20reasonToHideBanner()%20%7D%3B%20if(true)%7B%20bannerFptiData%20%3D%20%7B%20%20%20...bannerFptiData%2C%20userstate%20%3A%20'NOT%20FOUND'%2C%20usercountry%20%3A%20'SG'%2C%20stateaccuracy%20%3A%20'0'%2C%20countryaccuracy%20%3A%20'99'%2C%20loggedin%20%3A%20'false'%20%7D%20%7D%20%7D%20return%20fptiReqData%3B%20%7D%20function%20getFptiPage%20()%20%7B%20return%20getFptiReqData()%20%26%26%20getFptiReqData().page%3B%20%7D%20function%20setSessionStorage(key)%20%7B%20try%20%7B%20sessionStorage.setItem(key%2C%20true)%3B%20%7D%20catch%20(e)%20%7B%20console.log('error%20on%20setting%20sessioStorage'%2C%20e)%3B%20%7D%20%7D%20function%20isBannerClosed%20()%20%7B%20let%20is_banner_closed%20%3D%20false%3B%20try%7B%20if(sessionStorage.getItem(%22isBannerClosed%22)%20%7C%7C%20sessionStorage.getItem(%22isUserAccepted%22)%20%7C%7C%20sessionStorage.getItem(%22isInvisibleBanner%22))%7B%20is_banner_closed%20%3D%20true%3B%20%7D%20%7D%20catch%20(e)%7B%20is_banner_closed%20%3D%20false%3B%20%7D%20return%20is_banner_closed%20%7C%7C%20(false%20%26%26%20true%20%26%26%20!navigator.cookieEnabled)%3B%20%7D%20function%20reasonToHideBanner()%7B%20let%20reason%20%3D%20''%3B%20try%20%7B%20if%20(false%20%26%26%20true%20%26%26%20!navigator.cookieEnabled)%7B%20reason%20%3D%20'cookies%20are%20disabled'%3B%20%7D%20else%20if(sessionStorage.getItem(%22isUserAccepted%22))%7B%20reason%20%3D%20'User%20accepted%20or%20declined'%3B%20%7D%20else%20if(sessionStorage.getItem(%22isBannerClosed%22))%7B%20reason%20%3D%20'Banner%20Closed'%3B%20%7D%20else%20if(sessionStorage.getItem(%22isInvisibleBanner%22))%7B%20reason%20%3D%20'Invisible%20banner%20loaded'%3B%20%7D%20%7D%20catch%20(error)%20%7B%20reason%3D''%3B%20%7D%20return%20reason%3B%20%7D%20function%20cookieFilteringRequest(eventSource)%7B%20const%20page%20%3D%20window%20%26%26%20window.fpti%20%26%26%20window.fpti.page%20%7C%7C%20window%20%26%26%20window.location%20%26%26%20window.location.href%3B%20const%20component%20%3D%20window%20%26%26%20window.fpti%20%26%26%20window.fpti.comp%20%7C%7C%20%22%22%3B%20let%20eventSourceUrl%20%3D%20window%20%26%26%20window.location%20%26%26%20window.location.href%20%7C%7C%20''%3B%20eventSourceUrl%20%3D%20eventSourceUrl.split(%22%3F%22)%5B0%5D%3B%20const%20xhr%20%3D%20window.XMLHttpRequest%20%3F%20new%20XMLHttpRequest()%20%3A%20new%20ActiveXObject('Microsoft.XMLHTTP')%3B%20const%20endPoint%20%3D%20%22https%3A%2F%2Fwww.paypal.com%2Fmyaccount%2Fprivacy%2Fcookieprefs%2Fcookies%3FeventSource%3D%22%2BeventSource%2B%22%26page%3D%22%2Bpage%2B%22%26component%3D%22%2Bcomponent%2B%22%26eventSourceUrl%3D%22%2BeventSourceUrl%3B%20xhr.open('GET'%2C%20endPoint)%3B%20xhr.withCredentials%20%3D%20true%3B%20xhr.onreadystatechange%20%3D%20function%20()%20%7B%20if%20(xhr.readyState%20%3E%203%20%26%26%20xhr.status%20%3D%3D%3D%20200)%20%7B%20%7D%20%7D%3B%20xhr.setRequestHeader('Accept'%2C'application%2Fjson')%3B%20xhr.setRequestHeader('Content-Type'%2C'application%2Fjson')%3B%20xhr.send()%3B%20%7D%3B%20function%20cookieFiltering(eventSource%3D%22cookieBanner%22)%7B%20if(!true%20%7C%7C%20false)%7B%20return%3B%20%7D%20cookieFilteringRequest(eventSource)%3B%20%7D%20function%20postAjax(isFptiDataAvailable%20%2C%20cookieObj%20)%20%7B%20if(!isFptiDataAvailable%20%26%26%20getFptiReqData())%7B%20%20isFptiDataAvailable%20%3D%20true%3B%20%7D%20if(isFptiDataAvailable)%7B%20acceptDeclineFptiEvents(cookieObj)%3B%20%7D%20var%20xhr%20%3D%20window.XMLHttpRequest%20%3F%20new%20XMLHttpRequest()%20%3A%20new%20ActiveXObject(%22Microsoft.XMLHTTP%22)%3B%20var%20endPoint%20%3D%20cookieObj.endPointPrefix%20%2B%20cookieObj.endPointSuffix%3B%20xhr.open('GET'%2CendPoint)%3B%20xhr.withCredentials%20%3D%20true%3B%20xhr.onreadystatechange%20%3D%20function()%20%7B%20if%20(xhr.readyState%20%3E%203%20%26%26%20xhr.status%20%3D%3D%20200)%20%7B%20cookieFiltering(cookieObj.eventSource)%3B%20%7D%20%7D%3B%20xhr.setRequestHeader('Accept'%2C%20'application%2Fjson'%2C'Content-Type'%2C%20'application%2Fjson')%3B%20xhr.send(null)%3B%20return%20xhr%3B%20%7D%3B%20function%20fptiRecordClick(bannerData)%7B%20window.PAYPAL.analytics.Analytics.prototype.recordClick(%7B%20data%3A%20%7B...bannerData%2C%20product%3A%22cookieBanner%22%7D%7D)%3B%20%7D%3B%20function%20acceptDeclineFptiEvents(cookieObj)%7B%20var%20trackingPageName%20%3D%20''%20%7C%7C%20getFptiPage()%20%7C%7C%20document.title%3B%20var%20cookiesText%20%3D%20cookieObj.cookiesText%3B%20var%20cookiePrefs%20%3D%20cookieObj.cookiePrefs%3B%20var%20eventName%20%3D%20cookieObj.eventName%3B%20var%20bannerData%20%3D%20%7B%20e%3A%20'cl'%2C%20link%3A%20cookiesText%2C%20pglk%3A%20trackingPageName%20%2B%20'%7C'%20%2B%20cookiesText%2C%20pgln%3A%20trackingPageName%20%2B%20'%7C'%20%2B%20cookiesText%2C%20c_prefs%3A%20cookiePrefs%2C%20opsel%3A%20cookiePrefs%20%2B%20'%2CUS'%2C%20csource%3A%20'cookie'%2C%20event_name%3A%20eventName%20%7D%3B%20for(var%20key%20in%20bannerFptiData)%7B%20bannerData%5Bkey%5D%20%3D%20bannerFptiData%5Bkey%5D%3B%20%7D%3B%20fptiRecordClick(bannerData)%3B%20var%20winFptiData%20%3D%20JSON.parse(JSON.stringify((window%20%26%26%20window.fpti)%20%7C%7C%20%7B%7D))%3B%20var%20updatedFptiData%20%3D%20%7B%20cookiebannerhidden%3A%20'true'%2C%20c_prefs%3A%20cookiePrefs%20%7D%3B%20for(var%20key%20in%20bannerFptiData)%7B%20updatedFptiData%5Bkey%5D%20%3D%20bannerFptiData%5Bkey%5D%3B%20%7D%3B%20for(var%20key%20in%20updatedFptiData)%7B%20winFptiData%5Bkey%5D%20%3D%20updatedFptiData%5Bkey%5D%3B%20%7D%3B%20window.PAYPAL.analytics.Analytics.prototype.logActivity(winFptiData)%3B%20%7D%3B%20function%20cookieObjSetup%20(type)%20%7B%20const%20cookieObjValue%20%3D%20%7B%20%22accept%22%20%3A%20%7B%20endPointSuffix%20%3A%20'%26type%3Dexplicit_banner%26country%3DUS%26policy%3Dccpa%26version%3Dv4'%2C%20endPointPrefix%20%3A%20'https%3A%2F%2Fwww.paypal.com%2Fmyaccount%2Fprivacy%2FcookiePrefs%2Faccept%3Fmarketing%3Dtrue%26performance%3Dtrue%26functional%3Dtrue'%2C%20eventSource%20%3A%20'acceptCookieBanner'%2C%20cookiesText%20%3A%20'acceptcookies'%2C%20cookiePrefs%20%3A%20'T%3D1%2CP%3D1%2CF%3D1%2Ctype%3Dexplicit_banner'%2C%20eventName%20%3A%20'cookie_banner_accept_clicked'%20%7D%2C%20%22decline%22%20%3A%20%7B%20endPointSuffix%20%3A%20'%26type%3Dexplicit_banner%26country%3DUS%26policy%3Dccpa%26version%3Dv4'%2C%20endPointPrefix%20%3A%20'https%3A%2F%2Fwww.paypal.com%2Fmyaccount%2Fprivacy%2FcookiePrefs%2Faccept%3Fmarketing%3Dfalse%26performance%3Dtrue%26functional%3Dtrue'%2C%20eventSource%20%3A%20'declineCookieBanner'%2C%20cookiesText%20%3A%20'declinecookies'%2C%20cookiePrefs%20%3A%20'T%3D0%2CP%3D1%2CF%3D1%2Ctype%3Dexplicit_banner'%2C%20eventName%20%3A%20'cookie_banner_decline_clicked'%20%7D%2C%20%22close%22%20%3A%20%7B%20endPointSuffix%20%3A%20'%26type%3Dexplicit_close%26country%3DUS%26policy%3Dccpa%26version%3Dv4'%2C%20endPointPrefix%20%3A%20'https%3A%2F%2Fwww.paypal.com%2Fmyaccount%2Fprivacy%2FcookiePrefs%2Faccept%3Fmarketing%3Dtrue%26performance%3Dtrue%26functional%3Dtrue'%2C%20eventSource%20%3A%20'closeCookieBanner'%2C%20cookiesText%20%3A%20'closecookies'%2C%20cookiePrefs%20%3A%20'T%3D1%2CP%3D1%2CF%3D1%2Ctype%3Dexplicit_close'%2C%20eventName%20%3A%20