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The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English <a onclick="goToLanguage('en')">here</a>.</div> <script type="text/javascript">/*<![CDATA[*/ // Determine if machine translation message should be shown function displayMachineTranslationMessage() { // Show if Italian, excluding certain pages if (thisSiteLanguage == 'it' && !document.querySelector('.columbia-page-home')) { document.querySelector('#machine-translation-message').style.display = null; } } displayMachineTranslationMessage();/*]]>*/</script> </div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Inhoudsopgave" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Inhoudsopgave</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <em>No headers</em> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div class="mt-help-search mt-lsf-search" id="mt-portfolio-search"><script type="application/json" id="mt-localizations-help-widget">/*<![CDATA[*/{"Help.Widget.button.text":"Search","Help.Widget.label.text":"Query","Help.Widget.placeholder.text":"Search Capira"}/*]]>*/</script><div class="mt-inputredirect" data-query-key="q" data-path="Discovery_and_Reference/Capira"></div></div> <div class="mt-page-summary"><div class="mt-page-overview">Find information about CapiraMobile, CapiraCurbside, MuseumKey, and LendingKey.</div></div> <div class="mt-category-container mt-subpage-listings-container noindex"><ul class="mt-sortable-listings-container " id="mt-sortable" data-user-can-edit="false" data-page-id="34762"><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="44597"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile" rel="internal"><span class="mt-icon-article-topic-category"></span>CapiraMobile</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find out how to use the CapiraMobile Staff Dashboard to configure and customize your library's CapriaMobile application.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Get started" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Get_started" rel="internal"><span class="mt-icon-article-topic-guide"></span>Get started</a></li><li class="mt-show-more-listing"><a title="Menu" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Menu" rel="internal"><span class="mt-icon-article-topic-guide"></span>Menu</a></li><li class="mt-show-more-listing"><a title="Pickup locations" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Pickup_locations" rel="internal"><span class="mt-icon-article-topic-guide"></span>Pickup locations</a></li><li class="mt-show-more-listing"><a title="Branches" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Branches" rel="internal"><span class="mt-icon-article-topic-guide"></span>Branches</a></li><li class="mt-show-more-listing"><a title="Options" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Options" rel="internal"><span class="mt-icon-article-topic-guide"></span>Options</a></li><li class="mt-show-more-listing"><a title="Carousels" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Carousels" rel="internal"><span class="mt-icon-article-topic-guide"></span>Carousels</a></li><li class="mt-show-more-listing"><a title="Screens" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Screens" rel="internal"><span class="mt-icon-article-topic-guide"></span>Screens</a></li><li class="mt-show-more-listing"><a title="Styles" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Styles" rel="internal"><span class="mt-icon-article-topic-guide"></span>Styles</a></li><li class="mt-show-more-listing"><a title="Alerts and notifications" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Alerts_and_notifications" rel="internal"><span class="mt-icon-article-topic-guide"></span>Alerts and notifications</a></li><li class="mt-show-more-listing"><a title="Using your ILS with CapiraMobile" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Using_your_ILS_with_CapiraMobile" rel="internal"><span class="mt-icon-article-topic-guide"></span>Using your ILS with CapiraMobile</a></li><li class="mt-show-more-listing"><a title="Common issues and troubleshooting" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile/Common_issues_and_troubleshooting" rel="internal"><span class="mt-icon-article-topic-guide"></span>Common issues and troubleshooting</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="41268"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile_configuration_for_WorldShare_Circulation" rel="internal"><span class="mt-icon-article-topic-guide"></span>CapiraMobile configuration for WorldShare Circulation</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile_configuration_for_WorldShare_Circulation" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information for configuring CapiraMobile for WorldShare Circulation.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Configure SIP2 access for CapiraMobile" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraMobile_configuration_for_WorldShare_Circulation/Configure_SIP2_access_for_CapiraMobile" rel="internal"><span class="mt-icon-article-topic"></span>Configure SIP2 access for CapiraMobile</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="34767"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraCurbside" rel="internal"><span class="mt-icon-article-topic-category"></span>CapiraCurbside</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraCurbside" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about using and configuring Capira Curbside.