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.smHelp-mdsGridPlus-d71-0-2-251 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d71-0-2-251 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d77-0-2-278 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d77-0-2-278 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d77-0-2-278 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d77-0-2-278 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d77-0-2-278 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d77-0-2-278 { max-width: 1400px; }} .smHelp-mdsGridPlus-d83-0-2-279 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d83-0-2-279 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d83-0-2-279 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d83-0-2-279 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d83-0-2-279 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d83-0-2-279 { }} .smHelp-mdsGridPlusContainer-d89-0-2-287 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d89-0-2-287 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d89-0-2-287 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d89-0-2-287 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d89-0-2-287 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d89-0-2-287 { max-width: 1400px; }} .smHelp-mdsGridPlus-d95-0-2-288 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d95-0-2-288 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d95-0-2-288 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d95-0-2-288 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d95-0-2-288 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d95-0-2-288 { }} .smHelp-mdsGridPlusContainer-d101-0-2-296 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d101-0-2-296 { }}@media 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.smHelp-mdsGridPlusContainer-d113-0-2-303 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d113-0-2-303 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d113-0-2-303 { max-width: 1400px; }} .smHelp-mdsGridPlus-d119-0-2-304 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d119-0-2-304 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d119-0-2-304 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d119-0-2-304 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d119-0-2-304 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d119-0-2-304 { }} .smHelp-mdsGridPlusContainer-d125-0-2-311 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d125-0-2-311 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d125-0-2-311 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d125-0-2-311 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d125-0-2-311 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d125-0-2-311 { max-width: 1400px; }} .smHelp-mdsGridPlus-d131-0-2-312 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d131-0-2-312 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d131-0-2-312 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d131-0-2-312 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d131-0-2-312 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d131-0-2-312 { }} .smHelp-mdsGridPlusContainer-d137-0-2-389 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d137-0-2-389 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d137-0-2-389 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d137-0-2-389 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d137-0-2-389 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d137-0-2-389 { max-width: 1400px; }} .smHelp-mdsGridPlus-d143-0-2-390 { }@media 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.smHelp-mdsGridPlus-d155-0-2-399 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d155-0-2-399 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d155-0-2-399 { }} .smHelp-mdsGridPlusContainer-d161-0-2-407 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d161-0-2-407 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d161-0-2-407 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d161-0-2-407 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d161-0-2-407 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d161-0-2-407 { max-width: 1400px; }} .smHelp-mdsGridPlus-d167-0-2-408 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d167-0-2-408 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d167-0-2-408 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d167-0-2-408 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d167-0-2-408 { }}@media (min-width: 1200px) { 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{ }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d185-0-2-423 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d185-0-2-423 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d185-0-2-423 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d185-0-2-423 { max-width: 1400px; }} .smHelp-mdsGridPlus-d191-0-2-424 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d191-0-2-424 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d191-0-2-424 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d191-0-2-424 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d191-0-2-424 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d191-0-2-424 { }} .smHelp-mdsGridPlusContainer-d197-0-2-432 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d197-0-2-432 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d197-0-2-432 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d197-0-2-432 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d197-0-2-432 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d197-0-2-432 { max-width: 1400px; }} .smHelp-mdsGridPlus-d203-0-2-433 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d203-0-2-433 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d203-0-2-433 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d203-0-2-433 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d203-0-2-433 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d203-0-2-433 { }} .smHelp-mdsGridPlusContainer-d209-0-2-437 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d209-0-2-437 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d209-0-2-437 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d209-0-2-437 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d209-0-2-437 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d209-0-2-437 { max-width: 1400px; }} .smHelp-mdsGridPlus-d215-0-2-438 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d215-0-2-438 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d215-0-2-438 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d215-0-2-438 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d215-0-2-438 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d215-0-2-438 { }} .smHelp-mdsGridPlusContainer-d221-0-2-514 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d221-0-2-514 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d221-0-2-514 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d221-0-2-514 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d221-0-2-514 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d221-0-2-514 { max-width: 1400px; }} .smHelp-mdsGridPlus-d227-0-2-515 { }@media 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.smHelp-mdsGridPlus-d239-0-2-524 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d239-0-2-524 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d239-0-2-524 { }} .smHelp-mdsGridPlusContainer-d245-0-2-535 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d245-0-2-535 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d245-0-2-535 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d245-0-2-535 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d245-0-2-535 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d245-0-2-535 { }} .smHelp-mdsGridPlus-d251-0-2-536 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d251-0-2-536 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d251-0-2-536 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d251-0-2-536 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d251-0-2-536 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d251-0-2-536 { }} .smHelp-mdsGridPlusContainer-d257-0-2-548 { }@media 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(min-width: 992px) { .smHelp-mdsGridPlus-d263-0-2-549 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d263-0-2-549 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d269-0-2-569 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d269-0-2-569 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d269-0-2-569 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d269-0-2-569 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d269-0-2-569 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d269-0-2-569 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d275-0-2-570 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d275-0-2-570 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d275-0-2-570 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d275-0-2-570 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d275-0-2-570 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d275-0-2-570 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d281-0-2-746 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d281-0-2-746 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d281-0-2-746 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d281-0-2-746 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d281-0-2-746 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d281-0-2-746 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d287-0-2-747 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d287-0-2-747 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d287-0-2-747 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d287-0-2-747 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d287-0-2-747 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d287-0-2-747 { margin-left: -12px; margin-right: -12px; }} .smHelp-addFlex-0-2-36 { } .smHelp-addFlex-d0-0-2-37 { display: flex; align-items: center; justify-content: space-between; } .smHelp-addFlex-d1-0-2-104 { } .smHelp-addFlex-d2-0-2-189 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d3-0-2-200 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d4-0-2-210 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d5-0-2-249 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d6-0-2-277 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d7-0-2-286 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d8-0-2-295 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d9-0-2-302 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d10-0-2-310 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d11-0-2-388 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d12-0-2-397 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d13-0-2-406 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d14-0-2-415 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d15-0-2-422 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d16-0-2-431 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d17-0-2-436 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d18-0-2-513 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d19-0-2-522 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d20-0-2-534 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d21-0-2-547 { display: flex; justify-content: center; } .smHelp-addFlex-d22-0-2-568 { } .smHelp-addFlex-d23-0-2-745 { } .smHelp-mdsGridPlusItem-0-2-44 { flex-grow: 1; max-width: 100%; box-sizing: border-box; flex-basis: 0; }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-0-2-44 { }} .smHelp-mdsGridPlusItem-d0-0-2-45 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; order: 1; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 8.333333333333332%; max-width: 8.333333333333332%; order: 1; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 25%; max-width: 25%; order: 3; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { }} .smHelp-mdsGridPlusItem-d6-0-2-49 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; order: 2; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 41.66666666666667%; max-width: 41.66666666666667%; order: 2; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; order: 1; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { }} .smHelp-mdsGridPlusItem-d12-0-2-84 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 100%; max-width: 100%; order: 3; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 50%; max-width: 50%; order: 2; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 41.66666666666667%; max-width: 41.66666666666667%; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { }} .smHelp-mdsGridPlusItem-d18-0-2-108 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 25%; max-width: 25%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d24-0-2-121 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 75%; max-width: 75%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d30-0-2-193 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d30-0-2-193 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d30-0-2-193 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d30-0-2-193 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d30-0-2-193 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d30-0-2-193 { }} .smHelp-mdsGridPlusItem-d36-0-2-204 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d36-0-2-204 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d36-0-2-204 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d36-0-2-204 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d36-0-2-204 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d36-0-2-204 { }} .smHelp-mdsGridPlusItem-d42-0-2-214 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d42-0-2-214 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d42-0-2-214 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d42-0-2-214 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d42-0-2-214 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d42-0-2-214 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d48-0-2-253 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d48-0-2-253 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d48-0-2-253 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d48-0-2-253 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d48-0-2-253 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d48-0-2-253 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d54-0-2-281 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d54-0-2-281 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d54-0-2-281 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d54-0-2-281 