Product Update Timeline

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} .navigation-primary a.active-item { color: #ffd100 !important; position: relative; } .submenu.level-1 > .has-submenu > .menu-arrow { background-image: url('data:image/svg+xml;utf8,<svg version="1.0" xmlns="http://www.w3.org/2000/svg" id="elements__svg-arrow" fill="%23000000" viewBox="0 0 320 512" width="7px" height="11px" aria-hidden="true"><g id="layer1"><path d="M34.52 239.03L228.87 44.69c9.37-9.37 24.57-9.37 33.94 0l22.67 22.67c9.36 9.36 9.37 24.52.04 33.9L131.49 256l154.02 154.75c9.34 9.38 9.32 24.54-.04 33.9l-22.67 22.67c-9.37 9.37-24.57 9.37-33.94 0L34.52 272.97c-9.37-9.37-9.37-24.57 0-33.94z"></path></g></svg>'); background-repeat: no-repeat; background-position: 25% 75%; height: 13px; width: 16px; display: inline-block; cursor: pointer; -webkit-transform: rotate(-90deg); -ms-transform: rotate(-90deg); transform: rotate(-90deg); } @media (max-width: 910px) { .submenu.level-1 > .has-submenu > .menu-arrow { -webkit-transform: rotate(0deg); -ms-transform: rotate(0deg); transform: rotate(0deg); 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-webkit-transform: rotate(90deg); -ms-transform: rotate(90deg); transform: rotate(90deg); } } @media (min-width: 910px) { .submenu.level-2 { left: 0; display: grid; grid-auto-flow: column; grid-template-rows: repeat(1, auto); } } @media (max-width: 910px) { input[type="checkbox"]:checked ~ .submenu { display: grid; grid-auto-flow: column; grid-template-rows: repeat(32, auto); opacity: 1; } } @media (max-width: 420px) { input[type="checkbox"]:checked ~ .submenu { display: grid; grid-auto-flow: column; grid-template-rows: repeat(30, auto); opacity: 1; } } </style> <link rel="stylesheet" href="https://business.feefo.com/hs-fs/hub/5707407/hub_generated/module_assets/164746605440/1713368215803/module_164746605440_SaaS_-_Header_Search.min.css"> <style> .elements-overlay-search input[type=text] { font-size: 32px; background: transparent; background-position: top right 0; background-repeat: no-repeat; border: none; border-radius: 0px; border-bottom: 2px solid #BDBFD1; box-shadow: none; padding-bottom: 50px; 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transform: scale(1.1); } @media(max-width: 910px) { .showBtn { background-image: url('data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" fill="%23141A2B" width="24pt" height="24pt" viewBox="0 0 24 24" version="1.1"><g id="surface1"><path d="M 10.570312 0 C 4.742188 0 0 4.742188 0 10.570312 C 0 16.398438 4.742188 21.136719 10.570312 21.136719 C 16.398438 21.136719 21.136719 16.398438 21.136719 10.570312 C 21.136719 4.742188 16.398438 0 10.570312 0 Z M 10.570312 19.1875 C 5.816406 19.1875 1.953125 15.320312 1.953125 10.570312 C 1.953125 5.816406 5.816406 1.953125 10.570312 1.953125 C 15.320312 1.953125 19.1875 5.816406 19.1875 10.570312 C 19.1875 15.320312 15.320312 19.1875 10.570312 19.1875 Z M 10.570312 19.1875 "/><path d="M 23.714844 22.335938 L 18.121094 16.742188 C 17.738281 16.359375 17.121094 16.359375 16.742188 16.742188 C 16.359375 17.121094 16.359375 17.738281 16.742188 18.121094 L 22.335938 23.714844 C 22.523438 23.90625 22.773438 24 23.023438 24 C 23.273438 24 23.523438 23.90625 23.714844 23.714844 C 24.09375 23.332031 24.09375 22.714844 23.714844 22.335938 Z M 23.714844 22.335938 "/></g></svg>') !important; 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border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 input[type="file"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 input[type="tel"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 input[type="date"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 .hs-error-msg { color: #FF0201 !important } #hs_cos_wrapper_module_17205168720444 .hs_error_rollup .hs-error-msgs .hs-main-font-element { color: #FF0201 !important } #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) { color: #000000 !important; font-size: 18px !important } #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) p , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) li , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) span , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) label , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h1 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h2 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h3 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h4 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h5 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h6 { color: #000000 !important; font-size: 18px !important } #hs_cos_wrapper_widget_1713670673766 { display: block !important; padding-right: 0px !important } #hs_cos_wrapper_module_17205168720444 { background-color: #F7F2ED !important; background-image: none !important; border-radius: 20px !important; display: block !important; padding-bottom: 40px !important; padding-left: 40px !important; padding-right: 40px !important; padding-top: 40px !important } #hs_cos_wrapper_module_17205168720444 input[type="submit"] { font-size: 20px !important } #hs_cos_wrapper_module_17205168720444 .hs-button { font-size: 20px !important } #hs_cos_wrapper_module_17205168720444 .hs-submit { text-align: CENTER !important } #hs_cos_wrapper_module_17205168720444 .hs-form-field { text-align: CENTER !important } #hs_cos_wrapper_module_17205168720444 input[type="text"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 input[type="email"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 textarea { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 input[type="number"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 select { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 input[type="file"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 input[type="tel"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 input[type="date"] { border-color: #000000 !important; border-radius: 30px !important; border-width: 2.666667px !important; color: #000000 !important; padding-left: 20px !important; padding-right: 20px !important; text-align: left !important } #hs_cos_wrapper_module_17205168720444 .hs-error-msg { color: #FF0201 !important } #hs_cos_wrapper_module_17205168720444 .hs_error_rollup .hs-error-msgs .hs-main-font-element { color: #FF0201 !important } #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) { color: #000000 !important; font-size: 18px !important } #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) p , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) li , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) span , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) label , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h1 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h2 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h3 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h4 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h5 , #hs_cos_wrapper_module_17205168720444 label:not(.hs-error-msg) h6 { color: #000000 !important; font-size: 18px !important } .dnd_area-row-0-max-width-section-centering > .row-fluid { max-width: 1440px !important; margin-left: auto !important; margin-right: auto !important; } .dnd_area-row-2-max-width-section-centering > .row-fluid { max-width: 800px !important; margin-left: auto !important; margin-right: auto !important; } .module_17205168720443-flexbox-positioning { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-align: center !important; -ms-flex-pack: start; display: flex !important; flex-direction: column !important; align-items: center !important; justify-content: flex-start; } .module_17205168720443-flexbox-positioning > div { max-width: 100%; flex-shrink: 0 !important; } .module_172837435465618-flexbox-positioning { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-align: center !important; -ms-flex-pack: start; display: flex !important; flex-direction: column !important; align-items: center !important; justify-content: flex-start; } .module_172837435465618-flexbox-positioning > div { max-width: 100%; flex-shrink: 0 !important; } .module_172837435465616-flexbox-positioning { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-align: center !important; -ms-flex-pack: start; display: flex !important; flex-direction: column !important; align-items: center !important; justify-content: flex-start; } .module_172837435465616-flexbox-positioning > div { max-width: 100%; flex-shrink: 0 !important; } .module_172837435465614-flexbox-positioning { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-align: center !important; -ms-flex-pack: start; display: flex !important; flex-direction: column !important; align-items: center !important; justify-content: flex-start; } .module_172837435465614-flexbox-positioning > div { max-width: 100%; flex-shrink: 0 !important; } .module_172837435465612-flexbox-positioning { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-align: center !important; -ms-flex-pack: start; display: flex !important; flex-direction: column !important; align-items: center !important; justify-content: flex-start; } .module_172837435465612-flexbox-positioning > div { max-width: 100%; flex-shrink: 0 !important; } .module_172837435465610-flexbox-positioning { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-align: center !important; -ms-flex-pack: start; display: flex !important; flex-direction: column !important; align-items: center !important; justify-content: flex-start; } .module_172837435465610-flexbox-positioning > div { max-width: 100%; flex-shrink: 0 !important; } .module_17283743546568-flexbox-positioning { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-align: center !important; -ms-flex-pack: start; display: flex !important; flex-direction: column !important; align-items: center !important; justify-content: flex-start; } .module_17283743546568-flexbox-positioning > div { max-width: 100%; flex-shrink: 0 !important; } /* HubSpot Non-stacked Media Query Styles */ @media (min-width:768px) { .dnd_area-row-0-vertical-alignment > .row-fluid { display: -ms-flexbox !important; -ms-flex-direction: row; display: flex !important; flex-direction: row; } .cell_1728896299451-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_1728896299451-vertical-alignment > div { flex-shrink: 0 !important; } .cell_17136706740522-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_17136706740522-vertical-alignment > div { flex-shrink: 0 !important; } .cell_17136706740522-row-0-vertical-alignment > .row-fluid { display: -ms-flexbox !important; -ms-flex-direction: row; display: flex !important; flex-direction: row; } .cell_1713677774237-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_1713677774237-vertical-alignment > div { flex-shrink: 0 !important; } .cell_17283743546553-row-0-vertical-alignment > .row-fluid { display: -ms-flexbox !important; -ms-flex-direction: row; display: flex !important; flex-direction: row; } .cell_17283743546566-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_17283743546566-vertical-alignment > div { flex-shrink: 0 !important; } .cell_17283743546565-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_17283743546565-vertical-alignment > div { flex-shrink: 0 !important; } .cell_17283743546564-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_17283743546564-vertical-alignment > div { flex-shrink: 0 !important; } .cell_17283743546563-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_17283743546563-vertical-alignment > div { flex-shrink: 0 !important; } .cell_17283743546562-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_17283743546562-vertical-alignment > div { flex-shrink: 0 !important; } .cell_1728374354656-vertical-alignment { display: -ms-flexbox !important; -ms-flex-direction: column !important; -ms-flex-pack: center !important; display: flex !important; flex-direction: column !important; justify-content: center !important; } .cell_1728374354656-vertical-alignment > div { flex-shrink: 0 !important; } } /* HubSpot Styles (default) */ .dnd_area-row-0-padding { padding-top: 100px !important; padding-bottom: 100px !important; } .dnd_area-row-0-background-layers { background-image: linear-gradient(rgba(253, 209, 0, 1), rgba(253, 209, 0, 1)) !important; background-position: left top !important; background-size: auto !important; background-repeat: no-repeat !important; } .dnd_area-row-2-padding { padding-top: 80px !important; padding-bottom: 80px !important; } .dnd_area-row-2-background-layers { background-image: url('https://business.feefo.com/hubfs/Feefo-speech-mark-single-background6.svg') !important; background-position: center center !important; background-size: cover !important; background-repeat: no-repeat !important; } .dnd_area-row-3-padding { padding-top: 60px !important; padding-bottom: 60px !important; padding-left: 600px !important; padding-right: 600px !important; } .cell_17136706740522-row-0-padding { padding-top: 20px !important; padding-bottom: 20px !important; } /* HubSpot Styles (mobile) */ @media (max-width: 767px) { .dnd_area-row-0-padding { padding-top: 50px !important; padding-bottom: 50px !important; } .dnd_area-row-3-hidden { display: none !important; } } </style> <script src="https://unpkg.com/@lottiefiles/lottie-player@latest/dist/lottie-player.js"></script>  <script> var _hsp = window._hsp = window._hsp || []; window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} var useGoogleConsentModeV2 = true; var waitForUpdateMillis = 1000; var hsLoadGtm = function loadGtm() { if(window._hsGtmLoadOnce) { return; } if (useGoogleConsentModeV2) { gtag('set','developer_id.dZTQ1Zm',true); gtag('consent', 'default', { 'ad_storage': 'denied', 'analytics_storage': 'denied', 'ad_user_data': 'denied', 'ad_personalization': 'denied', 'wait_for_update': waitForUpdateMillis }); _hsp.push(['useGoogleConsentModeV2']) } (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TX6CK3W'); window._hsGtmLoadOnce = true; }; _hsp.push(['addPrivacyConsentListener', function(consent){ if(consent.allowed || (consent.categories && consent.categories.analytics)){ hsLoadGtm(); } }]); </script>  <link rel="canonical" href="https://business.feefo.com/product-update-timeline"> <meta name="robots" content="index,follow">  <script async type="text/javascript" src="//cdns.go-track.info/p/84a11b97f90b78a0c216904f867e5a70.js"></script>   <script> (function(h,o,t,j,a,r){ h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)}; h._hjSettings={hjid:1054035,hjsv:6}; a=o.getElementsByTagName('head')[0]; r=o.createElement('script');r.async=1; r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv; a.appendChild(r); })(window,document,' https://static.hotjar.com/c/hotjar-','.js?sv='); </script>  <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "Organization", "mainEntityOfPage":{ "@type":"WebPage", "@id":"https://business.feefo.com/product-update-timeline", "description": "Explore Feefo's latest product updates, including AI Replies, Feefo Analytics Essentials, SSO, Verbatim Toggle, Sales Upload, Q&A enhancements, and more. " }, "url": "https://business.feefo.com", "logo": "https://cdn2.hubspot.net/hubfs/5707407/Feefo_logo_blackyellow-2.png", "name": "Feefo Holdings Ltd", "address": { "@type": "PostalAddress", "streetAddress": "Feefo Barn, Heath Farm Heath Road East", "addressLocality": "Petersfield", "addressRegion": "Hampshire", "addressCountry": "UK", "postalCode": "GU31 4HT" }, "telephone": "0203 362 4209", "email": "support@feefo.com", "sameAs": [ "https://web.facebook.com/FeefoOfficial", "https://twitter.com/Feefo_Official", "https://www.instagram.com/feefo_official/?hl=en", "https://uk.linkedin.com/company/feefo", "https://www.youtube.com/c/Feefo_Official" ] } </script>  <script type="application/ld+json"> { "@context": "https://schema.org/", "@type": "WebSite", "name": "Feefo Holdings Ltd", "url": "https://business.feefo.com", "potentialAction": { "@type": "SearchAction", "target": "https://business.feefo.com/hs-search-results?term={search_term_string}", "query-input": "required term=search_term_string" } } </script> <script type="application/ld+json"> { "@context": "https://schema.org/", "@type": "WebPage", "name": "Feefo Holdings Ltd" } </script>  <script> function isValidHttpUrl(str) { const pattern = new RegExp( '^(https?:\\/\\/)?' + // protocol '((([a-z\\d]([a-z\\d-]*[a-z\\d])*)\\.)