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<!DOCTYPE html><html class="content-platform-support" lang="ja-JP" itemscope=""> <head> <title>Jira Cloud Migration Assistant | Atlassian サポート</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true"></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: '21094680cc09fee834da447ddf0d43caf80bec47', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and '21094680cc09fee834da447ddf0d43caf80bec47' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/ja/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://ja.confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "value,title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"33IzqiSpqBy6C4lN6r2ItZ","lastPublished":"2024-02-20T15:10:08.038Z","type":"collection","title":"Jira Cloud Migration Assistant","subhead":"Jira Cloud Migration Assistant で Jira データを移行します。 ","description":"Jira Cloud Migration Assistant で Jira データを移行します。","buttonText":"トピックの表示","metaDescription":"Jira Cloud Migration Assistant で Jira データを移行しましょう。これがおすすめの移行方法です。","context":{"id":"7j5LyDcLbyrWuTeNGCtgW","type":"contextTheme","docsHomeSlug":"/ja/migration/resources/","icon":{},"deployment":"Not Applicable","hubName":"Migration"},"versions":[],"pageType":"Documentation","url":"/migration/docs/jira-cloud-migration-assistant/","childrenReferences":[{"id":"o8FktDG4lvxxf5sq6s138","title":"Jira Cloud Migration Assistant とは","description":"Jira Cloud Migration Assistant とその機能に関する詳細をご確認ください。まずはこちらを参照して開始することをおすすめします。","url":"/migration/docs/what-is-jira-cloud-migration-assistant/","lastPublished":"2024-04-24T10:20:58.538Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"What is Jira Cloud Migration Assistant?","type":"text"}]},{"type":"paragraph","content":[{"type":"text","text":"Jira Cloud Migration Assistant is an Atlassian app created to help with migrations from Server or Data Center to Cloud. Although data migration is its primary functionality, it comes together with a number of assessments and checks that make sure your data can be migrated."}]},{"type":"paragraph","content":[{"type":"text","text":"The assistant provides the following functionality:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Assess and prepare Marketplace apps"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Assess and prepare email addresses of users"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review and trust email domains"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Migrate data, all at once or selectively"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Pre-migration checks, reports, and error logs that show issues with your data or the migration itself"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We take privacy seriously and "},{"type":"text","text":"only store migration data for 14 days","marks":[{"type":"strong"}]},{"type":"text","text":" from the day a migration is created. "}]},{"type":"paragraph","content":[{"type":"text","text":"The assistant is pre-installed in newer Jira versions and available on Marketplace for earlier versions. "}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7qp4Dgw6Zesc7JhcU4BEwh","label":"Learn how to update or install the Jira Cloud Migration Assistant"}}}]},{"type":"rule"},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Cloud migration guide","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you’re new to migrations, you should start with our migration guide. It will take you through the migration steps in the right order and explain the things that live outside of the migration assistant."}]},{"type":"paragraph","content":[{"type":"text","text":"Learn more about the cloud migration guide","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/plan/cloud-guide"}}]}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Assessments"}]},{"type":"paragraph","content":[{"type":"text","text":"The assessments available in the migration assistant are a great way to prepare your data for the move."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Assess and prepare Marketplace apps"}]},{"type":"paragraph","content":[{"type":"text","text":"You most likely have at least one Marketplace app. If you ever upgraded Jira, you know that apps can be challenging and it’s not different with migrations. The assistant will help you bring your apps to cloud."}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7cXOREgOMV4bLZ51LqZ7uB","label":"Learn more about app migration"}}}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Assess and prepare email addresses of users"}]},{"type":"paragraph","content":[{"type":"text","text":"There’s quite a high chance that some of your users have invalid email addresses, as they’ve never been required in Server. It’s different in cloud where email addresses are the primary identifiers. The assistant can help you fix these addresses automatically."}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"2vJulupexy8bWcEyjaM4QK","label":"Learn how to assess and prepare your users for migration"}}}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Review and trust email domains"}]},{"type":"paragraph","content":[{"type":"text","text":"The assistant requires that you mark your domains as trusted or not, just so Joe from "},{"type":"text","text":"example.com","marks":[{"type":"em"}]},{"type":"text","text":" doesn’t get access to your cloud site. We’ll migrate only users from your trusted domains. "}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7MSziSCeeboMWiE5N2rZ2V","label":"Learn how to review email domains"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Data migration"}]},{"type":"paragraph","content":[{"type":"text","text":"Once your data is ready, here are some details on how it’s migrated."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Supported products"}]},{"type":"paragraph","content":[{"type":"text","text":"The assistant can migrate data from the following Server or Data Center products:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Core"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Software"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Service Management"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Advanced Roadmaps: plans with linked issue sources (projects and single-project boards)"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"What kind of data is migrated"}]},{"type":"paragraph","content":[{"type":"text","text":"Without going into details yet, you can migrate the following data:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Projects and issues (active and archived)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users and groups, including customers"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Plans from Advanced Roadmaps"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Software boards and sprints"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Workflows and filters"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"All these schemes you love"}]}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7tbPHQ7TyrGrmRLgbMuwOt","label":"Learn what gets migrated with the Jira Cloud Migration Assistant"}}}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"How this data is migrated"}]},{"type":"paragraph","content":[{"type":"text","text":"Most of the supported items are migrated 1:1. For the more complex ones, like users who are managed differently in cloud, there are a few prerequisites and information you should read:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"5DVCnj3KI2SKX7B4bCjGoH"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7MtSyClIX61mbjxTDXBjZy"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"3uGJ5hDQWPw2U0c2gJsE40"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"4CKfdt6Hr5yZDc0Hs3Oh9n"}}}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Where to start with data migration?"}]},{"type":"paragraph","content":[{"type":"text","text":"You have two ways of migrating data with the assistant – you choose what to migrate and when, or migrate everything in one go."}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"75XgKRHpdhsMoXlKlGexPU","label":"Learn how to migrate Jira data using the assistant"}}}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"More information and support"}]},{"type":"paragraph","content":[{"type":"text","text":"We have a number of channels available to help you with your migration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For more migration planning information and FAQs, visit the "},{"type":"text","text":"Atlassian Cloud Migration Center","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/cloud"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Have a technical issue or need more support with strategy and best practices? "},{"type":"text","text":"Get in touch","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Looking for peer advice? Ask the "},{"type":"text","text":"Atlassian Community","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Want expert guidance? Work with an "},{"type":"text","text":"Atlassian Partner","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/partners/migrate"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Support for Atlassian Server products ends in February, 2024. Learn more about the "},{"type":"text","text":"Server end of support timeline","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/assess/journey-to-cloud"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[]}]}},{"id":"5X7nQVOe5BYvA5vYZXqDuI","title":"Jira Cloud Migration Assistant がデータを移行する仕組み","description":"アシスタントで何が移行されるのか、移行後にデータはどうなるのかをご確認ください。","url":"/migration/docs/how-jira-cloud-migration-assistant-migrates-data/","lastPublished":"2023-11-17T08:13:57.599Z","pageType":"topicSet"},{"id":"7qp4Dgw6Zesc7JhcU4BEwh","title":"Jira Cloud Migration Assistant をアップデートまたはインストールする","description":"移行前にアシスタントをアップデートして、最新の機能や修正にアクセスし、必要なドメインを許可リストに登録します。","url":"/migration/docs/update-or-install-the-jira-cloud-migration-assistant/","lastPublished":"2024-04-12T11:15:32.478Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Update or install the Jira Cloud Migration Assistant","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Update Jira Cloud Migration Assistant to the latest version","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"We always recommend that you update to the latest version to get all improvements and fixes. In one of the recent releases, "},{"type":"text","text":"version 1.10.17","marks":[{"type":"strong"}]},{"type":"text","text":", we significantly improved migration speed, so it’s important that you upgrade to this version or one of the later ones."}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Jira Cloud Migration Assistant is an app available for Jira Server and Data Center. "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Supported versions"}]},{"type":"paragraph","content":[{"type":"text","text":"The assistant is pre-installed in these versions:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira 8.14 and later"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Service Management 4.14 and later"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can install it manually in these versions:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Core Server 7.6, or later"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Software Server and Data Center 7.6, or later"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Service Management Server and Data Center 3.9, or later"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you're on an unsupported Server or Data Center version and don't have active maintenance on your server license (which is required to upgrade), you can use a free trial license to upgrade in preparation for your migration. "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"27iTTVzRfBRo0nd7IJ6kww","label":"Learn how to migrate to cloud with an expired Server license"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Before you begin"}]},{"type":"paragraph","content":[{"type":"text","text":"Here’s some prerequisite information:"}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Allowlist Atlassian domains and IP addresses in your network"}]},{"type":"paragraph","content":[{"type":"text","text":"If your Jira Server or Data Center instance is behind a firewall, you need to allow access for domains and IP addresses needed by the assistant. "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"51KxBogHzP8tQZPtVsYZlI","label":"Learn more about IP addresses and domains"}}}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"No downtime or restart needed"}]},{"type":"paragraph","content":[{"type":"text","text":"The migration assistant is a Marketplace app. You can install it without restarting your Jira instance. It also doesn’t require downtime or Jira backups – if the installation fails, it won’t affect your Jira instance."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Limited recovery support (Data Center only)"}]},{"type":"paragraph","content":[{"type":"text","text":"The Jira Cloud Migration Assistant supports limited recovery in the case of a server failure during migration. To maximize recovery capabilities, we recommend only running one migration at a time per two Data Center nodes."}]},{"type":"paragraph","content":[{"type":"text","text":"In the case of a server failure during migration, the assistant will:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"if the server failure occurs during export","marks":[{"type":"strong"}]},{"type":"text","text":", automatically recover the migration up to two times, as long as there are two Data Center nodes per migration and both don’t crash at the same time"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"if the server failure occurs during import","marks":[{"type":"strong"}]},{"type":"text","text":", automatically recover the migration an unlimited number of times, as long as there are two Data Center nodes per migration and both don’t crash at the same time"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"In the event that all Data Center nodes crash, then recovery (as outlined above) isn’t guaranteed. However, recovery may still be possible if one node (per migration) is restarted within three minutes."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Install the Jira Cloud Migration Assistant"}]},{"type":"paragraph","content":[{"type":"text","text":"To install the assistant:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In Jira Server or Data Center, go to "},{"type":"text","text":"Administration > Manage apps","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Find new apps","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Search for "},{"type":"text","text":"Jira Cloud Migration Assistant","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Install","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Update the Jira Cloud Migration Assistant"}]},{"type":"paragraph","content":[{"type":"text","text":"To update the assistant:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In Jira Server or Data Center, go to "},{"type":"text","text":"Administration > Manage apps","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Manage apps","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Search for "},{"type":"text","text":"Jira Cloud Migration Assistant","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Update","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Open the Jira Cloud Migration Assistant"}]},{"type":"paragraph","content":[{"type":"text","text":"To open the assistant:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In Jira Server or Data Center, go to "},{"type":"text","text":"Administration > System > Migrate to Cloud","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You’ll see a home screen similar to this one:"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"39zXfbsE9y7hXjPMoev4Yr"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"To learn more about each card, see:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Assess and prepare your apps:","marks":[{"type":"strong"}]},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7cXOREgOMV4bLZ51LqZ7uB","label":"App assessment and migration"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Assess and prepare your users:","marks":[{"type":"strong"}]},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"2vJulupexy8bWcEyjaM4QK","label":"Assess and prepare your users for migration"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review all email domains:","marks":[{"type":"strong"}]},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7MSziSCeeboMWiE5N2rZ2V","label":"Review users to trust email domains"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Migrate your data: ","marks":[{"type":"strong"}]},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"75XgKRHpdhsMoXlKlGexPU","label":"Migrate data using the assistant"}}}]}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"More information and support"}]},{"type":"paragraph","content":[{"type":"text","text":"We have a number of channels available to help you with your migration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For more migration planning information and FAQs, visit the "},{"type":"text","text":"Atlassian Cloud Migration Center","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/cloud"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Have a technical issue or need more support with strategy and best practices? "},{"type":"text","text":"Get in touch","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Looking for peer advice? Ask the "},{"type":"text","text":"Atlassian Community","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Want expert guidance? Work with an "},{"type":"text","text":"Atlassian Partner","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/partners/migrate"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Support for Atlassian Server products ends in February, 2024. Learn more about the "},{"type":"text","text":"Server end of support timeline","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/assess/journey-to-cloud"}}]},{"type":"text","text":"."}]}]}},{"id":"2e9JTUvkCwgSCzIeTr7INP","title":"推奨される Jira データを事前に移行する","description":"ユーザー、グループ、添付ファイルを事前に移行することで、移行のダウンタイムを短縮できます。","url":"/migration/docs/migrate-recommended-jira-data-in-advance/","lastPublished":"2023-11-17T08:15:30.476Z","pageType":"topicSet"},{"id":"75XgKRHpdhsMoXlKlGexPU","title":"Jira Cloud Migration Assistant を使用して Jira データを移行する","description":"Jira Cloud Migration Assistant でデータを移行するには、利用可能なオプションを 1 つ選択します。","url":"/migration/docs/migrate-jira-data-using-the-jira-cloud-migration-assistant/","lastPublished":"2023-11-17T08:15:47.168Z","pageType":"topicSet"},{"id":"5QTpDzcwQ3vVBDngxkD1ff","title":"移行前チェックとレビューを行ってから、Jira 移行を実行する","description":"移行前チェックを行い、移行に必要な要件をすべて満たしていることを確認してから移行を開始します。","url":"/migration/docs/run-pre-migration-checks-review-and-run-a-jira-migration/","lastPublished":"2024-05-17T06:05:55.045Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Run pre-migration checks, review, and run a Jira migration","type":"text"}]},{"type":"paragraph","content":[{"type":"text","text":"After you create a migration plan, the Jira Cloud Migration Assistant runs a set of pre-migration checks to make sure your data can be migrated to cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"It checks that, for example:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cloud products are installed in the destination site"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users and customers have unique and valid email addresses"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You don’t exceed your user or storage limit"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Run pre-migration checks"}]},{"type":"paragraph","content":[{"type":"text","text":"To run pre-migration checks:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Progress through your migration plan until you reach the "},{"type":"text","text":"Pre-migration checks ","marks":[{"type":"strong"}]},{"type":"text","text":"screen"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"View the details of your migration plan from the Migrations dashboard"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Save time while running your pre-migration checks","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Upgrade to the latest version of Jira Cloud Migration Assistant to avoid rerunning time-consuming pre-migration checks. In the latest version, the results of successful pre-migration checks are stored to improve efficiency. These results are then used to speed up future checks, thus saving time."}]},{"type":"paragraph","content":[{"type":"text","text":"Note:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"It's recommended to run the pre-migration checks at least a few days before the migration day. This'll ensure that:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"any modifications made to the data are validated and stored in the cache"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"the duration of running the pre-migration check is minimised, saving time on the migration day"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The cached results are stored only for 30 days, beyond which they are automatically removed and all checks run again."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"About eligible pre-migration checks and how caching works","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/confkb/improving-efficiency-with-pre-migration-check-caching-in-jira-cloud-migration-assistant-1364560301.html"}},{"type":"underline"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"ycLQlrjXlTFQFz7ccAGR9"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"The pre-migration checks are divided into the following groups:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"System"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users and groups"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Customers"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Projects"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross-project boards and filters"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Advanced Roadmaps plans"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"3IHdcN5jSCgJ9UuWmtI6he","label":"Apps"}}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"6dYCspP2ErxGk58M6lfPGp"}}}]}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can expand each check to see information on how to fix the related problems. "}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"46YTk0kKIYtmAQv4EKbohT","label":"Learn how to solve common problems shown by checks"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Review your migration"}]},{"type":"paragraph","content":[{"type":"text","text":"After you’ve reviewed and fixed the checks, you can proceed to reviewing your migration."}]},{"type":"paragraph","content":[{"type":"text","text":"To review your migration:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Progress through your migration plan until you reach the "},{"type":"text","text":"Review migration","marks":[{"type":"strong"}]},{"type":"text","text":" screen"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"View the details of your migration plan from the Migrations dashboard"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"6dwZljdCutYntaz8142bTh"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"When reviewing the migration, it’s useful to download the "},{"type":"text","text":"pre-migration report","marks":[{"type":"strong"}]},{"type":"text","text":". It shows problems that require your attention, but also provides many details on the data that you’re migrating."}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"5v2qZZN20xEioXTNGK6WcA","label":"Learn how to view the details of your migration plan"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Run or save your migration"}]},{"type":"paragraph","content":[{"type":"text","text":"After you reviewed the details of your migration, you can run or save it. In both cases, it will be saved to the dashboard where you can see the details and monitor the progress if you decided to run it."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To run your migration, select "},{"type":"text","text":"Run","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To save your migration for later, select "},{"type":"text","text":"Save","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"You’ll be moved to the Migrations dashboard where you can see your migration and monitor the progress."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"5gZMK9RtmYDAI4xE9Z6KRh"},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Next steps"}]},{"type":"paragraph","content":[{"type":"text","text":"Once you’re done, check the details of your migration or see how it’s progressing. "},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"5v2qZZN20xEioXTNGK6WcA","label":"Learn how to view the details and monitor the progress"}}}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"More information and support"}]},{"type":"paragraph","content":[{"type":"text","text":"We have a number of channels available to help you with your migration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For more migration planning information and FAQs, visit the "},{"type":"text","text":"Atlassian Cloud Migration Center","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/cloud"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Have a technical issue or need more support with strategy and best practices? "},{"type":"text","text":"Get in touch","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Looking for peer advice? Ask the "},{"type":"text","text":"Atlassian Community","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Want expert guidance? Work with an "},{"type":"text","text":"Atlassian Partner","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/partners/migrate"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Support for Atlassian Server products ends in February, 2024. Learn more about the "},{"type":"text","text":"Server end of support timeline","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/assess/journey-to-cloud"}}]},{"type":"text","text":"."}]}]}},{"id":"5v2qZZN20xEioXTNGK6WcA","title":"Jira 移行の管理と監視","description":"ダッシュボードでさまざまな移行計画を管理し、詳細を表示して、移行の進捗状況を監視します。","url":"/migration/docs/manage-and-view-the-details-of-jira-migration-plans/","lastPublished":"2023-12-15T10:11:34.466Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Manage and monitor your Jira migrations","type":"text"}]},{"type":"paragraph","content":[{"type":"text","text":"When you save or run a migration, it’s added to your Migrations dashboard where you can view the details and monitor the progress."}]},{"type":"paragraph","content":[{"type":"text","text":"The dashboard lets you:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"View the details of every migration, including summary of migrated data"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Run, copy, edit, delete, and archive your migration"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Monitor the progress of an ongoing migration and see the results"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"View pre-migration checks to see warnings and errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"View pre-migration and post-migration reports, and error logs"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Migrations dashboard"}]},{"type":"paragraph","content":[{"type":"text","text":"You can access the dashboard by opening the Jira Cloud Migration Assistant:"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"2fGcXDHQyCKpheMNSmNSZ5"},"layout":"default"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Migration status"}]},{"type":"paragraph","content":[{"type":"text","text":"The table below describes the possible statuses for your migrations:"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Status","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Description","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"SAVED","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your migration is saved and ready to run."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"RUNNING","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your migration is currently in progress."