FAQ | Visit | Imperial College London

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London</a><span class="sr-only"> navigation</span></h3> <ul> <li><a href="/visit/summer-accommodation/central-london/">Central London</a> <ul class="multilevel-linkul-0"> <li><a href="/visit/summer-accommodation/central-london/princes-gardens/">Prince's Gardens</a> <ul class="multilevel-linkul-1"> <li><a href="/visit/summer-accommodation/central-london/princes-gardens/princes-gardens-single-en-suite-bedroom/">Prince's Gardens single en suite bedroom</a></li> <li><a href="/visit/summer-accommodation/central-london/princes-gardens/princes-gardens-double-en-suite-bedroom/">Prince's Gardens double en suite bedroom</a></li> <li><a href="/visit/summer-accommodation/central-london/princes-gardens/princes-gardens-twin-en-suite-bedroom/">Prince's Gardens twin en suite bedroom</a></li> </ul> </li> <li><a href="/visit/summer-accommodation/central-london/170-queens-gate/">170 Queen's Gate</a></li> <li><a href="/visit/summer-accommodation/central-london/things-to-do-in-central-london/">Things to do 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href="/visit/">Visit</a></li><li><a href="/visit/summer-accommodation/">Summer Accommodation in London</a></li><li><a href="/visit/summer-accommodation/faq/">FAQ</a></li> </ul> </div> <h1>FAQ</h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> <div class="section-sidebar section-sidebar--consistent"> <div class="section-sidebar__parent"> <a class="lwi" href="/visit/summer-accommodation/"><svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"><use xlink:href="/assets/website/images/svg/icons.svg#arrow-left"></use></svg>Summer Accommodation in London</a></div> <div class="section-sidebar__content" id="section-sidebar-content"> <ul class="section-sidebar__list flow-xs"> <li><a href="/visit/summer-accommodation/central-london/">Central London</a></li><li><a href="/visit/summer-accommodation/groups/">Group bookings</a></li><li><a href="/visit/summer-accommodation/individuals/">Individual bookings</a></li><li><a href="/visit/summer-accommodation/accommodation-services/">Accommodation services</a></li><li><a href="/visit/summer-accommodation/sustainability/">Sustainability</a></li><li><span class="currentbranch0"><a href="/visit/summer-accommodation/faq/">FAQ</a></span></li><li><a href="/visit/summer-accommodation/contact-us/">Contact us</a></li></ul> </div> </div> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m">  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Accommodation </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1353019" role="tab" id="tab_1353019" aria-controls="tabpanel_1353019" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Do you offer accessible rooms? </a> </li><li role="presentation"> <a href="#tabpanel_243078" role="tab" id="tab_243078" aria-controls="tabpanel_243078" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What amenities are provided in the bedroom? </a> </li><li role="presentation"> <a href="#tabpanel_243079" role="tab" id="tab_243079" aria-controls="tabpanel_243079" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is there a fridge in the room? </a> </li><li role="presentation"> <a href="#tabpanel_243080" role="tab" id="tab_243080" aria-controls="tabpanel_243080" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Does the room have a TV? </a> </li><li role="presentation"> <a href="#tabpanel_1353017" role="tab" id="tab_1353017" aria-controls="tabpanel_1353017" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Do you provide cots? </a> </li><li role="presentation"> <a href="#tabpanel_243081" role="tab" id="tab_243081" aria-controls="tabpanel_243081" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is there Internet in the room? </a> </li><li role="presentation"> <a href="#tabpanel_243082" role="tab" id="tab_243082" aria-controls="tabpanel_243082" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I have interconnecting rooms? </a> </li><li role="presentation"> <a href="#tabpanel_243083" role="tab" id="tab_243083" aria-controls="tabpanel_243083" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Are there kitchens available? </a> </li><li role="presentation"> <a href="#tabpanel_243084" role="tab" id="tab_243084" aria-controls="tabpanel_243084" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I book a double room for three people? </a> </li><li role="presentation"> <a href="#tabpanel_243086" role="tab" id="tab_243086" aria-controls="tabpanel_243086" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What is the difference between a standard and an en-suite room? </a> </li><li role="presentation"> <a href="#tabpanel_1352997" role="tab" id="tab_1352997" aria-controls="tabpanel_1352997" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Does the room have a hairdryer? </a> </li><li role="presentation"> <a href="#tabpanel_243087" role="tab" id="tab_243087" aria-controls="tabpanel_243087" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I have an overnight guest? </a> </li><li role="presentation"> <a href="#tabpanel_243088" role="tab" id="tab_243088" aria-controls="tabpanel_243088" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Are there laundry facilities? </a> </li><li role="presentation"> <a href="#tabpanel_243089" role="tab" id="tab_243089" aria-controls="tabpanel_243089" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is there air-conditioning in the rooms? </a> </li><li role="presentation"> <a href="#tabpanel_243090" role="tab" id="tab_243090" aria-controls="tabpanel_243090" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I receive mail? </a> </li><li role="presentation"> <a href="#tabpanel_84494" role="tab" id="tab_84494" aria-controls="tabpanel_84494" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How often are the rooms cleaned? </a> </li> </ul> <section id='tabpanel_1353019' role='tabpanel' aria-labelledby='tab_1353019' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1353019' tabindex='0'> Do you offer accessible rooms? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We have a limited number of accessible twin bedrooms available at Prince’s Gardens.</p> <p>Please note, they are subject to availability and should be requested in advance.</p> <p>The accessible rooms provide:</p> <ul> <li>A bedroom call point by the bed</li> <li>Socket for a vibrating pillow</li> <li>Visual fire alarm</li> <li>Walk in shower with low seat and emergency cord</li> <li>High shower rail</li> <li>Low level toilet and sink with grab rails</li> </ul> </div> </section><section id='tabpanel_243078' role='tabpanel' aria-labelledby='tab_243078' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243078' tabindex='0'> What amenities are provided in the bedroom? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>The following items are provided:</p> <ul> <li>Bed linen</li> <li>One hand towel and one bath towel per guest</li> <li>Toiletries (Shampoo, conditioner, soap)</li> <li>One bottle of water per guest</li> <li>Tea and coffee making facilities </li> </ul> </div> </section><section id='tabpanel_243079' role='tabpanel' aria-labelledby='tab_243079' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243079' tabindex='0'> Is there a fridge in the room? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Our rooms do not have fridges.</p> <p>If you have a medical condition and need one to store your medication, please advise one of the reservation agents in advance.</p> </div> </section><section id='tabpanel_243080' role='tabpanel' aria-labelledby='tab_243080' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243080' tabindex='0'> Does the room have a TV? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span class="TextRun SCXW250223902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW250223902 BCX0">We do not have TVs in any of our bedrooms. A TV is available in the </span><span class="NormalTextRun SCXW250223902 BCX0">common areas</span><span class="NormalTextRun SCXW250223902 BCX0">.</span></span><span class="EOP SCXW250223902 BCX0" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":276}"> </span></p> </div> </section><section id='tabpanel_1353017' role='tabpanel' aria-labelledby='tab_1353017' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1353017' tabindex='0'> Do you provide cots? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, we can provide a cot free of charge in Beit Hall or Prince’s Gardens. </p> </div> </section><section id='tabpanel_243081' role='tabpanel' aria-labelledby='tab_243081' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243081' tabindex='0'> Is there Internet in the room? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Complimentary WiFi is available throughout our properties, through Sky Cloud. Simply select ‘The Cloud’ from your available network list and follow the instructions.</p> <p>Cabled internet is available in all bedrooms, guests are required to supply their own ethernet cable.</p> </div> </section><section id='tabpanel_243082' role='tabpanel' aria-labelledby='tab_243082' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243082' tabindex='0'> Can I have interconnecting rooms? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We do not offer interconnecting rooms. If you are staying as part of a group, we can request rooms next to each other however this is subject to availability and is not guaranteed.</p> </div> </section><section id='tabpanel_243083' role='tabpanel' aria-labelledby='tab_243083' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243083' tabindex='0'> Are there kitchens available? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <div class="bg-denary border border-nonary faq-item mb-8 rounded"> <div id="collapse-1739103821-6" class="collapse show" aria-labelledby="headingOne" data-bs-parent="#faqs-1739103821"> <div class="list-1 pb-4 px-4 wysiwyg"> <p>Some kitchens will be available to guests with access to a fridge-freezer, however, guests are not permitted to cook. A kettle with tea and coffee is provided in bedrooms.</p> </div> </div> </div> <div class="bg-denary border border-nonary faq-item mb-8 rounded"> <div class="align-items-start d-flex flex-column flex-lg-row faq-title px-4 py-4"></div> </div> </div> </section><section id='tabpanel_243084' role='tabpanel' aria-labelledby='tab_243084' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243084' tabindex='0'> Can I book a double room for three people? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>No, the maximum occupancy is two people per room. As an exception we will allow one child under three to sleep in a cot in the room or share a bed with their parents.