+[a-z]{2,}|' + // domain name '((\\d{1,3}\\.){3}\\d{1,3}))' + // OR ip (v4) address '(\\:\\d+)?(\\/[-a-z\\d%_.~+]*)*' + // port and path '(\\?[;&a-z\\d%_.~+=-]*)?' + // query string '(\\#[-a-z\\d_]*)?$', // fragment locator 'i' ); return pattern.test(str); } $( "input[name='website']" ).on('change',function(){ let place = this.value; if (isValidHttpUrl(place)) { $( ".hs_website .input .custom-validation" ).remove(); $('input[type=submit]').removeAttr("disabled") } else { $( ".hs_website .input" ).append( "<div class='custom-validation'>Please ensure you use a recognised URL format. An example would be www.feefo.com</div>" ); $('input[type=submit]').attr('disabled', 'disabled'); } //console.log(isValidHttpUrl(place)); }); $(window).load(function() { $( "input[name='website']" ).on('change',function(){ let place = this.value; if (isValidHttpUrl(place)) { $( ".hs_website .input .custom-validation" ).remove(); $('input[type=submit]').removeAttr("disabled") } else { $( ".hs_website .input" ).append( "<div class='custom-validation'>Please ensure you use a recognised URL format. An example would be www.feefo.com</div>" ); $('input[type=submit]').attr('disabled', 'disabled'); } //console.log(isValidHttpUrl(place)); }); }); </script>  <meta property="og:url" content="https://business.feefo.com/product-update-timeline"> <meta name="twitter:card" content="summary"> <meta http-equiv="content-language" content="en-gb"> <script type="text/javascript" src="https://api.feefo.com/api/javascript/feefo-com"></script><meta name="generator" content="HubSpot"></head><body data-aos="fade">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TX6CK3W" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div id="feefo-service-review-floating-widgetId"></div> <style> .hs-input { width: 100% !important; } </style> <div class="body-wrapper hs-content-id-180913402666 hs-site-page page "> <div data-global-resource-path="saas-elements-child-feefo/templates/partials/header.html"> <header class="header"> <a href="#main-content" class="header__skip">Skip to content</a> <div id="hs_cos_wrapper_module_16366511675687" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"></div> <div id="header" class="header__container__main"> <div class="header__container content-wrapper"> <div class="header__logo header__logo--main"> <div id="hs_cos_wrapper_site_logo" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-logo" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_site_logo_hs_logo_widget" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_logo" style="" data-hs-cos-general-type="widget" data-hs-cos-type="logo"><a href="https://business.feefo.com" id="hs-link-site_logo_hs_logo_widget" style="border-width:0px;border:0px;"><img src="https://business.feefo.com/hubfs/Feefo%202024/Images/Logos/Feefo%20V2.svg" class="hs-image-widget " height="28" style="height: auto;width:121px;border-width:0px;border:0px;" width="121" alt="Feefo V2" title="Feefo V2" loading="eager"></a></span> </div> </div> <div class="header__column"> <div class="header__row-1"> <div class="header--toggle header__navigation--toggle"></div> <div class="header--toggle header__search--toggle" style="display: none;"></div> <div class="header__close--toggle"></div> <div class="header__navigation header--element"> <div id="hs_cos_wrapper_navigation-primary" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features" class="menu-link">Features</a> <input type="checkbox" id="Features_navigation-primary" class="submenu-toggle"> <label class="menu-arrow" for="Features_navigation-primary"> <span class="menu-arrow-bg"></span> </label> <ul class="submenu level-2"> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features/touchpoints" class="menu-link"><strong>Touchpoints</strong></a> <ul class="submenu level-3"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features/send-invites" class="menu-link">Invite</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features/collect-reviews" class="menu-link">Collect</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features/respond-to-reviews" class="menu-link">Manage</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features/display-reviews" class="menu-link">Display</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features/consumer-insights" class="menu-link">Analyse</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="javascript:;" class="menu-link"><strong>Solutions</strong></a> <ul class="submenu level-3"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features#Essentials" class="menu-link">Essential</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features#Enhanced" class="menu-link">Enhanced</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features#Upgrades" class="menu-link">Upgrades</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features/integrations" class="menu-link">Integrations</a> </li> </ul> </li> </ul> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/enterprise" class="menu-link">Enterprise</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/pricing" class="menu-link">Pricing</a> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/resources" class="menu-link">Resources</a> <input type="checkbox" id="Resources_navigation-primary" class="submenu-toggle"> <label class="menu-arrow" for="Resources_navigation-primary"> <span class="menu-arrow-bg"></span> </label> <ul class="submenu level-2"> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="javascript:;" class="menu-link"><strong>Type</strong></a> <ul class="submenu level-3"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/resources" class="menu-link">Blogs & Reports</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/customer-stories" class="menu-link">Customer Stories</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/product-updates" class="menu-link">Product Updates</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/press-releases" class="menu-link">Press Releases</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/features/feefo-platform-walkthrough" class="menu-link">Video Walkthrough</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://support.feefo.com" class="menu-link">Support</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/campaign/the-value-exchange" class="menu-link">Value Exchange</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/industries" class="menu-link"><strong>Sectors</strong></a> <ul class="submenu level-3"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/automotive-hub" class="menu-link">Automotive</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/b2b" class="menu-link">B2B</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/brands-and-manufacturers" class="menu-link">Brands & Manufacturers</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/education-and-training" class="menu-link">Education & Training</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/health-and-beauty" class="menu-link">Health & Wellbeing</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/finance-hub" class="menu-link">Money & Insurance</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/retail-hub" class="menu-link">Retail</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/sports-and-entertainment" class="menu-link">Sports & Entertainment</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/travel-hub" class="menu-link">Travel & Tourism</a> </li> </ul> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/why-feefo" class="menu-link">Why Feefo</a> <input type="checkbox" id="Why Feefo_navigation-primary" class="submenu-toggle"> <label class="menu-arrow" for="Why Feefo_navigation-primary"> <span class="menu-arrow-bg"></span> </label> <ul class="submenu level-2"> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="javascript:;" class="menu-link"><strong>Company</strong></a> <ul class="submenu level-3"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/company/about" class="menu-link">About</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/careers" class="menu-link">Careers</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/company/trusted-service-awards" class="menu-link">Trusted Service Awards</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/company/partnerships" class="menu-link"><strong>Partnerships</strong></a> <ul class="submenu level-3"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/partner-portal" class="menu-link">Partner Portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/company/partnerships/partnership-directory" class="menu-link">Partnership Directory</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://business.feefo.com/company/partnerships/become-a-partner" class="menu-link">Become a Partner</a> </li> </ul> </li> </ul> </li> </ul> </nav> <div class="custom-button__div__menu"> <a href="https://www.feefo.com/search-reviews" target="_blank" rel="noopener"> <button class="btn-primary-white custom-button ie-multiple-buttons-header"> Search reviews </button> </a> <a href="https://business.feefo.com/enquiry/request-a-demo" target="_blank" rel="noopener"> <button class="btn-primary-dark custom-button ie-multiple-buttons-header"> Book a demo </button> </a> <a href="https://hub.feefo.com" target="_blank" rel="noopener"> <button class="btn-primary-white custom-button ie-multiple-buttons-header"> Hub login </button> </a> </div> </div> </div> <div id="hs_cos_wrapper_module_1611098085088105" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="elements-overlay-search"> <span class="hideBtn"></span> <div id="searchBar" class="searchBar"> <form action="/hs-search-results"> <div class="elements-search-modal-group"> <input type="text" name="term" class="hs-search-field__input" placeholder="Search resources..." data-aos="fade-down" data-aos-once="true" autofocus> <input type="image" src="https://f.hubspotusercontent10.net/hubfs/8768169/Business/Theme/images/icons/loupe.svg" alt="Submit Form" class="elements-icon-search-field"> </div> <input type="hidden" name="type" value="SITE_PAGE"> <input type="hidden" name="type" value="LANDING_PAGE"> <input type="hidden" name="type" value="BLOG_POST"> <input type="hidden" name="type" value="LISTING_PAGE"> <input type="hidden" name="type" value="KNOWLEDGE_ARTICLE"> </form> </div> </div> <div class="showBtn"></div> </div> <div class="header__button header--element"> <div id="hs_cos_wrapper_module_16106654906244" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class=" container-fluid "> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell elements-module-button_module_16106654906244" style=" text-align: left; width: 100%; margin-top: 0px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; " data-widget-type="cell" data-x="0" data-w="12"> <div class="elements-module-buttons-container"> <a href="https://business.feefo.com/enquiry/get-in-touch-form" class="elements-link-buttons_module_16106654906244"> <button class="business-link__button__icon__module_16106654906244__000000 elements-buttons-enabled-on-tablet elements-buttons-enabled-on-mobile elements-btns-custom_module_16106654906244 elements-btns-styles_module_16106654906244" style=" font-family: ; ; color: #000000; font-size: 16px; background-color: #FFD100; border: 1px solid #FFD100; border-radius: 100px; "> <span class="business-link__icon__module_16106654906244" style="fill: #000000;"><span id="hs_cos_wrapper_module_16106654906244_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="calendar-alt1_layer"><path d="M436 160H12c-6.6 0-12-5.4-12-12v-36c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48v36c0 6.6-5.4 12-12 12zM12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm116 204c0-6.6-5.4-12-12-12H76c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12v-40zm0-128c0-6.6-5.4-12-12-12H76c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12v-40zm128 128c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12v-40zm0-128c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12v-40zm128 128c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12v-40zm0-128c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12v-40z" /></g></svg></span></span> Get in touch </button> </a> <a href="https://business.feefo.com/contact" class="elements-link-buttons_module_16106654906244"> <button class="business-link__button__icon__module_16106654906244__FFD100 elements-buttons-enabled-on-tablet elements-buttons-enabled-on-mobile elements-btns-custom_module_16106654906244 elements-btns-styles_module_16106654906244" style=" font-family: ; ; color: #FFFFFF; font-size: 14px; background-color: #4F4CFA; border: 0px solid #FFFFFF; border-radius: 100px; "> <span class="business-link__icon__module_16106654906244" style="fill: #FFFFFF;"><span id="hs_cos_wrapper_module_16106654906244_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="phone2_layer"><path d="M493.397 24.615l-104-23.997c-11.314-2.611-22.879 3.252-27.456 13.931l-48 111.997a24 24 0 0 0 6.862 28.029l60.617 49.596c-35.973 76.675-98.938 140.508-177.249 177.248l-49.596-60.616a24 24 0 