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"FINISHED","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your migration has finished, with all the tasks completed."}]},{"type":"paragraph","content":[{"type":"text","text":"Learn more about post-migration tasks","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/manage-and-view-the-details-of-jira-migration-plans/#After-you-migrate"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"INCOMPLETE","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your migration has finished, but there are errors or things that couldn’t be migrated. This also means that some data (users, groups, projects, etc.) has been migrated, and you might need to delete it from your Cloud site before re-migrating the same projects. "}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"FAILED","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your migration failed. This might be because a project key already exists in the destination site or the migration hit an unexpected error."}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Migration details"}]},{"type":"paragraph","content":[{"type":"text","text":"You can view the following details for each migration plan by selecting "},{"type":"text","text":"View details","marks":[{"type":"strong"}]},{"type":"text","text":" from the migration dashboard. "}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Configuration overview"}]},{"type":"paragraph","content":[{"type":"text","text":"Overview of your migration that shows configuration details and migration status."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"cBs1KMpST0vYlFES2Tjhi"},"layout":"default"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Data included in a migration"}]},{"type":"paragraph","content":[{"type":"text","text":"The "},{"type":"text","text":"This migration includes","marks":[{"type":"strong"}]},{"type":"text","text":" section that shows details and status of migrated items."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"7oLOOZc8H5gvxdJQ9q1CaI"},"layout":"default"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Logs and reports"}]},{"type":"paragraph","content":[{"type":"text","text":"The "},{"type":"text","text":"Logs and reports","marks":[{"type":"strong"}]},{"type":"text","text":" section that includes reports and errors logs to help you troubleshoot your migration."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"6a5FC6uFfx05azi9DpfJWd"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"You can download the following items:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Pre-migration report:","marks":[{"type":"strong"}]},{"type":"text","text":" Details on what is included in your migration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Post-migration report:","marks":[{"type":"strong"}]},{"type":"text","text":" Details on what was and wasn’t migrated."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error log:","marks":[{"type":"strong"}]},{"type":"text","text":" Errors related to your migration."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can find explanation of errors from the log file in the troubleshooting guide."}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"46YTk0kKIYtmAQv4EKbohT","label":"Learn how to troubleshoot your Jira migration"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"App migration"}]},{"type":"paragraph","content":[{"type":"text","text":"Here you can find information related to app migration."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Monitor your app migration"}]},{"type":"paragraph","content":[{"type":"text","text":"The details in the "},{"type":"text","text":"App migration progress","marks":[{"type":"strong"}]},{"type":"text","text":" section displays the following to monitor or review the progress of your app migration:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"app status"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"app migration logs"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"4ITxynSGMSiGFGlrvl2MHE"},"layout":"default"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"App migration statuses"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Status","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Description","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"READY","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration is ready to run."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"RUNNING","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration is in progress."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"SUCCESS","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration has finished successfully."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"INCOMPLETE","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration has finished, but some data wasn’t migrated. Select "},{"type":"text","text":"Re-run","marks":[{"type":"strong"}]},{"type":"text","text":" to retry an incomplete app migration. If the app’s migration continues to be unsuccessful, contact your Marketplace Partner (app vendor) for support."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"FAILED","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration has failed. Select "},{"type":"text","text":"Re-run","marks":[{"type":"strong"}]},{"type":"text","text":" to retry a failed app migration. If the app’s migration continues to fail, contact your Marketplace Partner (app vendor) for support."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"TIMED OUT","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The migration timed out. This is because the app has exceeded the permitted time period to migrate data. You can contact the respective app vendor for information on how to proceed with migrating data for the app."}]}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you have issues with any app for non-completion or failure to migrate, you should contact the Marketplace Partner (the app vendor) directly for support."}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"App migration progress logs","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Cloud Migration Assistant provides log files you can download to monitor the migration progress and status of every app. You can find the "},{"type":"text","text":"View logs","marks":[{"type":"strong"}]},{"type":"text","text":" button on the ‘This migration includes' tab for each app."}]},{"type":"paragraph","content":[{"type":"text","text":"To view app logs","marks":[{"type":"strong"}]},{"type":"text","text":":"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open the migration plan screen."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Navigate to the "},{"type":"text","text":"This migration includes","marks":[{"type":"strong"}]},{"type":"text","text":" tab > "},{"type":"text","text":"Apps","marks":[{"type":"strong"}]},{"type":"text","text":" section > "},{"type":"text","text":"Activity logs","marks":[{"type":"strong"}]},{"type":"text","text":" column. You’ll find a "},{"type":"text","text":"View logs ","marks":[{"type":"strong"}]},{"type":"text","text":"link for every app selected for migration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"View logs ","marks":[{"type":"strong"}]},{"type":"text","text":"for an app to download a CSV file that details the progress of your app’s migration."}]}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Note","marks":[{"type":"strong"}]},{"type":"text","text":":"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Log files have a 30-day event history limit. This means that logs will only list the most relevant events of the app’s migration in the last 30 days since the app’s migration started. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The log file begin with listing the most recent events, and are updated until you’ve downloaded the log file. You can download the file again for the most updated list of events."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Each log file is limited to the latest 4000 events. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The "},{"type":"text","text":"View logs","marks":[{"type":"strong"}]},{"type":"text","text":" link may be disabled if:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":" the app migration could not be found in cloud."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"the logs have expired (has exceeded the 30-day event history limit)."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"the app does not have an automated path."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"the app migration has not yet started."}]}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Re-run an app migration"}]},{"type":"paragraph","content":[{"type":"text","text":"You can re-run an unsuccessful app migration for individual apps that display a failed or incomplete status, without having to create a completely new migration plan. This feature allows the Cloud Migration Assistant to retry an app’s migration, and resolve issues that may have previously failed or left the app’s migration to be incomplete."}]},{"type":"paragraph","content":[{"type":"text","text":"To re-run an app, select "},{"type":"text","text":"Re-run","marks":[{"type":"strong"}]},{"type":"text","text":" in the ‘App migration progress’ table."}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Re-run limits"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Re-run the app migration "},{"type":"text","text":"within 12 days ","marks":[{"type":"strong"}]},{"type":"text","text":"of when you first started running the original migration. The app re-run feature will not be available for apps after the 12-day time-limit."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"This features is only available for apps that display the "},{"type":"text","text":"failed","marks":[{"type":"strong"}]},{"type":"text","text":" or "},{"type":"text","text":"incomplete","marks":[{"type":"strong"}]},{"type":"text","text":" status. It may not be available for certain apps that don’t support this feature."}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Cancel an app migration"}]},{"type":"paragraph","content":[{"type":"text","text":"You can cancel the migration of individual apps, if they appear to be stuck, take too long to migrate, or if you’ve changed your mind about migrating an app. This feature gives you better control over your app migration, as canceling a specific app does not affect the progress of any other apps you have in the migration."}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"After an app has started canceling, this action cannot be reversed."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"We recommend that you:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Contact your Marketplace Partner "},{"type":"text","text":"before","marks":[{"type":"strong"}]},{"type":"text","text":" canceling an app migration to check the migration progress to avoid canceling an otherwise smoothly running migration"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check your CMA progress logs to understand the status of your app data migration"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Contact your Marketplace Partner "},{"type":"text","text":"after","marks":[{"type":"strong"}]},{"type":"text","text":" canceling an app migration to verify if any app data was migrated to cloud, and for any further guidance they may provide"}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can find the "},{"type":"text","text":"Cancel ","marks":[{"type":"strong"}]},{"type":"text","text":"option under the "},{"type":"text","text":"Actions","marks":[{"type":"strong"}]},{"type":"text","text":" column."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshoot your migration"}]},{"type":"paragraph","content":[{"type":"text","text":"If you’re having problems with your migration, try looking for a solution in the troubleshooting guide."}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"46YTk0kKIYtmAQv4EKbohT","label":"Learn how to troubleshoot your Jira migration"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"After you migrate"}]},{"type":"paragraph","content":[{"type":"text","text":"Here’s what you can do after migration."}]},{"type":"paragraph","content":[{"type":"text","text":"Post-migration report","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Download the "},{"type":"text","text":"post migration report","marks":[{"type":"strong"}]},{"type":"text","text":" (.zip file) to know the status of the migrated data in your Cloud site. The report includes the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Summary","marks":[{"type":"strong"}]},{"type":"text","text":" - This lists the summary data on what successfully migrated and what didn't migrate."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Requires attention","marks":[{"type":"strong"}]},{"type":"text","text":" - This lists items that require your attention, for example, items that were not supported via migration."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For details, check the "},{"type":"text","text":"Logs and reports","marks":[{"type":"strong"}]},{"type":"text","text":" section above."}]},{"type":"paragraph","content":[{"type":"text","text":"Users and groups","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"To make sure your users and groups are set up correctly:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review members of groups and approve their permissions by going to "},{"type":"text","text":"Administration >","marks":[{"type":"strong"}]},{"type":"text","text":" "},{"type":"text","text":"User management","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Add users to the general administrator groups if necessary. The generic groups are: \"site-admins\", \"system-administrators\", \"atlassian-addons\", \"atlassian-addons-admin\"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you use an external user management system, check that your users have synced correctly."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When you are ready, invite your users. Go to "},{"type":"text","text":"Administration > Users > Show details ","marks":[{"type":"strong"}]},{"type":"text","text":"and then"},{"type":"text","text":" Resend invite","marks":[{"type":"strong"}]},{"type":"text","text":". When they first log in they may be prompted to set a new password and add personal details."}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you have the "},{"type":"text","text":"improved user management experience","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592"}}]},{"type":"text","text":", go to "},{"type":"text","text":"Administration > Directory > Users > Show details ","marks":[{"type":"strong"}]},{"type":"text","text":"and then"},{"type":"text","text":" Resend invite","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"paragraph","content":[{"type":"text","text":"Projects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can view the project on your Cloud site as soon as all the project data is migrated — even if your attachments haven't finished: Select the project name on your migration details page."}]},{"type":"paragraph","content":[{"type":"text","text":"To check that your projects have migrated successfully:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review projects and issues, or ask your users to review their own projects."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check for any unusual instances of "},{"type":"text","text":"Former User","marks":[{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":" This means that we were unable to match content to a user."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Use JQL and quick filters to check for any instances of the phrase "},{"type":"text","text":"(migrated).","marks":[{"type":"strong"}]},{"type":"text","text":" If you find this, you will need to merge the (migrated) field with the existing version in Cloud for your filter to work. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Link your other Atlassian products by going to "},{"type":"text","text":"Settings (cog icon) > Jira settings > Products > Application links.","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can then install any other apps you wish to use and onboard your users."}]}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"More information and support"}]},{"type":"paragraph","content":[{"type":"text","text":"We have a number of channels available to help you with your migration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For more migration planning information and FAQs, visit the "},{"type":"text","text":"Atlassian Cloud Migration Center","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/cloud"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Have a technical issue or need more support with strategy and best practices? "},{"type":"text","text":"Get in touch","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Looking for peer advice? Ask the "},{"type":"text","text":"Atlassian Community","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Want expert guidance? Work with an "},{"type":"text","text":"Atlassian Partner","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/partners/migrate"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Support for Atlassian Server products ends in February, 2024. Learn more about the "},{"type":"text","text":"Server end of support timeline","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/assess/journey-to-cloud"}}]},{"type":"text","text":"."}]}]}},{"id":"46YTk0kKIYtmAQv4EKbohT","title":"Jira Cloud Migration Assistant による移行のトラブルシューティング","description":"Jira Cloud Migration Assistant での移行に関連する既知の問題と、最も一般的な問題に対する解決策をご確認ください。","url":"/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/","lastPublished":"2024-11-19T04:40:42.213Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Troubleshoot migration with Jira Cloud Migration Assistant","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"This page will help you troubleshooting problems that you might encounter when using the Jira Cloud Migration Assistant."}]}]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"How to use this page","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Press Ctrl+F or Command+F (on a Mac) on this page and enter the error message details into the find field to look for the relevant KB article."}]}]},{"type":"paragraph","content":[{"type":"text","text":"We’ve divided this page into a few categories, depending on where you are in your migration journey:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Known issues"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Before you run the migration"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"After you run the migration"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"How to contact Atlassian support"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Known issues"}]},{"type":"paragraph","content":[{"type":"text","text":"Here’s a list of known issues that might affect your migration or the already migrated data."}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Topic","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Description","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Data integrity","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If your Jira Server site is highly customized, you may face additional issues when migrating. For example, if you have any required field with a null value the migration will fail because this is not supported on your Cloud site. We recommend cleaning up your instance data before migrating."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Incomplete migrations and projects","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"An incomplete status means that some things have been migrated but there was at least 1 entity that we couldn’t migrate. For example, we might be able to migrate a project but 1 issue fails because there is a null value in a custom field. In this case, the project will show up as incomplete even though all the actual data is complete. Many times this status will not be a problem for your migration. Download the error logs to determine what is causing the failure. "}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Changes on Server before migrating","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you make any changes on your Server site, wait at least 10 minutes before migrating to allow all data to be updated. "}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Changing project keys","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you choose to change a project key on your Server before or during migration, make sure that all configuration, filters and boards are updated with the new project key before attempting a new migration. "}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Links to projects and issues that aren’t included in the migration","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you have chosen to migrate in smaller batches, links to projects or issues that haven't yet been migrated will be missing until that linked item is migrated. "}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"History entries with missing references","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If a history entry refers to a missing link or attachment, the history entry won't be migrated. If a linked issue or project is migrated at a later date, the history entry will be updated. "}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"7ftGVLdrWWx3XXQ1lu6ldM"}}},{"type":"text","text":" boards not returning correct results","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The migration assistant does not check that the JQL issue filters on boards are returning the correct results after migration. If a board has a filter that mentions a project or field that is not yet migrated, the board may not return the same results after it is migrated. To fix this issue, edit the board's JQL filter after migrating. "},{"type":"text","text":"Learn more about board filters","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/jira-software-cloud/docs/configure-filters/"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Problems with Jira Align after the migration","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[473]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you use Jira Align, you need to complete additional steps before, during, and after the migration. If you’re having problems, see the linked page or contact Atlassian Support. "},{"type":"text","text":"Learn how to migrate Jira Align","marks":[{"type":"link","attrs":{"href":"https://help.jiraalign.com/hc/en-us/articles/20614894862356"}}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Before you run the migration"}]},{"type":"paragraph","content":[{"type":"text","text":"There are two things you can check before running the migration:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Pre-migration checks"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Pre-migration report"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Pre-migration checks"}]},{"type":"paragraph","content":[{"type":"text","text":"Pre-migration checks are a mandatory step of every migration. They make sure that your configuration is correct and that the data can be migrated to Cloud. "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"5QTpDzcwQ3vVBDngxkD1ff"}}}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Checks statuses"}]},{"type":"paragraph","content":[{"type":"text","text":"Here’s a brief description of statuses shown by pre-migration checks."}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[75]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Symbol","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[605]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Description","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[75]},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"2gvH3KPzEMx9SCCPQGmArU"},"layout":"default"}}]},{"type":"tableCell","attrs":{"colwidth":[605]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The check has passed. You can proceed with your migration."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[75]},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"49qniLvInjbDClK7gVa4gQ"},"layout":"default"}}]},{"type":"tableCell","attrs":{"colwidth":[605]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You can proceed with your migration, but you need to be aware of a potential issue. Expand the warning messages to view details."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[75]},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"0WJ1YPON1A8MvqLLXITBV"},"layout":"default"}}]},{"type":"tableCell","attrs":{"colwidth":[605]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You can’t proceed with your migration until you resolve the error. Expand the error messages to view details."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[75]},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"6XdPornPGpO23NyF0Ke1ZX"},"layout":"default"}}]},{"type":"tableCell","attrs":{"colwidth":[605]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The check wasn’t completed due to an unexpected error. Refresh the checks or contact Atlassian support."}]}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Common problems shown by checks"}]},{"type":"paragraph","content":[{"type":"text","text":"Here are common problems shown by checks and steps you need to take to solve them."}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Message","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Fixes / KB articles","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We are currently updating the migration service"}]}]},{"type":"tableCell","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The Jira Cloud Migration Assistant authentication token might have expired."}]},{"type":"paragraph","content":[{"type":"text","text":"Learn how to renew your authentication token","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We couldn’t check for users count limit"}]}]},{"type":"tableCell","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The Jira Cloud Migration Assistant authentication token might have expired."}]},{"type":"paragraph","content":[{"type":"text","text":"Learn how to renew your authentication token","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We couldn’t check for projects in your cloud site"}]}]},{"type":"tableCell","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The Jira Cloud Migration Assistant authentication token might have expired."}]},{"type":"paragraph","content":[{"type":"text","text":"Learn how to renew your authentication token","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We couldn’t check for projects in your cloud site"}]}]},{"type":"tableCell","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"text","text":"It’s possible that your cloud site is unavailable for migration. Here are the reasons and fixes:"}]},{"type":"paragraph","content":[{"type":"text","text":"Reason 1:","marks":[{"type":"strong"}]},{"type":"text","text":" Your sandbox has been deleted."}]},{"type":"paragraph","content":[{"type":"text","text":"Fix:","marks":[{"type":"strong"}]}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if your sandbox is deleted:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Go to "},{"type":"text","text":"admin.atlassian.com","marks":[{"type":"link","attrs":{"href":"http://admin.atlassian.com/"}}]},{"type":"text","text":", and then select your organization if you have more than one."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Products","marks":[{"type":"strong"}]},{"type":"text","text":" > "},{"type":"text","text":"Sandbox","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If deleted, "},{"type":"text","text":"contact support","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/contact/?postauth=true#/?inquiry_category=migration_support"}},{"type":"underline"}]},{"type":"text","text":" for further assistance."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Reason 2: ","marks":[{"type":"strong"}]},{"type":"text","text":"Your cloud site couldn’t be found or your Jira Cloud subscription has been deactivated due to inactivity."