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d54-0-2-281 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d54-0-2-281 { }} .smHelp-mdsGridPlusItem-d60-0-2-290 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d60-0-2-290 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d60-0-2-290 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d60-0-2-290 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d60-0-2-290 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d60-0-2-290 { }} .smHelp-mdsGridPlusItem-d66-0-2-299 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d66-0-2-299 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d66-0-2-299 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d66-0-2-299 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d66-0-2-299 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d66-0-2-299 { }} .smHelp-mdsGridPlusItem-d72-0-2-306 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d72-0-2-306 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d72-0-2-306 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d72-0-2-306 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d72-0-2-306 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d72-0-2-306 { }} .smHelp-mdsGridPlusItem-d78-0-2-314 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d78-0-2-314 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d78-0-2-314 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d78-0-2-314 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d78-0-2-314 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d78-0-2-314 { }} .smHelp-mdsGridPlusItem-d84-0-2-392 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d84-0-2-392 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d84-0-2-392 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d84-0-2-392 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d84-0-2-392 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d84-0-2-392 { }} .smHelp-mdsGridPlusItem-d90-0-2-401 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d90-0-2-401 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d90-0-2-401 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d90-0-2-401 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d90-0-2-401 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d90-0-2-401 { }} .smHelp-mdsGridPlusItem-d96-0-2-410 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d96-0-2-410 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d96-0-2-410 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d96-0-2-410 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d96-0-2-410 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d96-0-2-410 { }} .smHelp-mdsGridPlusItem-d102-0-2-419 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d102-0-2-419 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d102-0-2-419 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d102-0-2-419 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d102-0-2-419 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d102-0-2-419 { }} .smHelp-mdsGridPlusItem-d108-0-2-426 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d108-0-2-426 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d108-0-2-426 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d108-0-2-426 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d108-0-2-426 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d108-0-2-426 { }} .smHelp-mdsGridPlusItem-d114-0-2-435 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d114-0-2-435 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d114-0-2-435 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d114-0-2-435 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d114-0-2-435 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d114-0-2-435 { }} .smHelp-mdsGridPlusItem-d120-0-2-440 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d120-0-2-440 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d120-0-2-440 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d120-0-2-440 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d120-0-2-440 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d120-0-2-440 { }} .smHelp-mdsGridPlusItem-d126-0-2-517 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d126-0-2-517 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d126-0-2-517 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d126-0-2-517 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d126-0-2-517 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d126-0-2-517 { }} .smHelp-mdsGridPlusItem-d132-0-2-526 { }@media 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box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d12-0-2-445 { text-decoration: none; } .wrenchListItem-d12-0-2-445:hover, .wrenchListItem-d12-0-2-445:focus, .wrenchListItem-d12-0-2-445:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d12-0-2-445 { } [class^="wrenchList-"] .wrenchListItem-d12-0-2-445:before { } .wrenchListAddon-d13-0-2-446 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d14-0-2-447 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d15-0-2-448 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d15-0-2-448 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d16-0-2-449 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d16-0-2-449 { color: #333E48; } .wrenchPaneHide-d17-0-2-450 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d18-0-2-467 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d18-0-2-467 { text-decoration: none; } .wrenchListItem-d18-0-2-467:hover, .wrenchListItem-d18-0-2-467:focus, .wrenchListItem-d18-0-2-467:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d18-0-2-467 { } [class^="wrenchList-"] .wrenchListItem-d18-0-2-467:before { } .wrenchListAddon-d19-0-2-468 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d20-0-2-469 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d21-0-2-470 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d21-0-2-470 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d22-0-2-471 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d22-0-2-471 { color: #333E48; } .wrenchPaneHide-d23-0-2-472 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d24-0-2-489 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d24-0-2-489 { text-decoration: none; } .wrenchListItem-d24-0-2-489:hover, .wrenchListItem-d24-0-2-489:focus, .wrenchListItem-d24-0-2-489:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d24-0-2-489 { } [class^="wrenchList-"] .wrenchListItem-d24-0-2-489:before { } .wrenchListAddon-d25-0-2-490 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d26-0-2-491 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d27-0-2-492 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d27-0-2-492 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d28-0-2-493 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d28-0-2-493 { color: #333E48; } .wrenchPaneHide-d29-0-2-494 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchList-0-2-321 { } .wrenchList-d0-0-2-322 { margin: 0; display: block; padding: 0; box-sizing: border-box; list-style: none; } .wrenchList-d0-0-2-322 [class^="wrenchListAddon-"] { padding-left: 16px; } .wrenchList-d0-0-2-322 [class*="wrenchListAddonOnRight-"] { padding-right: 16px; } .wrenchList-d0-0-2-322 [class^="wrenchListLabel-"] { margin: 13px 0; font-weight: 400; } .wrenchList-d0-0-2-322 [class^="wrenchListItem-"] { min-height: 40px; border-bottom: none; } .wrenchList-d0-0-2-322 [class^="wrenchListAddon-"] [class^="wrenchIcons-"] { padding-left: 0; } .wrenchList-d1-0-2-444 { margin: 0; display: block; padding: 0; box-sizing: border-box; list-style: none; } .wrenchList-d1-0-2-444 [class^="wrenchListAddon-"] { padding-left: 16px; } .wrenchList-d1-0-2-444 [class*="wrenchListAddonOnRight-"] { padding-right: 16px; } .wrenchList-d1-0-2-444 [class^="wrenchListLabel-"] { margin: 13px 0; font-weight: 400; } .wrenchList-d1-0-2-444 [class^="wrenchListItem-"] { min-height: 40px; border-bottom: none; } .wrenchList-d1-0-2-444 [class^="wrenchListAddon-"] [class^="wrenchIcons-"] { padding-left: 0; } .wrenchMenuContainer-0-2-55 { } .wrenchMenu-0-2-56 { } .wrenchMenuBody-0-2-57 { } .wrenchMenuContainer-d0-0-2-58 { display: inline-block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d1-0-2-59 { top: 100%; left: 0; color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: 300px; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d2-0-2-60 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .wrenchMenuContainer-d3-0-2-85 { display: block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d4-0-2-86 { color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: none; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d5-0-2-87 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .wrenchMenuContainer-d6-0-2-589 { display: inline-block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d7-0-2-590 { top: auto; left: 0; color: #333E48; bottom: 100%; display: block; outline: none; z-index: 999; position: absolute; max-width: 300px; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d8-0-2-591 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .smHelp-hamburgerMenuButton-0-2-17 { cursor: pointer; margin-left: -16px; } .smHelp-hamburgerMenuButton-0-2-17 > button { color: #1E2124; } .smHelp-hamburgerMenuButtonAuth-0-2-18 > button { color: #FFFFFF; } .smHelp-headerContainer-0-2-19 { width: 100%; height: 48px; background-color: #00BF6F; }@media only screen and (min-width: 992px) { .smHelp-headerContainer-0-2-19 { padding-bottom: 0; }} .smHelp-mobileTabletHeaderHeight-0-2-20 { height: 96px; } .smHelp-headerContainerAuth-0-2-21 { color: #FFFFFF; background-color: #1E2124; } .smHelp-headerIcon-0-2-22 { margin-right: 12px; } .smHelp-homePageHeading-0-2-23 { margin-bottom: 16px; }@media only screen and (min-width: 992px) { .smHelp-homePageHeadingAndText-0-2-24 { margin-top: 64px; }} .smHelp-labelContent-0-2-25 { width: 140px; } .smHelp-loginButton-0-2-26 { border: 1px solid #1E2124; }@media only screen and (min-width: 992px) { .smHelp-logo-0-2-27 { justify-content: flex-start; } .smHelp-logo-0-2-27 svg { margin: 0 4px 0 0; }} .smHelp-menuTrigger-0-2-28 { color: #FFFFFF; cursor: pointer; } .smHelp-mobileMenuHeading-0-2-29 { margin-left: 8px; margin-bottom: 12px; } .smHelp-productText-0-2-30 { margin-left: 12px; } .smHelp-productTextError-0-2-31 { margin-left: 12px; margin-bottom: 32px; } .smHelp-searchInput-0-2-32 { width: 100%; padding-bottom: 0; background-color: #FFFFFF; } .smHelp-searchInputMedia-0-2-33 { padding: 0; }@media only screen and (min-width: 576px) { .smHelp-searchInputMedia-0-2-33 { padding: 0; }}@media only screen and (min-width: 992px) { .smHelp-searchInputMedia-0-2-33 { margin-bottom: 0; }} .smHelp-stickyHeader-0-2-34 { top: 0; z-index: 1; position: sticky; } .smHelp-pageClass-0-2-1 { min-height: 100vh; overflow-x: hidden; } .smHelp-productsAlignment-0-2-2 { margin-top: 24px; } .smHelp-articleHeading-0-2-3 { margin: 16px 0; } .smHelp-articleTitle-0-2-4 { margin: 0; } .smHelp-content-0-2-5 { margin-bottom: 32px; }@media only screen and (min-width: 992px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 32px; }}@media only screen and (min-width: 0px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 24px; }} .smHelp-articleWrapper-0-2-7 { padding-left: 16px; padding-right: 16px; }@media only screen and (min-width: 576px) { .smHelp-articleWrapper-0-2-7 { padding-left: 0; padding-right: 0; }} .smHelp-mainArticleContainer-0-2-8 { margin-bottom: 32px; }@media only screen and (min-width: 768px) { .smHelp-mainArticleContainer-0-2-8 { margin-left: 24px; margin-bottom: 24px; }} .smHelp-contactHeading-0-2-9 { margin-top: 16px; } .smHelp-searchContainer-0-2-10 { width: 100%; margin-top: 32px; margin-bottom: 80px; } .smHelp-searchContainer-0-2-10 > span { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] em { font-style: normal; font-weight: 600; } .smHelp-searchHeroContainer-0-2-11 { position: relative; } .smHelp-searchDecorationIcon-0-2-12 { top: -32px; right: -32px; z-index: -1; position: absolute; } .smHelp-searchHeroWrapper-0-2-13 { position: relative; } .wrenchButton-0-2-315 { } .wrenchButtonLoading-0-2-316 { } .wrenchButtonNewTab-0-2-317 { } .wrenchButton-d0-0-2-318 { color: #6B787F; border: 1px solid transparent; cursor: pointer; display: inline-flex; padding: 0 12px; position: relative; font-size: 14px; box-shadow: none; box-sizing: border-box; min-height: 32px; transition: color 0.4s, border-color 0.4s, background-color 0.4s, box-shadow 0.4s; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; border-color: transparent; border-radius: 4px; justify-content: center; text-decoration: none; background-color: transparent; -webkit-font-smoothing: antialiased; } .wrenchButton-d0-0-2-318:hover, .wrenchButton-d0-0-2-318:focus { transition: none; border-color: #EDEEEE; text-decoration: none; background-color: #EDEEEE; } .wrenchButton-d0-0-2-318:active { outline: none; transition: none; } .wrenchButton-d0-0-2-318[disabled], .wrenchButton-d0-0-2-318[aria-disabled="true"] { opacity: 0.4; pointer-events: none; } .wrenchButtonLoading-d1-0-2-319 { display: flex; position: absolute; } .wrenchButtonNewTab-d2-0-2-320 { display: flex; padding-left: 8px; } .wrenchButton-d3-0-2-441 { color: #6B787F; border: 1px solid transparent; cursor: pointer; display: inline-flex; padding: 0 12px; position: relative; font-size: 14px; box-shadow: none; box-sizing: border-box; min-height: 32px; transition: color 0.4s, border-color 0.4s, background-color 0.4s, box-shadow 0.4s; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; border-color: transparent; border-radius: 4px; justify-content: center; text-decoration: none; background-color: transparent; -webkit-font-smoothing: antialiased; } .wrenchButton-d3-0-2-441:hover, .wrenchButton-d3-0-2-441:focus { transition: none; border-color: #EDEEEE; text-decoration: none; background-color: #EDEEEE; } .wrenchButton-d3-0-2-441:active { outline: none; transition: none; } .wrenchButton-d3-0-2-441[disabled], .wrenchButton-d3-0-2-441[aria-disabled="true"] { opacity: 0.4; pointer-events: none; } .wrenchButtonLoading-d4-0-2-442 { display: flex; position: absolute; } .wrenchButtonNewTab-d5-0-2-443 { display: flex; padding-left: 8px; } .wrenchPane-0-2-342 { } .wrenchPaneBody-0-2-343 { } .wrenchPane-d0-0-2-344 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d1-0-2-345 { padding: 24px; } .wrenchPane-d2-0-2-376 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d3-0-2-377 { padding: 24px; } .wrenchPane-d4-0-2-457 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d5-0-2-458 { padding: 24px; } .wrenchPane-d6-0-2-479 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d7-0-2-480 { padding: 24px; } .wrenchPane-d8-0-2-501 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d9-0-2-502 { padding: 