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center,100%,rgba(255,255,255,1),rgba(255,255,255,1));background-image:-webkit-radial-gradient(center,ellipse cover,rgba(255,255,255,1),rgba(255,255,255,1));background-image:-o-radial-gradient(center,ellipse cover,rgba(255,255,255,1),rgba(255,255,255,1));background-image:-ms-radial-gradient(center,ellipse cover,rgba(255,255,255,1),rgba(255,255,255,1));background-image:radial-gradient(ellipse at center,rgba(255,255,255,1),rgba(255,255,255,1));overflow:hidden;border:0 none rgb(141,213,239);border-radius:1px 1px 1px 1px;box-shadow:none}#ajaxsearchpro2_1 .probox,#ajaxsearchpro2_2 .probox,div.asp_m.asp_m_2 .probox{margin:0;height:50px;background:transparent;border:1px solid rgba(211,211,211,1);border-radius:0;box-shadow:none}p[id*=asp-try-2]{color:rgb(85,85,85) !important;display:block}div.asp_main_container+[id*=asp-try-2]{width:100%}p[id*=asp-try-2] a{color:rgb(255,181,86) !important}p[id*=asp-try-2] a:after{color:rgb(85,85,85) !important;display:inline;content:','}p[id*=asp-try-2] 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.asp_text_button,#ajaxsearchpro2_2 .probox .promagnifier .asp_text_button,div.asp_m.asp_m_2 .probox .promagnifier .asp_text_button{display:block;width:auto;height:50px;float:right;margin:0;padding:0 10px 0 2px;font-weight:normal;font-family:"Open Sans";color:rgba(51,51,51,1);font-size:15px;line-height:normal;text-shadow:none;line-height:50px}#ajaxsearchpro2_1 .probox .promagnifier .innericon svg,#ajaxsearchpro2_2 .probox .promagnifier .innericon svg,div.asp_m.asp_m_2 .probox .promagnifier .innericon svg{fill:rgba(255,255,255,1)}#ajaxsearchpro2_1 .probox .prosettings .innericon svg,#ajaxsearchpro2_2 .probox .prosettings .innericon svg,div.asp_m.asp_m_2 .probox .prosettings .innericon svg{fill:rgb(255,255,255)}#ajaxsearchpro2_1 .probox .promagnifier,#ajaxsearchpro2_2 .probox .promagnifier,div.asp_m.asp_m_2 .probox 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.asp_date,#ajaxsearchprores2_2 .results .item .etc .asp_date,div.asp_r.asp_r_2 .results .item .etc .asp_date{margin:0 0 0 10px;padding:0;font-weight:normal;font-family:"Open Sans";color:rgba(173,173,173,1);font-size:12px;line-height:15px;text-shadow:none}#ajaxsearchprores2_1 .results .item div.asp_content,#ajaxsearchprores2_2 .results .item div.asp_content,div.asp_r.asp_r_2 .results .item div.asp_content{margin:0;padding:0;font-weight:normal;font-family:"Open Sans";color:rgba(74,74,74,1);font-size:13px;line-height:13px;text-shadow:none}#ajaxsearchprores2_1 span.highlighted,#ajaxsearchprores2_2 span.highlighted,div.asp_r.asp_r_2 span.highlighted{font-weight:bold;color:rgba(217,49,43,1);background-color:rgba(238,238,238,1)}#ajaxsearchprores2_1 p.showmore,#ajaxsearchprores2_2 p.showmore,div.asp_r.asp_r_2 p.showmore{text-align:center;font-weight:normal;font-family:"Open Sans";color:rgba(5,94,148,1);font-size:12px;line-height:15px;text-shadow:none}#ajaxsearchprores2_1 p.showmore a,#ajaxsearchprores2_2 p.showmore a,div.asp_r.asp_r_2 p.showmore a{font-weight:normal;font-family:"Open Sans";color:rgba(5,94,148,1);font-size:12px;line-height:15px;text-shadow:none;padding:10px 5px;margin:0 auto;background:rgba(255,255,255,1);display:block;text-align:center}#ajaxsearchprores2_1 .asp_res_loader,#ajaxsearchprores2_2 .asp_res_loader,div.asp_r.asp_r_2 .asp_res_loader{background:rgb(255,255,255);height:200px;padding:10px}#ajaxsearchprores2_1.isotopic .asp_res_loader,#ajaxsearchprores2_2.isotopic .asp_res_loader,div.asp_r.asp_r_2.isotopic .asp_res_loader{background:rgba(255,255,255,0);}#ajaxsearchprores2_1 .asp_res_loader .asp_loader,#ajaxsearchprores2_2 .asp_res_loader .asp_loader,div.asp_r.asp_r_2 .asp_res_loader .asp_loader{height:200px;width:200px;margin:0 auto}div.asp_s.asp_s_2.searchsettings,div.asp_s.asp_s_2.searchsettings,div.asp_s.asp_s_2.searchsettings{direction:ltr;padding:0;background-image:-webkit-linear-gradient(185deg,rgba(0,103,56,1),rgba(0,103,56,1));background-image:-moz-linear-gradient(185deg,rgba(0,103,56,1),rgba(0,103,56,1));background-image:-o-linear-gradient(185deg,rgba(0,103,56,1),rgba(0,103,56,1));background-image:-ms-linear-gradient(185deg,rgba(0,103,56,1) 0,rgba(0,103,56,1) 100%);background-image:linear-gradient(185deg,rgba(0,103,56,1),rgba(0,103,56,1));box-shadow:none;;max-width:208px;z-index:2}div.asp_s.asp_s_2.searchsettings.asp_s,div.asp_s.asp_s_2.searchsettings.asp_s,div.asp_s.asp_s_2.searchsettings.asp_s{z-index:11001}#ajaxsearchprobsettings2_1.searchsettings,#ajaxsearchprobsettings2_2.searchsettings,div.asp_sb.asp_sb_2.searchsettings{max-width:none}div.asp_s.asp_s_2.searchsettings form,div.asp_s.asp_s_2.searchsettings form,div.asp_s.asp_s_2.searchsettings form{display:flex}div.asp_sb.asp_sb_2.searchsettings 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href="https://waterrequest.tid.org/Account/Anon/Login.aspx?ReturnUrl=%2f">Grower