},{"type":"hardBreak"},{"type":"text","text":"Fix:","marks":[{"type":"strong"}]}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check if your cloud site subscription is canceled:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Go to "},{"type":"text","text":"admin.atlassian.com","marks":[{"type":"link","attrs":{"href":"http://admin.atlassian.com/"}}]},{"type":"text","text":", and then select your organization if you have more than one."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Billing","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If canceled, "},{"type":"text","text":"recover the canceled site","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/subscriptions-and-billing/docs/cancel-your-site-subscription/#Recover-a-site-that--x27-s-been-canceled"}}]},{"type":"text","text":"."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Projects already exists in your cloud site"}]}]},{"type":"tableCell","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Project Name and Project Key Conflict When Migrating Using Jira Cloud Migration Assistant (JCMA)","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/project-name-and-project-key-conflict-when-migrating-using-jira-cloud-migration-assistant-jcma-1101932314.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Multiple users have the same email address"}]}]},{"type":"tableCell","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"3MjiaCY9UckJ1r6baz2CI9"}}}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Invalid email addresses"}]}]},{"type":"tableCell","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"2JJkBY5xU6nc4Zd4KeSHAh"}}}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[343]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You’ve reached the limit of email aliases for a single email address"}]}]},{"type":"tableCell","attrs":{"colwidth":[337]},"content":[{"type":"paragraph","content":[{"type":"text","text":"This check is shown when the number of email aliases related to a single primary email exceeds the limit of 10. An alias is a variation of the primary email, for example "},{"type":"text","text":"charlie+suffix@atlassian.com","marks":[{"type":"em"}]},{"type":"text","text":" vs. "},{"type":"text","text":"charlie@atlassian.com","marks":[{"type":"em"}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"The limit exists on the cloud side and allows to create only 10 aliases per hour."}]},{"type":"paragraph","content":[{"type":"text","text":"Download CSV file","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When viewing the check, you can download a CSV file to help you resolve the issue. The file:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Lists all email aliases (including the first 10) for cases where the limit was exceeded. It might include aliases related to multiple primary emails."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Doesn’t include the primary email itself."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Goal","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your goal is to change the aliases into individual emails or delete the corresponding users. It’s enough if you do it for aliases that exceed the limit. However, since cloud subscriptions are billed per user, you might want to delete or deactivate these extra users."}]},{"type":"paragraph","content":[{"type":"text","text":"Solve the issue","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"To solve this issue, use the CSV file to identify the corresponding users and either update or delete them:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you manage users in Jira, you can update them in "},{"type":"text","text":"Administration > User management","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you manage users in an external directory, we recommend that you update users in the directory so the aliases aren’t provisioned to cloud."}]}]}]}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Data preparation errors"}]},{"type":"paragraph","content":[{"type":"text","text":"Here are errors related to the "},{"type":"text","text":"Data preparation","marks":[{"type":"strong"}]},{"type":"text","text":" check and steps you need to take to solve them. They are recorded in the log file (downloadable ZIP file)."}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120],"background":"var(--ds-background-neutral, #F4F5F7)"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Error Code","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[275],"background":"var(--ds-background-neutral, #F4F5F7)"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Error","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[285],"background":"var(--ds-background-neutral, #F4F5F7)"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Fixes / KB articles","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120]},"content":[{"type":"paragraph","content":[{"type":"text","text":"JCMA 124"}]}]},{"type":"tableCell","attrs":{"colwidth":[275]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR [JCMA 124] <project key> project-export: The board ‘<board name>’ is assigned invalid administrators: ‘<group name>’."}]}]},{"type":"tableCell","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"To assign valid administrators to your board:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open the board for which you want to assign administrators."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":" Go to "},{"type":"text","text":"Board","marks":[{"type":"strong"}]},{"type":"text","text":" > "},{"type":"text","text":"Configure","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the "},{"type":"text","text":"Administrators","marks":[{"type":"strong"}]},{"type":"text","text":" field, hover over to click the edit icon."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Remove the invalid groups mentioned in the error log."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Enter the names of the users or groups. If you start typing the name, a list of users and groups will be suggested. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Press the "},{"type":"text","text":"Enter","marks":[{"type":"strong"}]},{"type":"text","text":" key when finished."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120]},"content":[{"type":"paragraph","content":[{"type":"text","text":"JCMA 149"}]}]},{"type":"tableCell","attrs":{"colwidth":[275]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR [JCMA 149] <project key> project-export: The issue type ‘<issue type name>’ with issue key ‘<issue key>’ has no ‘<issue status>’ status in workflow ‘<workflow name>’."}]}]},{"type":"tableCell","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"To assign valid status:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select Settings > "},{"type":"text","text":"Issues","marks":[{"type":"strong"}]},{"type":"text","text":". "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Under "},{"type":"text","text":"WORKFLOWS","marks":[{"type":"strong"}]},{"type":"text","text":", click "},{"type":"text","text":"Workflow Schemes","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the "},{"type":"text","text":"Workflow","marks":[{"type":"strong"}]},{"type":"text","text":" column, look for the affected workflow."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open the workflow to view the list of valid statuses in the "},{"type":"text","text":"Linked Status","marks":[{"type":"strong"}]},{"type":"text","text":" column."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open the issue for which the invalid status was assigned."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"From the "},{"type":"text","text":"Workflow ","marks":[{"type":"strong"}]},{"type":"text","text":"list, select a valid status."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120]},"content":[{"type":"paragraph","content":[{"type":"text","text":"JCMA 510"}]}]},{"type":"tableCell","attrs":{"colwidth":[275]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR [JCMA 510] <projectKey> project-export Couldn't migrate Request Type with id <requestTypeId> linked to Issue Type with id <issueTypeId>"}]},{"type":"paragraph","content":[{"type":"text","text":"Add the Issue Type with id <issueTypeId> to the Issue type Scheme of the project with id <projectId> to resolve"}]}]},{"type":"tableCell","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You can perform step A and step B to fix this error."}]},{"type":"paragraph","content":[{"type":"text","text":"Step A:","marks":[{"type":"strong"}]},{"type":"text","text":" Make a list of issue types used for the request types of the Jira Service Management project."}]},{"type":"paragraph","content":[{"type":"text","text":"To make a list:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In Jira Server or Data Center go to "},{"type":"text","text":"Settings","marks":[{"type":"strong"}]},{"type":"text","text":" > "},{"type":"text","text":"Projects","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Search for the Jira Service Management project for which the error was found."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click to open "},{"type":"text","text":"Project settings","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Request types","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"From the "},{"type":"text","text":"Issue type ","marks":[{"type":"strong"}]},{"type":"text","text":"column, list down all the issue types. For example, Task, Service request etc."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Step B:","marks":[{"type":"strong"}]},{"type":"text","text":" Check and add the issue types that are missing from the "},{"type":"text","text":"Issue Types for Current Scheme","marks":[{"type":"strong"}]},{"type":"text","text":" list based on the issues types list from step A."}]},{"type":"paragraph","content":[{"type":"text","text":"To add the missing issue types:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Go to "},{"type":"text","text":"Settings","marks":[{"type":"strong"}]},{"type":"text","text":" > "},{"type":"text","text":"Issues","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"From the left panel, select "},{"type":"text","text":"Issue type schemes","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For the relevant issue type scheme of the Jira Service Management project, select "},{"type":"text","text":"Edit","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Drag the missing issue type from "},{"type":"text","text":"Available Issue Types","marks":[{"type":"strong"}]},{"type":"text","text":" to"},{"type":"text","text":" Issue Types for Current Scheme.","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Save","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"After step A and step B, you can retry your migration."}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120]},"content":[{"type":"paragraph","content":[{"type":"text","text":"JCMA 147"}]}]},{"type":"tableCell","attrs":{"colwidth":[275]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR [JCMA 147] <project key> project-export: The Kanban / Scrum board '<board name>’ cannot be linked to the Business project ‘<project name>’ on cloud. "}]}]},{"type":"tableCell","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR XXX project-export KANBAN/ SCRUM board [XXXX] cannot be linked to business project [XXX] on Cloud.","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/error-xxx-project-export-kanban-scrum-board-xxxx-cannot-be-linked-to-business-project-xxx-on-cloud-1207181874.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120]},"content":[{"type":"paragraph","content":[{"type":"text","text":"JCMA 151"}]}]},{"type":"tableCell","attrs":{"colwidth":[275]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR [JCMA 151] <project key> project-export: The workflow ‘<workflow name>' with transition '<transition name>’ is linked to an invalid screen."}]}]},{"type":"tableCell","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"To assign a valid screen to the workflow transition:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select Settings > "},{"type":"text","text":"Issues","marks":[{"type":"strong"}]},{"type":"text","text":". "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Under "},{"type":"text","text":"WORKFLOWS","marks":[{"type":"strong"}]},{"type":"text","text":", select "},{"type":"text","text":"Workflows","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Look for the affected workflow name, and select "},{"type":"text","text":"Edit","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the diagram, select the affected transition."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"On the right-hand side of the screen, select "},{"type":"text","text":"Edit","marks":[{"type":"strong"}]},{"type":"text","text":" to change the screen name."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Save","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Repeat steps 4 through 6 to fix multiple transitions."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120]},"content":[{"type":"paragraph","content":[{"type":"text","text":"JCMA 701"}]}]},{"type":"tableCell","attrs":{"colwidth":[275]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR CROSS-PROJECT-DATA project-export "},{"type":"text","text":"Exception Message generated on executing query for fetching arPlanPermissions -> ","marks":[{"type":"code"}]},{"type":"text","text":"<exception message>","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Exception Cause -> "},{"type":"text","text":"<exception cause>","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Use the following KB articles to resolve the error:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"How to fix the collation of the Microsoft SQL Server database for Jira manually","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-microsoft-sql-server-database-for-jira-manually-776646810.html"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Plans missing in Advanced Roadmaps for Jira after updating SQL Server Collation","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/plans-missing-in-advanced-roadmaps-for-jira-after-updating-sql-server-collation-949755480.html"}}]}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120]},"content":[{"type":"paragraph","content":[{"type":"text","text":"JCMA 152"}]}]},{"type":"tableCell","attrs":{"colwidth":[275]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR <project key> project-export Issue <issue type> has invalid issue type."}]}]},{"type":"tableCell","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"To assign an issue type: "}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Go to "},{"type":"text","text":"Projects","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open the project for which you want to add the issue type."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Project Settings","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Under "},{"type":"text","text":"Issue types","marks":[{"type":"strong"}]},{"type":"text","text":", select the issue type scheme."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Go to "},{"type":"text","text":"Actions","marks":[{"type":"strong"}]},{"type":"text","text":" > "},{"type":"text","text":"Use a different scheme","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Create a new scheme and associate with current projects","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Add all the relevant issue types from available issue types."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"OK","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Re-index project","marks":[{"type":"strong"}]},{"type":"text","text":", and then select "},{"type":"text","text":"Start project re-index ","marks":[{"type":"strong"}]},{"type":"text","text":"to save the changes."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Refresh","marks":[{"type":"strong"}]},{"type":"text","text":", and then select "},{"type":"text","text":"Acknowledge","marks":[{"type":"strong"}]},{"type":"text","text":" to complete the process."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[120]},"content":[{"type":"paragraph","content":[{"type":"text","text":"JCMA 130"}]}]},{"type":"tableCell","attrs":{"colwidth":[275]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR <project key> project-export: The filter ‘<filter name>’ has no owner assigned or no longer exists."}]}]},{"type":"tableCell","attrs":{"colwidth":[285]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Refer the "},{"type":"text","text":"Filters owned by deleted users","marks":[{"type":"strong"}]},{"type":"text","text":" section in the KB article to resolve the error:"}]},{"type":"paragraph","content":[{"type":"text","text":"How to migrate all boards and filters with the Jira Cloud Migration Assistant","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/migrationkb/how-to-migrate-all-boards-and-filters-with-the-jira-cloud-migration-assistant-jcma-1095774091.html#Flags"}}]}]}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Apps checks"}]},{"type":"paragraph","content":[{"type":"text","text":"The Cloud Migration Assistant lists errors and warnings when it checks apps for any issues that can potentially impact the migration of your apps. Learn more about pre-migration checks for apps"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"3IHdcN5jSCgJ9UuWmtI6he","label":"Learn more about pre-migration checks for apps"}}}]},{"type":"paragraph","content":[{"type":"text","text":"We also provide "},{"type":"text","text":"App vendor checks","marks":[{"type":"strong"}]},{"type":"text","text":", which are checks that app vendors (Marketplace Partners) run on your instance to highlight and provide resolutions steps for issues that may impact the migration of their app’s data to cloud."}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"6dYCspP2ErxGk58M6lfPGp","label":"Learn more about app-vendor checks"}}}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Pre-migration report"}]},{"type":"paragraph","content":[{"type":"text","text":"Pre-migration report is a ZIP archive that includes details of your migration, including migrated items, things that require attention, and summaries of users, groups, and configuration items. You can use it to verify what is being migrated and to find potential problems before you start."}]},{"type":"paragraph","content":[{"type":"text","text":"To download the pre-migration report:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open your migration plan."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Progress to the "},{"type":"text","text":"Review your migration","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the "},{"type":"text","text":"Logs and reports","marks":[{"type":"strong"}]},{"type":"text","text":" tab."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Download the pre-migration report."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"The report contains many entries, out of which the problem summary, description, and solution are also included in the following table:"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Problem summary","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Problem Description","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Solution","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Unsupported custom field configuration"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Migration of <custom_field_type_name> custom field type isn't supported. Therefore, the configuration for this field won't be migrated, and any items that reference it, such as workflow schemes and filters, may no longer work."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you need this custom field, recreate it in your cloud site and use a CSV import to update the issues post-migration. Refer to the "},{"type":"text","text":"Adding additional entities with CSV","marks":[{"type":"strong"}]},{"type":"text","text":" section in this document:"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7tbPHQ7TyrGrmRLgbMuwOt"}}}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Unsupported custom field configuration"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Migration of the <custom_field_name> custom field isn't supported. The value for this issue will not be migrated."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you need this field value, use a CSV import to update the issues post-migration. Refer to the "},{"type":"text","text":"Adding additional entities with CSV","marks":[{"type":"strong"}]},{"type":"text","text":" section in this document:"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7tbPHQ7TyrGrmRLgbMuwOt"}}}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Unsupported issue type"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"During the migration, the <issue_type_name_A> issue type will be renamed to <issue_type_name_B> issue type."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Review the issue type after migration to ensure it functions as expected. Some JQL references may be affected and need to be updated after migration."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Unsupported notification scheme"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The notification schemes aren't supported and won't be migrated."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The default notification scheme will be assigned to each project in the cloud site. Review the permissions post migration."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Missing configurations or references in the condition of the workflow"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The workflow will be migrated. However, the condition on <transition_name> transition of the workflow will be skipped, which may impact the permissions in your cloud site."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Review the workflow post-migration to ensure that the permissions are set correctly. To identify workflows that might be affected during pre-migration, run SQL queries from this page:"}]},{"type":"paragraph","content":[{"type":"text","text":"Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Missing configurations or references in the transition of the workflow"}]},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The <transition_validator_name> validator isn't supported. The workflow will still be migrated. However, the validator on <transition_name> transition of the workflow will be skipped, which may impact the permissions in your cloud site."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Review the workflow post-migration to ensure that the permissions are correctly set. To identify workflows that might be affected during pre-migration, run SQL queries from this page:"}]},{"type":"paragraph","content":[{"type":"text","text":"Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Missing configurations or references in the post function of the workflow"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The <name> post function isn't supported. The workflow will still be migrated, however the post function on <name> transition will be skipped, which may impact the workflow in your cloud site."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Review the workflow post-migration to ensure it functions as expected. To identify workflows that might be affected during pre-migration, run SQL queries from this page:"}]},{"type":"paragraph","content":[{"type":"text","text":"Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Unsupported custom event type"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The notification for the event type <event_type_name> isn't supported through migration (custom event issue). The value for this issue will not be migrated."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you need this field value, use a CSV import to update the issues post-migration. "}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Null filename for attachments"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Attachments with a null value for the filename aren't supported and won't be migrated."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you need this attachment on your cloud site, you need to first assign a non-null filename to the given attachment ID on your server and then run the migration."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Unsupported gadget"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"This gadget isn't supported and won't be migrated."}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the server, from the "},{"type":"text","text":"Dashboards","marks":[{"type":"strong"}]},{"type":"text","text":" menu, select the dashboard identified in the "},{"type":"text","text":"Entity IDs or keys ","marks":[{"type":"strong"}]},{"type":"text","text":"column of the CSV file. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"From the unsupported gadget identified in the "},{"type":"text","text":"Entity name","marks":[{"type":"strong"}]},{"type":"text","text":" column, select "},{"type":"text","text":"… > Delete","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the cloud site, open the migrated dashboard and select "},{"type":"text","text":"Edit","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Identify the desired gadget from the "},{"type":"text","text":"Add a Gadget","marks":[{"type":"strong"}]},{"type":"text","text":" list and select "},{"type":"text","text":"Add","marks":[{"type":"strong"}]},{"type":"text","text":". "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Done","marks":[{"type":"strong"}]},{"type":"text","text":" once you've added the gadget."}]}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"4NG8f3tKBLL0R1RsgenEQf","label":"View the list of supported gadgets"}}}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[197]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Partially migrated gadget"}]}]},{"type":"tableCell","attrs":{"colwidth":[208]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Found errors while migrating this gadget; therefore, it will be migrated without its configurations. For error details, refer to the log files generated when creating the support zip. "}]},{"type":"paragraph","content":[{"type":"text","text":"Steps to create a support zip","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/support/create-a-support-zip-790796819.html"}}]}]}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Identify the affected gadget and the corresponding dashboard from the log file."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open this dashboard on your cloud site."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Edit","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"… > Configure","marks":[{"type":"strong"}]},{"type":"text","text":" in the affected gadget."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Update the configuration value in this gadget."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Save","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"After you run the migration"}]},{"type":"paragraph","content":[{"type":"text","text":"If your migration fails or is incomplete, you can check the following items:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Error log"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"App migration progress logs"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Post-migration report"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Error log"}]},{"type":"paragraph","content":[{"type":"text","text":"To download the error log:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open your migration plan."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Progress to the "},{"type":"text","text":"Review your migration","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the "},{"type":"text","text":"Logs and reports","marks":[{"type":"strong"}]},{"type":"text","text":" tab."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Download the error log."}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Generic errors"}]},{"type":"paragraph","content":[{"type":"text","text":"Here’s a list of generic errors shown in the error log:"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Error","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Fixes / KB articles","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":" ERROR <Project_Key> project-import"},{"type":"hardBreak"},{"type":"text","text":"We couldn't import Project Component <Project_Component_Name>."