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Pomoc - cyber_Folks

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Jeśli szukasz pomocy dla _Stores, kliknij <a href="/pomoc-stores/" style="color: #3C3D38 !important;"><strong>tutaj</strong></a>.</p></div></section><section class="wp-block-cbr-flks-one-column alignfull cbr-flks-one-column simple-columns pt-70 pb-20 faq"><div class="container-fluid container-fluid-wrapper"><div class="row"><div class="d-flex justify-content-between flex-wrap has-1-column"><div class="col-12"><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading is-style-default">Częste pytania o <span class="text-yellow">pocztę</span></h2><ul class="wp-block-list"><li><a href="https://cyberfolks.pl/pomoc/konfiguracja-klientow-poczty-porty-adres-serwera-przyklady/">Jak skonfigurować pocztę &#8211; port, hosty</a></li><li><a href="https://cyberfolks.pl/pomoc/jak-zmienic-haslo-do-skrzynki-e-mail/">Jak zmienić hasło do skrzynki 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8.13z"/></g></svg></li><li class="content__link"> <a href="https://cyberfolks.pl/pomoc/jak-zrobic-audyt-strony-internetowej/">Jak zrobić audyt strony internetowej?</a> <svg width="24" height="24" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><g fill="none" fill-rule="evenodd"><path opacity=".87" d="M24 24H0V0h24z"/><path fill="#FFCD02" fill-rule="nonzero" d="M10.49 20.13l1.77 1.77 9.9-9.9-9.9-9.9-1.77 1.77L18.62 12l-8.13 8.13z"/></g></svg></li></ul></div></div></div></div></div></div></div></section><section class="wp-block-cbr-flks-two-columns alignfull cbr-flks-two-columns simple-columns pt-50 pb-50 page__contact"><div class="container-fluid container-fluid-wrapper"><div class="row"><div class="d-flex justify-content-between flex-wrap has-2-columns"><div class="wp-block-cbr-flks-column col-lg-5 simple-column"><h1 class="wp-block-heading show-incident-status">Skontaktuj się</h1><div class="text border-top mt-lg-5"><div class="d-flex flex-wrap justify-content-between col-lg-12 col-md-8 px-0"><div class="pt-4 mt-2"> <span class="text lh-22 text-big font-weight-bold">cyber_Folks S.A.</span> z siedzibą w Poznaniu<div class="mt-lg-4 pt-lg-1 d-flex align-items-start flex-wrap"><figure><img decoding="async" src="/wp-content/themes/cyberfolks/dist/img/icons/location.svg" alt="" class="icon mb-3"></figure> <span class="col-12 col-sm-auto text lh-24 pl-xl-2 ml-sm-4 pr-2 px-0"> ul. Wierzbięcice 1B<br> 61-569 Poznań </span></div></div><div class="col-12 col-lg-auto col-md-auto text lh-24 pt-4 mt-2 px-0"> <strong>NIP:</strong> 7792467259<br> <strong>REGON:</strong> 367731587<br> <strong>KRS:</strong> 0000685595</div></div></div><div class="mt-4 pt-4"><div class="d-flex align-items-center"><figure><img decoding="async" src="/wp-content/themes/cyberfolks/dist/img/icons/szybka_obsluga.svg" alt="Szybka obsługa" class="icon pr-3"></figure><h3 class="pt-0 pb-0 mt-0 mb-0">Obsługa zgłoszeń z formularza</h3></div><div class="mt-4 pt-lg-1 d-flex align-items-center flex-wrap business__hours__wrapper"><div class="col-12 text lh-24 px-0"><div><div class="font-weight-bold pb-2 f16">Wsparcie techniczne cyber_Folks</div><div> Od pon. do ndz. w godz. <strong>8 – 24</strong><br> <strong>wsparcie@cyberfolks.pl</strong></div></div><div class="mb-4"><div class="font-weight-bold mt-4 pb-2 f16">Wsparcie rozliczeniowe cyber_Folks</div><div> Od pon. do ndz. w godz. <strong>8 – 20</strong><br> <strong>finanse@cyberfolks.pl</strong></div></div><div class="pt-4 