CINXE.COM
CXC Helpdesk
<!DOCTYPE html> <html lang="en_US"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>CXC Helpdesk</title> <meta name="description" content="customer support platform"> <meta name="keywords" content="osTicket, Customer support system, support ticket system"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="stylesheet" href="/help/css/osticket.css?0375576" media="screen"/> <link rel="stylesheet" href="/help/assets/default/css/theme.css?0375576" media="screen"/> <link rel="stylesheet" href="/help/assets/default/css/print.css?0375576" media="print"/> <link rel="stylesheet" href="/help/css/typeahead.css?0375576" media="screen" /> <link type="text/css" href="/help/css/ui-lightness/jquery-ui-1.13.2.custom.min.css?0375576" rel="stylesheet" media="screen" /> <link rel="stylesheet" href="/help/css/jquery-ui-timepicker-addon.css?0375576" media="all"/> <link rel="stylesheet" href="/help/css/thread.css?0375576" media="screen"/> <link rel="stylesheet" href="/help/css/redactor.css?0375576" media="screen"/> <link type="text/css" rel="stylesheet" href="/help/css/font-awesome.min.css?0375576"/> <link type="text/css" rel="stylesheet" href="/help/css/flags.css?0375576"/> <link type="text/css" rel="stylesheet" href="/help/css/rtl.css?0375576"/> <link type="text/css" rel="stylesheet" href="/help/css/select2.min.css?0375576"/> <!-- Favicons --> <link rel="icon" type="image/png" href="/help/images/oscar-favicon-32x32.png" sizes="32x32" /> <link rel="icon" type="image/png" href="/help/images/oscar-favicon-16x16.png" sizes="16x16" /> <script type="text/javascript" src="/help/js/jquery-3.7.0.min.js?0375576"></script> <script type="text/javascript" src="/help/js/jquery-ui-1.13.2.custom.min.js?0375576"></script> <script type="text/javascript" src="/help/js/jquery-ui-timepicker-addon.js?0375576"></script> <script src="/help/js/osticket.js?0375576"></script> <script type="text/javascript" src="/help/js/filedrop.field.js?0375576"></script> <script src="/help/js/bootstrap-typeahead.js?0375576"></script> <script type="text/javascript" src="/help/js/redactor.min.js?0375576"></script> <script type="text/javascript" src="/help/js/redactor-plugins.js?0375576"></script> <script type="text/javascript" src="/help/js/redactor-osticket.js?0375576"></script> <script type="text/javascript" src="/help/js/select2.min.js?0375576"></script> <meta name="csrf_token" content="eefd14d0eb0f8ceaaaffbe964e51346de5c081a7" /> </head> <body> <div id="container"> <div class="warning_bar">osTicket no longer supports Internet Explorer.</div> <div id="header"> <div class="pull-right flush-right"> <p> Guest User | <a href="/help/login.php">Sign In</a> </p> <p> </p> </div> <a class="pull-left" id="logo" href="/help/index.php" title="Support Center"> <span class="valign-helper"></span> <img src="/help/logo.php" border=0 alt="CXC Helpdesk"> </a> </div> <div class="clear"></div> <ul id="nav" class="flush-left"> <li><a class="active home" href="/help/index.php">Support Center Home</a></li> <li><a class=" new" href="/help/open.php">Open a New Ticket</a></li> <li><a class=" status" href="/help/view.php">Check Ticket Status</a></li> </ul> <div id="content"> <div id="landing_page"> <div class="sidebar pull-right"> <div class="front-page-button flush-right"> <p> <a href="open.php" style="display:block" class="blue button">Open a New Ticket</a> </p> <p> <a href="view.php" style="display:block" class="green button">Check Ticket Status</a> </p> </div> <div class="content"></div> </div> <div class="main-content"> <div class="thread-body"> <h1>Welcome to the Chandra X-ray Center Helpdesk</h1> <p>In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket. <br /> </p> <p>You may also submit a ticket by sending an email to cxchelp@cfa.harvard.edu.</p> <hr /><h1>Problems with CIAO?聽 Please be sure to include:</h1> <ul><li>Which version of CIAO?</li> <li>What operating system & version?</li> <li>The full syntax for the command(s) you are running.</li> <li>The complete text of all messages or warnings.</li> </ul> <p><br /> <strong>Do not include screen-shots of text in terminal windows</strong>; please cut-and-paste the text into the helpdesk ticket.<br /> <br /> <br /> </p> <hr /> <p><br /> </p> </div> </div> <div class="clear"></div> <div> </div> </div> </div> </div> <div id="footer"> <p>Copyright © 2025 Chandra X-ray Center - All rights reserved.</p> <a id="poweredBy" href="https://osticket.com" target="_blank">Helpdesk software - powered by osTicket</a> </div> <div id="overlay"></div> <div id="loading"> <h4>Please Wait!</h4> <p>Please wait... it will take a second!</p> </div> <script type="text/javascript"> getConfig().resolve({"html_thread":true,"lang":"en_US","short_lang":"en","has_rtl":false,"primary_language":"en-US","secondary_languages":[],"path":"\/help\/"}); </script> </body> </html>