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<!DOCTYPE html><html data-wf-domain="webflow.olark.com" data-wf-page="65c2c69fb033277667d77197" data-wf-site="646d3c484b3d75dd99420842" lang="en" data-wf-collection="65c2c69fb033277667d771ad" data-wf-item-slug="joomla-legacy"><head><meta charset="utf-8"/><title>Olark: Joomla integration guide (pre v3)</title><meta content="" name="description"/><meta content="Olark: Joomla integration guide (pre v3)" property="og:title"/><meta content="" property="og:description"/><meta content="Olark: Joomla integration guide (pre v3)" property="twitter:title"/><meta content="" property="twitter:description"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/css/rhis-sublime-site.d5b31603b.min.css" rel="stylesheet" type="text/css"/><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/6480dc65df516eb6106007b0_favicon-32.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/64879caf1b12ddf35a9268d6_Olark-round-square.png" rel="apple-touch-icon"/><link href="https://www.olark.com/help/joomla-legacy" rel="canonical"/> <style> * { -webkit-font-smoothing: antialiased; 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Choose from thousands of features and designs. Joomla! is free and open source.</p><h3>Versions</h3><p>This tutorial contains guides for the following Joomla versions: </p><ul role="list"><li>Version 2.5</li><li>Version 1.6</li><li>Version 1.5</li></ul><p>We also have a separate <a href="http://joomla">tutorial for Joomla 3</a>.</p><p>‍</p><h3>Joomla 2.5</h3><ol role="list"><li>Log into your Joomla administration area.</li><li>If you are using a text editor, such as TinyMCE, set it to "none".</li><li>Install the <a href="http://extensions.joomla.org/extensions/core-enhancements/coding-a-scripts-integration/custom-code-in-modules/16359">custom HTML advanced module</a> on your Joomla account.</li><li>Continue following the below instructions for Joomla 1.6.</li></ol><h3>Joomla 1.6</h3><ol role="list"><li>Log in to your Joomla administration area. Click on the <strong>Template Manager</strong> under the <strong>Extensions</strong> tab.</li></ol><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Template Manager menu item " src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ad3_joomla2.jpeg" loading="lazy"/></div></figure><p>2. On the <strong>Templates Manager</strong> page, click on the <strong>Templates</strong> link.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Templates link" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ad0_joomla3.jpeg" loading="lazy"/></div></figure><p>3. Click on your current theme. If you are not sure which that is, choose the one whose thumbnail looks like your website.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Click current theme" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ade_joomla4.jpeg" loading="lazy"/></div></figure><p>4. Click <strong>Edit main page template</strong>.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Edit main template button" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ad8_joomla5.jpeg" loading="lazy"/></div></figure><p>5. The next page is where you will need your Olark code.</p><p>6. Log in and copy <a href="https://www.olark.com/settings/code">your Olark embed code</a>.</p><p>7. Scroll to the bottom of the <strong>Source Code</strong> text area and paste your Olark embed code before the </body> tag.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Olark snippet in text area" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ac9_joomla6.jpeg" loading="lazy"/></div></figure><p>8. Then click <strong>Save</strong>.</p><p>9. Click <strong>Edit error page template</strong>. This step helps make sure that Olark appears on all the pages of your website.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Click edit error page template" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25adb_joomla7.jpeg" loading="lazy"/></div></figure><p>10. Paste your Olark code into the bottom of the <strong>Source Code</strong> text area, just like you did in the main page template</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Olark code in text area" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25acc_joomla9.jpeg" loading="lazy"/></div></figure><p>11. Finally, click <strong>Save</strong>. That's it! Load up your Joomla website to try it out.</p><h3>Joomla 1.5</h3><ol role="list"><li>Log into your Joomla administration area.</li><li>Click on the "Template Manager" in Extensions » Template Manager</li></ol><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Template manager menu item" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25abc_templatemanager.png" loading="lazy"/></div></figure><p>3. Click your current theme:</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Click on your current theme" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ab9_theme.png" loading="lazy"/></div></figure><p>4. Click on "Edit HTML"</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Edit HTML button" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ae1_edit.png" loading="lazy"/></div></figure><p>5. Scroll to the bottom of the editor panel and paste Olark Javascript above the </body> tag.