0 0-28.029-6.862l-111.997 48C3.873 366.516-1.994 378.08.618 389.397l23.997 104C27.109 504.204 36.748 512 48 512c256.087 0 464-207.532 464-464 0-11.176-7.714-20.873-18.603-23.385z" /></g></svg></span></span> +44 203 3624 209 </button> </a> <a href="https://hub.feefo.com" class="elements-link-buttons_module_16106654906244"> <button class="business-link__button__icon__module_16106654906244__000000 elements-buttons-enabled-on-tablet elements-buttons-enabled-on-mobile elements-btns-custom_module_16106654906244 elements-btns-styles_module_16106654906244" style=" font-family: ; ; color: #000000; font-size: 16px; background-color: #ffffff; border: 1px solid #000000; border-radius: 100px; "> <span class="business-link__icon__module_16106654906244" style="fill: #000000;"><span id="hs_cos_wrapper_module_16106654906244_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="sign-in-alt3_layer"><path d="M416 448h-84c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h84c17.7 0 32-14.3 32-32V160c0-17.7-14.3-32-32-32h-84c-6.6 0-12-5.4-12-12V76c0-6.6 5.4-12 12-12h84c53 0 96 43 96 96v192c0 53-43 96-96 96zm-47-201L201 79c-15-15-41-4.5-41 17v96H24c-13.3 0-24 10.7-24 24v96c0 13.3 10.7 24 24 24h136v96c0 21.5 26 32 41 17l168-168c9.3-9.4 9.3-24.6 0-34z" /></g></svg></span></span> Hub login </button> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </header> <div class="sticky-padding"></div>  </div> <main id="main-content" class="body-container-wrapper body-container"> <div class="container-fluid body-container"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd_area-row-0-max-width-section-centering dnd_area-row-0-vertical-alignment dnd_area-row-0-background-color dnd_area-row-0-background-layers dnd-section dnd_area-row-0-padding"> <div class="row-fluid "> <div class="span6 widget-span widget-type-cell cell_17136706740522-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-2 cell_17136706740522-row-0-vertical-alignment dnd-row cell_17136706740522-row-0-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column cell_1713677774237-vertical-alignment" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1713670673766" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1713670673766_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h1>Product Update Timeline</h1> <p style="font-size: 18px;"> </p></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1713670829619" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class=" container-fluid "> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell elements-module-button_widget_1713670829619" style=" text-align: left; width: 100%; margin-top: 0px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; " data-widget-type="cell" data-x="0" data-w="12"> <div class="elements-module-buttons-container"> <a href="https://business.feefo.com/goldstandard" class="elements-link-buttons_widget_1713670829619"> <button class="business-link__button__icon__widget_1713670829619__000000 elements-buttons-enabled-on-tablet elements-buttons-enabled-on-mobile btn-primary-white elements-btns-styles_widget_1713670829619" style=" "> <span class="business-link__icon__widget_1713670829619" style="fill: #000000;"><span id="hs_cos_wrapper_widget_1713670829619_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512" aria-hidden="true"><g id="search1_layer"><path d="M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z" /></g></svg></span></span> Discover our difference </button> </a> <a href="https://business.feefo.com/enquiry/get-in-touch-form" class="elements-link-buttons_widget_1713670829619"> <button class="business-link__button__icon__widget_1713670829619__000000 elements-buttons-enabled-on-tablet elements-buttons-enabled-on-mobile btn-primary-white elements-btns-styles_widget_1713670829619" style=" "> Get in touch </button> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="span6 widget-span widget-type-cell cell_1728896299451-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1728896299255" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class=""> <div id="linked-image-custom_widget_1728896299255" class="linked-image-custom_widget_1728896299255" data-aos="fade-up" data-aos-once="true" data-aos-duration="400" data-aos-delay="0"> <img class=" " src="https://business.feefo.com/hubfs/Group%2048098179-1.png" alt="Group 48098179-1" loading="" style="width:500px; height: 500px;"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1728898950051" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="timeline-grid "> <div class="timeline-grid_repeater"> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>September, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/AI%20replies%20-%20Image%202%20-%20updated%201.png?width=499&height=500&name=AI%20replies%20-%20Image%202%20-%20updated%201.png" alt="AI replies - Image 2 - updated 1" loading="lazy" width="499" height="500" style="max-width: 100%; height: auto;" srcset="https://business.feefo.com/hs-fs/hubfs/AI%20replies%20-%20Image%202%20-%20updated%201.png?width=250&height=250&name=AI%20replies%20-%20Image%202%20-%20updated%201.png 250w, https://business.feefo.com/hs-fs/hubfs/AI%20replies%20-%20Image%202%20-%20updated%201.png?width=499&height=500&name=AI%20replies%20-%20Image%202%20-%20updated%201.png 499w, https://business.feefo.com/hs-fs/hubfs/AI%20replies%20-%20Image%202%20-%20updated%201.png?width=749&height=750&name=AI%20replies%20-%20Image%202%20-%20updated%201.png 749w, https://business.feefo.com/hs-fs/hubfs/AI%20replies%20-%20Image%202%20-%20updated%201.png?width=998&height=1000&name=AI%20replies%20-%20Image%202%20-%20updated%201.png 998w, https://business.feefo.com/hs-fs/hubfs/AI%20replies%20-%20Image%202%20-%20updated%201.png?width=1248&height=1250&name=AI%20replies%20-%20Image%202%20-%20updated%201.png 1248w, https://business.feefo.com/hs-fs/hubfs/AI%20replies%20-%20Image%202%20-%20updated%201.png?width=1497&height=1500&name=AI%20replies%20-%20Image%202%20-%20updated%201.png 1497w" sizes="(max-width: 499px) 100vw, 499px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star1_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: AI Replies</h4> <p><span>This new feature leverages advanced artificial intelligence to generate personalised responses to customer reviews. By analysing the sentiment and content of reviews, the AI can suggest contextually relevant replies, saving our clients time while ensuring consistent and thoughtful communication.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/ai-replies"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>September, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/Feefo%20Analytics%20Essential/Feefo%20Analytics_Slide%20deck%20graphic.png?width=500&height=501&name=Feefo%20Analytics_Slide%20deck%20graphic.png" alt="Feefo Analytics_Slide deck graphic" loading="lazy" width="500" height="501" srcset="https://business.feefo.com/hs-fs/hubfs/Feefo%20Analytics%20Essential/Feefo%20Analytics_Slide%20deck%20graphic.png?width=250&height=251&name=Feefo%20Analytics_Slide%20deck%20graphic.png 250w, https://business.feefo.com/hs-fs/hubfs/Feefo%20Analytics%20Essential/Feefo%20Analytics_Slide%20deck%20graphic.png?width=500&height=501&name=Feefo%20Analytics_Slide%20deck%20graphic.png 500w, https://business.feefo.com/hs-fs/hubfs/Feefo%20Analytics%20Essential/Feefo%20Analytics_Slide%20deck%20graphic.png?width=750&height=752&name=Feefo%20Analytics_Slide%20deck%20graphic.png 750w, https://business.feefo.com/hs-fs/hubfs/Feefo%20Analytics%20Essential/Feefo%20Analytics_Slide%20deck%20graphic.png?width=1000&height=1002&name=Feefo%20Analytics_Slide%20deck%20graphic.png 1000w, https://business.feefo.com/hs-fs/hubfs/Feefo%20Analytics%20Essential/Feefo%20Analytics_Slide%20deck%20graphic.png?width=1250&height=1253&name=Feefo%20Analytics_Slide%20deck%20graphic.png 1250w, https://business.feefo.com/hs-fs/hubfs/Feefo%20Analytics%20Essential/Feefo%20Analytics_Slide%20deck%20graphic.png?width=1500&height=1503&name=Feefo%20Analytics_Slide%20deck%20graphic.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star2_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Feefo Analytics Essentials</h4> <p><span>Feefo Analytics Essentials is our new analytics suite that offers clients a streamlined, user-friendly way to access key data about their customer feedback. With these dashboards, users can easily track trends, measure performance, and gain a better understanding of their customer — all in one place.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/analytics-essential"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>August, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20hero%20image_version%205%201.png?width=500&height=501&name=SSO%20feature_%20hero%20image_version%205%201.png" alt="SSO feature_ hero image_version 5 1" loading="lazy" width="500" height="501" srcset="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20hero%20image_version%205%201.png?width=250&height=251&name=SSO%20feature_%20hero%20image_version%205%201.png 250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20hero%20image_version%205%201.png?width=500&height=501&name=SSO%20feature_%20hero%20image_version%205%201.png 500w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20hero%20image_version%205%201.png?width=750&height=752&name=SSO%20feature_%20hero%20image_version%205%201.png 750w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20hero%20image_version%205%201.png?width=1000&height=1002&name=SSO%20feature_%20hero%20image_version%205%201.png 1000w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20hero%20image_version%205%201.png?width=1250&height=1253&name=SSO%20feature_%20hero%20image_version%205%201.png 1250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20hero%20image_version%205%201.png?width=1500&height=1503&name=SSO%20feature_%20hero%20image_version%205%201.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star3_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: SSO</h4> <p><span>SSO allows users to log in with a single set of credentials to access multiple applications and services. With SSO, the days of juggling multiple passwords are over! Our clients will enjoy a seamless experience when accessing various Feefo services, making their interactions with our platform more efficient and user-friendly..</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/sso"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>August, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star4_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Sales Upload</h4> <p><span>Recent updates enhance real-time upload feedback, improve file download efficiency, and provide clearer error messages for better user guidance</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/sales-upload-update"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>July, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star5_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Verbatim Toggle</h4> <p><span>With the toggle enabled, any star rating left without a comment will be hidden from view. This means consumers can now focus solely on the detailed feedback that provides valuable insights.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/verbatim-toggle"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>July, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/Q%26A.png?width=500&height=556&name=Q%26A.png" alt="Q&A" loading="" width="500" height="556" srcset="https://business.feefo.com/hs-fs/hubfs/Q%26A.png?width=250&height=278&name=Q%26A.png 250w, https://business.feefo.com/hs-fs/hubfs/Q%26A.png?width=500&height=556&name=Q%26A.png 500w, https://business.feefo.com/hs-fs/hubfs/Q%26A.png?width=750&height=834&name=Q%26A.png 750w, https://business.feefo.com/hs-fs/hubfs/Q%26A.png?width=1000&height=1112&name=Q%26A.png 1000w, https://business.feefo.com/hs-fs/hubfs/Q%26A.png?width=1250&height=1390&name=Q%26A.png 1250w, https://business.feefo.com/hs-fs/hubfs/Q%26A.png?width=1500&height=1668&name=Q%26A.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star6_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Q&A</h4> <p><span>We've introduced product tag filtering for streamlined searches, an "In Progress" tag for task clarity, expanded rejection reasons for decision insight, updated widget wording for clarity, reply editing for better communication, and direct question linking for efficient navigation.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/qa-update"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>May, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/Client%20Pages.png?width=500&height=297&name=Client%20Pages.png" alt="Client Pages" loading="" width="500" height="297" style="max-width: 100%; height: auto;" srcset="https://business.feefo.com/hs-fs/hubfs/Client%20Pages.png?width=250&height=149&name=Client%20Pages.png 250w, https://business.feefo.com/hs-fs/hubfs/Client%20Pages.png?width=500&height=297&name=Client%20Pages.png 500w, https://business.feefo.com/hs-fs/hubfs/Client%20Pages.png?width=750&height=446&name=Client%20Pages.png 750w, https://business.feefo.com/hs-fs/hubfs/Client%20Pages.png?width=1000&height=594&name=Client%20Pages.png 1000w, https://business.feefo.com/hs-fs/hubfs/Client%20Pages.png?width=1250&height=743&name=Client%20Pages.png 1250w, https://business.feefo.com/hs-fs/hubfs/Client%20Pages.png?width=1500&height=891&name=Client%20Pages.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star7_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Client Pages</h4> <p>With our client pages, managing your online reputation and engaging with your customers has never been easier.  <br>Take advantage of the improved layout and enriched content to elevate your online presence and drive business success. </p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/client-page"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>March, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/Syndication%20assets/Syndication.png?width=500&height=494&name=Syndication.png" alt="Syndication" loading="" width="500" height="494" style="max-width: 100%; height: auto;" srcset="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/Syndication%20assets/Syndication.png?width=250&height=247&name=Syndication.png 250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/Syndication%20assets/Syndication.png?width=500&height=494&name=Syndication.png 500w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/Syndication%20assets/Syndication.png?width=750&height=741&name=Syndication.png 750w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/Syndication%20assets/Syndication.png?width=1000&height=988&name=Syndication.png 1000w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/Syndication%20assets/Syndication.png?width=1250&height=1235&name=Syndication.png 1250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/Syndication%20assets/Syndication.png?width=1500&height=1482&name=Syndication.