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LiveChat Helps Brands Get their Customer Service Ready for Younger Customers
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Intelligence</small></a></li><li><a href="/roadmap/">Roadmap<small>See what's coming next to our products</small></a></li><li><a href="/focus/">Focus<small>Uncover our values that shape innovation</small></a></li><li><a href="/success/">Blog<small>Text automation explained</small></a></li><li><a href="/careers/">Careers<small>Find your dream role at Text</small></a></li><li><a href="/team/">Team<small>Meet Texters</small></a></li></ul></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div></header><main class="main"><div class="CompanyNewsSingle_wrapper__039GB"><div class="CompanyNewsSingle_header__rk_Lq"><a href="/press/company-news/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14M5 12l4 4M5 12l4-4"></path></g><defs><clipPath id="a"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg>Company news</a><h1>LiveChat Helps Brands Get their Customer Service Ready for Younger Customers</h1><p>Sep 22, 2022</p></div><hr/><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1666013018/press/Company%20news/knowledgebase_succes_article.png" alt=""/><div class="CompanyNewsSingle_contentContainer___pc7_"><article class="CompanyNewsSingle_article__Gp2yA"><div><p><a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn1hQoM-Ql1penFGaxGAICAAA__83gbGHJ3fQw3UdnYlh_iLZV3f75IJWJ8ggx6CQw">LiveChat</a>, a customer service platform with a 20-year presence on the market, witnessed plenty of changes in business communication first-hand. This time, the company took a closer look at younger customers’ needs and offers suggestions on how businesses can meet them.</p> <p>According to <a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn56ap1ulm5yfm1ual5mcWJKZn6fPkJdaXpxRmsRgCAgAAP__SIqi10jIdI7Ji5D186WlBzfQywLadGcwtIQdWg">the forecast report</a> released today by LiveChat, companies should continue to invest their resources in modern technology solutions for customer communication to gain more traction in their chat. Following the market observations, younger customers demand easy, effective service providing them with personalized experiences that are in line with their needs and values.</p> <p>The predictions presented in the report are based on the LiveChat usage data gathered over two years between July 2020 and June 2022. The team has analyzed 1.7 billion chats from 59,558 businesses worldwide and combined them with global trends.</p> <p><a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn56ap1ulm5yfm1ual5mcWJKZn6fPkJdaXpxRmsRgBAgAAP__vYTF6ixkdVdUUcfHVtcVxkzqa5QtqLPmtBbvHA">The Generation Z Trends Forecast Report</a> focuses on people who were born between 1997 and 2012, so now their ages range from 10 to 25. Many of them already have a job or two on their resumes and disposable income to spend on products and services. They value immediate feedback while looking for recommendations and immediate answers while looking for support.</p> <blockquote> <p>When communicating with Gen Z, it’s all about their convenience, availability and simplicity. Omnipresence is a must as most of the communication happens on the go. That also means the solution is expected to be provided right away, so make sure you have the right tools for the job</p> <p>Szymon Klimczak, CMO at LiveChat.</p> </blockquote> <p>The current state of live chat shows that companies understand the high importance of this tool in their communication processes. A business chat application is a key engagement channel and an integral part of any business’s digital strategy. It helps to fulfill the expectations of convenient, fast, and meaningful service. Yet, simply having the tool implemented on a website is not enough to improve customer experience, especially among younger customers.</p> <p>Key takeaways:</p> <ul> <li>In December 2022, businesses can expect twice as many monthly chats compared to the same period in 2021, with more and more Gen Zers doing their holiday shopping online.</li> <li>To get ahead of the curve, companies should keep their first response time between 35-40 seconds because that’s the range businesses will be working in by midway 2023.</li> <li>Support agents should not force a change in their writing style with more and more emojis. The predictions suggest that customers do not need them to communicate their message.</li> <li>LiveChat’s data presents that businesses can expect a 38% increase in the number of bot chats between June 2022 to June 2023. That means that this is the right time for companies to invest in chatbot technology as it is getting out of the adoption phase in customer communication.