Twitter Help Center

<!DOCTYPE html> <html> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://support.twitter.com/","20110411142316","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1302531796"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="en-us" http-equiv="Content-Language"/> <meta content="Twitter is without a doubt the best way to share and discover what is happening right now." name="description"/> <link href="/web/20110411142316im_/http://support.twitter.com/favicon.ico" rel="shortcut icon" type="image/x-icon"/>  <title>Twitter Help Center </title> <script src="https://web.archive.org/web/20110411142316js_/http://ajax.googleapis.com/ajax/libs/jquery/1.5/jquery.min.js" type="text/javascript"></script> <script src="/web/20110411142316js_/http://support.twitter.com/javascripts/lib/jquery-ui-1.8.custom.min.js?1302136176" type="text/javascript"></script> <script src="/web/20110411142316js_/http://support.twitter.com/javascripts/newtwitter_dropdown.js?1302136176" type="text/javascript"></script> <link href="/web/20110411142316cs_/http://support.twitter.com/stylesheets/less/compiled/help_center.css?1302136176" media="screen" rel="stylesheet" type="text/css"/>   <script> function change_language() { var new_language = $("#language").val(); document.cookie = 'language=' + new_language + '; path =/'; window.location.reload(true) } </script> </head> <body class=""> <div id="top-stuff"> <div class="topbar"> <div class="topbar-bg"></div> <div class="topbar-inner"> <div class="fixed-container clearfix"> <a id="logo" accesskey="1" href="/web/20110411142316/http://support.twitter.com/"> <img alt="Twitter-logo-no-bird" src="/web/20110411142316im_/http://support.twitter.com/images/twitter-logo-no-bird.png?1302136176"/> <span>help center</span> </a> <form action="/web/20110411142316/http://support.twitter.com/homes/search" id="zendesk_search" method="get" page="1"> <span class="glass left"><i></i></span> <input id="query" name="query" placeholder="Search the help center" type="text"/> </form> <ul class="nav secondary-nav"> <li><a href="/web/20110411142316/http://support.twitter.com/login?return_to=/">Sign in</a></li> <li><a href="/web/20110411142316/http://support.twitter.com/login?return_to=/tickets">Check your tickets</a></li> </ul>  <div class="language-toggle"> <form id="languageSelector"> <select id="language" name="language" onchange="change_language();"> <option value="en" selected>English</option> <option value="fr">Français</option> <option value="it">Italiano</option> <option value="de">Deutsch</option> <option value="es">Español</option> <option value="ja">日本語</option> <option value="pt">Português</option> <option value="ko">한국어</option> </select> </form> </div> <form method="post" id="sign_out_form" action="/web/20110411142316/http://support.twitter.com/sessions/destroy" style="display:none;"> <input name="authenticity_token" value="zy7ykMCtvtEKGQsEbbbXsmKPryHkcUaO3oyIXbqe7MQ=" type="hidden"/> </form> </div>  </div>  </div>  </div>  <div id="container"> <div id="support_content"> <div class="row clearfix"> <div class="eleven columns"> <h1 id="home_header">Welcome! How can we help you?</h1> <ul class="sections"> <li class="basics"><a href="/web/20110411142316/http://support.twitter.com/groups/31-twitter-basics"> <strong>Twitter basics</strong> <span>Getting started, account settings, following, searching, Facebook integration...</span> </a></li> <li class="not-working"><a href="/web/20110411142316/http://support.twitter.com/groups/32-something-s-not-working"> <strong>Something's not working</strong> <span>Can't login, email confirmation, missing Tweets, following problems, search failures...</span> </a></li> <li class="violation"><a href="/web/20110411142316/http://support.twitter.com/groups/33-report-a-violation"> <strong>Report a violation</strong> <span>Hacked accounts, reporting spam, trademark violations, impersonation, safety...</span> </a></li> <li class="mobile"><a href="/web/20110411142316/http://support.twitter.com/groups/34-mobile"> <strong>Mobile</strong> <span>Connecting your mobile, SMS/text messaging, official Twitter apps, troubleshooting...</span> </a></li> <li class="advertising"><a href="/web/20110411142316/http://support.twitter.com/groups/35-advertising"> <strong>Advertising</strong> <span>Getting started, Promoted Products, Tutorials for existing advertisers...</span> </a></li> </ul> </div> <div class="five columns aside"> <h3>Updates from Twitter Support</h3> <div id="twitter_widget"> <script src="/web/20110411142316js_/http://support.twitter.com/javascripts/lib/tweetwidget.js?1302136176" type="text/javascript"></script> <script> new TWTR.Widget({ version: 2, type: 'profile', rpp: 3, interval: 6000, width: 'auto', theme: { shell: { background: '#ffffff', color: '#ffffff' }, tweets: { background: '#ffffff', color: '#777777', links: '#0084B4' } }, features: { scrollbar: false, loop: false, live: true, hashtags: true, timestamp: true, avatars: true, behavior: 'all' } }).render().setUser('support').start(); </script> </div> <hr/> <h4>More help</h4> <p> <small> Follow @<a href="https://web.archive.org/web/20110411142316/http://twitter.com/support">support</a> · <a href="https://web.archive.org/web/20110411142316/http://status.twitter.com/">Status blog</a> · <a href="https://web.archive.org/web/20110411142316/http://blog.twitter.com/">Twitter blog</a> </small> </p> </div> </div> </div> <div id="footer"> <ul class="unstyled"> <li class="first">© 2011 Twitter</li> <li class="divider">·</li> <li><a href="https://web.archive.org/web/20110411142316/http://twitter.com/">Back to Twitter</a></li> </ul> <ul class="unstyled"> <li><a href="https://web.archive.org/web/20110411142316/http://twitter.com/about#about">About Us</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://twitter.com/about/contact">Contact</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://blog.twitter.com/">Blog</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://status.twitter.com/">Status</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://twitter.com/goodies">Goodies</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://dev.twitter.com/">API</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://business.twitter.com/">Business</a></li> <li><a href="/web/20110411142316/http://support.twitter.com/">Help</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://twitter.com/jobs">Jobs</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://twitter.com/tos">Terms</a></li> <li><a href="https://web.archive.org/web/20110411142316/http://twitter.com/privacy">Privacy</a></li> </ul> </div> </div>  <div id="notifications"> <div class="notification-bar-container"></div> </div>  <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-30775-20']); _gaq.push(['_setCustomVar', 1, 'lang', 'en', 3]); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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Twitter Help Center