Die perfekte Begrüßung am Telefon entwickeln – Videokurs: Telefonischer Kundenservice (2020)

<!DOCTYPE html> <html lang="de"> <head> <meta name="pageKey" content="d_learning_course_video_guest">  <meta name="linkedin:pageTag" content="view_video"> <meta name="locale" content="de_DE"> <meta id="config" data-app-version="2.0.2217" data-call-tree-id="AAYn4gxMEeqLgT//VW2umw==" data-multiproduct-name="learning-guest-frontend" data-service-name="learning-guest-frontend" data-browser-id="195fdd5c-4d33-4f6c-863d-6bc1e1d6a70b" data-enable-page-view-heartbeat-tracking data-page-instance="urn:li:page:learning_course_video_guest;ZYKJkqHTTcGDrmOihYZOiA==" data-disable-jsbeacon-pagekey-suffix="false" data-member-id="0"> <link rel="canonical" href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/die-perfekte-begrussung-am-telefon-entwickeln">     <link rel="manifest" href="/homepage-guest/manifest.json" crossorigin="use-credentials">  <script> function getDfd() {let yFn,nFn;const p=new Promise(function(y, n){yFn=y;nFn=n;});p.resolve=yFn;p.reject=nFn;return p;} window.lazyloader = getDfd(); window.tracking = getDfd(); window.impressionTracking = getDfd(); window.ingraphTracking = getDfd(); window.appDetection = getDfd(); window.pemTracking = getDfd(); </script>  <link rel="icon" href="https://static.licdn.com/aero-v1/sc/h/444zstxv7s91nepfm5et6ofge"> <title>Die perfekte Begrüßung am Telefon entwickeln – Videokurs: Telefonischer Kundenservice (2020) | LinkedIn Learning, früher Lynda.com</title> <meta name="robots" content="noarchive, max-image-preview:large"> <meta name="description" content="Häufig wird unterschätzt, wie wichtig, aber auch wie schwierig die richtige Begrüßung am Telefon ist. Erfahren Sie hier mehr zu den drei Elementen einer professionellen Begrüßung am Telefon. Entwickeln und üben Sie Ihre eigene perfekte Begrüßung, die auch beim 50. Anruf noch gut klingt."> <meta property="og:site_name" content="LinkedIn"> <meta name="twitter:site" content="@LI_Learning"> <meta name="twitter:card" content="summary"> <meta name="litmsProfileName" content="learning-guest-frontend"> <meta property="og:title" content="Die perfekte Begrüßung am Telefon entwickeln – Videokurs: Telefonischer Kundenservice (2020) | LinkedIn Learning, früher Lynda.com"> <meta name="twitter:title" content="Die perfekte Begrüßung am Telefon entwickeln – Videokurs: Telefonischer Kundenservice (2020) | LinkedIn Learning, früher Lynda.com"> <meta property="og:description" content="Häufig wird unterschätzt, wie wichtig, aber auch wie schwierig die richtige Begrüßung am Telefon ist. Erfahren Sie hier mehr zu den drei Elementen einer professionellen Begrüßung am Telefon. Entwickeln und üben Sie Ihre eigene perfekte Begrüßung, die auch beim 50. Anruf noch gut klingt."> <meta name="twitter:description" content="Häufig wird unterschätzt, wie wichtig, aber auch wie schwierig die richtige Begrüßung am Telefon ist. Erfahren Sie hier mehr zu den drei Elementen einer professionellen Begrüßung am Telefon. Entwickeln und üben Sie Ihre eigene perfekte Begrüßung, die auch beim 50. 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Sie ist der erste Eindruck, den wir beim Kunden hinterlassen. Sie sorgt entweder für einen guten Start oder weckt beim Kunden den Verdacht, schlecht bedient zu werden. Nun, viele Leute meinen, eine Begrüßung muss nicht eingeübt werden. Aber Vorsicht! Es ist schwieriger, als man denkt. Besonders nach einem langen Tag am Telefon, wenn Sie müde sind. Viele Kundenberater klingen am Telefon roboterhaft, gelangweilt oder unfreundlich, ohne dies zu wissen. Eine gute Begrüßung besteht aus drei Elementen. Ein Gruß wie „Guten Morgen“ oder „Willkommen beim Kundenservice“. Ihr Name, damit die Anrufer wissen, mit wem sie sprechen. Und ein Hilfsangebot, zum Beispiel: „Wie kann ich Ihnen helfen?“ Das sind nur Empfehlungen. Entwickeln Sie für sich eine gute Begrüßung, die perfekt für Sie passt. Achten Sie dabei auf positive Körpersprache und freundlichen Tonfall. Hören wir uns ein paar Beispiele an: Willkommen beim Kundenservice. Mein Name ist Kerstin. Was kann ich für Sie tun?((gelangweilt; Sprecherin nicht sichtbar)) Eine schlechte Begrüßung. Die Mitarbeiterin wirkt keinesfalls hilfsbereit. Sehen wir uns das noch einmal im Video an. Achten Sie darauf, wie die Körpersprache den Tonfall beeinflusst. Willkommen beim Kundenservice. Mein Name ist Kerstin. Was kann ich für Sie tun?((gelangweilt; Sprecherin sichtbar)) Was ist Ihnen aufgefallen? Die Frau lehnt sich im Stuhl zurück und sieht müde oder gelangweilt aus. Und sie hat definitiv nicht gelächelt. Die Körpersprache beeinflusst unseren Tonfall. Wenn wir müde oder gelangweilt aussehen, klingen wir auch so. Für eine positive Körpersprache stellen Sie sich am besten vor, dass der Kunde Sie sehen kann. Dann sitzen Sie gerade, konzentrieren sich auf den Kunden und lächeln. Wie hört sich die Mitarbeiterin mit positiver Körpersprache an? Willkommen beim Kundenservice. Mein Name ist Kerstin. Was kann ich für Sie tun?