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id="page_wrap" class="container" role="main">  <div class="row" id="breadcrumb-holder" tabindex="-1"> <div class="col starts-at-full clr"> <div id="breadcrumb"> <span class="first"><a href="/web/20240404224122/https://www.nationalarchives.gov.uk/">Home</a> > </span> <span><span><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/">About us</a></span> > <span><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/">Our role</a></span> > <span><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/">Transparency</a></span> > <span class="breadcrumb_last" aria-current="page">Our public services</span></span> </div> </div> </div>  <div class="row"> <div class="col starts-at-full ends-at-two-thirds box clr content-area"> <div class="heading-holding-banner"> <h1><span><span> Our public services </span></span></h1> </div> <div class="breather no-left-right-padding"> <p>Find out how many documents we deliver to the public, both on site and online, and how people rate our services. You can also view <a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/get-involved/have-your-say/your-feedback-and-our-response/">Your feedback</a> to see the comments we receive through our <a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/contact-us/your-views/">Your views</a> form and the action we have taken.</p> <p>Content provided in this section is additional to that required by the Government’s transparency commitments.</p> <h2>Documents we deliver to the public</h2> <p>The links below give a detailed breakdown of on site and online documents. The documents delivered on site and original documents delivered within our reading rooms within 60 minutes are updated on a monthly basis. The number of documents delivered online is updated on a bi-annual basis.</p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/documents-delivered-onsite.xls">Documents delivered on site (XLS, 0.11 MB)</a></p> <p><a title="XLS, opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/docs-delivered-online.xls" target="_blank" rel="noopener noreferrer">Documents delivered online (XLS, 39 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/original-documents-delivered.xls">Original documents delivered within 60 minutes (XLS, 0.11 MB)</a></p> <h2>Visitors to The National Archives</h2> <p>We currently collect data regarding the number of visitors to The National Archives. The link below provides a breakdown of these visitors. This information is updated on a monthly basis.</p> <p>The number for readers represents the total number of day visits to the document reading rooms within a calendar month; event attendees represents the total attendance at events held on site as part of the ‘What’s on’ programme within a calendar month; and education visits represents the total number of individual students (ranging from ages 5 to 18, Key Stages 1–5) who attend taught sessions on site within a calendar month.</p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/visitors-to-the-national-archives.xls">Visitors to The National Archives (0.07 MB)</a></p> <h2>How users rate our services</h2> <p>We have carried out user surveys to assess customer satisfaction with The National Archives’ on site and online services. We have also measured satisfaction with our Legislation.gov.uk service. Feedback scores from these surveys are detailed below. Content provided in this section is additional to that required by the Government’s transparency commitments. These surveys take place annually.</p> <p><a title="XLS, opens in a new window" href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/online-customer-satisfaction.xls" target="_blank" rel="noopener noreferrer">Online satisfaction levels (XLS, 33 KB)</a></p> <p><a title="XLS, opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/onsite-satisfaction.xls" target="_blank" rel="noopener noreferrer">On site satisfaction levels (XLS, 37 KB)</a></p> <p><a title="XLS, opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/legislation-gov-uk-satisfaction.xls" target="_blank" rel="noopener noreferrer">Customer satisfaction – Legislation.gov.uk (XLS, 34 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/uk-government-web-archive-customer-satisfaction.xls">Customer satisfaction – UK Government Web Archive (XLS, 39 KB)</a></p> <h2>Complaints feedback (details of complaints will appear two to three months in arrears)</h2> <h3>Complaints feedback: 2023-2024</h3> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-december-2023.xls">December 2023 (XLS, 0.05 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-november-2023.xls">November 2023 (XLS, 0.05 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-october-2023.xls">October 2023 (XLS, 0.02 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2023-09.xls">September 2023 (XLS, 0.05 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-august-2023.xls">August 2023 (XLS, 0.05 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-july-2023.xls">July 2023 (XLS, 0.05 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-june-2023.xls">June 2023 (XLS, 0.04 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-may-2023.xls">May 2023 (XLS, 0.04 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-april-2023.xls">April 2023 (XLS, 0.04 MB)</a></p> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2022–2023</h3> <div class="accordion-content"> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaint-march-2023.xls">March 2023 (XLS, 0.04 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-february-2023.xls">February 2023 (XLS, 0.06 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-january-2023.xls">January 2023 (XLS, 0.06 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-feedback-december-2022.xlsx">December 2022 (XLS, 0.06 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/customer-complaints-feedback-november-2022.xlsx">November 2022 (XLS, 0.06 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-10.xls">October 2022 (XLS, 0.06 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-09.xls">September 2022 (XLS, 0.06 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-08.xls">August 2022 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-07.xls">July 2022 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-06.xls">June 2022 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-05.xls">May 2022 