</p> </div> </section><section id='tabpanel_243086' role='tabpanel' aria-labelledby='tab_243086' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243086' tabindex='0'> What is the difference between a standard and an en-suite room? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Standard rooms (only available in Beit Hall) have access to shared bathrooms.</p> <p>En-suite rooms have a private bathroom in the room (toilet and shower).</p> </div> </section><section id='tabpanel_1352997' role='tabpanel' aria-labelledby='tab_1352997' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1352997' tabindex='0'> Does the room have a hairdryer? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Hairdryers are available to hire at Reception for £10.00 deposit, which will be refunded on return of the hairdryer.</p> </div> </section><section id='tabpanel_243087' role='tabpanel' aria-labelledby='tab_243087' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243087' tabindex='0'> Can I have an overnight guest? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>No overnight guests are allowed.</p> </div> </section><section id='tabpanel_243088' role='tabpanel' aria-labelledby='tab_243088' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243088' tabindex='0'> Are there laundry facilities? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Each property has a laundry facility with access to washers, dryers, irons and ironing boards available to be used for a charge (£2.30 for a machine wash and £1.30 for a dryer cycle).</p> <p>Laundry rooms are located in the basement of each property. All machines operate using a mobile app which can be downloaded to your iPhone or Android phone. Details can be found in the laundry room. If you don’t have a smart phone, please ask at reception for information on alternatives.</p> <p>Washing powder is not provided.</p> </div> </section><section id='tabpanel_243089' role='tabpanel' aria-labelledby='tab_243089' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243089' tabindex='0'> Is there air-conditioning in the rooms? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Unfortunately, we do not have air conditioning. However, a fan is provided in each room.</p> </div> </section><section id='tabpanel_243090' role='tabpanel' aria-labelledby='tab_243090' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243090' tabindex='0'> Can I receive mail? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, you can receive mail while staying with us. The letter should include the full property address, your name and room number.</p> <p>Please note that we are not responsible for damage or loss of mail and packages.</p> </div> </section><section id='tabpanel_84494' role='tabpanel' aria-labelledby='tab_84494' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_84494' tabindex='0'> How often are the rooms cleaned? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>During your stay, rooms are cleaned daily and linen changed every three days.</p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Availability </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1184666" role="tab" id="tab_1184666" aria-controls="tabpanel_1184666" aria-selected="true" class="tabs-trigger js-tabs-trigger"> When is the accommodation available? </a> </li><li role="presentation"> <a href="#tabpanel_1352984" role="tab" id="tab_1352984" aria-controls="tabpanel_1352984" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I made a booking on the website, when will I get confirmation? </a> </li><li role="presentation"> <a href="#tabpanel_1352983" role="tab" id="tab_1352983" aria-controls="tabpanel_1352983" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How can I confirm my provisional booking? </a> </li><li role="presentation"> <a href="#tabpanel_1184667" role="tab" id="tab_1184667" aria-controls="tabpanel_1184667" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can you put my name on a waiting list in case something becomes available? </a> </li> </ul> <section id='tabpanel_1184666' role='tabpanel' aria-labelledby='tab_1184666' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1184666' tabindex='0'> When is the accommodation available? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We're open during the summer from July - September. </p> </div> </section><section id='tabpanel_1352984' role='tabpanel' aria-labelledby='tab_1352984' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1352984' tabindex='0'> I made a booking on the website, when will I get confirmation? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Once you make an online reservation you should receive your confirmation shortly afterwards. In case the confirmation hasn’t reached your Inbox, please check your spam and then get in touch with us by emailing vacenquiries@imperial.ac.uk.</p> <p>If you booked through an Online Travel Agent (for example, booking.com, Expedia), you must contact them directly.</p> </div> </section><section id='tabpanel_1352983' role='tabpanel' aria-labelledby='tab_1352983' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1352983' tabindex='0'> How can I confirm my provisional booking? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>A provisional booking is made if you opt to book with us directly on a non-refundable rate. To confirm a provisional reservation, you are required to make a full pre-payment within 72 hours. Once the payment is received, your booking will be confirmed.