'cookie_banner_close_clicked'%20%7D%20%7D%3B%20return%20cookieObjValue%5Btype%5D%3B%20%7D%20function%20bindGdprEvents%20()%20%7B%20var%20acceptAllButton%20%3D%20document.getElementById('acceptAllButton')%3B%20var%20bannerDeclineButton%20%3D%20document.getElementById('bannerDeclineButton')%3B%20var%20bannerCloseButton%20%3D%20document.getElementById('bannerCloseButton')%3B%20var%20usBannerCloseButton%20%3D%20document.getElementById('usBannerCloseButton')%3B%20var%20manageCookiesLink%20%3D%20document.getElementById('manageCookiesLink')%3B%20var%20cookieStatement%20%3D%20document.getElementById('cookieStatement')%3B%20var%20cookieLanguage%20%3D%20document.getElementById('ccpaCookieContent_wrapper')%3B%20var%20cookieBanner%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20var%20cookieBannerAcceptAll%20%3D%20document.getElementsByClassName(%22ccpaCookieBanner-acceptedAll%22)%3B%20var%20trackingPageName%20%3D%20''%20%7C%7C%20getFptiPage()%20%7C%7C%20document.title%3B%20if%20(manageCookiesLink)%20%7B%20manageCookiesLink.onclick%20%3D%20function()%20%7B%20var%20manageCookiesData%20%3D%20%7B%20e%3A%20'cl'%2C%20link%3A%20'managecookies'%2C%20pglk%3A%20trackingPageName%20%2B%20'%7Cmanagecookies'%2C%20pgln%3A%20trackingPageName%20%2B%20'%7Cmanagecookies'%2C%20event_name%3A%20'cookie_banner_manage_cookies_clicked'%20%7D%3B%20for(var%20key%20in%20bannerFptiData)%7B%20manageCookiesData%5Bkey%5D%20%3D%20bannerFptiData%5Bkey%5D%3B%20%7D%3B%20fptiRecordClick(manageCookiesData)%3B%20%7D%3B%20%7D%20if%20(cookieStatement)%20%7B%20cookieStatement.onclick%20%3D%20function()%20%7B%20var%20cookieStatementData%20%3D%20%7B%20e%3A%20'cl'%2C%20link%3A%20'cookieStmtLink'%2C%20pglk%3A%20trackingPageName%20%2B%20'%7CcookieStmtLink'%2C%20pgln%3A%20trackingPageName%20%2B%20'%7CcookieStmtLink'%2C%20event_name%3A%20'cookie_banner_cookie_statement_clicked'%20%7D%3B%20for(var%20key%20in%20bannerFptiData)%7B%20cookieStatementData%5Bkey%5D%20%3D%20bannerFptiData%5Bkey%5D%3B%20%7D%3B%20fptiRecordClick(cookieStatementData)%3B%20%7D%3B%20%7D%20if(bannerCloseButton%20%26%26%20cookieBanner%20%26%26%20cookieLanguage)%7B%20bannerCloseButton.onclick%20%3D%20function()%20%7B%20hideBanner()%3B%20setSessionStorage('isBannerClosed')%3B%20var%20closebannerFptiData%20%3D%20%7B%20e%3A%20'cl'%2C%20link%3A%20'closeBanner'%2C%20pglk%3A%20trackingPageName%20%2B%20'%7CcloseBanner'%2C%20pgln%3A%20trackingPageName%20%2B%20'%7CcloseBanner'%2C%20event_name%3A%20'cookie_banner_close_clicked'%20%7D%3B%20for(var%20key%20in%20bannerFptiData)%7B%20closebannerFptiData%5Bkey%5D%20%3D%20bannerFptiData%5Bkey%5D%3B%20%7D%3B%20fptiRecordClick(closebannerFptiData)%3B%20%7D%3B%20%7D%20if%20(acceptAllButton%20%26%26%20cookieBanner%20%26%26%20cookieLanguage)%20%7B%20acceptAllButton.onclick%20%3D%20function()%20%7B%20hideBanner()%3B%20if%20(false)%20%7B%20setSessionStorage('isUserAccepted')%3B%20%7D%20postAjax(true%20%2C%20cookieObjSetup('accept'))%3B%20%7D%3B%20%7D%20if%20(bannerDeclineButton%20%26%26%20cookieBanner%20%26%26%20cookieLanguage)%20%7B%20bannerDeclineButton.onclick%20%3D%20function()%20%7B%20hideBanner()%3B%20if%20(false)%20%7B%20setSessionStorage('isUserAccepted')%3B%20%7D%20postAjax(true%20%2C%20cookieObjSetup('decline'))%3B%20%7D%3B%20%7D%20if%20(usBannerCloseButton%20%26%26%20cookieBanner%20%26%26%20cookieLanguage)%20%7B%20usBannerCloseButton.onclick%20%3D%20function()%20%7B%20hideBanner()%3B%20if%20(false)%20%7B%20setSessionStorage('isUserAccepted')%3B%20%7D%20postAjax(true%20%2C%20cookieObjSetup('close'))%3B%20%7D%3B%20%7D%20window.hideGdprBanner%20%3D%20function%20()%20%7B%20var%20cookieBannerUi%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20if%20(cookieBannerUi%20%26%26%20cookieBannerUi.className.indexOf('ccpaHideCookieBannerMobile')%20%3D%3D%3D%20-1)%20%7B%20cookieBannerUi.className%20%2B%3D%20%22%20ccpaHideCookieBannerMobile%22%3B%20%7D%20%7D%3B%20window.showGdprBanner%20%3D%20function%20()%20%7B%20var%20cookieBannerUi%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20if%20(cookieBannerUi)%20%7B%20cookieBannerUi.className%20%3D%20cookieBannerUi.className.replace(%22ccpaHideCookieBannerMobile%22%2C%22%22)%3B%20%7D%20%7D%3B%20document.body.addEventListener(%22focus%22%2C%20function%20(event)%20%7B%20if%20(event.target.type%20%3D%3D%3D%20'text'%20%7C%7C%20event.target.type%20%3D%3D%3D%20'number'%20%7C%7C%20event.target.type%20%3D%3D%3D%20'password'%20%7C%7C%20event.target.type%20%3D%3D%3D%20'email'%20%7C%7C%20event.target.type%20%3D%3D%3D%20'select-one')%20%7B%20window.hideGdprBanner()%3B%20%7D%20%7D%2C%20true)%3B%20%7D%20function%20adjustPaddingTop()%7B%20var%20cookieBannerAcceptAll%20%3D%20document.getElementsByClassName(%22ccpaCookieBanner-acceptedAll%22)%3B%20if(cookieBannerAcceptAll.length%20%3E%200)%7B%20var%20cookieBanner%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20var%20bannerHeight%20%3D%20cookieBanner%20%3F%20cookieBanner.clientHeight%20%3A%200%3B%20if(cookieBannerAcceptAll%20%26%26%20cookieBannerAcceptAll%5B0%5D%20%26%26%20bannerHeight)%7B%20cookieBannerAcceptAll%5B0%5D.style.paddingTop%20%3D%20bannerHeight%2F16%20%2B'em'%3B%20%7D%20%7D%20%7D%3B%20var%20isPaddingBottomAdded%20%3D%20false%2C%20bannerPaddingBottom%20%3D%20%22%22%3B%20function%20adjustPaddingBottom(addListener)%7B%20if%20(undefined%20%7C%7C%20!false)%20%7B%20return%3B%20%7D%20function%20adjustPaddingBottomEvent()%20%7B%20var%20cookieBannerAcceptAll%20%3D%20document.getElementsByClassName(%22ccpaCookieBanner-acceptedAll%22)%3B%20if(cookieBannerAcceptAll.length%20%3E%200)%7B%20var%20bodyPaddingBottom%20%3D%20cookieBannerAcceptAll%5B0%5D.style.paddingBottom%3B%20var%20cookieBanner%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20if(cookieBannerAcceptAll%20%26%26%20cookieBannerAcceptAll%5B0%5D%20%26%26%20cookieBanner.style.display%20!%3D%20'none')%20%7B%20if%20(bodyPaddingBottom%20%3D%3D%3D%20%22%22%20%7C%7C%20(isPaddingBottomAdded%20%26%26%20bannerPaddingBottom%20%3D%3D%3D%20bodyPaddingBottom))%20%7B%20var%20cookieBannerContainer%20%3D%20document.getElementsByClassName('ccpaCookieBanner_container')%3B%20var%20bannerBottomHeight%20%3D%20cookieBannerContainer.length%20%3E%200%20%3F%20parseInt(window.getComputedStyle(cookieBannerContainer%5B0%5D).bottom.replace(%22px%22%2C%20%22%22))%20%3A%200%3B%20var%20bannerHeight%20%3D%20cookieBanner%20%3F%20cookieBanner.clientHeight%20%3A%200%3B%20bannerPaddingBottom%20%3D%20((bannerHeight%20%2B%20bannerBottomHeight)%20%2F%2016)%20%2B%20'em'%3B%20cookieBannerAcceptAll%5B0%5D.style.paddingBottom%20%3D%20bannerPaddingBottom%3B%20isPaddingBottomAdded%20%3D%20true%3B%20%7D%20else%20if%20(isPaddingBottomAdded%20%26%26%20bannerPaddingBottom%20!