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width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-filter buttonIcon"><polygon points="22 3 2 3 10 12.46 10 19 14 21 14 12.46 22 3"></polygon></svg><span class="buttonLabel">Filters </span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down buttonIcon"><path d="m6 9 6 6 6-6"></path></svg></button></div></header><div class="body"><div class="changelogEntryList"><div class="entries"><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-11-22T03:39:26.152Z">November 22, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--blue-110);background:var(--blue-30)"><p class="textV2 bodySm medium-weight">improved</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Feedback</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Admin</p></div></div><a class="" href="/changelog/secure-canny-identify"><h1 class="textV2 title headingLg">Secure Canny Identify</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">Secure Identify is here to enhance the security of Canny Identify and protect against user impersonation.</div><div class="line">Visit <a rel="ugc" href="https://developers.canny.io/install/security" target="_blank" style="color:#525df9" class="">our guide</a> for instructions on how to update your Canny Identify implementation.</div><div class="line">While optional, we recommend enabling Secure Identify for better protection. It ensures your users can continue accessing their accounts seamlessly without extra steps.</div><div class="line">Learn more about Secure Identify in <a rel="ugc" href="https://help.canny.io/en/articles/10036470-secure-identify-for-canny-identify" target="_blank" style="color:#525df9" class="">this help article</a>.</div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fsecure-canny-identify&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fsecure-canny-identify" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Secure%20Canny%20Identify%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fsecure-canny-identify&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-11-20T14:24:00.000Z">November 20, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--mint-110);background:var(--mint-30)"><p class="textV2 bodySm medium-weight">new</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Integration</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Autopilot</p></div></div><a class="" href="/changelog/zoom-transcripts-on-autopilot"><h1 class="textV2 title headingLg">Zoom transcripts on Autopilot</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">Canny Autopilot will now capture feedback directly from your Zoom call transcripts! Ensure no valuable customer insights slip through the cracks.</div><div class="line"><img alt="zoom autopilot" loading="lazy" src="https://canny-assets.io/images/35fc1d1d21f9db203117475f8ecd24b0.png" class="tappable"/></div><div class="line">All you need to do is head to your <a rel="ugc" href="https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fzoom" target="_blank" style="color:#525df9" class="">Zoom integration settings</a> to install the integration. From there, enable the Autopilot setting so that Canny starts processing transcripts.</div><div class="line">Read more about Zoom on Autopilot in the <a rel="ugc" href="https://help.canny.io/en/articles/9972065-zoom-integration" target="_blank" style="color:#525df9" class="">help article</a>.</div><div class="line">This integration is available for teams on all Canny plans! Note that Autopilot-only integrations do not count towards integration limits. </div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fzoom-transcripts-on-autopilot&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fzoom-transcripts-on-autopilot" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Zoom%20transcripts%20on%20Autopilot%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fzoom-transcripts-on-autopilot&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-11-14T01:12:20.899Z">November 14, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--blue-110);background:var(--blue-30)"><p class="textV2 bodySm medium-weight">improved</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Integration</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Autopilot</p></div></div><a class="" href="/changelog/autopilot-source-filtering-intercom"><h1 class="textV2 title headingLg">Autopilot source filtering: Intercom</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">With source filtering, you can choose which conversations or calls Autopilot processes. This will help you control what’s analyzed and optimize your credit usage.</div><div class="line">We’re starting with Intercom, one of our most popular sources. This update lets you specify which team inboxes to send to Autopilot for processing. Go to <a rel="ugc" href="https://feedback.canny.io/admin/settings/intercom" target="_blank" style="color:#525df9" class="">your Intercom settings</a> to set this up.