},{"type":"hardBreak"},{"type":"text","text":"Reason: name: A component with the name <Project_Component_Name> already exists in this project..."},{"type":"hardBreak"},{"type":"text","text":"This caused <Number_of_Items> other items to fail."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We couldn't import Project Component - JCMA Error","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/pages/viewpage.action?pageId=1103430628"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR <Project_Key> project-import We couldn't import Project Version <Version_Name> because of <Number_of_Occurrences> missing dependencies: Project <Project_Key>."},{"type":"hardBreak"},{"type":"text","text":"This caused <Number_of_Issues> other items to fail. Check the reasons for the missing dependencies on your server site."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We couldn't import Project Version because of missing dependencies: Project - JCMA Error","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/pages/viewpage.action?pageId=1101926685"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":" <Project Key> project-import"},{"type":"hardBreak"},{"type":"text","text":"We couldn't import Issue <Project Key>-<Issue Number> because of 1 missing dependencies:"},{"type":"hardBreak"},{"type":"text","text":"Custom Field 'Sprint'. This caused <Number of Ocurrences> other items to fail."},{"type":"hardBreak"},{"type":"text","text":"Check the reasons for the missing dependencies on your server site."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We couldn't import Issue because of 1 missing dependencies: Custom Field 'Sprint'","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/pages/viewpage.action?pageId=1095247814"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"com.atlassian.jira.migration.orchestratorclient.OrchestratorClientErrorException: request to Migration Orchestrator failed"},{"type":"hardBreak"},{"type":"text","text":"com.atlassian.jira.migration.orchestratorclient.OrchestratorServerErrorException: failed to send a request to server"}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Request to server or Migration Orchestrator failed in JCMA","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/display/CLOUDKB/Request+to+server+or+Migration+Orchestrator+failed+in+JCMA"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":" ERROR <Project_Key> project-export"},{"type":"hardBreak"},{"type":"text","text":"The workflow: [Workflow_Name] transition [Transition_Name] Missing config [Config_Name] value refence [Value_Reference_Name] in workflow rule condition/validator or post-function [Workflow_Rule_Name]."},{"type":"hardBreak"},{"type":"text","text":"Double-check the workflow rule for missing config values or references."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Workflow missing config values or references - JCMA Error","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/workflow-missing-config-values-or-references-jcma-error-1108673524.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR <project-key> project-import We couldn't import Comment <comment-id> (on Issue <issue-key> by '<user>' on <timestamp>). Reason: CommentBodyCharacterLimitExceededException: No message."}]},{"type":"paragraph","content":[{"type":"text","text":"ERROR <project-key> project-import We couldn't import Issue <issue-key>. Reason: description: The entered text is too long. It exceeds the allowed limit of 32,767 characters.."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"\"CommentBodyCharacterLimitExceededException: No message\" or \"The entered text is too long. It exceeds the allowed limit of 32,767 characters..\" error message in JCMA","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/commentbodycharacterlimitexceededexception-no-message-or-the-entered-text-is-too-long-it-exceeds-the-allowed-limit-of-32-767-characters-error-message-in-jcma-1108674210.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":" ERROR <Project_Key> project-import"},{"type":"hardBreak"},{"type":"text","text":"We couldn’t import Issue <Issue_Key> because of 1 missing dependencies: Project <Project_Dependency_Key>."},{"type":"hardBreak"},{"type":"text","text":"This caused <Number_of_Items> other items to fail."},{"type":"hardBreak"},{"type":"text","text":"Check the reasons for the missing dependencies on your server site."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We couldn't import Issue because of missing dependencies: Project - JCMA Error","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/we-couldn-t-import-issue-because-of-missing-dependencies-project-jcma-error-1115149509.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR <Project_Key> project-export"},{"type":"hardBreak"},{"type":"text","text":"The workflow: [Workflow_Name] transition: [Transition_Name]"},{"type":"hardBreak"},{"type":"text","text":"has unsupported custom field reference in config hidFieldsList"},{"type":"hardBreak"},{"type":"text","text":"for workflow rule validator [Validator_Name]."},{"type":"hardBreak"},{"type":"text","text":"Double-check the workflow rule for missing config values or references."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Workflow rules migrated via Jira Cloud Migration Assistant","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/workflow-rules-migrated-via-jira-cloud-migration-assistant-1031838515.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR <Project_Key> project-export"},{"type":"hardBreak"},{"type":"text","text":"We couldn't export Issue <Issue_ID>."},{"type":"hardBreak"},{"type":"text","text":"Reason:"},{"type":"hardBreak"},{"type":"text","text":"com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException:"},{"type":"hardBreak"},{"type":"text","text":"Expected exactly <X> rows; the maximum marker row and the lowest"},{"type":"hardBreak"},{"type":"text","text":"ranked row for rank field[id=<Field_ID>]."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"List of all known Agile Lexorank error","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/list-of-all-known-agile-lexorank-error-953661203.html"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Jira server throws LexoRankIntegrityException error during reindexing or reranking operations ","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/jira-server-throws-lexorankintegrityexception-error-during-reindexing-or-reranking-operations-776664288.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"sun.security.validator.ValidatorException:"},{"type":"hardBreak"},{"type":"text","text":"PKIX path building failed:"},{"type":"hardBreak"},{"type":"text","text":"sun.security.provider.certpath.SunCertPathBuilderException:"},{"type":"hardBreak"},{"type":"text","text":"unable to find valid certification path to requested target"}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Unable to connect to SSL services due to \"PKIX Path Building Failed\" error","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"java.net.UnknownHostException: <AMAZON_S3_URL>"},{"type":"hardBreak"},{"type":"text","text":"java.net.ConnectException: Connection refused (Connection refused)"}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Preparing your firewall to migrate using the Jira Cloud Migration Assistant","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/preparing-your-firewall-to-migrate-using-the-jira-cloud-migration-assistant-1026058250.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We couldn't import Issue ABCD-12345. Reason: DataAccessException: java.sql.SQLException: PSQL_TOO_MANY_CONNECTIONS Exception already occurred in this workcontext, skipping next getConnection. This caused X other items to fail"}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"'FATAL too many connections' error when using PostgreSQL database due to user-specific connection limit","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/fatal-too-many-connections-error-when-using-postgresql-database-due-to-user-specific-connection-limit-238617669.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"java.lang.OutOfMemoryError: Java heap space"}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Jira server crashes with OutofMemory Java heap space error","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR YYY project-import We couldn't import Permission Scheme 'XYZ scheme'."}]},{"type":"paragraph","content":[{"type":"text","text":"Reason: IllegalStateException: Errors: {holder.parameter=User 'user.name' does not exist}"}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"There are permission schemes associated with the selected projects in your migration that reference invalid, or missing users. These users are often located in out of date accounts in your Crowd or External Identity Provider (IDP) that were never migrated across to begin with. "}]},{"type":"paragraph","content":[{"type":"text","text":"Fix:","marks":[{"type":"strong"}]}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Remove the referenced user from named permission scheme in your server/DC instance."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Remove or delete users","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/jira-cloud-administration/docs/manage-project-permissions/#Remove-users--groups--or-roles-from-a-permission-scheme"}}]},{"type":"text","text":" from permission schemes."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Use the Jira Cloud Migration Assistant to rerun the migration."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR YYY project-import We couldn't import Field Layout Item XXXXX-customfield_XXXXX."}]},{"type":"paragraph","content":[{"type":"text","text":"Reason: Field customfield_XXXXX does not exist in FieldLayout XXXXX. "}]},{"type":"paragraph","content":[{"type":"text","text":"ERROR YYY project-import We couldn't import Project YYY."}]},{"type":"paragraph","content":[{"type":"text","text":"Reason: IllegalArgumentException: Issue type scheme [XXXXX] does not exist. "}]},{"type":"paragraph","content":[{"type":"text","text":"ERROR YYY project-import We couldn't import Project YYY."}]},{"type":"paragraph","content":[{"type":"text","text":"Reason: IllegalArgumentException: Workflow scheme [XXXXX] does not exist."}]},{"type":"paragraph","content":[{"type":"text","text":"ERROR YYY project-import We couldn't import Issue YYY-XXXX."}]},{"type":"paragraph","content":[{"type":"text","text":"Reason: NullPointerException: There is no step in workflow [workflow] linked to status [status]."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"This is as a result of updating or removing previously migrated entities from the source or destination sites."}]},{"type":"paragraph","content":[{"type":"text","text":"Do one of the following to mitigate this problem:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you have run into this problem on a test site, "},{"type":"text","text":"reset and delete all data from your cloud site","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html"}}]},{"type":"text","text":". Or,"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you are unable to reset the target site, "},{"type":"text","text":"contact Atlassian Support","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/contact/#/"}}]},{"type":"text","text":"."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR YYY project-import We couldn't import Project Role Association XXXXX."}]},{"type":"paragraph","content":[{"type":"text","text":"Reason: IllegalArgumentException: Project role [XXXXX] does not exist"}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Indicates that the projects in your migration have roles or permission schemes, which reference groups or roles that no longer exist."}]},{"type":"paragraph","content":[{"type":"text","text":"Do one of the following to mitigate this problem:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Re-create these roles or groups so that they exist on the source before running the migration again. Or,"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Edit the project's permissions to remove any references to these roles or groups before running the migration again."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"More about editing permissions and roles in your Jira projects","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/jira-cloud-administration/docs/manage-project-roles/"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR <Project_Key> project-import We couldn't import Permission Scheme '<Project_Key> Standard Permission Scheme'. Reason: IllegalStateException: Errors: {holder.parameter=Group '<group name>' does not exist}"},{"type":"hardBreak"},{"type":"text","text":"Error Messages: []"},{"type":"hardBreak"},{"type":"text","text":"Error reasons: [VALIDATION_FAILED]. This caused 377987 other items to fail."}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Add the required <group name> to the Jira product access on cloud."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Remigrate the project from server to cloud"}]}]}]}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Errors specific to Jira Service Management"}]},{"type":"paragraph","content":[{"type":"text","text":"Here are errors specific to Jira Service Management."}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Error","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Fixes / KB articles","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[342]},"content":[{"type":"paragraph","content":[{"type":"text","text":"ERROR <Project_Key> project-export"},{"type":"hardBreak"},{"type":"text","text":"We couldn't export Issue <Issue_ID>."},{"type":"hardBreak"},{"type":"text","text":"Reason: com.querydsl.core.QueryException:"},{"type":"hardBreak"},{"type":"text","text":"Caught SQLServerException for <SQL_QUERY>"}]}]},{"type":"tableCell","attrs":{"colwidth":[338]},"content":[{"type":"paragraph","content":[{"type":"text","text":"How to fix the collation of Microsoft SQL Server database for Jira manually | Jira | Atlassian Documentation","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-sql-server-database-for-jira-776646810.html"}}]}]},{"type":"paragraph","content":[{"type":"text","text":" "}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"App migration progress logs"}]},{"type":"paragraph","content":[{"type":"text","text":"This section provides details about warning messages in app migration progress logs and suggestions on how to resolve them."}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you encounter multiple warning messages in your app log file, or if your app migration seems stuck:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"contact the Marketplace Partner and provide them with the log files and your cloud site URL. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"contact Atlassian support if the Marketplace Partner requires Atlassian help to resolve the warnings."}]}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[195]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Warning message","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[194]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Details","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[291]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Fixes","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[195]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Exception occurred in the server app"}]}]},{"type":"tableCell","attrs":{"colwidth":[194]},"content":[{"type":"paragraph","content":[{"type":"text","text":"An error has most likely occurred in the server app. This may stop further migration operations in the server app, and could cause a timed-out app migration."}]}]},{"type":"tableCell","attrs":{"colwidth":[291]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the app’s migration does not settle, contact the Marketplace Partner and provide the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"the app migration status and a clear description of the warning of the server exception"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"your cloud site url "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"entire progress logs of the app"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"details on "},{"type":"text","text":"how Marketplace Partners can handle server exceptions","marks":[{"type":"link","attrs":{"href":"https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions"}}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Marketplace Partner may direct you to contact Atlassian Support if they need Atlassian to help with server exception."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[195]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Failed to notify Cloud app about start of app migration"}]}]},{"type":"tableCell","attrs":{"colwidth":[194]},"content":[{"type":"paragraph","content":[{"type":"text","text":"An failure error occurred when attempting to notify with the Cloud app that app migration has started. Multiple retries to notify the cloud app has not returned as successful response. "},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"Notifying the cloud app is needed to allow Marketplace Partners to begin app migration. Potentially, this error can lead to a timed-out app migration."}]}]},{"type":"tableCell","attrs":{"colwidth":[291]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the cloud app does not get updated, contact the Marketplace Partner and provide the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"the app migration status and a clear description of this warning"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"your cloud site url "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"entire progress logs of the app"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"details on "},{"type":"text","text":"how Marketplace Partners can handle server exceptions","marks":[{"type":"link","attrs":{"href":"https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions"}}]}]}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Post-migration report"}]},{"type":"paragraph","content":[{"type":"text","text":"Post-migration report is a ZIP archive that includes details of your migration, including migrated and not migrated items, and things that require attention. You can also compare it with the pre-migration report to verify that all important items have been migrated."}]},{"type":"paragraph","content":[{"type":"text","text":"To download the post-migration report:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Open your migration plan."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Go to the "},{"type":"text","text":"Review your migration","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the "},{"type":"text","text":"Logs and reports","marks":[{"type":"strong"}]},{"type":"text","text":" tab."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Download the post-migration report."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"This report contains many entries, out of which the problem summary, description, and solution is same as described in the "},{"type":"text","text":"pre-migration report","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Pre-migration-report"}}]},{"type":"text","text":" or includes some additional data such as: “JQL for this entity couldn't be fully resolved”. In this case, "},{"type":"text","text":"use the JQL article for a resolution","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/migrationkb/how-to-fix-jql-resolution-related-errors-1455882688.html"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How to contact Atlassian support"}]},{"type":"paragraph","content":[{"type":"text","text":"If you’re unable to fix the problem using this page, "},{"type":"text","text":"contact support","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/contact/#/"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"For a quicker response from the support team, it’s recommended that you share a support zip with the Atlassian Support team. "},{"type":"text","text":"Learn how to create a Support ZIP","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/support/create-a-support-zip-790796819.html"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"More information and support"}]},{"type":"paragraph","content":[{"type":"text","text":"We have a number of channels available to help you with your migration."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For more migration planning information and FAQs, visit the "},{"type":"text","text":"Atlassian Cloud Migration Center","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/cloud"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Have a technical issue or need more support with strategy and best practices? "},{"type":"text","text":"Get in touch","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Looking for peer advice? Ask the "},{"type":"text","text":"Atlassian Community","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Want expert guidance? Work with an "},{"type":"text","text":"Atlassian Partner","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/partners/migrate"}}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Support for Atlassian Server products ends in February, 2024. Learn more about the "},{"type":"text","text":"Server end of support timeline","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/assess/journey-to-cloud"}}]},{"type":"text","text":"."}]}]}},{"id":"7L5wvDU5VPDkCf9uXaK34L","title":"Jira Server、Data Center、Cloud の管理上の違い","description":"Jira Cloud の管理と Jira Data Center と Server の管理上の違いを詳述します。","url":"/migration/docs/differences-administering-jira-data-center-and-cloud/","lastPublished":"2024-05-06T05:22:46.623Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Differences administering Jira Server or Data Center and Cloud","type":"text"}]},{"type":"paragraph","content":[{"type":"text","text":"This page outlines the differences you can expect"},{"type":"text","text":" as a Jira Data Center or Server administrator","marks":[{"type":"strong"}]},{"type":"text","text":" when moving to Jira Cloud. Some of the capabilities listed below apply to more than one product. "}]},{"type":"paragraph","content":[{"type":"text","text":"If you want to explore how Cloud is different for your users, check out the "},{"type":"text","text":"Cloud adoption toolkit","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/enterprise/resources/cloud-adoption-toolkit"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Administrator roles"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Administrator global permissions "}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In Jira Data Center and Server, there were two levels of global administrator permissions, Jira administrator, and System administrator. In Cloud, you assign roles to people. Roles include User, Product admin (which is equivalent to Jira administrator global permission), and Organization admin, which is similar to System administrator global permission, but has rights to manage user directories, security settings, billing details, and other configurations for all the products in your organization, not just Jira. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"4IwARgP9vGazLHMddoUA2c"}}}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Organization admin, Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Apps and integrations"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"30Jypj4cP415vZJfQ2CHVd"},"layout":"default"}},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Listeners "}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can’t configure listener interfaces in Cloud. In Jira Data Center and Server, listeners were used when you wanted to trigger an action in an external system based on an event that happened in Jira. Webhooks provide a better way to do this in Jira Cloud products (and more recent versions of Jira Data Center)."}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Webhooks","marks":[{"type":"link","attrs":{"href":"https://developer.atlassian.com/cloud/jira/platform/webhooks/"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Organization admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Assets (previously known as Insight)"}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Assets is a part of Jira Service Management used for asset management. In cloud, it’s available on selected plans. There are some differences in how asset management works including object schema templates, integration with other 3rd-party tools, some bulk actions, and the ability to extend automation with Groovy scripts."}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"3D67THY1xeVPQqLFASejvk"}}},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Install intermediate certificates "}]},{"type":"paragraph","content":[{"type":"text","text":"Not available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"It’s not possible to install intermediate certificates in Jira Cloud products as they can cause problems when you add secure POP/IMAP mail servers that have certificates signed by non-root CAs. If you need an intermediate certificate for an integration, you should obtain a certificate signed by a trusted root Certification Authority (CA)."}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"N/A"}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Organization admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Opsgenie incident management"}]},{"type":"paragraph","content":[{"type":"text","text":"Only available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Opsgenie provides on-call and alert management and is included with your Jira Service Management Cloud subscription. Features available may depend on your plan. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Get to know Opsgenie","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/jira-service-management-cloud/docs/get-to-know-opsgenie/"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Auditing and governance"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Audit logs "}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud, and may require an additional subscription."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"An audit log is available with all paid "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":" Cloud and Jira Service Management Cloud plans, and is similar to the audit log provided with Jira Server. However, the Cloud audit log doesn’t provide the ability to configure granular coverage areas and levels as in Jira Data Center. An additional audit log for user management and organization-level events is available with an Enterprise plan or "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"32rh3DLuu7FT2Wxp0JO3Bp"}}},{"type":"text","text":" subscription. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"4FwAqKDJmGLUX6L9jRzWRP"}}},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"4Mu8rM0uufqjWEp3RM1vT"}}},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Organization admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"6J7EUMIx1mZcgyH0l052lF"},"layout":"default"}},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Email and mail servers"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Customize email templates "}]},{"type":"paragraph","content":[{"type":"text","text":"Not available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can’t modify email templates in "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":" Cloud. In Jira Data Center and Server, this was only possible by modifying the underlying Velocity templates, which you don’t have access to in Cloud. Customer email customization is possible in Jira Service Management. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"N/A"}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Organization admin, Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Outgoing mail server "}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Your Cloud application includes an internal SMTP server configured to send notifications. There should be no need for you to administer the internal SMTP server manually. You can configure the sender email address for Jira projects, so emails are sent on behalf of your domain."