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star8_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Syndication</h4> <p><a href="https://web.archive.org/web/20240518070733mp_/https://www.feefo.com/uk/business/features/syndication" target="_self">Syndication</a><span> </span>enables merchants on Feefo's network, who sell one or more of the exact same products as other merchants within the syndication network, to share product reviews (rating, count, and content) with each other for display within Feefo's Reviews API and Feefo Widgets.</p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/syndication"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>March, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20feature%20image%202%203.png?width=500&height=501&name=SSO%20feature_%20feature%20image%202%203.png" alt="SSO feature_ feature image 2 3" loading="" width="500" height="501" style="max-width: 100%; height: auto;" srcset="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20feature%20image%202%203.png?width=250&height=251&name=SSO%20feature_%20feature%20image%202%203.png 250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20feature%20image%202%203.png?width=500&height=501&name=SSO%20feature_%20feature%20image%202%203.png 500w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20feature%20image%202%203.png?width=750&height=752&name=SSO%20feature_%20feature%20image%202%203.png 750w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20feature%20image%202%203.png?width=1000&height=1002&name=SSO%20feature_%20feature%20image%202%203.png 1000w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20feature%20image%202%203.png?width=1250&height=1253&name=SSO%20feature_%20feature%20image%202%203.png 1250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Features%20Content%20Type/SSO%20Assets/SSO%20feature_%20feature%20image%202%203.png?width=1500&height=1503&name=SSO%20feature_%20feature%20image%202%203.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star9_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Login Experience</h4> <p><span>Experience a redesigned login experience that enhances user-friendliness and security. Enjoy advanced encryption and multi-factor authentication for improved protection and peace of mind.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/login-experience"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>March, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star10_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Developer Knowledge Base</h4> <p><span>Explore API calls and seamlessly test them directly from the page. Empower your development team with the tools they need to succeed. </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/developer-knowledge-base"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>March, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Homepage%20Content%20Type/Homepage%20assets/Review%20Booster%20tabs.png?width=500&height=500&name=Review%20Booster%20tabs.png" alt="Review Booster tabs" loading="" width="500" height="500" srcset="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Homepage%20Content%20Type/Homepage%20assets/Review%20Booster%20tabs.png?width=250&height=250&name=Review%20Booster%20tabs.png 250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Homepage%20Content%20Type/Homepage%20assets/Review%20Booster%20tabs.png?width=500&height=500&name=Review%20Booster%20tabs.png 500w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Homepage%20Content%20Type/Homepage%20assets/Review%20Booster%20tabs.png?width=750&height=750&name=Review%20Booster%20tabs.png 750w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Homepage%20Content%20Type/Homepage%20assets/Review%20Booster%20tabs.png?width=1000&height=1000&name=Review%20Booster%20tabs.png 1000w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Homepage%20Content%20Type/Homepage%20assets/Review%20Booster%20tabs.png?width=1250&height=1250&name=Review%20Booster%20tabs.png 1250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Homepage%20Content%20Type/Homepage%20assets/Review%20Booster%20tabs.png?width=1500&height=1500&name=Review%20Booster%20tabs.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star11_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Review Booster</h4> <p>Review booster solicits and publishes reviews ahead of a launch by working with the partner or brand to offer engaged customers a product in return for an honest review. </p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/review-booster"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>March, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Marketing%20Assets/Ideas.png?width=500&height=267&name=Ideas.png" alt="Ideas" loading="" width="500" height="267" style="max-width: 100%; height: auto;" srcset="https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Marketing%20Assets/Ideas.png?width=250&height=134&name=Ideas.png 250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Marketing%20Assets/Ideas.png?width=500&height=267&name=Ideas.png 500w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Marketing%20Assets/Ideas.png?width=750&height=401&name=Ideas.png 750w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Marketing%20Assets/Ideas.png?width=1000&height=534&name=Ideas.png 1000w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Marketing%20Assets/Ideas.png?width=1250&height=668&name=Ideas.png 1250w, https://business.feefo.com/hs-fs/hubfs/2024%20Website%20Assets/Marketing%20Assets/Ideas.png?width=1500&height=801&name=Ideas.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star12_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Marketing Assets</h4> <p><span>We've curated a collection of high-quality graphics to elevate your marketing efforts. Utilise these ready-made assets across all your marketing channels, both in print and digital formats.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/marketing-assets"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>March, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star13_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Template UI/UX</h4> <p>We have improved the UI/UX of our forms based on comprehensive market research and industry best practices aimed at improving response rates. Our templates now automatically prioritise products. By focusing on product reviews first, we help reduce confusion and prevent misaligned reviews. </p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/template-ui-ux"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2024</span> <p>January, 2024</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/Expert%20Answers.png?width=500&height=377&name=Expert%20Answers.png" alt="Expert Answers" loading="" width="500" height="377" style="max-width: 100%; height: auto;" srcset="https://business.feefo.com/hs-fs/hubfs/Expert%20Answers.png?width=250&height=189&name=Expert%20Answers.png 250w, https://business.feefo.com/hs-fs/hubfs/Expert%20Answers.png?width=500&height=377&name=Expert%20Answers.png 500w, https://business.feefo.com/hs-fs/hubfs/Expert%20Answers.png?width=750&height=566&name=Expert%20Answers.png 750w, https://business.feefo.com/hs-fs/hubfs/Expert%20Answers.png?width=1000&height=754&name=Expert%20Answers.png 1000w, https://business.feefo.com/hs-fs/hubfs/Expert%20Answers.png?width=1250&height=943&name=Expert%20Answers.png 1250w, https://business.feefo.com/hs-fs/hubfs/Expert%20Answers.png?width=1500&height=1131&name=Expert%20Answers.png 1500w" sizes="(max-width: 500px) 100vw, 500px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star14_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Q&A</h4> Empower your customers to make informed purchasing decisions by addressing their queries directly, thereby enhancing trust and confidence.</div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/qa"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2023</span> <p>July, 2023</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> <img src="https://business.feefo.com/hs-fs/hubfs/Feefo%202024/Images/Placeholder/Treefo_thumbnail-1.png?width=470&height=312&name=Treefo_thumbnail-1.png" alt="Treefo_thumbnail-1" loading="lazy" width="470" height="312" style="max-width: 100%; height: auto;" srcset="https://business.feefo.com/hs-fs/hubfs/Feefo%202024/Images/Placeholder/Treefo_thumbnail-1.png?width=235&height=156&name=Treefo_thumbnail-1.png 235w, https://business.feefo.com/hs-fs/hubfs/Feefo%202024/Images/Placeholder/Treefo_thumbnail-1.png?width=470&height=312&name=Treefo_thumbnail-1.png 470w, https://business.feefo.com/hs-fs/hubfs/Feefo%202024/Images/Placeholder/Treefo_thumbnail-1.png?width=705&height=468&name=Treefo_thumbnail-1.png 705w, https://business.feefo.com/hs-fs/hubfs/Feefo%202024/Images/Placeholder/Treefo_thumbnail-1.png?width=940&height=624&name=Treefo_thumbnail-1.png 940w, https://business.feefo.com/hs-fs/hubfs/Feefo%202024/Images/Placeholder/Treefo_thumbnail-1.png?width=1175&height=780&name=Treefo_thumbnail-1.png 1175w, https://business.feefo.com/hs-fs/hubfs/Feefo%202024/Images/Placeholder/Treefo_thumbnail-1.png?width=1410&height=936&name=Treefo_thumbnail-1.png 1410w" sizes="(max-width: 470px) 100vw, 470px"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star15_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Treefo</h4> <p><span>We fund tree planting projects on your behalf for every review you collect. Your customer feels good for contributing to the planet. They trust your authenticity as a sustainability-conscious brand and want to continue supporting your brand.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/ai-replies"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2022</span> <p>April, 2022</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star16_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Optimised Feedback Widgets</h4> <p><span data-ccp-parastyle="heading 3">Customers can now update their feedback widgets to our new SEO </span><span data-ccp-parastyle="heading 3">optimised</span><span data-ccp-parastyle="heading 3"> feedback widgets which boosts rankings and improves overall page performance.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/optimised-feedback-widgets"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2022</span> <p>January, 2022</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star17_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Surveys Email Collector</h4> <p><span data-contrast="auto">Customers can now configure and distribute Surveys via email using the Feefo platform.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p> <p><span data-contrast="auto">This new enhancement further improves how our clients gather feedback, with the option to attribute answers to individual customers easily and quickly thanks to six optional custom fields.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/surveys-email-collector"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2021</span> <p>September, 2021</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star18_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: App Key Functionality</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>To bring us in line with best practice, you can now generate multiple App Keys within the </span><span>Feefo</span><span> Hub, making it easier to manage access for third-party providers who need access to your review data.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href=""> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2020</span> <p>October, 2020</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star19_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Merchant Email Notification</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>We’ve</span><span> made a few changes to the information that appears on your merchant email notifications. These changes will not only increase data security, </span><span>they’ll</span><span> give </span><span>Feefo</span><span> users a new way to quickly, and securely, access customer details at the click of a button.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/email-notifications"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2020</span> <p>April, 2020</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star20_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Moderation</h4> <p><span data-contrast="none">In line with an update to our own </span><a href="https://site.feefo.com/hubfs/5707407/Websites%20Pdfs/Review_Moderation_Guidelines.pdf?_ga=2.179622628.1958734010.1586858381-1860227039.1574870119"><strong><span data-contrast="none">Moderation Guidelines</span></strong></a><span data-contrast="none">, we've made it easier than ever to understand why your reviews have been moderated.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p> <p><span data-contrast="none">New, clearer, moderation codes will be shown to merchants and reviewers</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/moderation"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2020</span> <p>May, 2020</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star21_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Surveys</h4> <p><span>Take your feedback to the next level with an ‘access all areas’ pass to your customer journey. </span><span>Feefo</span><span> Surveys gives you the flexibility to look beyond the sales cycle and reach out to existing and potential customers at any touchpoint and any channel, in an instant.</span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/surveys"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2020</span> <p>May, 2020</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star22_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>New Feature: Feedback Extract Insight Labels</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>You can now see feedback extracts for both </span></span><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Service Insight Tags </span></span><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>and </span></span><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Product Insight Tags, </span></span><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>giving you a more detailed account of the feedback </span><span>you've</span><span> collected.