Shipping and Returns |Hilton to Home Hotel Collection

<!doctype html> <html lang="en"> <head> <meta charset="utf-8"> <title>Shipping and Returns |Hilton to Home Hotel Collection</title> <meta name="viewport" content="width=device-width, user-scalable=yes"> <meta name="facebook-domain-verification" content="qf0f9bbkulp6f49xvfmpjtiowzudtj" />  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M3T265W');</script>  <link rel="stylesheet" href="https://use.typekit.net/mmt6zgm.css"> <link rel="stylesheet" href='/dist/css/HIL-styles.min.css?v=792d5aec'> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> <script src="https://ajax.googleapis.com/ajax/libs/jqueryui/1.13.2/jquery-ui.min.js"></script> <script src='/dist/js/common.min.js?v=8b7bdce2'></script> <script src="dist/js/vendor.js?v=202411211600"></script> <script>try{Typekit.load({ async: true });}catch(e){}</script>  <script src="/dist/js/aws-sdk-2.710.0.min.js"></script> <script> var eSignupOptions = { sfSubscriptionApi: "https://d729ylzkck.execute-api.us-east-1.amazonaws.com/default", lambdaPayload: { website: 'HIL' }, dialogObj:{ "mainTxt" : "Thank you", "secondaryTxt" : "Welcome to Hilton to Home.", "btnTxt" : "OK" } } var eSignUpObj = new ESignUp(eSignupOptions); var errorLogAPIURL = ""; var _etmc = []; SalesforceAbandonedCartUtils.setOrganizationId("514022158"); SalesforceAbandonedCartUtils.setCatalogId("hil") </script>  <script type="text/javascript" async src="//514022158.collect.igodigital.com/collect.js"></script>  <script> !function(f,b,e,v,n,t,s) {if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '775495880252187'); fbq('track', 'PageView'); </script>  <link rel="canonical" href="https://www.hiltontohome.com/shipping-returns.aspx"/> </head> <body class="pgfaq">  <form name="OCForm1" method="post" action="./shipping-returns.aspx" id="OCForm1" onSubmit="return false;"> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="iVy7SZfr87WcIlRIu4+pcF7DQBKmhZ3LLaa1LDyJQHBirRs8r7CgE/6sJO9kO4ZO9YxppwVZDzLZ7UEpdH0jPP/s3ypOQ6RrSlD9SXw80hmYNdkc" /> <input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="E3B1BE7D" /> <input type="hidden" name="__VIEWSTATEENCRYPTED" id="__VIEWSTATEENCRYPTED" value="" /> <input type="hidden" value="TRUE" name="posting" id="posting"> <input type="hidden" value="CARTADD" name="actionType" id="actionType"> <script> const clientEmail = sessionStorage.emailAddress || CommonUtils.getCookie("HAHemailID") if (clientEmail) { SalesforceAbandonedCartUtils.setClientEmail(clientEmail) SalesforceAbandonedCartUtils.trackCart(); } </script>  <noscript><img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=775495880252187&ev=PageView&noscript=1"/></noscript>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M3T265W" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <noscript><img height="1" width="1" src="https://www.facebook.com/tr?id=775495880252187&ev=PageView&noscript=1"/></noscript>     <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "Organization", "url": "https://www.hiltontohome.com/", "name": "Hilton to Home", "telephone": "+1-877-344-5866", "email": "customerservice@hiltontohome.com" } </script>  <div class="email-lightbox emailFocusTrap" role="dialog" aria-label="Email signup" aria-describedby="titleLB_ADA" aria-modal="true"> <div class="overlay" id="emailSignupPopover" style="display:none;" > <div class="emailCapture" id="capturebox"> <div class="signup-wrap"> <p class="lb-logo">Hilton to Home</p> <p id="titleLB_ADA"><strong>Hilton Inspiration</strong> In Your Inbox.</p> <p class="input-wrap"> <label class="hidden" for="emailAddress1">Lightbox Email Signup</label> <input type="email" id="emailAddress1" placeholder="Please enter your email address" class="emailfield"> <a id="emailAddress1btn" href="javascript:void(0)" type="button" class="btn-main"> <em class="arrow-white">Sign Me Up</em> </a> </p> </p> <p class="disclosure clear">By signing up, you agree to our <a href="https://www.hilton.com/en/p/site-usage-agreement/" target="_blank" rel="noopener noreferrer">Terms</a> & <a href="/privacy.aspx?utm_source=hah" target="_blank" rel="noopener">Privacy Policy</a>. 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el.setAttribute('href', 'javascript:void(0)'); el.setAttribute('aria-current', 'page'); } }) </script> <div class="grid-1"> <div class="faq clearfix"> <h1>Shipping and Returns</h1> <h2>Shipping Policies</h2> <h3>What delivery options do you offer?</h3> <p>When delivering to anywhere within the contiguous United States, you may choose from Standard Ground Shipping, Three Day Shipping, Two Day Shipping and Next Day Shipping.</p> <p>We also offer shipping to Hawaii and Alaska and most International destinations. Delivery options available will vary based on your final shipping destination.</p> <p>Special Purchase items such as Hilton Bed are not available for expedited shipping and may require extended lead-times.</p> <h3>How do you calculate estimated delivery dates?</h3> <p>Most orders placed before 2:00 PM ET are processed for shipment on the same day you place your order for all in-stock items. Orders placed after 2:00 PM ET will be processed for shipment the next business day. When calculating delivery dates we do not include weekends or holidays. Please note that this estimated delivery date is only an estimate and is not a guarantee that your order will be delivered by that date. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to proceed with your order.</p> <h3>How are shipping costs calculated?