%3D%3D%20bodyPaddingBottom)%20%7B%20isPaddingBottomAdded%20%3D%20false%3B%20%7D%20%7D%20%7D%20%7D%20if%20(addListener)%20%7B%20adjustPaddingBottomEvent()%3B%20window.addEventListener('resize'%2C%20adjustPaddingBottomEvent)%3B%20%20%7D%20else%20%7B%20var%20cookieBannerAcceptAll%20%3D%20document.getElementsByClassName(%22ccpaCookieBanner-acceptedAll%22)%3B%20if(cookieBannerAcceptAll%20%26%26%20cookieBannerAcceptAll%5B0%5D)%7B%20window.removeEventListener('resize'%2C%20adjustPaddingBottomEvent)%3B%20adjustPaddingBottomEvent()%3B%20if%20(isPaddingBottomAdded%20%26%26%20cookieBannerAcceptAll%5B0%5D.style.paddingBottom%20%3D%3D%3D%20bannerPaddingBottom)%20%7B%20cookieBannerAcceptAll%5B0%5D.style.removeProperty('padding-bottom')%3B%20%7D%20%7D%20%7D%20%7D%3B%20window.bindGdprEvents%20%3D%20bindGdprEvents%3B%20function%20cookieDisabled()%20%7B%20if%20(navigator.cookieEnabled%20%3D%3D%3D%20false)%20return%20%22true%22%3B%20else%20if%20(navigator.cookieEnabled%20%3D%3D%3D%20true)%20return%20%22false%22%3B%20else%20return%20%22undefined%22%3B%20%7D%3B%20function%20fptiLogActivity(winFptiData)%7B%20window.PAYPAL.analytics.Analytics.prototype.logActivity(%7B...winFptiData%2C%20product%3A%22cookieBanner%22%7D)%3B%20%7D%3B%20function%20gdprSetup%20()%20%7B%20var%20cookieLanguage%20%3D%20document.getElementById('ccpaCookieContent_wrapper')%3B%20var%20cookieBanner%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20var%20manageLink%20%3D%20document.getElementById('manageCookiesLink')%3B%20var%20acceptAllLink%20%3D%20document.getElementById('acceptAllButton')%3B%20var%20trackingPageName%20%3D%20''%20%7C%7C%20getFptiPage()%20%7C%7C%20document.title%3B%20if(!isBannerClosed())%7B%20document.body.className%20%3D%20document.body.className%20%2B%3D%20%22%20ccpaCookieBanner-acceptedAll%22%3B%20if(undefined)%7B%20adjustPaddingTop()%3B%20window.addEventListener('resize'%2C%20adjustPaddingTop)%3B%20%20%20document.body.className%20%3D%20document.body.className%20%2B%3D%20%22%20top-cookie-banner-enabled%22%3B%20%20%20%20%7D%20enableEvents(true)%3B%20%7D%20var%20pageName%20%3D%20trackingPageName%20%7C%7C%20getFptiPage()%20%7C%7C%20document.title%3B%20var%20winFptiData%20%3D%20JSON.parse(JSON.stringify((window%20%26%26%20window.fpti)%20%7C%7C%20%7B%7D))%3B%20if(false)%7B%20bannerFptiData.isNativeBannerHidden%20%3D%20true%3B%20%7D%20for(var%20key%20in%20bannerFptiData)%7B%20winFptiData%5Bkey%5D%20%3D%20bannerFptiData%5Bkey%5D%3B%20%7D%3B%20winFptiData%5B'event_name'%5D%20%3D%20'cookie_banner_shown'%3B%20fptiLogActivity(winFptiData)%3B%20if%20(manageLink)%20%7B%20manageLink.setAttribute('pagename'%2C%20(pageName%20%2B%20'%7Cmanagecookies'))%3B%20%7D%20if%20(acceptAllLink)%20%7B%20acceptAllLink.setAttribute('pagename'%2C%20(pageName%20%2B%20'%7Cacceptcookies'))%3B%20%7D%20bindGdprEvents()%3B%20%7D%3B%20function%20hideBanner()%20%7B%20var%20cookieLanguage%20%3D%20document.getElementById('ccpaCookieContent_wrapper')%3B%20var%20cookieBanner%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20if(cookieLanguage%20%26%26%20cookieBanner)%7B%20cookieLanguage.style.display%20%3D%20'none'%3B%20cookieBanner.style.display%20%3D%20'none'%3B%20%7Delse%20%7B%20return%20false%3B%20%7D%20window.removeEventListener('resize'%2C%20adjustPaddingTop)%3B%20var%20cookieBannerAcceptAll%20%3D%20document.getElementsByClassName(%22ccpaCookieBanner-acceptedAll%22)%3B%20if(cookieBannerAcceptAll%20%26%26%20cookieBannerAcceptAll%5B0%5D)%7B%20cookieBannerAcceptAll%5B0%5D.style.removeProperty('padding-top')%3B%20%7D%20enableEvents(false)%3B%20document.body.className%20%3D%20document.body.className.replace(%22ccpaCookieBanner-acceptedAll%22%2C%22%22)%3B%20document.body.className%20%3D%20document.body.className.replace(%22top-cookie-banner-enabled%22%2C%22%22)%3B%20return%20true%3B%20%7D%20function%20isPageReady%20()%20%7B%20var%20cookieBannerUi%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20return%20!!(cookieBannerUi%20%26%26%20getFptiReqData())%3B%20%7D%20function%20enableFocusEvent(addListener)%7B%20if(!false%20%7C%7C%20undefined)%7B%20return%3B%20%7D%20var%20cookieBanner%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20function%20focusIn(e)%20%7B%20if(cookieBanner%20%26%26%20cookieBanner.style.display%20!%3D%20'none')%7B%20var%20activeElement%20%3D%20document.activeElement%3B%20if(((activeElement.getBoundingClientRect().bottom)%20%3E%20(cookieBanner.getBoundingClientRect().top))%20%26%26%20!activeElement.parentElement.nodeName.includes(%22UL%22))%7B%20activeElement.scrollIntoView(%7Bblock%3A%20'center'%7D)%3B%20%7D%20%7Delse%7B%20document.removeEventListener(%22focusin%22%2C%20focusIn)%3B%20%7D%20%7D%20if(addListener)%7B%20document.addEventListener(%22focusin%22%2CfocusIn)%3B%20%7D%20%7D%20function%20enableEvents(enable)%7B%20adjustPaddingBottom(enable)%3B%20enableFocusEvent(enable)%3B%20%7D%20var%20maxRetries%20%3D%2034%2C%20bannerhidden%3Dfalse%3B%20function%20triggerBanner()%20%7B%20if%20(isPageReady())%20%7B%20cookieFiltering('pageLoad')%3B%20if(true)%7BsetTimeout(function()%7B%20cookieFiltering('afterPageLoad')%7D%2C%203000)%3B%7D%20if%20(isBannerClosed())%20%7B%20hideBanner()%3B%20%7D%20if(false)%7B%20setSessionStorage('isInvisibleBanner')%3B%20%7D%20gdprSetup()%3B%20%7D%20else%20%7B%20if%20(isBannerClosed()%20%26%26%20!bannerhidden%20)%20%7B%20bannerhidden%3DhideBanner()%3B%20%7D%20if%20(maxRetries--%20%3E%200)%20%7B%20setTimeout(triggerBanner%2C%20150)%3B%20%7D%20else%20%7B%20cookieFiltering('pageLoad')%3B%20if(true)%7BsetTimeout(function()%7B%20cookieFiltering('afterPageLoad')%7D%2C%203000)%3B%7D%20if%20(isBannerClosed())%20%7B%20hideBanner()%3B%20%7D%20if(!isBannerClosed()%20%26%26%20document.getElementById('ccpaCookieBanner')%20%26%26%20!document.body.className.includes(%22ccpaCookieBanner-acceptedAll%22))%7B%20document.body.className%20%3D%20document.body.className%20%2B%3D%20%22%20ccpaCookieBanner-acceptedAll%22%3B%20if(undefined)%7B%20adjustPaddingTop()%3B%20window.addEventListener('resize'%2C%20adjustPaddingTop)%3B%20%20%20document.body.className%20%3D%20document.body.className%20%2B%3D%20%22%20top-cookie-banner-enabled%22%3B%20%7D%20enableEvents(true)%3B%20%7D%20var%20acceptAllButton%20%3D%20document.getElementById('acceptAllButton')%3B%20var%20bannerDeclineButton%20%3D%20document.getElementById('bannerDeclineButton')%3B%20var%20bannerCloseButton%20%3D%20document.getElementById('bannerCloseButton')%3B%20var%20usBannerCloseButton%20%3D%20document.getElementById('usBannerCloseButton')%3B%20var%20cookieBanner%20%3D%20document.getElementById('ccpaCookieBanner')%3B%20if%20(%20acceptAllButton%20)%20%7B%20acceptAllButton.onclick%20%3D%20function()%20%7B%20hideBanner()%3B%20if%20(false)%20%7B%20setSessionStorage('isUserAccepted')%3B%20%7D%20postAjax(false%2CcookieObjSetup('accept'))%3B%20%7D%3B%20%7D%20if%20(%20bannerDeclineButton%20)%20%7B%20bannerDeclineButton.onclick%20%3D%20function()%20%7B%20hideBanner()%3B%20if%20(false)%20%7B%20setSessionStorage('isUserAccepted')%3B%20%7D%20postAjax(false%2CcookieObjSetup('decline'))%3B%20%7D%3B%20%7D%20if%20(%20usBannerCloseButton%20)%20%7B%20usBannerCloseButton.onclick%20%3D%20function()%20%7B%20hideBanner()%3B%20if%20(false)%20%7B%20setSessionStorage('isUserAccepted')%3B%20%7D%20postAjax(false%2CcookieObjSetup('close'))%3B%20%7D%3B%20%7D%20if%20(%20bannerCloseButton%20)%20%7B%20bannerCloseButton.onclick%20%3D%20function()%20%7B%20hideBanner()%3B%20setSessionStorage('isBannerClosed')%3B%20%7D%20%7D%20if(false)%7B%20setSessionStorage('isInvisibleBanner')%3B%20%7D%20