24px; } .wrenchSelectMenuContainer-0-2-577 { } .wrenchSelectMenu-0-2-578 { } .wrenchSelectMenuSelectedItem-0-2-579 { } .wrenchSelectMenuNonSelectedItemLeft-0-2-580 { } .wrenchSelectMenuAffordance-0-2-581 { } .wrenchSelectMenuAddOn-0-2-582 { } .wrenchSelectMenuContainer-d0-0-2-583 { color: #333E48; border: 1px solid #D0D2D3; cursor: pointer; height: 40px; display: inline-block; position: relative; flex-grow: 1; font-size: 16px; max-width: 100%; box-sizing: border-box; border-radius: 4px; background-color: #FFFFFF; } .wrenchSelectMenuContainer-d0-0-2-583:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: all 100ms; border-color: #6B787F; } .wrenchSelectMenuContainer-d0-0-2-583:focus, .wrenchSelectMenuContainer-d0-0-2-583:focus-within { outline: 0; transition: border-color 100ms; border-color: #333E48; } .wrenchSelectMenuContainer-d0-0-2-583 > span { width: 100%; position: initial; flex-grow: 1; } .wrenchSelectMenuContainer-d0-0-2-583 > span > [role="listbox"] [role="option"] > span { pointer-events: none; } .wrenchSelectMenuContainer-d0-0-2-583 > span > [role="listbox"] [role="option"] > div { pointer-events: none; } .wrenchSelectMenuContainer-d0-0-2-583 > span > [role="listbox"] [role="option"] > span > svg { margin-right: 8px; } .wrenchSelectMenuContainer-d0-0-2-583 > span > div > [role="listbox"] { max-width: none; margin-top: 1px; } .wrenchSelectMenu-d1-0-2-584 { width: 100%; cursor: pointer; height: 40px; margin: 0; display: flex; padding: 0 48px 0 16px; font-size: 16px; box-sizing: border-box; list-style: none; align-items: center; } .wrenchSelectMenuSelectedItem-d2-0-2-585 { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; } .wrenchSelectMenuSelectedItem-d2-0-2-585 > svg { margin-right: 8px; } .wrenchSelectMenuNonSelectedItemLeft-d3-0-2-586 { width: 16px; height: 16px; } .wrenchSelectMenuAffordance-d4-0-2-587 { top: 50%; right: 16px; width: 1em; height: 1em; position: absolute; transform: translateY(-0.75em); pointer-events: none; } .wrenchSelectMenuAffordance-d4-0-2-587 > svg { fill: #333E48; } .wrenchSelectMenuAddOn-d5-0-2-588 { top: 50%; left: 16px; margin: 0; padding: 0; position: absolute; transform: translateY(-0.75em); box-sizing: border-box; list-style: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; padding-right: 12px; pointer-events: none; } .smHelp-breadcrumbs-0-2-122 { max-width: 1336px; margin-left: auto; margin-right: auto; padding-left: auto; margin-bottom: auto; } .smHelp-breadcrumbs-0-2-122 > div:not(:last-of-type) { display: none; }@media only screen and (min-width: 576px) { .smHelp-breadcrumbs-0-2-122 > div:not(:last-of-type) { display: flex; }} .smHelp-lastLinkText-0-2-123 { display: none; overflow: hidden; max-width: 40ch; white-space: nowrap; text-overflow: ellipsis; }@media only screen and (min-width: 576px) { .smHelp-lastLinkText-0-2-123 { display: block; }}@media only screen and (min-width: 1200px) { .smHelp-lastLinkText-0-2-123 { max-width: 100%; }} .smHelp-linksText-0-2-124 { white-space: nowrap; } .smHelp-showOnMobile-0-2-125 { display: inline; }@media only screen and (min-width: 576px) { .smHelp-showOnMobile-0-2-125 { display: none; }} .smHelp-showOnTabletsAndDesktops-0-2-126 { display: none; }@media only screen and (min-width: 576px) { .smHelp-showOnTabletsAndDesktops-0-2-126 { display: inline; }} .wrenchInput-0-2-95 { } .wrenchInput-d0-0-2-96 { color: #333E48; width: 100%; border: 1px solid #D0D2D3; height: 32px; margin: 0; outline: none; padding: 0 8px; font-size: 16px; appearance: none; box-shadow: none; box-sizing: border-box; list-style: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; line-height: 1.5; border-radius: 4px; background-color: #FFFFFF; -webkit-font-smoothing: antialiased; } .wrenchInput-d0-0-2-96:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: border-color 100ms box-shadow 100ms; border-color: #6B787F; } .wrenchInput-d0-0-2-96:focus { transition: border-color 100ms; border-color: #333E48; } .wrenchInputGroup-0-2-88 { } .wrenchInputGroup-d0-0-2-89 { width: 100%; border: 1px solid #D0D2D3; display: inline-flex; background: #FFFFFF; align-items: center; border-color: #D0D2D3; border-radius: 4px; justify-content: space-between; } .wrenchInputGroup-d0-0-2-89:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: border-color 100ms box-shadow 100ms; border-color: #6B787F; } .wrenchInputGroup-d0-0-2-89 > input, .wrenchInputGroup-d0-0-2-89 > textarea { color: #333E48; width: 100%; border: none; flex-grow: 1; } .wrenchInputGroup-d0-0-2-89:empty { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; } .wrenchInputGroup-d0-0-2-89 > input:hover, .wrenchInputGroup-d0-0-2-89 > textarea:hover { box-shadow: none; } .wrenchInputGroupAddon-0-2-90 { } .wrenchInputGroupAddon-d0-0-2-91 { display: flex; font-size: 16px; align-self: center; margin-top: 0; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; margin-bottom: 0; -webkit-font-smoothing: antialiased; } .wrenchInputGroupAddon-d0-0-2-91 > svg { margin-top: 0; margin-bottom: 0; } .wrenchInputGroupAddon-d0-0-2-91:first-child { padding-left: 4px; } .wrenchInputGroupAddon-d0-0-2-91:last-child { padding-right: 4px; } .wrenchInputGroupAddon-d0-0-2-91:last-child > svg { margin-right: 8px; fill: #333E48; color: #333E48; } .wrenchInputGroupAddon-d0-0-2-91:first-child > svg { margin-left: 8px; fill: #333E48; color: #333E48; } .wrenchBanner-0-2-215 { } .wrenchBannerBody-0-2-216 { } .wrenchBannerActions-0-2-217 { } .wrenchBannerIcon-0-2-218 { } .wrenchBanner-d0-0-2-219 { color: #333E48; border: 1px solid #F9BE00; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d1-0-2-220 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d2-0-2-221 { padding: 16px 0 0; } .wrenchBannerIcon-d3-0-2-222 { display: flex; margin-top: 2px; } .wrenchBanner-d4-0-2-254 { color: #333E48; border: 1px solid #2DCCD3; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d5-0-2-255 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d6-0-2-256 { padding: 16px 0 0; } .wrenchBannerIcon-d7-0-2-257 { display: flex; margin-top: 2px; } .smHelp-mdsBanner-0-2-206 { } .smHelp-mdsBanner-0-2-206 span { font-size: 18px; } .smHelp-mdsBannerWrapper-0-2-207 { } .smHelp-mdsWhitelabelBannerBorder-0-2-208 { } .smHelp-mdsWhitelabelBannerBorder-0-2-208 > div > div { border-color: #1E2124; } .smHelp-mdsBannerWrapper-d0-0-2-209 { margin: 32px 0 0 0; } .smHelp-mdsBannerWrapper-d1-0-2-248 { margin: 32px 0 0 0; } .smHelp-addonClassName-0-2-350 { } .smHelp-list-0-2-351 { } .smHelp-listStyles-0-2-352 { } .smHelp-listMdMediaQuery-0-2-353 { margin-top: 24px; margin-bottom: 24px; } 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li:last-of-type { margin-bottom: 0; } .smHelp-list-d1-0-2-357 a:hover { text-decoration: underline; } .smHelp-listStyles-d2-0-2-358 { color: #1E2124; } .smHelp-listWrapper-d3-0-2-359 { } .smHelp-addonClassName-d4-0-2-382 { } .smHelp-list-d5-0-2-383 { val: stepCounter 1; text-align: unset; } .smHelp-list-d5-0-2-383 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d5-0-2-383 li { margin-bottom: 12px; } .smHelp-list-d5-0-2-383 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d5-0-2-383 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d5-0-2-383 ol, .smHelp-list-d5-0-2-383 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d5-0-2-383 li:last-of-type { margin-bottom: 0; } .smHelp-list-d5-0-2-383 a:hover { text-decoration: underline; } .smHelp-listStyles-d6-0-2-384 { color: #1E2124; } .smHelp-listWrapper-d7-0-2-385 { } .smHelp-containerClass-0-2-527 { margin: 32px 0; overflow: scroll hidden; } .smHelp-containerClass-0-2-527 table { width: 100%; box-shadow: 0 12px 24px 0 rgba(51, 62, 72, .1); border-collapse: collapse; } .smHelp-containerClass-0-2-527 td { border: 0; padding: 12px 24px; } .smHelp-containerClass-0-2-527 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-containerClass-0-2-527 tr:nth-child(odd) { background-color: #F7F7F7; } .smHelp-containerClass-0-2-527 a:hover { text-decoration: underline; } .smHelp-containerTableHeader-0-2-528 { } .smHelp-firstChildPadLeft-0-2-529 { } .smHelp-firstChildPadLeft-0-2-529 td:first-child { padding-left: 24px; }@media only screen and (min-width: 992px) { .smHelp-firstChildPadLeft-0-2-529 td:first-child { padding-left: 32px; }} .smHelp-tableFixedLayout-0-2-530 { } .smHelp-tableFixedLayout-0-2-530 table { table-layout: fixed; } .smHelp-tableFixedLayout-0-2-530 td { width: 215px; overflow-wrap: break-word; } .smHelp-tableUnfixedLayout-0-2-531 { } .smHelp-tableUnfixedLayout-0-2-531 table { table-layout: auto; } .smHelp-tableUnfixedLayout-0-2-531 td { width: auto; overflow-wrap: visible; } .smHelp-tableTypography-0-2-532 { font-size: 16px; font-weight: 400; line-height: 28px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-tableTypography-0-2-532 { font-size: 16px; font-weight: 400; line-height: 28px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-tableTypography-0-2-532 { font-size: 18px; font-weight: 400; line-height: 32px; letter-spacing: normal; }} .smHelp-containerTableHeader-d1-0-2-533 { } .smHelp-containerTableHeader-d1-0-2-533 tr:first-child { color: #1E2124; font-weight: 700; white-space: nowrap; background-color: #ADCFEB; } .smHelp-sitewideBanner-0-2-103 a { text-decoration: underline; } .smHelp-accordionContainer-0-2-307 > ul { padding: 0; }@media print { .smHelp-accordionContainer-0-2-307 [class^="wrenchListAffordance"] { display: none; } .smHelp-accordionContainer-0-2-307 [class^="wrenchPane"] { clip: inherit; width: inherit; height: inherit; margin: inherit; overflow: inherit; position: inherit; white-space: inherit; } .smHelp-accordionContainer-0-2-307 > ul > li { border: 0 !important; } .smHelp-accordionContainer-0-2-307 > ul > li:last-child { margin-bottom: 192px; }} .smHelp-accordionContainer-0-2-307 > ul > li:first-child { border-bottom: 1px solid #D1D3D4; } .smHelp-legalCenter-0-2-308 [class^="wrenchPaneBody"] p:not(:last-child) { margin-bottom: 32px; }@media print { .smHelp-whitelabel-0-2-309 > ul li { border: 0 !important; }} .smHelp-chapterNavList-0-2-115 { display: block; padding: 16px; background: transparent; } .smHelp-chapterNavListMobile-0-2-116 { padding: 0; } .smHelp-chapterNavListItem-0-2-117 { color: #73747A; padding: 8px 0 8px 12px; list-style: none; border-left: solid 2px #D1D3D4; } .smHelp-chapterNavListItem-0-2-117:hover { color: #1E2124; text-decoration: underline; border-left-color: #00BF6F; } .smHelp-chapterNavListItemActive-0-2-118 { color: #1E2124; font-weight: 450; border-left-color: #00BF6F; } .smHelp-chapterNavTitle-0-2-119 { font-weight: 500; } .smHelp-chapterNav-0-2-109 { top: 192px; width: 192px; display: none; position: fixed; transition: 0.1s all ease-in-out; }@media only screen and (min-width: 576px) { .smHelp-chapterNav-0-2-109 { top: 160px; display: block; position: fixed; }}@media only screen and (min-width: 992px) { .smHelp-chapterNav-0-2-109 { top: 120px; display: block; position: fixed; }} .smHelp-chapterNavHidden-0-2-110 { opacity: 0; visibility: hidden; } .smHelp-chapterNavMobile-0-2-205 { display: block; }@media only screen and (min-width: 576px) { .smHelp-chapterNavMobile-0-2-205 { display: none; }} .smHelp-globeClass-0-2-573 { fill: #FFFFFF; display: inline-block; font-size: 14px; vertical-align: middle; } .smHelp-languagePicker-0-2-574 { margin-top: 32px; } .smHelp-languagePicker-0-2-574 > div { color: #FFFFFF; border: none; background-color: #1E2124; } .smHelp-languagePicker-0-2-574 div > svg { fill: #FFFFFF; font-size: 14px; } .smHelp-languagePicker-0-2-574 div, .smHelp-languagePicker-0-2-574 span { font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; } .smHelp-languagePicker-0-2-574 [role=listbox] { color: #73747A; min-width: 100%; background-color: #FFFFFF; } .smHelp-languagePicker-0-2-574 [role=listbox] li>div:hover { color: #73747A; background: none; text-decoration: underline; background-color: #F7F7F7; } .smHelp-getFeedbackWidget-0-2-539 { margin-top: 24px; } .smHelp-relatedArticlesBorder-0-2-540 { width: 77px; border-top: 4px solid #1E2124; margin-top: 64px; } .smHelp-relatedArticlesHeader-0-2-541 { margin-bottom: 0; }@media only screen and (min-width: 576px) { .smHelp-relatedArticlesHeader-0-2-541 { margin-bottom: 16px; }} .smHelp-relatedArticlesCard-0-2-542 { flex-grow: 1; box-shadow: 0 6px 8px 0px rgba(51, 62, 72, .1); margin-top: 24px; min-height: 92px; } .smHelp-relatedArticlesCard-0-2-542:hover { transform: scale(1.02); box-shadow: 0 6px 8px 0px undefined; }@media only screen and (min-width: 576px) { .smHelp-relatedArticlesCard-0-2-542 { min-height: 148px; }} .smHelp-articleLink-0-2-543 { height: 100%; display: block; padding: 12px 24px; font-size: 20px; font-weight: 500; line-height: 28px; letter-spacing: normal; }@media only screen and (min-width: 576px) { .smHelp-articleLink-0-2-543 { padding: 32px 24px; }}</style> <script> window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'environment': "prod", }); window.dataLayer.push({"OnetrustActiveGroups":",C0001,"}); </script> <script> function OptanonWrapper() { } </script> </head> <body class="mds-locale--en-US"> <div id="root"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d0-0-2-15 smHelp-pageClass-0-2-1"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d1-0-2-16 "><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d2-0-2-35 smHelp-headerContainer-0-2-19 "><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d5-0-2-40"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d11-0-2-41 smHelp-addFlex-0-2-36 smHelp-addFlex-d0-0-2-37"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d0-0-2-45 smHelp-addFlex-0-2-42 smHelp-addFlex-d0-0-2-43"><a class="smHelp-loginButton-0-2-26 smHelp-linkButton-0-2-46 smHelp-linkButton-d0-0-2-47" rel="" href="https://www.surveymonkey.com/login/?ep=https%3A%2F%2Fhelp.surveymonkey.com%2Fen%2Fsurveymonkey%2Fpolicy%2Fhipaa%2F">Log in</a></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d6-0-2-49 smHelp-addFlex-0-2-42 smHelp-addFlex-d1-0-2-48"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d3-0-2-50 smHelp-logo-0-2-27"><a href="/en/"><svg class="" fill="white" height="22" viewBox="0 0 16 12" width="22"><path clip-rule="evenodd" d="m14.1108 6.84798c-.1523.00065-.3041.02097-.452.0605-.5627-2.37971-2.3658-4.18664-4.61244-4.62226-.10027-.01952-.19132-.03387-.2936-.04778-.05989-.75084.26721-1.476696.85231-1.891269l-.12875-.347171s-1.57726.527174-1.76005 1.97895c-.07862-.39506-.8142-.88923-1.17839-.982949l-.18109.314169c.32622.21199.54662.57041.60032.97626-2.24616.43605-4.04868 2.24279-4.61125 4.62205-.79263-.212-1.622181.14769-2.056506.89169-.434326.744-.3751263 1.70393.146759 2.37973.521886.6757 1.388347.9144 2.147987.5917.16127.4329.36721.8449.61396 1.2284l1.56824-1.1372-.01334-.0187c-.437-.6617-.68428-1.44656-.71132-2.25768-.09727-.86991.1632-1.74217.71323-2.38846.45367-.43458 1.06002-.63667 1.66266-.55415.60264.08253 1.14257.44159 1.48053.98458h.20796c.33795-.54299.87788-.90205 