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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8" data-next-head=""/><title data-next-head="">Password Best Practices | Promo.com Knowledge Base</title><meta property="og:title" content="Password Best Practices | Promo.com Knowledge Base" data-next-head=""/><meta name="twitter:title" content="Password Best Practices | Promo.com Knowledge Base" data-next-head=""/><meta property="og:description" content="We recommend that our users undertake the following best practice in creating and safeguarding their passwords:" data-next-head=""/><meta name="twitter:description" content="We recommend that our users undertake the following best practice in creating and safeguarding their passwords:" data-next-head=""/><meta name="description" content="We recommend that our users undertake the following best practice in creating and safeguarding their passwords:" data-next-head=""/><meta property="og:type" content="article" data-next-head=""/><meta name="robots" content="all" 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lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div class="flex flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="https://support.promo.com/en/collections/129141-faqs" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">FAQs</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">Password Best Practices</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Password Best Practices</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>We recommend that our users undertake the following best practice in creating and safeguarding their passwords:</p></div></div><div class="avatar"><div class="avatar__photo"><img width="24" height="24" src="https://static.intercomassets.com/avatars/1702665/square_128/20170926_030845-1514469617.jpg" alt="Lana avatar" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9"/></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Lana</span></div> Updated over 3 years ago</span></div></div></div></div><div class="jsx-ef86202475c6562f "><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>1. Create strong, unique passwords</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Create a password that is difficult to guess and which contains randomized numbers, characters and symbols. Having a strong password will make it significantly more difficult for a hacker to crack and break into systems. Strong passwords are generally considered to be more than 8 characters in length and a mixture of letters numbers and symbols. They contain letters in both uppercase and lowercase. You should avoid using family names, pets or information that is easily linked to you.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>2. Avoid bunching numbers and symbols </i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Spread numbers and symbols throughout the password instead of bunching them together, as this can make it easier for the password to be hacked.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>3. Use Two-Factor Authentication</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Two-factor authentication can help keep accounts and data safe from hackers. This system requires a PIN to be inputted to gain access to a site, which will be sent to the user via an email, SMS or app. Two-factor authentication protects from stolen passwords and prevents an external person from accessing systems and accounts.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>4. Avoid obvious passwords</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Linked to avoiding using family names pets etc., users should also avoid obvious, standardized passwords such as 12345 or password1. Instead, users should create unique passwords for each site.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>5. Test your password</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Ensure your password is strong by putting it through an online testing tool. <a href="https://www.microsoft.com/en-us/p/password-strength-checker/9wzdncrdqrh5?activetab=pivot:overviewtab" rel="nofollow noopener noreferrer" target="_blank">Microsoft’s Safety & Security Center</a> has a password testing tool to help businesses and individuals come up with passwords that are less likely to be hacked.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>6. Refrain from using dictionary words</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Sophisticated hackers have programs that search through tens of thousands of dictionary words. Avoid using dictionary words and instead opt for random passwords.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>7. Don’t make passwords too long</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Passwords still need to be memorable for the user, so avoid anything over ten characters. Around 8 – 10 characters is considered optimum for password safety.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>8. Create different passwords for different accounts and sites</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Don’t use the same password for every account, as it makes it easier for hackers to break into a multitude of accounts. Use a different password for every account.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>9. Use a password manager</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Password managers can help ensure high security levels without having to remember multiple passwords. The password manager stores and creates passwords for your different accounts, automatically signing you in when you log on.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>10. <i>Secure your mobile phone</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Help protect your phone and other mobile devices from hackers by securing your phone with a strong password. Or, better still, use fingerprint or facial recognition passwords to help outwit hackers.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>11. Change passwords regularly</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Don’t keep the same passwords for years. Changing passwords regularly can be a simple way to boost online security.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>12. Change passwords when an employee leaves your business</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Make it a standard practice to change passwords whenever an employee leaves the company to ensure they cannot access sites and systems.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>13. Stay offline</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Sign-out of accounts when you’re not using them and remove any permissions of applications when you have finished with them to avoid leaving access open to online sites that can be exploited by hackers.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>14. Avoid storing passwords</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Avoid storing passwords either digitally or on paper.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>15. Keep virus scanners and firewalls updated</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>No matter how strong your passwords are and meticulous about safety you are, passwords won’t be safe if a hacker’s spy program is monitoring what you enter on your keyboard. Ensure that you have an up-to-date virus scanner and make regular updates to all devices.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>16. Only use secure Wi-Fi</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Employees working away from the business should ensure they are only using secure Wi-Fi networks. Public networks bring additional risk from hackers. Companies should also use Virtual Private Networks where possible.