%7D%20%7D%20%7D%20triggerBanner()%3B%20%7D)()%3B%3C%2Fscript%3E","css":"%3Cstyle%20nonce%3D%22FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar%22%3E%40font-face%20%7B%20font-family%3A%20%22PayPalOpen-Regular%22%3B%20font-style%3A%20normal%3B%20font-display%3A%20swap%3B%20src%3A%20url('https%3A%2F%2Fwww.paypalobjects.com%2Fpaypal-ui%2Ffonts%2FPayPalOpen-Regular.woff2')%20format('woff2')%2C%20url('https%3A%2F%2Fwww.paypalobjects.com%2Fpaypal-ui%2Ffonts%2FPayPalOpen-Regular.woff')%20format('woff')%2C%20url('https%3A%2F%2Fwww.paypalobjects.com%2Fpaypal-ui%2Ffonts%2FPayPalOpen-Regular.otf')%20format('opentype')%3B%20%7D%20%23ccpaCookieBanner%20%7B%20font-family%3A%20PayPalOpen-Regular%2C%20sans-serif%3B%20%7D%20%40keyframes%20slideInFromBottom%20%7B%200%25%20%7B%20transform%3A%20translateY(100%25)%3B%20opacity%3A%200%3B%20%7D%20100%25%20%7B%20transform%3A%20translateY(0)%3B%20opacity%3A%201%3B%20%7D%20%7D%20.ccpaCookieBanner_container%20%7B%20animation%3A%201s%20ease-in%200s%201%20slideInFromBottom%3B%20width%3A%2084%25%3B%20margin-left%3A%208%25%3B%20position%3A%20fixed%3B%20bottom%3A%202rem%3B%20background-color%3A%20%23FFFFFF%3B%20z-index%3A%201051%3B%20display%3A%20flex%3B%20align-items%3A%20center%3B%20justify-content%3A%20center%3B%20min-height%3A%206rem%3B%20box-shadow%3A%200px%2012px%2028px%20rgb(0%200%200%20%2F%2016%25)%3B%20border-radius%3A%2012px%3B%20%7D%20.ccpaCookieBanner_content-container%20%7B%20padding%3A%201.875rem%204rem%201.875rem%205rem%3B%20%7D%20.ccpaCookieBanner_content%20%7B%20color%3A%20%23000000%3B%20font-family%3A%20'PayPalOpen-Regular'%3B%20font-size%3A%2014px%3B%20line-height%3A%2020px%3B%20margin%3A%200%3B%20padding%3A%200%3B%20%7D%20%23manageCookiesLink%20%7B%20text-decoration%3A%20underline%3B%20color%3A%20%230070ba%3B%20font-family%3A%20PayPalOpen-Regular%3B%20font-weight%3A%20500%3B%20%7D%20.ccpaCookieBanner_content%20a%3Afocus%2C%20.ccpaCookieBanner_buttonGroup%20button%3Afocus%20%7B%20border%3A%201px%20solid%20%230070BA%3B%20%7D%20.ccpaCookieBanner_buttonGroup%20%7B%20padding-right%3A%205rem%3B%20display%3A%20flex%3B%20flex-direction%3A%20column%3B%20%7D%20button.ccpaCookieBanner_top-button%20%7B%20font-size%3A%2014px%3B%20line-height%3A%2024px%3B%20font-weight%3A%20600%3B%20color%3A%20%23FFFFFF%3B%20background%3A%20%230070BA%3B%20border%3A%201px%20solid%20%230070BA%3B%20border-radius%3A%2024px%3B%20min-width%3A%206rem%3B%20min-height%3A%202rem%3B%20cursor%3A%20pointer%3B%20padding%3A%200px%202rem%3B%20text-wrap%3A%20nowrap%3B%20white-space%3A%20nowrap%3B%20%7D%20button.ccpaCookieBanner_bottom-button%20%7B%20font-size%3A%2014px%3B%20line-height%3A%2024px%3B%20font-weight%3A%20600%3B%20color%3A%20%23FFFFFF%3B%20background%3A%20%230070BA%3B%20border%3A%201px%20solid%20%230070BA%3B%20border-radius%3A%2024px%3B%20min-width%3A%206rem%3B%20min-height%3A%202rem%3B%20cursor%3A%20pointer%3B%20padding%3A%200px%202rem%3B%20text-wrap%3A%20nowrap%3B%20white-space%3A%20nowrap%3B%20%7D%20.ccpaCookieBanner-acceptedAll%20%7B%20height%3A%20auto%3B%20padding-bottom%3A%208em%3B%20%7D%20%40media%20only%20screen%20and%20(max-width%3A%20768px)%20%7B%20.ccpaCookieBanner_container%7B%20width%3A%2092%25%3B%20margin-left%3A%204%25%3B%20display%3A%20block%3B%20bottom%3A%201rem%3B%20%7D%20.ccpaCookieBanner_content-container%20%7B%20padding%3A%200.75rem%202.5rem%200.75rem%201.25rem%20%7D%20.ccpaCookieBanner_buttonGroup%20%7B%20flex-direction%3A%20row%3B%20justify-content%3A%20center%3B%20padding%3A%200%200%200.75rem%200%3B%20%7D%20button.ccpaCookieBanner_top-button%7B%20margin%3A%200%201.25rem%200%200%3B%20%7D%20%7D%20%40media%20only%20screen%20and%20(max-width%3A%20600px)%20%7B%20.ccpaCookieBanner-acceptedAll%20%7B%20height%3A%20auto%3B%20padding-bottom%3A%2012em%3B%20%7D%20%7D%20%40media%20only%20screen%20and%20(max-width%3A%20575.98px)%20%7B%20.ccpaHideCookieBannerMobile%20%7B%20display%3Anone%3B%20%7D%20%7D%20%40media%20only%20screen%20and%20(min-width%3A%20768px)%20%7B%20button.ccpaCookieBanner_top-button%2C%20button.ccpaCookieBanner_bottom-button%20%7B%20display%3A%20block%3B%20%7D%20button.ccpaCookieBanner_bottom-button%7B%20margin-top%3A%200.5rem%3B%20%7D%20%7D%3C%2Fstyle%3E"}, isInternalUser: false, reboot: "Ctrl_Developer_Account_Reboot", studioRamp:"Trmt_Dev_Studio", studioStandardRamp: "Trmt_Dev_Standard_Studio", serverSdkExperience: "Trmt_Server_Sdk_Portal", homePageRamp: "Trmt_Homepage_New_UI", ecmHomePage: "Trmt_ECM_Homepage", runInPostmanFeatureSwitch: "Trmt_Devdoc_RunInPostman_Button", integrationBuilder: "Trmt_Developer_Integration_Builder", integrationBuilderKBYC: "Ctrl_", unifiedconfig: '{"banner":{"show":"false","content":"Reconnect with PayPal developers in the upcoming San Jose CA, Meetup. Register ","linkUrl":"https://www.meetup.com/paypal-developer-community/events/288827257/","linkTitle":"here"},"notificationBanner":{"enabled":false,"message":"Join PayPal for two upcoming developer Meetups. Learn more about the events, locations, and registration ","link":{"href":"https://www.meetup.com/paypal-developer-community/","title":"info banner link","rel":"noreferrer","target":"_blank","text":"here"}}}', treatmentIds: '{"Ctrl_Developer_AI_Search":{"treatmentId":"151346","experimentId":"108221"},"Trmt_Dev_Studio":{"treatmentId":"146747","experimentId":"109550"},"Trmt_Developer_Signup_UI_Update":{"treatmentId":"108151","experimentId":"102213"},"Trmt_Homepage_New_UI":{"treatmentId":"146245","experimentId":"109549"},"Trmt_developer_devregistration":{"treatmentId":"153818","experimentId":"110831"},"Trmt_simplified_onboarding_ddnw":{"treatmentId":"104418","experimentId":"101352"},"Trmt_Developer_WebLLS":{"treatmentId":"123359","experimentId":"105174"},"Trmt_Server_Sdk_Portal":{"treatmentId":"151297","experimentId":"110527"},"Trmt_Dev_Standard_Studio":{"treatmentId":"150437","experimentId":"110393"},"Trmt_ECM_Homepage":{"treatmentId":"149028","experimentId":"110128"},"Trmt_Community_Developer_Experience":{"treatmentId":"143363","experimentId":"109056"},"Trmt_Developer_Codespaces":{"treatmentId":"139030","experimentId":"108272"},"Trmt_Developer_Homepage_UI_Update":{"treatmentId":"106023","experimentId":"101765"},"Trmt_Developer_ECM":{"treatmentId":"145859","experimentId":"109543"},"Trmt_Redocly_Hosting":{"treatmentId":"131534","experimentId":"106823"},"Trmt_Developer_Referral_Form":{"treatmentId":"152833","experimentId":"110712"},"Trmt_Page_Archetypes":{"treatmentId":"131142","experimentId":"106744"},"Trmt_Developer_New_IA":{"treatmentId":"119781","experimentId":"104539"},"Trmt_Developer_Integration_Builder":{"treatmentId":"123040","experimentId":"105242"},"Trmt_Fastlane_Community":{"treatmentId":"149996","experimentId":"110303"},"Trmt_Developer_IB2_KBYC":{"treatmentId":"133541","experimentId":"107199"},"Trmt_Devdoc_RunInPostman_Button":{"treatmentId":"123290","experimentId":"105277"},"Trmt_developer_sign_up":{"treatmentId":"150170","experimentId":"110263"},"Ctrl_Developer_Account_Reboot":{"treatmentId":"134509","experimentId":"107395"},"Trmt_feedback_buttons_survey_2":{"treatmentId":"104129","experimentId":"100963"},"do_not_show_gateway":{"treatmentId":"100512","experimentId":"100216"},"Trmt_Newsletter_Signup_DevHome":{"treatmentId":"154815","experimentId":"111029"}}', newsletterSignup: "Trmt_Newsletter_Signup_DevHome" } </script> </head><body><div id="___gatsby"><div style="outline:none" tabindex="-1" id="gatsby-focus-wrapper"><div id="body" class="dx-docs"><div class=""><div class="dx-flex dx-flex-new"><div id="hashLinkContainer"></div><main class="content dx-content" id="Unauthed"><div class=""><div class="breadcrumb"><span><a href="/docs/disputes/" class="activeBreadcrumbLink">Disputes</a> <!