border-top"><div class="font-weight-bold pb-2 f16">Webas &#8211; dział techniczny<div class="f14 font-weight-normal">(dawne marki Domeny.pl, Kei.pl)</div></div><div> Od pon. do ndz. w godz. <strong>8 – 24</strong><br> <strong>webas@cyberfolks.pl</strong></div></div><div class="mb-4"><div class="font-weight-bold mt-4 pb-2 f16">Dział rozliczeń dla klientów dawnej marki Kei.pl</div><div> Od pon. do pt. w godz. <strong>8 – 16</strong><br> <strong>webasfinanse@cyberfolks.pl</strong></div></div></div></div><p class="pt-3"> Najszybszą obsługę uzyskasz korzystając z formularza obok.</p></div><div class="mt-4 pt-4"><div class="d-flex align-items-center"><figure><img decoding="async" src="/wp-content/themes/cyberfolks/dist/img/icons/telephone_number.svg" alt="Obsługa telefoniczna" class="icon pr-3"></figure><h3 class="pt-0 pb-0 mt-0 mb-0">Obsługa telefoniczna</h3></div><div class="mt-4 pt-lg-1 d-flex align-items-center flex-wrap business__hours__wrapper"><div class="col-12 text lh-24 px-0"><div class="mb-4"><div class="font-weight-bold pb-2 f16">Wsparcie techniczne i rozliczeniowe cyber_Folks</div><div> Od pon. do pt. w godz. <strong>8 – 20</strong><br> <strong>tel.:</strong> <a href="tel:+48177876967" title="Zadzwoń" aria-label="Zadzwoń">+48 (17) 787 69 67</a><br> <strong>fax:</strong> <a href="tel:+48177876072" title="Fax" aria-label="Fax">+48 (17) 787 60 72</a></div></div><div class="pt-4 border-top mb-4"><div class="font-weight-bold pb-2 f16">Webas &#8211; dział techniczny<div class="f14 font-weight-normal">(dawne marki Domeny.pl, Kei.pl)</div></div><div> Od pon. do pt. w godz. <strong>8 – 20</strong><br> <strong>tel.:</strong> <a href="tel:+48122963663" title="Zadzwoń" aria-label="Zadzwoń">+48 (12) 296 36 63</a><br><p class="pt-2 f12"> Klienci posiadający usługi Webas z planami wsparcia znajdą dedykowany nr. telefonu w Panelu Klienta w sekcji &#8222;Pomoc i kontakt z nami&#8221;.</p></div></div><div><div class="font-weight-bold pb-2 f16">Dział rozliczeń dla klientów dawnej marki Kei.pl</div><div> Od pon. do pt. w godz. <strong>8 – 16</strong><br> <strong>tel.:</strong> <a href="tel:+48123492200" title="Zadzwoń" aria-label="Zadzwoń">+48 (12) 349 22 00</a><br></div></div></div></div></div><div class="mt-4 pt-4"><div class="d-flex align-items-center"><figure><img decoding="async" src="/wp-content/themes/cyberfolks/dist/img/icons/message.svg" alt="Obsługa chat" class="icon pr-3"></figure><h3 class="pt-0 pb-0 mt-0 mb-0">Obsługa chat</h3></div><div class="mt-4 pt-lg-1 d-flex align-items-center flex-wrap business__hours__wrapper"><div class="col-12 text lh-24 px-0"><div><div class="font-weight-bold pb-2 f16">Wsparcie techniczne cyber_Folks</div><div> Od pon. do ndz. w godz. <strong>8 – 23:30</strong><br></div></div><div class="mb-4"><div class="font-weight-bold mt-4 pb-2 f16">Wsparcie rozliczeniowe cyber_Folks</div><div> Od pon. do pt. w godz. <strong>8 – 20</strong><br></div></div><div class="pt-4 border-top"><div class="font-weight-bold pb-2 f16">Webas &#8211; dział techniczny<div class="f14 font-weight-normal">(dawne marki Domeny.pl, Kei.pl)</div></div><div> Od pon. do pt. w godz. <strong>9 – 17</strong><br></div></div><div class="mb-4"><div class="font-weight-bold mt-4 pb-2 f16">Dział rozliczeń dla klientów dawnej marki Kei.pl</div><div> Od pon. do pt. w godz. <strong>9 – 16</strong><br></div></div></div></div><div class="d-flex align-items-center pt-3 pb-3"><figure><img decoding="async" src="/wp-content/themes/cyberfolks/dist/img/icons/message.svg" alt="Obsługa