</p><p>6. Log in and copy <a href="https://www.olark.com/settings/code">your Olark embed code</a>.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Olark code in text area" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ae4_code.png" loading="lazy"/></div></figure><p>7. Click save.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="Save button" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cac9cf19bd5a8acdc25ac2_save.png" loading="lazy"/></div></figure></div><div class="support_ticket_form-block w-condition-invisible w-form"><form id="wf-form-Support-Ticket-Form" name="wf-form-Support-Ticket-Form" data-name="Support Ticket Form" method="get" class="support_ticket_form" data-wf-page-id="65c2c69fb033277667d77197" data-wf-element-id="efc8e68f-79b9-406a-e9ad-070f9a9c28f4"><label for="What-can-we-help-with" class="support_form_field_label">What topic can we help with?</label><select id="What-can-we-help-with" name="What-can-we-help-with" data-name="What can we help with?" required="" class="support_form_select_field w-select"><option value="Billing">Billing</option><option value="Chat Console">Chat Console</option><option value="Dashboard">Dashboard</option><option value="PowerUps">PowerUps</option><option value="CRM/Integration">CRM/Integration</option><option value="Transcripts/Chat">Transcripts/Chat</option></select><label for="name" class="support_form_field_label">Name</label><input class="support_form_text_field w-input" maxlength="256" name="name" data-name="Name" placeholder="" type="text" id="name" required=""/><label for="Email-Address" class="support_form_field_label">Email Address*</label><input class="support_form_text_field w-input" maxlength="256" name="Email-Address" data-name="Email Address" placeholder="" type="email" id="Email-Address" required=""/><label for="email-3" class="support_form_field_label">Website URL</label><div class="support_form_field_help_text">Please provide the domain name where your Olark live chat is installed.</div><input class="support_form_text_field w-input" maxlength="256" name="Website-URL" data-name="Website URL" placeholder="" type="text" id="Website-URL"/><label for="email-2" class="support_form_field_label">Transcript URL (if applicable)</label><div class="support_form_field_help_text">Include the relevant transcript URL, if possible. You can send us the specific URL from <a href="https://www.olark.com/transcripts" target="_blank">your Transcripts page</a>.</div><input class="support_form_text_field w-input" maxlength="256" name="Transcript-URL" data-name="Transcript URL" placeholder="" type="text" id="Transcript-URL"/><label for="email" class="support_form_field_label">Provide as much information about the issue as possible.*</label><div class="support_form_field_help_text">If you see specific error messages, banners, warnings, notices, etc., please let us know here.</div><textarea id="Issue-Information" name="Issue-Information" maxlength="5000" data-name="Issue Information" placeholder="" required="" class="support_form_text_field w-input"></textarea><label for="email" class="support_form_field_label">Screenshot (recommended)</label><div class="support_form_file_upload w-file-upload"><div class="w-file-upload-default"><input class="w-file-upload-input" accept="" name="Screenshot" data-name="Screenshot" aria-hidden="true" type="file" id="Screenshot" tabindex="-1"/><label for="Screenshot" role="button" tabindex="0" class="w-file-upload-label"><div class="w-icon-file-upload-icon"></div><div class="w-inline-block">Upload File</div></label><div class="w-file-upload-info">Max file size 10MB.</div></div><div tabindex="-1" class="w-file-upload-uploading w-hidden"><div class="w-file-upload-uploading-btn"><svg class="w-icon-file-upload-uploading" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 30 30" aria-hidden="true"><path fill="currentColor" opacity=".2" d="M15 30a15 15 0 1 1 0-30 15 15 0 0 1 0 30zm0-3a12 12 0 1 0 0-24 12 12 0 0 0 0 24z"></path><path fill="currentColor" opacity=".75" d="M0 15A15 15 0 0 1 15 0v3A12 12 0 0 0 3 15H0z"><animateTransform attributeName="transform" attributeType="XML" dur="0.6s" from="0 15 15" repeatCount="indefinite" to="360 15 15" type="rotate"></animateTransform></path></svg><div class="w-inline-block">Uploading...</div></div></div><div tabindex="-1" class="w-file-upload-success w-hidden"><div class="w-file-upload-file"><div class="w-file-upload-file-name">fileuploaded.jpg</div><div aria-label="Remove file" role="button" tabindex="0" class="w-file-remove-link"><div class="w-icon-file-upload-remove"></div></div></div></div><div tabindex="-1" class="w-file-upload-error w-hidden"><div class="w-file-upload-error-msg" data-w-size-error="Upload failed. Max size for files is 10 MB." data-w-type-error="Upload failed. Invalid file type." data-w-generic-error="Upload failed. Something went wrong. Please retry.">Upload failed. Max size for files is 10 MB.</div></div></div><input type="submit" data-wait="Submitting..." class="button w-button" value="Submit"/></form><div class="w-form-done"><div class="support_ticket_form-success-message">Thank you! Your submission has been received and you'll hear from us shortly!</div></div><div class="w-form-fail"><div>Oops! 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