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<table cellpadding="0" cellspacing="0" border="0" width="100%"> <tr> <td><a href="/web/20071011111833/http://www.iom.edu/"> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/Header/iom_sub_2.gif" width="546" height="83" border="0" alt="Institute of Medicine."/></a> </td> <td width="100%"> <a href="/web/20071011111833/http://www.iom.edu/"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/Header/iom_sub_repeater.gif" width="100%" height="83" border="0"/></a> </td> <td> <a href="/web/20071011111833/http://www.iom.edu/"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/Header/iom_sub_endcap.gif" width="32" height="83" border="0"/></a> </td> </tr> </table> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/pixel_clear.gif" width="1" height="5" border="0" alt=""/><br/> </td></tr></table> </td> </tr> <tr> <td><div id="Breadcrumb"> <a style="position:relative;top:0px;" href="/web/20071011111833/http://www.iom.edu/CMS/3793.aspx">Board on Population Health and Public Health Practice</a>  <span style="font-family:verdana;font-size:100%;">></span>  <a style="position:relative;top:0px;" href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487.aspx">Roundtable on Health Literacy</a>  <span style="font-family:verdana;font-size:100%;">></span>  <span style="position:relative;top:0px;">Roundtable on Health Literacy Meeting 4</span> </div> </td> </tr> <tr> <td class="Default_Header"> <span id="Body__ctl0__ctl0_sectionheader_DefaultHeader"> <table cellspacing="0" cellpadding="0" border="0" width="100%"> <tr> <td><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/misc/arrowbox_neither_turquoise.gif" width="25" height="18" border="0"/> </td> <td><img id="Body__ctl0__ctl0_sectionheader_SectionImage" src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/section_banners/eventindex.gif" alt="" border="0"/> </td> <td width="100%"> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/Section_banners/SectionRepeater.gif" height="18" width="100%"/> </td> <td><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/Section_banners/SectionEnd.gif" height="18" width="5" border="0"/> </td> </tr> </table> </span> <span style="font-size:2px;"><br/></span> </td> </tr> <tr> <td> <table cellspacing="0" cellpadding="0" border="0" width="100%"> <tr> <td width="100%" valign="top"> <table cellspacing="5" cellpadding="0" border="0" width="100%"> <tr> <td width="18" nowrap></td> </td> <td width="100%"> <table cellpadding="0" cellspacing="0" border="0" width="100%"> <tr> <td> <span class="Default_Title">Roundtable on Health Literacy Meeting 4</span><br/> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/spacer.gif" width="1" height="5" border="0" alt=""/><br/> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/pixel_darkgray.gif" width="100%" height="1" border="0" alt=""/><br/> <table> <span id="Body__ctl0__ctl0_loader__ctl0_EventDateRow"> <tr> <td class="small" nowrap="true"><span id="Body__ctl0__ctl0_loader__ctl0_EventDateLabel">Event Date: </span> </td> <td width="1em"></td> <td class="small" nowrap="true"><span id="Body__ctl0__ctl0_loader__ctl0_EventDate">March 29, 2007 - March 29, 2007</span></td> </tr> </span> </table> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/pixel_darkgray.gif" width="100%" height="1" border="0" alt=""/><br/> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/spacer.gif" width="1" height="9" border="0"/><br/> </td> </tr> <tr> <td align="right" style="width:100%;padding-bottom:10px;">   <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951.aspx?printfriendly=true" target="_blank"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_print.gif" alt="Print" border="0"/></a>   <a href="https://web.archive.org/web/20071011111833/mailto:/?subject=Institute Of Medicine: Roundtable on Health Literacy Meeting 4&body=I thought you might find this link of interest. %0D%0DRoundtable on Health Literacy Meeting 4 %0Dhttp://www.iom.edu/Default.aspx?id=39951 %0D%0DExcerpt from the page: %0D%22The Roundtable held its fourth workshop on Thursday, March 29 in the Lecture Room of the National Academy of Sciences Building, located at 2100 Constitution Ave, NW, Washington, DC. The workshop focused on Organizational Change for Improving Health Literacy: Exploring Quality Management and Pay for Performance Strategies. Organizational Change for Improving Health Literacy: Exploring Quality ...%22 "><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_email.gif" alt="Email" border="0"/></a> </td> </tr> <tr> <td> <span id="Body__ctl0__ctl0_loader__ctl0_Content1"> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tr> <td> The Roundtable held its fourth workshop on Thursday, March 29 in the Lecture Room of the National Academy of Sciences Building, located at 2100 Constitution Ave, NW, Washington, DC.  The workshop focused on <i>Organizational Change for Improving Health Literacy: Exploring Quality Management and Pay for Performance Strategies.</i>  <p align="center"><b>Organizational Change for Improving Health Literacy: Exploring Quality Management and</b> <b>Pay for Performance Strategies<br>March 29, 2007<br>Lecture Room of the National Academies<br>2100 Constitution Avenue, NW</b> <p align="center"><b>AGENDA</b> <p align="left"><u>9:30-9:35</u>  <br><b>Welcome and Opening Remarks</b>: George Isham, MD, MS (Chair)<br>Medical Director and Chief Health Officer<br>HealthPartners<br><u><br>9:35-9:55</u> <br><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41928"><b>A Perfect Storm in the Forecast: What Can Healthcare Systems Do to Prepare?