chat" class="icon pr-3"></figure></div> <b>Treści o charakterze terrorystycznym należy zgłaszać poprzez punkt kontaktowy przygotowany wyłącznie dla służb, których dotyczy Rozporządzenie Parlamentu Europejskiego i Rady (UE) 2021/784</b><p class="pt-3"> <script type="text/javascript">/* Generated by www.email-encoder.com */ for(var rrlasv=["bw","aA","cw","cg","bQ","dA","PA","bA","YQ","PQ","bw","Og","dA","ZQ","dQ","Ig","aw","cg","YQ","bA","YQ","Yg","YQ","QA","bA","ZQ","cA","bA","YQ","ZQ","QA","Yw","Zg","cw","Yg","eg","aw","Lg","bA","LQ","LQ","Zg","cw","Yg","PA","cg","Pg","Yw","Ig","bA","cA","Yg","ZQ","IA","eQ","aQ","eg","Lw","cg","Zg","eQ","Lg","bA","bA","cg","eQ","cw","bA","bw","eQ","Pg","dQ","dA","ZQ"],oxummk=[14,3,16,26,9,27,70,17,1,7,63,15,55,32,18,8,65,4,23,24,51,59,10,56,36,5,40,45,72,53,28,57,62,66,31,19,37,39,41,50,22,34,44,20,0,61,73,29,42,52,68,48,60,2,21,11,47,71,33,6,30,67,12,64,54,49,38,69,35,58,43,46,13,25],nuyfst=new Array,i=0;i<oxummk.length;i++)nuyfst[oxummk[i]]=rrlasv[i];for(var i=0;i<nuyfst.length;i++)document.write(atob(nuyfst[i]+"=="));</script><noscript>Please enable JavaScript to see the email address (<a href="https://www.email-encoder.com/enablejs/" target="_blank" rel="noopener noreferrer">How-to</a>).</noscript></p></div></div><div class="wp-block-cbr-flks-column col-lg-5 simple-column"><div class="ticket-form bg-gray"><div class="col-lg-12 pb-4"><div class="col-lg-12"><div class="d-block pt-4 pb-4 mt-4 option-selection"><h2 class="text-white">Najszybszy<br />kontakt</h2></div><div class="text-white mb-4 option-info"><p>Aby zapewnić szybką obsługę zgłoszenia, prosimy o wskazanie, czy już korzystasz z naszych usług. Jeśli tak - w kolejnym kroku, po zalogowaniu, będziesz mógł przesłać zgłoszenie jako zidentyfikowany klient. <span style="color: #FFCD02">To znacznie przyspieszy odpowiedź!</span></p></div><div class="option-selection"><form role="form" action="javascript:void(0);" method="POST"><div class="d-flex flex-wrap"><div class="form-group mb-0 col-lg-12 p-0 mb-4"> <select name="clientType" class="select small-padding focus-yellow client-type" ><option value="0">Czy jesteś już klientem cyber_Folks?</option><option value="1">Tak, jestem klientem cyber_Folks</option><option value="2">Tak, ale nie mogę się zalogować</option><option value="3">Nie, nie jestem jeszcze klientem cyber_Folks</option> </select> <span class="error"></span></div></div><div class="form-group mb-4"> <button class="btn btn-margin btn-yellow rounded-0 w-100 mt-0" >Dalej</button></div></form></div><div class="classic-form"><form role="form" action="javascript:void(0);" method="POST" enctype="multipart/form-data"><div class="d-flex flex-wrap"><div class="form-group mb-0 col-lg-12 p-0 mb-4"> <select name="category" class="select small-padding focus-yellow"><option value="">Wybierz rodzaj sprawy</option><option value="33">Certyfikaty SSL</option><option value="34">Backup i przywracanie utraconych danych</option><option value="35">Poczta elektroniczna</option><option value="36">Strony www i PHP</option><option value="37">Zapomniane hasło</option><option value="38">Konfiguracja usług</option><option value="39">Serwery dedykowane i VPS</option><option value="40">Zapytania o ofertę</option><option value="41">Inny rodzaj sprawy</option><option value="47">Cesja usług</option><option value="48">Domeny</option><option value="49">Płatności i finanse</option> </select> <span class="error"></span></div><div class="helpcenter-links"></div></div><div