</li> </ul> <p>To download "The Generation Z Trends Forecast Report," visit the website: <a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn56ap1ulm5yfm1ual5mcWJKZn6fPkJdaXpxRmsRgDAgAAP__bRi8LFloCiiw4_L5SYwijhpgzctZsy9Iq0EnCQ">https://www.livechat.com/gen-z-communication/</a>.</p> <p><strong>About LiveChat</strong></p> <p><a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn1hQoM-Ql1penFGaxGAECAAA__8nS9dn_1E47CDpKZ46Le24RUQAbOFxM48cncATw">LiveChat</a> is a complete customer service solution that offers several ways for businesses to communicate with buyers. Our industry-leading portfolio of products includes LiveChat, <a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6XnJFYkpRfopecn6uflppYUlqUWqzPkJdaXpxRmgQIAAD__wDOUNJOm3HQDign0-w3q-bzeBH4gGqNCZhp-BOg">ChatBot</a>, <a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6XkZpTkJJanK2XnJ-rn5aaWFJalFqsz5CXWl6cUZoECAAA__8iCxLUKj6fTO_nMyeSzzbXbnE-HchN77hghDK5g">HelpDesk</a>, and <a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6XnZdfnpOakp6alFicqpecn6ufXFpckp-bWqRbXFpQkF9UogtXogtSo8-Ql1penFGaBAgAAP__Rbwrp5782X3WtWAuoxOr74OdINfGqcRao91nCw">KnowledgeBase</a> – all designed to enable contact with companies at any time and through a variety of communication channels. A wide range of business customers use the platform because of its customization capabilities and limitless integrations. <a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr5-SWpaak1-QWlSsl5NZlpqckViil5yfixDXLSjKTy9KzNVnyEstL84oTQIEAAD__wRMgwl6X707M80T7u4m5_SGuwO_OH2QhbCJsE1w">LiveChat encourages tech firms and developers</a> to build their own solutions on the platform’s back-end, allowing organizations to configure the application to fit their specific needs. It also integrates with all popular messaging channels and hundreds of other tools such as Shopify, Hubspot, and Google Analytics. Founded in 2002 with offices in both Poland and the United States, LiveChat is actively used by more than 36,000 companies worldwide and supports over 75 million chats monthly. Learn more at <a href="https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSYKWvX15erpeTWZaanJFYopecn6vPkJdaXpxRmgQIAAD__wdJf-9b4-Am3s7s-Hu-9LkbJsJQXFZT_kz0hs9w">www.livechat.com</a>.</p> </div></article><aside class="CompanyNewsSingle_aside__YQHsT"><div class="Share_shareContainer__rRlkd"><p>Share</p><ul><li><a target="_blank" rel="nofollow noopener noreferrer" href="https://twitter.com/intent/tweet?text=https://text.com/press/company-news/livechat-helps-brands-get-their-customer-service-ready-for-younger-customers/"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" fill="none"><g clip-path="url(#a)"><path fill="currentColor" d="M11.903 8.464 19.348 0h-1.764l-6.465 7.35L5.955 0H0l7.808 11.114L0 19.99h1.764l6.828-7.761 5.452 7.76H20L11.902 8.465Zm-2.417 2.747-.791-1.106L2.4 1.299h2.71l5.08 7.107.791 1.106 6.604 9.238h-2.71l-5.389-7.538Z"></path></g><defs><clipPath id="a"><path fill="#fff" d="M0 0h20v20H0z"></path></clipPath></defs></svg></a></li><li><a target="_blank" 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The month-long event, [.txtlss - virtual hackathon by LiveChat Platform](https://developers.livechat.com/txtlss/), kicked off Thursday, September 17 and will run through Wednesday, October 15.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1600675751/press/Company%20news/txtlss.png"},{"id":"livechat-is-removing-online-communication-barriers-by-working-with-developers-on-a-chat-to-voice-integration","title":"LiveChat Is Removing Online Communication Barriers by Working with Developers on a ‘Chat-to-Voice’ Integration.","date":"2020-09-16T07:46:04.438Z","category":["LiveChat"],"description":"LiveChat Software, the company behind many products for customer service, allows creators to build new integrations in the Developer Program. These integrations help businesses meet the specific needs of their customers. Businesses using LiveChat can now integrate the app with SnapCall. 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The solution takes the form of a chatbot.","image":"https://res.cloudinary.com/dn1j6dpd7/image/fetch/v1596289818/https://kdev.io/by_timestamp/1596202185234/config/default/url/https://kdev.io/by_timestamp/1596202185234/config/default/url/https://success-cms.labs.livechatinc.com/app/uploads/2020/05/chatbot-infermedica-tool-scaled.jpg"},{"id":"livechat-offers-apple-business-chat","title":"LiveChat Offers Apple Business Chat","date":"2020-04-17T14:45:27.347Z","category":["LiveChat"],"description":"LiveChat today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with companies using the Messages app on Apple products.