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/release-notes/feedback-extract-insight-tags"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2020</span> <p>March, 2020</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star23_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Dynamic Topic Display</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>DTD just got even better with two all-new, fully </span><span>customisable</span><span>, widget options and even more ways to improve your customer journey, drive conversions and reduce basket abandonment.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/features/dynamic-topic-display"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2020</span> <p>March, 2020</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star24_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Trusted Service Award Widget</h4> <p><span data-contrast="none" xml:lang="EN" lang="EN"><span>Trusted, Gold and Platinum Trusted Service winners can display their respective badges on their on-page, pop-up, slide-out and service carousel widgets.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/tsa-widget"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2020</span> <p>February, 2020</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star25_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: NPS First Campaigns</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Now you can add your NPS question at the top of the feedback form to help </span><span>maximise</span><span> response rates and collect even more insight from </span><span>you</span><span> detractors, </span><span>passives</span><span> and promoters.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/nps"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2020</span> <p>January, 2020</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star26_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Smarter Feedback Report</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>We have improved the way that you download your feedback data from the </span><span>Feefo</span><span> Hub, making it more reliable than ever before.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/feedback-export"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2019</span> <p>November, 2019</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star27_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Sales Upload</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>We’re</span><span> making it easier than ever to send us your sales data. Instead of seeing the status of every transaction, </span><span>we’ve</span><span> created a more streamlined view that lets you quickly and easily see your complete sales file upload history at-a-glance.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href=""> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2019</span> <p>October, 2019</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star28_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Review Page Impact Tile</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Discover how powerful your </span><span>Feefo</span><span> merchant page is at driving traffic to your site with our </span><span>all new</span><span> </span></span><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>Impact Tile.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/review-page-impact-tile"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2019</span> <p>October, 2019</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star29_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Hub Login RSS News Feed</h4> <p><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span>We've now made it easier than ever for you to keep up to speed with all of the latest news, resources and advice from the </span><span>Feefo</span><span> team.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/rss-news-feed"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2019</span> <p>September, 2019</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star30_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4>Feature Update: Review Enhanced Ads</h4> <p><span data-contrast="none" xml:lang="EN" lang="EN"><span>Say hello to </span></span><span data-contrast="none" xml:lang="EN" lang="EN"><span>Review Enhanced Ads</span></span><span data-contrast="none" xml:lang="EN" lang="EN"><span> - the smarter way to build and split-test compelling PPC ads using the power of positive reviews.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":2260,"335559740":360}"> </span></p></div> <div> <a class="timeline-grid_button" href="https://business.feefo.com/product-updates/review-enhanced-ads"> Find out more </a> </div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2018</span> <p>January, 2018</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star31_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Media gallery</span></strong><span data-contrast="auto"> – a new tab within the feedback administration section where you can view, share and curate photos and videos from your customer reviews for display via the new on-site Media Integration.  </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Media integration – </span></strong><span data-contrast="auto">a new integration option to showcase the best photos and videos collected from customers via Feefo based either on their customer experience or a specific product.   Please contact your account manager to discuss getting access to this new integration option.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Entersaleremotely API</span></strong><span data-contrast="auto"> – added support for submission of a Parent Product Ref/SKU</span><span data-ccp-props="{}"> </span></li> </ul> <br> <h5 aria-level="2"><span data-contrast="none"> Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Public reviews page</span></strong><span data-contrast="auto"> – the option to display the products the customer has purchased alongside their customer experience review.</span><span data-ccp-props="{}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>September, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star32_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-contrast="auto"> – highlighting of matched phrases when using the keyword search</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Google shopping feed integration – </span></strong><span data-contrast="auto">additional matching options of Feefo field “Product description” to Google field “title”</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Campaigns</span></strong><span data-contrast="auto"> – the ability to define content for single/multiple product scenarios</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>September, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star33_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">General</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><span data-contrast="auto">Addition of language support for Thai</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><span data-contrast="auto">Mobile UX optimisations for the menu control</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none"> Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">(All integration methods) Facebook share</span></strong><span data-contrast="auto"> – review star rating now included in the share</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Service review carousel</span></strong><span data-contrast="auto"> - UI fixes</span><span data-ccp-props="{}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Google analytics events tracking</span></strong><span data-contrast="auto"> – enhanced visibility of visitor interaction on the feedback form and reviews pages</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>August, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star34_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">New To Do feature, allowing users to mark a review as a To Do and subsequently clear the To Do once further action has been taken.  Users can filter feedback to view their personal To Dos as well as all To Dos pending across the account.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Users will now receive an email notification once requests to moderation have been reviewed and a decision has been made.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Social share feature – UX optimisations.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Integration preferences</span></strong><span data-contrast="auto"> - new global settings for:</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">Service/product review timeframe</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Enable/disable no-follow on links to the Feefo website</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">“Read all Reviews” URL on service integrations</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">WebHooks</span></strong><span data-contrast="auto"> – new feature providing support for registering a WebHook to receive system notifications from Feefo.  This is initially available for notifications of new/updated Feefo feedback.  </span><span data-contrast="auto">More information</span><span data-contrast="auto">.</span><span data-ccp-props="{}"> </span><br><span data-contrast="auto"></span></li> <li><strong><span data-contrast="auto">Campaigns</span></strong><span data-contrast="auto"> – the ability to manually trigger the send of a feedback request which is in pending status under a suspended campaign.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Reporting</span></strong><span data-contrast="auto"> – performance improvements for the Download Sales and Sales by Product reports.</span><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">General UX optimisations for Microsoft Edge users</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><span data-contrast="auto">Mobile UX improvements allowing users to swipe through media galleries.</span><span data-ccp-props="{}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Merchant reviews page</span></strong> <ul> <li><span data-contrast="auto">UX improvements covering the scenario where no reviews are available for the selected timeframe. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Page load optimisations</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>July, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star35_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Contact performance report – </span></strong><span data-contrast="auto">email opens are now counted even when images are not enabled if the recipient clicks through to the feedback form</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Integration preferences:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><strong><span data-contrast="auto">Service reviews carousel</span></strong><span data-contrast="auto"> – a new configuration pane for the service reviews carousel integration option</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Reviews lightbox</span></strong><span data-contrast="auto"> – ability to enable/disable media content for service reviews</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">On page reviews </span></strong><span data-contrast="auto"> – ability to enable/disable media content for service reviews</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none"> Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Service reviews carousel </span></strong><span data-contrast="auto">– a new integration option for integrating service reviews on to your website in a carousel style <br></span></li> <li><strong><span data-contrast="auto">Reviews lightbox – </span></strong><span data-contrast="auto">addition of optional media carousel for service related feedback</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">On page reviews – </span></strong><span data-contrast="auto">addition of optional media carousel for service related feedback</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Public reviews page – </span></strong><span data-contrast="auto">filters on the customer experience and product only tabs are now service/product tag specific respectively</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Plugins</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feefo Ratings & Reviews for WooCommerce – </span></strong><span data-contrast="auto">added support for WooCommerce 3.0.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>June, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star36_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Campaign manager: </span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">Various UX improvements</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-contrast="auto"> – support for sharing product images uploaded via the Feefo product catalog</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Integration preferences</span></strong><span data-contrast="auto"> – new section to support configuration of Facebook integration preferences</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Facebook integration – </span></strong><span data-contrast="auto">updated design including star ratings and user generated media content</span></li> <li><strong><span data-contrast="auto">Reviews API: </span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">Integration of Google Shopping content in to the product data section of the response</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Additional response parameter to indicate when user uploaded media has been removed </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Product Ratings API</span></strong><span data-contrast="auto"> – additional parameters added for parent SKU queries and paging of results</span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>May, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star37_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Campaign manager: </span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">The ability to enable capture of partial feedback form completions</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Various UX improvements</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Settings</span></strong><span data-contrast="auto"> – the ability to specify a Pinterest profile to display within the merchant’s social profile on their hosted reviews page</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-contrast="auto"> – the ability to filter media to the selected feedback service/product element when sharing reviews</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Reporting</span></strong><span data-contrast="auto"> – addition of a custom extract builder allowing users to extract sales/feedback data to include fields of their choice</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">On-Page integration – </span></strong><span data-contrast="auto">additional structured data mark-up for merchant contact information</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Public reviews page</span></strong><span data-contrast="auto"> - Pinterest link added to merchant social profiles:</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-contrast="auto"> – optional support for capture of partial feedback form completions</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> </li> <li><strong><span data-contrast="auto">Share your video review email – </span></strong><span data-contrast="auto">design updated to be in keeping with the Feefo 3.0 branding:</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>May, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star38_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Campaign manager</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">Improved load performance for campaign summary stats.