class="form-group mb-4"><textarea name="message" placeholder="Jak możemy Ci dzisiaj pomóc? Opisz Twoją sprawę." class="small-padding focus-yellow"></textarea><span class="error"></span></div><div class="form-group md-12"> <input name="name" type="text" placeholder="Imię i nazwisko" class="small-padding focus-yellow"/> <span class="error"></span></div><div class="form-group md-12 mt-1 "> <input type="email" name="email" placeholder="Email" value="" class="small-padding focus-yellow"/> <span class="error"></span></div><div class="form-row"><div class="form-group form-group-file"><p style="color: #fff;">Załącznik - jeśli jest konieczny.</p> <input type="file" class="p-0" style="display:none" name="file" id="file"> <label for="file" class="bg-dark py-1"><span class="filename">Wybierz plik</span> <span class="change">Zmień</span></label> <span class="error"></span></div></div><div class="md-12 mt-1 main-notify"></div><div class="form-group mb-4"> <input name="secure" class="hidden" value=""/> <input name="nonce" class="hidden" value="a320a49e53"/> <input name="action" class="hidden" value="cbrf_send_ticket"/> <button name="send" class="btn btn-margin btn-yellow rounded-0 w-100">Wyślij (to trwa ok. 3-5 sek.)</button></div></form></div><div class="login-form"><form role="form" action="javascript:void(0);" method="POST" enctype="multipart/form-data"><div class="form-group md-12"> <input name="username" type="text" placeholder="Nazwa użytkownika" class="small-padding focus-yellow"/> <span class="error"></span></div><div class="form-group md-12 mt-1 "> <input type="password" name="password" placeholder="Hasło" value="" class="small-padding focus-yellow"/> <span class="error"></span></div><div class="form-group md-12 mt-1 twoFactorAuth"> <input type="text" name="code" placeholder="Wprowadź kod z aplikacji Google Authenticator" value="" class="small-padding focus-yellow"/> <span class="error"></span></div><div class="md-12 mt-1 main-notify"></div><div class="form-group mb-4"> <input type="hidden" name="nonce" class="hidden" value="a320a49e53"/> <input type="hidden" name="action" class="hidden" value="cbrf_authenticate_user"/> <input type="hidden" name="authChallange" class="hidden" value="0"/> <input type="hidden" name="requireTwoFactorAuth" value="0" /> <button name="login" class="btn btn-margin btn-yellow rounded-0 w-100 mt-0">Zaloguj</button><div class="text text-gray text-center mt-4 resend" style="display: none;">Nie otrzymałeś wiadomości <span></span>?<br><a style="cursor:pointer;" class="js-resend">Kliknij tutaj, aby wysłać ponownie</a></div></div></form><form action="https://panel.cyberfolks.pl/autologin.php" method="POST" class="redirect-form"> <input type="hidden" name="accessToken" value=''/> <input type="hidden" name="redirectPath" value="/contact-with-us"/></form></div></div></div><div class="col-lg-12 bg-dark text f12 text-margin text-light py-4"><div class="col-lg-12"><p>Szczegółowa informacja o przetwarzaniu danych osobowych (klauzula RODO): Przetwarzanie danych osobowych odbywa się zgodnie z przepisami Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (Ogólne Rozporządzenie o Ochronie Danych) z dnia 27 kwietnia 2016 r. (Dz.Urz.UE.L Nr 119), zwanego dalej RODO, z uwzględnieniem przepisów ustawy o świadczeniu usług drogą elektroniczną oraz innych powszechnie obowiązujących przepisów prawa.</p><p>1. Administratorem Twoich danych osobowych jest cyber_Folks S.A. z siedzibą w Poznaniu, ul. 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