Consumer rights : Directgov - Rights and responsibilities

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href="/web/20070209051219/http://www.direct.gov.uk/en/RightsAndResponsibilities/index.htm" class="activeSubTop">Rights and responsibilities</a> </li> <li> <a href="/web/20070209051219/http://www.direct.gov.uk/en/TravelAndTransport/index.htm">Travel and transport</a> </li> </ul> <h3>Browse by people</h3> <ul> <li> <a href="/web/20070209051219/http://www.direct.gov.uk/en/BritonsLivingAbroad/index.htm">Britons living abroad</a> </li> <li> <a href="/web/20070209051219/http://www.direct.gov.uk/en/CaringForSomeone/index.htm">Caring for someone</a> </li> <li> <a href="/web/20070209051219/http://www.direct.gov.uk/en/DisabledPeople/index.htm">Disabled people</a> </li> <li> <a href="/web/20070209051219/http://www.direct.gov.uk/en/Over50s/index.htm">Over 50s</a> </li> <li> <a href="/web/20070209051219/http://www.direct.gov.uk/en/Parents/index.htm">Parents</a> </li> <li> <a href="/web/20070209051219/http://www.direct.gov.uk/en/YoungPeople/index.htm">Young people</a> </li> </ul> </div> </div> <div id="c06"> <span id="dgContent" class="accessibility"></span> <div id="dgr11"> <div class="pageHeader"> <div class="noindex"> <h2><span>Rights and responsibilities</span></h2> <img src="/web/20070209051219im_/http://www.direct.gov.uk/prod_consum_dg/groups/dg_digitalassets/@dg/@en/documents/digitalasset/dg_10014852.jpg" alt="Rights and responsibilities"/> </div> </div> <div class="introContent"> <h2>Consumer rights</h2> <div class="ImageAndCaption"> <img src="/web/20070209051219im_/http://www.direct.gov.uk/prod_consum_dg/groups/dg_digitalassets/@dg/@en/documents/digitalasset/dg_4000523.jpg" alt=""/> </div> <p class="introText">Advice and information on rights when shopping for goods and services and dealing with faulty goods, on scams and rip-offs.</p> </div> <div class="subContent"> <h3>Shopping rights</h3> </div> <div class="subContent"> <h4>Consumer Direct</h4><p>The Consumer Direct website gives help and advice for consumers in Great Britain. There is advice on topics such as holidays, buying electrical appliances and using estate agents; information on particular situations or issues like buying on credit, counterfeit goods and doorstep selling; and practical help with how to complain.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.consumerdirect.gov.uk/" title="link leaves site - Consumer Direct" target="_blank">Consumer Direct (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Office of Fair Trading (OFT)</h4><p>The Office of Fair Trading publishes a range of consumer advice for shopping in the high street, shopping from home and shopping over the internet.</p><p>It provides advice on specialist areas such as buying a computer, secondhand cars, extended warranties, pawnbroking, ticket agencies and internet auctions.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.oft.gov.uk/Consumer/" title="link leaves site - Consumer advice from the OFT" target="_blank">Consumer advice from the OFT (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Trading standards</h4><p>Local authority trading standards also issue consumer advice. Many will provide individual advice for people living in their area.</p><p>Their site also provides contact details for all trading standards departments around the UK.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.tradingstandards.gov.uk/consumers/consumers.cfm" title="link leaves site - Local authority trading standards" target="_blank">Local authority trading standards (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Sale of Goods Act - faulty goods</h4><p>The Department of Trade and Industry (DTI) has a useful factsheet on the law and faulty goods.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.dti.gov.uk/consumers/Fact Sheets/page24700.html" title="link leaves site - DTI factsheet on the Sale of Goods Act and faulty goods" target="_blank">DTI factsheet on the Sale of Goods Act and faulty goods (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Find advice to consumers</h4><p>The following link will let you enter details of where you live and then take you to your local authority website where you can find out more.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://local.direct.gov.uk/LDGRedirect/index.jsp?LGSL=787&LGIL=8&ServiceName=Find+advice+to+consumers" title="link leaves site - Find advice to consumers" target="_blank">Find advice to consumers (opens new window)</a></li> </ul> </div> <div class="subContent"> <h3>Scams and warnings</h3> </div> <div class="subContent"> <h4>Scams</h4><p>The Office of Fair Trading (OFT) publishes information on recent internet, postal and doorstep scams.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.oft.gov.uk/Consumer/Scams/" title="link leaves site - OFT advice on scams" target="_blank">OFT advice on scams (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Rip-off tip-off</h4><p>Rip-off tip-off was set up by local trading standards to encourage members of the public to report traders who may be running a scam. These include cowboy builders, doorstep traders, counterfeit product sellers, loan sharks, bogus homeworking schemes and bogus competitions.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.ripofftipoff.net/" title="link leaves site - Rip-off tip-off" target="_blank">Rip-off tip-off (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Financial scams</h4><p>The Financial Services Authority (FSA) issues the latest news about scams and swindles as well as alerts about the most important issues facing consumers in the world of financial services.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.moneymadeclear.fsa.gov.uk/news/scams_and_swindles.html" title="link leaves site" target="_blank">Information on finance-related scams and swindles from the FSA (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Product recalls</h4><p>The Trading Standards site lists recent product recall and product safety notices issued by manufacturers when they discover faults or problems with their goods.