-- --> </span></div><h1 class="dx-content-title ">Customer disputes</h1><p class="dx-content-subtitle">Overview</p><p class="dx-status-wrapper"><span class="dx-content-type">Docs</span><span class="dx-product-status">Current</span><span class="dx-product-lastUpdated">Last updated:<!-- --> <!-- -->March 16th 2023, @ 11:23:55 am</span></p></div><br><div class="topGraphic-wrapper" style="margin-top:3rem"><div class="checkoutWrapper"><img src="https://www.paypalobjects.com/devdoc/wand.svg"><p class="badgeInfo newia-badge">Not a developer? Manage disputes directly in the PayPal Resolution Center.<a href="https://www.paypal.com/disputes/" target="_blank" style="display:block">Get Started</a></p></div><div class="graphicWrapper"><svg width="146" height="155" viewBox="0 0 146 155" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_3606:237298)"><path d="M143.935 87.0877C143.935 124.452 113.507 154.742 75.9715 154.742C38.4362 154.742 8.00781 124.452 8.00781 87.0877C8.00781 49.7234 38.4362 19.4336 75.9715 19.4336C113.507 19.4336 143.935 49.7234 143.935 87.0877Z" fill="#9EE0FE"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M90.7427 91.4119L25.5959 108.082C22.3877 108.903 19.0872 106.985 18.2538 103.718L2.89524 43.5086C2.07506 40.2933 3.98764 36.9864 7.24757 36.1523L72.3944 19.4825C75.6026 18.6616 78.903 20.5793 79.7364 23.8465L95.095 84.0556C95.8635 87.2842 93.9509 90.591 90.7427 91.4119Z" fill="#1040C1"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M18.6709 28.4225C15.8268 17.2727 22.5671 5.88019 33.6922 3.03349L33.7059 3.08712C44.831 0.240615 56.2012 6.99896 59.0454 18.1487L62.6965 32.462L57.7585 29.5269L55.1128 19.155C52.8242 10.1833 43.6629 4.73794 34.711 7.02854L34.7106 7.02677C25.7589 9.31749 20.3282 18.4965 22.6168 27.4681L25.2493 37.7882L22.3221 42.7358L18.6709 28.4225Z" fill="#121661"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M91.8408 95.7195L26.694 112.389C23.4858 113.21 20.1853 111.292 19.3519 108.025L4.00657 47.868C3.18638 44.6527 5.09896 41.3458 8.35889 40.5116L73.5057 23.8419C76.7139 23.021 80.0144 24.9387 80.8478 28.2059L96.2064 88.415C96.9748 91.6435 95.049 94.8986 91.8408 95.7195Z" fill="#37A5F6"></path><path opacity="0.3" fill-rule="evenodd" clip-rule="evenodd" d="M23.9651 48.9515L66.0471 38.1749C68.0978 37.6497 70.1843 38.8881 70.7075 40.9408L81.4441 83.0647C81.9674 85.1175 80.7291 87.2073 78.6784 87.7324L36.5964 98.509C34.5457 99.0342 32.4591 97.7958 31.9359 95.7431L21.1993 53.6192C20.6761 51.5664 21.9144 49.4766 23.9651 48.9515Z" fill="#0C0C0D"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M22.4123 48.0315L64.4943 37.255C66.545 36.7298 68.6316 37.9682 69.1548 40.0209L79.8914 82.1448C80.4146 84.1976 79.1763 86.2874 77.1256 86.8125L35.0437 97.5891C32.993 98.1143 30.9064 96.8759 30.3832 94.8232L19.6466 52.6992C19.1234 50.6465 20.3616 48.5567 22.4123 48.0315Z" fill="white"></path><path d="M58.458 46.0496L53.2824 47.374C53.264 47.3787 53.241 47.365 53.2226 47.3697L52.6537 47.5153C52.048 47.6702 51.6791 48.2933 51.8338 48.8999L51.9792 49.4698C52.1339 50.0764 52.756 50.4459 53.3617 50.2909L59.143 48.8116C60.6663 48.4218 62.2101 49.3387 62.5993 50.8644L63.9216 56.0481C63.9263 56.0665 63.9126 56.0895 63.9173 56.1079L64.0627 56.6777C64.2174 57.2843 64.8396 57.6539 65.4452 57.4989L66.0142 57.3533C66.6198 57.1983 66.9888 56.5752 66.834 55.9686L65.3523 50.16C64.5923 47.1039 61.4863 45.2748 58.458 46.0496Z" fill="#142C8E"></path><path d="M47.2144 85.1324L46.6455 85.278C46.6088 85.2874 46.5951 85.3105 46.5584 85.3199L41.4195 86.6348C39.8962 87.0246 38.3523 86.1077 37.9632 84.582L36.4861 78.7918C36.3314 78.1852 35.7093 77.8157 35.1036 77.9706L34.553 78.1115C33.9474 78.2665 33.5784 78.8896 33.7332 79.4962L33.8785 80.066C33.8832 80.0844 33.9062 80.0981 33.9156 80.1349L35.2285 85.2817C36.0069 88.3331 39.0946 90.167 42.1412 89.3874L47.9225 87.9081C48.5281 87.7531 48.8971 87.13 48.7423 86.5234L48.597 85.9536C48.4376 85.3286 47.8201 84.9775 47.2144 85.1324Z" fill="#142C8E"></path><path d="M69.071 69.26L68.502 69.4056C67.8963 69.5605 67.5274 70.1836 67.6821 70.7902L67.8275 71.3601C67.8322 71.3784 67.8552 71.3921 67.8599 71.4105L69.1822 76.5942C69.5714 78.1199 68.6559 79.6661 67.1326 80.0559L61.9936 81.3708C61.9569 81.3802 61.9339 81.3665 61.8972 81.3759L61.3282 81.5215C60.7226 81.6765 60.3536 82.2996 60.5084 82.9062L60.6537 83.476C60.8085 84.0826 61.4306 84.4521 62.0363 84.2971L67.8175 82.8178C70.8642 82.0382 72.6952 78.9458 71.9168 75.8944L70.4398 70.1042C70.2988 69.4745 69.6766 69.105 69.071 69.26Z" fill="#142C8E"></path><path d="M31.5099 66.1818L32.0788 66.0362C32.6845 65.8812 33.0534 65.2581 32.8987 64.6515L31.417 58.8429C31.0278 57.3172 31.9433 55.771 33.4666 55.3812L38.6056 54.0662C38.6239 54.0615 38.6469 54.0752 38.6837 54.0658L39.2526 53.9203C39.8583 53.7653 40.2272 53.1422 40.0725 52.5356L39.9271 51.9657C39.7724 51.3591 39.1502 50.9896 38.5446 51.1446L32.7633 52.6239C29.7166 53.4035 27.8856 56.4959 28.664 59.5473L29.9863 64.731C29.991 64.7493 29.9773 64.7724 29.982 64.7908L30.1273 65.3606C30.2821 65.9672 30.9042 66.3367 31.5099 66.1818Z" fill="#142C8E"></path><path d="M56.1101 54.4635L51.6637 55.6012C50.3629 55.9341 49.5705 57.2723 49.9028 58.5752L51.0388 63.0285C51.3711 64.3313 52.7073 65.1249 54.0082 64.7921L58.4546 63.6543C59.7554 63.3215 60.5478 61.9832 60.2154 60.6804L59.0795 56.2271C58.7471 54.9242 57.4109 54.1306 56.1101 54.4635Z" fill="#142C8E"></path><path d="M43.2628 57.7508L38.8164 58.8886C37.5156 59.2214 36.7232 60.5597 37.0555 61.8625L38.1915 66.3158C38.5238 67.6187 39.86 68.4123 41.1609 68.0794L45.6073 66.9417C46.9081 66.6088 47.7005 65.2705 47.3681 63.9677L46.2322 59.5144C45.8998 58.2116 44.5636 57.418 43.2628 57.7508Z" fill="#142C8E"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M59.8551 69.1704L55.4209 70.305C55.1304 70.3794 54.9477 70.6879 55.022 70.9789L56.1548 75.4199C56.2291 75.7109 56.5371 75.8939 56.8276 75.8195L61.2618 74.6849C61.5524 74.6106 61.735 74.3021 61.6608 74.0111L60.5219 69.5463C60.4538 69.2793 60.1698 69.0899 59.8551 69.1704ZM54.9521 68.4669L59.3862 67.3322C60.6904 66.9985 62.024 67.7705 62.3572 69.0766L63.4961 73.5415C63.8293 74.8477 63.0349 76.1894 61.7307 76.5231L57.2965 77.6577C55.9924 77.9914 54.6527 77.1958 54.3195 75.8896L53.1866 71.4485C52.8534 70.1423 53.6479 68.8006 54.9521 68.4669Z" fill="#142C8E"></path><path d="M46.5451 70.618L42.0986 71.7558C40.7978 72.0886 40.0061 73.4297 40.3393 74.7359L41.4722 79.1769C41.8054 80.4831 43.1423 81.2795 44.4431 80.9466L48.8895 79.8089C50.1903 79.476 50.982 