((positiv, Sprecherin sichtbar)) Was ist Ihnen dieses Mal aufgefallen? Sie sitzt gerade, sie lächelt und sie scheint sich auf den Kunden zu konzentrieren. All das hilft ihr, am Telefon positiv und freundlich zu klingen. Und was ist mit vorab ausformulierten Begrüßungsskripten? Unter uns gesagt, ich bin kein Fan davon. Solche Skripte wirken schnell roboterhaft und unecht. Aber manchmal sind Skripte notwendig oder eine Entscheidung, die nicht bei Ihnen liegt. Wenn Sie ein Skript befolgen, versuchen Sie, authentisch zu sein. Hören wir uns ein paar Beispiele an: Willkommen beim Kundenservice an diesem schönen Tag. Der Anruf kann zu Qualitäts- oder Schulungszwecken aufgezeichnet werden. Mein Name ist Kerstin. Wie kann ich diesen Tag noch schöner machen? ((abgelesen, gelangweilt)) Das ist keine gute Begrüßung. Die Körpersprache ist negativ und das Skript wirkt abgelesen. Damit macht sie keinen positiven ersten Eindruck. Hören wir uns an, wie sie klingt, wenn die Körpersprache stimmt und sie wirklich versucht, das Skript umzusetzen. Willkommen beim Kundenservice an diesem schönen Tag. Der Anruf kann zu Qualitäts- oder Schulungszwecken aufgezeichnet werden. Mein Name ist Kerstin. Wie kann ich diesen Tag noch schöner machen? ((positiv)) Das war viel besser. Ich bevorzuge zwar die persönlichere Version ohne Skript, aber sie hat wirklich versucht, das Beste daraus zu machen. Okay, jetzt Sie an der Reihe. Versuchen Sie folgende Übung. Laden Sie die Übungsdatei „Perfekte Begrüßung“ herunter. Sie enthält eine kurze Zusammenfassung zur Begrüßung. Zeichnen Sie Ihre perfekte Begrüßung per Voicemail oder auf Ihrem Handy auf. Werten Sie dann Ihre Begrüßung mithilfe der Übungsdatei aus. Wiederholen Sie diese Schritte, bis Sie mit Ihrer Begrüßung zufrieden sind. Dann testen Sie die Begrüßung mit echten Kunden. Manchmal hilft ein Spiegel vor dem Telefon, um Sie an Ihr Lächeln und Ihre positive Körpersprache zu erinnern. Ich atme immer tief durch und konzentriere mich auf meine Begrüßung, bevor ich den Hörer abnehme. Für welche Methode Sie sich auch entscheiden, eine stets positive Begrüßung trägt entscheidend zum ersten guten Eindruck bei. 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href="https://www.linkedin.com/learning-login/?redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Ftelefonischer-kundenservice-2020%3Ftrk%3Dlearning-course_tocItem%26trk%3Dlearning-course_tocItem&fromSignIn=true&session_redirect=https%3A%2F%2Fde.linkedin.com%2Flearning%2Ftelefonischer-kundenservice-2020%3Ftrk%3Dlearning-course_tocItem&trk=learning-course_nav-header-signin" data-tracking-control-name="learning-course_nav-header-signin" data-tracking-will-navigate> Einloggen </a> <a aria-label="Einloggen" class="nav__link-person papabear:hidden mamabear:hidden" data-tracking-control-name="learning-course_nav-header-signin" data-tracking-will-navigate href="https://www.linkedin.com/learning-login/?redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Ftelefonischer-kundenservice-2020%3Ftrk%3Dlearning-course_tocItem%26trk%3Dlearning-course_tocItem&fromSignIn=true&session_redirect=https%3A%2F%2Fde.linkedin.com%2Flearning%2Ftelefonischer-kundenservice-2020%3Ftrk%3Dlearning-course_tocItem&trk=learning-course_nav-header-signin"> <img class="inline-block relative rounded-[50%] w-4 h-4 bg-color-entity-ghost-background" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> </a> </div>   </nav> </header>  <div class="cta-banner "> <div class="enterprise-nav"> <div class="enterprise-nav__content-wrapper"> <p id="enterprise-nav-solutions" class="enterprise-nav__content" tabindex="-1"> Lösungen für: </p> <a 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data-tracking-will-navigate="true" id="business-nav-government">Behörden</a> <a href="/learning/subscription/teams?veh=lil_upx&src=li-learning-nav&trk=learning-course_enterprise-nav" aria-labelledby="enterprise-nav-solutions business-nav-buy" class="enterprise-nav__content" data-test-live-enterprise-upsell="true" data-tracking-control-name="learning-course_enterprise-nav" data-tracking-will-navigate="true" data-tracking-impression-name="lil_upsell_learning-course_enterprise-nav_teambuy" id="business-nav-buy">Für Ihr Team erwerben</a> </div> </div>   </div> <main class="main papabear:flex papabear:w-content-max-w papabear:mx-auto papabear:pt-desktop-content-top-margin mamabear:pt-desktop-content-top-margin " id="main-content" role="main"> <section