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">UX improvements for reordering campaigns.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Form customisation bug fixes.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Settings</span></strong><span data-contrast="auto"> – the ability to show/hide collected media reviews on the Feefo reviews page.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> </ul> <h5>Integration<span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">On-Page integration - </span></strong><span data-contrast="auto">"nofollow" added to all outbound links.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">JavaScript sale integration - </span></strong><span data-contrast="auto">support for integration on multiple domains</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>May, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star39_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-contrast="auto"> – the ability to share review content directly to social networks Facebook, Twitter and Pinterest<br></span> <ul> <li><span data-contrast="auto">Tailor and preview the share to highlight specific elements of the review such as the title, service or a specific product.  </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Select media to append to the share from a combination of a predefined social media brand image, consumer uploaded media and, if configured, Google shopping product content.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Post to multiple networks in one action.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Append an optional comment to Facebook shares.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> </ul> <ul> <li><strong><span data-contrast="auto">Settings:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">Establish connections with the various social networks Facebook, Twitter and Pinterest to facilitate the new sharing feature.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Upload a Social Media Brand Image to provide a visual display option when sharing reviews.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Public reviews page – </span></strong><span data-contrast="auto">the ability for users to share reviews with media to their Pinterest boards.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>April, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star40_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Campaign manager</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">UI improvements within the campaign summary listing</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">UI improvements within the feedback form editor</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Ability to specify default language by campaign for multi-regional campaigns</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Extended flexibility for SMS short code names to include spaces and selected special characters</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-contrast="auto"> – display of a warning message when including customer details in reply to an anonymous review.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Reporting</span></strong><span data-contrast="auto"> – ability to view NPS Summary report with multiple accounts selected within the Global Filter.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Feedback form - </span></strong><span data-contrast="auto">UX improvements to form field watermarks</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>March, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star41_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">General</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Campaign manager</span></strong><span data-contrast="auto"> – a new interface within the merchant portal for personalising feedback campaigns and associated settings including upgrade options for multichannel custom campaigns - </span><span data-contrast="auto">read more.</span> </li> <li><strong><span data-contrast="auto">SMS feedback requests</span></strong><span data-contrast="auto"> – upgrade support for SMS based feedback requests - </span><span data-contrast="auto">read more</span><span data-contrast="auto">.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Google product feed integration</span></strong><span data-contrast="auto"> – allowing merchants to bring their Feefo hosted product reviews to life with images and rich descriptions by connecting their Google Merchant Center account.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-contrast="auto"> – additional support to filter feedback by campaign.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5><strong><span data-contrast="auto">Reporting:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Contact performance </span></strong><span data-contrast="auto">– additional filters to analyse performance of email/SMS based feedback requests broken down by the different request types i.e. initial request, feedback reminder, product not yet tried reminder.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Pending feedback requests</span></strong><span data-contrast="auto"> – additional filters to view volumes of email/SMS based feedback requests broken down by the different request types i.e. initial request, feedback reminder, product not yet tried reminder.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Enter individual sale / upload sales file</span></strong><span data-contrast="auto"> – added support for the capture of the customer’s mobile number and a product GTIN/MPN.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5><strong><span data-contrast="auto">Manage feedback requests</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></h5> <ul> <li><span data-contrast="auto">Filter pending/queued/sent feedback requests by campaign, method of request (email/SMS) and request type (initial request, feedback reminder, product not yet tried reminder).</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Search for SMS based feedback requests by mobile number.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Preview sent SMS messages, amend customer mobile number and re-send previously sent/failed requests.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Visibility of failed delivery of email/SMS requests and the associated reason.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5><strong><span data-contrast="auto">Products:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></h5> <ul> <li><span data-contrast="auto">New “Google Shopping Feed” method for capturing additional product data.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Supporting either a regular scheduled connection to the merchant’s Google Merchant Center account or manual upload of a product feed in Google’s XML format.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Ability for merchants to define how Feefo product identifiers relate to Google supplied product identifiers</span></li> </ul> <h5><strong><span data-contrast="auto">Campaign manager</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></h5> <ul> <li><span data-contrast="auto">Dashboard providing a snapshot of campaign performance including requests sent and the associated response rate.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Configure feedback preferences such as time of day to send, type of feedback to capture and method of contact (email/SMS).</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">An interactive editor for quick and easy personalisation of the various feedback request templates and feedback form.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Supporting the configuration of a merchant hosted iframe banner for the feedback “thank you” page including conditions for when it should/should not be displayed.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">The ability to generate test examples of feedback requests to a nominated email account/mobile number without the need to generate a dummy sale.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Sales file generator to simplify the process for merchants when creating their sale file template.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><span data-contrast="auto">Upgrade option to define multichannel campaigns to provide a more tailored, personalised feedback journey for different segments of a merchant’s customer base. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Settings:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span> <ul> <li><span data-contrast="auto">Relocated to the campaign manager: the majority of feedback preferences, content customisations (with the exception of META data) and management of add-on products NPS and Custom Questions.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback request email</span></strong><span data-contrast="auto"> – support for product images and descriptions from a merchant’s Google Shopping content.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Feedback request SMS</span></strong><span data-contrast="auto"> – SMS based templates for all request types.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-contrast="auto"> – support for product images and descriptions from a merchant’s Google Shopping content.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Public reviews page </span></strong><span data-contrast="auto">– support for product images, descriptions and hyperlinks from a merchant’s Google Shopping content.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Opt out</span></strong><span data-contrast="auto"> – added support for recipients of SMS based feedback requests to opt out of future communications from Feefo.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335551550":6,"335551620":6,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Reviews API</span></strong><span data-contrast="auto"> – addition of customer mobile to the authenticated version of the response.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> <li><strong><span data-contrast="auto">Entersaleremotely API – </span></strong><span data-contrast="auto">added support for product GTIN and MPN attributes.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>March, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star42_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">UX improvements on mobile devices</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Improved responsive layout for Android 4.4 - 5.1 devices</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Product reviews page</span></strong><span data-ccp-props="{}"> </span> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Added support for wildcarded parent product search codes</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback request email</span></strong><span data-ccp-props="{}"> </span> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Template now responsive within Gmail</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>March, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star43_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Alphabetical ordering of insight tags within the selection pane.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Email performance report</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Addition of the response rate metric.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></li> </ul> </li> </ul> <h5><strong><span data-contrast="auto">General</span></strong><span data-ccp-props="{}"> </span></h5> <ul> <li><span data-contrast="auto">Improved layout for Traditional Chinese, Japanese & Korean languages.</span><span data-ccp-props="{}"> </span></li> </ul> <h5><strong><span data-contrast="auto">Public reviews page</span></strong><span data-ccp-props="{}"> </span></h5> <ul> <li><span data-contrast="auto">SEO improvements to the page title and merchant logo alt text.</span><span data-ccp-props="{}"> </span></li> </ul> <h5><strong><span data-contrast="auto">Opt out</span></strong><span data-ccp-props="{}"> </span></h5> <ul> <li><span data-contrast="auto">The ability for consumers to opt out of all communication from Feefo rather than just communications on behalf of a specific merchant.</span><span data-ccp-props="{}"> </span></li> <li aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></li> </ul> <h5><strong><span data-contrast="auto">Lightbox integration</span></strong><span data-ccp-props="{}"> </span></h5> <ul> <li><span data-contrast="auto">New preference to exclude the reply thread from the review listing.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Modal optimisations.</span><span data-ccp-props="{}"> </span></li> </ul> <h5><strong><span data-contrast="auto">On-Page integration</span></strong><span data-ccp-props="{}"> </span></h5> <ul> <li><span data-contrast="auto">New preference to exclude the reply thread from the review listing.</span><span data-ccp-props="{}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>February, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star44_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">The ability to include a free-text custom service/product question as an alternative to the pre-existing support for a drop down response.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Public reviews page</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Optimised layout for iPhone 5/6/6 Plus, IOS 8-10.