Log In</a></li> </ul> <ul id="menu-mobile-menu-bottom" class="menu "><li id="menu-item-15656" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-14188 current_page_item menu-item-15656"><a href="https://www.tid.org/power/outages/" aria-current="page">Outages</a></li> <li id="menu-item-20993" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20993"><a href="https://www.tid.org/contact/">Contact Us</a></li> </ul> </div> </div> <section class="alert-area"> </section> </header> <div class="main_wrapper"> <div class="inner_wraper blue"> <div class="page_title no_img" role="region" aria-label="Main Page Title"> <h1>Outages</h1> </div> </div> <div class="main_breadcrumb"> <div class="fluid-container"> <nav aria-label="breadcrumb"> <ol class="breadcrumb-pages breadcrumb"><li class="breadcrumb-item" aria-current="page"><a href="https://www.tid.org" class="homeBreadCrumb"><img src="https://www.tid.org/wp-content/themes/planeteriaweb/img/Home.svg" alt="home"> Home</a></li> <li class="breadcrumb-item" aria-current="page"><a href="https://www.tid.org/power/">Power</a></li> <li class="breadcrumb-item active" aria-current="page">Outages</li></ol> </nav> </div> </div> </div> <div class="main_conte" id="main" role="region" aria-label="Main Page Content"><div class="main_content middle_wrap"> <p>On some occasions, due to weather, vehicle accidents, or other forces, TID customers will experience an interruption in power. TID understands the difficulty of being without power and asks for patience while we work as fast and as safely possible to restore power.</p> <center> <iframe src="https://outages.tid.org/POP/pages/outage-map.html?ServiceType=Electric" title="iFrame" height="600" width="1200"></iframe></center> <p class="has-text-align-center has-background-background-color has-background"><strong>IN CASE OF EMERGENCY, CALL 911.</strong></p> <section class="img_buttons icon_buttons imagelist aligncenter icon_img " style="text-align:center;" role="region" aria-label="Clickable Images"> <div class="container"> <div class="img_button_row row justify-content-center three"> <div class="col-md-4 img_btn_col"> <div class="img_block" id="www.ready.gov"> <a href="https://www.ready.gov/power-outages" target="_blank"> <div class="img_block_img"><img decoding="async" src="https://www.tid.org/wp-content/uploads/2023/12/outage_tips_600.jpg" alt="person shining a flashlight toward a breaker box"></div> <div class="img_block_title"> <h2>Outage Tips</h2> </a> <p>Learn what to do in the event of a prolonged power outage</p> </div> </div> </div> <div class="col-md-4 img_btn_col"> <div class="img_block" id="www.tid.org"> <a href="https://www.tid.org/contact/" target=""> <div class="img_block_img"><img decoding="async" src="https://www.tid.org/wp-content/uploads/2023/12/outage_contact_600.jpg" alt="a power lineman fixing an electric pole"></div> <div class="img_block_title"> <h2>Contact Us</h2> </a> <p>If you’re experiencing an emergency, please call 911.</p> </div> </div> </div> </div> </div> </section> <h3 class="wp-block-heading">Report An Outage</h3> <p>Please call TID’s <strong>24-hour service line at <a href="tel:(209) 883-8301">(209) 883-8301</a></strong> if you are without power longer than five minutes. It is recommended that, prior to calling, you cautiously locate your electrical service panel and check to see if the main circuit breaker has flipped to the “off” or “trip” position. If your power is not restored after you have reset the circuit breaker, call us at <a href="tel:(209) 883-8301">(209) 883-8301</a>.</p> <div class="wp-block-group has-tertiary-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading" id="faq">Frequently Asked Questions</h2> <p>When a power outage occurs, our employees work as quickly as they can to assess problems, reroute power, dispatch crews and restore service as soon as possible. We understand the inconvenience of being without power and pledge to do our best to minimize power outages and maximize energy reliability to our customers.</p> <p><strong>In the event of a power outage, you can reach us by calling our 24-hour emergency hotline at  <a href="tel:(209) 883-8301">(209) 883-8301</a>.</strong></p> <p>There are some steps you can take to be sure that it’s not just your home that’s without power. Sometimes, it’s as simple as resetting a breaker to get your power restored. However, there are instances where the power may be out for a period of time.</p> <p>The following questions are most frequently asked by customers during a prolonged outage.</p> <div class="acc__main"> <div class="acc__card"> <div class="acc__title"> <h3>There is an outdoor light that is not working. Who do I call?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>Most outdoor lights mounted on buildings are privately owned and maintained. Most outdoor lights on metal poles are maintained by the city or county in which the pole resides. Lights on wood poles are maintained by various entities. An identification number on the light helps to determine responsibility for maintenance.