class="core-rail mx-auto papabear:w-core-rail-width mamabear:max-w-[790px] babybear:max-w-[790px]"> <p class="pre-headline"> Aus dem Kurs: <a href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020?trk=course_title" data-tracking-control-name="course_title" data-tracking-will-navigate="true" class="from-the-course__link">Telefonischer Kundenservice (2020)</a> </p> <section class="top-card"> <section class="top-card-layout container-lined overflow-hidden babybear:rounded-[0px]"> <section class="top-card__video-wrapper"> <div class="top-card__video">  <div class="share-native-video"> <video autoplay class="share-native-video__node video-js" crossorigin="anonymous" data-sources="[{"src":"https://dms.licdn.com/playlist/vid/v2/C4E0DAQHNldnyFVGmxA/learning-original-video-vbr-540/learning-original-video-vbr-540/0/1598801208171?e=2147483647&v=beta&t=e4KNzGbHbUs7l-_WNvc2FysWClsR_aWb0fHR4T-7pT8#.mp4"}]" data-poster-url="https://media.licdn.com/dms/image/v2/C4D0DAQG0tg7-ubbcHw/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1589538105578?e=2147483647&v=beta&t=NOUrXMGKA43hKjAZk2-KnczGih1aVp6EzTfoyGKP0_A" data-captions-url="https://www.linkedin.com/ambry/?x-li-ambry-ep=AQKz0vVAsxTA0gAAAZNtEXwxjhQm8jtxlC0wvfwwEvVPjnmVicX593MIN3CCg3BzO-kW1RqU2vMl2Wg05kQN_C6J_7cppQjgYpsIuU3stGOhsGaRDUHX-qblzC8PI8P661NF2nQEz6UR4RyuxPRyhLCqWTLEixFlIyUyr43yzBQYNkPlRriOzbO3cyOWjFGrI2cspXG3iiGagHnOmWQFSZJqihIbU4JakOi0p1U7HA6f7nndG8xFPQrvNKeHgMwbQUkkKakZyVrcdwNKbL0r4i7YZB0MLSplRiqyup3T8Er0VNuLs7f76b9Q7gIDHqZOnkCmaAljQbxwW1pIvZWQPBqVVi-hn32-EMJwV-sX_na_Q7_rgZz492ZUZBQmJLCwuijSlPcizVNnr9Wq2KDmBugIP-k3W8Lve4CR7MFea4AiD6jVxSbZXeFW3OimXLC11RHvupNOPgq2lSJ1J-X6xD60XyoomPTQ_jI65AiZbNwMz5yCsd5cdmN1NJnI" data-digitalmedia-asset-urn="urn:li:lyndaVideo:(urn:li:lyndaCourse:2828000,2981247)" data-tracking-id="FwJrsnitTpqaTmIwl4pbmQ==" playsinline> </video> </div> </div> </section> <div class="top-card-layout__card relative p-2 papabear:p-details-container-padding"> <div class="top-card-layout__entity-info-container flex flex-wrap papabear:flex-nowrap"> <div class="top-card-layout__entity-info flex-grow flex-shrink-0 basis-0 babybear:flex-none babybear:w-full babybear:flex-none babybear:w-full"> <h1 class="top-card-layout__title font-sans text-lg papabear:text-xl font-bold leading-open text-color-text mb-0"> Die perfekte Begrüßung am Telefon entwickeln </h1> <h2 class="top-card-layout__headline break-words font-sans text-md leading-open text-color-text"> Aus dem Kurs: <a href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020?trk=course_title" data-tracking-control-name="course_title" data-tracking-will-navigate="true" class="from-the-course__link">Telefonischer Kundenservice (2020)</a> </h2>   <div class="top-card-layout__cta-container flex flex-wrap mt-0.5 papabear:mt-0 ml-[-12px]"> <a href="http://de.linkedin.com/learning/subscription/products?courseSlug=telefonischer-kundenservice-2020&destRedirectURL=https%3A%2F%2Fde%2Elinkedin%2Ecom%2Flearning%2Ftelefonischer-kundenservice-2020%2Fdie-perfekte-begrussung-am-telefon-entwickeln&trk=course_info&upsellTrk=lil_upsell_course_info_subscription" data-tracking-control-name="lil_upsell_course_info_subscription" data-tracking-impression-name="lil_upsell_course_info_subscription" data-litms-tracking-control-name="lil_upsell_course_info_subscription" data-tracking-will-navigate class="top-card__upsell-link top-card-layout__cta mt-2 ml-1.5 h-auto babybear:flex-auto top-card-layout__cta--primary btn-md btn-primary" data-test-live-course-sub-upsell> Gratismonat starten </a> <a class="buy-for-your-team-cta__link top-card-layout__cta mt-2 ml-1.5 h-auto babybear:flex-auto top-card-layout__cta--secondary btn-md btn-secondary" href="/learning/subscription/teams?veh=lil_upx&src=li-lil-upsell&trk=learning-course_buy-for-your-team-cta" data-tracking-control-name="learning-course_buy-for-your-team-cta" data-tracking-impression-name="lil_upsell_learning-course_buy-for-your-team-cta_teambuy" data-test-live-buy-for-your-team-upsell data-tracking-will-navigate> Für Ihr Team erwerben </a> </div> </div>  </div>   </div> </section> </section> <div class="details mx-details-container-padding"> <div class="tabs content-tabs" data-tab-id="course-content-tabs"> <ul class="tabs__list" role="tablist">  <li class="tab flex ml-3 first-of-type:ml-0" role="presentation"> <button aria-selected="true" class="tab-button tab-md tab-selected" data-tracking-control-name="transcripts-tab" data-id="tab__button" role="tab" id="content-tabs__transcripts-btn"> Transkripte </button> </li> <li class="tab flex ml-3 first-of-type:ml-0" role="presentation"> <button aria-selected="false" class="tab-button tab-md " data-tracking-control-name="files-tab" data-id="tab__button" role="tab" tabindex="-1" id="content-tabs__files-btn" data-test-live-exercise-files-tab> Übungsdateien </button> </li> <li class="tab flex ml-3 first-of-type:ml-0" role="presentation"> <button aria-selected="false" class="tab-button tab-md " data-tracking-control-name="offline-tab" data-id="tab__button" role="tab" tabindex="-1" id="content-tabs__offline-btn" data-test-live-offline-tab> Offline-Wiedergabe </button> </li> </ul>  <div class="tab__panel" tabindex="0" role="tabpanel"> <section class="core-section-container my-3 transcripts">  <h2 class="core-section-container__title section-title"> Die perfekte Begrüßung am Telefon entwickeln </h2>  <div class="core-section-container__content break-words"> <div class="transcripts__copy"> <span class="transcripts__quotation">“</span> <p> In diesem Video geht es um die Begrüßung am Telefon. Sie ist der erste Eindruck, den wir beim Kunden hinterlassen. Sie sorgt entweder für einen guten Start oder weckt beim Kunden den Verdacht, schlecht bedient zu werden. Nun, viele Leute meinen, eine Begrüßung muss nicht eingeübt werden. Aber Vorsicht! Es ist schwieriger, als man denkt. Besonders nach einem langen Tag am Telefon, wenn Sie müde sind. Viele Kundenberater klingen am Telefon roboterhaft, gelangweilt oder unfreundlich, ohne dies zu wissen. Eine gute Begrüßung besteht aus drei Elementen. Ein Gruß wie „Guten Morgen“ oder „Willkommen beim Kundenservice“. Ihr Name, damit die Anrufer wissen, mit wem sie sprechen. Und ein Hilfsangebot, zum Beispiel: „Wie kann ich Ihnen helfen?“ Das sind nur Empfehlungen. Entwickeln Sie für sich eine gute Begrüßung, die perfekt für Sie passt. Achten Sie dabei auf positive Körpersprache und freundlichen Tonfall. Hören wir uns ein paar Beispiele an: Willkommen beim Kundenservice. Mein Name ist Kerstin. Was kann ich für Sie tun?((gelangweilt; Sprecherin nicht sichtbar)) Eine schlechte Begrüßung. Die Mitarbeiterin wirkt keinesfalls hilfsbereit. Sehen wir uns das noch einmal im Video an. Achten Sie darauf, wie die Körpersprache den Tonfall beeinflusst. Willkommen beim Kundenservice. Mein Name ist Kerstin. Was kann ich für Sie tun?((gelangweilt; Sprecherin sichtbar)) Was ist Ihnen aufgefallen? Die Frau lehnt sich im Stuhl zurück und sieht müde oder gelangweilt aus. Und sie hat definitiv nicht gelächelt. Die Körpersprache beeinflusst unseren Tonfall. Wenn wir müde oder gelangweilt aussehen, klingen wir auch so. Für eine positive Körpersprache stellen Sie sich am besten vor, dass der Kunde Sie sehen kann. Dann sitzen Sie gerade, konzentrieren sich auf den Kunden und lächeln. Wie hört sich die Mitarbeiterin mit positiver Körpersprache an? Willkommen beim Kundenservice. Mein Name ist Kerstin. Was kann ich für Sie tun?((positiv, Sprecherin sichtbar)) Was ist Ihnen dieses Mal aufgefallen? Sie sitzt gerade, sie lächelt und sie scheint sich auf den Kunden zu konzentrieren. All das hilft ihr, am Telefon positiv und freundlich zu klingen. Und was ist mit vorab ausformulierten Begrüßungsskripten? Unter uns gesagt, ich bin kein Fan davon. Solche Skripte wirken schnell roboterhaft und unecht. Aber manchmal sind Skripte notwendig oder eine Entscheidung, die nicht bei Ihnen liegt. Wenn Sie ein Skript befolgen, versuchen Sie, authentisch zu sein. Hören wir uns ein paar Beispiele an: Willkommen beim Kundenservice an diesem schönen Tag. Der Anruf kann zu Qualitäts- oder Schulungszwecken aufgezeichnet werden. Mein Name ist Kerstin. Wie kann ich diesen Tag noch schöner machen? ((abgelesen, gelangweilt)) Das ist keine gute Begrüßung. Die Körpersprache ist negativ und das Skript wirkt abgelesen. Damit macht sie keinen positiven ersten Eindruck. Hören wir uns an, wie sie klingt, wenn die Körpersprache stimmt und sie wirklich versucht, das Skript umzusetzen. Willkommen beim Kundenservice an diesem schönen Tag. Der Anruf kann zu Qualitäts- oder Schulungszwecken aufgezeichnet werden. Mein Name ist Kerstin. Wie kann ich diesen Tag noch schöner machen? ((positiv)) Das war viel besser. Ich bevorzuge zwar die persönlichere Version ohne Skript, aber sie hat wirklich versucht, das Beste daraus zu machen. Okay, jetzt Sie an der Reihe. Versuchen Sie folgende Übung. Laden Sie die Übungsdatei „Perfekte Begrüßung“ herunter. Sie enthält eine kurze Zusammenfassung zur Begrüßung. Zeichnen Sie Ihre perfekte Begrüßung per Voicemail oder auf Ihrem Handy auf. Werten Sie dann Ihre Begrüßung mithilfe der Übungsdatei aus. Wiederholen Sie diese Schritte, bis Sie mit Ihrer Begrüßung zufrieden sind. Dann testen Sie die Begrüßung mit echten Kunden. Manchmal hilft ein Spiegel vor dem Telefon, um Sie an Ihr Lächeln und Ihre positive Körpersprache zu erinnern. Ich atme immer tief durch und konzentriere mich auf meine Begrüßung, bevor