78.135 50.6488 76.8288L49.5099 72.364C49.1767 71.0578 47.8459 70.2852 46.5451 70.618Z" fill="#142C8E"></path><path d="M79.1955 133.456C79.3762 133.499 79.5569 133.541 79.7376 133.584C86.1628 134.233 92.5275 132.291 97.5087 128.114C102.49 123.937 105.668 118.096 106.227 111.64C106.811 105.476 105.01 99.325 101.292 94.4421C99.8929 92.6816 97.3897 92.3802 95.6531 93.6909C93.9165 95.0016 93.5944 97.5991 94.903 99.3384C97.4723 102.615 98.6128 106.702 98.2017 110.901C97.7482 115.282 95.6895 119.19 92.3757 121.944C89.062 124.699 84.7374 126.07 80.454 125.637C78.2219 125.399 76.3101 127.051 76.0728 129.286C75.899 131.25 77.298 133.011 79.1955 133.456Z" fill="#A26033"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M92.5826 136.666L111.834 54.425C113.163 48.7459 109.803 43.0998 104.328 41.8133L73.3044 34.5236C67.828 33.2377 62.3109 36.7997 60.9812 42.4798L41.7301 124.72C40.4006 130.4 43.7609 136.046 49.2356 137.332L80.2595 144.622C85.7354 145.908 91.2531 142.345 92.5826 136.666Z" fill="#121661"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M69.2724 137.608L62.5319 135.957C62.0606 135.841 61.5852 136.131 61.47 136.602C61.3548 137.074 61.6434 137.551 62.1146 137.666L68.8551 139.317C69.3264 139.432 69.8018 139.143 69.917 138.671C70.0322 138.199 69.7436 137.723 69.2724 137.608ZM62.6637 135.417C61.8948 135.229 61.1191 135.7 60.9311 136.471C60.7431 137.241 61.214 138.017 61.9829 138.206L68.7234 139.856C69.4922 140.045 70.2679 139.573 70.4559 138.803C70.6439 138.033 70.173 137.256 69.4042 137.068L62.6637 135.417Z" fill="#1072EB"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M83.4244 136.892C86.3632 137.579 89.3248 135.652 90.0389 132.588L108.748 52.3027C109.462 49.2397 107.659 46.1998 104.721 45.5129L71.2113 37.6782C68.2725 36.9912 65.311 38.9181 64.5974 41.9817L45.8881 122.267C45.1745 125.331 46.9772 128.371 49.9155 129.058L83.4244 136.892Z" fill="white"></path><path d="M65.6218 76.6891C63.9347 84.0564 68.53 91.3985 75.8859 93.0883C83.2417 94.778 90.5725 90.1755 92.2596 82.8083C93.9467 75.4411 89.3514 68.0989 81.9956 66.4092C74.6397 64.7194 67.309 69.3219 65.6218 76.6891Z" fill="#69D5BA"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M72.8017 77.1021C73.6414 76.5749 74.7488 76.8293 75.2752 77.6703L77.372 81.0204L85.5824 75.8657C86.4221 75.3385 87.5295 75.5929 88.0559 76.4339C88.5823 77.2749 88.3283 78.3841 87.4886 78.9113L77.7578 85.0206C76.9181 85.5478 75.8106 85.2934 75.2843 84.4524L72.2343 79.5794C71.708 78.7384 71.962 77.6293 72.8017 77.1021Z" fill="white"></path><path d="M53.9981 105.486C54.3465 103.997 55.8335 103.074 57.3194 103.423L87.8234 110.585C89.3093 110.934 90.2315 112.424 89.8831 113.912L88.947 117.911C88.5986 119.399 87.1116 120.323 85.6257 119.974L55.1217 112.811C53.6358 112.462 52.7136 110.973 53.062 109.485L53.9981 105.486Z" fill="#1072EB"></path><path d="M77.0228 119.366C80.3312 124.137 88.0732 124.775 94.8693 119.433C94.8693 119.433 96.0477 123.339 96.1856 123.563C96.2012 123.629 94.9176 124.446 93.176 125.524C97.2956 127.56 99.9925 131.774 100.252 137.001C100.477 141.532 100.978 145.701 101.745 149.707C93.7972 152.952 85.0951 154.741 75.9732 154.741C75.5769 154.741 75.1814 154.737 74.7867 154.731C73.9524 149.137 73.6217 143.836 73.3707 138.78C73.2515 136.379 73.7489 134.09 74.7239 132.068C71.754 129.373 70.3821 126.215 69.2312 123.565C68.9455 122.908 68.6733 122.281 68.3937 121.701C67.5504 119.927 66.7551 118.361 65.8068 117.449C64.0719 115.761 64.0415 112.995 65.7155 111.221C67.3894 109.447 70.1121 109.397 71.847 111.085C73.8135 113.024 75.0064 115.373 76.1294 117.607C76.4272 118.208 76.7196 118.794 77.0228 119.366Z" fill="#A26033"></path><path d="M97.6313 123.247C98.744 123.201 99.6759 123.274 99.6816 123.408L100.385 140.189C100.421 141.041 94.7013 141.977 87.6543 142.274L86.3562 142.328C79.3091 142.625 73.5311 142.172 73.4954 141.321L72.8827 126.713L89.9064 125.099" fill="#A26033"></path><path d="M92.1716 121.458C94.9964 119.949 97.1715 117.379 98.0654 114.291L102.652 114.893L96.0937 127.614L92.1716 121.458Z" fill="#A26033"></path><path d="M109.53 12.0133L106.129 11.098C104.704 10.7147 103.451 9.93689 102.531 8.86432C102.519 8.84961 102.507 8.83335 102.496 8.81708L98.8086 3.1191C98.7616 3.04683 98.6903 2.99166 98.6053 2.96183C98.5202 2.932 98.426 2.92912 98.3368 2.95362C98.2475 2.97812 98.1679 3.02868 98.1099 3.09775C98.0519 3.16682 98.0186 3.25069 98.015 3.33683L97.7423 10.1213C97.7423 10.1409 97.7401 10.1606 97.7359 10.1799C97.4914 11.5723 96.8095 12.8811 95.7781 13.9381L93.3175 16.4616C93.2649 16.5153 93.2282 16.5806 93.2111 16.6507C93.194 16.7209 93.1972 16.7932 93.2204 16.8603C93.2436 16.9273 93.286 16.9865 93.343 17.0318C93.4 17.077 93.4695 17.1065 93.5444 17.1173L96.6249 17.5657C97.8026 17.7389 98.8847 18.2375 99.734 18.9983C99.755 19.0171 99.7738 19.0379 99.7902 19.0605L103.916 24.5256C103.965 24.5921 104.037 24.6415 104.119 24.6673C104.202 24.693 104.293 24.6937 104.378 24.6692C104.463 24.6448 104.54 24.5965 104.596 24.5309C104.653 24.4653 104.687 24.3857 104.694 24.3031L105.285 17.5568C105.287 17.5258 105.293 17.4951 105.303 17.4651C105.647 16.3799 106.324 15.4016 107.247 14.6538L109.669 12.6956C109.729 12.6482 109.774 12.587 109.801 12.5187C109.827 12.4503 109.834 12.3773 109.819 12.3073C109.805 12.2374 109.771 12.1731 109.72 12.1213C109.669 12.0696 109.603 12.0322 109.53 12.0133Z" fill="#FED13C"></path><path d="M124.336 49.5799L119.348 47.6914C117.258 46.9004 115.486 45.5408 114.26 43.7869C114.243 43.7629 114.229 43.7367 114.214 43.7105L109.509 34.573C109.449 34.4571 109.35 34.3633 109.227 34.3056C109.103 34.2479 108.961 34.2295 108.823 34.253C108.685 34.2765 108.558 34.3408 108.46 34.4362C108.362 34.5316 108.3 34.6529 108.281 34.7822L106.857 44.9635C106.854 44.9931 106.848 45.0224 106.839 45.051C106.262 47.1122 105.04 48.9821 103.328 50.4201L99.2436 53.8539C99.1564 53.9268 99.0912 54.0197 99.055 54.1228C99.0188 54.2259 99.0129 54.3354 99.0378 54.4399C99.0628 54.5444 99.1177 54.64 99.1968 54.7167C99.2759 54.7933 99.3764 54.8483 99.4876 54.8757L104.062 56.0127C105.811 56.4501 107.366 57.3634 108.533 58.6369C108.561 58.6684 108.587 58.7026 108.608 58.739L114.008 67.5914C114.073 67.6989 114.173 67.7841 114.294 67.8353C114.414 67.8864 114.551 67.901 114.683 67.877C114.815 67.853 114.937 67.7915 115.032 67.7012C115.127 67.6108 115.191 67.496 115.214 67.3726L117.111 57.2964C117.12 57.2502 117.133 57.2048 117.152 57.161C117.833 55.5775 118.998 54.2048 120.501 53.2163L124.443 50.6288C124.54 50.5662 124.618 50.4809 124.668 50.3819C124.718 50.2828 124.738 50.1738 124.727 50.0662C124.716 49.9587 124.674 49.8567 124.605 49.7711C124.536 49.6855 124.443 49.6194 124.336 49.5799Z" fill="#FED13C"></path><path d="M145.836 19.3041L141.692 15.9438C139.955 14.536 138.698 12.6884 138.084 10.6379C138.075 10.6099 138.07 10.5804 138.064 10.5508L136.459 0.396497C136.438 0.267593 136.373 0.147346 136.274 0.0537236C136.175 -0.0398992 136.046 -0.101873 135.907 -0.122941C135.769 -0.144008 135.628 -0.123038 135.505 -0.0631629C135.382 -0.00328752 135.285 0.0922793 135.227 0.20926L130.686 9.42924C130.674 9.45639 130.659 9.48227 130.641 