Support Options for Distance Matrix API

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documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="routes" tooltip > <div class="devsite-nav-item-title"> Roads API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/directions" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/directions" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="routes" tooltip > <div class="devsite-nav-item-title"> Directions API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/distance-matrix" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/distance-matrix" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="routes" tooltip > <div class="devsite-nav-item-title"> Distance Matrix API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/route-optimization" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/route-optimization" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="routes" tooltip > <div class="devsite-nav-item-title"> Route Optimization API </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-title" role="heading" tooltip>Solutions</li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/solutions" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/solutions" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="routes" tooltip > <div class="devsite-nav-item-title"> Industry solutions </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/mobility" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/mobility" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="routes" tooltip > <div class="devsite-nav-item-title"> Mobility services </div> </a> </li> </ul> </div> <div class="devsite-tabs-dropdown-column "> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-title" role="heading" tooltip>Places</li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/places/web-service" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/places/web-service" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Places API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/places/android-sdk" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/places/android-sdk" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Places SDK for Android </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/places/ios-sdk" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/places/ios-sdk" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Places SDK for iOS </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/javascript/places-js" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/javascript/places-js" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Places Library, Maps JavaScript API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/geocoding" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/geocoding" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Geocoding API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/geolocation" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/geolocation" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Geolocation API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/address-validation" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/address-validation" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Address Validation API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/timezone" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/timezone" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Time Zone API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/places-insights" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/places-insights" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Places Insights API (Preview) </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-title" role="heading" tooltip>Environment</li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/air-quality" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/air-quality" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Air Quality API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/pollen" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/pollen" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Pollen API </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/documentation/solar" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/documentation/solar" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="places" tooltip > <div class="devsite-nav-item-title"> Solar API </div> </a> </li> </ul> </div> <div class="devsite-tabs-dropdown-column "> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-title" role="heading" tooltip>Additional Resources</li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/api-security-best-practices" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/api-security-best-practices" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> API Security Best Practices </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/digital-signature" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/digital-signature" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> Digital Signature Guide </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/coverage" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/coverage" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> Map Coverage Details </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/optimization-guide" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/optimization-guide" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> Optimization Guide </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/software-support" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/software-support" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> Mobile OS and software support </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/launch-stages" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/launch-stages" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> Launch stages </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/legacy" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/legacy" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> Legacy products </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/deprecations" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/deprecations" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> Deprecations </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/asset-tracking-plan" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/asset-tracking-plan" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> Asset Tracking Plan </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/url-encoding" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/url-encoding" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> URL Encoding </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/third-party-platforms/wordpress" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/third-party-platforms/wordpress" track-metadata-position="nav - documentation" track-metadata-module="tertiary nav" track-metadata-module_headline="additional resources" tooltip > <div class="devsite-nav-item-title"> WordPress Users </div> </a> </li> </ul> </div> </div> </div> </tab> <tab > <a href="https://mapsplatform.google.com/resources/blog" class="devsite-tabs-content gc-analytics-event " track-metadata-eventdetail="https://mapsplatform.google.com/resources/blog" track-type="nav" track-metadata-position="nav - blog" track-metadata-module="primary nav" data-category="blog" data-label="navTopMenu" track-name="blog" data-action="tabClick" > Blog </a> </tab> <tab class="devsite-dropdown "> <a href="https://developers.google.com/maps/developer-community" class="devsite-tabs-content gc-analytics-event " track-metadata-eventdetail="https://developers.google.com/maps/developer-community" track-type="nav" track-metadata-position="nav - community" track-metadata-module="primary nav" data-category="community" data-label="navTopMenu" track-name="community" data-action="tabClick" > Community </a> <button aria-haspopup="menu" aria-expanded="false" aria-label="Dropdown menu for Community" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/developer-community" track-metadata-position="nav - community" track-metadata-module="primary nav" data-category="community" data-label="navTopMenu" track-name="community" data-action="tabClick" class="devsite-tabs-dropdown-toggle devsite-icon devsite-icon-arrow-drop-down"></button> <div