ich den Hörer abnehme. Für welche Methode Sie sich auch entscheiden, eine stets positive Begrüßung trägt entscheidend zum ersten guten Eindruck bei. </p> </div> </div> </section> </div> <div class="tab__panel" tabindex="0" role="tabpanel" hidden> <section class="core-section-container my-3 exercise-files" data-test-live-files-panel>  <h2 class="core-section-container__title section-title"> Üben mit Projektdateien </h2>  <div class="core-section-container__content break-words"> <p class="exercise-files__description"> Laden Sie die Dateien herunter, die von den Trainer:innen verwendet werden. So können Sie mitlesen und durch Ansehen, Zuhören und Üben lernen. </p> <ul class="exercise-files__list"> <li class="exercise-files__file"> <a href="http://de.linkedin.com/learning/subscription/products?courseSlug=telefonischer-kundenservice-2020&destRedirectURL=https%3A%2F%2Fde%2Elinkedin%2Ecom%2Flearning%2Ftelefonischer-kundenservice-2020%2Fdie-perfekte-begrussung-am-telefon-entwickeln&trk=exercise_file&upsellTrk=lil_upsell_exercise_file_subscription" data-tracking-control-name="lil_upsell_exercise_file_subscription" data-tracking-impression-name="lil_upsell_exercise_file_subscription" data-litms-tracking-control-name="lil_upsell_exercise_file_subscription" data-tracking-will-navigate class="exercise-files__file-upsell-link" data-test-live-files-sub-upsell> <span class="exercise-files__lock-icon-container"> <span class="a11y-text"> Übungsdatei: Mitglied werden, um Zugriff zu erhalten </span> <icon class="exercise-files__lock-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/2k4trx87nbhljt0s01sd4q7qi"></icon> </span> <span class="exercise-files__file-name"> uebungsdateien_telefonischer_kundenservice.zip </span> </a> </li> </ul> <div class="footer-upsell-link"> <span class="footer-upsell-link__description"> Laden Sie die Übungsdateien zu diesem Kurs herunter. </span> <a href="http://de.linkedin.com/learning/subscription/products?courseSlug=telefonischer-kundenservice-2020&destRedirectURL=https%3A%2F%2Fde%2Elinkedin%2Ecom%2Flearning%2Ftelefonischer-kundenservice-2020%2Fdie-perfekte-begrussung-am-telefon-entwickeln&trk=exercise_file&upsellTrk=lil_upsell_exercise_file_subscription" data-tracking-control-name="lil_upsell_exercise_file_subscription" data-tracking-impression-name="lil_upsell_exercise_file_subscription" data-litms-tracking-control-name="lil_upsell_exercise_file_subscription" data-tracking-will-navigate class="exercise-files__upsell-link" data-test-live-files-footer-sub-upsell> Starten Sie noch heute mit einer kostenlosen Probeversion. </a> </div> </div> </section> </div> <div class="tab__panel" tabindex="0" role="tabpanel" hidden> <section class="core-section-container my-3 offline">  <h2 class="core-section-container__title section-title"> Laden Sie Kurse herunter und lernen Sie auch unterwegs. </h2>  <div class="core-section-container__content break-words"> <p class="offline__description"> Sehen Sie sich Kurse auf Ihrem Mobilgerät ohne Internetverbindung an. Laden Sie Kurse mit der LinkedIn Learning-App für iOS oder Android herunter. </p> <div class="offline__link-container"> <a class="offline__link" href="https://itunes.apple.com/de/app/apple-store/id1084807225?ls=1&pt=10746&mt=8&ct=learning_course_tab_viewoffline&trk=apple_app_store" data-tracking-control-name="apple_app_store" data-tracking-will-navigate rel="noopener noreferrer" target="_blank"> <img alt="Im App Store herunterladen" class="offline__image" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/emczv26hz24woii2j4aleyry"> </a> <a class="offline__link" href="https://play.google.com/store/apps/details?id=com.linkedin.android.learning&referrer=utm_source=linkedinlearning&utm_medium=mobileWeb&utm_campaign=learning_guest&hl=de&ct=learning_course_tab_viewoffline&trk=google_play_store" data-tracking-control-name="google_play_store" data-tracking-will-navigate rel="noopener noreferrer" target="_blank"> <img alt="Auf Google Play erhältlich" class="offline__image" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/535kqf5rsexfx0lucb3t6palb"> </a> </div> <div class="footer-upsell-link"> <span class="footer-upsell-link__description"> Sehen Sie sich diesen Kurs an, wann und wo immer Sie möchten. </span> <a href="http://de.linkedin.com/learning/subscription/products?courseSlug=telefonischer-kundenservice-2020&destRedirectURL=https%3A%2F%2Fde%2Elinkedin%2Ecom%2Flearning%2Ftelefonischer-kundenservice-2020%2Fdie-perfekte-begrussung-am-telefon-entwickeln&trk=offline_viewing&upsellTrk=lil_upsell_offline_viewing_subscription" data-tracking-control-name="lil_upsell_offline_viewing_subscription" data-tracking-impression-name="lil_upsell_offline_viewing_subscription" data-litms-tracking-control-name="lil_upsell_offline_viewing_subscription" data-tracking-will-navigate