1.48052-.98458.60266-.08252 1.20896.11957 1.66266.55415.55.64629.8105 1.51855.7132 2.38846-.0269.81108-.2741 1.59588-.711 2.25768l-.0133.0187 1.5682 1.1372c.2468-.3835.4527-.7955.614-1.2284.7073.2986 1.5122.1124 2.0428-.4727.5306-.58505.6837-1.45513.3885-2.20828-.2952-.75316-.9812-1.2428-1.7411-1.24275zm-12.25306 2.63155c-.30793 0-.55756-.2685-.55756-.5997 0-.33121.24963-.59971.55756-.59971.11139.0005.22014.03658.31244.10365.00467.31492.02452.62936.05947.94207-.10222.09874-.23472.15343-.37211.15358zm12.28966 0c-.1373-.00024-.2697-.05496-.3719-.15369.0349-.31271.0548-.62715.0594-.94207.1708-.12497.3919-.13791.5743-.0336s.2961.3087.2953.5309c.0001.15891-.0587.3113-.1633.42355-.1045.11225-.2463.17515-.3941.1748z" fill="white" fill-rule="evenodd"></path></svg></a><div class="wrenchBox-0-2-53 wrenchBox-d0-0-2-54 wrenchSpacing-0-2-51 wrenchSpacing-d0-0-2-52"><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d0-0-2-58" tabindex="-1"><span class="smHelp-menuTrigger-0-2-28 wrenchBox-0-2-53 wrenchBox-d1-0-2-62 wrenchSpacing-0-2-51 wrenchSpacing-d1-0-2-61" aria-haspopup="menu" tabindex="0">SurveyMonkey<span class="wrenchBox-0-2-53 wrenchBox-d2-0-2-64 wrenchSpacing-0-2-51 wrenchSpacing-d2-0-2-63"><svg class="wrenchIcons-0-2-65 wrenchIcons-d0-0-2-66" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Open" role="img"><g><path d="M13.254 4c.19.001.38.088.526.26.267.316.29.81.073 1.158l-.073.1L8.53 11.74l-.084.086a.66.66 0 0 1-.901-.007l-.076-.08L2.22 5.523l-.073-.1a1.024 1.024 0 0 1 0-1.058l.073-.1.084-.085a.674.674 0 0 1 .446-.175V4h10.504z"></path></g></svg></span></span><div class="wrenchMenu-0-2-56 wrenchMenu-d1-0-2-59"></div></span></div></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d12-0-2-84 smHelp-addFlex-0-2-42 smHelp-addFlex-d2-0-2-83"><div class="smHelp-searchInput-0-2-32 smHelp-searchInputMedia-0-2-33"><div><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d3-0-2-85" tabindex="-1"><div class="wrenchInputGroup-0-2-88 wrenchInputGroup-d0-0-2-89" aria-haspopup="menu" tabindex="0"><div class="wrenchInputGroupAddon-0-2-90 wrenchInputGroupAddon-d0-0-2-91"><div class="wrenchBox-0-2-53 wrenchBox-d3-0-2-93 wrenchSpacing-0-2-51 wrenchSpacing-d3-0-2-92"><svg class="wrenchIcons-0-2-65 wrenchIcons-d1-0-2-94" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Search" role="img"><g><path d="M6.5 0C10.09 0 13 2.912 13 6.503a6.477 6.477 0 0 1-1.404 4.037l4.183 4.18a.75.75 0 0 1-1.06 1.061l-4.183-4.18A6.502 6.502 0 0 1 0 6.503 6.502 6.502 0 0 1 6.5 0zm0 1.5c-2.761 0-5 2.24-5 5.003a5.001 5.001 0 1 0 10 0 5.001 5.001 0 0 0-5-5.002z"></path></g></svg></div></div><input class="wrenchInput-0-2-95 wrenchInput-d0-0-2-96" id="HelpCenter__SearchInput" type="text" placeholder="Search" autoComplete="off" value=""/></div><div class="wrenchMenu-0-2-56 wrenchMenu-d4-0-2-86"></div></span></div></div></div></div></div></div><div class="smHelp-articleWrapper-0-2-7"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d17-0-2-105"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d23-0-2-106 smHelp-addFlex-0-2-36 smHelp-addFlex-d1-0-2-104"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d18-0-2-108 smHelp-addFlex-0-2-42 smHelp-addFlex-d3-0-2-107"><div class="smHelp-chapterNav-0-2-109"><div class="wrenchBox-0-2-53 wrenchBox-d4-0-2-112 wrenchSpacing-0-2-51 wrenchSpacing-d4-0-2-111"><div class="wrenchTypography-0-2-113 wrenchTypography-d0-0-2-114">In this article</div></div><ul class="smHelp-chapterNavList-0-2-115"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#features">HIPAA Features</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#enable">Enabling HIPAA Features</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#downgrades">Downgrades</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#security-tips">HIPAA Security Tips</a></li></ul></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d24-0-2-121 smHelp-addFlex-0-2-42 smHelp-addFlex-d4-0-2-120"><div class="smHelp-mainArticleContainer-0-2-8"><div class="smHelp-articleBreadcrumb-0-2-6"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d4-0-2-127 smHelp-breadcrumbs-0-2-122"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d5-0-2-128 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d5-0-2-130 wrenchSpacing-0-2-51 wrenchSpacing-d5-0-2-129"><svg class="wrenchIcons-0-2-65 wrenchIcons-d2-0-2-131" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d0-0-2-136 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d0-0-2-134" href="/en/" target="_self">Help</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d6-0-2-138 wrenchSpacing-0-2-51 wrenchSpacing-d6-0-2-137"><svg class="wrenchIcons-0-2-65 wrenchIcons-d3-0-2-139" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d6-0-2-140 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d7-0-2-142 wrenchSpacing-0-2-51 wrenchSpacing-d7-0-2-141"><svg class="wrenchIcons-0-2-65 wrenchIcons-d4-0-2-143" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d3-0-2-145 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d1-0-2-144" href="/en/surveymonkey/policy/" target="_self">Privacy & Legal</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d8-0-2-147 wrenchSpacing-0-2-51 wrenchSpacing-d8-0-2-146"><svg class="wrenchIcons-0-2-65 wrenchIcons-d5-0-2-148" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d7-0-2-149 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d9-0-2-151 wrenchSpacing-0-2-51 wrenchSpacing-d9-0-2-150"><svg class="wrenchIcons-0-2-65 wrenchIcons-d6-0-2-152" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d6-0-2-154 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d2-0-2-153" href="/en/surveymonkey/policy/" target="_self">Policy & Legal</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d10-0-2-156 wrenchSpacing-0-2-51 wrenchSpacing-d10-0-2-155"><svg class="wrenchIcons-0-2-65 wrenchIcons-d7-0-2-157" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d8-0-2-158 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d11-0-2-160 wrenchSpacing-0-2-51 wrenchSpacing-d11-0-2-159"><svg class="wrenchIcons-0-2-65 wrenchIcons-d8-0-2-161" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d9-0-2-163 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d3-0-2-162" href="/en/surveymonkey/teams/" target="_self">Teams & Enterprise</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d12-0-2-165 wrenchSpacing-0-2-51 wrenchSpacing-d12-0-2-164"><svg class="wrenchIcons-0-2-65 wrenchIcons-d9-0-2-166" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d9-0-2-167 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d13-0-2-169 wrenchSpacing-0-2-51 wrenchSpacing-d13-0-2-168"><svg class="wrenchIcons-0-2-65 wrenchIcons-d10-0-2-170" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d12-0-2-172 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d4-0-2-171" href="/en/surveymonkey/teams/" target="_self">Enterprise Features</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d14-0-2-174 wrenchSpacing-0-2-51 wrenchSpacing-d14-0-2-173"><svg class="wrenchIcons-0-2-65 wrenchIcons-d11-0-2-175" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><p class="smHelp-background-0-2-176 smHelp-background-d0-0-2-179 smHelp-dropCap-0-2-177 smHelp-dropCap-d3-0-2-180 smHelp-paragraph-0-2-178 smHelp-paragraph-d4-0-2-181 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d0-0-2-183 smHelp-lastLinkText-0-2-123">HIPAA Compliance and SurveyMonkey</p></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d29-0-2-190" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d35-0-2-191 smHelp-addFlex-0-2-36 smHelp-addFlex-d2-0-2-189"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d30-0-2-193 smHelp-addFlex-0-2-42 smHelp-addFlex-d5-0-2-192"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-184 smHelp-heading-d0-0-2-187 smHelp-headingWithLink-0-2-186 smHelp-headingSize-0-2-185 smHelp-headingSize-d1-0-2-188 smHelp-articleHeading-0-2-3" id=""><h5><div class="wrenchBox-0-2-53 wrenchBox-d15-0-2-195 wrenchSpacing-0-2-51 wrenchSpacing-d15-0-2-194"><div class="wrenchBox-0-2-53 wrenchBox-d16-0-2-197 wrenchSpacing-0-2-51 wrenchSpacing-d16-0-2-196"><svg class="" height="16" viewBox="0 0 22 22" width="16"><rect fill="#00BF6F" height="22" rx="4" width="22"></rect><path clip-rule="evenodd" d="m17.2153 10.3974c-.1495 0-.2974.0247-.4469.0495-.57-2.23193-2.3797-3.91724-4.6363-4.31471-.0984-.0247-.1985-.0247-.2973-.04941.0247-.5453.0494-1.19071.8673-1.76071l-.1495-.32207s-1.5865.49588-1.7607 1.85912c-.0737-.37106-.81796-.84265-1.19072-.91806l-.17424.29736c.32206.19852.54529.5453.59476.91806-2.28135.39747-4.09147 2.08277-4.66105 4.31462-1.01647-.2479-2.05807.3711-2.30601 1.388-.24794 1.0164.37106 2.0581 1.38795 2.306.39747.0984.79324.0737 1.166-.0737.17424.3975.37105.7932.61899 1.14l1.58647-1.0659-.0247-.0247c-.44689-.619-.69483-1.3632-.71954-2.1071-.04942-.8673.17424-1.736.71954-2.23183 1.14001-.96748 2.37975-.52059 3.17295.39743h.1985c.7685-.94273 2.0087-1.3632 3.173-.39743.5452.49583.7685 1.36323.7195 2.23183-.0247.7686-.2727 1.4881-.7195 2.1071l-.0248.0247 1.5865 1.0659c.248-.3463.4469-.7438.619-1.14.9675.371 2.0828-.0984 2.4555-1.0659.3728-.9675-.0984-2.0828-1.0658-2.4555-.2233-.1231-.4712-.1743-.6949-.1743l.0052.0017zm-12.34925 2.4803c-.29736-.0247-.5453-.2727-.52059-.5947.02471-.2974.24794-.5206.52059-.5453.12311 0 .22323.0247.32206.0984 0 .2973.02471.5947.04942.8933-.09841.0984-.22323.1496-.37106.1496v-.0017zm12.37395 0c-.1495 0-.2726-.0494-.371-.1496.0247-.2973.0494-.5947.0494-.8933.2479-.1742.5947-.0984.7685.1495.0737.0984.0984.1986.0984.3221.0247.3221-.2479.57-.5453.57z" fill="#FFFFFF" fill-rule="evenodd"></path></svg></div>SurveyMonkey</div></h5></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d41-0-2-201" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d47-0-2-202 smHelp-addFlex-0-2-36 smHelp-addFlex-d3-0-2-200"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d36-0-2-204 smHelp-addFlex-0-2-42 smHelp-addFlex-d6-0-2-203"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-184 smHelp-heading-d2-0-2-198 smHelp-headingWithLink-0-2-186 smHelp-headingSize-0-2-185 smHelp-headingSize-d3-0-2-199 smHelp-articleTitle-0-2-4" id=""><h1>HIPAA Compliance and SurveyMonkey</h1></div></div></div></div><div class="smHelp-chapterNavMobile-0-2-205"><ul class="smHelp-chapterNavListMobile-0-2-116"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#features">HIPAA Features</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#enable">Enabling HIPAA Features</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#downgrades">Downgrades</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#security-tips">HIPAA Security Tips</a></li></ul></div><div data-swiftype-index="true" data-swiftype-name="body" data-swiftype-type="text"><div class="smHelp-mdsBannerWrapper-0-2-207 smHelp-mdsBannerWrapper-d0-0-2-209"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d53-0-2-211"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d59-0-2-212 smHelp-addFlex-0-2-36 smHelp-addFlex-d4-0-2-210"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d42-0-2-214 smHelp-addFlex-0-2-42 smHelp-addFlex-d7-0-2-213"><div class="smHelp-mdsBanner-0-2-206 "><div class="wrenchSlide-0-2-223 smHelp-wrenchSlide-d0-0-2-233"><div class="wrenchBanner-0-2-215 wrenchBanner-d0-0-2-219" role="status" tabindex="0" aria-describedby="banner85743"><div class="wrenchBannerIcon-0-2-218 wrenchBannerIcon-d3-0-2-222"><svg class="wrenchIcons-0-2-65 wrenchIcons-d12-0-2-243" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="upgrade icon." role="img"><g><path d="M8.002 0a4.01 4.01 0 0 1 3.993 3.811l.005.2v1.997l1.951.004c.541 0 .986.41 1.043.936l.006.114v7.887c0 .542-.41.988-.936 1.045L13.95 16H2.05a1.05 1.05 0 0 1-1.044-.936L1 14.949V7.046c0-.542.41-.988.936-1.045l.114-.006L4 5.997V3.993A3.993 3.993 0 0 1 7.792.005L8.002 0zM2.5 7.496V14.5h11V7.511l-11-.015zM8 8.984a.75.75 0 0 1 .743.649l.007.102v2.503a.75.75 0 0 1-1.493.102l-.007-.102V9.735a.75.75 0 0 1 .75-.75zm0-7.483A2.494 2.494 0 0 0 5.505 3.83l-.005.163V6l5 .007V4.011a2.51 2.51 0 0 0-2.336-2.504L8 1.5z"></path></g></svg></div><div class="wrenchBannerBody-0-2-216 wrenchBannerBody-d1-0-2-220" id="banner85743"><p class="smHelp-background-0-2-176 smHelp-background-d5-0-2-244 smHelp-dropCap-0-2-177 smHelp-dropCap-d8-0-2-245 smHelp-paragraph-0-2-178 smHelp-paragraph-d9-0-2-246 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d3-0-2-247 "><strong>ENTERPRISE</strong> <strong>ADD-ON:</strong> HIPAA compliant accounts are only available to customers on Enterprise. If you're interested, <a href="https://www.surveymonkey.com/mp/contact-sales/?ut_source=help_center">contact sales</a>. If you already have an Enterprise account, contact your Customer Success Manager (CSM).</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-207 smHelp-mdsBannerWrapper-d1-0-2-248"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d65-0-2-250"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d71-0-2-251 smHelp-addFlex-0-2-36 smHelp-addFlex-d5-0-2-249"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d48-0-2-253 smHelp-addFlex-0-2-42 smHelp-addFlex-d8-0-2-252"><div class="smHelp-mdsBanner-0-2-206 "><div class="wrenchSlide-0-2-223 smHelp-wrenchSlide-d10-0-2-258"><div class="wrenchBanner-0-2-215 wrenchBanner-d4-0-2-254" role="status" tabindex="0" aria-describedby="banner85744"><div class="wrenchBannerIcon-0-2-218 wrenchBannerIcon-d7-0-2-257"><svg class="wrenchIcons-0-2-65 wrenchIcons-d13-0-2-268" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-216 wrenchBannerBody-d5-0-2-255" id="banner85744"><p class="smHelp-background-0-2-176 smHelp-background-d10-0-2-269 smHelp-dropCap-0-2-177 smHelp-dropCap-d13-0-2-270 smHelp-paragraph-0-2-178 smHelp-paragraph-d14-0-2-271 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d6-0-2-272 "> <strong>Does HIPAA apply to me?</strong> If you are a “covered entity” (as defined by HIPAA) and are using SurveyMonkey to collect or store protected health information (generally any information about the health status, provision of health care, or payment for health care that can be linked to a specific individual, such as an individual’s name and/or contact details combined with information about health care that the individual received), then HIPAA likely applies to your use of SurveyMonkey. If you don’t need HIPAA but do need a higher level of security when using SurveyMonkey to collect or store information, check out the <a href="/surveymonkey/policy/sda/">Enhanced Sensitive Data Protection feature</a>.