Manage your HubSpot subscription

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name="kb-main-content"></div> </div> <main class="kb-blog-post-body template-centered template-padding"> <div class="body-container--blog-post"> <div id="hs_cos_wrapper_Primary_topic_field" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"></div> <div id="hs_cos_wrapper_module_15971907006672" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="breadcrumb-lang-picker"> <div class="breadcrumb-container"> <nav class="kb-breadcrumbs"> <a class="kb-link uiLinkWithoutUnderline uiLinkDark kb-breadcrumbs__item" id="bc-core" href="/"> <span>Knowledge Base</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow" aria-hidden="true">right</span> <a class="kb-link uiLinkWithoutUnderline uiLinkDark kb-breadcrumbs__item" id="bc-category" href="/account-and-setup"> <span>Account & Setup</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow" aria-hidden="true">right</span> <a class="kb-link uiLinkWithoutUnderline uiLinkDark kb-breadcrumbs__item" id="bc-topic" href="/account-and-setup/topics#billing"> <span>Billing</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow final-breadcrumb-arrow" aria-hidden="true">right</span> <span class="kb-breadcrumbs__item" id="bc-page"> <span>Manage your HubSpot subscription</span> </span> </nav> </div> </section></div> <div id="hs_cos_wrapper_L10N_Disclaimer" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div class="flex-row" itemscope itemtype="http://schema.org/TechArticle"> <div class="body-container"> <span style="display: none;" itemscope itemprop="publisher" itemtype="http://schema.org/Organization"> <span itemprop="logo" itemscope itemtype="http://schema.org/ImageObject"> <meta content="http://knowledge.hubspot.com/hubfs/assets/hubspot.com/home/2015/Academy.png" itemprop="url"> <meta itemprop="width" content="296"> <meta itemprop="height" content="296"> </span> <meta content="HubSpot Support" itemprop="name"> </span> <meta content="February 18, 2021" itemprop="datePublished"> <meta content="Support" itemprop="author"> <meta content="https://knowledge.hubspot.com/account/manage-your-hubspot-subscription" itemprop="mainEntityOfPage"> <article> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="section post-header"> <h1 itemprop="name headline"><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">Manage your HubSpot subscription</span></h1> <p class="last-updated">Last updated: <span itemprop="dateModified">  November 1, 2024 </span></p> </div> <div id="hs_cos_wrapper_module_16518346644602" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div id="hs_cos_wrapper_Article_product_key" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">    <div class="article-key-wrapper"> <div class="article-key-header"> <h4>Available with any of the following <a href="https://knowledge.hubspot.com/billing/where-can-i-find-my-subscription-and-contacts-or-email-send-limit-information-in-hubspot">subscriptions</a>, except where noted:</h4> </div> <table class="article-key"> <tbody><tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/marketing_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/marketing"> Marketing Hub </a> <span> Starter </span><span>, Professional </span><span>, <a class="category" href="https://www.hubspot.com/products/marketing/enterprise">Enterprise</a> </span></td> </tr> <tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/sales_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/sales"> Sales Hub </a> <span> Starter </span><span>, Professional </span><span>, <a class="category" href="https://www.hubspot.com/products/sales/enterprise">Enterprise</a> </span></td> </tr> <tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/service_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/service"> Service Hub </a> <span> Starter </span><span>, Professional </span><span>, Enterprise </span></td> </tr> <tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/operations_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/operations"> Operations Hub </a> <span> Starter </span><span>, Professional </span><span>, Enterprise </span></td> </tr> <tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023_2024/subscription_key_icons/content_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/content"> Content Hub </a> <span> Professional </span><span>, <a class="category" href="https://www.hubspot.com/products/cms/enterprise">Enterprise</a> </span></td> </tr> </tbody></table> </div> </div> <div class="section post-body" id="post-body" itemprop="articleBody"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p>Learn how to view and manage your current HubSpot subscription, find your subscription and service limits, and start a trial of HubSpot's software. </p> <p class="alert"><strong>Please note:</strong> some features may be restricted, or not available when on a trial. If you have questions around the availability of a specific feature, speak to the representative managing your trial.