</div><div class="line"><img alt="inboxes" loading="lazy" src="https://canny-assets.io/images/35d950227fda174958ad0b1cb8cb48e3.png" class="tappable"/></div><div class="line">Note: If set to "All team inboxes", this will automatically include any new team inboxes made in Intercom. However, if you select specific team inboxes, new ones won't be added to the filter.</div><div class="line">Learn more about Intercom team inboxes <a rel="ugc nofollow noopener" href="https://www.intercom.com/help/en/articles/197-organize-help-desk-by-teams" target="_blank" style="color:#525df9" class="">here</a>.</div><div class="line">If you have questions, our team is ready to help via live chat!</div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fautopilot-source-filtering-intercom&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fautopilot-source-filtering-intercom" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Autopilot%20source%20filtering%3A%20Intercom%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fautopilot-source-filtering-intercom&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-11-13T20:28:58.889Z">November 13, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--blue-110);background:var(--blue-30)"><p class="textV2 bodySm medium-weight">improved</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Autopilot</p></div></div><a class="" href="/changelog/bigger-top-ups-for-autopilot-credits"><h1 class="textV2 title headingLg">Bigger top-ups for Autopilot credits</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">We've expanded your options for credit top-ups in Autopilot. Previously, top-ups were fixed at increments of 100 credits, resulting in frequent $10 invoices. Now, you can choose larger credit buckets to top up less often and streamline your billing.</div><div class="line"><img alt="bigger buckets" loading="lazy" src="https://canny-assets.io/images/dacdd220700c49383bfdb558bcd0f4d6.png" class="tappable"/></div><div class="line">Head to your <a rel="ugc" href="https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fbilling%2Fautopilot" target="_blank" style="color:#525df9" class="">Autopilot usage settings</a> to configure how many credits you want to top-up by.</div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fbigger-top-ups-for-autopilot-credits&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fbigger-top-ups-for-autopilot-credits" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Bigger%20top-ups%20for%20Autopilot%20credits%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fbigger-top-ups-for-autopilot-credits&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-10-30T18:57:27.256Z">October 30, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--blue-110);background:var(--blue-30)"><p class="textV2 bodySm medium-weight">improved</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Feedback</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Admin</p></div></div><a class="" href="/changelog/segment-integration-update-for-groups"><h1 class="textV2 title headingLg">Segment integration update for Groups</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">We've updated the Segment Integration!</div><div class="line"><img alt="image" loading="lazy" src="https://canny-assets.io/images/e57f3dda8e954bd95651d53b7260e67e.png" class="tappable"/></div><div class="line">Prior to this, Canny only supported company name and ID through Segment Groups. Now, you can pass in custom company traits including monthly spend data through Segment Groups.</div><div class="line">The Segment integration is available on our Growth plan and above.</div><div class="line"><div class="heading">Why send custom fields into Canny?</div></div><div class="line">Not all votes are created equal so we highly encourage you to pass custom fields into Canny. The Segment integration is an easy way to do that without needing help from your engineering team.</div><div class="line">When Canny has custom information, you can do things like:</div><ul class=""><li class="">Filter to see what your top requests are based on MRR/ARR impact</li><li class="">Segment to understand top requests from your most important customers</li><li class="">Search for all feedback from people at a specific company</li></ul><div class="line"><div class="heading">What if I don't use Segment?</div></div><div class="line">Many teams send custom fields directly into Canny via our SDK. You can send in <a rel="ugc" href="https://developers.canny.io/install/companies" target="_blank" style="color:#525df9" class="">company information</a> and any other <a rel="ugc" href="https://developers.canny.io/install/custom-fields" target="_blank" style="color:#525df9" class="">custom fields</a> you'd like. </div><div class="line">If you need any help with this, feel free to reach out to our team!