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<html lang="en-us"><head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://support.microsoft.com:80/contactus/?ws=mscom","20080413181125","https://web.archive.org/","web","/_static/", "1208110285"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <script type="text/javascript" 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(642-7676)</td></tr> <tr><td>   </td><td>   </td> <td width="50%"><br><b>Fax</b><br> Please include the recipient's first and last name.<br> (425) 93-MSFAX (936-7329)</td></tr> </table><span></span></span></ul></td></tr></table></div><div class="wp" id="C_67425"><table cellspacing="0" class="LCT"><tr><td class="imageColumn"><img alt="Contact Us Customer Service" id="I_1790" width="55" height="55" src="/web/20080413181125im_/http://support.microsoft.com/library/images/support/en-US/customer_service.jpg"></td><td class="textColumn"><h1><div class="linkCon">Customer Service Top Issues</div><div class="linkConTop"></div></h1><p>Why customers are contacting us.</p><ul><li id="L_137363_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/protect/yourself/phishing/hoaxes.mspx" id="L_137363" onclick="return MS_HandleClick(this,'C_67425', true);">How to identify and avoid hoax or fraudulent e-mail scams</a></span><li id="L_137364_tr"><span><a 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MS_HandleClick(this,'C_67425', true);">How to contact Zune customer support </a></span><li id="L_137368_tr"><span><a href="/web/20080413181125/http://support.microsoft.com/gp/contactcss" id="L_137368" onclick="return MS_HandleClick(this,'C_67425', true);">See more</a> customer service resources</span><li id="L_137369_tr"><span>Please <a href="/web/20080413181125/http://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1208" id="L_137369" onclick="return MS_HandleClick(this,'C_67425', true);">send us your comments and questions</a> about this Web site.</span></ul></td></tr></table></div><div class="wp" id="C_30394"><table cellspacing="0" class="LCT"><tr><td class="imageColumn"><img alt="Contact Us Product Support" id="I_1791" width="55" height="55" src="/web/20080413181125im_/http://support.microsoft.com/library/images/support/en-US/product_support.jpg"></td><td class="textColumn"><h1><div class="linkCon">Product Help and Support</div><div class="linkConTop"></div></h1><p>Product support options and contact information.</p><ul><li id="L_75330_tr"><span><a href="/web/20080413181125/http://support.microsoft.com/gp/assistsupport" id="L_75330" onclick="return MS_HandleClick(this,'C_30394', true);">Contact a support professional by phone or e-mail</a> for help if you purchased the product separately.</span><li id="L_74913_tr"><span><a href="/web/20080413181125/http://support.microsoft.com/gp/oemphone" id="L_74913" onclick="return MS_HandleClick(this,'C_30394', true);">Contact your computer manufacturer for support</a> if your product was pre-installed on your computer.</span><li id="L_100437_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/mscorp/productrefund/refund.asp" id="L_100437" onclick="return MS_HandleClick(this,'C_30394', true);">Return a Microsoft software or hardware product</a> that you purchased in the United States or Canada.</span><li id="L_77786_tr"><span><a href="/web/20080413181125/http://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1214" id="L_77786" target="_blank" onclick="return MS_HandleClick(this,'C_30394', true);"> Send questions</a> about your Microsoft product to a customer service representative.</span><li id="L_74911_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/communities/default.mspx/" id="L_74911" onclick="return MS_HandleClick(this,'C_30394', true);">Use Microsoft public newsgroups</a> to find and share information about Microsoft products.</span><li id="L_77898_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/communities/chats/default.mspx" id="L_77898" onclick="return MS_HandleClick(this,'C_30394', true);">Participate in online technical chats</a> with Microsoft technology experts.</span></ul></td></tr></table></div><div class="wp" id="C_24921"><table cellspacing="0" class="LCT"><tr><td class="imageColumn"><img alt="Contact Us Sales and Licensing" id="I_1792" width="55" height="55" src="/web/20080413181125im_/http://support.microsoft.com/library/images/support/en-US/sales_licensing.jpg"></td><td class="textColumn"><h1><div class="linkCon">Sales and Licensing</div><div class="linkConTop"></div></h1><p>Get more information about purchasing Microsoft products.</p><ul><li id="L_86280_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/licensing/index/worldwide.mspx" id="L_86280" onclick="return MS_HandleClick(this,'C_24921', true);">Find worldwide licensing information.</a></span><li id="L_77900_tr"><span><a href="/web/20080413181125/http://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1214&rt=sales" id="L_77900" target="_blank" onclick="return MS_HandleClick(this,'C_24921', true);">Send your pre-sales questions</a> online to a customer service representative.</span><li id="L_61969_tr"><span><a 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Microsoft U.S. sales office</a> in your area.</span><li id="L_77792_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/worldwide" id="L_77792" onclick="return MS_HandleClick(this,'C_24921', true);">Find Microsoft offices worldwide.</a></span></ul></td></tr></table></div><div class="wp" id="C_32179"><table cellspacing="0" class="LCT"><tr><td class="imageColumn"><img alt="Corporate Communication" id="I_3343" width="55" height="55" src="/web/20080413181125im_/http://support.microsoft.com/library/images/support/en-US/Feedback.jpg"></td><td class="textColumn"><h1><div class="linkCon">Corporate Information</div><div class="linkConTop"></div></h1><p>Corporate contact information and communication.</p><ul><li id="L_75991_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/presspass/requests/speakerrequest.aspx" id="L_75991" onclick="return MS_HandleClick(this,'C_32179', true);">Request a Microsoft executive</a> to speak at events and functions.</span><li id="L_75994_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/msft/contact.mspx" id="L_75994" onclick="return MS_HandleClick(this,'C_32179', true);">Contact Investor Relations</a> with questions about Microsoft finance and stock.</span><li id="L_75990_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/About/CorporateCitizenship/us/CommunityInvestment/default.mspx" id="L_75990" target="_blank" onclick="return MS_HandleClick(this,'C_32179', true);">Contact Community Affairs</a> for information on Microsoft's community involvement.</span><li id="L_75998_tr"><span><a href="https://web.archive.org/web/20080413181125/http://www.microsoft.com/usability/enroll.mspx" id="L_75998" title="