</h3> <p>Shipping costs are calculated based on the original retail price subtotal of your order before any taxes have been applied, except for Hilton Bed and other special purchase items which have separate shipping costs associated with them.*</p> <div class="shippingDetails clearfix"> <h4>Contiguous US Shipping Costs Table - Ground Delivery Only</h4> <ul> <li><em>Total Order</em> <span>Shipping Charge</span></li> <li><em>Up to $14.99</em> <span>$7.95</span></li> <li><em>$15 to $29.99</em> <span>$9.95</span></li> <li><em>$30 to $49.99</em> <span>$12.95</span></li> <li><em>$50 to $74.99</em> <span>$16.95</span></li> <li><em>$75 to $99.99</em> <span>$19.95</span></li> <li><em>$100 to $149.99</em> <span>$23.95</span></li> <li><em>$150 to $199.99</em> <span>$29.95</span></li> <li><em>$200 to $249.99</em> <span>$34.95</span></li> <li><em>$250 to $499.99</em> <span>$44.95</span></li> <li><em>$500 to $749.99</em> <span>$69.95</span></li> <li><em>$750 to $999.99</em> <span>$89.95</span></li> <li><em>$1,000 to $1,499.99</em> <span>$119.95</span></li> <li><em>$1,500 to $2,499.99</em> <span>$149.95</span></li> <li><em>$2,500 and up</em> <span>$169.95</span></li> </ul> </div> <div class="shippingDetails clearfix"> <h4>Special Purchase Items - Contiguous US Ground Shipping Costs</h4> <ul> <li><em>Item</em> <span>Shipping Charge</span></li> <li><em>Bed Frame</em> <span>$15.00</span></li> </ul> </div> <p class="clear">* Mattress & Box Spring: There is a flat rate of $285.00 for white-glove in-home delivery of Hilton Bed to most locations in the contiguous United States. Remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 1-877-344-5866 for detailed shipping costs to your delivery destination. </p> <h2>International Shipping</h2> <h3>What countries do you ship to?</h3> <p>We currently offer shipping to most International destinations.</p> <h3>How are shipping costs calculated?</h3> <p>When shipping to a destination outside of the contiguous United States, delivery rates are calculated based on the actual shipping address and will vary. You will be presented with expedited and economy delivery options. You will be contacted if additional shipping costs will be charged for remote locations. </p> <h3>Duties & Taxes</h3> <p>All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.<br /> Please note that all prices listed on this site are in US dollars.</p> <h2>Return Policy</h2> <h3>What is your return policy?</h3> <p>We want you to be completely satisfied with your purchase. We will gladly accept your timely return of new, unwashed items within 30 days of delivery. Returned merchandise should include the original packaging and be in the same condition as when it was received. </p> <h3>Are there any items that are non-returnable?</h3> <p>Beds are not accepted for returns or exchange. Used or laundered merchandise is not returnable. All outdoor furniture is not returnable. </p> <h3>How can I return an item?</h3> <p>Please contact one of our Concierge Service Representatives who will gladly help arrange your return. </p> </div> </div> </div> </div>  <footer role="contentinfo"> <div class="footer-wrap-top"> <div class="footer clear clearfix" id="footer-top"> <div class="email-signup" aria-live="polite"> <div id="ftr-email-signup2"> <p class="footer-title"><span>Discover Everyday Elegance</span></p> <div> <input type="email" id="emailAddress2" aria-label="Footer Email Signup" title="Enter your email" placeholder="Enter your email" class="subscribe" > <button type="button" formnovalidate id="emailAddress2btn" class="btn-main">Sign Me Up</button> <div class="disclosure clear"> By signing up, you agree to our <a href="https://www.hilton.com/en/p/site-usage-agreement/" target="_blank" rel="noopener noreferrer">Terms</a> & <a href="/privacy.aspx?utm_source=hah" target="_blank" rel="noopener">Privacy Policy</a>. <span>You may unsubscribe at any time.</span> </div> </div> </div> <div id="ftr-email-conf2" class="email-signup" style="display: none;"> <p class="footer-title">Thank you for joining HiltonToHome.com!</p> </div> </div> <div class="footer-links"> <div class="support"> <div class="clearfix"> <a class="icon-phone" href="tel:1-877-344-5866"> 1 877 3HILTON </a> <a class="icon-email" href="/contact-us.aspx"> <span>Email</span> </a> <a class="icon-chat" href="https://lc.chat/now/1974321/42" aria-label="Chat live, clicking this will open a new window" onclick="window.open(this.href,'targetWindow','toolbar=no,location=no,status=no,menubar=no,scrollbars=yes,resizable=yes,width=530,height=530');return false;"> <span>Chat</span> </a> <a class="icon-faq" href="/shipping-returns.aspx"> <span>Faqs</span> </a> </div> </div> </div> </div> </div> <div class="footer-wrap-bottom"> <div class="footer" id="footer-bottom"> <div class="copyright clearfix clear"> <div class="copyright clearfix clear"> <p class="links"> <a href="/shipping-returns.aspx" rel="noopener">Shipping & Return Policies</a> <a href="/privacy.aspx#ccpa" rel="noopener">California Privacy Rights</a> <a href="/privacy.aspx" rel="noopener">Privacy Policy</a> <a href="https://www.hilton.com/en/p/site-usage-agreement/" target="_blank" rel="noopener noreferrer">Site Usage Agreement</a> </p>  <p class="icon-hotel-logo"> <span>HILTON</span> </p> <p class="links"> © 2024 Hilton Worldwide and Hotels At Home, Inc. </p> <p class="links">Hotels At Home<sup>庐</sup></p> </div> </div> </div> </div> </footer> <script src="/dist/js/vendor.js?v=202411211600"></script> <script src="/dist/js/gsap.min.js?v=202411211600"></script> <script src='/dist/js/design.min.js?v=ab95ca27'></script>  <script language="javascript">  </script> </form> </body> </html>

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