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.tradingstandards.gov.uk/cgi-bin/newslist.cgi?area=safe" title="link leaves site - Safety warnings and product recalls" target="_blank">Safety warnings and product recalls (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Report illegal street trading</h4><p>The following link will let you enter details of where you live and then take you to your local authority website where you can find out more.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://local.direct.gov.uk/LDGRedirect/index.jsp?LGSL=399&LGIL=0&ServiceName=Report+illegal+street+trading" title="link leaves site - Report illegal street trading" target="_blank">Report illegal street trading (opens new window)</a></li> </ul> </div> <div class="subContent"> <h3>Financial services</h3> </div> <div class="subContent"> <h4>Financial products</h4><p>The Financial Services Authority (FSA) publishes consumer information on financial planning, financial advertising, insurances, pensions, mortgages, investments and savings.</p><p>Their website also has a Budget calculator, a mortgage payment calculator and comparative tables of commercial financial products such as savings accounts, ISAs, endowments, pension annuities and many others.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.fsa.gov.uk/tables/" title="link leaves site - FSA comparative tables of commercial financial products" target="_blank">FSA comparative tables of commercial financial products (opens new window)</a></li> <li><a href="https://web.archive.org/web/20070209051219/http://www.fsa.gov.uk/consumer/" title="link leaves site - Financial Services Authority consumer advice" target="_blank">Financial Services Authority consumer advice (opens new window)</a></li> </ul> </div> <div class="subContent"> <h4>Credit and debt</h4><p>The OFT is running a campaign to help people deal with their debt problems.</p><p>The FSA explains issues such as credit scoring and repair and answers general questions and borrowing and debt.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.oft.gov.uk/Consumer/Debt/default.htm" title="link leaves site - Office of Fair Trading (OFT) debt campaign" target="_blank">Office of Fair Trading (OFT) debt campaign (opens new window)</a></li> <li><a href="https://web.archive.org/web/20070209051219/http://www.fsa.gov.uk/consumer/04_CREDIT_DEBT/" title="link leaves site - FSA advice on credit and debt" target="_blank">FSA advice on credit and debt (opens new window)</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/en/MoneyTaxAndBenefits/ManagingDebt/DebtsAndArrears/index.htm">Debts and arrears (money, tax and benefits section)</a></li> </ul> </div> <div class="subContent"> <h3>Food safety</h3> <p>The Food Standards Agency publishes advice on food safety, food labelling and health eating on its websites.</p> <ul class="subLinks"> <li><a href="https://web.archive.org/web/20070209051219/http://www.eatwell.gov.uk/" title="link leaves site - Food Standards Agency's Eatwell website" target="_blank">Food Standards Agency's Eatwell website (opens new window)</a></li> <li><a href="https://web.archive.org/web/20070209051219/http://www.food.gov.uk/safereating/" title="link leaves site - Food Standards Agency" target="_blank">Food Standards Agency (opens new window)</a></li> </ul> </div> <div class="linkSummary"> <h3>In this section...</h3> <ul> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=84&ssDocName=DG_10013518">Making a complaint</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=84&ssDocName=DG_10014458">Diversity and discrimination</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=84&ssDocName=DG_4003239">Freedom of information</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=84&ssDocName=DG_10014011">Honours, titles and medals</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=84&ssDocName=DG_4002951">Human rights</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=84&ssDocName=DG_10013341">Law, archives and information</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=84&ssDocName=DG_10015894">Nationality and citizenship</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=84&ssDocName=DG_10014442">Voting and representatives</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div id="c08" class="noindex"> <h2 class="accessibility">Additional links</h2> <div id="dgr10"> <div class="darkOrangeBox"> <h3>Protect your identity</h3> <a class="imageLink" target="_blank" href="https://web.archive.org/web/20070209051219/http://www.identity-theft.org.uk/"><img src="/web/20070209051219im_/http://www.direct.gov.uk/prod_consum_dg/groups/dg_digitalassets/@dg/@en/documents/digitalasset/dg_066029.gif" alt="Identity theft information website"/></a> <p>How to protect yourself if identity theft happens to you</p> <ul> <li><a title="link leaves site" target="_blank" href="https://web.archive.org/web/20070209051219/http://www.identity-theft.org.uk/"> Protect your identity (opens new window)</a></li> </ul> </div> <div class="lightOrangeBox"> <h3>Do it online</h3> <ul> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=406&ssDocName=DG_4017686"> Register to vote</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=406&ssDocName=DG_4018040"> Apply for British Nationality</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=406&ssDocName=DG_4017619"> Nominate someone for an honour</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=406&ssDocName=DG_4017473"> Research family history</a></li> </ul> </div> </div> </div> <div class="clearFix"></div> <div id="c09" class="noindex"> <div id="dgr04"> <h2 class="accessibility">Global links</h2> <ul> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=7&ssDocName=DG_4004497">About us</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=7&ssDocName=DG_10015420">Linking to Directgov</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=7&ssDocName=DG_020455">Terms and conditions</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=7&ssDocName=DG_020456">Your privacy</a></li> <li><a href="/web/20070209051219/http://www.direct.gov.uk/prod_consum_dg/idcplg?IdcService=SS_GET_PAGE&siteId=en&ssTargetNodeId=7&ssDocName=DG_020460" 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