</p>   <p>Should you have a dusk-to-dawn light that we maintain (if you do, you are receiving a separate energy bill from us specifically for lighting) please call our Service Division at 883-8301. It is also possible that a dusk to dawn light is not working because no one has signed up to receive service to the light.</p>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>What types of actions does TID undertake to lessen the likelihood of outages?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>We continually monitor, maintain and update the electrical system to ensure it provides safe and reliable power. Among other tasks, we’re responsible for <a href="https://www.tid.org/environment/tree-and-power-line-protection/" target="_blank" rel="noreferrer noopener">trimming trees</a> around our high voltage lines throughout the District. Our staff periodically patrols the District’s transmission and distribution lines to ensure they are free of potential hazards and in proper working order. Also, many projects each year help to upgrade and replace critical components of the electrical system, making sure the system is safe and able to provide reliable power to all our customers.</p>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>What makes the power go out?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>Unplanned outages can occur at any time, and can be caused by weather elements like wind, rain, heat, ice, lightning, and snow. Vehicles colliding with power poles cause numerous outages in our electrical service territory each year. Untrimmed trees and their limbs also wreak havoc on power lines, especially overhead service lines leading from wood poles to individual homes and businesses. Animals and balloons have also been known to cause power outages by coming into contact with electrical equipment. Natural disasters like earthquakes, even if the epicenter is not in the region, can cause outages. Various types of digging or excavation, large or small, can disturb underground wires and conduit.</p>   <p>Planned outages are necessary when we work on certain projects to improve the strength and reliability of the electrical system. In the event of any planned outage, customers are notified in person or by way of door hangers at their service address multiple days prior to the planned outage.</p>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>How long will the food in my refrigerator stay fresh?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours. For more information about food from Ready.gov, <a href="https://www.ready.gov/food" target="_blank" rel="noreferrer noopener">click here.</a></p>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>Should I unplug sensitive electronics?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>If it’s safe to do so, consider unplugging sensitive electronics to protect them from a momentary power “surge” that can damage computers and other devices. Consider adding good quality surge protection to your electronic equipment.</p>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>How can I get the most current information about power outages?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>In the event of a significant unplanned outage, we work quickly to record a detailed phone message on our service line at 883-8301 so customers reporting their outage have accurate and timely information. This message is updated as the details of the outage become available or the status changes. Our <a href="https://www.tid.org/power/outages/" target="_blank" rel="noreferrer noopener">Outa</a><a href="https://www.tid.org/power/outages">ges</a> page is also a good source of information.</p>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>I see what could be a downed power line or a cracked/broken power pole on a piece of equipment or the ground. What do I do?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>Do not approach it or anything that is touching it. Call 911 and inform the operator that you believe there is an electrical emergency. Always assume that all wires, regardless of being connected or disconnected, are energized. Do not attempt to clear branches or debris from downed power lines or fallen power poles. Further electrical safety tips are located on our <a href="https://www.tid.org/news-resources/safety-tips-resources/electrical-safety/">Electrical Safety</a> page.</p>   <p>Where can I locate resources about outage safety?</p>   <ul> <li><a href="https://www.tid.org/storm-preparation-and-safety">Storm Preparation and Safety</a></li> </ul>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>What does TID do when the power goes out?