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d77-0-2-278"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d83-0-2-279 smHelp-addFlex-0-2-36 smHelp-addFlex-d6-0-2-277"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d54-0-2-281 smHelp-addFlex-0-2-42 smHelp-addFlex-d9-0-2-280"><p class="smHelp-background-0-2-176 smHelp-background-d15-0-2-273 smHelp-dropCap-0-2-177 smHelp-dropCap-d18-0-2-274 smHelp-paragraph-0-2-178 smHelp-paragraph-d19-0-2-275 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d9-0-2-276 ">The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d89-0-2-287"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d95-0-2-288 smHelp-addFlex-0-2-36 smHelp-addFlex-d7-0-2-286"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d60-0-2-290 smHelp-addFlex-0-2-42 smHelp-addFlex-d10-0-2-289"><p class="smHelp-background-0-2-176 smHelp-background-d20-0-2-282 smHelp-dropCap-0-2-177 smHelp-dropCap-d23-0-2-283 smHelp-paragraph-0-2-178 smHelp-paragraph-d24-0-2-284 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d12-0-2-285 ">For SurveyMonkey, being "HIPAA-compliant" means that we offer a service that enables covered entities to collect and manage PHI through surveys in a manner compliant with HIPAA. As part of offering this service, SurveyMonkey ensures that it operates in a way that is consistent and compatible with those laws and SurveyMonkey's role as a business associate to a covered entity user.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d101-0-2-296"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d107-0-2-297 smHelp-addFlex-0-2-36 smHelp-addFlex-d8-0-2-295"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d66-0-2-299 smHelp-addFlex-0-2-42 smHelp-addFlex-d11-0-2-298"><p class="smHelp-background-0-2-176 smHelp-background-d25-0-2-291 smHelp-dropCap-0-2-177 smHelp-dropCap-d28-0-2-292 smHelp-paragraph-0-2-178 smHelp-paragraph-d29-0-2-293 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d15-0-2-294 ">In accordance with our <a rel="noopener" target="_new" href="/mp/surveymonkey/policy/terms-of-use?ut_source=help&ut_source2=policy%2Fhipaa&ut_source3=inline">Terms of Use</a>, SurveyMonkey only permits PHI to be collected by regulated entities if it is done through a “HIPAA-enabled account” with a business associate agreement (BAA) in place. However, SurveyMonkey does not require you to have a BAA if you are not regulated by HIPAA with respect to the PHI you collect in your surveys.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d113-0-2-303" id="features"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d119-0-2-304 smHelp-addFlex-0-2-36 smHelp-addFlex-d9-0-2-302"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d72-0-2-306 smHelp-addFlex-0-2-42 smHelp-addFlex-d12-0-2-305"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-184 smHelp-heading-d6-0-2-300 smHelp-headingWithLink-0-2-186 smHelp-headingSize-0-2-185 smHelp-headingSize-d7-0-2-301 " id="features"><h2>HIPAA Features</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d125-0-2-311"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d131-0-2-312 smHelp-addFlex-0-2-36 smHelp-addFlex-d10-0-2-310"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d78-0-2-314 smHelp-addFlex-0-2-42 smHelp-addFlex-d13-0-2-313"><button data-testid="Expand | Collapse" class="wrenchButton-0-2-315 wrenchButton-d0-0-2-318 wrenchButton--text wrenchButton--secondary" type="button">Expand | Collapse</button><div class="smHelp-accordionContainer-0-2-307 "><ul class="wrenchList-0-2-321 wrenchList-d0-0-2-322"><li class="wrenchListRow-0-2-323"><div class="wrenchListItem-0-2-324 wrenchListItem-d0-0-2-330" id="" aria-controls="wrench-accPane-85746-0" role="button" tabindex="0"><span class="wrenchListLabel-0-2-328 wrenchListLabel-d4-0-2-334"><div class="wrenchBox-0-2-53 wrenchBox-d17-0-2-337 wrenchSpacing-0-2-51 wrenchSpacing-d17-0-2-336"><div class="wrenchBox-0-2-53 wrenchBox-d18-0-2-339 wrenchSpacing-0-2-51 wrenchSpacing-d18-0-2-338"><strong class="wrenchTypography-0-2-113 wrenchTypography-d1-0-2-340">HIPAA Security Measures that SurveyMonkey Employs</strong></div></div></span><span class="wrenchListAffordance-0-2-327 wrenchListAffordance-d3-0-2-333"><svg class="wrenchIcons-0-2-65 wrenchIcons-d14-0-2-341" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-342 wrenchPane-d0-0-2-344" role="region" id="wrench-accPane-85746-0" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-343 wrenchPaneBody-d1-0-2-345"><p class="smHelp-background-0-2-176 smHelp-background-d30-0-2-346 smHelp-dropCap-0-2-177 smHelp-dropCap-d33-0-2-347 smHelp-paragraph-0-2-178 smHelp-paragraph-d34-0-2-348 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d18-0-2-349 ">As required by HIPAA, we implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic PHI that we receive, maintain, and transmit on behalf of covered entities with respect to their HIPAA-enabled accounts. These safeguards include measures required by the Security Rule, such as:</p><div class="smHelp-listStyles-0-2-352 smHelp-listStyles-d2-0-2-358 smHelp-listWrapper-0-2-355 smHelp-listWrapper-d3-0-2-359 smHelp-list-0-2-351 smHelp-list-d1-0-2-357 smHelp-listMdMediaQuery-0-2-353 smHelp-listTypography-0-2-354 smHelp-addonClassName-0-2-350 smHelp-addonClassName-d0-0-2-356"><ul><li>Regular risk assessments of systems to ensure that safeguards remain relevant and effective</li><li>Assigned security team which is responsible for maintaining compliance with HIPAA’s security requirements</li><li>Screening, authorization, and training of SurveyMonkey staff who come into contact with customer PHI</li><li>Data backup plans</li><li>Disaster recovery plans</li><li>Systems regularly monitored, updated, and patched</li><li>Incident response plan that includes reporting of security incidents to affected covered entities</li><li>All communications with SurveyMonkey servers encrypted with SSL</li></ul></div><p class="smHelp-background-0-2-176 smHelp-background-d35-0-2-360 smHelp-dropCap-0-2-177 smHelp-dropCap-d38-0-2-361 smHelp-paragraph-0-2-178 smHelp-paragraph-d39-0-2-362 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d21-0-2-363 ">For more information, see our <a href="https://www.surveymonkey.com/mp/legal/privacy/#security">Security Statement</a>.</p></div></div></li><li class="wrenchListRow-0-2-323"><div class="wrenchListItem-0-2-324 wrenchListItem-d6-0-2-364" id="" aria-controls="wrench-accPane-85746-1" role="button" tabindex="0"><span class="wrenchListLabel-0-2-328 wrenchListLabel-d10-0-2-368"><div class="wrenchBox-0-2-53 wrenchBox-d19-0-2-371 wrenchSpacing-0-2-51 wrenchSpacing-d19-0-2-370"><div class="wrenchBox-0-2-53 wrenchBox-d20-0-2-373 wrenchSpacing-0-2-51 wrenchSpacing-d20-0-2-372"><strong class="wrenchTypography-0-2-113 wrenchTypography-d2-0-2-374">Feature List</strong></div></div></span><span class="wrenchListAffordance-0-2-327 wrenchListAffordance-d9-0-2-367"><svg class="wrenchIcons-0-2-65 wrenchIcons-d15-0-2-375" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-342 wrenchPane-d2-0-2-376" role="region" id="wrench-accPane-85746-1" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-343 wrenchPaneBody-d3-0-2-377"><p class="smHelp-background-0-2-176 smHelp-background-d40-0-2-378 smHelp-dropCap-0-2-177 smHelp-dropCap-d43-0-2-379 smHelp-paragraph-0-2-178 smHelp-paragraph-d44-0-2-380 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d24-0-2-381 ">When you enable HIPAA-compliant features, the following features required by HIPAA are activated on your account. These features help covered entities to comply with their own HIPAA obligations:</p><div class="smHelp-listStyles-0-2-352 smHelp-listStyles-d6-0-2-384 smHelp-listWrapper-0-2-355 smHelp-listWrapper-d7-0-2-385 smHelp-list-0-2-351 smHelp-list-d5-0-2-383 smHelp-listMdMediaQuery-0-2-353 smHelp-listTypography-0-2-354 smHelp-addonClassName-0-2-350 smHelp-addonClassName-d4-0-2-382"><ul><li><strong>Security reminders</strong>: We remind users of their HIPAA obligations with in-product messages that appear whenever they perform certain sensitive operations on PHI (such as exporting survey data that could potentially be shared with third parties).</li><li><strong>Automatic logoff</strong>: We timeout user sessions after 30 minutes of inactivity.</li><li><strong>Logging</strong>: We log account access activity and a variety of events relating to HIPAA-enabled accounts by timestamp, identity (IP Address and/or account username), and event type. While there isn't a way to access these logs within your account—you can <a href="/en/contact/">contact us</a> to request logs.</li></ul></div></div></div></li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d137-0-2-389" id="enable"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d143-0-2-390 smHelp-addFlex-0-2-36 smHelp-addFlex-d11-0-2-388"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d84-0-2-392 smHelp-addFlex-0-2-42 smHelp-addFlex-d14-0-2-391"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-184 smHelp-heading-d10-0-2-386 smHelp-headingWithLink-0-2-186 smHelp-headingSize-0-2-185 smHelp-headingSize-d11-0-2-387 " id="enable"><h2>Enabling HIPAA Features</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d149-0-2-398"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d155-0-2-399 smHelp-addFlex-0-2-36 smHelp-addFlex-d12-0-2-397"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d90-0-2-401 smHelp-addFlex-0-2-42 smHelp-addFlex-d15-0-2-400"><p class="smHelp-background-0-2-176 smHelp-background-d45-0-2-393 smHelp-dropCap-0-2-177 smHelp-dropCap-d48-0-2-394 smHelp-paragraph-0-2-178 smHelp-paragraph-d49-0-2-395 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d27-0-2-396 ">SurveyMonkey offers a standard form BAA which meets the requirements of HIPAA. If you're interested in enabling HIPAA features on your account, please <a rel="noopener" href="/en/contact/" target="_self">contact us</a>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d161-0-2-407"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d167-0-2-408 smHelp-addFlex-0-2-36 smHelp-addFlex-d13-0-2-406"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d96-0-2-410 smHelp-addFlex-0-2-42 smHelp-addFlex-d16-0-2-409"><p class="smHelp-background-0-2-176 smHelp-background-d50-0-2-402 smHelp-dropCap-0-2-177 smHelp-dropCap-d53-0-2-403 smHelp-paragraph-0-2-178 smHelp-paragraph-d54-0-2-404 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d30-0-2-405 ">If you've already entered into a BAA with us, you can <a rel="noopener" href="/en/contact/" target="_self">contact us</a> to receive a copy of your BAA.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d173-0-2-416"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d179-0-2-417 smHelp-addFlex-0-2-36 smHelp-addFlex-d14-0-2-415"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d102-0-2-419 smHelp-addFlex-0-2-42 smHelp-addFlex-d17-0-2-418"><p class="smHelp-background-0-2-176 smHelp-background-d55-0-2-411 smHelp-dropCap-0-2-177 smHelp-dropCap-d58-0-2-412 smHelp-paragraph-0-2-178 smHelp-paragraph-d59-0-2-413 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d33-0-2-414 ">Once an account is HIPAA-enabled, it cannot be reverted to a non-HIPAA account. If the BAA is terminated, your account will also be closed. See the Downgrades section below for more information.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d185-0-2-423" id="downgrades"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d191-0-2-424 smHelp-addFlex-0-2-36 smHelp-addFlex-d15-0-2-422"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d108-0-2-426 smHelp-addFlex-0-2-42 smHelp-addFlex-d18-0-2-425"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-184 smHelp-heading-d14-0-2-420 smHelp-headingWithLink-0-2-186 smHelp-headingSize-0-2-185 smHelp-headingSize-d15-0-2-421 " id="downgrades"><h2>Downgrades</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d197-0-2-432"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d203-0-2-433 smHelp-addFlex-0-2-36 smHelp-addFlex-d16-0-2-431"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d114-0-2-435 smHelp-addFlex-0-2-42 smHelp-addFlex-d19-0-2-434"><p class="smHelp-background-0-2-176 smHelp-background-d60-0-2-427 smHelp-dropCap-0-2-177 smHelp-dropCap-d63-0-2-428 smHelp-paragraph-0-2-178 smHelp-paragraph-d64-0-2-429 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d36-0-2-430 ">Review the common questions below to understand how <a rel="noopener" href="/en/surveymonkey/billing/downgrading/" target="_self">downgrades</a> work for HIPAA-enabled accounts.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d209-0-2-437"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d215-0-2-438 smHelp-addFlex-0-2-36 smHelp-addFlex-d17-0-2-436"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d120-0-2-440 smHelp-addFlex-0-2-42 smHelp-addFlex-d20-0-2-439"><button data-testid="Expand | Collapse" class="wrenchButton-0-2-315 wrenchButton-d3-0-2-441 wrenchButton--text wrenchButton--secondary" type="button">Expand | Collapse</button><div class="smHelp-accordionContainer-0-2-307 "><ul class="wrenchList-0-2-321 wrenchList-d1-0-2-444"><li class="wrenchListRow-0-2-323"><div class="wrenchListItem-0-2-324 wrenchListItem-d12-0-2-445" id="" aria-controls="wrench-accPane-85748-0" role="button" tabindex="0"><span class="wrenchListLabel-0-2-328 wrenchListLabel-d16-0-2-449"><div class="wrenchBox-0-2-53 wrenchBox-d21-0-2-452 wrenchSpacing-0-2-51 wrenchSpacing-d21-0-2-451"><div class="wrenchBox-0-2-53 wrenchBox-d22-0-2-454 wrenchSpacing-0-2-51 wrenchSpacing-d22-0-2-453"><strong class="wrenchTypography-0-2-113 wrenchTypography-d3-0-2-455">Can I downgrade my HIPAA-enabled account or team to a lower plan type?</strong></div></div></span><span class="wrenchListAffordance-0-2-327 wrenchListAffordance-d15-0-2-448"><svg class="wrenchIcons-0-2-65 wrenchIcons-d16-0-2-456" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-342 wrenchPane-d4-0-2-457" role="region" id="wrench-accPane-85748-0" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-343 wrenchPaneBody-d5-0-2-458"><p class="smHelp-background-0-2-176 smHelp-background-d65-0-2-459 smHelp-dropCap-0-2-177 smHelp-dropCap-d68-0-2-460 smHelp-paragraph-0-2-178 smHelp-paragraph-d69-0-2-461 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d39-0-2-462 ">No. Once you enable HIPAA-compliant features on your account or Enterprise team, it cannot be reverted back to a regular, non-HIPAA-enabled account.</p><p class="smHelp-background-0-2-176 smHelp-background-d70-0-2-463 smHelp-dropCap-0-2-177 smHelp-dropCap-d73-0-2-464 smHelp-paragraph-0-2-178 smHelp-paragraph-d74-0-2-465 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d42-0-2-466 ">If you want to remove HIPAA-compliant features from your account, or if you want a lower plan, you must open a new account. Note that you can <a href="/en/surveymonkey/manage/transferring-surveys/">transfer surveys</a> from your HIPAA-enabled account to a regular account, but you must be very careful not to transfer any surveys that contain PHI (we do not permit users to store PHI in regular accounts, and regular accounts are not covered by a BAA).