</b><br></a>Ruth Parker, MD<br>Professor, Emory University School of Medicine<br><u><br>9:55:10:15</u> <br><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41929"><b>Overview Quality Strategies and Pay for Performance</b><br></a>George Isham, MD, MS<br><u><br>10:15-10:35<br></u><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41995">Measuring Patient’s Experiences with Individual Primary Care Physicians</a></b><br>Dana Gelb Safran, ScD<br>Vice President<br>Performance Measurement & Improvement<br>Blue Cross Blue Shield of Massachusetts<br><u><br>10:35-10:55</u> <br><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41951">Developing a Health Literacy Supplement to the Clinician/Group CAHPS</a></b><br>Cindy Brach, MPP<br>Senior Health Policy Researcher<br>Center for Delivery, Organization, and Markets <br>Agency for Healthcare Research and Quality<br><u><br>10:55-11:15</u> Break<br><u><br>11:15-11:35<br></u><b>Integrated Healthcare Association P4P: Lessons Learned from the Patient Assessment Survey</b><br>Cheryl Damberg, PhD<br>Senior Policy Researcher<br>RAND<br><u><br>11:35-12:05</u> Discussion<br><u><br>12:05-1:05</u> Lunch<br><br><b>Organizational Change to Improve Health Literacy: A View From the Ground Up<br></b><u><br>1:05-1:25</u> <br><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41975">Building System-wide Capacity to Improve Health Literacy: the Iowa Health System Experience</a><br></b>Mary Ann Abrams, MD, MPH<br>Health Management Consultant in Clinical Performance Improvement<br>Iowa Health System<br><u><br>1:25-1:45</u> <br><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41971">Bronson Methodist Hospital: Health Literacy as Patient Safety</a></b> <br>Cheryl Knapp, RN, MBA<br>Vice President Physician Information Support<br>Marge Kars, MLS<br>AHIP Manager<br><u><br>1:45-2:05<br></u><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41930">Every Single Visit, Every Single Time – Self Management and Health  Literacy as part of everyday practice</a><br></b>Laurie Francis, MPH<br>CEO<br>Community Health Partners<br><u><br>2:05-2:25</u> <br><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41963">Health Literacy: A System Approach to Improve Health<br></a></b>Delia Rochon, MS<br>Director, Healthy Communities <br>Intermountain Healthcare<br><u><br>2:25-2:55</u> Discussion<br><u><br>2:55-3:15</u> <br><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41917">Affinity Health Plan and Improving Health Literacy: A Strategic Approach to Improving Health Outcomes</a></b><br>Susan Beane, MD<br>Senior Vice-President/Chief Medical Officer<br>Affinity Health Plan<br><u><br></u><u>3:15-3:30<br></u><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41970">The Intersection of Health Literacy, Cultural-competency, and Patient-Centeredness for Quality Improvement<br></a></b>Mary Catherine Beach, MD, MPH <br>Assistant Professor Johns Hopkins School of Medicine <p align="left"><u>3:30-3:50<br></u><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41942">Organizational Changes to Promote Health Literacy and Cultural Competency: The New York Presbyterian Hospital Perspective</a></b><br>J. Emilio Carrillo, MD, MPH<br>President, New York-Presbyterian Community Health Plan<br>Vice President for Community Health Development,  New York Presbyterian Hospital <p align="left"><u>3:50-4:10<br></u><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41943">Patient-Centered Communication with Vulnerable Populations: Promising Practices from Eight Hospitals</a><br></b>Edward L. Martinez, MS<br>Ethical Force Oversight Body <p align="left"><u>4:10-4:20<br></u><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41962">Development of a CAHPS® Patient Assessment of Cultural Competence</a></b> <br>Charles Darby<br>Center for Quality Improvement and Patient Safety <br>Agency for Healthcare Research and Quality <p align="left"><u>4:20 -5:00<br></u><b><a class="linkTextBlock" href="/web/20071011111833/http://www.iom.edu/?id=41961">Rapporteur’s Presentation and Group Discussion <br></a></b>David A. Kindig, MD, PhD<br>Professor Emeritus of Population Health Sciences<br>Emeritus Vice Chancellor for Health Sciences<br>Senior Advisor, Wisconsin Public Health<br>and Health Policy Institute<br>University of Wisconsin-Madison<br>School of Medicine <p><b>Please note that the above posted presentations from the Roundtable on Health Literacy meeting are subject to copyright protections.  Permission from the speaker is required prior to any copying, reproducing, or rebroadcasting any portion of the speaker's presentations.  Additional copyright and legal policies of The National Academies can be read in the </b><b>National Academies Legal Statement</b></a><b>.