}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"N/A"}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Organization admin, Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Incoming mail server "}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can configure POP/IMAP mail servers but not file system messages. An incoming mail server is used to create issues via email, and must be configured to standard ports POP: 110; SECURE_POP: 995; IMAP: 143; SECURE_IMAP: 993. You can also connect a Google, Microsoft or other custom email address to your service project and view email logs for each of these accounts."}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"66feGH9iJIT2xpMVikHjTw"}}}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Organization admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"General administration"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"4Kn3USjUYaZwyGidBoCfgF"},"layout":"default"}},{"type":"rule"},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"3D6EWQKlXo5f3S8o7SlTNh"},"layout":"default"}},{"type":"rule"},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"4jjwDRvmqLYZPkepbEkUkx"},"layout":"default"}},{"type":"rule"},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"7Mc37JnllFDjjIFMLzwgZU"},"layout":"default"}},{"type":"rule"},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"3dQ3TqdMxFCw9AMwiylvx3"},"layout":"default"}},{"type":"rule"},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"4TLdt9mmtX1QJrSkrvkgm"},"layout":"default"}},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Project and workflow administration"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Archive individual issues "}]},{"type":"paragraph","content":[{"type":"text","text":"Now available in Cloud via API"}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Individual issue archiving, previously exclusive to Jira Data Center, is now available in Jira Cloud for Premium and Enterprise customers. Jira Cloud admins can archive issues using APIs"}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Individual issues can now be archived or unarchived using APIs. "},{"type":"text","text":"Learn more about announcement here","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Jira-Software-articles/Now-archive-issues-on-Jira-Cloud-with-APIs/ba-p/2442344"}}]},{"type":"text","text":", and check out the "},{"type":"text","text":"API documentation to learn how it works.","marks":[{"type":"link","attrs":{"href":"https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-group-issues"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"5LxBfiflQ5tpGL1ZvE4VJ6"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Cross-project boards and filters "}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in cloud"}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In Jira Data Center and Server, boards locations are associated to projects. This connection ensures that the boards and filters are always available, even if the original creator is no longer active.However, in Jira Cloud, the location of cross project boards is associated to the user and not projects."}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In Jira Cloud, if the owner of a cross-project board or filter becomes inactive, the board or filter becomes private and can no longer be accessed or modified."}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"5LxBfiflQ5tpGL1ZvE4VJ6"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Import issues "}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In Cloud, you can import data from a range of external applications using a CSV or JSON file, or import data directly from Bitbucket and Trello. This method is not used when migrating from Jira Server or Data Center to Cloud, as specific migration tools are available to help streamline this process. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"2Y8GlBXR4CyYe5aDqKYZQv"}}},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Organization admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Import XML workflows from file"}]},{"type":"paragraph","content":[{"type":"text","text":"Not available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"While product admins can export a workflow to XML, you can only import workflows from the Marketplace, not directly from an XML file for security reasons. You can share your workflow with other users on Marketplace. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"79lKjX28uDkgRM0Wx5g09u"}}},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Inject HTML and JavaScript into issue fields "}]},{"type":"paragraph","content":[{"type":"text","text":"Not available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can’t paste or otherwise inject HTML and JavaScript into issue fields. This is to limit the risk of cross-site scripting (XSS) attacks. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"N/A"}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admins, Users"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Text gadget "}]},{"type":"paragraph","content":[{"type":"text","text":"Not available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Text gadget is not available in Cloud. This is to limit the risk of cross-site scripting (XSS) attacks. The gadget was disabled by default in Jira Data Center and Server for the same reason. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"N/A"}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admins, Users"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Issue hierarchy model"}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Server or Data Center maintains two types of issue hierarchy:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":" connects issues from the base level (containing stories, bugs, tasks) to epics. Thus a valid epic-link relationship is when the base/child issue is one level below the epic level."}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"r1PBw6U0Imt8EDNxtdNXD"},"layout":"default"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Advanced Roadmaps installed in the Server or Data Center instance connects issues around in an extended hierarchy. "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"An epic link connects an issue from the base/child level (level 0) to an issue of the epic issue type fixed at level 1. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"A parent link connects an issue to a parent on a level above it, provided the parent issue type is not a built-in epic issue type."}]}]}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"3DlWvYjSrLMmG1Vfru9LUi"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In Cloud, the issue hierarchy is similar to the one in Advanced Roadmaps. "}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"6zW4LEYxYth4TmGhMAy84m","label":"Learn more about issue hierarchy in Cloud"}}}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"5DVCnj3KI2SKX7B4bCjGoH","label":"Learn about the two methods to maintain epic link information during migration."}}}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admins"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2358Ah4pe7pH6t3zbEvdNi"}}},{"type":"text","text":", Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Service project administration"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Canned responses"}]},{"type":"paragraph","content":[{"type":"text","text":"Works differently in Cloud"}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In Jira Service Management Cloud, a canned response can be either personal or shared. A personal canned response can’t be shared with other agents and will only be visible to the agent or admin who created it. Shared canned responses, on the other hand, are shared with all the agents in a service project. Currently, only project admins can create shared canned responses in Jira Service Management. "}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Learn more about canned responses in Jira Service Management","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/jira-service-management-cloud/docs/create-a-canned-response/"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Import SLA configuration from another project"}]},{"type":"paragraph","content":[{"type":"text","text":"Not available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can’t currently export the SLA configuration from one project and import it into another. This functionality was available in Jira Service Management Data Center and Server, but has not yet been developed for Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"N/A"}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priority schemes"}]},{"type":"paragraph","content":[{"type":"text","text":"Not available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"What’s different","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In Jira Service Management Data Center and Server, you could configure priorities per project. This is not available in Cloud."}]},{"type":"paragraph","content":[{"type":"text","text":"How it works in Cloud","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"N/A"}]},{"type":"paragraph","content":[{"type":"text","text":"Who it affects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"person"}}},{"type":"text","text":" Product admin"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"icon","parameters":{"iconKey":"AtlassianIcon"}}},{"type":"text","text":" Jira Service Management"}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Need help choosing?"}]},{"type":"paragraph","content":[{"type":"text","text":"Still deciding whether cloud or Data Center is right for your organization? Head to our comparison page to explore the benefits of each."}]},{"type":"paragraph","content":[{"type":"text","text":"Learn more about the differences between Cloud and Data Center","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/assess/compare-cloud-data-center"}}]}]}]}},{"id":"5ptYdtXuNWU5LGxPtnDurc","title":"Jira Cloud Migration Assistant を使用して移行する (レガシー)","description":"すべての情報が 1 ページに表示された Jira Cloud Migration Assistant のレガシードキュメント。","url":"/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/","lastPublished":"2024-09-05T08:21:51.632Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Use Jira Cloud Migration Assistant to migrate (legacy)","type":"text"}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"This documentation is undergoing changes","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Although we’ve marked this page as "},{"type":"text","text":"legacy","marks":[{"type":"strong"}]},{"type":"text","text":", the content is accurate and you can still use it, especially if you prefer to see all the information on a single page. If you’d like to see the new experience, where the content is divided into a more granular sequence and clear steps, go to "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"33IzqiSpqBy6C4lN6r2ItZ"}}},{"type":"text","text":"."}]}]},{"type":"paragraph","content":[{"type":"text","text":"The Jira Cloud Migration Assistant helps you migrate your Server and Data Center data to a new or existing cloud site. You can migrate:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Software"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Service Management"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Work Management (formerly Jira Core)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Advanced Roadmaps plans with linked issue sources (projects and single-project boards). Any plans with issue sources as filters and cross-project boards is not migrated. "},{"type":"text","text":"Learn more about what is migrated and what isn’t","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/migrate-advanced-roadmaps-plans/"}}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Built and maintained by Atlassian, the app is free to install and use."}]},{"type":"paragraph","content":[{"type":"text","text":"Once installed, you can choose what you want to move to the Cloud, start migrating at your convenience, and monitor the progress of everything throughout the migration process."}]},{"type":"paragraph","content":[{"type":"text","text":"If you are new to migration, use "},{"type":"text","text":"our migration guide","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/cloud/guide/introduction/overview"}}]},{"type":"text","text":" to prepare and plan for your migration from Server to Cloud. "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Before you migrate"}]},{"type":"paragraph","content":[{"type":"text","text":"Here are some key things to be aware of before using this app:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Data won’t be overwritten or deleted","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"When the Jira Cloud Migration Assistant migrates your data, it will be added to your Cloud site along with any data that is already there. It won’t delete anything from either your Server or Cloud sites."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Data may get linked to avoid duplication","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"When you migrate multiple times we will attempt to link your data to avoid duplication. "},{"type":"text","text":"Learn about how we link data","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/how-the-jira-cloud-migration-assistant-links-your-data/"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Using Site Import and the Jira Cloud Migration Assistant can cause data duplication","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Migrating data in stages, first with Jira Site Import then followed by the Jira Cloud Migration Assistant from the same Server or Data Center instance, will cause shared configuration entities (workflows, custom fields, schemes, etc.) to be duplicated on the Cloud site. We don’t recommend this migration strategy because you will need to do a large amount of manual post-migration cleanup work."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Check the "},{"type":"text","text":"types of data that the Jira Cloud Migration Assistant can migrate","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/"}}]},{"type":"text","text":" before using it to run your migration. "}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Before you begin","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Before attempting a test or production migration, ensure you've completed all of the steps for the Jira Cloud Migration Assistant in the "},{"type":"text","text":"pre-migration checklist","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/jira-pre-migration-checklist/"}}]},{"type":"text","text":". The checklist will help you prepare yourself and your data for migration, and ensure you avoid common sources of migration failure."}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Install the Jira Cloud Migration Assistant app (for Jira 7.6 or newer)"}]},{"type":"paragraph","content":[{"type":"text","text":"If you're on Jira version "},{"type":"text","text":"8.14 ","marks":[{"type":"strong"}]},{"type":"text","text":"or higher, the migration assistant is automatically installed in your Server instance."}]},{"type":"paragraph","content":[{"type":"text","text":"To install the app:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In Jira Server or Data Center go to "},{"type":"text","text":"Settings","marks":[{"type":"strong"}]},{"type":"text","text":" > "},{"type":"text","text":"Manage apps","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Choose "},{"type":"text","text":"Find new apps ","marks":[{"type":"strong"}]},{"type":"text","text":"and search for "},{"type":"text","text":"Jira Cloud Migration Assistant.","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Choose "},{"type":"text","text":"Install","marks":[{"type":"strong"}]},{"type":"text","text":" and you're all set."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"To find the migration assistant:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Go to "},{"type":"text","text":"Settings","marks":[{"type":"strong"}]},{"type":"text","text":" > "},{"type":"text","text":"System","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the left panel, locate the "},{"type":"text","text":"Import and Export","marks":[{"type":"strong"}]},{"type":"text","text":" category, and select "},{"type":"text","text":"Migrate to cloud","marks":[{"type":"strong"}]},{"type":"text","text":". The "},{"type":"text","text":"Migration Assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen appears."}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Note","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you’re unable to find the migration assistant, check that you’re on a "},{"type":"text","text":"supported version of Jira","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/supported-versions-for-the-jira-cloud-migration-assistant/"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If your Jira Server or Data Center is behind a firewall, you'll need to allow access domains listed in "},{"type":"text","text":"IP addresses and domains for Atlassian cloud products","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/#For-JCMA-plugin-host-communication-"}}]},{"type":"text","text":"."}]}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"3HqoHUbvfUBMjWrjPyIfeR"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"There are four steps to create your migration path:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Assess your apps"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Prepare your apps"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review all email domains"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Migrate your data"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"The sections that follow explain each of these stages in detail."}]},{"type":"paragraph","content":[{"type":"text","text":"If you have no apps to migrate, you can skip to step 3."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"1. Assess your apps"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Note about apps in ‘Stage 1’ and ‘Stage 2’ ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"On the "},{"type":"text","text":"Assess your apps","marks":[{"type":"strong"}]},{"type":"text","text":" screen, apps with an ‘Automated path’ can be listed with a "},{"type":"text","text":"Stage 1","marks":[{"type":"strong"}]},{"type":"text","text":" or "},{"type":"text","text":"Stage 2 ","marks":[{"type":"strong"}]},{"type":"text","text":"label."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Stage 1","marks":[{"type":"strong"}]},{"type":"text","text":": Apps in this stage have an unknown, or demonstrated low migration success rates. If you choose to migrate Stage 1 apps and the app data migration fails, you will need to contact the respective Marketplace Partner (app vendor) for support."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Stage 2","marks":[{"type":"strong"}]},{"type":"text","text":": Apps in this stage have demonstrated high migration success rates."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Learn more about the stages of apps with migration paths","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/assess-apps-with-the-jira-cloud-migration-assistant/#Understand-the-%E2%80%98Can-be-migrated%E2%80%99-column"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you have critical data managed by apps on your Server, be sure to check with the app vendor about the best process to migrate that data."}]}]},{"type":"paragraph","content":[{"type":"text","text":"Use the Jira Cloud Migration Assistant to see the apps you’ve installed on your Server and assess apps in preparation to migrate. "},{"type":"text","text":"Assessing your apps","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/assess-and-migrate-apps-with-the-cloud-migration-assistant/"}}]},{"type":"text","text":" and choosing alternatives (if required) for your Cloud site before migration removes the risk of your apps blocking your migration at a crucial time."}]},{"type":"paragraph","content":[{"type":"text","text":"To begin assessing your apps:"}]},{"type":"paragraph","content":[{"type":"text","text":"On the "},{"type":"text","text":"Migration Assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen, select "},{"type":"text","text":"Assess your apps","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"7B5QkJZxA3JZz4yUC8Yqvc"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"Learn how to use the 'Assess your apps' screen","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/assess-apps-with-the-jira-cloud-migration-assistant/"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"When you have finished assessing your apps, select "},{"type":"text","text":"Done","marks":[{"type":"strong"}]},{"type":"text","text":". This takes you back to the "},{"type":"text","text":"Migration Assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen where you can choose to prepare your apps as the next step."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"2. Prepare your apps"}]},{"type":"paragraph","content":[{"type":"text","text":"There are 3 main tasks you’ll perform at this stage:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Connect to your cloud site"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Install your apps"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Agree to app migration"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"On the "},{"type":"text","text":"Migration Assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen, select "},{"type":"text","text":"Prepare your apps","marks":[{"type":"strong"}]},{"type":"text","text":"."},{"type":"hardBreak"},{"type":"text","text":"This takes you to the "},{"type":"text","text":"Connect to cloud ","marks":[{"type":"strong"}]},{"type":"text","text":"screen."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"2.a. Connect to your Cloud site"}]},{"type":"paragraph","content":[{"type":"text","text":"You can connect to your chosen Cloud site at this step. There are three ways to do this."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"- Select your existing Cloud site from the dropdown."},{"type":"hardBreak"},{"type":"text","text":"- Signup for an Atlassian Free plan (max 10 users, free Cloud site)."},{"type":"hardBreak"},{"type":"text","text":"- Set up a free product trial"}]},{"type":"paragraph","content":[{"type":"text","text":"Once your destination is selected, click "},{"type":"text","text":"Continue","marks":[{"type":"strong"}]},{"type":"text","text":". This takes you to the "},{"type":"text","text":"Install your apps ","marks":[{"type":"strong"}]},{"type":"text","text":"screen."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"2.b. Install your apps"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Install app","marks":[{"type":"strong"}]},{"type":"text","text":" for each listed app to install it on your Cloud site."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Read the support and privacy policy for each app."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Continue. ","marks":[{"type":"strong"}]},{"type":"text","text":"This takes you to the "},{"type":"text","text":"Agree to app migration","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In order to complete the assessment flow, you must install the app/s you need in Cloud at this stage."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"We strongly recommend reading the privacy policy of each app. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The "},{"type":"text","text":"Done","marks":[{"type":"strong"}]},{"type":"text","text":" button will be disabled if you have not done the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"assigned a status to each app (on the "},{"type":"text","text":"Assess your apps","marks":[{"type":"strong"}]},{"type":"text","text":" screen)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"installed apps needed in Cloud (on the "},{"type":"text","text":"Install your apps","marks":[{"type":"strong"}]},{"type":"text","text":" screen)"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Complete the above tasks to enable the "},{"type":"text","text":"Done","marks":[{"type":"strong"}]},{"type":"text","text":" button."}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"2.c. Agree to app migration"}]},{"type":"paragraph","content":[{"type":"text","text":"When you perform an app migration, the data moves from each Server app to its Cloud version on your Cloud site. The Marketplace Partner (app vendor) that built each app has created a migration pathway to move the data."}]},{"type":"paragraph","content":[{"type":"text","text":"During this process, the Marketplace Partner will actually be performing the app data migration, not Atlassian. Because of this, you need to review, and agree to each Marketplace Partner agreement so they can access your data to migrate it."}]},{"type":"paragraph","content":[{"type":"text","text":"In order to complete the assessment flow, you must provide consent and agree to app migration for each app."}]},{"type":"paragraph","content":[{"type":"text","text":"On the "},{"type":"text","text":"Agree to app migration","marks":[{"type":"strong"}]},{"type":"text","text":" screen:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"View policy","marks":[{"type":"strong"}]},{"type":"text","text":" for each app that shows as requiring your consent."},{"type":"hardBreak"},{"type":"text","text":"This opens a card that:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"lists all the types of data the Marketplace Partner (vendor) will have access to, such as "},{"type":"text","text":"read core data","marks":[{"type":"code"}]},{"type":"text","text":" or "},{"type":"text","text":"read user data.","marks":[{"type":"code"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"links to the "},{"type":"text","text":"Atlassian Marketplace Terms of Use","marks":[{"type":"strong"}]},{"type":"text","text":", the "},{"type":"text","text":"Marketplace Partners Privacy Policy,","marks":[{"type":"strong"}]},{"type":"text","text":" and the "},{"type":"text","text":"Marketplace Partners Terms of Use","marks":[{"type":"strong"}]},{"type":"text","text":". We strongly recommend you read this for each app you migrate."},{"type":"hardBreak"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Confirm","marks":[{"type":"strong"}]},{"type":"text","text":" on this card."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When you have performed the above action for all applicable apps, select "},{"type":"text","text":"Done","marks":[{"type":"strong"}]},{"type":"text","text":" to return to the "},{"type":"text","text":"Migration Assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can find detailed information the third-party migration agreement in the section that follows."}]},{"type":"paragraph","content":[{"type":"text","text":"Third-party migration agreement","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"When an app migration is performed, the migration moves the app data from each Server app to its Cloud version on your Cloud site. This can take place alongside a migration of a Confluence or Jira instance, or can be run alone."}]},{"type":"paragraph","content":[{"type":"text","text":"The Marketplace Partner (vendor) that built each app has created a migration pathway to move the data, via the Atlassian platform known as the "},{"type":"text","text":"App migration platform","marks":[{"type":"link","attrs":{"href":"https://developer.atlassian.com/platform/app-migration/"}}]},{"type":"text","text":". "}]},{"type":"paragraph","content":[{"type":"text","text":"It is very important to understand that the Marketplace Partner (vendor), who developed a particular app, will be performing the data migration. Atlassian has developed the App migration platform to be the conduit between the Marketplace Partner and yourself as the app user. "}]},{"type":"paragraph","content":[{"type":"text","text":"Data security and allowed access scopes","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The App migration platform allows Server apps to export your app data to Cloud, and to access Confluence and Jira mappings. The access is very tightly controlled and restricted to a list of data types, or "},{"type":"text","text":"access scopes","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Marketplace Partners who built the apps installed on your Server instance, have documented the access scopes required to migrate the apps."