</p> </div> </section><section id='tabpanel_1184667' role='tabpanel' aria-labelledby='tab_1184667' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1184667' tabindex='0'> Can you put my name on a waiting list in case something becomes available? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Unfortunately, we do not keep a waiting list. We strongly advise to check our website regularly in case of any cancellations.</p> <p> </p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Food and drink </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_243093" role="tab" id="tab_243093" aria-controls="tabpanel_243093" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is breakfast included? </a> </li><li role="presentation"> <a href="#tabpanel_1537062" role="tab" id="tab_1537062" aria-controls="tabpanel_1537062" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Are there places to eat nearby? </a> </li><li role="presentation"> <a href="#tabpanel_1353029" role="tab" id="tab_1353029" aria-controls="tabpanel_1353029" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What is included with breakfast? </a> </li><li role="presentation"> <a href="#tabpanel_1353027" role="tab" id="tab_1353027" aria-controls="tabpanel_1353027" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Where is breakfast served? </a> </li> </ul> <section id='tabpanel_243093' role='tabpanel' aria-labelledby='tab_243093' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243093' tabindex='0'> Is breakfast included? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>If you book a Bed and Breakfast rate, breakfast is included.</p> <p>If you book a Room Only rate, breakfast is also available for<span> those wishing to pay on the day at the cashier.</span></p> <p>If you booked via third party (booking.com, Expedia etc), please contact the booking agent directly to amend your reservation.</p> <p><em>Please note: Breakfast is located in the Senior Common Room on Imperial's main campus, a five-minute walk away from your accommodation.</em></p> </div> </section><section id='tabpanel_1537062' role='tabpanel' aria-labelledby='tab_1537062' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1537062' tabindex='0'> Are there places to eat nearby? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>There are plenty of food outlets available on campus including (please note that opening hours may vary and are subject to change).</p> <h5><strong>Eastside Restaurant and Bar</strong></h5> <p><span>An on-site contemporary eaterie serving food and drink on the ground floor of Linstead Hall in Prince's Gardens.</span></p> <p>Monday to Friday: 11.00 - 22.00.</p> <h5>Library Café</h5> <p>A café serving warm food and drinks on the ground floor of the Imperial College Library Building.</p> <p>Monday to Friday: 08.00 – 18.00<br />Saturday: 10.00 – 17.00</p> <h5>Essentials Convenience Store </h5> <p><span>Imperial's convenience store which stocks all your daily essentials on </span>Ground Floor Wilkinson Hall, Eastside Halls, Prince’s Gardens.</p> <p>Monday to Friday: 08.00 – 21.00<br />Saturday: 09.00 – 17.00 Sunday: 10.00 – 16.30</p> <p>Alternatively, there are plenty of restaurants and cafes near South Kensington Tube station and High Street Kensington.</p> </div> </section><section id='tabpanel_1353029' role='tabpanel' aria-labelledby='tab_1353029' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1353029' tabindex='0'> What is included with breakfast? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Guests will have the choice of either a full English, or a continental breakfast.</p> <p><strong>Traditional English </strong></p> <ul> <li>Full English breakfast includes: Cumberland sausage, bacon, free range eggs, sauteed mushroom, baked beans, plum tomatoes, hash brown and a selection of toast.</li> <li>Vegan Full English breakfast includes: Soya bean, potato and thyme sausage, baked beans, sauteed mushroom, plum tomatoes, hash brown, black pudding and a selection of toast.</li> </ul> <p>Or</p> <p><strong>Continental </strong></p> <ul> <li>Chilled protein selection: Sliced ham, sliced turkey, sliced salami, boiled eggs.</li> <li>Selection of cheese, toast, butter and vegetable spread served with sliced white and brown bread.</li> <li>Selection of daily pastries (gluten free options available): Croissant, pain au chocolate, maple pecan plait, cinnamon whirl, raspberry crown, apple lattice, vanilla flavoured crown topped with glaze.</li> </ul> <p><strong>Fresh fruit and yoghurt</strong></p> <ul> <li>Greek style yoghurt, vegan style yoghurt with hand rolled roasted granola.</li> <li>Fresh fruit: banana, apple, easy peel satsuma.</li> </ul> <p><strong>Beverages</strong></p> <ul> <li>Freshly brewed coffee.</li> <li>Traditional English tea: Earl grey tea, fruit infused teas, orange juice, apple juice.</li> </ul> <p> </p> </div> </section><section id='tabpanel_1353027' role='tabpanel' aria-labelledby='tab_1353027' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1353027' tabindex='0'> Where is breakfast served? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Breakfast is served in the Senior Common Room restaurant, which is approximately a five-minute walk away.