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback email</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">New ‘call to action’ available to Gmail users direct from their inbox listing on the standard template</span> </li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Reviews API </span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">The ability to retrieve reviews for all time</span></li> </ul> </li> <li><strong><span data-contrast="auto">Lightbox integration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">The ability to integrate reviews on an all time basis rather than the last 12 months.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">UI improvements for reviews with product attributes.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">On-Page integration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">The ability to integrate reviews on an all time basis rather than the last 12 months.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Service Reviews Floating Widget</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Optimisation of widget positioning on mobile devices.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Auto Trader integration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">The ability to integrate Feefo review content on to Auto Trader’s dealership pages</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>January, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star45_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Ability to filter reviews by the person who has responded to them.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Download sales report</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Addition of any rateable product attributes which were specified in the sales upload.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Report scheduler</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Ability to schedule reports using saved global filters and views.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Data sources</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Ability to schedule data fetches using FTPS over TLS.</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">General</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Issue with browsing the site in iOS private browsing mode addressed.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Feefo logo within the page header now clickable.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Profanity screening extended to German, Spanish, French, Italian and Dutch languages.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Public reviews page</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Enhancements to default meta titles and descriptions for SEO purposes.</span><span data-ccp-props="{}"> </span></li> <li aria-level="2"><span data-contrast="none">Sales Upload</span></li> </ul> </li> </ul> <strong><span data-contrast="auto">Sales file update</span></strong><span data-ccp-props="{}"> </span><br> <ul> <li><span data-contrast="auto">Support for a text qualifier within the tags column allowing tag values containing commas to be uploaded.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Date format of yyyy-mm-ddThh:mm now supported.</span><span data-ccp-props="{}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none"> Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Reviews API</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Support for a text qualifier within the tags request parameter allowing tag values containing commas to be queried.</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2017</span> <p>January, 2017</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star46_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Reporting</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Usability improvements for all report charts</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Usability improvements for various report click-throughs</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Email performance report – addition of response rate KPI</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Insight tags</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">The ability to remove a previously defined Insight tag</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Manage emails</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">The ability to download a csv extract of emails according to the specified filters</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Usability improvement to auto-expand the reply box when the user clicks in it to start typing a response</span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">General</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Support for translation of consumer touchpoints in to Romanian</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Usability enhancements for tablet/mobile views</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Public reviews page</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Media carousel – ability to interact using the keyboard arrows</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Imported reviews integration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Widget based integration of Feefo reviews along with imported reviews from a previous provider</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2016</span> <p>December, 2016</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star47_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">General</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Customer experience media testimonials</span></strong><span data-contrast="auto"> – Feefo has extended the media reviews offering to allow consumers to upload content to attach to their customer experience and Feefo Places reviews. </span><span data-ccp-props="{}"> </span></li> </ul> <br> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Product feedback preferences</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Increased flexibility when defining the rules around collecting product feedback. Merchants can now select whether they would like to make product ratings and comments optional or mandatory. These new settings are available in the 'Feedback preferences' tab.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Integration preferences</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Further UI refinements following initial release in v3.0.3.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">The ability to search and view service feedback media.</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span> <ul> <li><span data-contrast="auto">Capture of media within the customer experience section.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">UX enhancements e.g. displaying the selected star rating in the collapsed view for the “Your Customer Experience” section.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Public reviews page</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span> <ul> <li><span data-contrast="auto">Display of service media within the “All Reviews” media carousel and as part of individual reviews.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Further optimisations for display on mobile devices.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Reviews API</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Addition of service media to the Reviews API response.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">JavaScript Lightbox integration </span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Various user interface optimisations.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">JavaScript On-Page integration </span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Various user interface optimisations.</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2016</span> <p>November, 2016</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star48_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Integration preferences</span></strong><span data-contrast="auto"> - a new section within the account settings providing:</span><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Copy/paste review widget installation code snippets and instructions </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Badge libraries for setting default templates and associated preferences for link, lightbox and floating review integration</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Badge generator for creating multiple service/product link integrations</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">BigCommerce / Shopify plugin installation launchers</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Public reviews page </span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Mobile display optimisations</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">“nofollow” markup added to all outbound links</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Styling updates to the review title element</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Mobile display optimisations</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Auto focus of service/product review field when the user has selected a star rating in the feedback email</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Styling updates to the consumer name, location fields and inactive CTA buttons</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback reminder email</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Design / content updates</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <h5><span data-contrast="none">Other</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Additional support for FTPS over TLS for sales data uploads</span><span data-ccp-props="{}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2016</span> <p>November, 2016</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star49_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">General</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Introduction of support for importing reviews from a previous review provider.</span><span data-ccp-props="{}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback administration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Visibility of the customer’s chosen display name when responding to feedback.</span><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Visibility of product attribute ratings when responding to product feedback.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Data integration</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Ability to set up a scheduled data fetch from the WooCommerce platform.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">User management</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Improved support for adding/removing users from hierarchical accounts.</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Public reviews page</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Various user interface optimisations.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Dynamic update of merchant defined filters upon selection.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Added support for Instagram account within the public merchant profile.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Various user interface optimisations.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Support for special characters in review submissions.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Support for customised messaging on the post-feedback thank you banner.</span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">JavaScript Lightbox integration </span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Various user interface optimisations.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">JavaScript On-Page integration </span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Various user interface optimisations.</span><span data-ccp-props="{}"> </span></li> </ul> </li> <li><strong><span data-contrast="auto">Imported Reviews API</span></strong><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">A new API for retrieving/integrating imported review content.</span></li> </ul> </li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2016</span> <p>October, 2016</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star50_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><span data-contrast="auto"><strong>Feedback tab </strong>– issues with filtering unresponded feedback addressed. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto"><strong>Daily feedback report </strong>– now reflects elected feedback preferences when tracking responses to feedback.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto"><strong>Feedback breakdown repor</strong>t – addition of a CSV/XLS export option.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto"><strong>NPS report </strong>– addition of feedback/sale date and number/percentage view options.</span><span data-ccp-props="{}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><span data-contrast="auto">Various improvements to JavaScript integration methods including:</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Addition of structured data mark-up to on-page review integration</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Support for social sharing of reviews</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Support for flagging media content issues</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Floating widget placement</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Mobile rendering improvements</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Smoother transitions between media items in the carousel</span><span data-ccp-props="{}"> </span></li> </ul></div> </div> </div> </div> <div class="timeline-grid_item"> <div class="timeline-grid_item-top"> <div class="timeline-grid_item-top-left"> <span class="timeline-grid_year">2016</span> <p>September, 2016</p> </div> <div class="timeline-grid_item-top-right"> <div class="timeline-grid_img-wrapper"> </div> </div> <div class="timeline-grid_icon-wrapper"> <svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512" aria-hidden="true"><g id="Star51_layer"><path d="M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z" /></g></svg> </div> </div> <div class="timeline-grid_item-bottom"> <div class="timeline-grid_item-bottom-left"> </div> <div class="timeline-grid_item-bottom-right"> <div class="timeline-grid_desc"><h4 aria-level="2"><span data-contrast="none">Updates Overview</span></h4> <h5 aria-level="2"><span data-contrast="none">General</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">New review rating system</span></strong><span data-contrast="auto"> - the entire platform has been updated to replace the four-point rating system (++/+/-/--) with five stars.