class="devsite-tabs-dropdown" role="menu" aria-label="submenu" hidden> <div class="devsite-tabs-dropdown-content"> <div class="devsite-tabs-dropdown-column "> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="https://github.com/googlemaps/" track-type="nav" track-metadata-eventdetail="https://github.com/googlemaps/" track-metadata-position="nav - community" track-metadata-module="tertiary nav" tooltip > <div class="devsite-nav-item-title"> GitHub </div> </a> </li> <li class="devsite-nav-item"> <a href="https://www.youtube.com/c/GoogleMapsPlatform" track-type="nav" track-metadata-eventdetail="https://www.youtube.com/c/GoogleMapsPlatform" track-metadata-position="nav - community" track-metadata-module="tertiary nav" tooltip > <div class="devsite-nav-item-title"> YouTube </div> </a> </li> <li class="devsite-nav-item"> <a href="https://www.linkedin.com/showcase/googlemapsplatform/" track-type="nav" track-metadata-eventdetail="https://www.linkedin.com/showcase/googlemapsplatform/" track-metadata-position="nav - community" track-metadata-module="tertiary nav" tooltip > <div class="devsite-nav-item-title"> LinkedIn </div> </a> </li> <li class="devsite-nav-item"> <a href="https://discord.gg/f4hvx8Rp2q" track-type="nav" track-metadata-eventdetail="https://discord.gg/f4hvx8Rp2q" track-metadata-position="nav - community" track-metadata-module="tertiary nav" tooltip > <div class="devsite-nav-item-title"> Discord </div> </a> </li> <li class="devsite-nav-item"> <a href="https://developers.google.com/maps/innovators" track-type="nav" track-metadata-eventdetail="https://developers.google.com/maps/innovators" track-metadata-position="nav - community" track-metadata-module="tertiary nav" tooltip > <div class="devsite-nav-item-title"> Innovators </div> </a> </li> <li class="devsite-nav-item"> <a href="https://issuetracker.google.com/bookmark-groups/76561" track-type="nav" track-metadata-eventdetail="https://issuetracker.google.com/bookmark-groups/76561" track-metadata-position="nav - community" 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name="q" placeholder="Search" role="combobox" type="text" value="" > <div class="devsite-search-image material-icons" aria-hidden="true"> </div> <div class="devsite-search-shortcut-icon-container" aria-hidden="true"> <kbd class="devsite-search-shortcut-icon">/</kbd> </div> </div> </div> </form> <button type="button" search-close class="devsite-search-button devsite-header-icon-button button-flat material-icons" aria-label="Close search"></button> </devsite-search> </div> <devsite-language-selector> <ul role="presentation"> <li role="presentation"> <a role="menuitem" lang="en" >English</a> </li> <li role="presentation"> <a role="menuitem" lang="de" >Deutsch</a> </li> <li role="presentation"> <a role="menuitem" lang="es" >Español</a> </li> <li role="presentation"> <a role="menuitem" lang="es_419" >Español – América Latina</a> </li> <li role="presentation"> <a role="menuitem" lang="fr" >Français</a> </li> <li role="presentation"> <a role="menuitem" lang="id" >Indonesia</a> </li> <li role="presentation"> <a role="menuitem" lang="it" >Italiano</a> </li> <li role="presentation"> <a role="menuitem" lang="pl" >Polski</a> </li> <li role="presentation"> <a role="menuitem" lang="pt_br" >Português – Brasil</a> </li> <li role="presentation"> <a role="menuitem" lang="vi" >Tiếng Việt</a> </li> <li role="presentation"> <a role="menuitem" lang="tr" >Türkçe</a> </li> <li role="presentation"> <a role="menuitem" lang="ru" >Русский</a> </li> <li role="presentation"> <a role="menuitem" lang="he" >עברית</a> </li> <li role="presentation"> <a role="menuitem" lang="ar" >العربيّة</a> </li> <li role="presentation"> <a role="menuitem" lang="fa" >فارسی</a> </li> <li role="presentation"> <a role="menuitem" lang="hi" >हिंदी</a> </li> <li role="presentation"> <a role="menuitem" lang="bn" >বাংলা</a> </li> <li role="presentation"> <a role="menuitem" lang="th" >ภาษาไทย</a> </li> <li role="presentation"> <a role="menuitem" lang="zh_cn" >中文 – 简体</a> </li> <li role="presentation"> <a role="menuitem" lang="zh_tw" >中文 – 繁體</a> </li> <li role="presentation"> <a role="menuitem" lang="ja" >日本語</a> </li> <li role="presentation"> <a role="menuitem" lang="ko" >한국어</a> </li> </ul> </devsite-language-selector> <devsite-user enable-profiles fp-auth id="devsite-user"> <span class="button devsite-top-button" aria-hidden="true" visually-hidden>Sign in</span> </devsite-user> </div> </div> </div> <div class="devsite-collapsible-section "> <div class="devsite-header-background"> <div class="devsite-product-id-row" > <div class="devsite-product-description-row"> <ul class="devsite-breadcrumb-list" aria-label="Lower header breadcrumb"> <li class="devsite-breadcrumb-item "> <a href="https://developers.google.com/maps/web-services" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Lower Header" data-value="1" track-type="globalNav" track-name="breadcrumb" track-metadata-position="1" track-metadata-eventdetail="Google Maps Web Service APIs" > Web Services </a> </li> <li class="devsite-breadcrumb-item "> <div class="devsite-breadcrumb-guillemet material-icons" aria-hidden="true"></div> <a href="https://developers.google.com/maps/documentation/distance-matrix" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Lower Header" data-value="2" track-type="globalNav" track-name="breadcrumb" track-metadata-position="2" track-metadata-eventdetail="Distance Matrix API" > Distance Matrix API </a> </li> </ul> </div> <div class="devsite-product-button-row"> <a href="https://console.cloud.google.com/google/maps-apis/start?utm_source=Docs_GS_Button&ref=https://developers.google.com/maps/&utm_content=Docs_distance-matrix-backend" class="button button-primary " data-category="GMPgetStarted" data-action="buttonClick" data-label="nav" >Get Started</a> <a href="https://cloud.google.com/contact-maps" class="button " >Contact sales</a> </div> </div> <div class="devsite-doc-set-nav-row"> <devsite-tabs class="lower-tabs"> <nav class="devsite-tabs-wrapper" aria-label="Lower tabs"> <tab > <a href="https://developers.google.com/maps/documentation/distance-matrix" class="devsite-tabs-content gc-analytics-event " track-metadata-eventdetail="https://developers.google.com/maps/documentation/distance-matrix" track-type="nav" track-metadata-position="nav - guides" track-metadata-module="primary nav" data-category="Site-Wide Custom Events" data-label="Tab: Guides" track-name="guides" > Guides </a> </tab> <tab class="devsite-active"> <a href="https://developers.google.com/maps/documentation/distance-matrix/support" class="devsite-tabs-content gc-analytics-event " track-metadata-eventdetail="https://developers.google.com/maps/documentation/distance-matrix/support" track-type="nav" track-metadata-position="nav - support" track-metadata-module="primary nav" aria-label="Support, selected" data-category="Site-Wide Custom Events" data-label="Tab: Support" track-name="support" > Support </a> </tab> </nav> </devsite-tabs> </div> </div> </div> </div> </devsite-header> <devsite-book-nav scrollbars > <div class="devsite-book-nav-filter" > <span class="filter-list-icon material-icons" aria-hidden="true"></span> <input type="text" placeholder="Filter" aria-label="Type to filter" role="searchbox"> <span class="filter-clear-button hidden" data-title="Clear filter" aria-label="Clear filter" role="button" tabindex="0"></span> </div> <nav class="devsite-book-nav devsite-nav nocontent" aria-label="Side menu"> <div class="devsite-mobile-header"> <button type="button" id="devsite-close-nav" class="devsite-header-icon-button button-flat material-icons gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Close navigation" aria-label="Close navigation"> </button> <div class="devsite-product-name-wrapper"> <a href="https://developers.google.com/maps"> <div class="devsite-product-logo-container" size="medium" > <picture> <img class="devsite-product-logo" alt="Google 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d="M19.58,37.65c-9.87,0-18.17-8.04-18.17-17.91c0-9.87,8.3-17.91,18.17-17.91c5.46,0,9.35,2.14,12.27,4.94l-3.45,3.45c-2.1-1.97-4.93-3.49-8.82-3.49c-7.21,0-12.84,5.81-12.84,13.02c0,7.21,5.64,13.02,12.84,13.02c4.67,0,7.34-1.88,9.04-3.58c1.4-1.4,2.32-3.41,2.66-6.16H19.58v-4.89h16.47c0.18,0.87,0.26,1.92,0.26,3.06c0,3.67-1.01,8.21-4.24,11.44C28.93,35.9,24.91,37.65,19.58,37.65z M61.78,26.12c0,6.64-5.1,11.53-11.36,11.53s-11.36-4.89-11.36-11.53c0-6.68,5.1-11.53,11.36-11.53S61.78,19.43,61.78,26.12z