</p> <p>Review other articles related to paying your HubSpot invoice:</p> <ul> <li><a href="/account/how-can-i-pay-my-invoice-with-my-credit-card" rel="noopener">View, download, and pay your HubSpot invoice</a></li> <li><a href="/account/change-the-company-name-on-your-invoice-and-receipt" rel="noopener">Update the company details on your HubSpot invoice and receipt</a></li> <li><a href="/account/how-can-i-update-my-company-and-billing-info" rel="noopener">Update your payment method and billing contacts</a></li> </ul> <p>You must be a <a href="/account/add-a-billing-admin-to-your-account" rel="noopener">billing admin</a> to make any billing-related changes to your HubSpot account. </p>  <h2>Find your HubSpot subscriptions and service limits </h2> <p>To view your current subscriptions and add-ons:</p> <ul> <li>In your HubSpot account, click your <strong>account name</strong> in the top right corner, then click <strong>Account & Billing</strong>.</li> <li>In the <em>Products & Add-ons</em> section, view details for your current subscriptions and add-ons. Applicable limits will display under each subscription: <ul> <li>For <em><strong>Marketing Hub</strong></em><em> </em>subscriptions, this includes your contact limit and <a href="/account/which-email-messages-count-towards-my-hubspot-account-s-email-send-limit" rel="noopener">monthly email send limit</a>.</li> <li>For all subscriptions, this includes the number of seats available in your subscription, and any additional seat add-ons.</li> <li>To manage your individual subscriptions, click <strong>Manage subscriptions</strong>. This will take you to the <em>Subscriptions</em> tab.</li> </ul> </li> </ul> <ul> <li>In the <em>Seats</em> section, view how many seats are assigned out of the total per subscription tier. Click <strong>Manage Seats & Users</strong> to be taken to <a href="/user-management/manage-user-permissions" rel="noopener" target="_blank">user settings</a>.</li> <li>In the <em>Marketing Contacts</em> section, view how many marketing contacts are assigned out of the total per contact tier. To set <a href="/records/set-contacts-as-non-marketing" rel="noopener" target="_blank">contacts as non-marketing</a> or to view usage and limits, click <strong>View Usage & Limits</strong>.</li> </ul> <h2>Manage individual subscriptions </h2> <p>To view details of, upgrade, or cancel a subscription:</p> <ul> <li>In your HubSpot account, click your <strong>account name</strong> in the top right corner, then click <strong>Account & Billing</strong>.</li> <li>Click the <strong>Subscriptions</strong> tab.</li> <li>At the top of the page, view your current subscription term, the next billing date, and the payment method attached to the subscription. </li> <li>In the <em>Committed Terms</em> section, view the committed and auto-renewal term, the current cost, any applied discounts, and the billing frequency of each subscription on your account.  <ul> <li>If your subscription includes a legacy discount, learn more about it <a href="#legacy" rel="noopener">here</a>. </li> </ul> </li> </ul> <ul> <li>To upgrade a subscription, click <strong>Upgrade</strong> to the right of the subscription.</li> <li>To cancel a subscription, click <strong>Cancel auto-renewal</strong> if you have not cancelled your renewal, or click <strong>Cancel</strong>. <ul> <li>You can cancel a paid subscription at any time. However, if you cancel or downgrade a paid subscription, you'll continue to be charged for the duration of the commitment length in your contract, which may differ from your billing frequency. Learn more about <a href="/account/how-do-i-cancel-my-hubspot-account" rel="noopener">cancelling your HubSpot subscription</a>. </li> </ul> </li> </ul> <h2><img src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023_2024/commited-terms.png?width=700&height=330&name=commited-terms.png" width="700" height="330" loading="lazy" alt="commited-terms" style="height: auto; max-width: 100%; width: 700px;" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023_2024/commited-terms.png?width=350&height=165&name=commited-terms.png 350w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023_2024/commited-terms.png?width=700&height=330&name=commited-terms.png 700w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023_2024/commited-terms.png?width=1050&height=495&name=commited-terms.png 