class="offline__upsell-link" data-test-live-offline-footer-sub-upsell> Starten Sie noch heute mit einer kostenlosen Probeversion. </a> </div> </div> </section> </div> </div> </div> </section> <section class="right-rail papabear:w-right-rail-width papabear:ml-column-gutter mamabear:max-w-[790px] mamabear:px-mobile-container-padding babybear:max-w-[790px] babybear:px-mobile-container-padding"> <section class="table-of-contents mb-4"> <h2 class="table-of-contents__header"> Inhalt </h2> <ul class="table-of-contents__list"> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button " aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> Einleitung <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button show-more-less__button--hide" aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> Einleitung <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> <ul data-max-num-to-show="0" class="show-more-less__list show-more-less__list--hide-after-0" data-impression-id="learning-course_toc-section_show-more-less"> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/willkommen?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Willkommen </div> <div class="table-of-contents__item-duration"> 1 Min. 33 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/wie-sie-diesen-kurs-optimal-nutzen?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Wie Sie diesen Kurs optimal nutzen </div> <div class="table-of-contents__item-duration"> 1 Min. 18 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/spezielle-herausforderungen-im-telefonischen-kundenservice?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Spezielle Herausforderungen im telefonischen Kundenservice </div> <div class="table-of-contents__item-duration"> 3 Min. 42 Sek. </div> </div> </a> </li> </ul>  </div> </li> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button show-more-less__button--hide" aria-expanded="true" data-tracking-control-name="learning-course_toc-section_show_more"> 1. Kundenbeziehung am Telefon aufbauen <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button " aria-expanded="true" data-tracking-control-name="learning-course_toc-section_show_more"> 1. Kundenbeziehung am Telefon aufbauen <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> <ul data-max-num-to-show="0" class="show-more-less__list " data-impression-id="learning-course_toc-section_show-more-less"> <li class="toc-item toc-item--active"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/die-perfekte-begrussung-am-telefon-entwickeln?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="true"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Die perfekte Begrüßung am Telefon entwickeln </div> <div class="table-of-contents__item-duration"> 4 Min. 21 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/personliche-verbindung-zum-kunden-herstellen?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Persönliche Verbindung zum Kunden herstellen </div> <div class="table-of-contents__item-duration"> 2 Min. 59 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/peinliches-schweigen-uberbrucken?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Peinliches Schweigen überbrücken </div> <div class="table-of-contents__item-duration"> 1 Min. 47 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/wartezeit-und-weiterleitung-managen?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Wartezeit und Weiterleitung managen </div> <div class="table-of-contents__item-duration"> 3 Min. 37 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/den-gesprachsverlauf-steuern?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Den Gesprächsverlauf steuern </div> <div class="table-of-contents__item-duration"> 3 Min. 41 Sek. </div> </div> </a> </li> </ul>  </div> </li> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button " aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 2. Kundenerwartungen am Telefon übertreffen <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button show-more-less__button--hide" aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 2. Kundenerwartungen am Telefon übertreffen <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> <ul data-max-num-to-show="0" class="show-more-less__list show-more-less__list--hide-after-0" data-impression-id="learning-course_toc-section_show-more-less"> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/storfaktoren-ausblenden?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Störfaktoren ausblenden </div> <div class="table-of-contents__item-duration"> 3 Min. 35 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/am-telefon-sorgfaltig-zuhoren?