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-04.xls">April 2022 (XLS, 0.01 MB</a></p> </div> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2021–2022</h3> <div class="accordion-content"> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-03.xls">March 2022 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-02.xls">February 2022 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2022-01.xls">January 2022 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2021-12.xls">December 2021 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2021-11.xls">November 2021 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2021-10.xls">October 2021 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2021-09.xls">September 2021 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2021-08.xls">August 2021 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2021-07.xlsx">July 2021 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://cdn.nationalarchives.gov.uk/documents/complaints-2021-06.xlsx">June 2021 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2021-05.xls">May 2021 (XLS, 0.01 MB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2021-04.xls">April 2021 (XLS, 50 KB)</a></p> </div> </div> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2020–2021</h3> <div class="accordion-content"> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2021-03.xls">March 2021 (XLS, 50 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2021-02.xls">February 2021 (XLS, 50 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2021-01.xls">January 2021 (XLS, 50 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-12.xls">December 2020 (XLS, 70 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-11.xls">November 2020 (XLS, 70 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-10.xls">October 2020 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-09.xls">September 2020 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-08.xls">August 2020 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-07.xls">July 2020 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-06.xls">June 2020 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-05.xls">May 2020 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-04.xls">April 2020 (XLS, 80 KB)</a></p> </div> </div> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2019–2020</h3> <div class="accordion-content"> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-03.xls">March 2020 (XLS, 70 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-02.xls">February 2020 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2020-01.xls">January 2020 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-12.xls">December 2019 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-11.xls">November 2019 (XLS, 10 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-10.xls">October 2019 (XLS, 10 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-09.xls">September 2019 (XLS, 10 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-08.xls">August 2019 (XLS, 70 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-07.xls">July 2019 (XLS, 10 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-06.xls">June 2019 (XLS, 50 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-05.xls">May 2019 (XLS, 50 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-04.xls">April 2019 (XLS, 70 KB)</a></p> </div> </div> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2018–2019</h3> <div class="accordion-content"> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-03.xls">March 2019 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-02.xls">February 2019 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2019-01.xls">January 2019 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-12.xls">December 2018 (XLS, 50 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-11.xls">November 2018 (XLS, 70 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-10.xls">October 2018 (XLS, 60 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-09.xls">September 2018 (XLS, 50 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-08.xls">August 2018 (XLS, 50 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-07.xls">July 2018 (XLS, 70 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-06.xls">June 2018 (XLS, 70 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-05.xls">May 2018 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-04.xls">April 2018 (XLS, 80 KB)</a></p> </div> </div> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2017–2018</h3> <div class="accordion-content"> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-03.xls">March 2018 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-02.xls">February 2018 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2018-01.xls">January 2018 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-12.xls">December 2017 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-11.xls">November 2017 (XLS, 110 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-10.xls">October 2017 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-09.xls">September 2017 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-08.xls">August 2017 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-05.xls">May 2017 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-06.xls">June 2017 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-07.xls">July 2017 (XLS, 90 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-04.xls">April 2017 (XLS, 50 KB)</a></p> </div> </div> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2016–2017</h3> <div class="accordion-content"> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-03.xls">March 2017 (XLS, 60 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-02.xls">February 2017 (XLS, 80 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2017-01.xls">January 2017 (XLS, 60 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-12.xls">December 2016 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-11.xls">November 2016 (CSV, 40 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-10.xls">October 2016 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-09.xls">September 2016 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-08.xls">August 2016 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-06.xls">July 2016 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-06.csv">June 2016 (CSV, 10 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-05.csv">May 