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597759727/press/Company%20news/tinified/abc-integration_1.png"},{"id":"livechat-goes-through-the-logotypes-redesign-to-reflect-its-product-suite","title":"LiveChat goes through the logotypes redesign to reflect its product suite","date":"2020-04-16T13:05:51.303Z","category":["Company"],"description":"LiveChat, Inc., a company behind products for customer service and online sales used by 28k businesses worldwide, announced today a new logo set for its products: LiveChat, ChatBot, KnowledgeBase, and HelpDesk. The team has decided to create a common design language to emphasize compatibility between the products and to show that all are made by one team.","image":"https://res.cloudinary.com/dn1j6dpd7/image/fetch/v1596724768/https://kdev.io/by_timestamp/1596722335939/config/default/url/https://kdev.io/by_timestamp/1596722335939/config/default/url/https://success-cms.labs.livechatinc.com/app/uploads/2020/08/how-to-use-branding-and-protect-it.jpg"},{"id":"we-are-ready-to-support-you-letter-to-the-livechat-customers","title":"We are ready to support you. Letter to the LiveChat customers","date":"2020-03-14T14:45:27.347Z","category":["Company"],"description":"LiveChat today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with companies using the Messages app on Apple products.","image":"https://res.cloudinary.com/dn1j6dpd7/image/fetch/v1593568832/https://kdev.io/by_timestamp/1593553622871/config/default/url/https://kdev.io/by_timestamp/1593553622871/config/default/url/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/LiveChat-helps-nonprofits-and-other-businesses.png"},{"id":"livechat-releases-its-interactive-2020-customer-service-report","title":"LiveChat releases its Interactive 2020 Customer Service Report","date":"2020-02-13T14:45:27.347Z","category":["LiveChat"],"description":"The report was prepared in an interactive form that enables users to customize their dashboards and share observed metrics with others."},{"id":"livechat-coming-to-prestashops-marketplace","title":"LiveChat coming to PrestaShop’s Marketplace","date":"2020-01-24T14:45:27.347Z","category":["LiveChat"],"description":"LiveChat today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with companies using the Messages app on Apple products.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597837410/press/Company%20news/tinified/prestashop_1.png"},{"id":"livechat-becomes-a-partner-with-incomedia-website-X5","title":"LiveChat becomes a partner with Incomedia WebSite X5","date":"2019-07-02T14:45:27.347Z","category":["LiveChat"],"description":"LiveChat today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with companies using the Messages app on Apple products.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597837162/press/Company%20news/tinified/websitex5_1.png"},{"id":"livechat-launches-users-in-chatbot","title":"LiveChat launches Users in ChatBot","date":"2019-06-10T14:45:27.347Z","category":["ChatBot"],"description":"ChatBot’s customers are able to use chatbots not only to communicate with website visitors but also provide businesses with the data they need to improve their customer experience and fulfill the company’s other marketing goals.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597757760/press/Company%20news/tinified/users-chatbot.png"},{"id":"livechat-extends-its-product-portfolio-by-launching-helpdesk","title":"LiveChat extends its product portfolio by launching HelpDesk","date":"2019-05-22T14:45:27.347Z","category":["HelpDesk"],"description":"HelpDesk, a new product from LiveChat helps companies to seamlessly organize and manage email communication with their customers.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597759635/press/Company%20news/tinified/helpdesk-launch_1.png"},{"id":"companies-struggle-to-keep-their-customers-happy","title":"Companies struggle to keep their customers happy","date":"2019-02-05T14:45:27.347Z","category":["LiveChat"],"description":"LiveChat has just published the results of their fourth annual Customer Service Report. The numbers presented indicate that companies are following almost the same path adopted a few years ago, and it’s rather bad news.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1600078177/press/Company%20news/tinified/struggle_1.png"},{"id":"livechat-introduces-new-chatbot-capabilities","title":"LiveChat introduces new chatbot capabilities","date":"2018-11-28T14:45:27.347Z","category":["ChatBot"],"description":"The company announces that its major product has been enhanced with a comprehensive integration with ChatBot. It’s now easier than ever for the LiveChat users to sell, market and support their customers using bots.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597758284/press/Company%20news/chatbot_1.png"},{"id":"botengine-launches-academy-to-help-its-users-master-chatbots","title":"BotEngine launches Academy to help its users master chatbots","date":"2018-11-12T14:45:27.347Z","category":["ChatBot"],"description":"BotEngine’s users can now use a new section in the app that enables them to explore all the ins and outs of creating chatbots for any business scenario. It’s now easier than ever for a company to build a chatbot that fully meets its needs in a specific area of its business.