</p></div></div></li><li class="wrenchListRow-0-2-323"><div class="wrenchListItem-0-2-324 wrenchListItem-d18-0-2-467" id="" aria-controls="wrench-accPane-85748-1" role="button" tabindex="0"><span class="wrenchListLabel-0-2-328 wrenchListLabel-d22-0-2-471"><div class="wrenchBox-0-2-53 wrenchBox-d23-0-2-474 wrenchSpacing-0-2-51 wrenchSpacing-d23-0-2-473"><div class="wrenchBox-0-2-53 wrenchBox-d24-0-2-476 wrenchSpacing-0-2-51 wrenchSpacing-d24-0-2-475"><strong class="wrenchTypography-0-2-113 wrenchTypography-d4-0-2-477">What happens if I don't renew my HIPAA-enabled account or team?</strong></div></div></span><span class="wrenchListAffordance-0-2-327 wrenchListAffordance-d21-0-2-470"><svg class="wrenchIcons-0-2-65 wrenchIcons-d17-0-2-478" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-342 wrenchPane-d6-0-2-479" role="region" id="wrench-accPane-85748-1" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-343 wrenchPaneBody-d7-0-2-480"><p class="smHelp-background-0-2-176 smHelp-background-d75-0-2-481 smHelp-dropCap-0-2-177 smHelp-dropCap-d78-0-2-482 smHelp-paragraph-0-2-178 smHelp-paragraph-d79-0-2-483 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d45-0-2-484 ">If you decide you no longer need to use SurveyMonkey and don't renew your HIPAA-enabled account, your account will be placed into a suspended state. While suspended, SurveyMonkey will preserve all data contained within the account and continue to treat it in accordance with the BAA. However, you will not be able to access your survey data or account directly (except for limited billing and account administration functions).</p><p class="smHelp-background-0-2-176 smHelp-background-d80-0-2-485 smHelp-dropCap-0-2-177 smHelp-dropCap-d83-0-2-486 smHelp-paragraph-0-2-178 smHelp-paragraph-d84-0-2-487 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d48-0-2-488 ">SurveyMonkey will retain a suspended account for a period of time in order to provide you with an opportunity to unsuspend your account by renewing it. If your account is suspended and you need access to your data or want to close your account, please <a href="/en/contact/">contact us</a>. At the end of the suspension period, SurveyMonkey will close your account and delete all data in it.</p></div></div></li><li class="wrenchListRow-0-2-323"><div class="wrenchListItem-0-2-324 wrenchListItem-d24-0-2-489" id="" aria-controls="wrench-accPane-85748-2" role="button" tabindex="0"><span class="wrenchListLabel-0-2-328 wrenchListLabel-d28-0-2-493"><div class="wrenchBox-0-2-53 wrenchBox-d25-0-2-496 wrenchSpacing-0-2-51 wrenchSpacing-d25-0-2-495"><div class="wrenchBox-0-2-53 wrenchBox-d26-0-2-498 wrenchSpacing-0-2-51 wrenchSpacing-d26-0-2-497"><strong class="wrenchTypography-0-2-113 wrenchTypography-d5-0-2-499">What happens if I close my HIPAA-enabled account or terminate my BAA?</strong></div></div></span><span class="wrenchListAffordance-0-2-327 wrenchListAffordance-d27-0-2-492"><svg class="wrenchIcons-0-2-65 wrenchIcons-d18-0-2-500" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-342 wrenchPane-d8-0-2-501" role="region" id="wrench-accPane-85748-2" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-343 wrenchPaneBody-d9-0-2-502"><p class="smHelp-background-0-2-176 smHelp-background-d85-0-2-503 smHelp-dropCap-0-2-177 smHelp-dropCap-d88-0-2-504 smHelp-paragraph-0-2-178 smHelp-paragraph-d89-0-2-505 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d51-0-2-506 ">If you close your HIPAA-enabled account or team, the BAA will terminate.</p><p class="smHelp-background-0-2-176 smHelp-background-d90-0-2-507 smHelp-dropCap-0-2-177 smHelp-dropCap-d93-0-2-508 smHelp-paragraph-0-2-178 smHelp-paragraph-d94-0-2-509 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d54-0-2-510 ">If you terminate the BAA, then, subject to the terms of the BAA, your HIPAA-enabled account or team will be closed. Surveymonkey always provides you with an opportunity to save a copy of your survey data before your account gets closed.</p></div></div></li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d221-0-2-514" id="security-tips"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d227-0-2-515 smHelp-addFlex-0-2-36 smHelp-addFlex-d18-0-2-513"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d126-0-2-517 smHelp-addFlex-0-2-42 smHelp-addFlex-d21-0-2-516"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-184 smHelp-heading-d18-0-2-511 smHelp-headingWithLink-0-2-186 smHelp-headingSize-0-2-185 smHelp-headingSize-d19-0-2-512 " id="security-tips"><h2>HIPAA Security Tips</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d233-0-2-523"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d239-0-2-524 smHelp-addFlex-0-2-36 smHelp-addFlex-d19-0-2-522"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d132-0-2-526 smHelp-addFlex-0-2-42 smHelp-addFlex-d22-0-2-525"><p class="smHelp-background-0-2-176 smHelp-background-d95-0-2-518 smHelp-dropCap-0-2-177 smHelp-dropCap-d98-0-2-519 smHelp-paragraph-0-2-178 smHelp-paragraph-d99-0-2-520 smHelp-responsiveTypography-0-2-182 smHelp-responsiveTypography-d57-0-2-521 ">Once you enable HIPAA-compliant features on your account or team, follow these best practices when performing certain actions to help ensure that you're handling your data responsibly and securely.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d245-0-2-535"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d251-0-2-536 smHelp-addFlex-0-2-36 smHelp-addFlex-d20-0-2-534"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d138-0-2-538 smHelp-addFlex-0-2-42 smHelp-addFlex-d23-0-2-537"><div class="smHelp-containerClass-0-2-527 smHelp-containerTableHeader-0-2-528 smHelp-containerTableHeader-d1-0-2-533 smHelp-tableUnfixedLayout-0-2-531 smHelp-firstChildPadLeft-0-2-529 smHelp-tableTypography-0-2-532"><figure class="wp-block-table"><table><tbody><tr><td class="has-text-align-left" data-align="left"><div>Action</div></td><td class="has-text-align-left" data-align="left"><div>HIPAA Security Tips</div></td></tr><tr><td class="has-text-align-left" data-align="left"><a rel="noopener" href="/en/surveymonkey/analyze/exports/" target="_self">Exporting survey results</a></td><td class="has-text-align-left" data-align="left">If you download survey results to your own computer, please ensure that those downloaded files are handled appropriately since they contain PHI. We suggest that you secure those files by encrypting them and only transferring them under an encrypted connection.</td></tr><tr><td class="has-text-align-left" data-align="left"><a rel="noopener" href="/en/surveymonkey/teams/sharing-surveys/" target="_self">Sharing surveys with others</a></td><td class="has-text-align-left" data-align="left">When you share a survey, the people you choose to share it with will have access to view and possibly edit the survey, or access any collected survey responses. Remember to only share surveys in a manner consistent with your HIPAA obligations. Only share a survey with people who are authorized to work on that survey.</td></tr><tr><td class="has-text-align-left" data-align="left"><a rel="noopener" href="/en/surveymonkey/manage/transferring-surveys/" target="_self">Transferring a survey to another account</a></td><td class="has-text-align-left" data-align="left">If you must transfer a survey to a different SurveyMonkey account, ensure that you are absolutely certain that the receiving account is the one you intend to send it to. To transfer a survey, you must enter the exact username of that account. The transfer process cannot be undone without action by the receiving account holder.<br/><br/>If your survey contains PHI, it is your responsibility to ensure that such PHI is only disclosed to an appropriate recipient. This means that if you transfer PHI to another account, it is crucial that that account must also be HIPAA-enabled.</td></tr><tr><td class="has-text-align-left" data-align="left"><a rel="noopener" href="/en/surveymonkey/send/sending-your-survey/" target="_self">Collecting responses</a></td><td class="has-text-align-left" data-align="left">If you collect PHI in your survey, we recommend that you use a <a rel="noopener" href="/en/surveymonkey/send/web-link-collector/" target="_self">Web Link Collector</a>.<br/><br/>We do not recommend the use of an Email Invitation Collector. Email Invitation Collectors email survey invitations to contacts with a unique survey link tied to a contact's email address. If respondents are able to <a rel="noopener" href="/en/surveymonkey/send/collector-options/" target="_self">edit their responses</a>, a contact of an email invitation could complete all or part of a survey and forward their unique survey link to someone else. This would allow the second contact to view the first contact’s responses, which may contain PHI.</td></tr><tr><td class="has-text-align-left" data-align="left"><a rel="noopener" href="/en/surveymonkey/analyze/sharing-survey-results/" target="_self">Sharing survey results</a></td><td class="has-text-align-left" data-align="left">Your survey results may contain PHI, so remember to only share survey results in a manner consistent with your HIPAA obligations. Only disclose results to authorized recipients.</td></tr></tbody></table></figure></div></div></div></div></div><div class="smHelp-getFeedbackWidget-0-2-539" ub-in-page="5de8111e93906e052b36a185"></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d10-0-2-544 "><div class="smHelp-relatedArticlesBorder-0-2-540"></div><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-184 smHelp-heading-d22-0-2-545 smHelp-headingWithLink-0-2-186 smHelp-headingSize-0-2-185 smHelp-headingSize-d23-0-2-546 smHelp-relatedArticlesHeader-0-2-541" id=""><h2>Related Articles</h2></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d257-0-2-548"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d263-0-2-549 smHelp-addFlex-0-2-36 smHelp-addFlex-d21-0-2-547"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d144-0-2-551 smHelp-addFlex-0-2-42 smHelp-addFlex-d24-0-2-550"><div class="smHelp-relatedArticlesCard-0-2-542"><a 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Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your team.","content":[{"type":"sm/banner","atts":{"color":"upgrade","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>ENTERPRISE\u003c/strong> \u003cstrong>ADD-ON:\u003c/strong> HIPAA compliant accounts are only available to customers on Enterprise. If you're interested, \u003ca href=\"https://www.surveymonkey.com/mp/contact-sales/?ut_source=help_center\">contact sales\u003c/a>. If you already have an Enterprise account, contact your Customer Success Manager (CSM)."}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":" \u003cstrong>Does HIPAA apply to me?\u003c/strong> If you are a “covered entity” (as defined by HIPAA) and are using SurveyMonkey to collect or store protected health information (generally any information about the health status, provision of health care, or payment for health care that can be linked to a specific individual, such as an individual’s name and/or contact details combined with information about health care that the individual received), then HIPAA likely applies to your use of SurveyMonkey. If you don’t need HIPAA but do need a higher level of security when using SurveyMonkey to collect or store information, check out the \u003ca href=\"/surveymonkey/policy/sda/\">Enhanced Sensitive Data Protection feature\u003c/a>."}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"For SurveyMonkey, being \"HIPAA-compliant\" means that we offer a service that enables covered entities to collect and manage PHI through surveys in a manner compliant with HIPAA. As part of offering this service, SurveyMonkey ensures that it operates in a way that is consistent and compatible with those laws and SurveyMonkey's role as a business associate to a covered entity user.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"In accordance with our \u003ca rel=\"noopener\" href=\"//www.surveymonkey.com/mp/surveymonkey/policy/terms-of-use\" target=\"_new\">Terms of Use\u003c/a>, SurveyMonkey only permits PHI to be collected by regulated entities if it is done through a “HIPAA-enabled account” with a business associate agreement (BAA) in place. However, SurveyMonkey does not require you to have a BAA if you are not regulated by HIPAA with respect to the PHI you collect in your surveys.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"features","backgroundColor":"","content":"HIPAA Features","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"HIPAA Features","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":2,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"HIPAA Security Measures that SurveyMonkey Employs"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"As required by HIPAA, we implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic PHI that we receive, maintain, and transmit on behalf of covered entities with respect to their HIPAA-enabled accounts. These safeguards include measures required by the Security Rule, such as:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Regular risk assessments of systems to ensure that safeguards remain relevant and effective","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Assigned security team which is responsible for maintaining compliance with HIPAA’s security requirements","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Screening, authorization, and training of SurveyMonkey staff who come into contact with customer PHI","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Data backup plans","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Disaster recovery plans","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Systems regularly monitored, updated, and patched","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Incident response plan that includes reporting of security incidents to affected covered entities","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"All communications with SurveyMonkey servers encrypted with SSL","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"For more information, see our \u003ca href=\"https://www.surveymonkey.com/mp/legal/privacy/#security\" data-type=\"URL\" data-id=\"https://www.surveymonkey.com/mp/legal/privacy/#security\">Security Statement\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Feature List"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you enable HIPAA-compliant features, the following features required by HIPAA are activated on your account. These features help covered entities to comply with their own HIPAA obligations:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Security reminders\u003c/strong>: We remind users of their HIPAA obligations with in-product messages that appear whenever they perform certain sensitive operations on PHI (such as exporting survey data that could potentially be shared with third parties).","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Automatic logoff\u003c/strong>: We timeout user sessions after 30 minutes of inactivity.