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><i>17. Avoid pop-ups, unknown emails and links</i></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Be alert to phishing and avoid clicking on a link that can result in a security breach. Be extremely cautious about links and attachments in emails from senders you don’t recognize. Equally, if you receive an email that requests personal information or private company details and which you weren’t expecting to receive (regardless of whom it has come from) check before you send any details or click on any links.</p></div></article></div></div></div></div><div class="intercom-reaction-picker -mb-4 -ml-4 -mr-4 mt-6 rounded-card sm:-mb-2 sm:-ml-1 sm:-mr-1 sm:mt-8"><div class="intercom-reaction-prompt">Did this answer your question?</div><button class="intercom-reaction" aria-label="Disappointed Reaction" tabindex="0" data-reaction-text="disappointed" aria-pressed="false"><span title="Disappointed">😞</span></button><button class="intercom-reaction" aria-label="Neutral Reaction" tabindex="0" data-reaction-text="neutral" aria-pressed="false"><span title="Neutral">😐</span></button><button class="intercom-reaction" aria-label="Smiley Reaction" tabindex="0" data-reaction-text="smiley" aria-pressed="false"><span 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Knowledge Base","footerLogo":"https://downloads.intercomcdn.com/i/o/117514/8aa03df91e9473d3d74bc4e7/d17e900cab6d2390c395d39567648ec8.png","footerLogoHeight":"207","localisedInformation":{"contentBlock":null}},"user":{"userId":"03cb09ea-f8b7-45e6-b892-1bef3bc1ab7c","role":"visitor_role"},"articleContent":{"articleId":"4409003","author":{"avatar":"https://static.intercomassets.com/avatars/1702665/square_128/20170926_030845-1514469617.jpg","name":"Lana","first_name":"Lana","avatar_shape":"circle"},"blocks":[{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e1. Create strong, unique passwords\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Create a password that is difficult to guess and which contains randomized numbers, characters and symbols. Having a strong password will make it significantly more difficult for a hacker to crack and break into systems. Strong passwords are generally considered to be more than 8 characters in length and a mixture of letters numbers and symbols. They contain letters in both uppercase and lowercase. You should avoid using family names, pets or information that is easily linked to you.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e2. Avoid bunching numbers and symbols \u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Spread numbers and symbols throughout the password instead of bunching them together, as this can make it easier for the password to be hacked.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e3. Use Two-Factor Authentication\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Two-factor authentication can help keep accounts and data safe from hackers. This system requires a PIN to be inputted to gain access to a site, which will be sent to the user via an email, SMS or app. Two-factor authentication protects from stolen passwords and prevents an external person from accessing systems and accounts.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e4. Avoid obvious passwords\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Linked to avoiding using family names pets etc., users should also avoid obvious, standardized passwords such as 12345 or password1. Instead, users should create unique passwords for each site.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e5. Test your password\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Ensure your password is strong by putting it through an online testing tool. \u003ca href=\"https://www.microsoft.com/en-us/p/password-strength-checker/9wzdncrdqrh5?activetab=pivot:overviewtab\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eMicrosoft’s Safety \u0026amp; Security Center\u003c/a\u003e has a password testing tool to help businesses and individuals come up with passwords that are less likely to be hacked.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e6. Refrain from using dictionary words\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Sophisticated hackers have programs that search through tens of thousands of dictionary words. Avoid using dictionary words and instead opt for random passwords.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e7. Don’t make passwords too long\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Passwords still need to be memorable for the user, so avoid anything over ten characters. Around 8 – 10 characters is considered optimum for password safety.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e8. Create different passwords for different accounts and sites\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Don’t use the same password for every account, as it makes it easier for hackers to break into a multitude of accounts. Use a different password for every account.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e9. Use a password manager\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Password managers can help ensure high security levels without having to remember multiple passwords. The password manager stores and creates passwords for your different accounts, automatically signing you in when you log on.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e10. \u003ci\u003eSecure your mobile phone\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Help protect your phone and other mobile devices from hackers by securing your phone with a strong password. Or, better still, use fingerprint or facial recognition passwords to help outwit hackers.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e11. Change passwords regularly\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Don’t keep the same passwords for years. Changing passwords regularly can be a simple way to boost online security.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e12. Change passwords when an employee leaves your business\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Make it a standard practice to change passwords whenever an employee leaves the company to ensure they cannot access sites and systems.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e13. Stay offline\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Sign-out of accounts when you’re not using them and remove any permissions of applications when you have finished with them to avoid leaving access open to online sites that can be exploited by hackers.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e14. Avoid storing passwords\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Avoid storing passwords either digitally or on paper.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e15. Keep virus scanners and firewalls updated\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"No matter how strong your passwords are and meticulous about safety you are, passwords won’t be safe if a hacker’s spy program is monitoring what you enter on your keyboard. Ensure that you have an up-to-date virus scanner and make regular updates to all devices.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e16. Only use secure Wi-Fi\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Employees working away from the business should ensure they are only using secure Wi-Fi networks. Public networks bring additional risk from hackers. Companies should also use Virtual Private Networks where possible.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e\u003ci\u003e17. Avoid pop-ups, unknown emails and links\u003c/i\u003e\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Be alert to phishing and avoid clicking on a link that can result in a security breach. Be extremely cautious about links and attachments in emails from senders you don’t recognize. 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