M56.8,26.12c0-4.15-2.96-6.99-6.39-6.99c-3.43,0-6.39,2.84-6.39,6.99c0,4.11,2.96,6.99,6.39,6.99C53.84,33.11,56.8,30.22,56.8,26.12z M87.25,26.12c0,6.64-5.1,11.53-11.36,11.53c-6.26,0-11.36-4.89-11.36-11.53c0-6.68,5.1-11.53,11.36-11.53C82.15,14.59,87.25,19.43,87.25,26.12zM82.28,26.12c0-4.15-2.96-6.99-6.39-6.99c-3.43,0-6.39,2.84-6.39,6.99c0,4.11,2.96,6.99,6.39,6.99C79.32,33.11,82.28,30.22,82.28,26.12z M112.09,15.29v20.7c0,8.52-5.02,12.01-10.96,12.01c-5.59,0-8.95-3.76-10.22-6.81l4.41-1.83c0.79,1.88,2.71,4.1,5.81,4.1c3.8,0,6.16-2.36,6.16-6.77v-1.66h-0.18c-1.14,1.4-3.32,2.62-6.07,2.62c-5.76,0-11.05-5.02-11.05-11.49c0-6.51,5.28-11.57,11.05-11.57c2.75,0,4.93,1.22,6.07,2.58h0.18v-1.88H112.09z M107.64,26.16c0-4.06-2.71-7.03-6.16-7.03c-3.49,0-6.42,2.97-6.42,7.03c0,4.02,2.93,6.94,6.42,6.94C104.93,33.11,107.64,30.18,107.64,26.16z M120.97,3.06v33.89h-5.07V3.06H120.97z M140.89,29.92l3.93,2.62c-1.27,1.88-4.32,5.11-9.61,5.11c-6.55,0-11.28-5.07-11.28-11.53c0-6.86,4.77-11.53,10.71-11.53c5.98,0,8.91,4.76,9.87,7.34l0.52,1.31l-15.42,6.38c1.18,2.31,3.01,3.49,5.59,3.49C137.79,33.11,139.58,31.84,140.89,29.92zM128.79,25.77l10.31-4.28c-0.57-1.44-2.27-2.45-4.28-2.45C132.24,19.04,128.66,21.31,128.79,25.77z"/> </svg>Maps Platform </a> </li> </ul> </span> </div> </div> <div class="devsite-book-nav-wrapper"> <div class="devsite-mobile-nav-top"> <ul class="devsite-nav-list"> <li class="devsite-nav-item"> <a href="https://mapsplatform.google.com/" class="devsite-nav-title gc-analytics-event " data-category="home" data-label="navTopMenu" track-name="overview" data-action="tabClick" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Overview" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Overview </span> </a> </li> <li class="devsite-nav-item"> <a href="https://mapsplatform.google.com/maps-products/" class="devsite-nav-title gc-analytics-event " data-category="products" data-label="navTopMenu" track-name="products" data-action="tabClick" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Products" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Products </span> </a> </li> <li class="devsite-nav-item"> <a href="https://mapsplatform.google.com/pricing/" class="devsite-nav-title gc-analytics-event " data-category="pricing" data-label="navTopMenu" track-name="pricing" data-action="tabClick" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Pricing" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Pricing </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation" class="devsite-nav-title gc-analytics-event devsite-nav-active" data-category="documentation" data-label="navTopMenu" track-name="documentation" data-action="tabClick" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Documentation" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Documentation </span> </a> <ul class="devsite-nav-responsive-tabs devsite-nav-has-menu "> <li class="devsite-nav-item"> <span class="devsite-nav-title" tooltip data-category="documentation" data-label="navTopMenu" track-name="documentation" data-action="tabClick" > <span class="devsite-nav-text" tooltip menu="Documentation"> More </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="Documentation"> </span> </span> </li> </ul> <ul class="devsite-nav-responsive-tabs"> <li class="devsite-nav-item"> <a href="/maps/documentation/distance-matrix" class="devsite-nav-title gc-analytics-event devsite-nav-has-children " data-category="Site-Wide Custom Events" data-label="Tab: Guides" track-name="guides" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Guides" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Guides </span> <span class="devsite-nav-icon material-icons" data-icon="forward" > </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/distance-matrix/support" class="devsite-nav-title gc-analytics-event devsite-nav-has-children devsite-nav-active" data-category="Site-Wide Custom Events" data-label="Tab: Support" track-name="support" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Support" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip menu="_book"> Support </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="_book"> </span> </a> </li> </ul> </li> <li class="devsite-nav-item"> <a href="https://mapsplatform.google.com/resources/blog" class="devsite-nav-title gc-analytics-event " data-category="blog" data-label="navTopMenu" track-name="blog" data-action="tabClick" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Blog" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Blog </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/developer-community" class="devsite-nav-title gc-analytics-event " data-category="community" data-label="navTopMenu" track-name="community" data-action="tabClick" data-category="Site-Wide Custom Events" data-label="Responsive Tab: Community" track-type="globalNav" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Community </span> </a> <ul class="devsite-nav-responsive-tabs devsite-nav-has-menu "> <li class="devsite-nav-item"> <span class="devsite-nav-title" tooltip data-category="community" data-label="navTopMenu" track-name="community" data-action="tabClick" > <span class="devsite-nav-text" tooltip menu="Community"> More </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="Community"> </span> </span> </li> </ul> </li> </ul> </div> <div class="devsite-mobile-nav-bottom"> <ul class="devsite-nav-list" menu="_book"> <li class="devsite-nav-item"><a href="/maps/documentation/distance-matrix/support" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /maps/documentation/distance-matrix/support" track-type="bookNav" track-name="click" track-metadata-eventdetail="/maps/documentation/distance-matrix/support" ><span class="devsite-nav-text" tooltip>Support Options</span></a></li> <li class="devsite-nav-item"><a href="/maps/faq" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /maps/faq" track-type="bookNav" track-name="click" track-metadata-eventdetail="/maps/faq" ><span class="devsite-nav-text" tooltip>Maps FAQ</span></a></li> <li class="devsite-nav-item"><a href="/maps/support#staying_informed" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /maps/support#staying_informed" track-type="bookNav" track-name="click" track-metadata-eventdetail="/maps/support#staying_informed" ><span class="devsite-nav-text" tooltip>Stay Informed</span></a></li> <li class="devsite-nav-item devsite-nav-external"><a href="https://cloud.google.com/maps-platform/terms/" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: https://cloud.google.com/maps-platform/terms/" track-type="bookNav" track-name="click" track-metadata-eventdetail="https://cloud.google.com/maps-platform/terms/" ><span class="devsite-nav-text" tooltip>Terms of Use</span><span class="devsite-nav-icon material-icons" data-icon="external" data-title="External" aria-hidden="true"></span></a></li> <li class="devsite-nav-item"><a href="/maps/documentation/distance-matrix/releases" class="devsite-nav-title gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Book nav link, pathname: /maps/documentation/distance-matrix/releases" track-type="bookNav" track-name="click" track-metadata-eventdetail="/maps/documentation/distance-matrix/releases" ><span class="devsite-nav-text" tooltip>Release Notes</span></a></li> </ul> <ul class="devsite-nav-list" menu="Documentation" aria-label="Side menu" hidden> <li class="devsite-nav-item devsite-nav-heading"> <span class="devsite-nav-title" tooltip > <span class="devsite-nav-text" tooltip > Get Started </span> </span> </li> <li class="devsite-nav-item"> <a href="/maps/get-started" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Get Started with Google Maps Platform" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Get Started with Google Maps Platform </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/api-picker" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: API Picker" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > API Picker </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/billing-and-pricing/overview" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Billing & Pricing" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Billing & Pricing </span> </a> </li> <li class="devsite-nav-item"> <a href="https://mapsplatform.google.com/resources/trust-center" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Security & Compliance" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Security & Compliance </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/reporting-and-monitoring/overview" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Reporting & Monitoring" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Reporting & Monitoring </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/faq" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: FAQ" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > FAQ </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/support" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Support and Resources" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Support and Resources </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/support/care" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Customer Care" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Customer Care </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/incident-management" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Incident Management" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Incident Management </span> </a> </li> <li class="devsite-nav-item devsite-nav-heading"> <span class="devsite-nav-title" tooltip > <span class="devsite-nav-text" tooltip > Maps </span> </span> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/javascript" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Maps JavaScript API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Maps JavaScript API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/android-sdk" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Maps SDK for Android" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Maps SDK for Android </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/ios-sdk" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Maps SDK for iOS" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Maps SDK for iOS </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/flutter-package/overview" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Google Maps for Flutter" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Google Maps for Flutter </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/embed" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Maps Embed API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Maps Embed API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/maps-static" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Maps Static API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Maps Static API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/streetview" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Street View Static API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Street View Static API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/urls" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Maps URLs" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Maps URLs </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/aerial-view" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Aerial View API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Aerial View API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/elevation" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Elevation API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Elevation API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/tile" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Map Tiles API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Map Tiles API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/datasets" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Maps Datasets API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Maps Datasets API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/web-components" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Web Components (Preview)" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Web Components (Preview) </span> </a> </li> <li class="devsite-nav-item devsite-nav-heading"> <span class="devsite-nav-title" tooltip > <span class="devsite-nav-text" tooltip > Routes </span> </span> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/routes" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Routes API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Routes API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/navigation/android-sdk" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Navigation SDK for Android" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Navigation SDK for Android </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/navigation/ios-sdk" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Navigation SDK for iOS" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Navigation SDK for iOS </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/cross-platform/navigation" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Navigation for Flutter" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Navigation for Flutter </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/cross-platform/navigation" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Navigation for React Native" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Navigation for React Native </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/roads" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Roads API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Roads API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/directions" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Directions API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Directions API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/distance-matrix" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Distance Matrix API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Distance Matrix API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/route-optimization" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Route Optimization API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Route Optimization API </span> </a> </li> <li class="devsite-nav-item devsite-nav-heading"> <span class="devsite-nav-title" tooltip > <span class="devsite-nav-text" tooltip > Solutions </span> </span> </li> <li class="devsite-nav-item"> <a href="/maps/solutions" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Industry solutions" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Industry solutions </span> </a> </li> <li 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track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Places Library, Maps JavaScript API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/geocoding" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Geocoding API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Geocoding API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/geolocation" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Geolocation API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Geolocation API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/address-validation" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Address Validation API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Address Validation API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/timezone" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Time Zone API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Time Zone API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/places-insights" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Places Insights API (Preview)" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Places Insights API (Preview) </span> </a> </li> <li class="devsite-nav-item devsite-nav-heading"> <span class="devsite-nav-title" tooltip > <span class="devsite-nav-text" tooltip > Environment </span> </span> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/air-quality" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Air Quality API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Air Quality API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/pollen" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Pollen API" track-type="navMenu" track-metadata-eventDetail="globalMenu" track-metadata-position="nav"> <span class="devsite-nav-text" tooltip > Pollen API </span> </a> </li> <li class="devsite-nav-item"> <a href="/maps/documentation/solar" 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<devsite-content> <article class="devsite-article"><style> /* Styles inlined from /maps/documentation/local_extensions.css */ .version { text-align: right; } .code { color: #006000; font-family: "Courier", monospace; font-size: 100%; } .grid td { padding: 4px; border-collapse: collapse; border: 1px solid gray; } .header td { font-weight: bold; background: #EEEEEE; } .encodeBox { width: 550px; height: 40px; font-size: 14px; font-family: Courier; } .inputField { width: 160px; } #pointList { width: 300px; font-size: 12px; } #txtAddress { width: 14em; } .welcome { border: none; } .welcome td{ border: none; padding:0 10px 0 10px; } .number { background-color: #E5ECF9; text-align:center; vertical-align:middle; padding: 0 5px; } .leftpadding { padding: 0 0 0 10px; } .identifier { color: black; } /* List the contents inline to save vertical space */ .summarylist { margin-right: 4em; } .summarylist li { display: inline; margin: 0em; margin-right: 0.2em; line-height: 1.5em; } /* Self-links for Maps API for Flash */ a.self-link:link { color: #0000cc; text-decoration: none; } a.self-link:active { color: #0000cc; text-decoration: none; } a.self-link:visited { color: #0000cc; text-decoration: none; } /* Self-links for Maps API */ .self-link { cursor: pointer; } .blackbg { background: #333; } </style><style> /* Styles inlined from /maps/styles/common.css */ /* Enable Billing Modal Dialog Styles */ .devsite-enable-billing-dialog { left: 50%; margin-left: -274px; top: 25%; width: 548px; } .devsite-dialog-close { color: #747474; } #devsite-dialog-onload-billing-enabled { padding: 0; } #devsite-dialog-onload-billing-enabled .get-key-check { background: no-repeat #8cc152 center/72px url(/maps/images/lhimages/v2/check@2x.png); height: 150px; width: 100%; } #devsite-dialog-onload-billing-enabled .devsite-dialog-contents, #devsite-dialog-onload-billing-enabled .devsite-dialog-buttons { margin: 8px; } .devsite-enable-billing-dialog ol { list-style: none; margin: 40px 0; padding: 0; } .devsite-enable-billing-dialog li { counter-increment: step-counter; font-size: 14px; line-height: 16px; margin-bottom: 28px; } .devsite-enable-billing-dialog li::before { border-radius: 50%; border: 2px solid #ececec; color: #00bcd4; content: counter(step-counter); font-size: 14px; font-weight: 500; margin-right: 22px; padding: 6px 10px; } /* Style Wizard introduction */ .styleWizardIntroMain { border-radius: 3px; height: 500; width: 640; } .styleWizardIntroSixMapSamples { left: calc(50% - (500px / 2)); line-height: 1; position: relative; text-align: center; width: 500px; } .styleWizardIntroSample { border: 1px solid rgba(0,0,0,0.07); border-radius: 3px; box-shadow: 0 1px 12px 0 rgba(0,0,0,0.10); display: inline-block; height: 140px; margin: 10px; overflow: hidden; width: 140px; } .styleWizardIntroCaption { text-align: center; } /* TODO(cl/330601385) waiting on fix to be deployed */ .devsite-jsfiddle-hide { position:absolute; top: -99999px; left: -99999px; display:block; } /* Styles for /maps/solutions best practices content */ #bp-background { border-radius: 25px; background: #e8eaed; } #bp-heading span { float:left; margin-right:10px; position:relative; padding: 10px; } /* Use as <ul id="bp-bullet><li>{{ [bp|add]_bullet }}Text here... to have icons serve as the bullet symbol. */ #bp-bullet { list-style-type: none; text-indent: -20px; margin-left: 50px; } #platform-box { float: right; position: relative; width: 35%; padding: 20px 20px 0 20px; margin-left: 30px; margin-bottom: 30px; background-color: #ceead6; border-color: #e8eaed; border-style: solid; } #sb-box { float: right; position: relative; width: 25%; padding: 20px 20px 0 20px; margin-left: 30px; margin-bottom: 30px; background-color: #d2e3fc; border-color: #e8eaed; border-style: solid; } /** Table formatting used in the How to use, How to access, and Inputs and * outputs sections of the API overviews. You can leave the first column blank, * as shown in the How to access sections. For questions, contact @wildwood **/ .implementation-path tr td:first-of-type { background: var(--tenant-background-1) !important; max-width: 48px; vertical-align: top; } .implementation-path tr td:nth-of-type(2) { background: var(--tenant-background-1) !important; color: var(--tenant-primary-text-color); min-width: 200px; text-align: left; vertical-align: top; } .implementation-path tr td { color: var(--tenant-secondary-text-color); padding: 24px; } .implementation-path tr { border-top: var(--tenant-primary-border); vertical-align: top; } /** From docs-intro.css - This forms the bubbles with numbers in the above table. **/ .implementation-path .numbered { background: var(--tenant-numbered-row-background-color, #BDBDBD); border-radius: 50%; color: var(--tenant-inverted-text-color); display: inline-block; font-size: 20px; height: 36px; line-height: 36px; margin-right: 20px; text-align: center; vertical-align: top; width: 36px; position: relative; top:-8px; } </style><style> <link href="/maps/documentation/local_extensions.css" rel="stylesheet" /> <link href="/maps/styles/common.css" rel="stylesheet" /> <style> .center { text-align: center } </style> <div class="devsite-banner devsite-banner-announcement nocontent" > <div class="devsite-banner-message"> <div class="devsite-banner-message-text"> Try the next generation of Distance Matrix features with the <a href="/maps/documentation/routes" data-category="GMPRoutesApi" data-label="announcement-next-routes">Routes API</a>. </div> </div> </div> <div class="devsite-article-meta nocontent" role="navigation"> <ul class="devsite-breadcrumb-list" aria-label="Breadcrumb"> <li class="devsite-breadcrumb-item "> <a href="https://developers.google.com/" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Breadcrumbs" data-value="1" track-type="globalNav" track-name="breadcrumb" track-metadata-position="1" track-metadata-eventdetail="" > Home </a> </li> <li class="devsite-breadcrumb-item "> <div class="devsite-breadcrumb-guillemet material-icons" aria-hidden="true"></div> <a href="https://developers.google.com/products" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Breadcrumbs" data-value="2" track-type="globalNav" track-name="breadcrumb" track-metadata-position="2" track-metadata-eventdetail="" > Products </a> </li> <li class="devsite-breadcrumb-item "> <div class="devsite-breadcrumb-guillemet material-icons" aria-hidden="true"></div> <a href="https://developers.google.com/maps" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Breadcrumbs" data-value="3" track-type="globalNav" track-name="breadcrumb" track-metadata-position="3" track-metadata-eventdetail="Google Maps Platform" > Google Maps Platform </a> </li> <li class="devsite-breadcrumb-item "> <div class="devsite-breadcrumb-guillemet material-icons" aria-hidden="true"></div> <a href="https://developers.google.com/maps/documentation" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Breadcrumbs" data-value="4" track-type="globalNav" track-name="breadcrumb" track-metadata-position="4" track-metadata-eventdetail="" > Documentation </a> </li> <li class="devsite-breadcrumb-item "> <div class="devsite-breadcrumb-guillemet material-icons" aria-hidden="true"></div> <a href="https://developers.google.com/maps/web-services" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Breadcrumbs" data-value="5" track-type="globalNav" track-name="breadcrumb" track-metadata-position="5" track-metadata-eventdetail="Google Maps Web Service APIs" > Web Services </a> </li> <li class="devsite-breadcrumb-item "> <div class="devsite-breadcrumb-guillemet material-icons" aria-hidden="true"></div> <a href="https://developers.google.com/maps/documentation/distance-matrix" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Breadcrumbs" data-value="6" track-type="globalNav" track-name="breadcrumb" track-metadata-position="6" track-metadata-eventdetail="Distance Matrix API" > Distance Matrix API </a> </li> <li class="devsite-breadcrumb-item "> <div class="devsite-breadcrumb-guillemet material-icons" aria-hidden="true"></div> <a href="https://developers.google.com/maps/documentation/distance-matrix/support" class="devsite-breadcrumb-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Breadcrumbs" data-value="7" track-type="globalNav" track-name="breadcrumb" track-metadata-position="7" track-metadata-eventdetail="" > Support </a> </li> </ul> <devsite-thumb-rating position="header"> </devsite-thumb-rating> </div> <devsite-feedback position="header" project-name="Distance Matrix API" product-id="81777" bucket="" context="Distance Matrix API" version="t-devsite-webserver-20250211-r00-rc00.466928320959134316" data-label="Send Feedback