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"These access scopes are surfaced in the Cloud Migration Assistant so that you can consent to the Marketplace Partner accessing this data."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can find the specific information and list of access scopes on the "},{"type":"text","text":"Security","marks":[{"type":"link","attrs":{"href":"https://developer.atlassian.com/platform/app-migration/security/"}}]},{"type":"text","text":" and "},{"type":"text","text":"Access scopes","marks":[{"type":"link","attrs":{"href":"https://developer.atlassian.com/platform/app-migration/security/access-scopes/"}}]},{"type":"text","text":" pages in Atlassian’s developer documentation. For more context, read the "},{"type":"text","text":"data privacy guidelines for developers","marks":[{"type":"link","attrs":{"href":"https://developer.atlassian.com/platform/marketplace/data-privacy-guidelines/"}}]},{"type":"text","text":" that Atlassian recommends."}]},{"type":"paragraph","content":[{"type":"text","text":"Agreeing to a migration","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Each Marketplace Partner app has different access scopes. You must review and agree to each Marketplace Partner agreement before they can access your data to migrate. "}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Atlassian’s Cloud Terms of Service and Privacy Policy "},{"type":"text","text":"do not apply to any of the apps installed in your Cloud site","marks":[{"type":"strong"}]},{"type":"text","text":". Each Marketplace Partner (previously known as app vendors) writes their own privacy policy and terms of use. You must review and agree to each Marketplace Partner privacy policy and terms of use before they can access your data to migrate."}]}]},{"type":"paragraph","content":[{"type":"text","text":"It’s important to know the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Only an app with an automated migration path needs you to agree to the migration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you agree to third-party migration, you can revoke your agreement at any time."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you don’t agree to third-party migration, that app cannot be migrated using the Jira Cloud Migration Assistant."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If a Marketplace Partner updates an app, you will need to agree to the migration again."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"After you agree to app migration, you can still select "},{"type":"text","text":"Revoke agreement. ","marks":[{"type":"strong"}]},{"type":"text","text":"This will remove your agreement to third-party data migration. To agree again, click "},{"type":"text","text":"View policy ","marks":[{"type":"strong"}]},{"type":"text","text":"and re-confirm your agreement."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Agreeing in the migration assistant","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The following image shows the agreement screen included in the migration assistant for this EAP."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"5F1AGeYJT7vlXrnM5jrHoa"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"Some quick notes on this table:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Atlassian’s Cloud Terms of Service and Privacy Policy do not apply to any apps installed on your Cloud site."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"By installing apps on your Cloud site, you agree to the Atlassian Marketplace Terms of Use and the Marketplace Partners privacy policy and terms of use."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You should review a privacy policy in detail before installing an app in your Cloud site. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can find the privacy policy and terms of use for each app on the app listing in Atlassian Marketplace."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"App migration agreement status messages","marks":[{"type":"strong"}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Status message","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"What you need to know","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You have agreed to third-party automated app data migration for this app.","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"This app is ready to be migrated."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You must review and agree to this data migration policy, or your app data cannot be migrated.","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You must review the supplied Policies and Terms of Service before this app is ready to be migrated."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The policy you agreed to have been updated. Review changes and agree again before your app data can be migrated.","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If a Marketplace Partner makes any changes to their policy, you’ll need to review the policy again and agree. Otherwise your app data would be migrated under conditions you hadn’t agreed to."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"This app does not require an app data migration to function on your cloud site. Install it, migrate your core data and you’re ready to go.","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"This means there is no data contained in the app to be migrated from Server to Cloud. You can just install the Cloud version on your Cloud site."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"An automated migration path between alternative app selections is not available. Contact the app vendor for migration support.","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you chose an alternative app on the app assessment table to replace an app you have on your Server, there can’t be a migration path. You’ll need to contact "},{"type":"text","text":"both","marks":[{"type":"strong"}]},{"type":"text","text":" Marketplace Partners if you want to migrate data from one app to another ."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"This app does not have an automated migration path. Contact the app vendor for migration support.","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The vendor has not yet built a migration path for their apps. You should still contact the vendor, as they are likely have a manual migration process that you can follow."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"This app version does not support app data migrations. You must update your Server app version in order to agree to the relevant app migration policy.","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[340]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app you have installed supports an app data migration, but you need to update your Server app to a version that supports app data migration."}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":" When you click "},{"type":"text","text":"View policy,","marks":[{"type":"strong"}]},{"type":"text","text":" you will see a modal with the following details on it:"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"2abRV14VgGx1QIEUkGH21m"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"The modal above lists the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Access scope of that particular Marketplace Partner"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"All the information they will need to access/see in order to migrate this app"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"There are three links in each modal:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Atlassian Marketplace "},{"type":"text","text":"Terms of Use ","marks":[{"type":"strong"}]},{"type":"text","text":"(the same for each app)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Marketplace Partner "},{"type":"text","text":"Privacy Policy","marks":[{"type":"strong"}]},{"type":"text","text":" (unique to each app)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Marketplace Partner "},{"type":"text","text":"Terms of Use","marks":[{"type":"strong"}]},{"type":"text","text":" (unique to each app)"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We strongly recommend you read each one for each app."}]},{"type":"paragraph","content":[{"type":"text","text":"Once this is ready, you have completed your app assessment. Select "},{"type":"text","text":"Done","marks":[{"type":"strong"}]},{"type":"text","text":" to return to the homepage."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"3. Review all email domains"}]},{"type":"paragraph","content":[{"type":"text","text":"Before you migrate, you must review your users' email domains to prevent migrating users from email domains you don’t recognize or trust. This improves the security of your Cloud site. The domains you select here will be applied to all your future migrations."}]},{"type":"paragraph","content":[{"type":"text","text":"You can start reviewing your domains from the "},{"type":"text","text":"Migration Assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen. Select "},{"type":"text","text":"Review","marks":[{"type":"strong"}]},{"type":"text","text":" under the "},{"type":"text","text":"Review all email domains","marks":[{"type":"strong"}]},{"type":"text","text":" card. This will take you to the "},{"type":"text","text":"Review all email domains","marks":[{"type":"strong"}]},{"type":"text","text":" screen. "}]},{"type":"paragraph","content":[{"type":"text","text":"This screen lists all your email domains with the number of users in each domain. You need to mark all your domains as trusted. This ensures that you migrate users only from the email domains you trust. "}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"The list of emails domains for:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Software: Shows the email domains of your licensed users"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Service Management: Shows the email domains of your licensed users (including agents and administrators)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Software and Jira Service Management: Shows the email domains of your licensed users (including agents and administrators)"}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For each listed domain, you need to make one of the following three decisions: "}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[176]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Decision","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[248]},"content":[{"type":"paragraph","content":[{"type":"text","text":"When do you make this decision?","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[256]},"content":[{"type":"paragraph","content":[{"type":"text","text":"What you need to do?","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[176]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Trusted domain","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[248]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You’re sure that this domain is trusted and doesn’t have any unauthorized users. "}]}]},{"type":"tableCell","attrs":{"colwidth":[256]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You can continue with your migration."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[176]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Not trusted domain","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[248]},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You don’t recognize this domain and the emails created by this domain."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You don’t trust the organization that creates emails using this domain."}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[256]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You'll need to modify users from the domains you don't trust. "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7MSziSCeeboMWiE5N2rZ2V","label":"Learn how to review users to trust email domains"}}}]},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[176]},"content":[{"type":"paragraph","content":[{"type":"text","text":"No decision made","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[248]},"content":[{"type":"paragraph","content":[{"type":"text","text":"You're not sure if the domain is trusted or not."}]}]},{"type":"tableCell","attrs":{"colwidth":[256]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Check if the domain is trusted and doesn’t have any unauthorized emails. Once you’ve verified your domain, you can mark it as a "},{"type":"text","text":"Trusted domain","marks":[{"type":"strong"}]},{"type":"text","text":" and continue your migration."}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"You’ll need to review all your email domains and mark them as trusted. You can continue your migration without trusting all the domains, but you won’t be able to run the migration. "}]},{"type":"paragraph","content":[{"type":"text","text":"Once you've marked all your domains as trusted, select "},{"type":"text","text":"Done ","marks":[{"type":"strong"}]},{"type":"text","text":"to complete the domain review and return to the "},{"type":"text","text":"Migration Assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]},{"type":"paragraph","content":[{"type":"text","text":"If you've any previously saved migrations:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"From the migration dashboard, you can either create a new migration or run an existing migration. A message appears telling you to review your email domains."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Review domains ","marks":[{"type":"strong"}]},{"type":"text","text":"to review all your email domains and mark them as trusted."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Continue without reviewing ","marks":[{"type":"strong"}]},{"type":"text","text":"if you want to review your domains later. You can continue without trusting all the domains at this stage, but you won’t be able to run the migration."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"4. Assess and prepare your users"}]},{"type":"paragraph","content":[{"type":"text","text":"In Cloud, all users must have valid and unique email addresses. Any emails that don’t meet these requirements will block your migration. In this step, you can assess your users and identify those with invalid or duplicate email addresses. Afterwards, you’ll have a chance to decide how fix problems with these emails so you can migrate."}]},{"type":"paragraph","content":[{"type":"text","text":"To find and fix invalid and duplicate email addresses:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"On the "},{"type":"text","text":"Migration Assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen, find the "},{"type":"text","text":"Assess and prepare your users","marks":[{"type":"strong"}]},{"type":"text","text":" card."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Begin assessing","marks":[{"type":"strong"}]},{"type":"text","text":". You’ll be moved to a page with empty results."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To start the assessment, select "},{"type":"text","text":"Begin assessing","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Once the assessment is complete, you’ll see results similar to the following example:"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"5TcSlgWkl5HPHPLcamtSTo"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"You can then view the details to identify important users that should be updated in your user directory, and apply one of the automatic options to fix remaining email addresses during migration."}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"2vJulupexy8bWcEyjaM4QK","label":"Learn more about assessing and preparing users"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"5. Migrate your data"}]},{"type":"paragraph","content":[{"type":"text","text":"The key steps to set up and run your migration from Server to Cloud are:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Connect to your cloud site"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select a migration option"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Run pre-migration checks"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review your migration"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Migrate"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"To begin migrating your data:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"On the "},{"type":"text","text":"Migration assistant home","marks":[{"type":"strong"}]},{"type":"text","text":" screen, select "},{"type":"text","text":"Migrate your data","marks":[{"type":"strong"}]},{"type":"text","text":"."},{"type":"hardBreak"},{"type":"text","text":"This takes you to the Migrations dashboard."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Create new migration","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review the information on "},{"type":"text","text":"How it works","marks":[{"type":"strong"}]},{"type":"text","text":" screen, and then select "},{"type":"text","text":"Connect to cloud","marks":[{"type":"strong"}]},{"type":"text","text":" to continue. "}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"5.a. Connect to your cloud site"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Enter a name for your migration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Choose the Cloud site you would like to migrate to. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To continue, select "},{"type":"text","text":"Choose migration options","marks":[{"type":"strong"}]},{"type":"text","text":"."},{"type":"hardBreak"},{"type":"text","text":"This takes you to the "},{"type":"text","text":"Migration options","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You need to be an admin in both your Server and the destination Cloud sites in order to connect to your Cloud site."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you have already connected a Cloud site, you should see it in the dropdown. If there is nothing there, you will need to either connect a new Cloud site or sign up for a trial. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When you’re ready to go, check the box to allow Atlassian to move your data from your Server site to your Cloud site. If you’re unable to grant Atlassian this access, you won’t be able to migrate with the migration assistant and will need to do Jira site import instead."}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"5.b. Migration options "}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"The option to ‘Migrate all data at once’ has been discontinued","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In September 2024, we discontinued the option to ‘Migrate all data at once'. For more information on this announcement, read our "},{"type":"text","text":"Community post","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Atlassian-Migration-Program/Discontinuing-migrate-all-data-at-once-and-we-re-going-all-in-on/ba-p/2621674"}}]},{"type":"text","text":". You can now create migrations using a "},{"type":"text","text":"feature to select all data","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/choose-what-jira-data-to-migrate-using-the-assistant/"}}]},{"type":"text","text":"."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Migrate all data at once","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can migrate all data in a single migration. This includes app data. You can only use this option when no projects exist in your Cloud site."}]},{"type":"paragraph","content":[{"type":"text","text":"Choose what to migrate","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You have the flexibility to choose what you want to migrate. This includes options to pre-migrate users and attachments. This takes you to the ‘Choose your migration options’ screen."}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Recommendation about migration options"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you’re planning to pre-migrate data, for example, users and attachments, we recommend you:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"First, select the migration option "},{"type":"text","text":"Choose what to migrate","marks":[{"type":"strong"}]},{"type":"text","text":". This gives you the flexibility to choose what you want to migrate, including options to pre-migrate data."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"After you’ve pre-migrated data, select the migration option "},{"type":"text","text":"Migrate all data at once ","marks":[{"type":"strong"}]},{"type":"text","text":"to migrate all your data in a single migration."}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Migration Assistant won’t re-migrate users but it will link project data to the email addresses in Cloud."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Migration Assistant will recognize any attachments that have already been migrated and skip over these. It will still migrate new attachments, and also remove the links for any attachments that have been deleted. "}]}]}]}]}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"3Yw3hSSmfJifw6a9Nq8s1c"},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"6. Migrate all data at once"}]},{"type":"paragraph","content":[{"type":"text","text":"Before you begin","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"This option requires an empty cloud site. You can:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"delete existing projects from Jira Cloud. "},{"type":"text","text":"Learn more","marks":[{"type":"link","attrs":{"href":"https://ja.confluence.atlassian.com/adminjiracloud/delete-a-project-1001820073.html"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"start with an empty cloud site or we’ll give you an option to overwrite existing data in your cloud site. You’ll be required to create a "},{"type":"text","text":"backup for Jira Cloud","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/jira-cloud-administration/docs/export-issues/"}}]},{"type":"text","text":" (within the last 14 days) before overwriting data."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"What is migrated and what isn’t migrated","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"See ‘Migration option: Migrate all data at once’ on "},{"type":"text","text":"What gets migrated with Jira site import","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/#Migration-option--Migrate-all-data-at-once"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"If you chose to merge duplicated accounts on migration, the fixes won’t be applied when you migrate all data at once. All other fixes for duplicated and invalid accounts will be applied when you migrate all data at once. To make sure duplicated accounts are merged on migration, use the ‘Choose what to migrate’ option."}]},{"type":"paragraph","content":[{"type":"text","text":"Supported Jira Cloud Migration Assistant version","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Jira Cloud Migration Assistant 1.7.7 and higher."}]},{"type":"paragraph","content":[{"type":"text","text":"To migrate all your data, on the "},{"type":"text","text":"Migration options ","marks":[{"type":"strong"}]},{"type":"text","text":"screen, select "},{"type":"text","text":"Migrate all data at once. ","marks":[{"type":"strong"}]},{"type":"text","text":"This takes you to the "},{"type":"text","text":"Pre-migration checks","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"6.a. Run pre-migration checks"}]},{"type":"paragraph","content":[{"type":"text","text":"In this step, the Jira Cloud Migration Assistant will review your migration and check if there are any errors or warnings. For example, the checks include:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"whether projects exist in your Cloud site. Migrating all data at once is only available when no projects exist in your Cloud site."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"assessing your data size and complexity. If your data is too large or too complex, we may recommend reducing your data size or contacting support."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"whether you have projects in trash. Migrating all data at once will permanently delete projects from trash. You won't be able to recover the deleted projects. If you don’t want your projects deleted from trash, select the migration option ‘Choose what to migrate’."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you decide to "},{"type":"text","text":"Continue and fix later","marks":[{"type":"strong"}]},{"type":"text","text":", you can come back to view the errors once you have saved your migration."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"6.b. Review your migration"}]},{"type":"paragraph","content":[{"type":"text","text":"You can view details about what is included (users and groups / projects) in your migration."}]},{"type":"paragraph","content":[{"type":"text","text":"If everything looks correct and you want to start your migration, select "},{"type":"text","text":"Run","marks":[{"type":"strong"}]},{"type":"text","text":". If you would like to start your migration later or you still have errors to fix, select "},{"type":"text","text":"Save","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"If you choose to run your migration, it will still be saved to your migration dashboard. There, you can view the progress and details of all your migrations."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"6.c. Manage and run your migrations"}]},{"type":"paragraph","content":[{"type":"text","text":"Your saved migration will be listed on the migration dashboard, where you can "},{"type":"text","text":"View details, Run, Copy, Edit, and Delete","marks":[{"type":"strong"}]},{"type":"text","text":" it. You can also check the status of a migration, monitor the progress, or create a new one."}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Migration details","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"You can review all the details of your migration by selecting "},{"type":"text","text":"View details","marks":[{"type":"strong"}]},{"type":"text","text":" from the migration dashboard. On the details page, you will find a summary and progress for each stage of your migration."}]},{"type":"paragraph","content":[{"type":"text","text":"Migrating all data at once doesn’t include a link to download error logs from the details page."}]},{"type":"paragraph","content":[{"type":"text","text":"Post-migration checks","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Depending on the type of migration, there may be some things you need to do once your migration is finished. For a full list of post-migration recommendations, refer to the "},{"type":"text","text":"migration planning guide","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/cloud/guide/introduction/overview"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"6.d. Known issues"}]},{"type":"paragraph","content":[{"type":"text","text":"MIG-1276","marks":[{"type":"link","attrs":{"href":"https://jira.atlassian.com/browse/MIG-1276"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"7. Choose what to migrate"}]},{"type":"paragraph","content":[{"type":"text","text":"On the "},{"type":"text","text":"Migration options ","marks":[{"type":"strong"}]},{"type":"text","text":"screen, when you select "},{"type":"text","text":"Choose what to migrate","marks":[{"type":"strong"}]},{"type":"text","text":", this takes you to the "},{"type":"text","text":"Choose your migration options","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"7.a. Choose your migration options"}]},{"type":"paragraph","content":[{"type":"text","text":"You can migrate everything together or break it up into different stages. You can choose:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"all Advanced Roadmaps plans and its linked projects or none of your Advanced Roadmaps plans"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"projects, users and groups"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"cross-project boards and filters"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"users and groups only (without any project data)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"customers"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"all or none of your apps"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"6ToTFEh4Zwbn1AdVvx0WEC"},"layout":"default"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you are migrating Advanced Roadmaps","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"We recommend you migrate your plans first and then migrate all other projects, users, groups, customers, and apps separately. "},{"type":"text","text":"Learn more about migrating Advanced Roadmaps plans","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/migrate-advanced-roadmaps-plans/"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Make sure you have Jira Work Management added in your destination Cloud site if you have Jira Work Management in your server instance. "}]}]}]}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To select Advanced Roadmaps plans, select the "},{"type":"text","text":"Advanced Roadmaps plans","marks":[{"type":"strong"}]},{"type":"text","text":" option."