</p> <p>Breakfast is served:</p> <ul> <li>Monday to Friday: 07.00 – 10.00</li> <li>Saturday and Sunday: 07.30 – 10.30</li> </ul> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Cancellations and Amendments </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_243097" role="tab" id="tab_243097" aria-controls="tabpanel_243097" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I extend my stay after I check-in? </a> </li><li role="presentation"> <a href="#tabpanel_1367073" role="tab" id="tab_1367073" aria-controls="tabpanel_1367073" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I cancel or change my booking? </a> </li><li role="presentation"> <a href="#tabpanel_243099" role="tab" id="tab_243099" aria-controls="tabpanel_243099" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How can I cancel my reservation? </a> </li> </ul> <section id='tabpanel_243097' role='tabpanel' aria-labelledby='tab_243097' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243097' tabindex='0'> Can I extend my stay after I check-in? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, you can as long as we have availability. Please note the price for the additional nights may differ from the one you’ve paid on the original booking. You may also be asked to move to another room for the additional nights, if the room you are currently occupying is allocated to another guest.</p> </div> </section><section id='tabpanel_1367073' role='tabpanel' aria-labelledby='tab_1367073' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1367073' tabindex='0'> Can I cancel or change my booking? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, you can amend the dates, or cancel your stay. However, the following terms will apply:</p> <p>Notice Period for</p> <table> <thead> <tr><th scope="col">Flexible bookings</th><th scope="col"> </th></tr> </thead> <tbody> <tr> <td>Before 2pm 48 hours prior to arrival</td> <td>100% refund</td> </tr> <tr> <td>After 2pm 48 hours prior to arrival</td> <td>No refund</td> </tr> <tr> <td><strong>Non refundable bookings</strong></td> <td>No refund if cancelled at any point</td> </tr> </tbody> </table> </div> </section><section id='tabpanel_243099' role='tabpanel' aria-labelledby='tab_243099' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243099' tabindex='0'> How can I cancel my reservation? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>If the booking is made directly with us, you can cancel it via e-mail or over the telephone.</p> <p>If you made your reservation via an Online Travel Agent (e.g. booking.com, Expedia etc), you must contact the booking agent directly to make changes or cancel your reservation. Please note that individual T&Cs, including additional fees and charges may apply for these booking channels.</p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Check-in and Check-out </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_243102" role="tab" id="tab_243102" aria-controls="tabpanel_243102" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What are the check-in and check-out times? </a> </li><li role="presentation"> <a href="#tabpanel_243103" role="tab" id="tab_243103" aria-controls="tabpanel_243103" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I have an early check-in? </a> </li><li role="presentation"> <a href="#tabpanel_243104" role="tab" id="tab_243104" aria-controls="tabpanel_243104" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I have a late check-out? </a> </li><li role="presentation"> <a href="#tabpanel_243105" role="tab" id="tab_243105" aria-controls="tabpanel_243105" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I forgot to return my key upon check-out. What do I do now? </a> </li><li role="presentation"> <a href="#tabpanel_243106" role="tab" id="tab_243106" aria-controls="tabpanel_243106" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What is the latest check-in time? </a> </li> </ul> <section id='tabpanel_243102' role='tabpanel' aria-labelledby='tab_243102' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243102' tabindex='0'> What are the check-in and check-out times? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Check-in is from 14.00</p> <p>Check-out is by 10.00</p> </div> </section><section id='tabpanel_243103' role='tabpanel' aria-labelledby='tab_243103' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243103' tabindex='0'> Can I have an early check-in? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Unfortunately, we cannot guarantee an early check-in. If the room is available, then we will endeavour to check you in early, however this is not guaranteed.</p> </div> </section><section id='tabpanel_243104' role='tabpanel' aria-labelledby='tab_243104' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243104' tabindex='0'> Can I have a late check-out? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We regret that we cannot offer a late check-out option. We are extremely busy for the duration of the summer and guests must vacate their room by 10.00 in order to clean and prepare it for the next guest’s arrival.</p> <p>If you do not vacate your room by 10.00, it may be subject to a full extra night charge.</p> </div> </section><section id='tabpanel_243105' role='tabpanel' aria-labelledby='tab_243105' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243105' tabindex='0'> I forgot to return my key upon check-out. What do I do now? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Please kindly get in touch with us to arrange postage immediately. There is £10.00 charge for every lost key card.