Button" track-type="feedback" track-name="sendFeedbackLink" track-metadata-position="header" class="nocontent" project-icon="https://www.gstatic.com/devrel-devsite/prod/v38a693baeb774512feb42f10aac8f755d8791ed41119b5be7a531f8e16f8279f/developers/images/touchicon-180-new.png" project-support-url="https://developers.google.com/maps/documentation/distance-matrix/support" > <button> Send feedback </button> </devsite-feedback> <h1 class="devsite-page-title" tabindex="-1"> Support Options for Distance Matrix API </h1> <devsite-feature-tooltip ack-key="AckCollectionsBookmarkTooltipDismiss" analytics-category="Site-Wide Custom Events" analytics-action-show="Callout Profile displayed" analytics-action-close="Callout Profile dismissed" analytics-label="Create Collection Callout" class="devsite-page-bookmark-tooltip nocontent" dismiss-button="true" id="devsite-collections-dropdown" dismiss-button-text="Dismiss" close-button-text="Got it"> <devsite-bookmark></devsite-bookmark> <span slot="popout-heading"> Stay organized with collections </span> <span slot="popout-contents"> Save and categorize content based on your preferences. </span> </devsite-feature-tooltip> <devsite-key-takeaways></devsite-key-takeaways> <div class="devsite-page-title-meta"><devsite-view-release-notes></devsite-view-release-notes></div> <devsite-toc class="devsite-nav" depth="2" devsite-toc-embedded > </devsite-toc> <div class="devsite-article-body clearfix "> <h2 id="comunity-support" data-text="Get help" tabindex="-1">Get help</h2> <p>Feeling a little stuck? There are several ways to get some help with your app.</p> <ul> <li>Ask a question on <a href="https://stackoverflow.com/questions/tagged/google-distancematrix-api" class="external">Stack Overflow</a>. </li> <li>Report a bug or feature request on the <a href="https://issuetracker.google.com/savedsearches/5050145" class="external">issue tracker</a>. </li> <li><a href="#contact-maps-support">Contact the Maps support team</a>.</li> </ul> <h2 id="code-questions" data-text="Community support on Stack Overflow" tabindex="-1">Community support on Stack Overflow</h2> <a href="https://stackoverflow.com/questions/tagged/google-distancematrix-api"> <img src="/static/maps/images/stack-overflow-logo.png" alt="Stack Overflow" class="attempt-right" width="300px"></a> <p>We use the popular programming Q&A website <a href="https://stackoverflow.com/questions/tagged/google-distancematrix-api" class="external">Stack Overflow</a> to field technical questions about the Distance Matrix API. Stack Overflow is a collaboratively-edited question and answer site for programmers. The site is not run by Google, but you can <a href="https://stackoverflow.com/users/login" class="external">sign in</a> using your Google account. It's a great place to ask technical questions about developing and maintaining your app. </p> <p>Members of the Google Maps Platform team monitor several Google Maps related tags on Stack Overflow. You can look for Google Maps Platform APIs topics by adding <a href="https://stackoverflow.com/questions/tagged/google-maps" class="external"><code translate="no" dir="ltr">google-maps</code></a> to your search query. You can look for Distance Matrix API-specific topics by adding <a href="https://stackoverflow.com/questions/tagged/google-distancematrix-api" class="external"> <code translate="no" dir="ltr">google-distancematrix-api</code></a>. You may wish to add additional tags to your question to attract the attention of experts in related technologies. </p> <h4 id="before-posting-a-question-on-stack-overflow:" data-text="Before posting a question on Stack Overflow:" tabindex="-1"><strong>Before posting a question on Stack Overflow:</strong></h4> <p>Before posting, please search the group to see if someone has already answered your question.</p> <a class="button button-primary external" href="https://stackoverflow.com/search?q=[google-distancematrix-api]">Search existing questions</a> <h4 id="when-posting-a-new-question,-please-consider-the-following:" data-text="When posting a new question, please consider the following:" tabindex="-1"><strong>When posting a new question, please consider the following:</strong></h4> <ul> <li><strong>Be very clear</strong> about your question in the subject — it helps those trying to answer your question as well as those who may be looking for information in the future.</li> <li><strong>Give plenty of details</strong> in your post to help others understand your problem. Consider including code snippets, logs, or links to screenshots.</li> <li><strong>Please include a code snippet that demonstrates the problem.</strong> Most people will not debug errors in your code without a simple sample that easily reproduces the problem. If you find it difficult to host your code online, use a service like <a href="https://jsfiddle.net/" class="external">JSFiddle</a>.</li> <li><strong>Read the <a href="https://stackoverflow.com/faq" class="external">Stack Overflow FAQ</a></strong>. The site and its community have guidelines and tips that you should follow to help ensure your question is answered.</li> </ul> <a class="button button-primary external" href="https://stackoverflow.com/questions/ask?tags=[google-distancematrix-api]">Ask a new question</a> <h2 id="issue-tracker" data-text="Report an issue or feature request" tabindex="-1">Report an issue or feature request</h2> <p>If you think you may have found a bug, or if you have a feature request that you would like to share with the Google Maps Platform team, please file a bug or feature request in our <a href="https://issuetracker.google.com/savedsearches/5050145">issue tracker</a>.</p> <p class="note"><a href="#enhanced">Enhanced Support</a> customers and Google Maps Platform Partners should <a href="#contact-maps-support">create a support case</a> instead of creating issues in the Issue Tracker. This will ensure adequate response and resolution times.</p> <h4 id="bugs" data-text="Bugs" tabindex="-1"><strong>Bugs</strong></h4> <p>If you think the cause of a problem is a bug in the Distance Matrix API, report it on our issue tracker. Please include the following information in your bug description: <ul> <li>A description of the problem, and the behavior you expected instead.</li> <li>A list of steps and/or a small snippet of sample code that can be taken to reproduce the problem.</li> <li>Any other information that the bug report template may require.</li> </ul></p> <p>Before reporting a bug, please search the bug list to see if someone has already reported the issue.</p> <a class="button button-primary external" href="https://issuetracker.google.com/issues?q=status:open%20type:bug%20componentid:188832">Search existing bugs</a> <a class="button button-primary external" href="https://issuetracker.google.com/issues/new?component=188832&template=787712">Report a bug</a> <h4 id="feature-requests" data-text="Feature requests" tabindex="-1"><strong>Feature requests</strong></h4> <p>You can use the issue tracker to request new features or suggest modifications to existing features. Please describe the specific functionality you would like to see added, as well as reasons you think it's important. If possible, include specific details about your use case and the new opportunities the feature would allow for.</p> <p>Before filing a new feature request, please search the list to see if someone has already filed the same request.</p> <a class="button button-primary external" href="https://issuetracker.google.com/issues?q=status:open%20type:feature_request%20componentid:188832">Search existing requests</a> <a class="button button-primary external" href="https://issuetracker.google.com/issues/new?component=188832&template=788014">Request a new feature</a> <table class="responsive" style="margin-top: 2em;"> <tr> <th colspan="2">Issue tracker status codes</th> </tr> <tr> <td>New</td> <td>This issue/feature request has not been triaged.</td> </tr> <tr> <td>Assigned</td> <td>The issue has a person assigned to it.</td> </tr> <tr> <td>Accepted</td> <td>The issue has been acknowledged by the assignee, who will provide updates when active investigations begin.</td> </tr> <tr> <td>Fixed</td> <td>The issue is resolved in a released version.</td> </tr> <tr> <td>Fixed (Verified)</td> <td>The issue has been addressed and the correctness of the fix has been confirmed.</td> </tr> <tr> <td>Won't fix (Not reproducible)</td> <td>There is either not enough information to fix the issue, or the issue as reported cannot be re-created.