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597758478/press/Company%20news/tinified/academy_1.png"},{"id":"livechat-launches-the-community-platform","title":"LiveChat launches the Community platform","date":"2018-10-25T14:45:27.347Z","category":["LiveChat"],"description":"Today LiveChat announces the launch of the Community platform. In this place, customers are able to connect with other users, experts and developers to find answers to their questions and share experiences. That is the next step in creating a platform around the LiveChat products.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597819200/press/Company%20news/tinified/community_1.png"},{"id":"livechat-is-bringing-its-chatbot-factory-out-of-beta","title":"LiveChat launches Users in ChatBot","date":"2018-03-14T14:45:27.347Z","category":["ChatBot"],"description":"BotEngine’s features portfolio has expanded to include rich messages, two types of matching system and API documentation. LiveChat has announced that it is still working to create the most comprehensive product of all chatbot factories.","image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1597757760/press/Company%20news/tinified/users-chatbot.png"},{"id":"its-here-the-livechat-customer-service-report-2018","title":"It’s here! The LiveChat Customer Service Report 2018","date":"2018-01-25T14:45:27.347Z","category":["LiveChat"],"description":"More and more customers are willing to use live chat when contacting brands, but their general satisfaction rate has gone down slightly, the latest LiveChat Customer Service Report 2018 uncovers."},{"id":"livechat-named-bigcommerce-certified-partner","title":"LiveChat Named BigCommerce Certified Partner","date":"2017-10-27T14:45:27.347Z","category":["LiveChat"],"description":"LiveChat offers a chat application to help fast-growing businesses to stay in touch with their customers, anytime and anywhere, just as they have come to expect. "},{"id":"bots-come-to-live-as-livechat-integrates-botengine","title":"Bots come to ‘live’ as LiveChat integrates BotEngine","date":"2017-10-09T14:45:27.347Z","category":["ChatBot"],"description":"LiveChat has announced its integration with BotEngine, a chatbot platform. From now, each of over 21,000 companies already using the chat application is able to boost their customer service with bots with just one-click.","image":"https://res.cloudinary.com/dn1j6dpd7/image/fetch/v1588331125/https://kdev.io/by_timestamp/1587164002874/config/default/url/https://kdev.io/by_timestamp/1587164002874/config/default/url/https://success-cms.labs.livechatinc.com/app/uploads/2020/04/Support-your-business-with-chatbots.png"},{"id":"livechat-hits-20000-customers-in-150-countries","title":"LiveChat hits 20,000 customers in 150 countries","date":"2017-06-21T14:45:27.347Z","category":["LiveChat"],"description":"One of the most popular customer service software provider has reached a new milestone. LiveChat now has over 20,000 customers."}],"slug":"livechat-helps-brands-get-their-customer-service-ready-for-younger-customers","frontmatter":{"title":"LiveChat Helps Brands Get their Customer Service Ready for Younger Customers","date":"2022-09-22T13:19:50.557Z","category":["LiveChat"],"image":"https://res.cloudinary.com/dn1j6dpd7/image/upload/v1666013018/press/Company%20news/knowledgebase_succes_article.png"},"htmlContent":"\u003cp\u003e\u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn1hQoM-Ql1penFGaxGAICAAA__83gbGHJ3fQw3UdnYlh_iLZV3f75IJWJ8ggx6CQw\"\u003eLiveChat\u003c/a\u003e, a customer service platform with a 20-year presence on the market, witnessed plenty of changes in business communication first-hand. This time, the company took a closer look at younger customers’ needs and offers suggestions on how businesses can meet them.\u003c/p\u003e\n\u003cp\u003eAccording to \u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn56ap1ulm5yfm1ual5mcWJKZn6fPkJdaXpxRmsRgCAgAAP__SIqi10jIdI7Ji5D186WlBzfQywLadGcwtIQdWg\"\u003ethe forecast report\u003c/a\u003e released today by LiveChat, companies should continue to invest their resources in modern technology solutions for customer communication to gain more traction in their chat. Following the market observations, younger customers demand easy, effective service providing them with personalized experiences that are in line with their needs and values.\u003c/p\u003e\n\u003cp\u003eThe predictions presented in the report are based on the LiveChat usage data gathered over two years between July 2020 and June 2022. The team has analyzed 1.7 billion chats from 59,558 businesses worldwide and combined them with global trends.