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>We have staff monitoring our electrical system 24 hours a day – 365 days a year. When we’re alerted of an outage, our staff verifies the accuracy of the information, and dispatches a troubleshooter or repair crew to investigate and repair the problem, all while rerouting power to isolate the outage to a minimum amount of customers. Our staff also fields calls from customers experiencing power loss and develops phone messaging to provide timely and pertinent information to customers.</p>   <p>In terms of order of response, power outages are prioritized as follows:</p>   <ul> <li>The highest priority items are safety hazards, such as wires or poles down</li>   <li>Next are outages affecting large numbers of customers</li>   <li>Lastly are outages affecting fewer customers</li> </ul>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>What should I do if my power goes out?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>In many cases, customers and the valuable information they provide are our first line of defense in getting power restored. If your power goes out for more than a few minutes, safely follow these steps to help us restore power to your home or business:</p>   <ol> <li>Check to see if other homes or businesses within your neighborhood are without power, whether by talking to neighbors or taking a glance outside. If others around you have lost power, your area is likely part of a larger outage. If this is the case, the outage has likely been reported to us and crews are probably en route to identify and fix the problem. If you wish, you can contact our Service Division at 883-8301 and you will be given information regarding the outage and estimated time power is expected to be restored, if available.</li>   <li>If your home or business is the only facility in the area without power, the problem may be with your circuit breaker box or service panel. Cautiously locate your service panel and check to see if the main circuit breaker has flipped to the “off” or “trip” position. If your power is still out after resetting the circuit breaker, contact our Service Division at 883-8301.</li>   <li>If you live in an apartment complex or mobile home park, please notify your property manager prior to calling us. If the outage does not affect the entire complex, your property management maintenance person will contact us if they need us to disconnect power for repairs.</li>   <li>While you await power to be restored, try to turn off all lights, switches, and surge protectors to the off positions, with the exception of one light, so that you will avoid electrical overload but will know when power comes back on.</li>   <li>In the event of a medical or public safety emergency, please call 911 immediately.</li> </ol>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>Should I check to see if my breaker/box has ‘tripped’ before calling TID?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>Yes, please. If your home or business is the only facility in the area without power, the problem may be with your circuit breaker box or service panel. Carefully locate your service panel and check to see if the main circuit breaker has flipped to the “off” or “trip” position. If your power is still out after resetting the circuit breaker, contact our Service Division at 883-8301. On many occasions, checking your breaker is the very first task we’ll instruct you to perform when you call.</p>  </div> </div> <div class="acc__card"> <div class="acc__title"> <h3>How do I file a claim?</h3> <div class="acco_sign"> <img decoding="async" src="https://www.tid.org/wp-content/themes/planeteriaweb/img/blue-arrow-down.svg" alt=""><?php?> </div> </div> <div class="acc__panel">  <p>Although we proactively work to maintain reliability and prevent power outages, service interruptions do occur and can cause accidental damages. If you’d like to file a claim against TID, you can download a claim form <a href="https://www.tid.org/wp-content/uploads/2024/04/TID_claim_form.pdf" target="_blank" rel="noreferrer noopener">here</a>. </p>  </div> </div> </div> </div> </div></div> <footer class="footer"> <div class="container-fluid"> <div class="footer-row"> <div class="left-footer"> <div class="foot_col"> <div class="foot_logo"> <a href="https://www.tid.org/"> <img src="https://www.tid.org/wp-content/uploads/2024/01/TID-logo-White.svg" alt="TID logo"> </a> </div> <div class="foot_media"> <ul id="menu-social-menu" class="menu "><li id="menu-item-811" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-811"><a title="Facebook" target="_blank" rel="noopener" href="https://www.facebook.com/TurlockID/" class="menu-image-title-hide menu-image-not-hovered"><span class="menu-image-title-hide menu-image-title">Facebook</span><img width="8" height="16" 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