</td> </tr> <tr> <td>Won't fix (Intended behavior)</td> <td>The issue describes the expected behavior of the product under the reported circumstances. </td> </tr> <tr> <td>Won't fix (Obsolete)</td> <td>The issue is no longer relevant due to changes in the product.</td> </tr> <tr> <td>Won't fix (Infeasible)</td> <td>The issue requires changes that cannot be implemented in the foreseeable future. </td> </tr> <tr> <td>Duplicate</td> <td>This report duplicates an existing issue.</td> </tr> </table> <table class="responsive" style="margin-top: 2em;"> <tr> <th colspan="2">Issue tracker triaged codes</th> </tr> <tr> <td>PendingFurtherReview</td> <td>This issue has passed initial triage and is waiting for priority review.</td> </tr> <tr> <td>NeatIdea</td> <td>Feature request is acknowledged. We are currently evaluating this request but do not have any plans to implement it. Please star to vote and comment to discuss your use case.</td> </tr> <tr> <td>NeedsMoreInfo</td> <td>This issue/feature request requires more information from the reporter.</td> </tr> </table> <h2 id="decide-on-the-right-support-service" data-text="Decide on the right support service" tabindex="-1">Decide on the right support service</h2> <p>Google highly recommends that you have support set up before you need it. <a href="/maps/support/care">Compare support services</a>.</p> <p>To find the level of support you currently have for Google Maps Platform:</p> <ol> <li>Go to <a href="https://console.cloud.google.com/google/maps-apis/support" class="external">Google Maps Platform Support</a> in the Google Cloud Console.</li> <li>Your support service is shown near the bottom of the page.</li> </ol> <h3 id="enhanced" data-text="Enhanced support" tabindex="-1">Enhanced support</h3> <p>Enhanced Support offers 1-hour initial response time for Critical Impact issues 24x7, escalation case privileges, investigation into more complex map data issues, and more. The Enhanced Support service is designed for those who are looking for fast responses around the clock, and additional services to run their Google Maps Platform workloads in production. See <a href="/maps/support/care">Google Maps Platform Customer Care</a> for more information.</p> <h3 id="sign-up-for,-or-cancel,-a-support-service" data-text="Sign up for, or cancel, a support service" tabindex="-1">Sign up for, or cancel, a support service</h3> <p>Only Billing Administrators can change the selected support service, since it will apply to all projects linked to your current Google Cloud Billing account.</p> <p>To sign up for, or cancel, a support service <a href="https://cloud.google.com/contact-maps" class="external">contact sales</a>.</p> <h2 id="contact-maps-support" data-text="Contact the support team" tabindex="-1">Contact the support team</h2> <p>If you find that your questions have not been answered on <a href="https://stackoverflow.com/questions/tagged/google-maps" class="external">Stack Overflow</a> or the <a href="http://issuetracker.google.com" class="external">Issue Tracker</a>, please visit the <a href="https://console.cloud.google.com/google/maps-apis/support" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="contactMapsSupport">Google Maps Platform Support</a> page within the Cloud console.</p> <p>From the Google Maps Platform Support page, you can <a href="https://console.cloud.google.com/google/maps-apis/support/createcase" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="contactMapsSupport">create new support cases</a> and <a href="#view-cases">view</a>, <a href="#resolving-a-case">resolve</a>, or <a href="#escalating-a-case">escalate</a> existing cases.</p> <aside class="note">Some Support features are available only to <a href="#enhanced">Enhanced Support</a> customers. Learn more about <a href="/maps/support/care">Google Maps Platform Customer Care options</a>.</aside> <p>To manage cases in the Google Maps Platform console, you will need to have one of the following roles:</p> <ul> <li>Project Owner</li> <li>Project Editor</li> <li>Tech Support Editor</li> <li>Tech Support Viewer</li> </ul> <p>The Tech Support Viewer role is only able to view case information and cannot interact with or update the case in any way.</p> <p>To learn more about these roles, including how to apply them, see <a href="#grant-support-access">Grant support access</a>. <a href="/maps/roles">View a comparison of the roles</a> mentioned in the Google Maps Platform documentation.</p> <h3 id="creating-a-support-case" data-text="Create a support case" tabindex="-1">Create a support case</h3> <p>Project Owners, Project Editors, and Tech Support Editors can create support cases. If you don’t have one of these roles, contact your Project Owner or Organization Admin to <a href="#grant-support-access">get access</a>.</p> <aside class="note">Before you create a support case, you must have a valid billing account and have at least one Google Maps Platform API enabled on your project. Go to the <a href="https://console.cloud.google.com/project/_/billing" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="contactMapsSupport">Billing page</a> of the Cloud console to ensure you have a valid billing account and visit the <a href="https://console.cloud.google.com/marketplace/browse?filter=solution-type:service&filter=category:maps" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="contactMapsSupport2">Marketplace</a> to enable an API on your project. </aside> <ol> <li>Visit the Google Maps Platform Support <a href="https://console.cloud.google.com/google/maps-apis/support/createcase" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="contactMapsSupport"> Create a Case</a> page in the Cloud console. <ul> <li> Alternatively, you can click the 'Create Case' button at the top of the <a href="https://console.cloud.google.com/google/maps-apis/support" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="contactMapsSupport">Google Maps Platform Support</a> page. </li> </ul> </li> <li>Select the <strong>project</strong> related to your question in the top dropdown bar of the Cloud console.</li> <li>Fill out the form in detail.</li> <li>Once your case is created, you can correspond with Support via Email.</li> </ol> <h3 id="manage-support-cases" data-text="Manage your cases" tabindex="-1">Manage your cases</h3> <p>View, resolve, or escalate your support cases from the Cloud console. Please communicate with support on your cases by responding to case emails. In the future, you can look forward to replying to cases in the Cloud console.</p> <h4 id="view-cases" data-text="View cases" tabindex="-1">View cases</h4> <p>Your cases are visible on the <a href="https://console.cloud.google.com/google/maps-apis/support/cases" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="contactMapsSupport">Cases page</a>, while your most recent cases are also visible on the <a href="https://console.cloud.google.com/google/maps-apis/support" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="contactMapsSupport">Google Maps Platform Support Overview</a> page, which you can use to go to the Cases page. Select any case to see its details and interact with Google Maps Platform Support.</p> <p>Cases are scoped to the selected project, so you will only see cases that were created within that project. If you have multiple projects and cannot find an expected support case, check to see if you are viewing the project from where you originally created the support case.</p> <h4 id="resolving-a-case" data-text="Resolve a case" tabindex="-1">Resolve a case</h4> <p>If your case no longer requires support, you can either inform Support via email or you can click the 'Resolve' button at the top of the Case Details page for your case.</p> <h3 id="grant-support-access" data-text="Grant support access" tabindex="-1">Grant support access</h3> <p>A Project Owner or an Organization Admin can grant all available <a href="https://cloud.google.com/iam/docs/understanding-roles#role_types">roles</a> from the IAM page.</p> <ol> <li><a href="https://console.cloud.google.com/iam-admin/iam" target="console" class="gc-analytics-event external" data-category="supportResources" data-action="linkClick: link" data-label="grantSupportAccess">Open the IAM page</a> in the Cloud console.</li> <li>Select <strong>Select a project</strong> > choose a project from the dropdown > <strong>Open</strong>.</li> <li>Select <strong>Add</strong>, then enter the new member’s email address. <ul> <li>You can add individuals, service accounts, or Google Groups as members, but every project must have at least one individual as a member.