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="How it works" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraCurbside/How_it_works" rel="internal"><span class="mt-icon-article-topic-guide"></span>How it works</a></li><li class="mt-show-more-listing"><a title="Configurations" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/CapiraCurbside/Configurations" rel="internal"><span class="mt-icon-article-topic-guide"></span>Configurations</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="38628"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey" rel="internal"><span class="mt-icon-article-topic-guide"></span>MuseumKey and LendingKey</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about configuring and using MuseumKey and LendingKey.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Library" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/00Library" rel="internal"><span class="mt-icon-article-topic"></span>Library</a></li><li class="mt-show-more-listing"><a title="Museums" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/10Museums" rel="internal"><span class="mt-icon-article-topic"></span>Museums</a></li><li class="mt-show-more-listing"><a title="Things" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/20Things" rel="internal"><span class="mt-icon-article-topic"></span>Things</a></li><li class="mt-show-more-listing"><a title="Reservations" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/30Reservations" rel="internal"><span class="mt-icon-article-topic"></span>Reservations</a></li><li class="mt-show-more-listing"><a title="Analytics" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/40Analytics" rel="internal"><span class="mt-icon-article-topic"></span>Analytics</a></li><li class="mt-show-more-listing"><a title="Blocklist" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/50Blocklist" rel="internal"><span class="mt-icon-article-topic"></span>Blocklist</a></li><li class="mt-show-more-listing"><a title="Users" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/60Users" rel="internal"><span class="mt-icon-article-topic"></span>Users</a></li><li class="mt-show-more-listing"><a title="Visual guide to loan rules" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/70Visual_guide_to_loan_rules" rel="internal"><span class="mt-icon-article-topic"></span>Visual guide to loan rules</a></li><li class="mt-show-more-listing"><a title="ILS SIP2 Circulation" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/80ILS_SIP2_Circulation" rel="internal"><span class="mt-icon-article-topic"></span>ILS SIP2 Circulation</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="50818"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Capira_release_notes_and_known_issues" rel="internal"><span class="mt-icon-article-topic-category"></span>Capira release notes and known issues</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Capira_release_notes_and_known_issues" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find Capira release notes and known issues. Release notes are documents that contain information about new product features and enhancements as installed in scheduled releases.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="2024 CapiraMobile release notes" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Capira_release_notes_and_known_issues/2024_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2024 CapiraMobile release notes</a></li><li class="mt-show-more-listing"><a title="MuseumKey and LendingKey updates" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Capira_release_notes_and_known_issues/MuseumKey_and_LendingKey_updates" rel="internal"><span class="mt-icon-article-topic-guide"></span>MuseumKey and LendingKey updates</a></li><li class="mt-show-more-listing"><a title="Known issues" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Capira_release_notes_and_known_issues/Known_issues" rel="internal"><span class="mt-icon-article-topic-guide"></span>Known issues</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="50425"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Capira_training" rel="internal"><span class="mt-icon-article-topic-guide"></span>Capira training</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Capira_training" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find training on Capira here.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="34766"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting" rel="internal"><span class="mt-icon-article-topic-guide"></span>Troubleshooting</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="App crashing when trying to open the library card from "My Account" page." class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/App_crashing_when_trying_to_open_the_library_card_from_%22My_Account%22_page." rel="internal"><span class="mt-icon-article-reference"></span>App crashing when trying to open the library card from "My Account" page.</a></li><li class="mt-show-more-listing"><a title="At what time do museum passes roll over or become available again in MuseumKey?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/At_what_time_do_museum_passes_roll_over_or_become_available_again_in_MuseumKey%3F" rel="internal"><span class="mt-icon-article-howto"></span>At what time do museum passes roll over or become available again in MuseumKey?</a></li><li class="mt-show-more-listing"><a title="A patron cannot see their card barcode in the app" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/A_patron_cannot_see_their_card_barcode_in_the_app" rel="internal"><span class="mt-icon-article-reference"></span>A patron cannot see their card barcode in the app</a></li><li class="mt-show-more-listing"><a title="Can we add our app to the Kindle/Amazon App Store?