</p> </div> </section><section id='tabpanel_243106' role='tabpanel' aria-labelledby='tab_243106' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243106' tabindex='0'> What is the latest check-in time? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span class="TextRun SCXW83597476 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW83597476 BCX0">The halls </span><span class="NormalTextRun SCXW83597476 BCX0">operate</span> <span class="NormalTextRun SCXW83597476 BCX0">a 24-hour</span> <span class="NormalTextRun SCXW83597476 BCX0">reception, so you can check-in at any time after </span><span class="NormalTextRun SCXW83597476 BCX0">14.00</span> <span class="NormalTextRun SCXW83597476 BCX0">on the date of arrival.</span></span><span class="EOP SCXW83597476 BCX0" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":276}"> </span></p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Parking </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_84495" role="tab" id="tab_84495" aria-controls="tabpanel_84495" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is there parking available? </a> </li><li role="presentation"> <a href="#tabpanel_243119" role="tab" id="tab_243119" aria-controls="tabpanel_243119" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Where can I park if you cannot offer me parking? </a> </li><li role="presentation"> <a href="#tabpanel_243121" role="tab" id="tab_243121" aria-controls="tabpanel_243121" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is there a disabled parking available? </a> </li><li role="presentation"> <a href="#tabpanel_84496" role="tab" id="tab_84496" aria-controls="tabpanel_84496" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Do you arrange transport or transfers? </a> </li> </ul> <section id='tabpanel_84495' role='tabpanel' aria-labelledby='tab_84495' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_84495' tabindex='0'> Is there parking available? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <div class="bg-denary border border-nonary faq-item mb-8 rounded"> <div id="collapse-9258658211-3" class="collapse show" aria-labelledby="headingOne" data-bs-parent="#faqs-9258658211"> <div class="list-1 pb-4 px-4 wysiwyg"> <p>We have a limited number of car parking spaces available at South Kensington for guests, which must be booked in advance.</p> <p>A fixed rate for overnight parking is available at a cost of £22.00 per night.</p> <p>Please note: Outside of these times, the following car park charges apply.</p> <ul> <li>Up to one hour: £3.00</li> <li>Up to two hours: £6.00</li> <li>Up to four hours: £11.00</li> <li>Up to six hours: £16.00</li> <li>Up to nine hours: £21.00</li> <li>Up to 12 hours: £26.00</li> </ul> <h5>Booking</h5> <p>You must pre-book your parking space before you arrive to avoid being turned away. To book, please email car.park@imperial.ac.uk and provide:</p> <ul> <li>your car make and model;</li> <li>your registration (licence plate) number;</li> <li>your arrival and departure date.</li> </ul> <p>Unfortunately, camper vans, mini buses and coaches are not able to park on site.</p> <h5>London congestion charge and ULEZ</h5> <p>Although South Kensington is not in the congestion charge zone, if your journey passes through central London you are liable to pay the congestion charge, at a rate of £15.00 per day.</p> <p>The congestion charge operates.</p> <p>Monday to Friday: 07.00 – 18.00<br />Weekends and bank holidays: 12.00 – 18.00</p> <p>Vehicles which do not meet the new ULEZ (Ultra Low Emission Zone) standards must also pay a £12.50 daily charge to drive within the zone. ULEZ operates 24-hours a day, seven days a week.</p> <p>To find out more, and how to pay please visit the<span> </span><a href="https://tfl.gov.uk/modes/driving/ultra-low-emission-zone" target="_blank" rel="noopener">Transport for London (Tfl) website</a>.</p> </div> </div> </div> <div class="bg-denary border border-nonary faq-item mb-8 rounded"> <div class="align-items-start d-flex flex-column flex-lg-row faq-title px-4 py-4"></div> </div> </div> </section><section id='tabpanel_243119' role='tabpanel' aria-labelledby='tab_243119' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243119' tabindex='0'> Where can I park if you cannot offer me parking? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>A number of cark parks are available locally, please contact them directly for prices and availability:</p> <ul> <li><a href="https://kingston-house-garage-south.business.site/">Kingston House Garage South - Ennismore Gardens, SW7 1NF, tel. 0207 589 9825</a></li> <li><a href="http://www.ncp.co.uk/">Public parking- NCP options</a></li> <li><a href="https://www.justpark.com/">Public parking options via JustPark</a></li> </ul> </div> </section><section id='tabpanel_243121' role='tabpanel' aria-labelledby='tab_243121' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243121' tabindex='0'> Is there a disabled parking available? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Limited disabled Parking is available at Prince’s Gardens subject to availability. Disabled parking is charged at standard rate.</p> </div> </section><section id='tabpanel_84496' role='tabpanel' aria-labelledby='tab_84496' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_84496' tabindex='0'> Do you arrange transport or transfers? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We do not provide any transport from any London destination. However, London is well served by public transport.</p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Payment </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_243126" role="tab" id="tab_243126" aria-controls="tabpanel_243126" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I pay on arrival? </a> </li><li role="presentation"> <a href="#tabpanel_243128" role="tab" id="tab_243128" aria-controls="tabpanel_243128" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I pay for a reservation for someone else? </a> </li><li role="presentation"> <a href="#tabpanel_243129" role="tab" id="tab_243129" aria-controls="tabpanel_243129" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What methods of payment do you accept? </a> </li><li role="presentation"> <a href="#tabpanel_243131" role="tab" id="tab_243131" aria-controls="tabpanel_243131" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What is the CID number? The online payment system asks me for it. </a> </li> </ul> <section id='tabpanel_243126' role='tabpanel' aria-labelledby='tab_243126' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243126' tabindex='0'> Can I pay on arrival? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, if you have booked a flexible rate, you will be able to pay at the property on arrival.</p> <p>If you have booked a non-refundable rate, pre-payment is required. You will be sent a link to pay for the reservation online within 72 hours of booking. If payment is not made during this time, the reservation will be cancelled.</p> </div> </section><section id='tabpanel_243128' role='tabpanel' aria-labelledby='tab_243128' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243128' tabindex='0'> Can I pay for a reservation for someone else? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, you can. We can provide a payment link to pay for the reservation online.</p> </div> </section><section id='tabpanel_243129' role='tabpanel' aria-labelledby='tab_243129' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243129' tabindex='0'> What methods of payment do you accept? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span data-contrast="auto">We are a cashless business and accept payment by credit or debit card only. Unfortunately, we do not accept AMEX.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":276}"> </span></p> <p><span data-contrast="auto">We do not accept payment by cheque, bank transfer or cash.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":276}"> </span></p> </div> </section><section id='tabpanel_243131' role='tabpanel' aria-labelledby='tab_243131' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243131' tabindex='0'> What is the CID number? The online payment system asks me for it. <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span class="TextRun SCXW85443856 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW85443856 BCX0">Only Imperial College staff members have CID numbers. Please leave the box empty if this does not apply to you.</span></span><span class="EOP SCXW85443856 BCX0" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":276}"> </span></p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Special Requests </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_243137" role="tab" id="tab_243137" aria-controls="tabpanel_243137" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can you guarantee my special requests? </a> </li><li role="presentation"> <a href="#tabpanel_243138" role="tab" id="tab_243138" aria-controls="tabpanel_243138" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Do you allow guide dogs or assistance dogs? </a> </li> </ul> <section id='tabpanel_243137' role='tabpanel' aria-labelledby='tab_243137' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243137' tabindex='0'> Can you guarantee my special requests? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We do our best to accommodate special requests, however these are not guaranteed.</p> </div> </section><section id='tabpanel_243138' role='tabpanel' aria-labelledby='tab_243138' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_243138' tabindex='0'> Do you allow guide dogs or assistance dogs? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, we do allow registered guide dogs to stay with their owner. Please let us know in advance if you will be bringing a guide dog with you. No other pets are allowed.</p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Safety and Security </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_485798" role="tab" id="tab_485798" aria-controls="tabpanel_485798" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is the residence safe? </a> </li><li role="presentation"> <a href="#tabpanel_485801" role="tab" id="tab_485801" aria-controls="tabpanel_485801" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Will there be someone available 24/7? </a> </li> </ul> <section id='tabpanel_485798' role='tabpanel' aria-labelledby='tab_485798' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_485798' tabindex='0'> Is the residence safe? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We have CCTV monitoring all our properties, and there is also an electronic swipe card access system to all building entrances.</p> <p>Your individual room can be accessed only by you, with a key.