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Am Telefon sorgfältig zuhören </div> <div class="table-of-contents__item-duration"> 3 Min. 21 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/visuelle-kommunikationstechniken-einsetzen?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Visuelle Kommunikationstechniken einsetzen </div> <div class="table-of-contents__item-duration"> 3 Min. 44 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/einen-nachhaltigen-eindruck-hinterlassen?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Einen nachhaltigen Eindruck hinterlassen </div> <div class="table-of-contents__item-duration"> 3 Min. 34 Sek. </div> </div> </a> </li> </ul>  </div> </li> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button " aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 3. Probleme am Telefon lösen <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button show-more-less-button show-more-less__button--hide" aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> 3. Probleme am Telefon lösen <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4chtt12k98xwnba1nimld2oyg"></icon> </button> <ul data-max-num-to-show="0" class="show-more-less__list show-more-less__list--hide-after-0" data-impression-id="learning-course_toc-section_show-more-less"> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/empathie-zeigen?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <icon class="table-of-contents__item-status table-of-contents__item-status--unlocked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/5jwhkytplzxiejvhzfu0t7m8l" data-svg-class-name="table-of-contents__item-status-svg--unlocked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Empathie zeigen </div> <div class="table-of-contents__item-duration"> 4 Min. 7 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/mit-verargerten-anrufern-umgehen?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Mit verärgerten Anrufern umgehen </div> <div class="table-of-contents__item-duration"> 3 Min. 58 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/anrufe-nachbereiten?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Anrufe nachbereiten </div> <div class="table-of-contents__item-duration"> 1 Min. 57 Sek. </div> </div> </a> </li> <li class="toc-item"> <a data-tracking-control-name="learning-course_tocItem" data-tracking-will-navigate href="https://de.linkedin.com/learning/telefonischer-kundenservice-2020/den-ganzen-tag-fokussiert-bleiben?autoplay=true&trk=learning-course_tocItem" class="toc-item__link" aria-current="false"> <span class="a11y-text">(Gesperrt)</span> <icon class="table-of-contents__item-status table-of-contents__item-status--locked" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cfu0devb5o77ym5x8vv0oilfz" data-svg-class-name="table-of-contents__item-status-svg--locked"></icon> <div class="table-of-contents__item-details"> <div class="table-of-contents__item-title"> Den ganzen Tag fokussiert bleiben </div> <div class="table-of-contents__item-duration"> 3 Min. 5 Sek. </div> </div> </a> </li> </ul>  </div> </li> <li class="toc-section"> <div class="show-more-less"> <button class="show-more-less__button show-more-less__more-button show-more-less-button " aria-expanded="false" data-tracking-control-name="learning-course_toc-section_show_more"> Fazit <icon class="show-more-less__button--chevron show-more-less-button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cyolgscd0imw2ldqppkrb84vo"></icon> </button> <button class="show-more-less__button show-more-less__less-button 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babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Themen der Kategorie „Business“ ansehen </h3> <ul class="my-1"> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/fuhrung-und-berufliche-weiterentwicklung?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Berufliche Weiterentwicklung </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/business-software-und-tools?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Business-Software und Tools </a> </li> <li class="tw-link-column-item"> <a 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</a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/karriere-entwicklung-15962768?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Karriere-Entwicklung </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/kleinunternehmen-und-unternehmertum?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Kleinunternehmen und Unternehmertum </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/kundenservice-15962236?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Kundenservice </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/marketing-3?