</li> </ul></li> <li>Select the member’s role. For best security practices, we strongly recommend giving the member the lowest permissions needed. Members with <strong>Project Owner</strong> permissions are able to manage all aspects of the project, including shutting it down. <ul> <li>To grant <strong>Project Owner</strong> or <strong>Project Editor</strong> permissions, choose the appropriate role under <strong>Project</strong>.</li> <li>To limit a member’s permissions to filing technical support cases, choose the <strong>Tech Support Editor</strong> role under <strong>Support</strong>.</li> </ul></li> <li>Save your changes.</li> </ol> <h3 id="contact-billing-support-as-a-billing-admin" data-text="Contact Billing Support as a Billing Admin" tabindex="-1">Contact Billing Support as a Billing Admin</h3> <p>The <strong>Billing Admin</strong> role does not grant permissions to create support cases on its billing account, because access to Support (Tech or Billing) is based on project permissions, and is granted to <strong>Project Owners</strong>, <strong>Project Editors</strong>, or <strong>Tech Support Editors</strong> on a project tied to the billing account. If you do not have access to any project tied to the billing account:</p> <ol> <li>Create a new project. You are automatically assigned the <strong>Project Owner</strong> role for this project.</li> <li>Enable billing on your new project, using the billing account used for your group's other projects.</li> <li>Enable a Google Maps Platform API from this new project.</li> </ol> <p>Learn how to <a href="/maps/get-started#create-project">create a project, enable billing for it, and enable an API</a>.</p> <p>Since you are the Project Owner for this new project, you have access to Google Maps Platform API support case creation from that new project and can make inquiries about the billing account attached to it.</p> <h3 id="support-response-times" data-text="Support response times" tabindex="-1">Support response times</h3> <p>Support response times are indicated in the table below (resolution times may vary):</p> <table> <tr> <td><strong>Priority level</strong></td> <td><strong>Definition</strong></td> <td><strong>Standard Support response time</strong></td> <td><strong>Enhanced Support response time</strong></td> </tr> <tr> <td><strong>Critical Impact - Service Unusable in Production</strong></td> <td>Critical functions of your production application are unavailable and there's no feasible workaround.</td> <td>1 hour on weekdays, excluding <a href="https://support.google.com/googlecloud/answer/6047804" class="external">regional holidays</a></td> <td>1 hour on weekdays and weekends</a></td> </tr> <tr> <td><strong>High Impact - Service Severely Impaired</strong></td> <td>This issue is critically impacting a single user or critically impacting collaboration among users. Service doesn't work as expected, and there's no feasible workaround.</td> <td>24 hours on weekdays</td> <td>4 hours on weekdays and weekends</a></td> </tr> <tr> <td><strong>Medium Impact - Service Partially Impaired</strong></td> <td>Service does not work as expected but a workaround is easily available.</td> <td>24 hours on weekdays</td> <td>24 hours on weekdays</td> </tr> <tr> <td><strong>Low Impact - Service Fully Usable</strong></td> <td>Service does not work as desired, but functions (a workaround is not necessary).</td> <td>24 hours on weekdays</td> <td>24 hours on weekdays</td> </tr> </table> <h4 id="privacy-inquiries" data-text="Privacy inquiries" tabindex="-1">Privacy inquiries</h4> <p>For questions related to data privacy and protection, you can contact us using the <a href="https://support.google.com/cloud/contact/maps_api_privacy" class="external"> Data Privacy Inquiry Form</a>.</p> <h3 id="escalating-a-case" data-text="Escalate a case" tabindex="-1">Escalate a case</h3> <aside class="note"><b>Note:</b> Case escalation is available only to <a href="#enhanced">Enhanced Support</a> subscribers.</aside> <p>If you think that your case is not being handled optimally, you can escalate the case. An escalation manager will review your case to ensure that it is handled properly. Escalation managers can provide additional expertise or better prioritize a case based on business requirements, but they cannot grant exceptions to policies or terms of service.</p> <p>One hour after a case is first submitted, you may escalate it. Use the Escalate button found in the footer of your support emails, in the case creation confirmation email, or in any response to the case. You can also click the 'Escalate' button at the top of the Case Details page for your case.</p> <h3 id="request-video-conferencing" data-text="Request video conferencing" tabindex="-1">Request video conferencing</h3> <aside class="note"><b>Note:</b> Video conferencing is available only to <a href="#enhanced">Enhanced Support</a> subscribers.</aside> <p>If you think that your case would benefit from a voice/video conference to aid in communication and issue resolution, open a Technical support case and request a video call, describing a meeting objective, and offer possible times (including time zone). Upon receiving a request, Google Maps Platform Support will schedule a session using Google Meet or a videoconferencing system of your choosing.</p> <h3 id="request-an-sla-incident-report" data-text="Request an SLA incident report" tabindex="-1">Request an SLA incident report</h3> <aside class="note"><b>Note:</b> Requesting incident reports is available only to <a href="#enhanced">Enhanced Support</a> subscribers.</aside> <p>If you have experienced an incident that breached the <a href="https://cloud.google.com/maps-platform/terms/sla" class="external">Google Maps Platform Service Level Agreement (SLA)</a>, you can open a Technical support case to request an incident report. If you had opened a support case during the incident, you can make a request for an incident report on that case, rather than opening a new case. The incident report will include information about the impact and mitigation of the incident, and prevention steps that are taken to avoid such incidents in the future.</p> <h3 id="request-assistance-with-a-map-data-quality-issue" data-text="Request Assistance with a map data quality issue" tabindex="-1">Request Assistance with a map data quality issue</h3> <aside class="note"><b>Note:</b> Assistance with map data quality issues is available only to <a href="#enhanced">Enhanced Support</a> subscribers.</aside> <p>If you have a complex issue around map data quality that requires investigation (such as a potential missing address or inaccurate address data), open a Technical support case and request a complex map data investigation. In your case, include details about the map data quality issue. Upon receiving a request, Google Maps Platform Support will engage with you to investigate the map data quality issue, and Google may make corresponding data changes.</p> <devsite-hats-survey class="nocontent" hats-id="XkBWMmMFw0ji3Z11gVm0WEFX1sxN" listnr-id="5133444"></devsite-hats-survey> </div> <devsite-recommendations display="in-page" hidden yield> </devsite-recommendations> <devsite-thumb-rating position="footer"> </devsite-thumb-rating> <devsite-feedback position="footer" project-name="Distance Matrix API" product-id="81777" bucket="" context="Distance Matrix API" version="t-devsite-webserver-20250211-r00-rc00.466928320959134316" data-label="Send Feedback Button" track-type="feedback" track-name="sendFeedbackLink" track-metadata-position="footer" class="nocontent" project-icon="https://www.gstatic.com/devrel-devsite/prod/v38a693baeb774512feb42f10aac8f755d8791ed41119b5be7a531f8e16f8279f/developers/images/touchicon-180-new.png" project-support-url="https://developers.google.com/maps/documentation/distance-matrix/support" > <button> Send feedback </button> </devsite-feedback> <devsite-recommendations id="recommendations-link" yield></devsite-recommendations> <div class="devsite-floating-action-buttons"> </div> </article> <devsite-content-footer class="nocontent"> <p>Except as otherwise noted, the content of this page is licensed under the <a href="https://creativecommons.org/licenses/by/4.0/">Creative Commons Attribution 4.0 License</a>, and code samples are licensed under the <a href="https://www.apache.org/licenses/LICENSE-2.0">Apache 2.0 License</a>. 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