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Can_we_add_our_app_to_the_Kindle%2F%2FAmazon_App_Store" rel="internal"><span class="mt-icon-article-howto"></span>Can we add our app to the Kindle/Amazon App Store?</a></li><li class="mt-show-more-listing"><a title="Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Can_we_generate_a_check-in_receipt_if_we_check_in_an_item_through_MuseumKey%2F%2FLendingKey%3F" rel="internal"><span class="mt-icon-article-howto"></span>Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey?</a></li><li class="mt-show-more-listing"><a title="Can we remove or change the graphic on the Search Catalog screen?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Can_we_remove_or_change_the_graphic_on_the_Search_Catalog_screen" rel="internal"><span class="mt-icon-article-howto"></span>Can we remove or change the graphic on the Search Catalog screen?</a></li><li class="mt-show-more-listing"><a title="Can we use special characters in our patron account PINs?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Can_we_use_special_characters_in_our_patron_account_PINs" rel="internal"><span class="mt-icon-article-howto"></span>Can we use special characters in our patron account PINs?</a></li><li class="mt-show-more-listing"><a title="Does MuseumKey have the capability to handle one time use discount codes?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Does_MuseumKey_have_the_capability_to_handle_one_time_use_discount_codes%3F" rel="internal"><span class="mt-icon-article-howto"></span>Does MuseumKey have the capability to handle one time use discount codes?</a></li><li class="mt-show-more-listing"><a title="Featured Capira Troubleshooting articles" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Featured_Capira_Troubleshooting_articles" rel="internal"><span class="mt-icon-article-topic"></span>Featured Capira Troubleshooting articles</a></li><li class="mt-show-more-listing"><a title="How can we add or remove a new icon or screen in Capira?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_can_we_add_or_remove_a_new_icon_or_screen_in_Capira%3F" rel="internal"><span class="mt-icon-article-howto"></span>How can we add or remove a new icon or screen in Capira?</a></li><li class="mt-show-more-listing"><a title="How can we change copies of our physical passes to printable passes?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_can_we_change__copies_of_our_physical_passes_to_printable_passes%3F" rel="internal"><span class="mt-icon-article-reference"></span>How can we change copies of our physical passes to printable passes?</a></li><li class="mt-show-more-listing"><a title="How can we update patron expiration date in the Capira app?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_can_we_update_patron_expiration_date_in_the_Capira_app" rel="internal"><span class="mt-icon-article-howto"></span>How can we update patron expiration date in the Capira app?</a></li><li class="mt-show-more-listing"><a title="How does ILS circulation integration work in MuseumKey or LendingKey?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_does_ILS_circulation_integration_work_in_MuseumKey_or_LendingKey%3F" rel="internal"><span class="mt-icon-article-howto"></span>How does ILS circulation integration work in MuseumKey or LendingKey?</a></li><li class="mt-show-more-listing"><a title="How do I add or change an image in LendingKey?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_do_I_add_or_change_an_image_in_LendingKey%3F" rel="internal"><span class="mt-icon-article-howto"></span>How do I add or change an image in LendingKey?</a></li><li class="mt-show-more-listing"><a title="How do we add/delete a pickup location in CapiraMobile or CapiraReady?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_do_we_add%2F%2Fdelete_a_pickup_location_in_CapiraMobile_or_CapiraReady%3F" rel="internal"><span class="mt-icon-article-howto"></span>How do we add/delete a pickup location in CapiraMobile or CapiraReady?</a></li><li class="mt-show-more-listing"><a title="How do we update our hours in CapiraMobile?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_do_we_update_our_hours_in_CapiraMobile" rel="internal"><span class="mt-icon-article-howto"></span>How do we update our hours in CapiraMobile?</a></li><li class="mt-show-more-listing"><a title="How do we update URLs in CapiraMobile?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_do_we_update_URLs_in_CapiraMobile%3F" rel="internal"><span class="mt-icon-article-howto"></span>How do we update URLs in CapiraMobile?</a></li><li class="mt-show-more-listing"><a title="How many library cards can be added in My Account?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_many_library_cards_can_be_added_in_My_Account" rel="internal"><span class="mt-icon-article-howto"></span>How many library cards can be added in My Account?</a></li><li class="mt-show-more-listing"><a title="How often is the events calendar feed refreshed in my library's app" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_often_is_the_events_calendar_feed_refreshed_in_my_library's_app" rel="internal"><span class="mt-icon-article-howto"></span>How often is the events calendar feed refreshed in my library's app</a></li><li class="mt-show-more-listing"><a title="In Capira, what should our URL be for Events if we use LibraryMarket?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/In_Capira%2C_what_should_our_URL_be_for_Events_if_we_use_LibraryMarket" rel="internal"><span class="mt-icon-article-howto"></span>In Capira, what should our URL be for Events if we use LibraryMarket?