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Marketing </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/personalwesen-15962946?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Personalwesen </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/projektmanagement-15955944?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Projektmanagement </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/training-und-bildung?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Training und Bildung </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/unternehmensanalyse-und-strategie?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Unternehmensanalyse und -strategie </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/verkauf-und-vertrieb-15961401?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Verkauf und Vertrieb </a> </li> </ul> <a class="link tw-linkster-general-link" aria-label="Alle Kurse anzeigen: Business" href="https://de.linkedin.com/learning/topics/business-2?trk=learning-course_browsemap_general-link" data-tracking-control-name="learning-course_browsemap_general-link" data-tracking-will-navigate> Alle anzeigen </a> </div> <div class="flex-1 w-1/2 pt-2 pr-4 pb-4 pl-0 babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Themen der Kategorie „Kreativität“ ansehen </h3> <ul class="my-1"> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/animation-und-illustration?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Animation und Illustration </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/architektur-ingenieur-und-bauwesen-aec?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Architektur-, Ingenieur- und Bauwesen (AEC) </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/audio-und-musik?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Audio und Musik </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/bildbearbeitung-fotografie-2?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Bildbearbeitung und Fotografie </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/grafikdesign?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Grafikdesign </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/motion-design-und-visuelle-effekte?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Motion-Design und Visuelle Effekte </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/produkt-und-herstellung?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Produkt und Herstellung </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/user-experience-15995392?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> User Experience </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/video-audio-2?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Video </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/visualisierung-und-echtzeit-rendering?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Visualisierung und Echtzeit-Rendering </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/webdesign-und-ux?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Webdesign </a> </li> </ul> <a class="link tw-linkster-general-link" aria-label="Alle Kurse anzeigen: Kreativität" href="https://de.linkedin.com/learning/topics/kreativitat?trk=learning-course_browsemap_general-link" data-tracking-control-name="learning-course_browsemap_general-link" data-tracking-will-navigate> Alle anzeigen </a> </div> <div class="flex-1 w-1/2 pt-2 pr-4 pb-4 pl-0 babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Themen der Kategorie „Technik“ ansehen </h3> <ul class="my-1"> <li 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<a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/devops-16105665?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> DevOps </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/hardware?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Hardware </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/it-support-2?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> IT-Helpdesk </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/informations-und-it-sicherheit?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> IT-Sicherheit und Cybersecurity </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/kunstliche-intelligenz-ki?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Künstliche Intelligenz (KI) </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://de.linkedin.com/learning/topics/mobile-entwicklung?trk=learning-course_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-course_browsemap_link" data-tracking-will-navigate> Mobile Entwicklung </a> </li> <li class="tw-link-column-item"> <a class="link 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