</div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fsegment-integration-update-for-groups&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fsegment-integration-update-for-groups" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Segment%20integration%20update%20for%20Groups%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fsegment-integration-update-for-groups&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-10-09T21:06:19.193Z">October 9, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--mint-110);background:var(--mint-30)"><p class="textV2 bodySm medium-weight">new</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Integration</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Feedback</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Autopilot</p></div></div><a class="" href="/changelog/autopilot-sources-via-zapier"><h1 class="textV2 title headingLg">Autopilot sources via Zapier</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">We're excited to expand support for more sources in Autopilot! For any sources we don’t support yet, you can now use our new Zapier action: <div class="bold">Scan With Autopilot</div>.</div><div class="line"><img alt="zapier-source" loading="lazy" src="https://canny-assets.io/images/36848e9fc5bb54095a45e4ec4e02322c.png" class="tappable"/></div><div class="line">The Scan With Autopilot action allows you to leverage thousands of apps on Zapier. Just configure the necessary fields and send it over to be processed by Autopilot.</div><div class="line">For example, if you're using Google Forms to collect feedback for a new feature, you can <a rel="ugc nofollow noopener" href="https://zapier.com/app/editor/template/255563355" target="_blank" style="color:#525df9" class="">create a Zap</a> to send responses to Canny. Autopilot will then automatically capture feature requests and merge similar ideas, giving you instant insights.</div><div class="line">We've made a few templates to get you started in your <a rel="ugc" href="https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fautopilot" target="_blank" style="color:#525df9" class="">Autopilot settings</a> but you can also <a rel="ugc nofollow noopener" href="https://zapier.com/app/editor/template/255575517" target="_blank" style="color:#525df9" class="">build your own Zap</a> with any other app.</div><div class="line">Learn more about connecting sources via Zapier in our <a rel="ugc" href="http://help.canny.io/en/articles/9971383-canny-autopilot-zapier-integration" target="_blank" style="color:#525df9" class="">help article</a>.</div><div class="line">The Zapier Scan With Autopilot action is available for all plans. Each action costs either 1 credit (conversations) or 5 credits (calls). You can learn more about credits <a rel="ugc" href="https://help.canny.io/en/articles/8202451-autopilot#h_3fb0af8a32" target="_blank" style="color:#525df9" class="">here</a>.</div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="textV2 reactionCount bodyMd regular-weight">1<!-- --> <!-- -->like</p></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fautopilot-sources-via-zapier&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fautopilot-sources-via-zapier" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Autopilot%20sources%20via%20Zapier%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fautopilot-sources-via-zapier&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-10-03T15:39:00.000Z">October 3, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--mint-110);background:var(--mint-30)"><p class="textV2 bodySm medium-weight">new</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Integration</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Feedback</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Autopilot</p></div></div><a class="" href="/changelog/freshdesk-on-autopilot"><h1 class="textV2 title headingLg">Freshdesk on Autopilot</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">Canny Autopilot now supports Freskdesk! </div><div class="line">Freshdesk is a ticketing system built to help teams provide great customer service at scale. As one of the front-lines for customer communication, support teams are constantly getting feedback. Autopilot takes keeping track of feedback off support while making sure the product team gets the insights. </div><div class="line"><img alt="freshdesk-ap" loading="lazy" src="https://canny-assets.io/images/7f2fb4a1b54a7bd9dcd8929dd09231fa.png" class="tappable"/></div><div class="line">Installation is easy—check out our <a rel="ugc" href="https://help.canny.io/en/articles/9930902-freshdesk-integration" target="_blank" style="color:#525df9" class="">help article</a> for instructions.</div><div class="line"><div class="heading">What is Autopilot?