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Logging\u003c/strong>: We log account access activity and a variety of events relating to HIPAA-enabled accounts by timestamp, identity (IP Address and/or account username), and event type. While there isn't a way to access these logs within your account—you can \u003ca href=\"/en/contact/\">contact us\u003c/a> to request logs.","showAuth":"all"}}]}]}]},{"type":"mds/heading","atts":{"anchorLink":"enable","backgroundColor":"","content":"Enabling HIPAA Features","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Enabling HIPAA Features","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"SurveyMonkey offers a standard form BAA which meets the requirements of HIPAA. If you're interested in enabling HIPAA features on your account, please \u003ca rel=\"noopener\" href=\"/en/contact/\" target=\"_self\">contact us\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you've already entered into a BAA with us, you can \u003ca href=\"/en/contact/\" target=\"_self\" rel=\"noopener\">contact us\u003c/a> to receive a copy of your BAA.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Once an account is HIPAA-enabled, it cannot be reverted to a non-HIPAA account. If the BAA is terminated, your account will also be closed. See the Downgrades section below for more information.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"downgrades","backgroundColor":"","content":"Downgrades","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Downgrades","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Review the common questions below to understand how \u003ca rel=\"noopener\" href=\"/en/surveymonkey/billing/downgrading/\" target=\"_self\">downgrades\u003c/a> work for HIPAA-enabled accounts.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":3,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Can I downgrade my HIPAA-enabled account or team to a lower plan type?"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"No. Once you enable HIPAA-compliant features on your account or Enterprise team, it cannot be reverted back to a regular, non-HIPAA-enabled account.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you want to remove HIPAA-compliant features from your account, or if you want a lower plan, you must open a new account. Note that you can \u003ca href=\"/en/surveymonkey/manage/transferring-surveys/\">transfer surveys\u003c/a> from your HIPAA-enabled account to a regular account, but you must be very careful not to transfer any surveys that contain PHI (we do not permit users to store PHI in regular accounts, and regular accounts are not covered by a BAA).","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"What happens if I don't renew my HIPAA-enabled account or team?"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you decide you no longer need to use SurveyMonkey and don't renew your HIPAA-enabled account, your account will be placed into a suspended state. While suspended, SurveyMonkey will preserve all data contained within the account and continue to treat it in accordance with the BAA. However, you will not be able to access your survey data or account directly (except for limited billing and account administration functions).","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"SurveyMonkey will retain a suspended account for a period of time in order to provide you with an opportunity to unsuspend your account by renewing it. If your account is suspended and you need access to your data or want to close your account, please \u003ca href=\"/en/contact/\">contact us\u003c/a>. At the end of the suspension period, SurveyMonkey will close your account and delete all data in it.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"What happens if I close my HIPAA-enabled account or terminate my BAA?"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you close your HIPAA-enabled account or team, the BAA will terminate.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you terminate the BAA, then, subject to the terms of the BAA, your HIPAA-enabled account or team will be closed. Surveymonkey always provides you with an opportunity to save a copy of your survey data before your account gets closed.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]}]},{"type":"mds/heading","atts":{"anchorLink":"security-tips","backgroundColor":"","content":"HIPAA Security Tips","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"HIPAA Security Tips","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Once you enable HIPAA-compliant features on your account or team, follow these best practices when performing certain actions to help ensure that you're handling your data responsibly and securely.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003cdiv>Action\u003c/div>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003cdiv>HIPAA Security Tips\u003c/div>\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/analyze/exports/\" target=\"_self\" rel=\"noopener\">Exporting survey results\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">If you download survey results to your own computer, please ensure that those downloaded files are handled appropriately since they contain PHI. We suggest that you secure those files by encrypting them and only transferring them under an encrypted connection.\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/teams/sharing-surveys/\" target=\"_self\" rel=\"noopener\">Sharing surveys with others\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">When you share a survey, the people you choose to share it with will have access to view and possibly edit the survey, or access any collected survey responses. Remember to only share surveys in a manner consistent with your HIPAA obligations. Only share a survey with people who are authorized to work on that survey.\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/manage/transferring-surveys/\" target=\"_self\" rel=\"noopener\">Transferring a survey to another account\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">If you must transfer a survey to a different SurveyMonkey account, ensure that you are absolutely certain that the receiving account is the one you intend to send it to. To transfer a survey, you must enter the exact username of that account. The transfer process cannot be undone without action by the receiving account holder.\u003cbr>\u003cbr>If your survey contains PHI, it is your responsibility to ensure that such PHI is only disclosed to an appropriate recipient. This means that if you transfer PHI to another account, it is crucial that that account must also be HIPAA-enabled.\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/send/sending-your-survey/\" target=\"_self\" rel=\"noopener\">Collecting responses\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">If you collect PHI in your survey, we recommend that you use a \u003ca rel=\"noopener\" href=\"/en/surveymonkey/send/web-link-collector/\" target=\"_self\">Web Link Collector\u003c/a>.\u003cbr>\u003cbr>We do not recommend the use of an Email Invitation Collector. Email Invitation Collectors email survey invitations to contacts with a unique survey link tied to a contact's email address. If respondents are able to \u003ca rel=\"noopener\" href=\"/en/surveymonkey/send/collector-options/\" target=\"_self\">edit their responses\u003c/a>, a contact of an email invitation could complete all or part of a survey and forward their unique survey link to someone else. This would allow the second contact to view the first contact’s responses, which may contain PHI.\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/analyze/sharing-survey-results/\" target=\"_self\" rel=\"noopener\">Sharing survey results\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">Your survey results may contain PHI, so remember to only share survey results in a manner consistent with your HIPAA obligations. Only disclose results to authorized recipients.\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>"}],"locale_links":{"en-US":{"permalink":"https://help.surveymonkey.com/en/surveymonkey/policy/hipaa/"},"de-DE":{"permalink":"https://help.surveymonkey.com/de/surveymonkey/policy/hipaa/"},"fr-FR":{"permalink":"https://help.surveymonkey.com/fr/surveymonkey/policy/hipaa/"},"nl-NL":{"permalink":"https://help.surveymonkey.com/nl/surveymonkey/policy/hipaa/"},"es-LA":{"permalink":"https://help.surveymonkey.com/es-la/surveymonkey/teams/hipaa/"},"pt-BR":{"permalink":"https://help.surveymonkey.com/pt-br/surveymonkey/teams/hipaa/"},"it-IT":{"permalink":"https://help.surveymonkey.com/it/surveymonkey/policy/hipaa/"},"ja-JP":{"permalink":"https://help.surveymonkey.com/ja/surveymonkey/teams/hipaa/"},"ko-KR":{"permalink":"https://help.surveymonkey.com/ko/surveymonkey/policy/hipaa/"},"ru-RU":{"permalink":"https://help.surveymonkey.com/ru/surveymonkey/policy/hipaa/"},"tr-TR":{"permalink":"https://help.surveymonkey.com/tr/surveymonkey/teams/hipaa/"},"zh-TW":{"permalink":"https://help.surveymonkey.com/zh/surveymonkey/teams/hipaa/"}},"product":"surveymonkey","seo":{"canonical":"","keywords":"","meta_description":"HIPAA is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your team.","robots_index":"index","robots_follow":"follow","title":"HIPAA Compliance and SurveyMonkey | SurveyMonkey"},"primary_category":0,"author":{"name":"Cindy ko","image":"https://secure.gravatar.com/avatar/9bef61808f3916dce86fb3213e33d093?s=50&r=g"},"images":{},"featured_image_alt":"","article_category":[{"id":10,"slug":"policy","name":"Privacy & Legal","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/policy/","path":"/en/surveymonkey/policy/","subcategories":[{"id":34,"slug":"legal","name":"Policy & Legal","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/policy/#legal","path":"/en/surveymonkey/policy/"}]},{"id":14,"slug":"teams","name":"Teams & Enterprise","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/teams/","path":"/en/surveymonkey/teams/","subcategories":[{"id":61,"slug":"enterprise-features","name":"Enterprise Features","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/teams/#enterprise-features","path":"/en/surveymonkey/teams/"}]}],"related_posts":[{"id":21970,"type":"article","title":"Report a Security Issue","link":"https://help.surveymonkey.com/en/surveymonkey/policy/report-a-security-issue/","path":"/en/surveymonkey/policy/report-a-security-issue/","date":"2024-10-01T10:05:42","date_modified":"2024-10-01T11:00:42","excerpt":"","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":21204,"type":"article","title":"Consolidating Accounts for Enterprise","link":"https://help.surveymonkey.com/en/surveymonkey/teams/enterprise-consolidation/","path":"/en/surveymonkey/teams/enterprise-consolidation/","date":"2024-08-28T08:36:06","date_modified":"2024-08-28T09:57:13","excerpt":"The consolidation of individual and team accounts into one Enterprise account.","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":18781,"type":"article","title":"Get Set Up to Send Text Messages","link":"https://help.surveymonkey.com/en/surveymonkey/teams/sms-provisioning/","path":"/en/surveymonkey/teams/sms-provisioning/","date":"2024-01-18T14:23:51","date_modified":"2024-08-20T11:58:21","excerpt":"Does your organization want to send surveys via the Text Message collector? If you’re interested, start the process to set your organization up with their unique, pre-verified phone number to distribute text message surveys. You’ll need a phone number for each region you’re planning to send text messages to. ","product":"surveymonkey","images":{},"featured_image_alt":""}]}},"experiments":{"assignments":{},"expBatchAssignmentLoaded":false,"expBatchAssignmentLoading":false},"sitewideBanners":{"banners":[],"fetched":false},"types":{},"terms":{},"auth":{"authState":{"authenticated":false,"returningUser":false,"core":{},"countryCode":"","features":{}},"initialized":false},"cta":{"tileCTAData":{},"welcomeBannerData":{},"bottomCTAData":{},"dismissed":false},"error":{"info":null},"homepage":{},"loading":{"loading":false},"rcHomepage":{"currentPage":1,"loadingPosts":false,"posts":[],"queryParams":{},"heroPost":{},"totalPages":0,"totalPosts":0},"search":{"blurBackground":false,"curiosity":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"fetching":false,"fixPosition":false,"mediahub":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"resources":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"searchCancelled":false,"params":{}},"post":{"postData":{"id":3719,"type":"article","title":"HIPAA Compliance and SurveyMonkey","link":"https://help.surveymonkey.com/en/surveymonkey/policy/hipaa/","path":"/en/surveymonkey/policy/hipaa/","date":"2021-10-29T16:11:05","date_modified":"2024-08-20T12:35:45","excerpt":"HIPAA is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your team.","content":[{"type":"sm/banner","atts":{"color":"upgrade","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>ENTERPRISE\u003c/strong> \u003cstrong>ADD-ON:\u003c/strong> HIPAA compliant accounts are only available to customers on Enterprise. If you're interested, \u003ca href=\"https://www.surveymonkey.com/mp/contact-sales/?ut_source=help_center\">contact sales\u003c/a>. If you already have an Enterprise account, contact your Customer Success Manager (CSM)."}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":" \u003cstrong>Does HIPAA apply to me?\u003c/strong> If you are a “covered entity” (as defined by HIPAA) and are using SurveyMonkey to collect or store protected health information (generally any information about the health status, provision of health care, or payment for health care that can be linked to a specific individual, such as an individual’s name and/or contact details combined with information about health care that the individual received), then HIPAA likely applies to your use of SurveyMonkey. If you don’t need HIPAA but do need a higher level of security when using SurveyMonkey to collect or store information, check out the \u003ca href=\"/surveymonkey/policy/sda/\">Enhanced Sensitive Data Protection feature\u003c/a>."}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"For SurveyMonkey, being \"HIPAA-compliant\" means that we offer a service that enables covered entities to collect and manage PHI through surveys in a manner compliant with HIPAA. As part of offering this service, SurveyMonkey ensures that it operates in a way that is consistent and compatible with those laws and SurveyMonkey's role as a business associate to a covered entity user.