},{"type":"hardBreak"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"On the "},{"type":"text","text":"Select Advanced Roadmaps plans","marks":[{"type":"strong"}]},{"type":"text","text":" screen, you’ll see the following options:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"All","marks":[{"type":"strong"}]},{"type":"text","text":": Migrate all your Advanced Roadmaps plans that has linked projects, boards, and filters. We don’t migrate filters."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"None: ","marks":[{"type":"strong"}]},{"type":"text","text":"No Advanced Roadmaps plans will be selected for migration."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When you have made your selection, select "},{"type":"text","text":"Apply changes","marks":[{"type":"strong"}]},{"type":"text","text":". This takes you back to the "},{"type":"text","text":"Choose your migration options","marks":[{"type":"strong"}]},{"type":"text","text":" screen."},{"type":"hardBreak"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To select projects, select the "},{"type":"text","text":"Projects","marks":[{"type":"strong"}]},{"type":"text","text":" option. (If you aren’t migrating any projects, you can proceed to select users and groups.)"},{"type":"hardBreak"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can choose to migrate all or some of your projects."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can search for a particular project, or select the top box to select all projects."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You won’t be able to migrate projects with project keys that already exist in your Jira Cloud destination site."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you have lots of projects and attachments, you might want to break the projects into multiple migration batches. This will allow you to have smaller maintenance or downtime windows."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can also migrate project attachments before migrating other project data. In general, the more attachments you have, the more downtime you can expect. We recommended that you migrate attachments first. This can help reduce the time window for the remaining project data migration. "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"By default, all project data (configurations, issues, and attachments) is selected for migration. To break your attachment and project data migration into different stages, select "},{"type":"text","text":"Attachments only","marks":[{"type":"strong"}]},{"type":"text","text":"."},{"type":"text","text":" Learn how migrating attachments separately reduces downtime","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/reduce-your-migration-downtime/"}}]},{"type":"text","text":" You will then need to migrate "},{"type":"text","text":"All","marks":[{"type":"strong"}]},{"type":"text","text":" project data in a later migration. This will restore the links between issues and their attachments. The migration assistant will recognize any attachments that have already been migrated and skip over these. It will still migrate new attachments, and also remove the links for any attachments that have been deleted. "}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Apart from other projects, you can also migrate "},{"type":"text","text":"archived","marks":[{"type":"strong"}]},{"type":"text","text":" projects. Search or use the filter to locate the archived projects. You can also use the filter to locate "},{"type":"text","text":"inactive","marks":[{"type":"strong"}]},{"type":"text","text":" projects (haven’t been updated in the last 30 or 90 days)."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"When you've chosen all your projects, select "},{"type":"text","text":"Apply changes","marks":[{"type":"strong"}]},{"type":"text","text":"."},{"type":"hardBreak"},{"type":"text","text":"This takes you back to the "},{"type":"text","text":"Choose your migration options ","marks":[{"type":"strong"}]},{"type":"text","text":"screen."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"After you have selected your projects, you will have the option to select your users and groups."},{"type":"hardBreak"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To select cross-project boards and filters, select the "},{"type":"text","text":"cross-project boards and filters","marks":[{"type":"strong"}]},{"type":"text","text":" option."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can migrate only cross-project boards and filters related to selected projects. If you haven’t selected all the projects that are linked to cross-projects boards and filters, the cross-project boards and filters will still be migrated to cloud. However, they’ll work only if all the linked projects are migrated to cloud."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can also migrate all cross-project boards and filters present in your server instance"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can also choose "},{"type":"text","text":"None","marks":[{"type":"strong"}]},{"type":"text","text":" to skip cross-project boards and filters migration. This will not include cross-project boards and filters for migration, unless they are an issue source for any Advanced Roadmaps plans you’ve included in your migration."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"When you have made your selection, select "},{"type":"text","text":"Apply changes","marks":[{"type":"strong"}]},{"type":"text","text":"."},{"type":"hardBreak"},{"type":"text","text":"This takes you back to the "},{"type":"text","text":"Choose your migration options","marks":[{"type":"strong"}]},{"type":"text","text":" screen."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To select users and groups, select the "},{"type":"text","text":"Users and groups","marks":[{"type":"strong"}]},{"type":"text","text":" option."},{"type":"hardBreak"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can’t select a subset of users without any projects. This is because the Jira Cloud Migration Assistant must use the project data to determine which users to add to the migration. "},{"type":"text","text":"Learn more about user and group migration","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/migrate-users-and-groups/"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Jira Cloud Migration Assistant also migrates the Jira Service Management "},{"type":"text","text":"agents","marks":[{"type":"strong"}]},{"type":"text","text":" and "},{"type":"text","text":"project administrators","marks":[{"type":"strong"}]},{"type":"text","text":" via the "},{"type":"text","text":"User and groups","marks":[{"type":"strong"}]},{"type":"text","text":" option."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Atlassian will not send invitation emails to your users during the migration process."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you select "},{"type":"text","text":"Only users and groups related to the selected projects, ","marks":[{"type":"strong"}]},{"type":"text","text":"you’ll get the option to add additional users based on project roles and groups. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Before continuing, you will need to select whether you want to preserve group membership or migrate your users separately to their groups."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Preserve group membership:","marks":[{"type":"strong"}]},{"type":"text","text":" This option adds your users to their groups as part of the migration. Your users will have access to their projects and will be added to your Jira Cloud license."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Migrate users and groups separately:","marks":[{"type":"strong"}]},{"type":"text","text":" This option migrates the selected users and groups, but the users"},{"type":"text","text":" will not be ","marks":[{"type":"strong"}]},{"type":"text","text":"added to the groups as part of the migration. Your users will be given Atlassian accounts, but they won’t have access to projects and they won’t be added to your Jira Cloud license."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"When you have made your selection, select "},{"type":"text","text":"Apply changes","marks":[{"type":"strong"}]},{"type":"text","text":"."},{"type":"hardBreak"},{"type":"text","text":"This takes you back to the "},{"type":"text","text":"Choose your migration options","marks":[{"type":"strong"}]},{"type":"text","text":" screen."},{"type":"hardBreak"}]}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"After you have selected projects, you will have the option to select Jira Service Management customers. The "},{"type":"text","text":"Customers","marks":[{"type":"strong"}]},{"type":"text","text":" option is available only if you have Jira Service Management in your Server instance."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can either select all Jira Service Management customers or a subset of customers related to specific projects. "},{"type":"text","text":"Learn more about customer migration","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/migrate-jira-service-management-customers/"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"We will not send any emails to customers when they are migrated to Cloud."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can select the "},{"type":"text","text":"No customers","marks":[{"type":"strong"}]},{"type":"text","text":" option to not migrate customer accounts. This option is available when there are only Jira Software projects added or no projects are added to the migration."},{"type":"hardBreak"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"To select apps for migration, select the "},{"type":"text","text":"Apps","marks":[{"type":"strong"}]},{"type":"text","text":" option. "}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"On the next screen, you’ll see the following options:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"All","marks":[{"type":"strong"}]},{"type":"text","text":": Migrate all the apps that you marked as ‘Needed in cloud’, and which can be migrated using the Jira Cloud Migration assistant."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"None: ","marks":[{"type":"strong"}]},{"type":"text","text":"No apps will be selected for migration."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"When you have made your selection, select "},{"type":"text","text":"Apply changes","marks":[{"type":"strong"}]},{"type":"text","text":"."},{"type":"hardBreak"},{"type":"text","text":"This takes you back to the "},{"type":"text","text":"Choose your migration options","marks":[{"type":"strong"}]},{"type":"text","text":" screen."},{"type":"hardBreak"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"When you are done with choosing migration options, select "},{"type":"text","text":"Run pre-migration checks","marks":[{"type":"strong"}]},{"type":"text","text":" to continue."}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Note: When migrating users and groups","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users are migrated using email address as the source of truth. On subsequent migrations, the migration assistant will link the data by email address rather than re-migrating them. Check out our "},{"type":"text","text":"Learn more about migrating a large number of users","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/migrate-a-large-userbase-with-the-migration-assistant/#How-user-migration-works"}}]},{"type":"text","text":" "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You must validate all your user accounts (email addresses) before migrating to Cloud. Migrating unknown user accounts can potentially allow unauthorized access to your Cloud sites. For example, if you had users in your Server instance with emails that you don’t own, say “email@example.com”, you might be inviting someone who owns “@example.com” to your site in Cloud."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Cloud is subscription-based and billed on a per-user basis. "},{"type":"text","text":"Learn more about the licensing options","marks":[{"type":"link","attrs":{"href":"https://www.atlassian.com/ja/migration/cloud/guide/assess/compare-cloud-server#plans-pricing"}}]},{"type":"text","text":" "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you use an external user management system, we recommend synchronizing it with your local directory "},{"type":"text","text":"before","marks":[{"type":"strong"}]},{"type":"text","text":" migrating. This is to make sure that your users and groups are up to date before you transfer any data."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users with "},{"type":"text","text":"disabled","marks":[{"type":"strong"}]},{"type":"text","text":" status in your Server site will be migrated as "},{"type":"text","text":"active but without any product access","marks":[{"type":"strong"}]},{"type":"text","text":". This means they "},{"type":"text","text":"will not be counted","marks":[{"type":"strong"}]},{"type":"text","text":" as active Jira users for billing purposes."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If we find a group in your Server site that has the same name as a group in your Cloud site, we will merge the users from the Server group into the Cloud group."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Global settings and global site permissions are not migrated with this tool. You’ll need to set these manually after migration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you have users that already exist in your destination Cloud site and you choose to migrate users with this app, the following will occur:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If a user has "},{"type":"text","text":"product access in Cloud","marks":[{"type":"strong"}]},{"type":"text","text":", but has "},{"type":"text","text":"disabled status in your Server site","marks":[{"type":"strong"}]},{"type":"text","text":", they will continue to have product access in Cloud after migration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If a user "},{"type":"text","text":"does not have product access in Cloud","marks":[{"type":"strong"}]},{"type":"text","text":", but is "},{"type":"text","text":"enabled in your Server site","marks":[{"type":"strong"}]},{"type":"text","text":", they will be granted product access through the migration process."}]}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you use Jira as a knowledge base for Jira Service Management (formerly Jira Service Desk), your Jira Service Management users may also be migrated along with your Jira users. This will happen if you can see your Jira Service Management users in the "},{"type":"text","text":"cwd_user","marks":[{"type":"strong"}]},{"type":"text","text":" table in Jira."}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"7.b. Pre-migration checks"}]},{"type":"paragraph","content":[{"type":"text","text":"In this step, the Jira Cloud Migration Assistant will review your migration and check if there are any errors or warnings. All checks are listed as part of the following groups:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"System"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users and groups"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Customers"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Projects"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cross-project boards and filters"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Advanced Roadmaps plans, and"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Apps","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/app-pre-migration-checks/"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"App vendor checks","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/app-vendor-checks/"}}]},{"type":"hardBreak"}]}]}]}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"46YTk0kKIYtmAQv4EKbohT","label":"Learn how to troubleshoot your migration"}}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"type":"text","text":"If you decide to "},{"type":"text","text":"Continue and fix later","marks":[{"type":"strong"}]},{"type":"text","text":", you can come back to view the errors once you have saved your migration."}]},{"type":"paragraph","content":[{"type":"text","text":"A few examples of checks include whether: "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"the migration assistant is up to date"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"users have valid email addresses"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"users have unique email addresses"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"groups will be merged"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"customers have valid email addresses"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"customers have unique email addresses"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"projects will clash "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"projects, boards, and filters are publicly available and searchable online"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"app assessment is complete, app versions are up to date, and apps meet migration success rate criteria"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"7.c. Review your migration"}]},{"type":"paragraph","content":[{"type":"text","text":"This is the final step in setting up your migration."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"55l9WFgDrptiRFhSNWPKoI"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"You can switch tabs to view details about what is included (users and groups / projects / apps) in your migration or to download the pre-migration report, post migration report, and error logs."}]},{"type":"paragraph","content":[{"type":"text","text":"In the "},{"type":"text","text":"Logs and reports","marks":[{"type":"strong"}]},{"type":"text","text":" tab, you can download the "},{"type":"text","text":"pre-migration report","marks":[{"type":"strong"}]},{"type":"text","text":" (.zip file) to scan through data before migrating it to your Cloud site. The report includes the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Summary - This lists the summary data on what is expected to migrate and not migrate."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Requires attention - This lists items that require your attention, for example, items that are not supported via migration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users and groups - This lists users and groups that will be included in your migration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Configuration items - This lists all the custom fields and workflows that are part of the migration."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"If everything looks correct and you want to start your migration, select "},{"type":"text","text":"Run","marks":[{"type":"strong"}]},{"type":"text","text":". If you would like to start your migration later or you still have errors to fix, select "},{"type":"text","text":"Save","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"If you choose to run your migration, it will still be saved to your migration dashboard. There, you can view the progress and details of all your migrations."}]},{"type":"paragraph","content":[{"type":"text","text":"Once your migration is complete, you can download the "},{"type":"text","text":"post migration report","marks":[{"type":"strong"}]},{"type":"text","text":" (.zip file) to know the status of the migrated data in your Cloud site. The report includes the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Summary","marks":[{"type":"strong"}]},{"type":"text","text":" - This lists the summary data on what successfully migrated and what didn't migrate."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Requires attention","marks":[{"type":"strong"}]},{"type":"text","text":" - This lists items that require your attention, for example, items that were not supported via migration."}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"7.d. Manage and run your migrations"}]},{"type":"paragraph","content":[{"type":"text","text":"Your saved migration will be listed on the migration dashboard, where you can "},{"type":"text","text":"View details","marks":[{"type":"strong"}]},{"type":"text","text":", "},{"type":"text","text":"Run","marks":[{"type":"strong"}]},{"type":"text","text":", "},{"type":"text","text":"Copy","marks":[{"type":"strong"}]},{"type":"text","text":", "},{"type":"text","text":"Edit","marks":[{"type":"strong"}]},{"type":"text","text":", and "},{"type":"text","text":"Delete","marks":[{"type":"strong"}]},{"type":"text","text":" it. You can also check the status of a migration, monitor the progress, or create a new one. You can create as many migrations as you need. "}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"2fGcXDHQyCKpheMNSmNSZ5"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"You can also "},{"type":"text","text":"Archive","marks":[{"type":"strong"}]},{"type":"text","text":" a completed migration."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"1bCbp98Cs0ClnuOzDBzl9s"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"You can view archived migrations from the dashboard."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"6ZAv4hTLwFo3vKXWCdaxRY"},"layout":"default"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"3ViVpRUST7vPowxlE1HUm0"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"The table below describes the possible statuses for migrations."}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Status","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Description","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"SAVED","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your migration is saved and ready to run."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"RUNNING","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your migration is currently in progress."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"COMPLETE","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"All tasks in your migration have been completed."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"INCOMPLETE","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Some tasks were completed but there are some errors or some things that couldn’t be migrated. Importantly, this status means that some data (users, groups, projects, issues etc) has been migrated and you may need to clear this data from your Cloud site if you re-migrate the same projects."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[146]},"content":[{"type":"paragraph","content":[{"type":"text","text":"FAILED","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[534]},"content":[{"type":"paragraph","content":[{"type":"text","text":"We were unable to complete the migration. This might be because a project key already exists in the destination site, or the migration hit an unexpected error."}]}]}]}]},{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Migration details"}]},{"type":"paragraph","content":[{"type":"text","text":"You can review all the details of your migration by selecting "},{"type":"text","text":"View details","marks":[{"type":"strong"}]},{"type":"text","text":" from the migration dashboard. On the details page, you will find a summary of your migration and detailed progress for each project in your migration. "}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"55jyvm6NwxcvFgG9Tlkx2T"},"layout":"default"}},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Manage your app migration"}]},{"type":"paragraph","content":[{"type":"text","text":"Within the migration page, you can now see an "},{"type":"text","text":"App","marks":[{"type":"strong"}]},{"type":"text","text":" section to monitor the progress of app migration. From this progress tracker, you can monitor the progress of the data migration of each app, and review the statuses as the migration completes."}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"2Lrqn2ueRMkg7EzbQ6gZw3"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"The table below explains the various progress statuses for app migration."}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Status","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Description","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"SUCCESS","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration is complete, and was successful."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"INCOMPLETE","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration is not complete"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"FAILED","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration has failed."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"RUNNING","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration is still running, and is not complete."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"READY","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration is ready to run."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[116]},"content":[{"type":"paragraph","content":[{"type":"text","text":"TIMED OUT","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[564]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The app data migration is not complete. This is because the app has exceeded the permitted time period to migrate data. You can contact the respective app vendor for information on how to proceed with migrating data for the app."}]}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you have issues with any app for non-completion or failure to migrate, you should contact the Marketplace Partner (the app vendor) directly for support."}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Error logs"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"text","text":"If your migration is incomplete or has failed, you can download the error logs to understand the errors in detail. After the migration has stopped running, you will find a link to download the error logs on the top of the details page. "},{"type":"text","text":"Learn how to troubleshoot your migration","marks":[{"type":"link","attrs":{"href":"https://support.atlassian.com/ja/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#After-you-run-the-migration"}}]},{"type":"text","text":" "}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"media","parameters":{"mediaEntryId":"3vRqinqjd7EgCNVtqWvL9S"},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"After you migrate"}]},{"type":"paragraph","content":[{"type":"text","text":"You can view the project on your Cloud site as soon as all the project data is migrated — even if your attachments haven't finished: Select the project name on your migration details page."