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn56ap1ulm5yfm1ual5mcWJKZn6fPkJdaXpxRmsRgBAgAAP__vYTF6ixkdVdUUcfHVtcVxkzqa5QtqLPmtBbvHA\"\u003eThe Generation Z Trends Forecast Report\u003c/a\u003e focuses on people who were born between 1997 and 2012, so now their ages range from 10 to 25. Many of them already have a job or two on their resumes and disposable income to spend on products and services. They value immediate feedback while looking for recommendations and immediate answers while looking for support.\u003c/p\u003e\n\u003cblockquote\u003e\n\u003cp\u003eWhen communicating with Gen Z, it’s all about their convenience, availability and simplicity. Omnipresence is a must as most of the communication happens on the go. That also means the solution is expected to be provided right away, so make sure you have the right tools for the job\u003c/p\u003e\n\u003cp\u003eSzymon Klimczak, CMO at LiveChat.\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003cp\u003eThe current state of live chat shows that companies understand the high importance of this tool in their communication processes. A business chat application is a key engagement channel and an integral part of any business’s digital strategy. It helps to fulfill the expectations of convenient, fast, and meaningful service. Yet, simply having the tool implemented on a website is not enough to improve customer experience, especially among younger customers.\u003c/p\u003e\n\u003cp\u003eKey takeaways:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIn December 2022, businesses can expect twice as many monthly chats compared to the same period in 2021, with more and more Gen Zers doing their holiday shopping online.\u003c/li\u003e\n\u003cli\u003eTo get ahead of the curve, companies should keep their first response time between 35-40 seconds because that’s the range businesses will be working in by midway 2023.\u003c/li\u003e\n\u003cli\u003eSupport agents should not force a change in their writing style with more and more emojis. The predictions suggest that customers do not need them to communicate their message.\u003c/li\u003e\n\u003cli\u003eLiveChat’s data presents that businesses can expect a 38% increase in the number of bot chats between June 2022 to June 2023. That means that this is the right time for companies to invest in chatbot technology as it is getting out of the adoption phase in customer communication.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eTo download \"The Generation Z Trends Forecast Report,\" visit the website: \u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn56ap1ulm5yfm1ual5mcWJKZn6fPkJdaXpxRmsRgDAgAAP__bRi8LFloCiiw4_L5SYwijhpgzctZsy9Iq0EnCQ\"\u003ehttps://www.livechat.com/gen-z-communication/\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAbout LiveChat\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6Xk1mWmpyRWKKXnJ-rn1hQoM-Ql1penFGaxGAECAAA__8nS9dn_1E47CDpKZ46Le24RUQAbOFxM48cncATw\"\u003eLiveChat\u003c/a\u003e is a complete customer service solution that offers several ways for businesses to communicate with buyers. Our industry-leading portfolio of products includes LiveChat, \u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6XnJFYkpRfopecn6uflppYUlqUWqzPkJdaXpxRmgQIAAD__wDOUNJOm3HQDign0-w3q-bzeBH4gGqNCZhp-BOg\"\u003eChatBot\u003c/a\u003e, \u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6XkZpTkJJanK2XnJ-rn5aaWFJalFqsz5CXWl6cUZoECAAA__8iCxLUKj6fTO_nMyeSzzbXbnE-HchN77hghDK5g\"\u003eHelpDesk\u003c/a\u003e, and \u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr19eXq6XnZdfnpOakp6alFicqpecn6ufXFpckp-bWqRbXFpQkF9UogtXogtSo8-Ql1penFGaBAgAAP__Rbwrp5782X3WtWAuoxOr74OdINfGqcRao91nCw\"\u003eKnowledgeBase\u003c/a\u003e – all designed to enable contact with companies at any time and through a variety of communication channels. A wide range of business customers use the platform because of its customization capabilities and limitless integrations. \u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSUGylr5-SWpaak1-QWlSsl5NZlpqckViil5yfixDXLSjKTy9KzNVnyEstL84oTQIEAAD__wRMgwl6X707M80T7u4m5_SGuwO_OH2QhbCJsE1w\"\u003eLiveChat encourages tech firms and developers\u003c/a\u003e to build their own solutions on the platform’s back-end, allowing organizations to configure the application to fit their specific needs. It also integrates with all popular messaging channels and hundreds of other tools such as Shopify, Hubspot, and Google Analytics. Founded in 2002 with offices in both Poland and the United States, LiveChat is actively used by more than 36,000 companies worldwide and supports over 75 million chats monthly. Learn more at \u003ca href=\"https://u.newsdirect.com/kglouih91l1s4dU1a85OeJSVUVJSYKWvX15erpeTWZaanJFYopecn6vPkJdaXpxRmgQIAAD__wdJf-9b4-Am3s7s-Hu-9LkbJsJQXFZT_kz0hs9w\"\u003ewww.livechat.com\u003c/a\u003e.\u003c/p\u003e\n"},"__N_SSG":true},"page":"/press/company-news/[slug]","query":{"slug":"livechat-helps-brands-get-their-customer-service-ready-for-younger-customers"},"buildId":"qmX23QXVTxN3dIXh3sLTN","isFallback":false,"gsp":true,"scriptLoader":[]}</script></body></html>