</a></li><li class="mt-show-more-listing"><a title="Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Is_it_possible_to_resend_an_email_confirmation%2F%2Fpass_to_a_patron_after_they've_reserved_it_in_MuseumKey%3F" rel="internal"><span class="mt-icon-article-howto"></span>Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey?</a></li><li class="mt-show-more-listing"><a title="Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Is_there_a_way_for_staff_to_bypass_the_Starting_Date_Buffer_in_order_to_make_a_reservation_for_an_earlier_date" rel="internal"><span class="mt-icon-article-howto"></span>Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date</a></li><li class="mt-show-more-listing"><a title="Is there a way to see the last person to check out a specific item, or when that item went out and came back?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Is_there_a_way_to_see_the_last_person_to_check_out_a_specific_item%2C_or_when_that_item_went_out_and_came_back" rel="internal"><span class="mt-icon-article-howto"></span>Is there a way to see the last person to check out a specific item, or when that item went out and came back?</a></li><li class="mt-show-more-listing"><a title="Patrons getting an error message when they try to add their account to the app" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Patrons_getting_an_error_message_when_they_try_to_add_their_account_to_the_app" rel="internal"><span class="mt-icon-article-reference"></span>Patrons getting an error message when they try to add their account to the app</a></li><li class="mt-show-more-listing"><a title="Patron Alerts are not working." class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Patron_Alerts_are_not_working." rel="internal"><span class="mt-icon-article-reference"></span>Patron Alerts are not working.</a></li><li class="mt-show-more-listing"><a title="Should I send OCLC support my Crashlytics report?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Should_I_send_OCLC_support_my_Crashlytics_report" rel="internal"><span class="mt-icon-article-howto"></span>Should I send OCLC support my Crashlytics report?</a></li><li class="mt-show-more-listing"><a title="We cannot scan barcodes from the app screen" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/We_cannot_scan_barcodes_from_the_app_screen" rel="internal"><span class="mt-icon-article-reference"></span>We cannot scan barcodes from the app screen</a></li><li class="mt-show-more-listing"><a title="We have both LendingKey and MuseumKey. Can only one have a public interface?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/We_have_both_LendingKey_and_MuseumKey._Can_only_one_have_a_public_interface%3F" rel="internal"><span class="mt-icon-article-howto"></span>We have both LendingKey and MuseumKey. Can only one have a public interface?</a></li><li class="mt-show-more-listing"><a title="What does the error message "Error XCirc error: No requestable items are available" mean?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/What_does_the_error_message_%22Error_XCirc_error%3A_No_requestable_items_are_available%22_mean" rel="internal"><span class="mt-icon-article-reference"></span>What does the error message "Error XCirc error: No requestable items are available" mean?</a></li><li class="mt-show-more-listing"><a title="What information and when does Capira need to know if my library is changing our ILS?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/What_information_and_when_does_Capira_need_to_know_if_my_library_is_changing_our_ILS" rel="internal"><span class="mt-icon-article-howto"></span>What information and when does Capira need to know if my library is changing our ILS?</a></li><li class="mt-show-more-listing"><a title="What IP ranges are used by the Capira products?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/What_IP_ranges_are_used_by_the_Capira_products" rel="internal"><span class="mt-icon-article-howto"></span>What IP ranges are used by the Capira products?</a></li><li class="mt-show-more-listing"><a title="What should I do if a museum pass or thing is returned late in MuseumKey or LendingKey?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/What_should_I_do_if_a_museum_pass_or_thing_is_returned_late_in_MuseumKey_or_LendingKey%3F" rel="internal"><span class="mt-icon-article-howto"></span>What should I do if a museum pass or thing is returned late in MuseumKey or LendingKey?</a></li><li class="mt-show-more-listing"><a title="When does Key Central open up the next day for making reservations" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/When_does_Key_Central_open_up_the_next_day_for_making_reservations" rel="internal"><span class="mt-icon-article-howto"></span>When does Key Central open up the next day for making reservations</a></li><li class="mt-show-more-listing"><a title="When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated."" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/When_trying_to_delete_a_Museum_Pass_I_get_the_error_This_item_ID_already_exists_or_this_item_is_checked_out_Only_the_item_status_can_be_updated" rel="internal"><span class="mt-icon-article-reference"></span>When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated."</a></li><li class="mt-show-more-listing"><a title="Why am I not receiving MuseumKey and LendingKey confirmation emails?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_am_I_not_receiving_Museum_Pass_confirmation_emails" rel="internal"><span class="mt-icon-article-howto"></span>Why am I not receiving MuseumKey and LendingKey confirmation emails?