}]},{"type":"paragraph","content":[{"type":"text","text":"Users and groups","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"To make sure your users and groups are set up correctly:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review members of groups and approve their permissions by going to "},{"type":"text","text":"Administration >","marks":[{"type":"strong"}]},{"type":"text","text":" "},{"type":"text","text":"User management","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Add users to the general administrator groups if necessary. The generic groups are: \"site-admins\", \"system-administrators\", \"atlassian-addons\", \"atlassian-addons-admin\"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you use an external user management system, check that your users have synced correctly."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When you are ready, invite your users. Go to "},{"type":"text","text":"Administration > Users > Show details ","marks":[{"type":"strong"}]},{"type":"text","text":"and then"},{"type":"text","text":" Resend invite","marks":[{"type":"strong"}]},{"type":"text","text":". When they first log in they may be prompted to set a new password and add personal details."}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you have the "},{"type":"text","text":"improved user management experience","marks":[{"type":"link","attrs":{"href":"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592"}}]},{"type":"text","text":", go to "},{"type":"text","text":"Administration > Directory > Users > Show details ","marks":[{"type":"strong"}]},{"type":"text","text":"and then"},{"type":"text","text":" Resend invite","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"paragraph","content":[{"type":"text","text":"Projects","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"To check that your projects have migrated successfully:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review projects and issues, or ask your users to review their own projects."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check for any unusual instances of "},{"type":"text","text":"Former User","marks":[{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":" This means that we were unable to match content to a user."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Use JQL and quick filters to check for any instances of the phrase "},{"type":"text","text":"(migrated).","marks":[{"type":"strong"}]},{"type":"text","text":" If you find this, you will need to merge the (migrated) field with the existing version in Cloud for your filter to work. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Link your other Atlassian products by going to "},{"type":"text","text":"Settings (cog icon) > Jira settings > Products > Application links.","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You can then install any other apps you wish to use and onboard your users."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"hardBreak"},{"type":"text","text":"Known issues and troubleshooting"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[189]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Topic","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[491]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Description","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[189]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Data integrity","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[491]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If your Jira Server site is highly customized, you may face additional issues when migrating. For example, if you have any required field with a null value the migration will fail because this is not supported on your Cloud site. We recommend cleaning up your Server data before migrating."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[189]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Incomplete migrations and projects","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[491]},"content":[{"type":"paragraph","content":[{"type":"text","text":"An incomplete status means that some things have been migrated but there was at least 1 entity that we couldn’t migrate. For example, we might be able to migrate a project but 1 issue fails because there is a null value in a custom field. In this case, the project will show up as incomplete even though all the actual data is complete. Many times this status will not be a problem for your migration. Download the error logs to determine what is causing the failure. "}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[189]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Changes on Server before migrating","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[491]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you make any changes on your Server site, wait at least 10 minutes before migrating to allow all data to be updated. "}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[189]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Changing projects keys","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[491]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you choose to change a project key on your Server before or during migration, make sure that all configuration, filters and boards are updated with the new project key before attempting a new migration. "}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[189]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Links to projects and issues not in the migration","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[491]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you have chosen to migrate in smaller batches, links to projects or issues that haven't yet been migrated will be missing until that linked item is migrated. "}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[189]},"content":[{"type":"paragraph","content":[{"type":"text","text":"History entries with missing references","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[491]},"content":[{"type":"paragraph","content":[{"type":"text","text":"If a history entry refers to a missing link or attachment, the history entry won't be migrated. If a linked issue or project is migrated at a later date, the history entry will be updated. "}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[189]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Software boards not returning correct results","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colwidth":[491]},"content":[{"type":"paragraph","content":[{"type":"text","text":"The migration assistant does not check that the JQL issue filters on boards are returning the correct results after migration. If a board has a filter that mentions a project or field that is not yet migrated, the board may not return the same results after it is migrated. To fix this issue, edit the board's JQL filter after migrating. 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移行トライアルの使用に関する詳細についてご確認ください。"},{"id":"48A21FhYav1jsuKN3lQxFo","updatedAt":"2024-07-12T10:52:22.631Z","slug":"/ja/migration/docs/migrations-trust-and-security-faqs/","title":"移行における信頼とセキュリティに関する FAQ","childList":[],"description":"移行前と移行中の信頼やセキュリティに関する質問についてご確認ください。"}],"pageType":"Documentation"},{"id":"6KJTWnjJswQtZJbIp3Km1O","updatedAt":"2024-02-27T20:26:46.821Z","slug":"/ja/migration/docs/user-management-and-migration/","title":"ユーザー管理と移行","childList":[{"id":"5Rgf2kp5F10ckiHCVmMTJv","slug":"/ja/migration/docs/get-started-with-migrating-users-to-atlassian-cloud/","updatedAt":"2024-06-13T00:07:49.166Z","title":"Atlassian Cloud へのユーザーの移行を開始する","description":"移行の全過程を確認して、Atlassian Cloud 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0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><img class="pagetree__icon" alt="移行" height="40" width="40" /><div><a href="/ja/migration/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">移行</a><p class="pagetree__subhead">関連ドキュメント</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/plan-your-cloud-migration/" data-testid="atlas_link">Cloud 移行を計画する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/compare-cloud-migration-methods/" data-testid="atlas_link">Cloud への移行方法を比較する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/choose-a-cloud-migration-method/" data-testid="atlas_link">Cloud 移行方法を選択する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-using-a-lift-and-shift-method/" data-testid="atlas_link">リフトアンドシフト方式を使用して移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/cloud-migration-methods-for-jira/" data-testid="atlas_link">Jira の Cloud 移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/cloud-migration-methods-for-confluence/" data-testid="atlas_link">Confluence の Cloud 移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/cloud-migration-methods-for-bitbucket/" data-testid="atlas_link">Bitbucket の Cloud 移行方法</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migration-timeline-and-preventing-downtime/" data-testid="atlas_link">移行のタイムラインとダウンタイムの防止</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/clean-up-your-server-instance-before-migration/" data-testid="atlas_link">移行前のインスタンスのクリーンアップ</a></li><li class="pagetree__item "><a href="/ja/migration/docs/reduce-your-migration-downtime/" data-testid="atlas_link">移行のダウンタイムを短縮する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/test-your-server-to-cloud-migration/" data-testid="atlas_link">クラウドへの移行をテストする</a></li><li class="pagetree__item "><a href="/ja/migration/docs/user-acceptance-testing-for-migrations/" data-testid="atlas_link">移行のためのユーザー受け入れテスト</a></li><li class="pagetree__item "><a href="/ja/migration/docs/cloud-migration-trials-for-server-and-data-center-customers/" data-testid="atlas_link">Data Center カスタマーのクラウド移行トライアル</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-to-cloud-with-an-expired-server-license/" data-testid="atlas_link">期限切れの Server ライセンスで Cloud に移行する</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/migrations-trust-and-security-faqs/" data-testid="atlas_link">移行における信頼とセキュリティに関する FAQ</a><ul class="pagetree__list false" style="display:none"></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/user-management-and-migration/" data-testid="atlas_link">ユーザー管理と移行</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/get-started-with-migrating-users-to-atlassian-cloud/" data-testid="atlas_link">Atlassian Cloud へのユーザーの移行を開始する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/plan-your-user-migration/" data-testid="atlas_link">ユーザーの移行を計画する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/user-management-differences-in-cloud-and-server/" data-testid="atlas_link">Atlassian Cloud でのユーザー管理の仕組み</a></li><li class="pagetree__item "><a href="/ja/migration/docs/determine-your-user-migration-strategy/" data-testid="atlas_link">ユーザーの移行戦略の決定</a></li><li class="pagetree__item "><a href="/ja/migration/docs/atlassian-guard-and-cloud-migrations/" data-testid="atlas_link">Atlassian Guard とクラウド IdP が必要かどうかを確認する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/recommendations-for-scim-provisioning/" data-testid="atlas_link">Atlassian Guard による SCIM プロビジョニングに関する推奨事項</a></li><li class="pagetree__item "><a href="/ja/migration/docs/how-groups-and-permissions-are-migrated/" data-testid="atlas_link">重複しているグループ、または再移行されたグループの問題を理解する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/prepare-nested-groups-for-cloud-migration/" data-testid="atlas_link">ネストされたグループの問題について理解する</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/assess-and-prepare-your-users-for-migration/" data-testid="atlas_link">メールアドレスを修正してユーザーの評価と準備を行う</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/how-does-user-assessment-work/" data-testid="atlas_link">ユーザー評価はどのように機能しますか?</a></li><li class="pagetree__item "><a href="/ja/migration/docs/assess-your-users-to-find-invalid-and-duplicated-emails/" data-testid="atlas_link">ユーザーを評価して無効なメールアドレスと重複したメールアドレスを見つける</a></li><li class="pagetree__item "><a href="/ja/migration/docs/fix-invalid-email-addresses/" data-testid="atlas_link">シンプルなエクスペリエンスで無効なメールアドレスを修正</a></li><li class="pagetree__item "><a href="/ja/migration/docs/fix-duplicated-email-addresses/" data-testid="atlas_link">シンプルなエクスペリエンスで重複したメールアドレスを修正</a></li><li class="pagetree__item "><a href="/ja/migration/docs/customize-your-users-in-advanced-experience/" data-testid="atlas_link">高度なエクスペリエンスでのユーザーのカスタマイズ</a></li><li class="pagetree__item "><a href="/ja/migration/docs/update-users-based-on-the-csv-file/" data-testid="atlas_link">ユーザーを含む CSV ファイルを編集する方法</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/prepare-users-for-the-migration/" data-testid="atlas_link">移行のためにユーザーを準備する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/review-users-to-trust-email-domains/" data-testid="atlas_link">移行前にメールドメインを確認する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/resolve-duplicate-group-names-to-avoid-permission-escalation/" data-testid="atlas_link">権限の昇格を防ぐために重複するグループ名を解決する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/check-if-you-have-enough-cloud-licenses-for-users/" data-testid="atlas_link">ユーザーに対して十分な数のクラウドライセンスがあるかどうか確認する</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/set-up-cloud-user-management-for-the-migration/" data-testid="atlas_link">移行に向けてクラウドユーザー管理を設定する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/verify-domains-and-claim-managed-accounts/" data-testid="atlas_link">ドメインを認証して管理対象アカウントを要求する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/prepare-for-atlassian-guard/" data-testid="atlas_link">Atlassian Guard を準備してセットアップする</a></li><li class="pagetree__item "><a href="/ja/migration/docs/choose-the-right-identity-provider-for-the-migration/" data-testid="atlas_link">移行に適した ID プロバイダーを選択する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/set-up-user-provisioning-and-sso-for-the-migration/" data-testid="atlas_link">移行に向けてユーザープロビジョニングと SSO を設定する</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migrate-users-to-atlassian-cloud/" data-testid="atlas_link">Atlassian Cloud にユーザーを移行する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/migrate-users-and-groups-before-other-data/" data-testid="atlas_link">他のデータよりも先にユーザーとグループを移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/review-product-access-for-migrated-groups/" data-testid="atlas_link">移行対象グループの製品アクセス権を確認する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/reassign-admins-to-blocklisted-admin-groups/" data-testid="atlas_link">ブロックリストに登録されている管理者グループに管理者を再割り当てする</a></li><li class="pagetree__item "><a href="/ja/migration/docs/invite-users-to-atlassian-cloud-after-the-migration/" data-testid="atlas_link">移行後にユーザーを Atlassian Cloud に招待する</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/prepare-and-migrate-your-apps-to-cloud/" data-testid="atlas_link">アプリの評価と移行</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/audit-apps-for-your-migration-to-cloud/" data-testid="atlas_link">Cloud への移行に向けたアプリの監査</a></li><li class="pagetree__item "><a href="/ja/migration/docs/assess-and-migrate-apps-with-the-cloud-migration-assistant/" data-testid="atlas_link">Cloud Migration Assistant でアプリを評価および移行する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/app-specific-migration-guidance/" data-testid="atlas_link">アプリ固有の移行ガイダンス</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/scriptrunner-for-jira/" data-testid="atlas_link">ScriptRunner for Jira</a></li><li class="pagetree__item "><a href="/ja/migration/docs/x-ray-test-management-for-jira/" data-testid="atlas_link">Xray Test Management for Jira</a></li><li class="pagetree__item "><a href="/ja/migration/docs/zephyr-squad/" data-testid="atlas_link">Zephyr Squad</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/assess-apps-with-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant でアプリを評価する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/assess-apps-with-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant でアプリを評価する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/app-pre-migration-checks/" data-testid="atlas_link">アプリの移行前チェック</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/app-vendor-checks/" data-testid="atlas_link">アプリベンダーチェック</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/jira-confluence-and-bitbucket-pre-migration-checklists/" data-testid="atlas_link">移行前チェックリスト</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/jira-pre-migration-checklist/" data-testid="atlas_link">Jira Cloud Migration Assistant の移行前チェックリスト</a></li><li class="pagetree__item "><a href="/ja/migration/docs/confluence-pre-migration-checklist/" data-testid="atlas_link">Confluence の移行前のチェックリスト</a></li><li class="pagetree__item "><a href="/ja/migration/docs/plan-your-bitbucket-server-to-cloud-migration/" data-testid="atlas_link">Bitbucket の移行前チェックリスト</a></li></ul></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"></circle></svg></span></div><a href="/ja/migration/docs/jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/ja/migration/docs/what-is-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant とは</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/how-jira-cloud-migration-assistant-migrates-data/" data-testid="atlas_link">Jira Cloud Migration Assistant がデータを移行する仕組み</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant で移行される情報</a></li><li class="pagetree__item "><a href="/ja/migration/docs/how-the-jira-cloud-migration-assistant-links-your-data/" data-testid="atlas_link">Jira Cloud Migration Assistant がデータをリンクする仕組み</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-jira-service-management-customers/" data-testid="atlas_link">Jira Service Management カスタマーの移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-advanced-roadmaps-plans/" data-testid="atlas_link">Advanced Roadmaps プランの移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-users-and-groups/" data-testid="atlas_link">Jira のユーザーとグループの移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/how-cross-project-boards-and-filters-are-migrated/" data-testid="atlas_link">ダッシュボード、ボード、フィルターの移行方法</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/update-or-install-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant をアップデートまたはインストールする</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migrate-recommended-jira-data-in-advance/" data-testid="atlas_link">推奨される Jira データを事前に移行する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/migrate-jira-users-and-groups-in-advance/" data-testid="atlas_link">Jira のユーザーとグループを事前に移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-jira-attachments-in-advance/" data-testid="atlas_link">Jira の添付ファイルを事前に移行する</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migrate-jira-data-using-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant を使用して Jira データを移行する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/choose-what-jira-data-to-migrate-using-the-assistant/" data-testid="atlas_link">アシスタントを使用する移行オプション</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/run-pre-migration-checks-review-and-run-a-jira-migration/" data-testid="atlas_link">移行前チェックとレビューを行ってから、Jira 移行を実行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/manage-and-view-the-details-of-jira-migration-plans/" data-testid="atlas_link">Jira 移行の管理と監視</a></li><li class="pagetree__item "><a href="/ja/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant による移行のトラブルシューティング</a></li><li class="pagetree__item "><a href="/ja/migration/docs/differences-administering-jira-data-center-and-cloud/" data-testid="atlas_link">Jira Server、Data Center、Cloud の管理上の違い</a></li><li class="pagetree__item "><a href="/ja/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Jira Cloud Migration Assistant を使用して移行する (レガシー)</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/confluence-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Confluence Cloud Migration Assistant</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/what-is-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant とは</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/how-confluence-cloud-migration-assistant-migrates-data/" data-testid="atlas_link">Confluence Cloud Migration Assistant がデータを移行する仕組み</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/what-migrates-with-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant で移行される内容</a></li><li class="pagetree__item "><a href="/ja/migration/docs/how-confluence-users-and-groups-are-migrated/" data-testid="atlas_link">Confluence のユーザーとグループの移行方法</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/update-or-install-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant の更新またはインストール</a></li><li class="pagetree__item "><a href="/ja/migration/docs/check-for-possible-data-conflicts-when-migrating-confluence/" data-testid="atlas_link">Confluence を移行する際にデータが競合する可能性がないか確認する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migrate-recommended-confluence-data-in-advance/" data-testid="atlas_link">推奨される Confluence データを事前に移行する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/migrate-confluence-users-and-groups-in-advance/" data-testid="atlas_link">Confluence のユーザーとグループを事前に移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-confluence-attachments-in-advance/" data-testid="atlas_link">Confluence の添付ファイルを事前に移行する</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-data-using-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant を使用してデータを移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/check-for-errors-review-and-run-a-confluence-migration/" data-testid="atlas_link">エラーをチェックし、確認して Confluence 移行を実行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/manage-and-view-the-details-of-confluence-migration-plans/" data-testid="atlas_link">Confluence 移行の管理と監視</a></li><li class="pagetree__item "><a href="/ja/migration/docs/troubleshoot-migration-with-confluence-migration-assistant/" data-testid="atlas_link">Confluence Migration Assistant による移行のトラブルシューティング</a></li><li class="pagetree__item "><a href="/ja/migration/docs/differences-administering-confluence-data-center-and-cloud/" data-testid="atlas_link">Confluence Data Center と Cloud の管理上の違い</a></li><li class="pagetree__item "><a href="/ja/migration/docs/differences-using-confluence-data-center-and-cloud/" data-testid="atlas_link">Confluence Data Center と Cloud の使用上の違い</a></li><li class="pagetree__item "><a href="/ja/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Confluence Cloud Migration Assistant を使用して移行する (レガシー)</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/bitbucket-cloud-migration-assistant/" data-testid="atlas_link">Bitbucket Cloud Migration Assistant</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/use-the-bitbucket-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Bitbucket Cloud Migration Assistant を使用して移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/differences-administering-bitbucket-data-center-and-cloud/" data-testid="atlas_link">Bitbucket Data Center と Cloud の管理上の違い</a></li><li class="pagetree__item "><a href="/ja/migration/docs/what-gets-migrated-with-bitbucket-cloud-migration-assistant/" data-testid="atlas_link">Bitbucket Cloud Migration Assistant で移行されるもの</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/post-migration-tasks/" data-testid="atlas_link">移行後のタスク</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/integrate-your-atlassian-products-after-the-migration/" data-testid="atlas_link">移行後にアトラシアン製品を統合する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/update-product-links-after-the-migration/" data-testid="atlas_link">移行後に製品リンクを更新する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/what-are-product-links/" data-testid="atlas_link">製品リンクとは</a></li><li class="pagetree__item "><a href="/ja/migration/docs/supported-products-and-types-of-links/" data-testid="atlas_link">サポートされている製品とリンクのタイプ</a></li><li class="pagetree__item "><a href="/ja/migration/docs/examples-and-use-cases-for-updating-product-links/" data-testid="atlas_link">製品リンクを更新する例とユースケース</a></li><li class="pagetree__item "><a href="/ja/migration/docs/update-product-links/" data-testid="atlas_link">製品リンクを更新する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/check-the-status-and-results/" data-testid="atlas_link">ステータスと結果を確認する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/troubleshoot-product-links/" data-testid="atlas_link">製品リンクのトラブルシューティング</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/get-started-and-testing-after-you-migrate/" data-testid="atlas_link">Cloud を今すぐ始めましょう</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/get-your-users-started-in-cloud-after-migrating/" data-testid="atlas_link">移行後に Cloud でユーザーの利用を開始する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/after-migrating-to-bitbucket-cloud/" data-testid="atlas_link">Bitbucket Cloud に移行後</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migration-best-practices/" data-testid="atlas_link">移行のベストプラクティス</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/how-to-speed-up-your-jira-migration/" data-testid="atlas_link">Jira の移行をスピードアップする方法</a></li></ul></li></ul></div></div></aside><main><div data-testid="collection__header" class="anthology__sub-header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/ja/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">アトラシアンサポート</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/ja/migration/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">移行に関するリソース</span></span></a></div></div></div></div><div class="anthology__hero margin-top-medium"><div class="anthology__hero--primary"><h1>Jira Cloud Migration Assistant</h1></div><div class="anthology__hero--secondary"><p aria-label="subhead">Jira Cloud Migration Assistant で Jira データを移行します。 </p></div></div><div data-testid="topic-card" class="cards margin-top-medium "><ul class="cards__inner"><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/what-is-jira-cloud-migration-assistant/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Jira Cloud Migration Assistant とは</p></div></header><p class="cards__body margin-top-small">Jira Cloud Migration Assistant とその機能に関する詳細をご確認ください。まずはこちらを参照して開始することをおすすめします。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/how-jira-cloud-migration-assistant-migrates-data/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Jira Cloud Migration Assistant がデータを移行する仕組み</p></div></header><p class="cards__body margin-top-small">アシスタントで何が移行されるのか、移行後にデータはどうなるのかをご確認ください。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/update-or-install-the-jira-cloud-migration-assistant/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Jira Cloud Migration Assistant をアップデートまたはインストールする</p></div></header><p class="cards__body margin-top-small">移行前にアシスタントをアップデートして、最新の機能や修正にアクセスし、必要なドメインを許可リストに登録します。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/migrate-recommended-jira-data-in-advance/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">推奨される Jira データを事前に移行する</p></div></header><p class="cards__body margin-top-small">ユーザー、グループ、添付ファイルを事前に移行することで、移行のダウンタイムを短縮できます。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/migrate-jira-data-using-the-jira-cloud-migration-assistant/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Jira Cloud Migration Assistant を使用して Jira データを移行する</p></div></header><p class="cards__body margin-top-small">Jira Cloud Migration Assistant でデータを移行するには、利用可能なオプションを 1 つ選択します。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/run-pre-migration-checks-review-and-run-a-jira-migration/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">移行前チェックとレビューを行ってから、Jira 移行を実行する</p></div></header><p class="cards__body margin-top-small">移行前チェックを行い、移行に必要な要件をすべて満たしていることを確認してから移行を開始します。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/manage-and-view-the-details-of-jira-migration-plans/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Jira 移行の管理と監視</p></div></header><p class="cards__body margin-top-small">ダッシュボードでさまざまな移行計画を管理し、詳細を表示して、移行の進捗状況を監視します。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Jira Cloud Migration Assistant による移行のトラブルシューティング</p></div></header><p class="cards__body margin-top-small">Jira Cloud Migration Assistant での移行に関連する既知の問題と、最も一般的な問題に対する解決策をご確認ください。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/differences-administering-jira-data-center-and-cloud/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Jira Server、Data Center、Cloud の管理上の違い</p></div></header><p class="cards__body margin-top-small">Jira Cloud の管理と Jira Data Center と Server の管理上の違いを詳述します。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">トピックの表示</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/ja/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Jira Cloud Migration Assistant を使用して移行する (レガシー)</p></div></header><p class="cards__body margin-top-small">すべての情報が 1 ページに表示された Jira Cloud Migration Assistant のレガシードキュメント。</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span 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