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">New Feefo rating calculation</span></strong><span data-contrast="auto"> - the Feefo rating basis has changed, previously this was a percentage score for service/product ratings based on the number of positive reviews received.  The new rating is based on an average star rating of reviews received in the last twelve months.</span><span data-ccp-props="{}"> </span></li> </ul> <br> <h5 aria-level="2"><span data-contrast="none">Merchant Portal</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Global filtering</span></strong><span data-contrast="auto"> – replacement of the scope control, allows the user to define, save and share filters spanning multiple accounts with include/exclude logic giving more flexibility when segmenting data.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">User management</span></strong><span data-contrast="auto"> – ability to define and apply reusable permission sets with include/exclude logic giving more control over users’ access to data.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Dashboard</span></strong><span data-contrast="auto"> – new metrics to support tracking of merchant’s Feefo rating over time.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Reporting</span></strong><span data-contrast="auto"> – the majority of reports have been enhanced to provide the ability to analyse by transaction or feedback date with numerical or percentage views.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Feedback breakdown report</span></strong><span data-contrast="auto"> – providing the ability to drill through multiple levels of tagged feedback and view side by side comparisons of category performance.  Save, reuse and share views with other account users.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Elected feedback </span></strong><span data-contrast="auto">– previously responses to feedback were tracked purely for negative ratings, now an account level setting is available to specify which rating levels the business wishes to track responses to which is reflected in the dashboard unresponded feedback section and relevant reports.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Daily report</span></strong><span data-contrast="auto"> – updated design reflecting the new Feefo rating calculation.</span><span data-ccp-props="{}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Consumer Touchpoints</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Feedback request email</span></strong><span data-contrast="auto"> – updated standard design with the ability for the consumer to select their initial rating within the email.  </span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Feedback form</span></strong><span data-contrast="auto"> – updated multi-step accordion style user interface with integration of merchant uploaded product images.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Public reviews page </span></strong><span data-contrast="auto">– updated user interface reflecting the new rating system.  New features include an interactive media carousel, multi-selectable filters and aggregation of product attribute ratings.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Customisation </span></strong><span data-contrast="auto">– the ability to personalise the consumer journey by uploading web/email background banners, merchant profile photos and short description within the Merchant Portal.</span><span data-ccp-props="{}"> </span></li> </ul> <h5 aria-level="2"><span data-contrast="none">Integration</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":0}"> </span></h5> <ul> <li><strong><span data-contrast="auto">Reviews API</span></strong><span data-contrast="auto"> – a new JSON based API for retrieving review data for integration / export purposes. </span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">On page reviews </span></strong><span data-contrast="auto">– new mobile responsive JavaScript website integration option for service / product reviews.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Service reviews widget</span></strong><span data-contrast="auto"> – new JavaScript floating widget website integration option for service reviews.</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Updated JavaScript integration</span></strong><span data-contrast="auto"> – updated mobile responsive lightbox design with added features including aggregated product attributes, reviewer details, media, helpful voting and sharing. </span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Updated Feefo badges</span></strong><span data-contrast="auto"> – updated designs for pre-existing standard Feefo badges</span><span data-ccp-props="{}"> </span></li> <li><strong><span data-contrast="auto">Download feedback report</span></strong><span data-contrast="auto"> – additional columns returned for the new star rating values, existing rating columns maintained for backwards compatibility.</span><span data-ccp-props="{}"> </span></li> </ul></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd_area-row-2-background-layers dnd_area-row-2-padding dnd_area-row-2-max-width-section-centering dnd-section dnd_area-row-2-background-image"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget module_17205168720443-flexbox-positioning dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17205168720443" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_17205168720443_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2 style="text-align: center;"><span style="color: #494545;">Speak to the team</span></h2></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17205168720444" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-form" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_module_17205168720444_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_form" style="" data-hs-cos-general-type="widget" data-hs-cos-type="form"> <div id="hs_form_target_module_17205168720444"></div> </span> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd_area-row-3-hidden dnd-section dnd_area-row-3-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-12 cell_17283743546553-row-0-vertical-alignment dnd-row"> <div class="row-fluid "> <div class="span2 widget-span widget-type-cell cell_1728374354656-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="2"> <div class="row-fluid-wrapper row-depth-1 row-number-13 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget module_17283743546568-flexbox-positioning dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17283743546568" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_module_17283743546568_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="linked_image"><a href="https://www.g2.com/products/feefo/reviews?utm_source=rewards-badge" target="_parent" id="hs-link-module_17283743546568_" style="border-width:0px;border:0px;"><img src="https://business.feefo.com/hs-fs/hubfs/OnlineReputationManagement_HighPerformer_HighPerformer.png?width=116&height=150&name=OnlineReputationManagement_HighPerformer_HighPerformer.png" class="hs-image-widget " width="116" height="150" style="max-width: 100%; height: auto;" alt="OnlineReputationManagement_HighPerformer_HighPerformer" title="OnlineReputationManagement_HighPerformer_HighPerformer" loading="lazy" srcset="https://business.feefo.com/hs-fs/hubfs/OnlineReputationManagement_HighPerformer_HighPerformer.png?width=58&height=75&name=OnlineReputationManagement_HighPerformer_HighPerformer.png 58w, https://business.feefo.com/hs-fs/hubfs/OnlineReputationManagement_HighPerformer_HighPerformer.png?width=116&height=150&name=OnlineReputationManagement_HighPerformer_HighPerformer.png 116w, 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src="https://business.feefo.com/hs-fs/hubfs/ExperienceManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.png?width=116&height=151&name=ExperienceManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.png" class="hs-image-widget " width="116" height="151" style="max-width: 100%; height: auto;" alt="ExperienceManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith" title="ExperienceManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith" loading="lazy" srcset="https://business.feefo.com/hs-fs/hubfs/ExperienceManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.png?width=58&height=76&name=ExperienceManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.png 58w, https://business.feefo.com/hs-fs/hubfs/ExperienceManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.png?width=116&height=151&name=ExperienceManagement_EasiestToDoBusinessWith_Mid-Market_EaseOfDoingBusinessWith.png 116w, 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116px"></a></span></div> </div> </div> </div> </div> <div class="span2 widget-span widget-type-cell cell_17283743546563-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="4" data-w="2"> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget module_172837435465612-flexbox-positioning dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_172837435465612" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_module_172837435465612_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="linked_image"><a href="https://www.feefo.com/en-GB/reviews/feefo-com" target="_parent" id="hs-link-module_172837435465612_" style="border-width:0px;border:0px;"><img src="https://business.feefo.com/hs-fs/hubfs/4.9_outlined_Wide%20(descriptor%20%2B%20rating)-06.png?width=150&height=97&name=4.9_outlined_Wide%20(descriptor%20%2B%20rating)-06.png" class="hs-image-widget " width="150" height="97" style="max-width: 100%; height: auto;" alt="4.9_outlined_Wide (descriptor + rating)-06" title="4.9_outlined_Wide (descriptor + rating)-06" loading="lazy" srcset="https://business.feefo.com/hs-fs/hubfs/4.9_outlined_Wide%20(descriptor%20%2B%20rating)-06.png?width=75&height=49&name=4.9_outlined_Wide%20(descriptor%20%2B%20rating)-06.png 75w, https://business.feefo.com/hs-fs/hubfs/4.9_outlined_Wide%20(descriptor%20%2B%20rating)-06.png?width=150&height=97&name=4.9_outlined_Wide%20(descriptor%20%2B%20rating)-06.png 150w, 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row-depth-1 row-number-16 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget module_172837435465614-flexbox-positioning dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_172837435465614" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_module_172837435465614_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="linked_image"><a href="https://www.softwareadvice.com/review-management/feefo-profile/#reviews" target="_parent" id="hs-link-module_172837435465614_" style="border-width:0px;border:0px;"><img src="https://business.feefo.com/hs-fs/hubfs/Software%20Advice.png?width=150&height=61&name=Software%20Advice.png" class="hs-image-widget " width="150" height="61" style="max-width: 100%; height: auto;" alt="Software Advice" title="Software Advice" loading="lazy" srcset="https://business.feefo.com/hs-fs/hubfs/Software%20Advice.png?width=75&height=31&name=Software%20Advice.png 75w, https://business.feefo.com/hs-fs/hubfs/Software%20Advice.png?width=150&height=61&name=Software%20Advice.png 150w, https://business.feefo.com/hs-fs/hubfs/Software%20Advice.png?width=225&height=92&name=Software%20Advice.png 225w, https://business.feefo.com/hs-fs/hubfs/Software%20Advice.png?width=300&height=122&name=Software%20Advice.png 300w, https://business.feefo.com/hs-fs/hubfs/Software%20Advice.png?width=375&height=153&name=Software%20Advice.png 375w, https://business.feefo.com/hs-fs/hubfs/Software%20Advice.png?width=450&height=183&name=Software%20Advice.png 450w" sizes="(max-width: 150px) 100vw, 150px"></a></span></div> </div> </div> </div> </div> <div class="span2 widget-span widget-type-cell cell_17283743546565-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="8" data-w="2"> <div class="row-fluid-wrapper row-depth-1 row-number-17 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget module_172837435465616-flexbox-positioning dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_172837435465616" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <span id="hs_cos_wrapper_module_172837435465616_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="linked_image"><a href="https://www.capterra.com/p/160258/Feefo/#reviews" target="_parent" id="hs-link-module_172837435465616_" style="border-width:0px;border:0px;"><img src="https://business.feefo.com/hs-fs/hubfs/Get%20App.png?width=150&height=100&name=Get%20App.png" class="hs-image-widget " width="150" height="100" style="max-width: 100%; height: auto;" alt="Get App" title="Get App" loading="lazy" srcset="https://business.feefo.com/hs-fs/hubfs/Get%20App.png?width=75&height=50&name=Get%20App.png 75w, https://business.feefo.com/hs-fs/hubfs/Get%20App.png?width=150&height=100&name=Get%20App.png 150w, https://business.feefo.com/hs-fs/hubfs/Get%20App.png?width=225&height=150&name=Get%20App.png 225w, https://business.feefo.com/hs-fs/hubfs/Get%20App.png?width=300&height=200&name=Get%20App.png 300w, https://business.feefo.com/hs-fs/hubfs/Get%20App.png?width=375&height=250&name=Get%20App.png 375w, https://business.feefo.com/hs-fs/hubfs/Get%20App.png?width=450&height=300&name=Get%20App.png 450w" sizes="(max-width: 150px) 100vw, 150px"></a></span></div> </div> </div> </div> </div> <div class="span2 widget-span widget-type-cell cell_17283743546566-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="10" data-w="2"> <div 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title="Capterra" loading="lazy"></a></span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <div data-global-resource-path="saas-elements-child-feefo/templates/partials/footer.html"> <div id="hs_cos_wrapper_divider" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div style=" width: 100%; border: 0 none; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgba(228, 228, 238, 0.0); margin-left: auto; margin-right: auto; margin-top: 0; margin-bottom: 0; " class="elements--divider__divider "></div> </div> <footer class="footer"> <div class="footer__container content-wrapper"> <div class="container-fluid footer__container-top"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span4 widget-span widget-type-cell footer__right-column" data-widget-type="cell" data-x="0" data-w="4"> <div 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