</b> <br> <p align="left">  </td> </tr> </table> </span><br/><br/>  <table cellpadding="2" cellspacing="0" border="0" width="100%"> <tr> <td height="1" colspan="2" class="ListSection"> Resources & Links </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/42201.aspx" title="PPT PPT File, 2.38 MB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Mary Ann Abrams</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td class="altRow" width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41908.aspx" title="PPT PPT File, 2.54 MB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Ruth Parker</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41911.aspx" title="PPT PPT File, 3.89 MB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. George Isham</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td class="altRow" width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41915.aspx" title="PPT PPT File, 502 KB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Susan Beane</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41923.aspx" title="PPT PPT File, 3.14 MB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Laurie Francis</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td class="altRow" width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41926.aspx" title="PPT PPT File, 3.81 MB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Emilio Carrillo</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41932.aspx" title="PPT PPT File, 636 KB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Cindy Brach</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td class="altRow" width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41940.aspx" title="PPT PPT File, 780.5 KB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Ed Martinez</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41947.aspx" title="PPT PPT File, 629.5 KB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Charles Darby</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td class="altRow" width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41953.aspx" title="PPT PPT File, 5.86 MB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Delia Rochon</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41959.aspx" title="PPT PPT File, 8.97 MB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. David Kindig</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td class="altRow" width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41965.aspx" title="PPT PPT File, 6.51 MB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Marge Kars, Cheryl Knapp</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/41968.aspx" title="PPT PPT File, 85.5 KB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Mary Catherine Beach</a> </td> </tr> <tr> <td width="20"><img src="/web/20071011111833im_/http://www.iom.edu/images/iom_may_2005/pixel_clear.gif" width="20px" height="1px"/></td> <td class="altRow" width="100%"> <a href="/web/20071011111833/http://www.iom.edu/CMS/3793/31487/39951/42021.aspx" title="PPT PPT File, 547.5 KB"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/icons/icon_floppydisk_small.gif" width="12" height="12" border="0"/> Roundtable on Health Literacy. Meeting 4. Dana Gelb Safran</a> </td> </tr> </table> </td> </tr> </table> </td> <td width="16" nowrap><br/></td> </tr>  <tr> <td width="18" nowrap></td> <td>  <table width="100%" cellpadding="0" cellspacing="0" border="0"> <tr> <td colspan="2"> <span style="font-size:7;"><br/></span> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/pixel_darkgray.gif" height="1" width="100%"/> </td> </tr> <tr> <td nowrap="true"> <span id="LastUpdated">Last Updated: 7/03/2007, 10:36 AM</span> </td> <td width="100%" align="right"> <span id="RSS" class="RSS"><a href="/web/20071011111833/http://www.iom.edu/CMS/31457.aspx">RSS</a></span> </td> </tr> </table> </td> <td width="16"><br/> </td> </tr> </table> <br/> </td> <td width="225" valign="top" align="right"> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </span></span> <span id="Footer">   <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/pixel_clear.gif" width="1" height="10" border="0" alt=""/><br/> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/pixel_darkgray.gif" width="100%" height="1" border="0" alt=""/><br/> <img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/pixel_clear.gif" width="1" height="10" border="0" alt=""/><br/>  <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tr> <td class="small" nowrap="true">  <span class="HighlightText"> <a href="/web/20071011111833/http://www.iom.edu/">Home</a> <span class="HighlightText2">|</span> <a href="/web/20071011111833/http://www.iom.edu/CMS/AboutIOM.aspx">About</a> <span class="HighlightText2">|</span> <a href="/web/20071011111833/http://www.iom.edu/CMS/2956.aspx">Topics</a> <span class="HighlightText2">|</span> <a href="/web/20071011111833/http://www.iom.edu/CMS/2954.aspx">Projects</a><span class="HighlightText2">|</span> <a href="/web/20071011111833/http://www.iom.edu/CMS/2951.aspx">Memberships</a><span class="HighlightText2">|</span> <a href="/web/20071011111833/http://www.iom.edu/CMS/2953.aspx">Boards</a> <span class="HighlightText2">|</span> <a href="/web/20071011111833/http://www.iom.edu/CMS/2957.aspx">Events</a> <span class="HighlightText2">|</span> <a href="/web/20071011111833/http://www.iom.edu/CMS/2955.aspx">Reports</a> <span class="HighlightText2">|</span> <a href="/web/20071011111833/http://www.iom.edu/CMS/3237.aspx">Sitemap</a> </span> <br/> </td> <td width="100%"></td> <td rowspan="2" width="219" valign="top" align="right">  <a href="https://web.archive.org/web/20071011111833/http://www.nationalacademies.org/" target="_blank"><img src="/web/20071011111833im_/http://www.iom.edu/Layouts/iom_may_2005/Images/Footer/nationalacademies_logo.gif" width="219" height="37" border="0" alt="The logo of the National Acadamies. 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