2016 (CSV, 60 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-04.csv">April 2016 (CSV, 40 KB)</a></p> </div> </div> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2015–2016</h3> <div class="accordion-content"> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-2016-03.csv">March 2016 (CSV, 6 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/customer-complaints-february-2016.csv">February 2016 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/customer-complaints-january-2016.csv">January 2016 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/customer-complaints-december-2015.csv">December 2015 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/customer-complaints-november-2015.csv">November 2015 (CSV, 30 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/customer-complaints-october-2015.xls">October 2015 (CSV, 34 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/september-complaints.xls" target="_blank" rel="noopener noreferrer">September 2015 (CSV, 28 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/august-complaints.xls" target="_blank" rel="noopener noreferrer">August 2015 (CSV, 28 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-july15.xls" target="_blank" rel="noopener noreferrer">July 2015 (CSV, 28 KB)</a></p> <p><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-june15.xls" target="_blank" rel="noopener noreferrer">June 2015 (CSV, 28 KB)</a></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/may-15-complaints.csv" target="_blank" rel="noopener noreferrer">May 2015 (CSV, 20 KB)</a> </span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-april2015.csv" target="_blank" rel="noopener noreferrer">April 2015 (CSV, 30 KB)</a></span></p> </div> </div> <div class="accordion"> <h3 class="toggle">Complaints feedback: 2014–2015</h3> <div class="accordion-content"> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-march2015.csv" target="_blank" rel="noopener noreferrer">March 2015 (CSV, 50 KB)</a></span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/customer-complaints-feb2015.csv" target="_blank" rel="noopener noreferrer">February 2015 (CSV, 40 KB)</a></span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-jan15.csv" target="_blank" rel="noopener noreferrer">January 2015 (CSV, 30 KB)</a></span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-dec14.csv" target="_blank" rel="noopener noreferrer">December 2014 (CSV, 20 KB)</a></span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-nov2014.csv" target="_blank" rel="noopener noreferrer">November 2014 (CSV, 40 KB)</a></span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/complaints-october14.csv" target="_blank" rel="noopener noreferrer">October 2014 (CSV, 40 KB)</a> </span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/September_2014.csv" target="_blank" rel="noopener noreferrer">September 2014 (CSV, 40 KB)</a> </span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/August_2014.csv" target="_blank" rel="noopener noreferrer">August 2014 (CSV, 40 KB)</a> </span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/July_2014.csv" target="_blank" rel="noopener noreferrer">July 2014 (CSV, 40 KB)</a> </span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/june-2014.csv" target="_blank" rel="noopener noreferrer">June 2014 (CSV, 50 KB)</a></span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/may-2014.csv" target="_blank" rel="noopener noreferrer">May 2014 (CSV, 40 KB)</a></span></p> <p><span class="col1"> <a title="Document - link opens in a new window" href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/documents/april-2014.csv" target="_blank" rel="noopener noreferrer">April 2014 (CSV, 50 KB)</a> </span></p> </div> </div> </div> </div> </div>  <div class="col starts-at-full ends-at-one-third clr box"> <div class="heading-holding-banner"> <h2> <span> <span> <a name="inThisSection" href="/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/">Also in Transparency</a></span> </span> </h2> </div> <div class="breather separator clr no-left-right-padding"> <ul class="sibling"> <li class="page_item page-item-36830"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/20-year-rule/">20-year rule</a></li> <li class="page_item page-item-67273"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/register-of-interests/">Register of interests</a></li> <li class="page_item page-item-73301"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/conflicts-of-interest/">Conflicts of interest</a></li> <li class="page_item page-item-36647"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/energy-environment-and-sustainability/">Energy, environment and sustainability</a></li> <li class="page_item page-item-36648"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/how-we-spend-public-money/">How we spend public money</a></li> <li class="page_item page-item-36649"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/freedom-of-information-requests/">Freedom of information requests</a></li> <li class="page_item page-item-36651"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/tenders-and-contracts/">Tenders and contracts</a></li> <li class="page_item page-item-36652"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/digitisation-and-digital-archives/">Digitisation and digital archives</a></li> <li class="page_item page-item-36653"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/our-staff/">Our staff</a></li> <li class="page_item page-item-36655"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/reclosure-panel/">Reclosure Panel</a></li> <li class="page_item page-item-52283"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/misplaced-items/">Misplaced items</a></li> <li class="page_item page-item-48042"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/framework-document/">Framework document for The National Archives</a></li> <li class="page_item page-item-68640"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/terms-of-reference-of-the-national-archives-board/">Terms of Reference of The National Archives’ Board</a></li> <li class="page_item page-item-54851 page_item_has_children"><a href="https://web.archive.org/web/20240404224122/https://www.nationalarchives.gov.uk/about/our-role/transparency/information-management-report/">Information Management Report</a></li> <li class="page_item page-item-62655"><a 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