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for business teams</li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>Enterprise service management for software teams</li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>Enterprise IT operations management</li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>ITSM transformation and modernization</li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>Scaling complex customer support</li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>How the Atlassian IT team keeps their backlog clean</li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>How Atlassian engineering teams keep their backlog clean</li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>Jira Service Management for financial services </li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>Transforming IT Service Management with AIOps (Artificial Intelligence for IT Operations)</li><li aria-label="sub-menu-item" class="transition-colors duration-300 cursor-pointer pl-[102px] pr-8 flex rounded-r-[100px] py-2 my-5 bg-N10 hover:bg-B50 hover:text-B400 text-N500" tabindex="0" data-testid="sub-menu-item"><span class="block pr-2">•</span>Transform Cherwell to Jira Service Management: Guidance for a Successful Journey</li></ul></div></div></div></div><section class="tw-px-5 md:tw-px-16 tw-py-5 xl:tw-pt-12 tw-grow tw-min-h-[calc(100vh-112px)] xl:tw-pb-14 tw-pb-8 lg-px-px-16 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Architectures</h1><h2 class="tw-text-N800 tw-text-base xl:tw-text-lg tw-mt-3 xl:tw-w-3/4">Your ITSM team may need to handle requests beyond setting up new users and tweaking performance. This section covers some specific use cases that arise as you scale your enterprise operations.</h2><p class="tw-text-N800 tw-text-xl md:tw-text-2xl tw-font-semibold tw-my-6">Section overview:</p><div class="tw-grid tw-grid-cols-3 tw-gap-x-4 tw-gap-y-6"><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><span class="text-xxs text-N800 uppercase tracking-widest">Overview</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/use-cases-and-reference-architecture">Overview of ITSM use cases and reference architecture</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition 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>svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span data-testid="star-filled" aria-hidden="true" style="--icon-primary-color:#FFFFFF;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path d="M12.072 17.284l-3.905 2.053a1 1 0 01-1.451-1.054l.745-4.349-3.159-3.08a1 1 0 01.554-1.705l4.366-.635 1.953-3.956a1 1 0 011.794 0l1.952 3.956 4.366.635a1 1 0 01.555 1.705l-3.16 3.08.746 4.349a1 1 0 01-1.45 1.054l-3.906-2.053z" fill="currentColor" fill-rule="evenodd"/></svg></span></span><span class="w-max">NEW</span></div></div><span class="text-xxs text-N800 uppercase tracking-widest">How-to</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/service-management-for-business-teams">Service management for business teams</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><div class="flex w-min absolute right-0 h-[14px]"><div><svg width="6" height="14" viewBox="0 0 6 14" fill="none" xmlns="http://www.w3.org/2000/svg" class="relative"><path d="M0 14L6 7L0 0L6 0L6 7L6 14L0 14Z" fill="#403294"></path></svg></div><div class="flex justify-center items-center ml-ribbon text-xxs pr-2 pl-1.5 tracking-widest gap-0.5" style="background-color:#403294;color:#FFFFFF"><span class="w-fit h-fit inline-flex "><style data-emotion="css 1wits42">.css-1wits42{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-1wits42 >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1wits42 >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1wits42 >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span data-testid="star-filled" aria-hidden="true" style="--icon-primary-color:#FFFFFF;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path d="M12.072 17.284l-3.905 2.053a1 1 0 01-1.451-1.054l.745-4.349-3.159-3.08a1 1 0 01.554-1.705l4.366-.635 1.953-3.956a1 1 0 011.794 0l1.952 3.956 4.366.635a1 1 0 01.555 1.705l-3.16 3.08.746 4.349a1 1 0 01-1.45 1.054l-3.906-2.053z" fill="currentColor" fill-rule="evenodd"/></svg></span></span><span class="w-max">NEW</span></div></div><span class="text-xxs text-N800 uppercase tracking-widest">Overview</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/enterprise-service-management-for-software-teams">Enterprise service management for software teams</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><div class="flex w-min absolute right-0 h-[14px]"><div><svg width="6" height="14" viewBox="0 0 6 14" fill="none" xmlns="http://www.w3.org/2000/svg" class="relative"><path d="M0 14L6 7L0 0L6 0L6 7L6 14L0 14Z" fill="#403294"></path></svg></div><div class="flex justify-center items-center ml-ribbon text-xxs