9.5065C129.448 11.2825 127.701 12.6739 125.626 13.5014L120.672 15.4787C120.566 15.5205 120.475 15.5882 120.409 15.6748C120.342 15.7613 120.302 15.8634 120.293 15.9705C120.284 16.0775 120.306 16.1855 120.357 16.2832C120.408 16.3809 120.487 16.4646 120.584 16.5256L124.571 19.0424C126.094 20.0072 127.286 21.3632 127.994 22.9388C128.011 22.9778 128.025 23.0182 128.034 23.0594L130.388 33.1615C130.416 33.284 130.484 33.3963 130.583 33.4828C130.682 33.5694 130.806 33.626 130.94 33.6448C131.073 33.6636 131.208 33.6436 131.327 33.5877C131.445 33.5318 131.541 33.4426 131.601 33.3326L136.559 24.3613C136.582 24.32 136.609 24.2812 136.641 24.2457C137.783 22.9559 139.32 22.0186 141.056 21.5523L145.61 20.3339C145.721 20.305 145.822 20.2484 145.9 20.17C145.979 20.0917 146.033 19.9946 146.056 19.889C146.079 19.7835 146.071 19.6733 146.032 19.5704C145.993 19.4674 145.926 19.3754 145.836 19.3041Z" fill="#FED13C"></path></g><defs><clipPath id="clip0_3606:237298"><rect width="146" height="155" fill="white"></rect></clipPath></defs></svg></div></div><p>A dispute occurs when:</p><ul><li>A customer has not received goods or services.</li><li>The received goods or services are not as described.</li><li>The customer needs more details, such as a copy of the transaction or a receipt.</li></ul><h2 id="how-it-works">How it works</h2><p>A customer can file a case with PayPal through the Resolution Center to dispute the charge or ask their bank or credit card company to reverse it.</p><p>A charge reversal is also known as a chargeback.</p><h3 id="disputes-in-the-paypal-resolution-center">Disputes in the PayPal Resolution Center</h3><ol><li>The customer files a dispute directly with the seller or on PayPal's Resolution Center. </li><li>The seller reviews the dispute and provides additional information.</li><li>The customer is refunded if the dispute is settled in the customer's favor. </li></ol><p><img src="https://www.paypalobjects.com/ppdevdocs/img/docs/customer-disputes/disputes-flow-marketplace.svg" alt="Disputes Flow Marketplace"></p><h3 id="disputes-through-the-bank-or-card-issuer">Disputes through the bank or card issuer</h3><ol><li>The customer files a dispute with the bank or card issuer. </li><li>The dispute is created in PayPal.</li><li>The seller reviews the dispute and provides additional information.</li><li>The customer is refunded if the dispute is settled in the customer's favor. </li></ol><p><img src="https://www.paypalobjects.com/ppdevdocs/img/docs/customer-disputes/disputes-flow-bank.svg" alt="Disputes Flow Bank"></p><h2 id="customer-workflow">Customer workflow</h2><p>In the Resolution Center, the customer selects the dispute from the following options:</p><ul><li>I didn't receive an item I purchased</li><li>I received an item that's not as described</li><li>I want to report unauthorized activity</li><li>I have a billing issue</li></ul><p>A dispute is created, and the Resolution Center prompts the customer to contact the seller about the problem.</p><h2 id="actions-available-with-the-disputes-api">Actions available with the Disputes API</h2><p>You can also use the Disputes API to automate actions in the Resolution Center. </p><p>The following table shows the methods available as actions in the Resolution Center.</p><table><thead><tr><th>Method</th><th>Resolution Center Actions</th></tr></thead><tbody><tr><td><a href="/docs/disputes/integration-guide/#list-disputes">List disputes</a></td><td><ol><li>Go to <b>Case summary</b>.</li><li>Select <b>Open Cases</b>.</li></ol></td></tr><tr><td><a href="/docs/disputes/integration-guide/#show-dispute-details">Show dispute details</a></td><td>Under <b>Case ID</b>, select **+** to show the transaction ID, date opened, and other details.</td></tr><tr><td><a href="/docs/disputes/integration-guide/#send-message-to-other-party">Send message to other party</a></td><td><ol><li>On the case summary page, click <b>View</b>.</li><li>Select <b>Message</b>, enter the message details, and click <b>Send</b>.</li></ol></td></tr><tr><td><a href="/docs/disputes/integration-guide/#make-offer-to-resolve-dispute">Make an offer to resolve a dispute</a></td><td><ol><li>On the case summary page, click <b>View</b>.</li><li>Select <b>Make an offer</b>.</li><li>Select which offer to make: Full refund offer with item return, Partial refund offer, Replacement offer.</li></ol></td></tr><tr><td><a href="/docs/disputes/integration-guide/#escalate-dispute-to-claim">Escalate dispute to a claim</a></td><td>On the <b>Escalate to PayPal</b> page, enter the detailed description, and select <b>Send</b>.</td></tr><tr><td><a href="/docs/disputes/integration-guide/#provide-evidence">Provide evidence</a> </td><td><ol><li>Click <b>Enter tracking information and order status</b>.</li><li>Enter the information and click <b>Submit</b>.</li></ol>You can provide more evidence by uploading files.</td></tr><tr><td><a href="/docs/disputes/integration-guide/#accept-claim">Accept claim</a></td><td> To accept the claim, select <b>I'll issue a refund to my customer and close this case</b>.</td></tr><tr><td><a href="/docs/disputes/integration-guide/#appeal-dispute">Appeal dispute</a></td><td> To appeal the dispute, select <b>I disagree with the claim. I'd like to submit additional info</b>.</td></tr></tbody></table><h2 id="eligibility">Eligibility</h2><p>Review the supported <a href="https:/reference/currency-codes/">countries</a> and <a href="https:/reference/currency-codes/">currencies</a>.</p><h2 id="dispute-use-cases">Dispute use cases</h2><p>You can use the Disputes API to:</p><ul><li>Automate handling large volumes of disputes.</li><li>Manage PayPal disputes from your internal dispute management tool instead of the PayPal Resolution Center.</li><li>Show open PayPal disputes to sellers in a shopping cart without providing management of the disputes.</li></ul><h2 id="how-do-you-want-to-integrate">How do you want to integrate?</h2><p>Choose how to manage your disputes:</p><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><img src="https://www.paypalobjects.com/ppdevdocs/v1/img/docs/pay-later/code-graphic.png" alt="Use the Disputes API" width="50"></td><td><img src="https://www.paypalobjects.com/ppdevdocs/v1/img/docs/pay-later/commerce-graphic.png" alt="Use the Resolution Center" width="50"></td></tr><tr><td><p><b>Use the Disputes API</b></p><p>Enable Disputes and use the API actions</p></td><td><p><b>Use the Resolution Center</b></p><p>Manually manage disputes</p></td></tr><tr><td><a href="/docs/disputes/integration-guide/">Get started</a></td><td><a href="https://www.paypal.com/disputes/">Go to the Resolution Center</a></td></tr></tbody></table></main><div class="rightNav-container"><div class="rightNav-wrapper"></div></div></div><div style="display:inherit" class="Footer-module--footerContainer--3JVMC"><div class="Footer-module--footerWrapper--12yhl"><div class="Footer-module--linkBtnContainer--2mU3P"><a href="/reference" class="Footer-module--footerLinks--2cIWO Footer-module--footerText--AT5Mm" target="_self">Reference</a><a href="https://www.paypal.com/" class="Footer-module--footerLinks--2cIWO