</div></div><div class="line">Autopilot refers to Canny's suite of AI-powered features. The suite currently includes: <a rel="ugc" href="https://feedback.canny.io/changelog/put-your-feedback-on-canny-autopilot" target="_blank" style="color:#525df9" class="">Feedback Discovery</a>, <a rel="ugc" href="https://feedback.canny.io/changelog/smart-replies" target="_blank" style="color:#525df9" class="">Smart Replies</a>, and <a rel="ugc" href="https://feedback.canny.io/changelog/comment-summaries" target="_blank" style="color:#525df9" class="">Comment Summaries</a>.</div><div class="line">Freshdesk is the newest source we've added to Autopilot's Feedback Discovery to automatically capture feedback in tickets. If Autopilot detects that the request already exists in Canny, it will add a vote on behalf of the customer. Otherwise, it will create a new post. Let Canny handle the manual work so you can stay focused on uncovering insights.</div><div class="line">Feel free to reach out if you have any questions!</div><div class="line"><div class="bold">Note</div>: This integration is different from <a rel="ugc nofollow noopener" href="https://www.freshworks.com/apps/canny/" target="_blank" style="color:#525df9" class="">the one built by the Freshdesk team</a>. Any issues related to that integration will need to be resolved by the Freshworks team.</div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Ffreshdesk-on-autopilot&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Ffreshdesk-on-autopilot" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Freshdesk%20on%20Autopilot%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Ffreshdesk-on-autopilot&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-10-01T17:22:55.892Z">October 1, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--blue-110);background:var(--blue-30)"><p class="textV2 bodySm medium-weight">improved</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Integration</p></div></div><a class="" href="/changelog/toggle-aliases-in-slack-notifications"><h1 class="textV2 title headingLg">Toggle aliases in Slack notifications</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">If your team is using the <a rel="ugc" href="https://help.canny.io/en/articles/766734-slack-integration" target="_blank" style="color:#525df9" class="">Slack integration</a> and have <a rel="ugc" href="https://feedback.canny.io/changelog/anonymous-boards" target="_blank" style="color:#525df9" class="">anonymous boards</a>, you now have the option to hide aliases in Slack notifications.</div><div class="line">Head to your <a rel="ugc" href="https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fslack" target="_blank" style="color:#525df9" class="">Slack integration settings</a> to adjust your settings. When the setting is on, aliases will show for boards that are anonymous. By default, the setting is off and Slack notifications will use names.</div><div class="line"><img alt="slack-aliases" loading="lazy" src="https://canny-assets.io/images/c0ee061a8e23c56b23a61ec6269049af.png" class="tappable"/></div><div class="line">Note: Anonymous boards are available on the Canny Growth plan and above.</div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Ftoggle-aliases-in-slack-notifications&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Ftoggle-aliases-in-slack-notifications" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Toggle%20aliases%20in%20Slack%20notifications%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Ftoggle-aliases-in-slack-notifications&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-08-21T15:47:00.000Z">August 21, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--blue-110);background:var(--blue-30)"><p class="textV2 bodySm medium-weight">improved</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Feedback</p></div></div><a class="" href="/changelog/attach-new-file-types"><h1 class="textV2 title headingLg">Attach new file types</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">Introducing support for a whole new list of file attachments! Both admins and end-users can now attach these file types to Canny posts and comments.</div><div class="line"><img alt="file types" loading="lazy" src="https://canny.io/images/56f5f818bbb92c2bf3199d6fd01d8610.png" class="tappable"/></div><div class="line">Here's the updated list of file types Canny supports:</div><ul class=""><li class=""><div class="bold">Images</div>: PNG, JPEG, GIF, WebP, SVG</li><li class=""><div class="bold">Text and Documents</div>: TXT, RTF, MD, YAML, PDF, DOC/DOCX, ODT, JSON, XML</li><li class=""><div class="bold">Spreadsheets</div>: XLS/XLSX, CSV, ODS</li><li class=""><div class="bold">Presentations</div>: PPT/PPTX, ODP, KEY</li><li class=""><div class="bold">Video</div>: MP4, AVI, MOV, WMV, FLV</li></ul><div class="line">Image files are available to teams on all Canny plans.</div><div class="line">All other file types are available to teams on the Starter plan and above.