</a></li><li class="mt-show-more-listing"><a title="Why am I not receiving push notification on my Android app?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_am_I_not_receiving_push_notifications_on_my_Android_app" rel="internal"><span class="mt-icon-article-howto"></span>Why am I not receiving push notification on my Android app?</a></li><li class="mt-show-more-listing"><a title="Why are dates before reservation blocked in MuseumKey or LendingKey?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_are_dates_before_reservation_blocked_in_MuseumKey_or_LendingKey%3F" rel="internal"><span class="mt-icon-article-howto"></span>Why are dates before reservation blocked in MuseumKey or LendingKey?</a></li><li class="mt-show-more-listing"><a title="Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_are_library_patrons_are_able_to_make_reservations_on_a_museum_on_dates_that_are_marked_closed_(RED)." rel="internal"><span class="mt-icon-article-howto"></span>Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)?</a></li><li class="mt-show-more-listing"><a title="Why can't patrons cancel printable MuseumKey reservations?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_can't_patrons_cancel_printable_MuseumKey_reservations%3F" rel="internal"><span class="mt-icon-article-reference"></span>Why can't patrons cancel printable MuseumKey reservations?</a></li><li class="mt-show-more-listing"><a title="Why can a patron not check out an item using Self Check in Capira?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_can_a_patron_not_check_out_an_item_using_Self_Check_in_Capira%3F" rel="internal"><span class="mt-icon-article-reference"></span>Why can a patron not check out an item using Self Check in Capira?</a></li><li class="mt-show-more-listing"><a title="Why can a patron not renew checkouts or place holds in Capira?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_can_a_patron_not_renew_checkouts_or_place_holds_in_Capira%3F" rel="internal"><span class="mt-icon-article-reference"></span>Why can a patron not renew checkouts or place holds in Capira?</a></li><li class="mt-show-more-listing"><a title="Why can our patron not see their checkouts or holds in the Capira app?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_can_our_patron_not_see_their_checkouts_or_holds_in_the_Capira_app%3F" rel="internal"><span class="mt-icon-article-howto"></span>Why can our patron not see their checkouts or holds in the Capira app?</a></li><li class="mt-show-more-listing"><a title="Why did we receive an “app not compliant” message from the Google Play store?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_did_we_receive_an_app_not_compliant_message_from_the_Google_Play_store" rel="internal"><span class="mt-icon-article-howto"></span>Why did we receive an “app not compliant” message from the Google Play store?</a></li><li class="mt-show-more-listing"><a title="Why does our app not work when we are on the library's network?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_does_our_app_not_work_when_we_are_on_the_library_wifi_network" rel="internal"><span class="mt-icon-article-howto"></span>Why does our app not work when we are on the library's network?</a></li><li class="mt-show-more-listing"><a title="Why am I receiving an error when trying to use mobile checkout?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_do_I_receive_an_error_when_trying_to_use_mobile_checkout" rel="internal"><span class="mt-icon-article-howto"></span>Why am I receiving an error when trying to use mobile checkout?</a></li><li class="mt-show-more-listing"><a title="Why is a catalog search not returning expected results in Capira?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_is_a_catalog_search_not_returning_expected_results_in_Capira%3F" rel="internal"><span class="mt-icon-article-reference"></span>Why is a catalog search not returning expected results in Capira?</a></li><li class="mt-show-more-listing"><a title="Why is a patron unable to log into Capira and receiving an Invalid Information error?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_is_a_patron_unable_to_log_into_Capira_and_receiving_an_Invalid_Information_error%3F" rel="internal"><span class="mt-icon-article-reference"></span>Why is a patron unable to log into Capira and receiving an Invalid Information error?</a></li><li class="mt-show-more-listing"><a title="Why is my phone screen flickering and unusable when I try to open CapiraMobile?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_is_my_phone_screen_flickering_and_unusable_when_I_try_to_open_CapiraMobile" rel="internal"><span class="mt-icon-article-reference"></span>Why is my phone screen flickering and unusable when I try to open CapiraMobile?</a></li><li class="mt-show-more-listing"><a title="Why is our Capira app crashing?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_is_our_Capira_app_crashing%3F" rel="internal"><span class="mt-icon-article-reference"></span>Why is our Capira app crashing?</a></li><li class="mt-show-more-listing"><a title="Why is the video player in LendingKey showing an error when viewing a thing?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_is_the_video_player_in_LendingKey_showing_an_error_when_viewing_a_thing" rel="internal"><span class="mt-icon-article-reference"></span>Why is the video player in LendingKey showing an error when viewing a thing?</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="42672"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Discovery_and_Reference/Capira/OCLC_Community_Center_Capira_community" 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