Footer-module--footerText--AT5Mm" target="_blank">PayPal.com</a><a href="https://www.paypal.com/myaccount/privacy/privacyhub" class="Footer-module--footerLinks--2cIWO Footer-module--footerText--AT5Mm" target="_blank">Privacy</a><a href="https://www.paypal.com/myaccount/privacy/cookiePrefs" class="Footer-module--footerLinks--2cIWO Footer-module--footerText--AT5Mm" target="_blank">Cookies</a><a href="https://developer.paypal.com/support/" class="Footer-module--footerLinks--2cIWO Footer-module--footerText--AT5Mm" target="_self">Support</a><a href="https://www.paypal.com/us/webapps/mpp/ua/legalhub-full" class="Footer-module--footerLinks--2cIWO Footer-module--footerText--AT5Mm" target="_blank">Legal</a><a href="https://www.paypal.com/us/smarthelp/contact-us" class="Footer-module--footerLinks--2cIWO Footer-module--footerText--AT5Mm" target="_blank">Contact</a></div></div></div></div></div></div><div id="gatsby-announcer" style="position:absolute;top:0;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0, 0, 0, 0);white-space:nowrap;border:0" aria-live="assertive" aria-atomic="true"></div><div></div></div><script id="gatsby-script-loader" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar">/*<![CDATA[*/window.pagePath="/docs/disputes/";/*]]>*/</script><script id="gatsby-chunk-mapping" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar">/*<![CDATA[*/window.___chunkMapping={"polyfill":["/polyfill-cd45f888062e3860671f.js"],"app":["/app-256265e1f9ba4506fe5e.js"],"component---src-pages-404-js":["/component---src-pages-404-js-a1b7097e3aa79eeb97d9.js"],"component---src-pages-banner-js":["/component---src-pages-banner-js-bb8e2375bcc567bf1e2e.js"],"component---src-pages-build-better-js":["/component---src-pages-build-better-js-7853eb4788df3aa7d57e.js"],"component---src-pages-classic-home-js":["/component---src-pages-classic-home-js-3521ceececa28124e53c.js"],"component---src-pages-docs-template-js":["/component---src-pages-docs-template-js-6d46d3ed648bb115c508.js"],"component---src-pages-integration-builder-index-tsx":["/component---src-pages-integration-builder-index-tsx-ede890cc3adbe8ff0c86.js"],"component---src-pages-integration-builder-sections-build-tsx":["/component---src-pages-integration-builder-sections-build-tsx-c464246a043d507dc222.js"],"component---src-pages-integration-builder-sections-card-generator-tsx":["/component---src-pages-integration-builder-sections-card-generator-tsx-e1a3befd3c077675cb02.js"],"component---src-pages-integration-builder-sections-code-tsx":["/component---src-pages-integration-builder-sections-code-tsx-47b588e68c8fcc45eb33.js"],"component---src-pages-integration-builder-sections-configure-tsx":["/component---src-pages-integration-builder-sections-configure-tsx-6e48cf603b93cc2b3ebd.js"],"component---src-pages-integration-builder-sections-demo-tsx":["/component---src-pages-integration-builder-sections-demo-tsx-06f5e80967b510f671d4.js"],"component---src-pages-integration-builder-sections-help-modal-tsx":["/component---src-pages-integration-builder-sections-help-modal-tsx-843711a06a304ccbcbce.js"],"component---src-pages-integration-builder-sections-know-before-you-code-tsx":["/component---src-pages-integration-builder-sections-know-before-you-code-tsx-532092f4175c2ce80024.js"],"component---src-pages-integration-builder-sections-preview-tsx":["/component---src-pages-integration-builder-sections-preview-tsx-cd2a8920e31b6c1e56f5.js"],"component---src-pages-integration-builder-sections-take-live-tsx":["/component---src-pages-integration-builder-sections-take-live-tsx-a26db5e3107833691a68.js"],"component---src-pages-internal-js":["/component---src-pages-internal-js-23b872ac0d6606c545d5.js"],"component---src-pages-layout-js":["/component---src-pages-layout-js-2fe1f57e98f0de87f770.js"],"component---src-pages-signup-js":["/component---src-pages-signup-js-a7675d67dbcdcfffccbf.js"],"component---src-pages-signupauto-js":["/component---src-pages-signupauto-js-b4dfafa61e1297f09107.js"],"component---src-pages-support-js":["/component---src-pages-support-js-c346897fd55696d9656c.js"],"component---src-pages-thankyou-js":["/component---src-pages-thankyou-js-2f110d0cd66b629e9bee.js"],"component---src-pages-unsubscribe-js":["/component---src-pages-unsubscribe-js-692ce689515fa2c5e08b.js"],"component---src-pages-video-collection-tsx":["/component---src-pages-video-collection-tsx-405911d840d9332362f6.js"],"component---src-pages-video-home-tsx":["/component---src-pages-video-home-tsx-889121e1e0b76913100a.js"],"component---src-pages-video-watch-tsx":["/component---src-pages-video-watch-tsx-d5976cbc74433e3da17a.js"],"component---src-templates-template-layout-js":["/component---src-templates-template-layout-js-9e6e5e624e038fde5147.js"]};/*]]>*/</script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/polyfill-cd45f888062e3860671f.js" nomodule="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/component---src-pages-docs-template-js-6d46d3ed648bb115c508.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/bc62dab504a71ef8c5d240a105694d09627f06f3-7b2ec82e07aef760e5f1.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/fa1a4ddbc755172e76f8af1687f1491052abe762-bd1777817f623fe032db.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/068de6f06151eeb4d545e13865e6b6ef0514e03e-8ac377edd7b08d390389.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/component---src-pages-layout-js-2fe1f57e98f0de87f770.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/1bc699b90fe94e7c2de1031992cde3a4b2a67425-16d43533e3f76538641d.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/953529affb241643b097b7a172547e8e588c10b7-b4715215d5193532fadf.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/9031d2187d18f994a0665343bf0cbf3d41a8d478-d2e3c04916714022e7fa.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/8fb5dbc09e506c70258e16b6e48c6a5b1195e539-6ff23ad662b7401ec98d.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/962beaf7-b76e8ae8412f047ad94c.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/5cf42e9e-748a792b5e49ed841f31.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/11e8d57d-df9c3999fd9e0e0e9efa.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/4b80be75-5ed118b7dd8da232a2f2.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/4c355f13-41ab77f1ceccb78d9a26.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/33ce6ab0-2ffa3f3b8dfd27b9b288.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/c05b8182-7d96833ee86666c8fa60.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/framework-0747ebf1c29a652cf4df.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/styles-0ec71dd62c66cb95665c.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/app-256265e1f9ba4506fe5e.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/3dcc3d58-0a16352d6bca7eca7eb6.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script><script src="https://www.paypalobjects.com/ppdevdocs/ecmmigrationv1/webpack-runtime-cbae68e6875ef893117e.js" async="" nonce="FqNF0Qp6MTEJIyQVKckX4jTEZXH5tB2vqd3fjsHYYbZiSGar"></script></body></html>