</div><div class="line">We hope this helps your team better communicate with your customers! </div></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 2.42751 1 4.17224C1 4.80669 1.1875 5.44114 1.4875 5.91698C2.0125 6.74969 7 11.6667 7 11.6667C7 11.6667 11.95 6.78934 12.475 5.95663C12.8125 5.44114 13 4.84635 13 4.17224C13 2.42751 11.65 1 10 1Z" fill="var(--gray-70)" stroke="var(--gray-70)" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="textV2 reactionCount bodyMd regular-weight">6<!-- --> <!-- -->likes</p></div></button></div></div></div></div><div class="share"><div class="tooltipContainer"><span><button aria-label="Share link" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link buttonIcon"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></span></div><a href="https://www.facebook.com/dialog/share?app_id=1606018679610384&display=page&href=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fattach-new-file-types&redirect_uri=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fattach-new-file-types" rel="noopener" target="_blank"><button aria-label="Share on Facebook" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook buttonIcon"><path d="M18 2h-3a5 5 0 0 0-5 5v3H7v4h3v8h4v-8h3l1-4h-4V7a1 1 0 0 1 1-1h3z"></path></svg></button></a><a href="https://twitter.com/intent/tweet?text=Attach%20new%20file%20types%20by%20Canny&url=https%3A%2F%2Ffeedback.canny.io%2Fchangelog%2Fattach-new-file-types&via=cannyHQ" rel="noopener" target="_blank"><button aria-label="Share on X" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-twitter buttonIcon"><path d="M22 4s-.7 2.1-2 3.4c1.6 10-9.4 17.3-18 11.6 2.2.1 4.4-.6 6-2C3 15.5.5 9.6 3 5c2.2 2.6 5.6 4.1 9 4-.9-4.2 4-6.6 7-3.8 1.1 0 3-1.2 3-1.2z"></path></svg></button></a></div></footer></div></div><div class="divider"></div><div class="changelogEntryContainer"><div class="changelogEntryMetadata"><time class="timestamp timestamp" dateTime="2024-08-15T15:32:00.000Z">August 15, 2024</time></div><div class="changelogEntry"><header class="changelogEntryHeader"><div class="titleContainer"><div class="categorization"><div class="KpDJjrf6" style="color:var(--mint-110);background:var(--mint-30)"><p class="textV2 bodySm medium-weight">new</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Feedback</p></div><div class="KpDJjrf6" style="color:var(--gray-110);background:var(--gray-30)"><p class="textV2 bodySm medium-weight">Autopilot</p></div></div><a class="" href="/changelog/detect-feedback-in-gong-with-autopilot"><h1 class="textV2 title headingLg">Detect feedback in Gong with Autopilot</h1></a></div><div class="buttons"><button aria-label="Collapse changelog entry" class="iconButtonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-minus buttonIcon"><path d="M5 12h14"></path></svg></button></div></header><div class="changelogEntryBody"><div class="markdown"><div class="line">Understanding what prospective customers are asking for is a great way to close more deals.</div><div class="line">To help with that, Autopilot can now detect feedback in Gong transcripts. Sales teams no longer have to remember to track feedback for product teams to know what prospects are asking for.</div><div class="line"><img alt="gong autopilot" loading="lazy" src="https://canny.io/images/43cefb015fe4f60312dafcadeabc97da.png" class="tappable"/></div><div class="line">To use the integration, connect Gong on the <a rel="ugc" href="https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fgong" target="_blank" style="color:#525df9" class="">integration settings page</a>, and then turn on Gong as a source in your <a rel="ugc" href="https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fautopilot" target="_blank" style="color:#525df9" class="">Autopilot settings</a>.</div><div class="line">This integration is available for teams on all Canny plans! Note that Autopilot-only integrations do not count towards integration limits. </div><div class="line">Don't use Gong? We're considering adding support for transcripts from other meeting tools. Please add your votes:</div><ul class=""><li class=""><a rel="ugc" href="https://feedback.canny.io/integrations/p/google-meet" target="_blank" style="color:#525df9" class="">Google Meet</a></li><li class=""><a rel="ugc" href="https://feedback.canny.io/integrations/p/zoom" target="_blank" style="color:#525df9" class="">Zoom</a></li><li class=""><a rel="ugc" href="https://feedback.canny.io/integrations/p/tl-dv" target="_blank" style="color:#525df9" class="">tl;dv</a></li><li class="">Or <a rel="ugc" href="https://feedback.canny.io/integrations" target="_blank" style="color:#525df9" class="">create a new post</a>!</li></ul></div></div><footer class="footer"><div class="stats"><div><div class="reactionsMenu"><div class="reaction"><button class="reactionButton"><div class="reactionComponentContainer"><div class="likeContainer"><svg width="17" height="15" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 1C8.35 1 7 2.42751 7 4.17224C7 2.42751 5.65 1 4 1C2.35 1 1 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