pr-2 pl-1.5 tracking-widest gap-0.5" style="background-color:#403294;color:#FFFFFF"><span class="w-fit h-fit inline-flex "><style data-emotion="css 1wits42">.css-1wits42{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-1wits42 >svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-1wits42 >svg stop{stop-color:currentColor;}@media screen and (forced-colors: active){.css-1wits42 >svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-1wits42 >svg{width:16px;height:16px;}</style><span data-testid="star-filled" aria-hidden="true" style="--icon-primary-color:#FFFFFF;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-1wits42"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path d="M12.072 17.284l-3.905 2.053a1 1 0 01-1.451-1.054l.745-4.349-3.159-3.08a1 1 0 01.554-1.705l4.366-.635 1.953-3.956a1 1 0 011.794 0l1.952 3.956 4.366.635a1 1 0 01.555 1.705l-3.16 3.08.746 4.349a1 1 0 01-1.45 1.054l-3.906-2.053z" fill="currentColor" fill-rule="evenodd"/></svg></span></span><span class="w-max">NEW</span></div></div><span class="text-xxs text-N800 uppercase tracking-widest">Overview</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/enterprise-it-operations-management">Enterprise IT operations management</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><span class="text-xxs text-N800 uppercase tracking-widest">Overview</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/itsm-transformation-and-modernization">ITSM transformation and modernization</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><span class="text-xxs text-N800 uppercase tracking-widest">Overview</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/scaling-complex-customer-support">Scaling complex customer support</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><span class="text-xxs text-N800 uppercase tracking-widest">Reference</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/how-the-atlassian-it-team-keeps-their-backlog-clean">How the Atlassian IT team keeps their backlog clean</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><span class="text-xxs text-N800 uppercase tracking-widest">Reference</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/how-atlassian-engineering-teams-keep-their-backlog-clean">How Atlassian engineering teams keep their backlog clean</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><span class="text-xxs text-N800 uppercase tracking-widest">None of the above</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/jira-service-management-for-financial-services">Jira Service Management for financial services </a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><span class="text-xxs text-N800 uppercase tracking-widest">None of the above</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/transforming-it-service-management-with-aiops-artificial-intelligence-for-it">Transforming IT Service Management with AIOps (Artificial Intelligence for IT Operations)</a></article></div><div class="tw-col-span-3 md:tw-col-span-1"><article class="relative w-full bg-N0 px-4 py-2 h-32 flex text-B400 flex-col rounded shadow-default transition hover:cursor-pointer hover:shadow-hover hover:text-B300" data-testid="ml-topic-card" role="article" tabindex="0"><span class="text-xxs text-N800 uppercase tracking-widest">None of the above</span><a class="text-base pt-2 overflow-hidden max-h-[68px]" href="/solution-resources/itsm-resources/use-cases-reference-architectures/transform-cherwell-to-jira-service-management-guidance-for-a-successful-journey">Transform Cherwell to Jira Service Management: Guidance for a Successful Journey</a></article></div></div><p class="tw-text-N800 tw-font-semibold tw-text-base tw-mt-9">What you'll learn</p><p class="tw-text-N800 tw-text-xl xl:tw-text-lg tw-mt-4 tw-mb-8 xl:tw-w-3/4">These articles prepare you for common, non-trivial asks from your teams. When you become familiar with these solutions now, you’ll be prepared to handle the requests in a timely manor, with expert-level guidance.</p></section></main></div><div id="overlay"></div><footer data-testid="footer" class=" bg-N20 z-10"><div class="px-5 m-auto md:px-[70px] max-w-[1280px]"><div class="flex justify-between min-h-[120px] text-N400 text-filter font-medium flex-col md:flex-row items-start md:items-center"><a href="https://www.atlassian.com" class="my-4 md:my-0"><style data-emotion="css 1eu9lrx">.css-1eu9lrx{display:inline-block;position:relative;color:var(--logo-color);fill:var(--logo-fill);line-height:1;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;white-space:normal;height:24px;}.css-1eu9lrx >svg{height:100%;fill:inherit;}</style><span style="--logo-color:inherit;--logo-fill:currentColor" aria-label="Atlassian" role="img" class="css-1eu9lrx"> <svg viewBox="0 0 190 32" height="32" xmlns="http://www.w3.org/2000/svg" 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