</p> </div> </section><section id='tabpanel_485801' role='tabpanel' aria-labelledby='tab_485801' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_485801' tabindex='0'> Will there be someone available 24/7? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Our residences have 24 hour security on site to support you.</p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Luggage </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1353037" role="tab" id="tab_1353037" aria-controls="tabpanel_1353037" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I leave my luggage if I arrive before the designated check-in time or need to leave after the latest check-out time? </a> </li> </ul> <section id='tabpanel_1353037' role='tabpanel' aria-labelledby='tab_1353037' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1353037' tabindex='0'> Can I leave my luggage if I arrive before the designated check-in time or need to leave after the latest check-out time? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Guests are welcome to leave their luggage prior to check-in or after check-out at their own risk in a designated area in all halls of residence. Please note that your luggage can only be stored for up to 12 hours.</p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Rates </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1353044" role="tab" id="tab_1353044" aria-controls="tabpanel_1353044" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is there a discount for alumni and staff? </a> </li><li role="presentation"> <a href="#tabpanel_1353043" role="tab" id="tab_1353043" aria-controls="tabpanel_1353043" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I am an Imperial College student; do I get a discount? </a> </li><li role="presentation"> <a href="#tabpanel_1353042" role="tab" id="tab_1353042" aria-controls="tabpanel_1353042" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Why is the price higher than you advertise on your website? </a> </li> </ul> <section id='tabpanel_1353044' role='tabpanel' aria-labelledby='tab_1353044' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1353044' tabindex='0'> Is there a discount for alumni and staff? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, we have a special rate for Imperial alumni and staff.</p> <p>To book, please <a href="https://www.imperial.ac.uk/visit/summer-accommodation/contact-us/">contact the reservations team directly</a>. You will need to provide either your alumni number or CID to access the special rates.</p> </div> </section><section id='tabpanel_1353043' role='tabpanel' aria-labelledby='tab_1353043' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1353043' tabindex='0'> I am an Imperial College student; do I get a discount? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We do not offer discounts for Imperial College students. If you are a student looking for accommodation over the summer period, please contact the Student Accommodation team on <a href="accommodation@imperial.ac.uk">accommodation@imperial.ac.uk</a>.</p> </div> </section><section id='tabpanel_1353042' role='tabpanel' aria-labelledby='tab_1353042' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1353042' tabindex='0'> Why is the price higher than you advertise on your website? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>All of our rates are subject to change depending on availability. The website advertises the best available rate during the summer season.</p> </div> </section> </div> </div>  <div class="row equal-height-columns"> <div class="heading"> <h2 class="title fake-h3 not-sr-only">Get in touch</h2> </div> <div class="col lg-6"> <div class="media-item full light-secondary reverse equal-height"> <a href="mailto:groupaccommodation@imperial.ac.uk"> <div class="content"> <h3 class="title">Group enquiries (10 guests or more)</h3> <p>Email: groupaccommodation@imperial.ac.uk <br />Phone: +44 (0)207 594 9511 </p> <p> <span class="link primary">Email us</span> </p> </div> </a> </div> </div> <div class="col lg-6"> <div class="media-item full light-primary reverse equal-height"> <a href="mailto:vacenquiries@imperial.ac.uk"> <div class="content"> <h3 class="title">Individual enquiries</h3> <p>Email: vacenquiries@imperial.ac.uk <br />Phone: +44 (0)20 7594 9507 <br /> <br />Please note, if you have booked your room through a third-party provider, you need to contact them directly to amend, update or cancel your booking.</p> <p> <span class="link primary">Email us</span> </p> </div> </a> </div> </div> </div>  </div> <section class="supplementary-content row"> <div class="supplementary-content__sizer col"></div> </section>  </div> </div> </div> </main> <footer class="footer" role="contentinfo"> <section class="footer__sub"> <header class="sr-only"> <h2 class="sr-only">Contact and Links</h2> </header> <div class="container"> <div class="bordered-section"><div class="row row--space-between row--gap-on-collapse" itemscope itemtype="https://schema.org/Organization"> <div class="col lg-4 sm-12"> <h3 class="step-4"><span itemprop="name">Summer Accommodation in London</span></h3></div> <div class="col lg-7 md-8 sm-12"> <div class="row row--sub-footer" itemscope itemtype="http://schema.org/PostalAddress"> <div class="col lg-6 xs-12"> <div class="flow-xs"> <h4 class="step-0">Reservations</h4> <h5>Email</h5> <p><a 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