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"In accordance with our \u003ca rel=\"noopener\" href=\"//www.surveymonkey.com/mp/surveymonkey/policy/terms-of-use\" target=\"_new\">Terms of Use\u003c/a>, SurveyMonkey only permits PHI to be collected by regulated entities if it is done through a “HIPAA-enabled account” with a business associate agreement (BAA) in place. However, SurveyMonkey does not require you to have a BAA if you are not regulated by HIPAA with respect to the PHI you collect in your surveys.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"features","backgroundColor":"","content":"HIPAA Features","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"HIPAA Features","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":2,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"HIPAA Security Measures that SurveyMonkey Employs"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"As required by HIPAA, we implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic PHI that we receive, maintain, and transmit on behalf of covered entities with respect to their HIPAA-enabled accounts. These safeguards include measures required by the Security Rule, such as:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Regular risk assessments of systems to ensure that safeguards remain relevant and effective","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Assigned security team which is responsible for maintaining compliance with HIPAA’s security requirements","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Screening, authorization, and training of SurveyMonkey staff who come into contact with customer PHI","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Data backup plans","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Disaster recovery plans","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Systems regularly monitored, updated, and patched","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Incident response plan that includes reporting of security incidents to affected covered entities","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"All communications with SurveyMonkey servers encrypted with SSL","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"For more information, see our \u003ca href=\"https://www.surveymonkey.com/mp/legal/privacy/#security\" data-type=\"URL\" data-id=\"https://www.surveymonkey.com/mp/legal/privacy/#security\">Security Statement\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Feature List"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you enable HIPAA-compliant features, the following features required by HIPAA are activated on your account. These features help covered entities to comply with their own HIPAA obligations:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Security reminders\u003c/strong>: We remind users of their HIPAA obligations with in-product messages that appear whenever they perform certain sensitive operations on PHI (such as exporting survey data that could potentially be shared with third parties).","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Automatic logoff\u003c/strong>: We timeout user sessions after 30 minutes of inactivity.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Logging\u003c/strong>: We log account access activity and a variety of events relating to HIPAA-enabled accounts by timestamp, identity (IP Address and/or account username), and event type. While there isn't a way to access these logs within your account—you can \u003ca href=\"/en/contact/\">contact us\u003c/a> to request logs.","showAuth":"all"}}]}]}]},{"type":"mds/heading","atts":{"anchorLink":"enable","backgroundColor":"","content":"Enabling HIPAA Features","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Enabling HIPAA Features","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"SurveyMonkey offers a standard form BAA which meets the requirements of HIPAA. If you're interested in enabling HIPAA features on your account, please \u003ca rel=\"noopener\" href=\"/en/contact/\" target=\"_self\">contact us\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you've already entered into a BAA with us, you can \u003ca href=\"/en/contact/\" target=\"_self\" rel=\"noopener\">contact us\u003c/a> to receive a copy of your BAA.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Once an account is HIPAA-enabled, it cannot be reverted to a non-HIPAA account. If the BAA is terminated, your account will also be closed. See the Downgrades section below for more information.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"downgrades","backgroundColor":"","content":"Downgrades","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Downgrades","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Review the common questions below to understand how \u003ca rel=\"noopener\" href=\"/en/surveymonkey/billing/downgrading/\" target=\"_self\">downgrades\u003c/a> work for HIPAA-enabled accounts.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":3,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Can I downgrade my HIPAA-enabled account or team to a lower plan type?"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"No. Once you enable HIPAA-compliant features on your account or Enterprise team, it cannot be reverted back to a regular, non-HIPAA-enabled account.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you want to remove HIPAA-compliant features from your account, or if you want a lower plan, you must open a new account. Note that you can \u003ca href=\"/en/surveymonkey/manage/transferring-surveys/\">transfer surveys\u003c/a> from your HIPAA-enabled account to a regular account, but you must be very careful not to transfer any surveys that contain PHI (we do not permit users to store PHI in regular accounts, and regular accounts are not covered by a BAA).","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"What happens if I don't renew my HIPAA-enabled account or team?"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you decide you no longer need to use SurveyMonkey and don't renew your HIPAA-enabled account, your account will be placed into a suspended state. While suspended, SurveyMonkey will preserve all data contained within the account and continue to treat it in accordance with the BAA. However, you will not be able to access your survey data or account directly (except for limited billing and account administration functions).","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"SurveyMonkey will retain a suspended account for a period of time in order to provide you with an opportunity to unsuspend your account by renewing it. If your account is suspended and you need access to your data or want to close your account, please \u003ca href=\"/en/contact/\">contact us\u003c/a>. At the end of the suspension period, SurveyMonkey will close your account and delete all data in it.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"What happens if I close my HIPAA-enabled account or terminate my BAA?"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you close your HIPAA-enabled account or team, the BAA will terminate.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you terminate the BAA, then, subject to the terms of the BAA, your HIPAA-enabled account or team will be closed. Surveymonkey always provides you with an opportunity to save a copy of your survey data before your account gets closed.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]}]},{"type":"mds/heading","atts":{"anchorLink":"security-tips","backgroundColor":"","content":"HIPAA Security Tips","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"HIPAA Security Tips","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Once you enable HIPAA-compliant features on your account or team, follow these best practices when performing certain actions to help ensure that you're handling your data responsibly and securely.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003cdiv>Action\u003c/div>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003cdiv>HIPAA Security Tips\u003c/div>\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/analyze/exports/\" target=\"_self\" rel=\"noopener\">Exporting survey results\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">If you download survey results to your own computer, please ensure that those downloaded files are handled appropriately since they contain PHI. We suggest that you secure those files by encrypting them and only transferring them under an encrypted connection.\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/teams/sharing-surveys/\" target=\"_self\" rel=\"noopener\">Sharing surveys with others\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">When you share a survey, the people you choose to share it with will have access to view and possibly edit the survey, or access any collected survey responses. Remember to only share surveys in a manner consistent with your HIPAA obligations. Only share a survey with people who are authorized to work on that survey.\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/manage/transferring-surveys/\" target=\"_self\" rel=\"noopener\">Transferring a survey to another account\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">If you must transfer a survey to a different SurveyMonkey account, ensure that you are absolutely certain that the receiving account is the one you intend to send it to. To transfer a survey, you must enter the exact username of that account. The transfer process cannot be undone without action by the receiving account holder.\u003cbr>\u003cbr>If your survey contains PHI, it is your responsibility to ensure that such PHI is only disclosed to an appropriate recipient. This means that if you transfer PHI to another account, it is crucial that that account must also be HIPAA-enabled.\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/send/sending-your-survey/\" target=\"_self\" rel=\"noopener\">Collecting responses\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">If you collect PHI in your survey, we recommend that you use a \u003ca rel=\"noopener\" href=\"/en/surveymonkey/send/web-link-collector/\" target=\"_self\">Web Link Collector\u003c/a>.\u003cbr>\u003cbr>We do not recommend the use of an Email Invitation Collector. Email Invitation Collectors email survey invitations to contacts with a unique survey link tied to a contact's email address. If respondents are able to \u003ca rel=\"noopener\" href=\"/en/surveymonkey/send/collector-options/\" target=\"_self\">edit their responses\u003c/a>, a contact of an email invitation could complete all or part of a survey and forward their unique survey link to someone else. This would allow the second contact to view the first contact’s responses, which may contain PHI.\u003c/td>\u003c/tr>\u003ctr>\u003ctd class=\"has-text-align-left\" data-align=\"left\">\u003ca href=\"/en/surveymonkey/analyze/sharing-survey-results/\" target=\"_self\" rel=\"noopener\">Sharing survey results\u003c/a>\u003c/td>\u003ctd class=\"has-text-align-left\" data-align=\"left\">Your survey results may contain PHI, so remember to only share survey results in a manner consistent with your HIPAA obligations. Only disclose results to authorized recipients.\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>"}],"locale_links":{"en-US":{"permalink":"https://help.surveymonkey.com/en/surveymonkey/policy/hipaa/"},"de-DE":{"permalink":"https://help.surveymonkey.com/de/surveymonkey/policy/hipaa/"},"fr-FR":{"permalink":"https://help.surveymonkey.com/fr/surveymonkey/policy/hipaa/"},"nl-NL":{"permalink":"https://help.surveymonkey.com/nl/surveymonkey/policy/hipaa/"},"es-LA":{"permalink":"https://help.surveymonkey.com/es-la/surveymonkey/teams/hipaa/"},"pt-BR":{"permalink":"https://help.surveymonkey.com/pt-br/surveymonkey/teams/hipaa/"},"it-IT":{"permalink":"https://help.surveymonkey.com/it/surveymonkey/policy/hipaa/"},"ja-JP":{"permalink":"https://help.surveymonkey.com/ja/surveymonkey/teams/hipaa/"},"ko-KR":{"permalink":"https://help.surveymonkey.com/ko/surveymonkey/policy/hipaa/"},"ru-RU":{"permalink":"https://help.surveymonkey.com/ru/surveymonkey/policy/hipaa/"},"tr-TR":{"permalink":"https://help.surveymonkey.com/tr/surveymonkey/teams/hipaa/"},"zh-TW":{"permalink":"https://help.surveymonkey.com/zh/surveymonkey/teams/hipaa/"}},"product":"surveymonkey","seo":{"canonical":"","keywords":"","meta_description":"HIPAA is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your team.","robots_index":"index","robots_follow":"follow","title":"HIPAA Compliance and SurveyMonkey | SurveyMonkey"},"primary_category":0,"author":{"name":"Cindy ko","image":"https://secure.gravatar.com/avatar/9bef61808f3916dce86fb3213e33d093?s=50&r=g"},"images":{},"featured_image_alt":"","article_category":[{"id":10,"slug":"policy","name":"Privacy & Legal","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/policy/","path":"/en/surveymonkey/policy/","subcategories":[{"id":34,"slug":"legal","name":"Policy & Legal","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/policy/#legal","path":"/en/surveymonkey/policy/"}]},{"id":14,"slug":"teams","name":"Teams & Enterprise","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/teams/","path":"/en/surveymonkey/teams/","subcategories":[{"id":61,"slug":"enterprise-features","name":"Enterprise Features","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/teams/#enterprise-features","path":"/en/surveymonkey/teams/"}]}],"related_posts":[{"id":21970,"type":"article","title":"Report a Security Issue","link":"https://help.surveymonkey.com/en/surveymonkey/policy/report-a-security-issue/","path":"/en/surveymonkey/policy/report-a-security-issue/","date":"2024-10-01T10:05:42","date_modified":"2024-10-01T11:00:42","excerpt":"","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":21204,"type":"article","title":"Consolidating Accounts for Enterprise","link":"https://help.surveymonkey.com/en/surveymonkey/teams/enterprise-consolidation/","path":"/en/surveymonkey/teams/enterprise-consolidation/","date":"2024-08-28T08:36:06","date_modified":"2024-08-28T09:57:13","excerpt":"The consolidation of individual and team accounts into one Enterprise account.","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":18781,"type":"article","title":"Get Set Up to Send Text Messages","link":"https://help.surveymonkey.com/en/surveymonkey/teams/sms-provisioning/","path":"/en/surveymonkey/teams/sms-provisioning/","date":"2024-01-18T14:23:51","date_modified":"2024-08-20T11:58:21","excerpt":"Does your organization want to send surveys via the Text Message collector? If you’re interested, start the process to set your organization up with their unique, pre-verified phone number to distribute text message surveys. You’ll need a phone number for each region you’re planning to send text messages to. 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