1050w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023_2024/commited-terms.png?width=1400&height=660&name=commited-terms.png 1400w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023_2024/commited-terms.png?width=1750&height=825&name=commited-terms.png 1750w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023_2024/commited-terms.png?width=2100&height=990&name=commited-terms.png 2100w" sizes="(max-width: 700px) 100vw, 700px"></h2> <h2>Frequently asked questions</h2> <h3>Who should I contact if I have billing-related questions about my account? </h3> <p>If you have specific billing-related questions regarding your HubSpot account, you can send an email directly to HubSpot's billing team at billing@hubspot.com.</p> <p>General account questions can be directed to your Customer Success Manager. If you do not have your Customer Success Manager's contact information, contact HubSpot Support by clicking on the <strong>Help</strong> button in the bottom right corner of your HubSpot account.</p> <h3>How do I change the number of seats in my<span style="font-weight: normal;"><span style="font-weight: bold;"> </span><span style="font-weight: normal;">subscription?</span></span></h3> <p><span style="color: #33475b;">If you add a seat to your HubSpot subscription</span><span style="color: #33475b;">, you will immediately be able to assign a user to the new seat. Your account will be billed at a prorated amount on your next bill date. For example, you are billed on the 25th of every month for a total of 5 seats and on the 7th of the month you buy an additional seat. For that billing period, you will pay a prorated cost from the 7th-25th for the additional seat, along with the normal rate of the 5 users. </span></p> <p><span style="color: #33475b;">If you remove a user's access to the seat, the seat will still exist for your flexibility of use and you will continue to pay for the seat. To stop paying for the seat and delete the seat during your renewal process, reach out to your Customer Success Manager to inform them. Learn how to <a href="https://knowledge.hubspot.com/account-management/manage-seats" rel="noopener" target="_blank">manage seats in HubSpot</a>.</span></p> <p><span style="color: #33475b;">If you've purchased additional seats, you can remove them at any time from your Account & Billing page. Once removed, your billing will be adjusted at the start of your next subscription term. Learn how to <a href="/account-management/manage-seats#add-or-remove-paid-seats" rel="noopener" target="_blank">remove additional seats</a>.</span></p> <p class="alert" style="font-weight: normal;"><span style="font-weight: bold;">Please note:</span><span style="font-weight: normal;"> when adding new seats, refer to <a href="https://www.hubspot.com/pricing/marketing/enterprise?term=annual" rel="noopener" target="_blank">HubSpot's pricing page</a> for the current cost per seat. </span></p> <a id="legacy" data-hs-anchor="true"></a> <h3 style="font-weight: normal;"><span style="color: #33475b;">Why am I seeing a legacy discount applied to my subscription? </span></h3> <p>When reviewing your billing details, you may see a legacy discount applied to some of your subscriptions. This occurs if you purchased a subscription before there was a change to the current pricing model. Refer to <a href="https://www.hubspot.com/pricing/sales?term=annual&edition=professional&_ga=2.17129849.1102737186.1613059657-981895783.1613059657"><span style="color: #1155cc; text-decoration: underline;">HubSpot's pricing page</span></a> for the current price per subscription tier. </p> <h3>How do I start a trial of any of HubSpot's tools?</h3> <p>To start a trial of any of HubSpot’s tools and software:</p> <ul> <li aria-level="1">In your HubSpot account, click your account name in the top right corner, then click <strong>Pricing & Features</strong>.</li> <li aria-level="1">Under the subscription you want to trial, click <strong>Start a free 14-day trial</strong>. The trial will automatically begin.</li> </ul> <p>Alternatively, you can also click any of the tools you want to trial (for example, sequences) and click <strong>Start a free 14-day trial. </strong>Or, contact your Customer Success Manager. </p> <h3>Will I be charged after my trial ends?</h3> <p>If you are currently on a trial for any HubSpot subscription, you will <span style="font-weight: bold;">not</span><span style="font-weight: normal;"> be automatically charged after the trial ends.</span></p> <h3><span style="font-weight: normal;">How do I cancel a trial?</span></h3> <p><span style="font-weight: normal;">Trials will automatically end after 14 days. 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